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Mac2014 - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
vicky P.
August 27, 2016
hair feels waxy
POSTED BY:
vicky P.
August 27, 2016
I thought product was easy to use since I have colored my own hair before. I am very happy with the color result, but I have a waxy buildup thought I rinsed hair well the first time. Let my hair air dry couldn't stand the build up so I tried rinsing again with just water, still seemed just as bad. What can I do? looks like I haven't washed my hair in days.
Vicky - We’re sorry that your hair felt like it had a waxy buildup after your color application. We've looked at your profile and it appears someone from our team contacted you with directions on how to remedy this issue. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laurie J.
August 27, 2016
colors don't match
POSTED BY:
Laurie J.
August 27, 2016
I had asked for a free replacement and more red to be put in and there was no red at all. This was a free replacement because the last one turned out to be lighter on top and darker on the bottom. Now it's even worse than it was before. The bottom is almost black! The directions were followed exactly. I have an appointment this next Tuesday to see if my hairdresser can fix this mess and it's going to cost me another $60.00. I'm very disappointed in your company!!!!
Laurie - We’re sorry that your color formulation came out darker than you were expecting. Upon looking at your profile, it appears one of our colorists has been in contact with you and has been working with you to get the perfect match. Again, we apologize for your dissatisfied eSalon experience.
POSTED BY:
DONNA E.
August 27, 2016
Just did match color
POSTED BY:
DONNA E.
August 27, 2016
Really didn't match the color I expected and seemed to make my hair very dry
Donna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Miz D.
August 27, 2016
Slimy gummie hair
POSTED BY:
Miz D.
August 27, 2016
The past two shipments of hair color have made my hair slimy and gummy. I had no choice but to wash my hair with Dawn dishwashing liquid to get that gross slimy, gummines out of my hair. Clearly you've changed your product as it smelled heavily of ammonia both times. It once was great but no longer. Not interested in using your product again.
Miz - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary color. So we have credited your account and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Alisa F.
August 26, 2016
Color review
POSTED BY:
Alisa F.
August 26, 2016
Turned my hair color yellow with tones of what looks like green. Not sure if this is due to the sun but I don't like it. It provides good all over coverage but the color looks bad.
Alisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jennifer S.
August 26, 2016
Hair Color
POSTED BY:
Jennifer S.
August 26, 2016
It was great up until the point of the blue black faded way to quickly.
Jennifer - We're glad to hear your color was great, and are sorry to hear it faded too fast. We have notified your colorist about your needed adjustments and will gladly send you a free reformulation, per our Satisfaction Guarantee. We look forward to our next opportunity to delight you!
POSTED BY:
Jean N.
August 26, 2016
Custom Hair Color
POSTED BY:
Jean N.
August 26, 2016
Beige color that I requested added to dark blonde ended up making my hair orange red which is no where near beige. The supplied shampoo & conditioner applied after color did nothing to help my dried damaged hair from the hair color.
Jean - We value your happiness as a client, and we apologize that you were unhappy with your experience. We see that you reached out to your colorist, who has provided assistance and we're set to send you a free reformulation once your hair health is restored. Thank you for allowing us the opportunity to help; we're committed to delivering results you'll fall in love with, and we look forward to proving it to you.
POSTED BY:
Alyssa L.
August 26, 2016
Busted bottle
POSTED BY:
Alyssa L.
August 26, 2016
A week late, and the color had leaked everywhere by the time I got it. The quality of the product was nice the first time I got it, but it wasn't the color I was looking for. My hair stayed soft even immediately after coloring, but I think I will take a break from hair color for a while after this shipment went so awry.
Alyssa - We apologize that your order was damaged in transit to you, and we recommend reporting the issue to your local postal carrier. Since you are taking a break from coloring, we see that we issued a refund when you contacted us about this matter. We truly value your experience as a client, and again, we apologize.
POSTED BY:
Teddi L.
August 26, 2016
color fading
POSTED BY:
Teddi L.
August 26, 2016
my color is fading fast. my hair seems dry, & i'm unsatisfied with the color in general.
Teddi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
LINDA M.
August 26, 2016
Color was not as asked for .
POSTED BY:
LINDA M.
August 26, 2016
Wanted. Medium golden blonde, got dark golden brown.Took quite a few washings to lighten some but still not blonder.
Linda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
.
August 26, 2016
Really Drys My Out
POSTED BY:
.
August 26, 2016
The very first time I used ur product it was great......Shiney hair, then it start drying n falling out...stopped using for several months....gonna quit entirely this time cuz same thing is happening and color doesn't last.long...my hair does not feel.like hair anymore...and I eat healthy, no drugs or.alcohol...PS....I BOUGHT UR TOUCH UP PEN....IT WAS SO.DRIED OUT SO I THREW IN GARBAGE....SORRY VERY DISAPPOINTED. .BARBIE C
PLZ.STOP ALL FUTURE ORDERS
Barbie - We’re sorry that you were disappointed by the results of your color application. We're truly sorry that our Color Kiss Root Touch-Up arrived dried out. Upon reviewing your profile, we see that we spoke with you and refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jackie M.
August 25, 2016
Doesn't cover the grays
POSTED BY:
Jackie M.
August 25, 2016
It's only been 3 weeks since I colored by hair and already the areas that is usually gray has faded. Not happy at all with the coverage
Jackie - We apologize that your color faded faster than you expected. We see that a refund was processed for your recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
POSTED BY:
mary T.
August 25, 2016
Not happy
POSTED BY:
mary T.
August 25, 2016
I feel i shouldn't have to pay extra for the gloss when I had called in and asked to have the color itself redder than before. The color should have been reformulated.
Mary - We apologize for any confusion. Our Color Enhancing Gloss was offered to you at a discount because you needed to refresh your ends after not having colored with us for over a year. If you need a reformulation in the future, we'd like to assure you that we will not charge you for gloss. We hope this clarifies the order your colorist went over with you and hope to continue helping you find hair perfection.
POSTED BY:
sandra P.
August 25, 2016
not good
POSTED BY:
sandra P.
August 25, 2016
I did not like the color, gave me more grey hair. needed to go to salon to fix it.
Sandra - We are sorry to hear that you were unhappy with your eSalon hair color. We will be emailing you shortly to discuss this matter per our Satisfaction Guarantee. Again we apologize again if you were unhappy with your hair color order.
POSTED BY:
Fay B.
August 25, 2016
Good coloring but prefer a little lighter next time
POSTED BY:
Fay B.
August 25, 2016
This color was ok a little but too dark so next time I would prefer a light brown instead of medium brown. I think a lighter brown will work better for me.
Fay - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for you once you place your next order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Marie W.
August 24, 2016
Not the right shade
POSTED BY:
Marie W.
August 24, 2016
I have spoken to the colourists and each time they say they will add more red and less brown but each time I do this my hair just goes brown
Marie - Thank you for sharing your feedback. We see that your colorist made an improved adjustment to your color after you contacted us, and would like to remind you not to pull the color through to your ends, as this will darken your color. We look forward to delivering results we're sure you'll fall in love with!
POSTED BY:
Lynn F.
August 23, 2016
Loved the color
POSTED BY:
Lynn F.
August 23, 2016
Must stop using. Have developed dry skin with plaque on my scalp. Itchy and painful
Lynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Melissa A.
August 23, 2016
Not happy with color
POSTED BY:
Melissa A.
August 23, 2016
The last couple times that I have been billed for the hair color I have not even opened up!!!. They are still sealed...
I am not happy with the hair color that I have been receiving...so I never opened the boxes.
I have since found a color that is more for me!!..
I would appreciate it if you would credit my account back for the haircolor that is supposed to ship on the 25th..
I no longer want to continue with the ordering if your hair color.
Thank you
Melissa G. Artley
Melissa- We truly apologize for any confusion. It appears you were enrolled in our optional discounted service, and we had been sending your color with no changes because we had not heard back after sending you reminder and confirmation emails, in addition to each prior package. We see that you were able to reach us and we have cancelled any further deliveries. Again, we offer our apologies.
POSTED BY:
Tamara D.
August 23, 2016
Color formulation great but doesn't last long at all
POSTED BY:
Tamara D.
August 23, 2016
Lasts two weeks tops and is way too expensive for what you're getting
Tamara - We apologize that your results faded sooner than expected. Upon reviewing your account, we see that you have contacted one of our expert and will be receiving a free reformulation shortly. We look forward to delighting you!
POSTED BY:
LYNN C.
August 23, 2016
End Result
POSTED BY:
LYNN C.
August 23, 2016
I enjoy your products very much and your directions are very clear as to what to do. However, this time I have an issue with the outcome of my color. The night I colored my hair, everything was a beautiful color, but my ends on the bottom were still very dark, but I really didn't mind that so much. A couple of days later, I washed my hair again, and with this my hair darkened back up. I did not use a cheap shampoo. What can be done about this?
Lynn - We're glad to hear you have been enjoying your experience, and apologize that your application did not yield desired results. We see that your colorist adjusted your next order based on your feedback, and we look forward to seeing your results! We value your happiness as a client, and look forward to hearing from you again.
POSTED BY:
Jennifer B.
August 23, 2016
Disappointed in the colour result
POSTED BY:
Jennifer B.
August 23, 2016
Loved the packaging and quantity of product. My hair is also in great condition after colouring but unfortunately the colour is nothing like the swatch image when I chose it which was very disappointing. I followed the instructions to the letter but my hair came out very very dark with no hint of violet in it at all. Overall, disappointed in the result and will now have to wait for the colour to fade so not so dark.
Jennifer - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a free reformulated color that will provide your desired results. We will be reaching out to you shortly, and hope to provide you with a color that can better suit your needs.
POSTED BY:
Loraine A.
August 23, 2016
Did not give required shade
POSTED BY:
Loraine A.
August 23, 2016
I spent ages finding the perfect shade for my hair. Ordered and delivery was prompt. However I have been left with gingery hair that is nothing like the colour I opted for. Very disappointed.
Loraine - We are glad to hear that your delivery was prompt, but apologize your results were warmer than you expected. Upon reviewing your profile, we see that you contacted us with this feedback and we issued one complimentary hair color credit, per our Satisfaction Guarantee. We understand the frustration of spending ages to find the perfect shade for you, and we look forward to ending your search by crafting your reformulation.
POSTED BY:
Abby K.
August 22, 2016
Good color, doesn't last
POSTED BY:
Abby K.
August 22, 2016
Great color and easy to apply. I just feel like it washes out after 3-4 washes, despite getting the permanent color mix
Abby - While we're glad that you're enjoying your color results, we're sorry that it begins to fade within 3-4 washes. We have forwarded your comments along to your colorist who will review them and adjust your next color order for longer-lasting results. We look forward to hearing your feedback on this adjusted shade soon.
POSTED BY:
Tricia R.
August 22, 2016
Not lasting as long
POSTED BY:
Tricia R.
August 22, 2016
Seems like my gray hair is showing through faster this time. Ugh
Tricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Michelle I.
August 22, 2016
Gray coverage only lasted a couple weeks
POSTED BY:
Michelle I.
August 22, 2016
I loved the overall color when it was done. Unfortunately, the gray came back in only a couple weeks.
Michelle - While we're glad that you enjoyed the results of your custom color, we apologize that it did not offer the coverage you expected. We'd love to send you a new formulation adjusted for longer lasting coverage, so we've added a non-expiring credit to your account. We've reached out to you to discuss how to redeem this credit and hope to hear from you soon.
POSTED BY:
Florence B.
August 22, 2016
Color did not last . Was not happy with last order
Florence - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jillian M.
August 22, 2016
No color change
POSTED BY:
Jillian M.
August 22, 2016
I was hoping for a more redish color there isn't even any red tones in my hair. It looks like it always has. Very disappointed. I am going back to my Garnier at least with them you can see a color difference.
Jillian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Tracy W.
August 22, 2016
color issues
POSTED BY:
Tracy W.
August 22, 2016
Sorry to say I was not at all satisfied with your product. I specifically said I did not want my hair to look red or have red tones and it does. The coverage of grays was poor. I did like the smell and it was not harsh on my hair but the color was horrible.
Tracy - We apologize that your hair color turned out brassier than you expected and did not provide the gray coverage you were looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Caren S.
August 22, 2016
If you want orange hair try this product.
POSTED BY:
Caren S.
August 22, 2016
I have followed instructions to the T-and yet my hair gets brighter orange each time I use one of your colors. Not for me.
Caren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Farah R.
August 22, 2016
Everything looks great but just doesn't cover my greys
POSTED BY:
Farah R.
August 22, 2016
Everything in package was of good standards but unfortunately it didn't cover my grey hair like it says it should after I washed my hair a few days after dying it I could see it had worn off sadly i will not be purchasing again 😞
Farah - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa M.
August 22, 2016
The colour is nice but my scalp does not like.
POSTED BY:
Lisa M.
August 22, 2016
The colour system is easy to use and the resulting colour turned out quite nice but the formula has caused my scalp to break out and itch! I do not think I will be ordering this product again.
Lisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jeanine B.
August 22, 2016
Didn't work for me
POSTED BY:
Jeanine B.
August 22, 2016
Very sensitive to dyes, perfumes cosmetics. Thought I would give it a try, did a test spot and broke out in hives. Have had this problem with a lot of different hair dyes. Thankfully I did a sensitivity test instead of just putting it on.
Jeanine - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Claudina C.
August 22, 2016
HATE IT - Much, much darker and non-dimensional - can't find how to cancel
POSTED BY:
Claudina C.
August 22, 2016
I hate it. I did the application over the weekend, and I hate it, it's MUCH darker then exected. I even called right after placing the order to speak with a colorist. I specifically shared the conern over a darker shade and she insisted the colors were a good match to my pic. Please emails me instructions on how to cancel or better cancel my account and email me a confirmation.
Claudina - We truly value your experience as a client, and we apologize that your results came out darker than you expected. We see that you reached out to us and we will be sending you a free reformulation once you upload accurate photos of your color. We look forward to crafting your custom reformulation.
POSTED BY:
Constance A.
August 21, 2016
Color change
POSTED BY:
Constance A.
August 21, 2016
I was a redhead when I started this program two years ago. I am now a brunette. I kept asking for a tad more red to keep me where I wanted to be but it is either this level or that level. So when you say custom....not so. Wish for my red back.
Constance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
judy S.
August 21, 2016
coverage
POSTED BY:
judy S.
August 21, 2016
The coverage wasn't uniform. This is the first time that I have had a problem.
Judy - We're sorry that the color results of your recent order came out uneven. We see your colorist sent you a complimentary replacement order for more even results, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to hear more of your feedback soon.
POSTED BY:
Betty M.
August 21, 2016
Wrong color
POSTED BY:
Betty M.
August 21, 2016
The hair coloring I got was not what I expected. I said, "No red". That's exactly what I got. It's almost gone from my hair, but the only way to get it completely out is to cut my hair. That is not an option.
Betty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Micki H.
August 21, 2016
CUSTOMER INSTRUCTIONS AND SUPPORT FAILINGS
POSTED BY:
Micki H.
August 21, 2016
I just received my first order and wanted to color my hair, but there are no instructions in my shipment at all. I have no idea how long to leave the color on. Then, when I went to call for support, I discovered their customer service is closed on the weekends and there is not even a live chat. Then, the website was down and I could not log onto my account for hours. I will see if I like the product itself. If not, there will be another review and I will cancel my subscription before I waste any more money.
Micki - We hope you accept our apologies that you were unable to locate your instructions and that you were disappointed with support availability. We see that you were able to contact your colorist, who personally reached out to you and was able to assist you. We truly value your happiness as a client, and hope we have demonstrated our commitment to delivering the best experience possible for you.
POSTED BY:
Becca E.
August 20, 2016
disapointing
POSTED BY:
Becca E.
August 20, 2016
I ordered a new colour to have a change which I sometimes do with shop bought dye and have never had an issue with colour. However, eSalon dye did not give same satisfaction. My roots didnt change colour and the ends weren't even close to the colour requested. The dye left my hair like straw, I had to wash and condition twice with my own products after. After 3 normal washes the dye was still coming out onto my towels. I also ordered a shampoo and conditioner. The shampoo doesn't lather unless you use loads of it and also leaves hair feeling like straw. The conditioner is ok but nothing to shout about. I won't be reordering which is a shame cause I really wanted to love it. Back to off shelf products for me!
Becca - We’re sorry to hear that you were unhappy with the results of your custom color. We would love to talk to you about a complimentary reformulation. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carol K.
August 20, 2016
Darker and darker
POSTED BY:
Carol K.
August 20, 2016
My haircolor has gotten overall darker with each use. I will not be using this next shipment and would like to cancel.
Carol - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Joan S.
August 20, 2016
Not what I ordered
POSTED BY:
Joan S.
August 20, 2016
I have been using eSalon color for a while and have been relatively satisfied. However, my last order was not what I wanted. I asked for the color to be changed from strawberry blonde (always a tad darker than what I consider blonde). I asked for a caramel blonde, but what I got is brown with reddish tones. Not happy. :(
Joan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account. We see that we have received your feedback and one of our colorists has been working with you to create your perfect match, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience
POSTED BY:
Karen C.
August 19, 2016
Not for me
POSTED BY:
Karen C.
August 19, 2016
My best friend loves your product which is why I tried it. I found my color was very dull and too dark. I felt the chemicals were harsh on my hair. I will be going back to my old product.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Patsy L.
August 19, 2016
Made my hair frizzy
POSTED BY:
Patsy L.
August 19, 2016
Sorry but this product left my hair frizzy & dry. I've been coloring my hair for years & never had this problem. Not enough conditioner to use a few times. So I was not satisfied at all.
Patsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Carole C.
August 19, 2016
Product gave me a rash
POSTED BY:
Carole C.
August 19, 2016
I have a number of allergies and this product gave me a rash. My scalp was itchy for over a week after application. Other than that, it's a nice service. But I can't use it.
Carole - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
julie K.
August 19, 2016
color
POSTED BY:
julie K.
August 19, 2016
Color way too light. Didn't last. Returned subsequent bottles for refund. Keep getting them in mail.
Julie - You'll be happy to know that we can adjust to go deeper with your color for future shipments should you decide to reorder with us. We ar happy to see that your most recent order was refunded upon arrival back to us. We look forward to delighting you in the future should you decide to continue with eSalon.
POSTED BY:
Ebtisam A.
August 18, 2016
My color
POSTED BY:
Ebtisam A.
August 18, 2016
Hi. The color is still too dark when compared to my original hair color as I don't color my hair endings.
So is it possible to give me a lighter color than the last one you sent me. I want it to still be brown, perhaps the lightest degree of the dark brown?
Thank you
Ebtisam - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Donna - Thank you for your feedback. We apologize that your color was unsatisfactory. Upon reviewing your profile, I can see that we reformulated until you found the perfect shade! Please let us know if there is anything else we could do to improve.
Meleny - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Janell B.
August 18, 2016
Packaging sucks, not what it used to be.
POSTED BY:
Janell B.
August 18, 2016
Product was thrown into generic brown box that was too big resulting in product being loose in box. Handwritten address label that made me think someone else got my package, opened it and reboxed it to send to me. I loved the product in the past, wanted to try it again but am rethinking my choice.
Janell - We truly apologize that your order arrived in a generic, unmarked box. To ensure this doesn't happen again to you, or any of our clients, we've reached out to you to discuss your experience. We look forward to speaking with you and hope to resolve this soon.
POSTED BY:
Maria T.
August 18, 2016
Matched color way off
POSTED BY:
Maria T.
August 18, 2016
I am canceling my plan because the custom hair color received was no way near the actual color specified. The end result was way darker than expected and than the existing color I had.
I much rather buy over the counter hair color, since the color described on the box is more actual to hair result.
I am trying to cancel my plan, but this site does not make it straight forward to cancel subscription.
I will be calling customer service tomorrow to see if I can cancel subscription. I just hope they do not make me wait a long time on the phone for someone to help me.
Maria - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Maria B.
August 17, 2016
don't judge by my stars! This product is great!
POSTED BY:
Maria B.
August 17, 2016
I only choose 3 stars because I can't get my color right...not the stylists fault at all!!! The color is great just not what I am looking for currently. Product is awesome and I would recommend to anyone.
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Suzy M.
August 17, 2016
Was OK
POSTED BY:
Suzy M.
August 17, 2016
Color was pretty close to the picture I sent in. The color was nice at first, it just didnt last very long. I had to re-color my hair sooner than usual because the color faded within a couple weeks.
Suzy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Laura J.
August 17, 2016
color not covering all gray
POSTED BY:
Laura J.
August 17, 2016
I love the actual color. It is perfect, however after a week of coloring it is not covering the gray. I have even left the color on a bit longer but still not covering the gray roots.
Laura- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Judy F.
August 17, 2016
A little disappointed.
POSTED BY:
Judy F.
August 17, 2016
On my third week I noticed that my roots were turning gray. It was my understanding that it would last longer than store brands. It was a little better but was disappointed. I know my roots are stubborn, but I have to say I was sorry it really lasted only as long as it did.
Judy - We're truly sorry that our color did not provide the gray coverage you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Michelle B.
August 17, 2016
We're is the dark blond, it's dark red
POSTED BY:
Michelle B.
August 17, 2016
I tried esalon to cut cost. I think it's great but it's not for me. I wanted dark blond with no red. I got dark red. I have to say it disappointed me. I had high hopes but the red is too much so I'm scheduled to get it done professionally. The product also dried my hair out and I haven't had dry hair this bad in the past. The packets of shampoo and conditioner is for short hair. Not enough for longer hair. It's a great concept for some but as I was told.. texture of hair, previous colors, certain meds, and etc can affect the color.
Michelle - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Joanne A.
August 17, 2016
Hair color
POSTED BY:
Joanne A.
August 17, 2016
A bit too gold and not as much coverage as I had hoped.
Joanne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Elena S.
August 17, 2016
Sadly disappointed
POSTED BY:
Elena S.
August 17, 2016
The packaging of this system is beautiful. Such attention to detail, love how they labeled everything with my name and supply great instructions. Unfortunately, I did not have good results. There were 2 colors in my set, one for the roots and one for the ends with individual instructions on how/when to apply each. First, I now have a very clear "line" across my hair where the two colors were applied. It did not cover my existing highlights very well which is what I ordered the system to do. Second, the color is very flat, very dull. And finally, worst of all, my previously soft hair is now rough and looks and feels like straw. I now have to put finishing oil on it to make it feel smooth and keep it from kinking. I tried conditioning it. The color boosting conditioner I also bought stains your hands and ears, leaves dark "tracks" down your neck where it runs down and stains the grout in the shower. I am so disappointed in my color results and in the condition of my hair after using this system. But that's the risk of going through an online source.
Elena - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mandy D.
August 17, 2016
Not blonde enough
POSTED BY:
Mandy D.
August 17, 2016
This color was actually darker than my natural hair color. I have color-treated blonde hair and the roots were starting to grow out. It needed to be a shade or two lighter. I still love esalon though! This is the first color I haven't been thrilled with.
Mandy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Paulette - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Michelle L.
August 17, 2016
Roots too light.
POSTED BY:
Michelle L.
August 17, 2016
My roots came out too light compared to the rest of my hair. You could see the where the roots met up with previous colored hair.
Michelle - We’re sorry that your roots came out too light. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marianne B.
August 17, 2016
grey coverage
POSTED BY:
Marianne B.
August 17, 2016
I loved the color but it did not cover my grey roots.
Marianne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Melinda M.
August 17, 2016
Color too dark
POSTED BY:
Melinda M.
August 17, 2016
Though the color is too dark my hair is shiny and feels wonderful. I'm not going to continue due to I would feel better picking out my own color.
Melinda - Thank you for taking the time to give us some feedback. We apologize your color was darker than you were expecting. We're going to reach out to you regarding a complimentary reformulation with your stylist to see if we can fix the experience for you.
POSTED BY:
Regina F
August 17, 2016
hair felt soft after shampooing & conditioning
POSTED BY:
Regina F
August 17, 2016
shipping was fast came in couple days color was lighter then I wanted but ok don't know if I'll will try it again the price goes up for the next shipment
Regina - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Yvette T.
August 17, 2016
Custom Hair Color
POSTED BY:
Yvette T.
August 17, 2016
I was not at all happy with my hair after dying it. I had NEVER dyed it in my 46 years of life. It dried out my hair really bad and made it feel like a wig texture! I was not impressed with the color either. I had to cut 5 inches off my long hair. I will not even use the 2nd bottle. I feel like it was a waste but a good learning experience that if I ever chose to dye my hair again to go get it done by a professional!
Yvette - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, you can feel free to contact one of our colorists for a complimentary reformulation, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Cyndy H.
August 17, 2016
Not happy!
POSTED BY:
Cyndy H.
August 17, 2016
Tried this color and was not pleased. The smell of ammonia is overwhelming and it was almost impossible to get all of the color rinsed out. The shampoo with the kit did not work and it has taken two more shampoos to get it mostly out. I don't feel I got good coverage on my very stubborn gray either. Definitely not worth the monthly cost after the initial offer.
Cyndy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Ken S.
August 17, 2016
is red the new brown?
POSTED BY:
Ken S.
August 17, 2016
Idont want red hair. why do you make my hair so red and brassy
Ken - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Gayle S.
August 17, 2016
This is not for me...l
POSTED BY:
Gayle S.
August 17, 2016
Hi Everyone, This color was definitely not for me!!
I love red, gold mixed with light brown but this turned out way too dark. Not sure why?
Gayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we see one of our colorists has reached out to you and reformulated your color. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Yvette N.
August 16, 2016
Hair color formula change
POSTED BY:
Yvette N.
August 16, 2016
I have been using the same color for a while and thought for the summer I would change my color just a bit to a lighter tone; however when I tried the new formula it didn't seem any different and my hair actually looked darker than what I wanted. I followed the instructions to a T and even used a timer as I always do. My hair still came out nice but not the color I wanted.
Yvette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ruby M.
August 16, 2016
Nope
POSTED BY:
Ruby M.
August 16, 2016
I didn't like anything about this service. That's not entirely true, in the end, my hair was very shiny and manageable. However, the customer service was not great, they charged my credit card and did not ship my color for almost two weeks. They did e-mail me questions, which was fine, but when you answer a question, you get an automated response to continue your answer. They did not ship my product until I complained.
Once I received the product, I was very excited, but that did not last long. The ammonia in this is so strong. It burned my eyes, nose, and throat. It also burned my scalp, much more than any product I have ever used. I purposefully waited till I had not washed my hair for 3-4 days before applying, just to prevent this, however that did not help. Also, you should have a friend help you. applying one product to your roots, and a different product to your mid-length to ends, is a much more labor intensive and awkward experience than you would expect it to be.
Ruby - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Tina N.
August 16, 2016
Too red
POSTED BY:
Tina N.
August 16, 2016
Nice package, good directions, but never could get my color right. Always with a red undertone
Tina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karin L.
August 16, 2016
Coloring and tools are great but
POSTED BY:
Karin L.
August 16, 2016
I have developed an allergy against some of the chemicals.... I watched it over the last two colorings.... sorry it doesn't working for me.
Karin - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
paula E.
August 15, 2016
colour
POSTED BY:
paula E.
August 15, 2016
The colour did not hold it's colour very well, after a week it had faded. I was not impressed at all.
Paula - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Silvia M.
August 15, 2016
Not good for me
POSTED BY:
Silvia M.
August 15, 2016
Is not what you offer in the ad. It do not last for a week and hair felling is not good.
Silvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel A.
August 15, 2016
Okay
POSTED BY:
Rachel A.
August 15, 2016
THE COLOR WAS GREAT AT FIRST, BUT SEEM TO FADE FAST! NOT THAT IMPRESSED.
Rachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jodi C.
August 15, 2016
Too BROWN - ALL MY RED IS GONE!
POSTED BY:
Jodi C.
August 15, 2016
I am extremely disappointed. I worked so hard to get that shade of red and now it is completely gone! All that is left is dark brown. WHAT HAPPENED????
Daryl - We're sorry to hear that your color did not offer the coverage you expected and turned out more purple than you desired. We see a refund was processed for your color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
JoAnn B.
August 15, 2016
Not for me
POSTED BY:
JoAnn B.
August 15, 2016
I have been using the same hair color for years. Its root touch up #4. When I tried your product naturally I compared it to mine. eSalon just didn't give me the color I wanted, and it took much longer. I found my roots turning lighter than the rest of my hair and almost turned red. I was horrified. I am sorry, I am sure your product is great, but it is just not for me. please make sure you don't send or charge me for any more. I will not be using the one that was just sent to me. I will just donate it or something. My hair is so pretty and I want to keep it that way. thank you.
JoAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Annette M.
August 15, 2016
Hair color
POSTED BY:
Annette M.
August 15, 2016
Color was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last.
Annette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Linda M.
August 15, 2016
not happy!
POSTED BY:
Linda M.
August 15, 2016
In the beginning the color was too dark but after 2 weeks the color was gone!
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Danielle R.
August 15, 2016
Same formula despite change requests
POSTED BY:
Danielle R.
August 15, 2016
I have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me.
Danielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tiffany S.
August 15, 2016
Product hardened in my hair and was difficult to wash out
POSTED BY:
Tiffany S.
August 15, 2016
I had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red.
Tiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie B.
August 14, 2016
Like the concept
POSTED BY:
Valerie B.
August 14, 2016
But I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs
Valerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Heather H.
August 14, 2016
Colour too dark
POSTED BY:
Heather H.
August 14, 2016
This was my first order and it was too dark however the colourist has communicated with me by email and phone and they have adjusted it in order for me to place my second order. I hope it will be correct this time!
I found the shampoo very sticky and was not easy to rinse out. It took 2 full hair washed to get rid of the dense sticky residue. I normally use Aveda shampoo which is very gentle so found this shampoo harsh.
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
NazA
August 14, 2016
Hair colour same after colouring
POSTED BY:
NazA
August 14, 2016
No different than earlier.. It's just the same as before.. Dissapointed after taking time to colour...
NazA - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Marge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future!
POSTED BY:
Carol F.
August 14, 2016
Not enough gray coverage
POSTED BY:
Carol F.
August 14, 2016
The overall color had a gold tone to it, which I didn't expect for an ash brown, but the biggest concern is it didn't entirely cover the lighter hair around my ears which had started to turn silver/white.
Carol- Thank you for sharing your feedback with us. We apologize that your color came out differently than expected. We see that we have reached out to you and adjusted your recent order based on your feedback. If you need to make any further adjustments to your color, you can always contact us and talk to your Colorist!
POSTED BY:
Jody T.
August 13, 2016
Greasy and wore off quick
POSTED BY:
Jody T.
August 13, 2016
Totally not something I will try again. The formula was super greasy going on and a week after application I could see some greys, so it wore off super easy & quick.
Jody - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Marie T.
August 13, 2016
custom color
POSTED BY:
Marie T.
August 13, 2016
not impressed with this product, my color is fading fast. going back to my stylist!!
Marie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Cynthia L.
August 13, 2016
Big disappointment
POSTED BY:
Cynthia L.
August 13, 2016
My excitement about trying eSalon quickly turned sour. Color is dull. Only covered some gray ~didn't have much to begin with. Coloring is basically the same as my hair color. Got much better results from coloring bought at the drugstore.
Cynthia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Karen - We are sorry to hear that you were unhappy with your results. Based on your profile, we see your most recent order was cancelled and refunded. Again, we apologize that you were unhappy with your experience.
POSTED BY:
kathy B.
August 12, 2016
Need deeper, richer color
POSTED BY:
kathy B.
August 12, 2016
This worked better than any product I've tried but the color should be deeper. The gray around my edges started returning within a week.
Kathy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a deeper color that will deliver the gray coverage you’re looking for.
Sharon - We apologize that you were disappointed with your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Angela G.
August 12, 2016
not as good as I wanted
POSTED BY:
Angela G.
August 12, 2016
I would have like for it to be a little light and more red but it did cover most of gray.
Angela - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Susan A.
August 12, 2016
Colour
POSTED BY:
Susan A.
August 12, 2016
I had a bad allergic reaction after using your product
Susan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Monica B.
August 12, 2016
Not impressed
POSTED BY:
Monica B.
August 12, 2016
I've been using your hair color for some time, but I don't think it's any better than the store bought varieties. It doesn't last any longer or work any better in my opinion. It is more expensive & more time consuming to apply though, so I'll probably go back to just the store bought brands.
Monica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sandy H.
August 12, 2016
Your product sucks
POSTED BY:
Sandy H.
August 12, 2016
You are not able to cancel in your web site as easy as you lead people to believe
Sandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion.
POSTED BY:
Lisa F.
August 12, 2016
Mess in the box.
POSTED BY:
Lisa F.
August 12, 2016
I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end.
Lisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order.
POSTED BY:
Lisa J.
August 12, 2016
Not what I had in mind
POSTED BY:
Lisa J.
August 12, 2016
Had too much of a red tone for me. Not what I was expecting
Lisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
NancyJ B.
August 11, 2016
Cancel my subscription.Please send a refund as I am not at all happy.
POSTED BY:
NancyJ B.
August 11, 2016
When I first color my hair it is very dark. After a few washings it becomes a lot lighter. I like the color my hair is now, ( medium brown). I just colored it a day ago, and I would like to keep it this color. I thought your color would be truer than store bought, but it isn't. It fades several shades lighter. Therefore I will not be ordering any more of your product.
NancyJ - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kara W.
August 11, 2016
Way too dark
POSTED BY:
Kara W.
August 11, 2016
The color was way to dark for my skin tone and I am not satisfied with this purchase.
Kara - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
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