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Mary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jodi P.
September 20, 2016
Did not like the texture.
POSTED BY:
Jodi P.
September 20, 2016
The color was fine, but it made my hair feel course. Even with the extra conditioer that I purchased.
Jodi - We’re sorry that your hair felt coarse after your color application. Our records show we refunded you for your last order since you have expressed that you were unsatisfied with our product, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lisa G.
September 19, 2016
Not enough product.
POSTED BY:
Lisa G.
September 19, 2016
The color was ok. It wasn't enough product. I had to add another product to it to stretch it. Be aware. eSalon says you're in control. I do not understand how because you cannot cancel online.
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jody C.
September 19, 2016
Stubborn grays!!
POSTED BY:
Jody C.
September 19, 2016
I like the color, but it does seem a bit darker than last time...is that possible? Also, after the 2nd washing, it seems my grays are showing through more than they did with my 1st purchase. Was my formula modified at all from the 1st time? Thank you, Jody
Jody - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Cheryl B.
September 19, 2016
Disappointing
POSTED BY:
Cheryl B.
September 19, 2016
I followed directions to the letter and must say I was disappointed by the results this time. My gray hair was covered but so was the rest of my hair which turned darker. The feel of my hair was coarse and very unmanageable. It's growing out and getting better since I trimmed it. Don't think I'll try that again. To be fair, my previous experiences were great.
Cheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Beth G.
September 19, 2016
My color came out very un even and platinum on top.
Beth- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sue H.
September 19, 2016
Initially looks good but..................
POSTED BY:
Sue H.
September 19, 2016
The packaging, extra etc are all pretty good although the color it's self is very expensive.
After 3 days the roots at the front of my head had come through. This does not happen with a Nice & Easy product costing a third of the price
Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Katie E.
September 18, 2016
Did nothing
POSTED BY:
Katie E.
September 18, 2016
Barely changed the colour of my hair, took about 5 washes to wash out the greasy stickiness properly. Then the colour was so faded that it wasn't worth the stress.
Katie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Emma S.
September 18, 2016
result was terrible
POSTED BY:
Emma S.
September 18, 2016
process was easy but I did not like the results of the product. Not even close to the shade I expected.
Emma - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon.
POSTED BY:
brandi S.
September 17, 2016
A little dark
POSTED BY:
brandi S.
September 17, 2016
I felt like this one was darker than last time. Looks good but a little lighter with a hint of red wouldn't cool!
Brandi - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Sheryl C.
September 17, 2016
lasting
POSTED BY:
Sheryl C.
September 17, 2016
please cancel my membership. The hair color never lasts more than 2 weeks. Washes OUT
Sheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Casey M.
September 16, 2016
Last delivery
POSTED BY:
Casey M.
September 16, 2016
Its not covering for a long period of time maybe 2 wks. I use a sulfate free shampoo.
Casey - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shirley S.
September 16, 2016
Doesn't last long
POSTED BY:
Shirley S.
September 16, 2016
It did not last any longer than store color, I thought maybe it would
Shirley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Debi - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Melisa B.
September 16, 2016
Hair color
POSTED BY:
Melisa B.
September 16, 2016
Ilke the color but the grays start to show after one week.
Melisa - Thank you for your feedback. We apologize that you were unsatisfied with the gray coverage in your custom hair color and left a note for your next order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Mary Lou L.
September 16, 2016
Popping red
POSTED BY:
Mary Lou L.
September 16, 2016
The color is beautiful but I want a richer Red. I don't like that the color starts looking brassy, just a bright, rich red.
Thank you. Mary Lou
Mary- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Diyana T.
September 15, 2016
Did not provide 100% gray coverage that I was looking for!
POSTED BY:
Diyana T.
September 15, 2016
I was hoping that the color will provide better gray coverage than the store bought boxed color applications, but the results were almost the same. I was not happy and I am stopping any future shipments.
Diyana - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
Victoria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Marilyn B.
September 15, 2016
I am not happy with the color after a couple of weeks
POSTED BY:
Marilyn B.
September 15, 2016
The color seems very artificial and is not staying true very long. I have been coloring my hair for many years, using over the counter color. This is fading faster and the color is brassy. I will go back to my old over the counter brand.
Marilyn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Billie O.
September 15, 2016
Color was not as vibrant as I wanted
POSTED BY:
Billie O.
September 15, 2016
I was looking for a true plum color, but after my second time using these products, the color was still more of a really dark brown with a bit of reddish highlights. I had added a toner to my package, but this just made the color even darker. It needed to have more violet.
Billie - We’re sorry that your hair color did not come out how you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
l T.
September 15, 2016
Color was dark and instructions were wrong.
POSTED BY:
l T.
September 15, 2016
I wanted to color only the ends of my hair and not the roots. The instructions were for coloring roots only. Color also turned out much darker than I wanted.
Laura - We're sorry to hear that the color didn't turn out as expected. For the best results on highlighted hair, we recommend not applying the color to the ends as it will likely damage the highlights you already have. We are happy that per our satisfaction guarantee, we were able to issue your refund to you. We apologize again for any inconvenience!
POSTED BY:
Sharon H.
September 15, 2016
Need more color.
POSTED BY:
Sharon H.
September 15, 2016
I love the product. But I change my color, and I really wish that I could have seen more of it. My hair just looks black now.
Sharon - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan S.
September 15, 2016
Had a red tint
POSTED BY:
Susan S.
September 15, 2016
I ask for light ash blond. It was more a strawberry blond. I hated it. I had to put the darker color (dark ash blond) from my July order on my hair to cut the pink tint. I like my hair two tone, light ash on top and dark ash blond on the underlying hair. I was not a happy customer.
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Debbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ruth R.
September 14, 2016
The colour didn't show at all
POSTED BY:
Ruth R.
September 14, 2016
My hair is too thick and dark. The colour didn't show at all. That's why i didn't order for the 2nd time. Please don't send me anymore product. I will return what you sent me, as ive never ordered it. Thank you.
Ruth - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Dawn S.
September 14, 2016
Hair color
POSTED BY:
Dawn S.
September 14, 2016
Loved the color the first time but second time way too dark. I did try to only do the roots with the follow up bottle after last 10 minutes. Don't know if that was the problem or not.
Dawn - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the application for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pam L.
September 14, 2016
Hair color
POSTED BY:
Pam L.
September 14, 2016
Didn't produce the color I was expecting. Still too red and brassy.
Pam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Fiona P.
September 13, 2016
Sadly not working.
POSTED BY:
Fiona P.
September 13, 2016
I have not managed to get across to the colour specialist what I wanted, this now the 2nd time its has gone wrong, I have got a colour that is so dark my hair is like Katy Perry's.
I wished for a soft light brown colour with a touch of copper, I will have to wait and try to fade this awful colour that has no resemblance to what I ordered, it doesn't suit skin tone and it has made me so unhappy I just want to cry, as I was wishing for so much more of this product and won't be using it again.
Fiona - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Debbie M.
September 13, 2016
Okay
POSTED BY:
Debbie M.
September 13, 2016
It gave a good colour initially but wore off after only three washes to a sort of khaki colour at the ends
Debbie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Robin (Roberta) G.
September 13, 2016
Not for me
POSTED BY:
Robin (Roberta) G.
September 13, 2016
While it made my hair shiny and soft the color was not what I had anticipated.
Robin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Billie S.
September 13, 2016
Color did not last
POSTED BY:
Billie S.
September 13, 2016
The color lasted a week. I followed the instructions and have used the product before however this time it did not last.
Billie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Martina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Ann K.
September 12, 2016
Too ashy
POSTED BY:
Ann K.
September 12, 2016
The product made my hair shiny, but the color was very ashy
Ann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Charla T.
September 12, 2016
Burgundy Hair
POSTED BY:
Charla T.
September 12, 2016
It didnt really have the purple I was looking for.
Charla - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Michelle G.
September 12, 2016
Hair looks the same
POSTED BY:
Michelle G.
September 12, 2016
Although I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed
Michelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation.
POSTED BY:
Sharon P.
September 12, 2016
ESalon Color
POSTED BY:
Sharon P.
September 12, 2016
The color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick.
Sharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Elika H.
September 11, 2016
Not the gray coverage I was hoping for.....
POSTED BY:
Elika H.
September 11, 2016
After the second wash my grays were showing again :-( I thought that with the formula that eSalon claims to do specially designed to your hair. I was going to see a better result than other products.
I emailed eSalon with my comments and will give them a last chance to see if they can adjust the formula otherwise I won't bother to continue using this product as it is not cheap.
Elika - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kelly G.
September 11, 2016
didn't cover my grays😕
POSTED BY:
Kelly G.
September 11, 2016
I wanted to love this color and was very hopeful that it would cover my grays but it only lightened them to a light red color or didn't cover them at all. I went by the directions and did everything it instructed me too.
Kelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lori K.
September 11, 2016
2nd time around - finished darker than expected
POSTED BY:
Lori K.
September 11, 2016
thanks for the auto ship - came at the right time -
color came out a little darker this time - perhaps due to 2nd time around -
please adjust for next shipment - its a little too dark -
thank you
Lori - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Beth R.
September 10, 2016
leaves hair dull color not lusturous
POSTED BY:
Beth R.
September 10, 2016
This is not for me. I have difficult to cover gray. Color faded with couple of washes.
Beth - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jenni S.
September 10, 2016
It worked... for the first few inches
POSTED BY:
Jenni S.
September 10, 2016
Hi,
This dyed the first few inches almost the right colour, but then the rest of my hair is the same colour it was before except a little darker, and quite a visible line where the colour change is...
What the colour should have been:
https://s9.postimg.org/spwumky4f/m_6_54_md_ts1438190715.jpg
How it turned out, my hair is still damp but you can clearly see the colour:
https://s16.postimg.org/t8812u5ph/IMG_20160910_205934383.jpg
https://s17.postimg.org/qzabw2vcv/IMG_20160910_210428089.jpg
https://s15.postimg.org/3k9ybzk5n/IMG_20160910_210537786.jpg
Really not what I expected, feel very disappointed!
Jenni - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Judith G.
September 9, 2016
STOP ANY ORDERS
POSTED BY:
Judith G.
September 9, 2016
Unfortunately I have to cancel any orders. Please delete my personal information from your database, especially my debit card info.
Judith Gann
Judith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your personal information, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Leioni R.
September 9, 2016
Its good
POSTED BY:
Leioni R.
September 9, 2016
Did not keep the gray hair away long but nice color.
Leioni - While we're glad that you're enjoying your color results, we're sorry that you're unhappy with the gray coverage. We've forwarded your comments along to your colorist who will review them and make any necessary adjustments before your next order ships. We look forward to crafting your custom formulation designed for increased gray coverage soon.
POSTED BY:
Robin H.
September 9, 2016
brassey color not a pretty things
POSTED BY:
Robin H.
September 9, 2016
Letting my grow out tried of using the purple shampoo. Color orange brassey
Robin - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nancy C.
September 9, 2016
Intense purple
POSTED BY:
Nancy C.
September 9, 2016
I love how the dye left my hair all soft but, I could barely see any purple tone on my hair. My hair was already a dark brown and a bit sun bleach, and it just dyed my hair a darker brown. We will see what happens after my formula gets adjusted.
Nancy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sarah B.
September 9, 2016
Love the color! But only lasts one week!
POSTED BY:
Sarah B.
September 9, 2016
The color is amazing. However it doesnt last long enough to justify the price.
Sarah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Donna M.
September 8, 2016
Color change
POSTED BY:
Donna M.
September 8, 2016
Nice gray coverage, would like to have a lighter shade.
Donna - We are happy to hear that you're enjoying the coverage of the color! To make adjustments to your color, please do so online at www.esalon.com and typing in your personal email/password combination. From there, you can let your colorist know directly what you'd like to adjust!
POSTED BY:
Catherine R.
September 8, 2016
Not a good match
POSTED BY:
Catherine R.
September 8, 2016
After being in the sun most of the summer my hair color changed more then I expected, or it was mixed wrong. Either way my root touch up was so off I had to start over.
Catherine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kati B.
September 8, 2016
really unsatisfied
POSTED BY:
Kati B.
September 8, 2016
I was not happy at all with my formula. It just made my hair look BLACK definitely not the look I wanted. But now I know
Kati- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mary Ellen S.
September 8, 2016
product
POSTED BY:
Mary Ellen S.
September 8, 2016
I think I am going to get this every 3-6 months I dont feel completely satisfied with this product.....
Mary Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan A.
September 7, 2016
Not happy
POSTED BY:
Jan A.
September 7, 2016
I'm not happy with my color. It is so dark. It really needed more red/copper and brighter. It seems to be brown.
Jan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
judy R.
September 7, 2016
Residue left hair feeling waxy
POSTED BY:
judy R.
September 7, 2016
Love the color but had to wash my hair 5x to get rid of product
Judy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, it appears we have reached out to you to discuss your hair color needs and how we could best assist you, per our Satisfaction Guarantee. We hope working with you on this problem helped!
Patti - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Toni D.
September 7, 2016
Dod not blend with rest of hair
POSTED BY:
Toni D.
September 7, 2016
I have a red tint with grey around my face. The red stood out so much it looked awful.
Toni - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Brandy M.
September 7, 2016
Terrible
POSTED BY:
Brandy M.
September 7, 2016
Just plain terrible. I don't think the colorist listen when you try and explain things to them
Brandy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Dottie K.
September 7, 2016
Can not use.
POSTED BY:
Dottie K.
September 7, 2016
This hair color dried my hair and I can not use it anymore.
Dottie - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Natalie V.
September 6, 2016
Turned my hair orange
POSTED BY:
Natalie V.
September 6, 2016
Expected light brown, instead it turned my hair orange! Will not be a return customer.
Natalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kristine A.
September 6, 2016
Haircolor
POSTED BY:
Kristine A.
September 6, 2016
Color is not AT ALL how it is described very disappointed with the color
Kristine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jennifer G.
September 6, 2016
grays, grays, grays.
POSTED BY:
Jennifer G.
September 6, 2016
Although I was told to leave the color on for a longer period of time I still have greys that show up within a week. Not all over, but near my temples where it can be seen.
Jennifer - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Samantha N.
September 6, 2016
It is a little red.
POSTED BY:
Samantha N.
September 6, 2016
Don't get me wrong, I would rather have a little red than grey. I love your hair color because it has a lot of color dimensions to it. We are going into winter so it is not a big deal, but I am very dark complected. I have Olive skin. I should have told you guys that my hair does have some red in it. It was more reddish when I was a toddler. Can I send you guys some pictures to show you what I mean? I want to order again from you guys in a couple of months
and I just want to give you a heads up. I don't know if there is anything you can do.
Thanks,
Samantha
Samantha - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Ericka Joy W.
September 6, 2016
Toxic Smell
POSTED BY:
Ericka Joy W.
September 6, 2016
I wish the ingredients were more natural I almost couldn't use the product for trying to get past the extremely strong odor. Although the color itself came out better than I expected and I'm very happy with the results yet the smell was almost unbearable.
Ericka - We're pleased to hear that your results came out better than expected and that you're happy with your hair color. We apologize that you feel the smell of the color is strong. Since coloring hair is a chemical process, we need to use developer to cover gray. Another option would be to use a demi permanent color that would only blend your gray. We have gone ahead and made a note to your account to discuss this with you during future orders.
POSTED BY:
Donna H.
September 6, 2016
Good not great
POSTED BY:
Donna H.
September 6, 2016
Works pretty good for coverage , I wished it lasted a bit longer than 2 weeks before I see gray again ! I did not like how dry it makes my hair feel when applying . I'm going to give it more time before I decide on changing.
Donna - Thank you for sharing your feedback with us. We want to make sure that your next color application is right for you. You can always request a color modification to best achieve your desired results. We have gone ahead and reached out to you to see how we can best assist you.
POSTED BY:
Barb M.
September 5, 2016
Did not work out for me
POSTED BY:
Barb M.
September 5, 2016
Although the colorists took the time to formulate this color for me, it did not work out. My hair is processed already and for some reason, turned my strand test hair a pink hue, therefore, I did not proceed with the entire head. I will say that Esalon has been very helpful and professional in dealing with me, which I appreciated. Even though this did not work out for me, I would still recommend this service to others.
Barb - While we're truly sorry to hear that your strand test did not turn out as you expected, we're glad to hear that you enjoyed the help of your colorist and the level of service you received. Based on your profile, we see a refund was processed for your order. Again, we apologize that you were unhappy with your results.
POSTED BY:
Rebecca K.
September 5, 2016
A little dark
POSTED BY:
Rebecca K.
September 5, 2016
The color was a couple shades darker than I asked for it to be.
Rebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kristy D.
September 5, 2016
I know you have tried
POSTED BY:
Kristy D.
September 5, 2016
My gray will just not cover this last color that I waited to do until today just made my gray stand out more.
Thank you so much for trying but after 3 etempts I give up.
Kristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Diane M.
September 5, 2016
Not For Me
POSTED BY:
Diane M.
September 5, 2016
In all the years that I have colored my hair I have never used different colors for my roots and ends but that's what came in my kit. My hair is now copper on the ends and an ugly brown at the roots. It looks horrible. I can't imagine what it's going to take to fix this. Ugg.
Diane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Janice N.
September 4, 2016
Not for me!!!
POSTED BY:
Janice N.
September 4, 2016
Company was hard with. They depend on computers vs a life person.
Tried sending an e-mail and they couldn't even get me name right...doubt I will let them near my hair...
Janice- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Arianna L.
September 3, 2016
It messed my hair up.
POSTED BY:
Arianna L.
September 3, 2016
I waited 24 after a wash to dye my hair right? So I dyed my hair expecting it to work and look good. No, it made this oil in my hair that would not wash out no matter what. It even dried my hair out at the same time. I am very disappointed and never want to use this on my hair ever again
Arianna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jutta L.
September 3, 2016
Easy to use color not quite right yet
POSTED BY:
Jutta L.
September 3, 2016
The color takes on a brassy tone. I was hoping for a 'nordic' whitish beige color
Jutta- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Doris Z.
September 3, 2016
I am allergic to one of your products...probably the haircolor
POSTED BY:
Doris Z.
September 3, 2016
I did a patch test before using your product and that was fine..so I applied the color .My color was very nice but my scalp became very itchy after a few hours . ...The itchy scalp continued until I took an antihistamine 2 days later .
Doris - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Allison F.
September 2, 2016
Good color, but...
POSTED BY:
Allison F.
September 2, 2016
My past two e-salon experiences have given me mixed feelings. The color itself was fine. It effectively covered my grays, and it was a nice, warm shade. The problem comes with trying to rinse it out. No matter how careful I was with the application process, I've had this goopy, "nearly impossible to rinse out" residue on my scalp. I had to scrub and scrape with my nails and a comb for nearly 15 minutes, and was still finding remnants of it for several washes afterwards. It's gross, and has never happened in the past when I've colored my hair with other products. I'm not sure if it was a formula change or what, but I don't want to deal with that again.
Allison - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience.
POSTED BY:
Irene G.
September 2, 2016
Did not last
POSTED BY:
Irene G.
September 2, 2016
I was not crazy about the color, since it was darker than I wanted. Nonetheless, as a chemist, I followed the directions exactly, but the gray came through in less than a week. When I do my own color, it lasts a lot longer. Disappointed!
Irene - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Donna D.
September 2, 2016
Needs work
POSTED BY:
Donna D.
September 2, 2016
Too much of an orange tint, I think. Needs to be a bit darker or needs more burgundy. I know I didn't review previous shipment so it is partly my fault. Also, I have cut my hair short.
Donna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Diana S.
September 2, 2016
Not right color at all
POSTED BY:
Diana S.
September 2, 2016
I didn't ever have that color in any of my photos it's drab and ugly need to redo with more blonde ASAP
Diana - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
mellissa F.
September 2, 2016
not good
POSTED BY:
mellissa F.
September 2, 2016
Grays showed through in less then two weeks. Hair was two different colors. Color bleed for a couple weeks
Mellissa- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Paulina R.
September 1, 2016
Dissatisfied
POSTED BY:
Paulina R.
September 1, 2016
My last hair color order I requested a change to a bronze/red color. It was really very burgundy and not what I wanted. I would like to upload a photo of the color, but o don't see this as an option. The color is finally looking better after several weeks, but I think it should look good from the start. Can I have a do-over?
Paulina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Penny B.
September 1, 2016
Custom Hair Color
POSTED BY:
Penny B.
September 1, 2016
I have used many products my self and also had my hair professionally done. This was the first time the product completely dried my hair out. It felt so dry and nasty. I did like the color but not worth the dryness. I had to use three times more conditioner and also a leave in conditioner.
Penny - We’re sorry to hear that you were unhappy with your eSalon experience and that your hair felt dry after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Linda S.
August 31, 2016
Not happy
POSTED BY:
Linda S.
August 31, 2016
The dye did not suit my hair and 2 weeks ago I asked you to cancel any further orders, If any arrive I will not pay, sorry, yet again you are sending out to me another dye, I asked you to cancel it last month but you still sent it, I used it and once again the product did not suit my hair it made my hair feel like it was covered in lard and I rinsed it thoroughly and shampood and conditioned it as well, it felt so awful I had to shampoo it again twice to get rid ofvthe lardy effect on ex I receive it I will send it straight back to you Linda sutton
Linda - We’re sorry that you were unsatisfied with the eSalon experience and that your color made your hair feel like lard. Since you were unhappy with your results, we have reached out to you and refunded your unwanted orders per our Satisfaction Guarantee. We apologize for any inconvenience.
POSTED BY:
Christina K.
August 31, 2016
Somewhat Satisfied
POSTED BY:
Christina K.
August 31, 2016
I really like the quality of the hair color but was not happy with the color. I requested violet and my hair turned out dark brown with almost no hint of purple whatsoever.
Christina - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, it appears we have reached out to you to discuss your hair color, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Yell I.
August 31, 2016
Color wasnt quite what I feel I described
POSTED BY:
Yell I.
August 31, 2016
I love the idea of this, I was really excited to try it. I think though that either I am bad at describing what I want, or they just were not able to make it in a bottle. I want a vibrant copper red- similar to what my natural hair color was as a child. I even included a picture of my 4 year old son, as he has my hair color (well before I got old and it all faded). The color I received was more blondish, dull and faded in like 6 days. I am considering trying again but I am nervous and may go back to a salon:(
Yell - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jennifer B.
August 31, 2016
Unsatisfied
POSTED BY:
Jennifer B.
August 31, 2016
I usually love my hair color but this time my hair turned out very heavy & oily, I tried washing several times, it was gross and is hard to style.
Jennifer - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Adriana A.
August 31, 2016
Not happy
POSTED BY:
Adriana A.
August 31, 2016
It was still way to dark, and it didn't cover my grays
Adriana - We are sorry to hear that your hair color turned out darker than you expected and didn't cover your gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Robin D.
August 31, 2016
To dark
POSTED BY:
Robin D.
August 31, 2016
I had asked for a little more brown as the gray grabbed a lot of red but this was way to dark, I would rather go back to the lighter redder color
Robin - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Loreen G.
August 31, 2016
Color did not last
POSTED BY:
Loreen G.
August 31, 2016
The color was easy to use and the process simple. However, the color did not last and my gray started to come through in only 2 weeks. This color is obviously not going to work on my hair.
Loreen - We’re sorry that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage and longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Michelle M.
August 31, 2016
Something has changed
POSTED BY:
Michelle M.
August 31, 2016
I have been very pleased with the color of my custom hair color for over a year. However, the last 3 times that I have colored my hair, it feels awful when I'm washing it out. It feels like wax was dumped on my head and it won't rinse out. My hair feels like rubber. I have to shampoo it twice to soften it. It was perfect. I'm not sure why this is happening. The color is still turning out exactly how I want.
Michelle - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Anna K.
August 30, 2016
Irritated my scalp but color seems lighter
POSTED BY:
Anna K.
August 30, 2016
I think the color is different but it depends on the lighting. I did a before and after in same lighting so hard to tell. But the product irritated my scalp after about 15 minutes so I think I am back to the salon for selective highlights and not all over color. I think this works with gray or if you are trying to go darker or redder shades and you are not scalp sensitive. As for the color, I'll decide after a few days.
I like the color as it is lighter and the red seems to be toned down. My hair also feels great! So I am upgrading to 3 stars and might talk to my hair stylist to see if she can use without the prodcut affecting my scalp.
Anna - We’re truly sorry to hear that you were unhappy with your color and experienced a sensitive scalp that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
amanda C.
August 30, 2016
Too dark
POSTED BY:
amanda C.
August 30, 2016
Family liked the colour but I thought it was too dark. It came out fairly dark brown? After 1 wash it has lightened a bit. Slightly too dark for me.
Amanda - We appreciate that your family liked the color, but apologize that it was a little too dark for you. We see that you reached out to share your feedback with your colorist, who adjusted your next order for you. We'd love to hear your feedback on the new formula when you are ready to share!
POSTED BY:
Marlene S.
August 30, 2016
Cancel please
POSTED BY:
Marlene S.
August 30, 2016
It has never made my hair a drk. copper . I have sent the last order back.
Marlene - We’re sorry that you were unhappy with the color. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
helen J.
August 30, 2016
not as expected
POSTED BY:
helen J.
August 30, 2016
I am sorry to say this time I was not pleased with the finished result. The previous time the colour had gone darker than the 1st use, however this time the colour was not even coppery it went a med/dark brown. It was so bad I cut my long hair to just above shoulder length to get rid of the darker ends. Since then I have had to add some red tone in the form of a semi- permanent colour as it was so dull. On the positive, this colour does leave my hair in good condition.
Helen - We’re sorry that you were unhappy with the results of your application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We truly value your happiness as a client and look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Selita S.
August 30, 2016
Color
POSTED BY:
Selita S.
August 30, 2016
Although I love product, this color makes my hair look dull, still a little orangey brassiness to it. When my gray starts showing it then looks better.
Selita - We apologize that your hair color turned out duller and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Laura V.
August 30, 2016
disappointed with the color
POSTED BY:
Laura V.
August 30, 2016
Its obvious to me that the person who created my color didn't get me.
Laura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Heather M.
August 30, 2016
Dry
POSTED BY:
Heather M.
August 30, 2016
Made my hair very dry and brittle. Color washed out a lot at roots on the 1st wash. Loss of hair also. Will never use this again.
Heather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Deidre G.
August 30, 2016
Horrible Color!!
POSTED BY:
Deidre G.
August 30, 2016
Colorist decided to change my chosen color to a "more flattering" color. It was a disaster. My reddish brown hair turned an ASH BLACK on the ends. The roots didn't take it as much. I look ridiculous and I am completely embarrassed. I am going to have to now pay a professional to fix this mess. I've NEVER had this problem with box color from the drugstore. NEVER.
Deidre - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Amy L.
August 30, 2016
not for me
POSTED BY:
Amy L.
August 30, 2016
I did not like this color. When a guy notices your hair you know it turned out bad.
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jannay O.
August 30, 2016
The last shipment
POSTED BY:
Jannay O.
August 30, 2016
I asked for a lighter formula which is ok, except the instructions stated I needed to leave on my roots for about a half hour and then lather and wash it out. My roots were totally blown out. They are several shades lighter than I expected..It looks weird. My roots now match the end of my hair. I think I would prefer to go back to the previous formula, and maybe a few minutes on my hair. I'm just disappointed. My hair color just looks fake.
Jannay - We value your experience as a client and are truly sorry that your results came out differently than expected. Your colorist has already adjusted your next order for you and we have waived the cost. We look forward to hearing from you once you use the complimentary reformulation we are making.
POSTED BY:
Heidi H.
August 29, 2016
Ehhh.
POSTED BY:
Heidi H.
August 29, 2016
The color doesn't stay long and it didn't exactly meet my expectations.
Heidi- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Linda W.
August 29, 2016
Not for me
POSTED BY:
Linda W.
August 29, 2016
The only reason I gave this product 1 star was for the nice packaging. I originally asked for a certain color and left detailed information about how my hair pulls reds & golds and upon review it was changed by a color specialist to something different to better suit me. I followed all instructions and did the application and noticed that within about 7 minutes the color started looking really dark and much different then what it would normally look like when getting it colored with my preferred product. I immediately started to wash it. When it was all washed out it looked all dark auburn. After I dried it it was clearly a dark red. I almost fainted. Now I have to wait a few weeks to have it fixed. It is such a drastic change from what I was before ( medium blonde). It makes me look sick as I am also very fair in complexion. I am not happy with the outcome at all.
Linda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Deena S.
August 29, 2016
Just not covering my gray
POSTED BY:
Deena S.
August 29, 2016
This has been a problem the last two times using eSalon. The first time I thought maybe I got some of the skin protection on my hair. This last time I was very careful not to. And the very next day my temples were still gray.
Deena - We’re sorry to hear that your hair color faded faster than you expected. We have placed a free order credit on your account, so we can adjust your next order for better coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa M.
August 29, 2016
Not what I expected
POSTED BY:
Lisa M.
August 29, 2016
This was WAY TOO DARK. It said on the instructions : for best results do not apply to already colored hair. WHAT?? I told them that I had already colored my hair. I'm not happy.
Lisa - We apologize for any confusion. Per your Personalized Instructions, you were not to apply your roots bottle to any previously-colored hair, and your gloss was to be applied on your previously colored hair. We see that you reached out to your colorist about your results and we sent you a free reformulation, per our Satisfaction Guarantee. Your experience is important to us, and we look forward to your feedback on the adjustments we made.
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