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Adriana - We apologize that you were disappointed by the results of your color application. We see your service has been cancelled and your most recent order has been refunded. Again, we're sorry that you were unhappy with your experience.
POSTED BY:
Jennifer A.
July 20, 2016
Fades
POSTED BY:
Jennifer A.
July 20, 2016
Colored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last.
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Anjuman Z.
July 20, 2016
Not great!
POSTED BY:
Anjuman Z.
July 20, 2016
Gives lovely coverage to begin with but my grey roots were back within days! Not happy!
Anjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa P.
July 20, 2016
The color
POSTED BY:
Lisa P.
July 20, 2016
The color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions?
Lisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color.
POSTED BY:
jan W.
July 20, 2016
Pretty color but too dark
POSTED BY:
jan W.
July 20, 2016
I had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year.
Jan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ellen N.
July 20, 2016
Tried new color
POSTED BY:
Ellen N.
July 20, 2016
I changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :(
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane H.
July 20, 2016
grey roots
POSTED BY:
Diane H.
July 20, 2016
I can't seem to get the roots covered well. I was going to a lighter color, but still did not like. Guess I need to stay w/ a dark auburn, which I do really love. But, time before last that did not cover my roots well either.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carmen D.
July 20, 2016
Something is wrong!
POSTED BY:
Carmen D.
July 20, 2016
Two times the coloring clumped up in my hair like a waxy substance that took 3-4 washing with shampoo other than the shampoo provided. The first time it happened I figured it was me and I had read the directions wrong. The second time I especially paid attention and followed directions. It still clumped. My hair is normal, color treated (every 2 months for root touch-ups), a bit dry but not abnormal. I use minimum styling products just a touch of hair spray or flat iron protection. I air dry my hair. Sorry but two times having this problem is worrisome.
Carmen - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jan D.
July 19, 2016
Not satisfied
POSTED BY:
Jan D.
July 19, 2016
Less supplies for more money,I'm not good with that order.
Jan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Jen Y.
July 19, 2016
Not really designed for dark black Asian hair.
POSTED BY:
Jen Y.
July 19, 2016
This is the third tweak I've made to my custom hair color. I really want purple-ish hair (there used to be a L'Oreal Feria deep purple color) but my dark black Asian hair really needs to be bleached before taking on any color. At most, it gave a slightly red-brown sheen/tint to my hair.
Jen - We apologize for any confusion. Our color can be used by clients of any background and any hair type, but regardless of either of those factors, the violet we create is subtle and can only be seen as a sheen under light. Our experts agree that you will need to visit a salon to achieve the vibrant purple you are looking for. While we don't want to lose you as a client, we would rather deliver different results than you expect, and we hope you accept our apologies.
POSTED BY:
Nicole T.
July 19, 2016
why i dislike the product
POSTED BY:
Nicole T.
July 19, 2016
I was very disappointed in the product. The color of my hair did not change at all, it didn't even change the gray hairs. None of the lavender was visible, in fact the only thing the product did was dry my hair out badly.
Nicole - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Joan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for recent order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Catherine M.
July 19, 2016
HAve even used first one and was in no way
POSTED BY:
Catherine M.
July 19, 2016
Was in no way told this was on of those auto shipment plan. I haven't used first one I got and will gladly return it! You have no authority to bill my debit card!!!
Catherine - We’re sorry that you were disappointed with our service and we apologize that you had missed the details of our Auto Delivery program while placing your order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Amy R.
July 19, 2016
Custom Color
POSTED BY:
Amy R.
July 19, 2016
I just used this new color, and it looks a little too dark. I will wait to see how it looks after a couple of washings.
Amy - We are sorry to hear that your hair color turned out darker than you expected. We look forward to hearing more feedback on this new formulation soon.
POSTED BY:
Laura M.
July 19, 2016
Not happy
POSTED BY:
Laura M.
July 19, 2016
This time I only received one bottle, I never confirmed I wanted one bottle but used it to the instructions thinking it would be the same! The colour was fine, but after just two washes it had faded and now after 3 washes it's gone out of my hair altogether, I'm very disappointed with this, would like to cancel my orders and request a refund.
Laura - We’re sorry that you were disappointed by the results of your color application.We send a second bottle with your first order complementary. After your first order you can purchase the 2nd bottle to refresh your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Rose C.
July 18, 2016
Color not what I expected !
POSTED BY:
Rose C.
July 18, 2016
The color was way off I wanted berguandy not brown there was no red to it wasn't happy with the color !
Rose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Margaret R.
July 17, 2016
Colour Hair Colour
POSTED BY:
Margaret R.
July 17, 2016
This bottle didn't seem to take as well as the previous bottle and seems to be fading very quickly. I don't know if keeping it on my hair for longer would rectify this but I am a bit disappointed with this one.
Margaret - We apologize that your color did not stay as long as expected. We see that you contacted your colorist about this matter and we made adjustments that you love! We value your experience as a client, and we're glad we were able to match you with the right formula for you.
POSTED BY:
Michelle D.
July 17, 2016
Minimal coverage
POSTED BY:
Michelle D.
July 17, 2016
I colored my hair June 29th and it's now July 17 less than 3 weeks since I colored and my grey hair is already showing to the point where I need to re color.
With my normal hair color I can go 4 maybe 5 weeks without having to re color. I would definitely not purchase this again. Especially since the price jumps from $10 to $20
Michelle - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Marcy M.
July 17, 2016
Too dark too brassy
POSTED BY:
Marcy M.
July 17, 2016
It's too dark and still too brassy. I can't see the golden in it. I'd rather have a medium brown, much more golden with a hint of copper.
Marcy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jessica D.
July 17, 2016
Please lighten
POSTED BY:
Jessica D.
July 17, 2016
The color was much too dark brown. My hair is lighter brown with natural copper highlights and salon blonde highlights. Please make the brown lighter and increase the copper some or add dark blonde.
Jessica - Thank you for your feedback. We see that you contacted your colorist and we adjusted your color for you. Upon reviewing your account, we're glad to see you enjoyed the results of the changes we made!
Debra - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shawn M.
July 15, 2016
Not desired color after 2nd attempt
POSTED BY:
Shawn M.
July 15, 2016
This was the 2nd attempt to go to medium brown and my husband said I looked like an orangutan! Definitely was not planning on the orange head of hair! :(
Shawn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Diane L.
July 15, 2016
fadeing
POSTED BY:
Diane L.
July 15, 2016
Well it's fading fast this time and a bit too light
Diane - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pam K.
July 14, 2016
Not a good experience
POSTED BY:
Pam K.
July 14, 2016
This really dried out my hair and caused red tones. The ammonia smell was so strong. I would never do any blonde shades again. I would try brown shades at some point just to see the difference.
Pam - We’re sorry that your recent formulation dried your hair more and turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Sara P.
July 14, 2016
Great idea but needs some tweaking
POSTED BY:
Sara P.
July 14, 2016
I love the idea of having my hair color on a timed schedule, and delivered straight to my house. I like the custom blending. My one complaint is that it is not nourishing at all to my hair! I can get store bought color that leaves my hair much softer and it doesn't make my hair feel like straw.
Sara - Thank you for your feedback. We apologize for the disappointing experience you had with your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit.
POSTED BY:
Hollie M.
July 13, 2016
Mixed Feelings.
POSTED BY:
Hollie M.
July 13, 2016
So I was going from bleach blonde to black and decided to go with eSalon as I'd seen many videos on YouTube about how great their products were.
The first package I had included a "filler" color of red which is needed before going dark again, and then a demi-permanent "Soft Black" to go over top.
At first I was extremely unhappy, the color applied black but didn't come out as black. I ended up with a mousey brown color that I really disliked, so I contacted my colorist.
I have to say, eSalon's customer service is incredible, super friendly and helpful and has a really nice personal touch which is great.
I then got sent out a permanent Soft Black with blue tint color as I had requested, free of charge in line with eSalon's policy which I thought was amazing.
After applying that according to the instructions, I rinsed it out and voila, had such shiny beautiful black hair just like I wanted!
Now here is my problem, not even two weeks later my hair has faded almost entirely back to the original mousey brown it was that I disliked.
I'm devastated, as this color was supposed to be permanent, and anyone who has ever dyed their hair black knows how very permanent that color usually is.
I'm extremely disappointed as I thought this would be the best route for my hair but alas it has been a whole load of back and forth between dying and then the product not living up to my expectations.
This could just be my hair and it may be that it just doesn't work with it, but I have to say to have a "permanent" color fade almost totally within two weeks is extremely disappointing.
Although I would say my experience wasn't the greatest I know there are plenty of people who have had great experiences with this company and products.
Unfortunately for me I wont be purchasing again.
Hollie - We are so glad that you enjoyed your color and customer service experience, but apologize that the free Permanent color we sent faded so fast. Based on the information you provided, your hair needs more time to recover from the bleach you used prior, as damaged hair will not take and keep color as expected. Again, we apologize, and we hope you resume with us once your hair health is restored.
POSTED BY:
gee gee
July 13, 2016
Refund is impossible
POSTED BY:
gee gee
July 13, 2016
I waited two weeks, no product; requested a refund and turned off auto order. I was offered another delivery which would also take nearly two weeks; after my written request to cancel that order, I receive notice that another shipment is on the way.
I just want my money returned in full, without this "less shipping" business! Can you do that?
Gee Gee- We apologize for any confusion. Orders we send to US clients do not take two weeks to arrive; it appears the USPS lost your order and we offered a free replacement. Upon reviewing your account, we see that you reached out to us and we issued a refund for your first order per your request, and you have returned the free replacement we had been under the impression you had requested. Your experience as a client is important to us, and we hope you accept our apologies.
POSTED BY:
janice A.
July 12, 2016
Disappointed
POSTED BY:
janice A.
July 12, 2016
I found this colour too dark and it put me off. But I am willing to give the esalon experience another try.
Janice - We apologize that your color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Alicia M.
July 12, 2016
Waste
POSTED BY:
Alicia M.
July 12, 2016
Hair color did not change at all! Gray hairs remained gray. Would not purchase this product again.
Alicia - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Nelia P.
July 12, 2016
It does not meet my expactation
POSTED BY:
Nelia P.
July 12, 2016
The color is too chemical - the smell is too strong and the feel of hair totally changed since I put the color on.
From what I have heard from my friends I expected this to be a good product.
Sorry it was not((((((
Nelia - We’re sorry to hear that you were unhappy with your experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Bethanne A.
July 11, 2016
Meh
POSTED BY:
Bethanne A.
July 11, 2016
When it comes to at home color, I want easy. I don't want to wait so many minutes then use another bottle and wait more. When attempting to wash out the color after processing, I was concerned. I rinsed until the water ran clear and used the packets that came with it. However, my hair was so stiff and almost sticky. I took a shower again the next morning, at lunch and again at night only using conditioner hoping it would help. It took a few days for my hair to feel normal again. I was impressed by how long the color lasted but not with the feel of my hair.
Bethanne - We are glad to hear your color lasted a long time, but apologize that your hair felt sticky. Per your Personalized Instructions, before you added water to rinse the water out, you needed to take our leftover mixed color into the shower and massage it in, until it felt creamy. This would remove any color residue from your scalp and keep it hydrated. Again we apologize, and we hope this information is helpful!
Teresa - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sapna S.
July 11, 2016
Cancel my Orders please!
POSTED BY:
Sapna S.
July 11, 2016
I don't like the color tint or feel of it! It sticks to my scalp. Please cancel my orders!
Sapna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your recent order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Elizabeth B.
July 11, 2016
Do not like this color.
POSTED BY:
Elizabeth B.
July 11, 2016
Too much red tint. Like the chocolate color I had previously.
Elizabeth - We're sorry to hear you were unhappy with the results of your recent color order. We see your colorist has reviewed your comments and adjusted your formulation back to the chocolate brown shade you ordered previously. We hope to hear your feedback on this reformulation soon.
POSTED BY:
Julia P.
July 10, 2016
Greys still showing! !
POSTED BY:
Julia P.
July 10, 2016
The color was red (auburn), not light brown. My greys were still showing after I just finished doing the color, and they keep showing even more as the days go on. Unhappy.
Julia - We apologize that your results were warmer than expected and that you did not receive proper coverage. We see that you have reached out to your colorist with this feedback and your next color order will be a reformulation to better suit your needs, completely free of charge. We look forward to proving to you that we are committed to delivering results you'll fall in love with!
POSTED BY:
Deborah K.
July 10, 2016
Color was TOO dark and I was VERY unhappy trying to cancel my account.
POSTED BY:
Deborah K.
July 10, 2016
Not only did I cancel my account PRIOR to the next scheduled ship date (the color was too dark and I did not wish to continue with this company) but they shipped and billed me ANYWAY. I am in the process of collecting my money back and having a hard time getting information on exactly WHERE the product is since my account shows I bought the unwanted color on a SATURDAY and it is now 8 days later and it has not arrived at my home. I am VERY VERY VERY unhappy and want MY MONEY REFUNDED IMMEDIATELY. I will NEVER recommend this company to anyone I know in the future.
Deborah - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reached out to you about this issue and look forward to your reply.
POSTED BY:
Réjean T.
July 9, 2016
Quick fade
POSTED BY:
Réjean T.
July 9, 2016
At first I was pretty excited about the color and even the packaging with my name written all pretty across it. But on the 2nd day I noticed the my gray strands had a brassy look to it, so it was still pretty light. And now on the 4th day the color has completely washed out on half of the grays that's with 50 min processing & only 2 washes! ☹️ Granted the color is still prevalent in the rest of my hair but it's the gray hair I'm trying to hide hence the coloring.
Réjean - We value your experience as a client, and apologize that your color faded faster than expected. We see that you reached out to us and we issued a refund for the cost of your color, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Elaine W.
July 9, 2016
Not happy
POSTED BY:
Elaine W.
July 9, 2016
It left my hair feeling very oily and sticky like I haven't washed in months or years very dissatisfied
Elaine - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Denice G.
July 9, 2016
Greys
POSTED BY:
Denice G.
July 9, 2016
The color did not cover my greys, was not as shiny as pics shown
Denice - We apologize that your color didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Patricia R.
July 8, 2016
two tone
POSTED BY:
Patricia R.
July 8, 2016
the two bottles one for roots and one for ends was a mistake. My roots turned out orange and the ends still had blonde in them because it said only leave it on ten mins I think one color on ends longer would have turned out better. I have two tone hair and now have to go to sallys to buy more color to make it right unless you will send me some to fix it.
Patricia - We apologize that your results came out differently than expected, and would be happy to help you with this matter. We will be reaching out to you shortly.
POSTED BY:
Debbie P.
July 7, 2016
Color oh my!
POSTED BY:
Debbie P.
July 7, 2016
I have been a client for almost a year. The colorists have not to my satisfaction to mix a formula to cover my grey without making it brassy and red.It does not blend well. You can see where I have covered the grey. I don't have that much grey. I have brown hair.
Your color process drys my hair and I have my hair conditioned professionally every 10 to 14 days.
The color did not hold onto my hair. Within 3 weeks, my hair was already lightening through the color. I had to recolor my hair much sooner than usual.
Jennifer - We apologize that your color faded sooner than expected. We see that you reached out to your colorist and we adjusted your formula for you. We look forward to your feedback on your results!
POSTED BY:
Christine T.
July 7, 2016
Disappointed
POSTED BY:
Christine T.
July 7, 2016
I am still not happy with the gray coverage, even after formulation change. I also find that the color is more difficult to rinse out of hair than any other hair color I have used.
Christine - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
jo R.
July 7, 2016
color treated hair
POSTED BY:
jo R.
July 7, 2016
not satisfied with gray coverage - is it possible to save some of the mixture until aftrer my first wash and reply to roots - also could u include 2 packets of the stain remover and guard
Jo - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Diana R.
July 6, 2016
Just Horrible
POSTED BY:
Diana R.
July 6, 2016
Asked for a color change to reflect a slightly darker ash blonde. Once I colored my hair, which is easy to do in my home, my hair was a bright red. It was horrible. I had an appointment to get hilites but once my hair stylist saw the color and that I was soooo upset with the color, she helped change the color. She did what she called CPR on my hair. Now my hair color is a darker mousey brown with red hilites. I don't like the color but under the circumstances I have to live with it until late August when she can do something with it. My total expense to get this mousey brown that I absolutely hate is $23 for esalon product and $65 for the CPR.. very upset and want to unsubscribe to the program. Thank you for reading my message. Di'ana Rizer
Diana - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Michelle S.
July 6, 2016
Awesome color, but didn't last
POSTED BY:
Michelle S.
July 6, 2016
The color was excellent and as I had requested, although you could see a slight difference between the roots application and the main hair color application. It did initially color my gray well, but did not last as long as I was hoping it would. It faded quickly when exposed to the sun and my gray was back sooner than you know it.
Michelle - While we're glad that you enjoyed your initial color results, we apologize that it did not provide even or long-lasting coverage. We see you were able to work with your colorist to craft a formulation that would provide more even and longer lasting results. We hope to hear your feedback on this adjusted color soon.
POSTED BY:
Farrin B.
July 6, 2016
My first disappointment
POSTED BY:
Farrin B.
July 6, 2016
I still love the company and how my hair feels after, unfortunately I was extremely disappointed with the color. I'm not placing 100% blame on you guys, but my hair didn't change much from what it was. I don't think a single person noticed. I was a red head looking for more of a choc brown color, and I know it takes more than 1 application, but this was the most disappointment I've had from this company so far.
Farrin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tanya F.
July 6, 2016
Did not cover my gray :-(
POSTED BY:
Tanya F.
July 6, 2016
Very disappointed, I loved the way the product made my hair feel afterwards and the color was a perfect match! However, it's been 2 weeks and I need to dye my grays again.
Tanya - While we're glad that you enjoyed the initial results of your hair color, we're sorry to hear that it didn't offer the coverage you expected. We see that your colorist carefully reviewed your comments and adjusted the formulation to provide longer lasting results. We hope this adjustment better suits your needs and look forward to hearing your feedback in the future.
POSTED BY:
Lori T.
July 6, 2016
not same color
POSTED BY:
Lori T.
July 6, 2016
this bottle was no where close to last bottle i received colors totally different ..
Lori - We're sorry to hear that the color result of your recent color order did not come our as you expected. We see that your colorist was able to adjust your formulation to a shade designed to better suit your needs.
POSTED BY:
Susan F
July 6, 2016
Custom color
POSTED BY:
Susan F
July 6, 2016
Good quality product, but the colour is off- too dark and not enough auburn.
Susan - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Helen R.
July 5, 2016
Needs to last longer
POSTED BY:
Helen R.
July 5, 2016
I love the color, but it isn't lasting any longer than the store brand.
Helen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Roberta W.
July 5, 2016
Definitely a two person job
POSTED BY:
Roberta W.
July 5, 2016
Just did my first esalon coloring job. Definitely needed two people to get good results. I asked a co-worker for her honest opinion of my haircolor. She said it looked splotchy - kind of like I spent time out in the sun and the top was bleached by the sun. I went from a light brown to a darker brown. I just am not happy. Will not do it again. I'll be recoloring with a box color again tomorrow and deep conditioning. I used the brush method as described in the instructions. The color is very drab. No shine - doesn't look multi colored as I understood it to be.
Roberta - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sanda P.
July 5, 2016
Hair color is washing out
POSTED BY:
Sanda P.
July 5, 2016
I don't like how my hair color is covering a gray hair. The color by itself is good but duration of the color is very bad. It lasts not even a 10 days.
Sanda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nancy M.
July 4, 2016
Not happy this time😔
POSTED BY:
Nancy M.
July 4, 2016
Too dark. Roots are turning gray after a few weeks.
Nancy - We apologize that your results have not been meeting your expectations. We have added a free order credit to your account and your colorist will make the according adjustments to better tailor your formula to your color goals. We look forward to this next opportunity to delight you!
POSTED BY:
kelley S.
July 4, 2016
WORST COLOR I HAVE EVER PURCHASED
POSTED BY:
kelley S.
July 4, 2016
the dye felt like tar, stained EVERYTHING, the one little wipe they include does nothing.........I had to let the stain wear off, nothing would remove it, tried alcohol, baby oil, nail polish remover (per the operator I called at ESalon).........I will NEVER buy this product again and would LOVE a refund.
Kelley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Linda B.
July 4, 2016
Splotchy this time!
POSTED BY:
Linda B.
July 4, 2016
Color came out very uneven with very dark splotches and areas where the color did not take. Not as happy as the first time.
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Regina H.
July 3, 2016
The color is still too dark
POSTED BY:
Regina H.
July 3, 2016
I had to put off coloring my hair longer than usual, due to surgery. I used the 2 step color process. This color was far from what I wanted or expected, yet I got the exact same color, & did it correctly!! The roots are a dark brown, & the ends (bottle #2) turned my hair into a bright purple-ish Red!! I have 2 very different colors now! I'm not happy to say the least!! I've never had color issues from the salon I went to, & when a box color from walmart looks so much better than this coloring there's a big issue! June/July 2016
This color is better than it was the 1st time, however my hair is still too dark/deep (brown) I left it on longer to cover the gray, as suggested, but it came back in the same amount of time. Feb/March 2016
This color was much better than the 1st one from Dec/Jan. I'd like it to be a shade lighter, otherwise it's looks good. NO Copper colors for me!
Regina - We're truly sorry that you were unhappy with your experience. We have issued a refund, per our Satisfaction Guarantee, and will be reaching out to you shortly.
POSTED BY:
Linda B.
July 3, 2016
Horrible Color!
POSTED BY:
Linda B.
July 3, 2016
I was sent light brown mahogany when I was told it would be medium brown mahogany and it's a carrot top orange color. Ugg nIm returning product and don't understand now a professional color company can determine with only a photo the right mixture for my hair? Not worth the money. Go to a beauty supply store and buy a bottle of developer, a color and good conditioner and you'll be better off n
Linda - We're sorry you did not feel comfortable trying our color. Our professional colorists carefully read the through your profile and view your photos before formulating an order. Upon reviewing your profile, we see that we have reached out to you with instructions on how to send your color back to us. Again we apologize that you were unhappy with the results you received.
POSTED BY:
Elizabeth K.
July 3, 2016
Hair colour
POSTED BY:
Elizabeth K.
July 3, 2016
Hi hair colour this time was far too dark, almost black. Could I go back to the original colour I first had.
Elizabeth - Your colorist has carefully reviewed your comments and adjusted your formulation based on your feedback. We hope this reformulation is better suited to your desired shade.
POSTED BY:
Fiona W.
July 3, 2016
Never Again
POSTED BY:
Fiona W.
July 3, 2016
This is the most horrendous hair treatment product I have ever used.
The ammonia smell is absolutely overpowering. My partner always does my roots and colour and could hardly see as his eyes were streaming and the smell was overpowering for us both.
Having persevered to do the whole head I washed with the shampoo and conditioner purchased but it was nearly impossible to wash out. It coated the hair with what I can only describe as a silicone, leaving my hair sticky and totally unmanageable for days after, even after many further washes and conditions.
I will never use this product again.
Fiona - We apologize that you were unhappy with your experience. While ammonia has a strong smell, our experts believe it is a safer and more effective alternative than carcinogenic ingredients other companies use, and we do recommend clients apply in a well-ventilated area for comfort. Additionally upon reviewing your Personalized Instructions, we see that you needed to take the leftover mixture into the shower after your timing was complete and massage the mixture into your hair, rinsing only after the mixture felt creamy. This essential step would have removed color residue from your hair. We see that we have refunded you for your purchase, per our Satisfaction Guarantee, and we hope this information is helpful.
POSTED BY:
Angela G.
July 2, 2016
Something is happening with the formula?
POSTED BY:
Angela G.
July 2, 2016
With the last application, my hair looks dry, gray hair is not covered. I followed the instructions step by step as usual. Then when I washed my hair, it feels sticky and the shampooing is not enough to clear it up. The conditioner is also very little.
Angela - We truly value your experience as a longstanding client and we apologize that your results were dry and sticky. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are always here to guide you through your application.
POSTED BY:
kirsty W.
July 2, 2016
still never covered my grey
POSTED BY:
kirsty W.
July 2, 2016
i was disappointed that my greys were not covered and i followed the instructions and times exactly. going to try a different colour and see how it goes .
Kirsty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sally S.
July 2, 2016
Horrible results
POSTED BY:
Sally S.
July 2, 2016
Followed directions that I received with my color
Didn't cover gray.
I called and complained they sent me a new batch, needless to say that didn't cover my grey either after washing my hair.
So disappointed, I will pay over the counter prices and get the same if not better results!
Sally - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope you consider using our services again.
Waheeda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Virginia T.
July 1, 2016
Med Brown Golden
POSTED BY:
Virginia T.
July 1, 2016
This color did not meet to my expectations. It did not cover my gray hair .
Virginia - We apologize that the coverage of your hair color did not meet your expectations. Since you were disappointed, a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
Juanita - We're sorry that you were disappointed by the gray coverage of your hair color. We see you were able to work with your colorist to craft a formulation to better suit your needs. We hope to hear your feedback on this reformulation soon.
POSTED BY:
Crystal S.
July 1, 2016
Did not color my white hairs
POSTED BY:
Crystal S.
July 1, 2016
I have hard to color white hair and was hoping this would work but I have to give up and move on.
Crystal - We’re sorry your recent order didn’t provide the coverage you expected. We will be contacting you shortly to offer a free reformulation that will deliver the gray coverage you’re looking for. Your happiness as a client is important to us, and we look forward to hearing from you!
POSTED BY:
Janine W.
July 1, 2016
First time buyer
POSTED BY:
Janine W.
July 1, 2016
I recently received my first color from esalon and it didn't turn out as expected. When doing my profile I did opt to not do a video call with a stylist, but I did upload a current pic of myself and responded to several of the stylists emails. She had suggested that I change my original color selection to one that would create a subtle change to my hair color and gradually change it. I agreed. The color I received WAS a drastic change and not the subtle change I was expecting. I didn't know that the gloves were in the box with the shampoo and conditioner - maybe that should be more clear in the instructions as we don't open that box until the very last step and I used ziplock bags on my hands. I did like the color very much even though it wasn't the expected color based on the email conversations, but it dried my hair out so much that I had to go to a salon anyway to get a deep conditioning treatment. For 2 weeks my hair felt like I had used hairspray and I don't use any products. Overall, the color is great but it's so drying to my hair I'm really scared to try it again
Janine - Thank you for taking the time to share your feedback. We value your experience as a first-time client, and we would be happy to adjust the color upon request if you change your mind. We apologize that your results were dry and would like to bring your attention to the Rinse Through Your Ends step we see included in your Personalized Instructions. In this step, you take leftover mixed color into the shower after your timer goes off and massage it into your hair, all over, and once it feels creamy, add water to rinse out. This will ensure that your results are not dry. Again we apologize, and we hope this information is helpful.
POSTED BY:
Mandy M.
July 1, 2016
Did nothing to my hair!!
POSTED BY:
Mandy M.
July 1, 2016
I left this color in for the time suggested and did everything it said to do and Nothing!! A $5 box of color did better than this! I cannot find out how to cancel all further orders. I do not want any more color!
Mandy - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Carla T.
June 30, 2016
didnt cover gray
POSTED BY:
Carla T.
June 30, 2016
i liked the package. the color wasnt what i expected and did not cover the few grays i have
Carla - We’re sorry to hear that your hair color wasn't what you were expecting and didn't cover your grays. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kayla H.
June 30, 2016
Not right
POSTED BY:
Kayla H.
June 30, 2016
The color is similar to what was already in my hair but it is darker and doesn't match the rest correctly.
Kayla - We're sorry that your recent color order did not meet your expectations. Since you were unhappy with your results, we see a credit for one adjusted hair color was added to your account. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We hope to hear your feedback on this reformulation in the future.
POSTED BY:
Susan S.
June 30, 2016
Grey coverage
POSTED BY:
Susan S.
June 30, 2016
Does not cover tough grey area with following directions
Susan - We're sorry that you were unhappy with the gray coverage of your hair color. We see your colorist has thoroughly read your comments and adjusted your color formulation for increased gray coverage. We look forward to hearing more of your feedback and hope this reformulation better suits your needs.
Neva - We apologize that your color did not last as long as you expected. We see a refund has been processed for your most recent color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
Dori - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Marina L.
June 29, 2016
Pretty Color but doesn't cover grey.
POSTED BY:
Marina L.
June 29, 2016
The color is pretty and what I wanted but only some of my gray is covered and the single gray strands I had scattered around my head came out blonde and are still visibly very light.
Marina - We apologize that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we'd love to send a reformulated color, free of charge, that will provide longer lasting results. So we've credited your account with one non-expiring hair color order. Again, we apologize you were disappointed with your results.
POSTED BY:
Vilma L.
June 29, 2016
Not what I expected
POSTED BY:
Vilma L.
June 29, 2016
The product and shipment was very professional but unfortunately it was not what I expected
Vilma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kiren A.
June 28, 2016
Scam
POSTED BY:
Kiren A.
June 28, 2016
I was not clearly informed that I would have a repeat order. Terrible colour match the first time and I don't want this order that has come through. I will be going to all forms of social media if I do not get a refund. Absolute scam!!!!!
Kiren- We’re sorry that you were unaware of our service. We would like to let you know that you can easily adjust the service or turn it off at any time. We encourage people to stay enrolled so that they get the discounted price for hair colour. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Christie D.
June 28, 2016
Color didn't stay
POSTED BY:
Christie D.
June 28, 2016
I colored my hair last Tuesday and it is now exactly a week later. I loved the color the day and day after coloring, however, it has faded quite a bit in just a week. The blond streaks I was wanted covered back to my original color is coming back through. Almost to the blond it was. I requested a permanent color and don't think that's what I received. I wash my hair every other day but still don't think it should be fading out this bad this quick.
Christie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Danyelle K.
June 27, 2016
Didn't work
POSTED BY:
Danyelle K.
June 27, 2016
The grey wasn't covered fully and color came out quicker than expected.
Danyelle - We’re sorry to hear that your hair color faded faster than you expected and your grays didn't cover completely. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Yolanda M.
June 27, 2016
No difference seen
POSTED BY:
Yolanda M.
June 27, 2016
There's no hint of a blue tint, may just be my hair but unfortunate
Yolanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Paula S.
June 26, 2016
don't buy this product
POSTED BY:
Paula S.
June 26, 2016
It made my hair fall out. I didn't realize I was on auto re-order and money taken out of account caused overdraft . I am very upset and I will never order again.
26 of 30 people found this review helpful. Did you?
Paula - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction, we refunded you for your most recent color order. Again, we apologize that you were disappointed with your experience and wish you an easy recovery.
POSTED BY:
michele L.
June 26, 2016
New colour
POSTED BY:
michele L.
June 26, 2016
I need a softer color. My grays are white now so I need something that won't turn orangy.
Michele- We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Lori G.
June 26, 2016
Color didn't take
POSTED BY:
Lori G.
June 26, 2016
I loved everything about this coloring process except that my hair color ended up almost identical to what it was prior to coloring it. I am not happy with the results and have let E-salon know the color was wrong for my hair. Nothing was mentioned about refunding my purchase nor sending the right color to replace the one that didn't work. They said they want me to order another color and see if that works. I am not happy that they are not doing anything to fix the error.
Lori - We apologize for any confusion about your complimentary reformulation. The response we gave to your feedback was instructions on how to obtain your free adjusted color. Upon reviewing your account after sending the adjustment, we see that you found the new color to be a perfect match! We're so glad to hear we could deliver results that you fell in love with!
POSTED BY:
mickie H.
June 25, 2016
Let down.
POSTED BY:
mickie H.
June 25, 2016
I just got to try my first hair color this morning. I found the smell to be pleasant, as hair colors go. However, I'm pretty sure all of the residue is not out of my hair. It felt like I was trying to wash an oil-based glue from my hair & scalp. The only thing the hair color adhered to was my scalp. After the review from Allure, I expected much more. My second shipment is already on the way, but I have gone ahead & cancelled any further shipments. In fact, the one that is on the way will most likely be sent back. I don't want to take a chance on hair breakage. My hair is so frizzy from use of the color this morning. I will be doing a vinegar rinse followed by a deep conditioner later.
What a let down & waste of money. I will stick with what has worked in the past....
Mickie - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Katie S.
June 25, 2016
Spotty application
POSTED BY:
Katie S.
June 25, 2016
I have colored my hair for years and never had a problem before I experienced esalon. The color was spotty and it has been a week since I have colored my hair and I find more of it is washing out. Now I am left wondering if I should wait 3 more weeks to dye my hair again or just go to the store and pick the box dye I was using for years before this. Very unhappy with the results.
Katie - We apologize that your application yielded spotty results. The application of our gel-based formula can differ for someone who is more used to cream-based box color. Our colorists would be more than happy to help you restore your color to seamless results as well as guide you through optimal application, and have been so notified of the issue.
POSTED BY:
Georgene U.
June 24, 2016
worst product
POSTED BY:
Georgene U.
June 24, 2016
My hair came out Orange. Worst product I have ever used. Ever.
Georgene - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Patricia Z.
June 24, 2016
Does Not Cover Gray
POSTED BY:
Patricia Z.
June 24, 2016
I am not satisfied with the coverage of your product for my hair, so I am cancelling all future orders.
Patricia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Ania B.
June 23, 2016
Color still too dark
POSTED BY:
Ania B.
June 23, 2016
The color generally works well, but is too dark. I have difficulties bringing it to original lighter shade. I have followed your coloring instructions but see no results.
Ania - While we're glad that you're enjoying our service, we apologize that it came out darker than you expected. We see that you were able to work with your colorist to craft a lighter shade that will better suit your needs. We hope to hear your feedback on this reformulated shade soon.
POSTED BY:
Mariam G.
June 23, 2016
My color hasn't changed...
POSTED BY:
Mariam G.
June 23, 2016
Not sure it's eSalon's fault but my color hasn't changed. I've requested multiple times for a lighter and brighter color, for over a year now. They change my formula and the strength but my color isn't any lighter or brighter. It's still a very dark brown with a subtle hint of red only showing in sunlight. My natural color is a medium brown. Apparently it doesn't lift very well. I think I'm long passed due on needing to just go into a salon for some bleach and highlights to get what I'm wanting. Love eSalon's products, way better than at home hair dyes, but it's no good for getting what I want, right now, with my hair.
Mariam - We’re sorry that you were unhappy with the results of your hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kathleen J.
June 23, 2016
Poor gray coverage
POSTED BY:
Kathleen J.
June 23, 2016
After 3-4 shampoos, the roots coverage was too faded.
Kathleen - We’re sorry to hear your hair color faded after 3-4 shampoos. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Allison W.
June 22, 2016
wayyyyyyyy too dark
POSTED BY:
Allison W.
June 22, 2016
It was darker then the last two times. I look so bad
Allison - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Maria S.
June 22, 2016
Great product if you don't have stubborn grays
POSTED BY:
Maria S.
June 22, 2016
This is a great product, delivering rich color and keeping hair in good condition. I especially like the fact that my hair isn't dried out after coloring. My only complaint is it doesn't cover stubborn grays well. I can't seem to find any hair that does without creating dull, flat color which turns hair to straw (not this one).
Maria - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Valerie J.
June 22, 2016
red red red
POSTED BY:
Valerie J.
June 22, 2016
I do like it but I'm still upset that its not as red as i had wanted.
Valerie- Thank you for sharing your feedback with us. We want to make sure that we provide you with a color that is just right. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
kathy M.
June 22, 2016
horrible
POSTED BY:
kathy M.
June 22, 2016
I don't know what has happened to the quality of your product but my last 2 orders have left my hair with lots of residue and extremely dry!. I have very much enjoyed using your brand until now I'm taking a break. I'm very disappointed!
Kathy - We truly value your experience as a longstanding client and we apologize that your results were dry and still had residue. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are here any time to guide you through your application.
Sareh - We apologize that you disappointed with the results of your recent formulation. We see that you worked with your colorist to craft a complimentary color to better suit your desired shade, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results.
POSTED BY:
Shri S.
June 22, 2016
Hair Color
POSTED BY:
Shri S.
June 22, 2016
This color is flat and not working for me. I'm discontinuing further ordering. Thank you, Shri Stefanelli
Shri - We are sorry to hear that your hair color turned out flatter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Madison - We apologize that your results did not deliver the difference you were expecting. Upon reviewing your account, we see you contacted us and we issued a refund accordingly, per our Satisfaction Guarantee. We'd like to assure you that we would be happy to adjust your custom color at any time in the future should you reorder, and we hope you again accept our apologies.
POSTED BY:
Meliza M.
June 21, 2016
Reformulated Custom Hair Color
POSTED BY:
Meliza M.
June 21, 2016
With regret, the reformulated product did not meet my expectations. The color faded too quickly despite infrequent hair washings ( 2-3 days). This product is not for me. It also does not provide long lasting grey coverage in comparison to others.
Meliza- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and turned off your Hair Color Plan. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Johanna M.
June 21, 2016
My greys have to to a pink tone not what I expected! 😔
POSTED BY:
Johanna M.
June 21, 2016
With high hope of complete grey coverage my kids asked "Why did I color my white hair PINK" yes Pink.... With that said I am let down!
Johanna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Christie S.
June 21, 2016
Color
POSTED BY:
Christie S.
June 21, 2016
Color only stayed about a week and then my roots started showing gray
Christie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
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