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Susun - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit.
POSTED BY:
Anne S.
December 11, 2016
I Hate the color
POSTED BY:
Anne S.
December 11, 2016
Don't bother writing a detailed explanation of your hair color needs and wants. They don't read them. I explained that my hair color was not represented in the first step. I'm a true Strawberry Blonde. My hair looks hideous! It's light brown! No where near the deeper Strawberry Blonde that I wanted! I'm so ashamed to look like this. I seriously hate this color!! I'm very upset!!!
Anne -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Debbie K.
December 11, 2016
Not happy with the outcome
POSTED BY:
Debbie K.
December 11, 2016
Did not like the product. After applying and rinsing , my hair is greasy and sticky and heavy and nasty. I have washed twice and cannot get it out of my hair. Any help on fixing this would be greally appreciated as I have to go to work tomorrow.. Unfortunately, I will not purchase this product again.
Debbie -
We’re sorry that your hair felt greasy, sticky, and heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura L.
December 11, 2016
Not for me
POSTED BY:
Laura L.
December 11, 2016
After this last time using the hair dye my hair was left slimy. It was like I had applied a jar of vaseline to my hair. It took washing my hair 6 times to get most of it out. This happened to me the time before with the semi permanent as well just not as bad. After washing my hair with the shampoo and conditioner that came with my order I had to go back and rewash my hair 5 times with my own expensive shampoo. I thought they slimy dye would never wash out.
I changed my order from semi permanent to permanent because the blue black dye would not last no longer then 2 washes before my hair looked brown again. Now I find that after using the permanent blue black it lasted the same, 2 washes. My hair is back to brown. UGH!!!
Laura -
We’re sorry that your hair felt slimy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
donna G.
December 10, 2016
Not Happy
POSTED BY:
donna G.
December 10, 2016
I was not happy with my last color and the 100% guarantee is that they will tell you that they sent the correct color according to what they think was right. I replied back and felt that they told me I was wrong. OK, maybe I did not describe the color I wanted correctly, but why do I provide you with a phone #. If there was a question about the color a phone call from my "personal" colorist would have been nice. You are no longer the only online color people!!!
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulations per your requests. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ranie F.
December 10, 2016
Still crying
POSTED BY:
Ranie F.
December 10, 2016
Worst hair coloring experience I have ever had. Not at all satisfied. I'm so depressed. They never refunded no money. Never offered a toner.
They are good listeners. But not good to help you once your hair is destroyed.
Ranie -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Marie S.
December 10, 2016
Bad custom color
POSTED BY:
Marie S.
December 10, 2016
I chose a medium brown and submitted two pictures in two different lights and a profile. The custom color they told me would be more flattering was a light brown. I took their professional advise, I used and processed for the full time - very meticulous about my hair coloring process. The color they advised was not right for me. I have a stripe at my hairline for the holidays. Not happy. Going back to Madison Reed.
Marie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Demi O.
December 10, 2016
Ok hair color
POSTED BY:
Demi O.
December 10, 2016
The hair color doesn't stay on very long and the gray hair doesn't take it well.
Demi -
We’re sorry to hear that your hair color did not stick to your grays well. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Amelia H.
December 10, 2016
Didn't Really Color my Hair?
POSTED BY:
Amelia H.
December 10, 2016
So I thought this was going to be like a violet color and it just darkened my hair a bit. Really disappointed.
Amelia, - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sheila M.
December 10, 2016
Concerned
POSTED BY:
Sheila M.
December 10, 2016
This was the first hair color that made my naturally curly hair super frizzy & unmaneable. Maybe, you can explain to me why this happened.? Also, my hair is starting to become brassy again. Let me know what your thoughts are on why this is happening? Thank you ~ Sheila
Sheila - We apologize that your hair color turned out frizzy and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary Shining Armor, which will help provide your desired results. We would also love to reformulate your hair color and reduce any brassiness. We have reached out to you via email regarding your next color formulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Leanne R.
December 10, 2016
Wrong base hair color
POSTED BY:
Leanne R.
December 10, 2016
Unfortunately, you are still using a blonde base for the color. I would prefer a brunette base - maybe start with a light brunette just to see but the blonde is still showing up too light for my taste and the color doesn't seem to have enough oomph to it.
Leanne -
We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather A.
December 9, 2016
Not HAPPY!
POSTED BY:
Heather A.
December 9, 2016
My last color turned my hair reddish and I have BROWN hair. Now I cant get the red color out. I am so upset and will never order this again. I went to a salon and told them what colors "My Colorist" mixed and they said it was wrong. I have dark brown hair and they put ash, brown and mahogany in my color and it put a 2" red stripe on the top where I would cover my roots. I had to wear this for 4 weeks till I could afford to go get it fixed.
Heather -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lisa M.
December 9, 2016
1st time great, 2nd not so much.
POSTED BY:
Lisa M.
December 9, 2016
When I received my first hair dye kit, I couldn't wait to use it! The results were great, lasted long and I got many compliments. The 2nd time was not as successful; my color lasted less than 6 every other day washings, didn't notice much color change to begin with. I really loved this on my 1st use but was disappointed with the 2nd.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Janet L.
December 9, 2016
Hair color
POSTED BY:
Janet L.
December 9, 2016
Coverage is great, but still coming out with too much red highlights.
Janet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Martha B.
December 9, 2016
Could have been better.
POSTED BY:
Martha B.
December 9, 2016
I was not impressed with my most recent order. I was only looking to go a little bit lighter and received only the root touch-up so I went to a salon and asked if this was customary and they said no. They did advise me as to how I should apply it and I utilized what was sent to the best of my ability. I don't think I will be ordering from eSalon any longer. Thanx.
Martha - We apologize for any confusion with your recent hair color order. One of the benefits of eSalon is that your hair color is personally tailored, your personal colorist adjusted your formulation and instructions based on the comments you had made. We will be reaching out shortly to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Omayra M.
December 9, 2016
Poor coverage, wrong color
POSTED BY:
Omayra M.
December 9, 2016
After 3 tries I decided to cancel because it has never truly been the color I wanted, the color fades fast, and it's too expensive for being a poor quality.
Omayra -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mary D.
December 8, 2016
If you're blonde do not use this product
POSTED BY:
Mary D.
December 8, 2016
My roots turned orange and my current color turned grayish blue. They told me they can't go lighter than the orange they sent me. Now I know why there aren't any reviews available for blonde customers.
Mary - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory.
Jillian -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Leslie S.
December 8, 2016
HATED my past two orders had to go to a professional to repair the damage
POSTED BY:
Leslie S.
December 8, 2016
My past two order were terrible. TOO much RED. I hated both of them.
Leslie - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lynn B.
December 7, 2016
Worst hair color I have ever used.
POSTED BY:
Lynn B.
December 7, 2016
Fumes burned my eyes. Formula burned my scalp and it is now peeling. Hair feels dry and some of it fell out. Darker than expected for light brown. Will never purchase again.
Lynn -
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Diane H.
December 7, 2016
Fading gray coverage at temples.
POSTED BY:
Diane H.
December 7, 2016
Color looked great then faded at the temples, gray and resistant.
Diane -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Donna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jessica F.
December 7, 2016
Not the exact colour I wanted
POSTED BY:
Jessica F.
December 7, 2016
Followed the exact instructions which was easy. My hair has never been died before and it now feels in a nice condition but the colour went darker rather than lighter which wasn't what I asked for.
Jessica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Elda T.
December 6, 2016
No for me....
POSTED BY:
Elda T.
December 6, 2016
I did not like the colour, I am blond and this made my hair brown-orange, was not satisfied....
Elda -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lindalu T.
December 6, 2016
I didn't get what I ordered
POSTED BY:
Lindalu T.
December 6, 2016
Months ago I mentioned a light blonde (strawberry) but when I submitted my order in Nov I asked for a bit darker blonde and included a photo. I'm scared to even try this light strawberry for fear my processed hair will turn pink! What do I do?
Lindalu - We can certainly understand any hesitation, but rest assured your colorist prepared you a slightly darker color based on your photo and comments. If you'd like to see what the color looks like before deciding whether or to to apply, we recommend performing a Strand Test, the instructions for which are included in your Perfect Match Kit. If you are unhappy with the results of your application or Strand Test, we would be happy to send you a free adjusted color!
POSTED BY:
Susan F.
December 6, 2016
Disappointment
POSTED BY:
Susan F.
December 6, 2016
I get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump!
Susan -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Francheska L.
December 6, 2016
Custom Hair Color
POSTED BY:
Francheska L.
December 6, 2016
The kit was great,easy to use; color was good. The only reason, I give three stars, is the color washed away after 5th hair wash from roots area. So, my roots are grey again after a week of application. If any changes can be done to my formula to keep roots colored longer, I will order product again.
Francheska -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Bonnie D.
December 5, 2016
I was hoping to like this company
POSTED BY:
Bonnie D.
December 5, 2016
I was hoping to like this company. This was my first time trying it. The hair dye not only left my hair dry and brittle, it left my hair two toned and uneven. I have dyed my own hair for many, many years and never had a bad result. I will not be purchasing any more dye from eSalon. I was also scared to dye my hair again due to how dried out and brittle it left my hair. So that being said, I had two toned, uneven, dry hair for 6 weeks. I normally don't leave negative reviews on things, but women's hair is important, so I felt my experience was ok to pass on.
Bonnie -
We’re sorry that your hair color came out uneven. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Mary Beth- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Grace P.
December 5, 2016
Nice color
POSTED BY:
Grace P.
December 5, 2016
The color was pretty but it didn't cover the gray in my temples.
Grace - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Iona V.
December 5, 2016
for my dry hair
POSTED BY:
Iona V.
December 5, 2016
tended to make hair even dryer, but did give it more body. Not to sure about it. Don't think I would use it again. Colour darker than I expected even when I asked for a lighter shade
Iona - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Gill S.
December 5, 2016
Over process didn't cover all grey
POSTED BY:
Gill S.
December 5, 2016
Very dry still have grey showing dye changed colour too quickit went dark in colour
Gill - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and did not cover the grays, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Stacy T.
December 4, 2016
Doesn't color grey
POSTED BY:
Stacy T.
December 4, 2016
I liked the color as far as shade. It faded quickly and my greys started showing much sooner than I would of expected. Canceling my subscription.
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Abigail P.
December 3, 2016
Didn't do anything
POSTED BY:
Abigail P.
December 3, 2016
I followed the instructions to the letter and it didn't really do anything. My hair is maybe a darker blonde, but there was zero red left in my hair. Normally my hair soaks up red color like a blanket so it's rather weird.
Abigail - We’re sorry that your first order did not deliver the difference you expected. We see that your colorist reviewed your comments and sent you a free reformulated color to deliver results better suited to your desired color. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Roxie N.
December 3, 2016
Hair dye
POSTED BY:
Roxie N.
December 3, 2016
This product worked really well at first but the last one I got is not keeping the gray covered as well. Any suggetions?
Roxie -We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We always suggest starting with the hard to cover areas first so they get the longest processing time. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Mariel V.
December 2, 2016
Did not match color I requested.
POSTED BY:
Mariel V.
December 2, 2016
Awesome service. However was not pleased with final color. I submitted several pictures of the color of wanted but never came out lighter, always darker. And also did not cover the grays completely. Would've paid a private salon service for the same amount I ended up paying here after all the tries. Cancelling it.
Mariel - We're sorry we weren't able to formulate a color to your liking! Because your color came out darker than you wanted, we have issued a refund for the price of the color. We're sending you an email with more information and some helpful tips.
POSTED BY:
SHEILA P.
December 2, 2016
Still gray
POSTED BY:
SHEILA P.
December 2, 2016
This product after several tries for the last few months does not cover my gray hair at my roots around my face.
Color also washes out fast, even using their recomended shampoo and conditioner.
Not a good deal when you still have to go to store and buy other products to finish the job
Sheila -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Susan G.
December 1, 2016
The color isn't correct
POSTED BY:
Susan G.
December 1, 2016
Please cancel all future orders.
Thank you.
Susan G
Susan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Vicki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kimberly H.
December 1, 2016
color fades within two weeks
POSTED BY:
Kimberly H.
December 1, 2016
I was really excited about this prospect. However, the dye fades within two weeks, and all my grays are clearly visible again. I need a product with more longevity, especially for this cost.
Kimberly - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Roberta C.
December 1, 2016
Disappointing
POSTED BY:
Roberta C.
December 1, 2016
Although I followed the online instructions for what I wanted in hair color and included a photo of my current blonde hair AND followed hair coloring instructions to a "T" - my hair color was darker than it's ever been in my life. I asked for strawberry medium blonde and I now have mousy brown hair with a tinge of red at the roots if you look at it in the right light. I've shampooed it several times and after a week - it has not lightened much. VERY disappointed. I will be returning to my regular at-home coloring regime and will NOT be ordering any more products from eSalon.
Roberta - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kristen G.
December 1, 2016
Left a thick grit on hair
POSTED BY:
Kristen G.
December 1, 2016
The color came out very very dark and orange at the root. That wasn't the worst. The color this time left a thick gritty feeling to my hair. I washed it 6 times and can't get it out. I will never use it again.
Kristen - We're sorry to hear you were unhappy with the results of your application. We see that you reached out to us and we issued a refund as you requested, per our Satisfaction Guarantee. Again, we apologize.
POSTED BY:
Tammy P.
November 30, 2016
Not the color i wanted
POSTED BY:
Tammy P.
November 30, 2016
Didn't give me the color i wanted. Came out more burgundy/purple.
Tammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Belinda S.
November 30, 2016
Can't get what I want
POSTED BY:
Belinda S.
November 30, 2016
I would love to color match what I want but it's not happening. I will try a few more times. Because I would love the convenience. Right now it's not too convenient to get the wrong color over and over again
Belinda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kimberly V.
November 30, 2016
Totally disapointed - horrible experience and result
POSTED BY:
Kimberly V.
November 30, 2016
This was my second experience with eSalon products. I had great expectations the color would adhere to my hair and touch up the roots as promoted. After following the instructions specifically, I am completely disappointed in this product. No change to my roots and no advancement in the color.
Kimberly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Pat H.
November 30, 2016
New Color
POSTED BY:
Pat H.
November 30, 2016
I used the new color. The product is great But...I would like a much lighter color. More golden.
Pat - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Kerrie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Doris C.
November 28, 2016
NOT FOR ME!!
POSTED BY:
Doris C.
November 28, 2016
Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back.
Doris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Dolores V.
November 28, 2016
Hair was falling out
POSTED BY:
Dolores V.
November 28, 2016
Please cancel my order, must be to strong, my hair was falling out,
Dolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Amanda G.
November 27, 2016
Terrible colour
POSTED BY:
Amanda G.
November 27, 2016
I informed e-salon that my hair is medium brown and I ordered medium ash brown hair colour. When my product arrived it was light ash brown. I e-mailed them that they had sent me the wrong product and that I didn't want my hair to go lighter as it always goes orange. They asked mt to phone them. The girl that I spoke to, Danielle, said that because the product I had ordered had so much ash in it they'd sent me a light/medium brown. She said that the product couldn't make my hair any lighter because it doesn't contain bleach. She advised that I do a strand test first. I did a strand test first but I couldn't really tell so I decided to use the product. My hair came out lighter and orange just as I'd worried and I had to re-dye it immediately with my usual colour. Very disappointing
Amanda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Molly P.
November 27, 2016
Good color, bad residue.
POSTED BY:
Molly P.
November 27, 2016
My color turned out nice, it took me an hour to rinse and wash color out. Still after washing multiple times, I have this waxy residue. I will stick with store bought color.
Molly - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Sam - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
SAMANTHA L.
November 26, 2016
Not quite what I expected!
POSTED BY:
SAMANTHA L.
November 26, 2016
The colour was terrible and I had an allergic reaction to it. I can now not cancel my order as I have to telephone the company. Not a product or company I could recommend. I just want to cancel the order!
Samantha- Thank you for contacting us and sharing your feedback. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details.
POSTED BY:
Tammie R.
November 26, 2016
Did not match
POSTED BY:
Tammie R.
November 26, 2016
This last hair colour was a totally different match to the first one this ones more beige hasnt blended well at all now going to have to go get another colour to try fix it
Tammie - We're sorry to hear the results of your last hair color order were different than you were expecting. We're reaching out to you to help you find a solution. Check your email for more information.
POSTED BY:
Alane J.
November 25, 2016
The worst hair color experience ever.
POSTED BY:
Alane J.
November 25, 2016
When I finished with my hair I was so upset. I asked for the red to come out' instead my hair is ALL RED. It is also so much darker than what my hair should be. I am going to tell everyone I know to never use this service.
Alane - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Vicky K.
November 25, 2016
Cute idea but I don't like it
POSTED BY:
Vicky K.
November 25, 2016
The color wasn't a good match and I turned off auto shipping and they still sent me a shipment. That's not cool.
Vicky - We apologize for any confusion regarding our Hair Color Plan. According to our records, you cancelled the service after your second order had already been shipped and we were unable to cancel it at that time. We've contacted you via email with more information about returning your order for a refund.
POSTED BY:
Deneen W.
November 25, 2016
Too dark.
POSTED BY:
Deneen W.
November 25, 2016
Ended up too light on top and almost black at the ends
Deneen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michelle T.
November 25, 2016
Didn't last
POSTED BY:
Michelle T.
November 25, 2016
It didn't last on my gray. It was coming out within 2 weeks.
Michelle - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Stacey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rachel S.
November 24, 2016
Greatly disappointed.
POSTED BY:
Rachel S.
November 24, 2016
I originally ordered a lighter shade but customer service emailed me saying they thought it was too light and my hair wouldn't turn out right. So I worked with the gal over the phone and we picked a color closer to my natural dark blond. I very clearly told her my hair has red undertones if the color is warm it will turn brassy and that I needed an ash or cool tone dye. She assured me this color would work. No, no it did not. Now I have a copper toned dark blonde/light brown hair and I absolutely hate it!!! I won't be using eSalon ever again.
Rachel- Thank you for sharing your feedback with us. We apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry that your hair color did not meet your expectations.
POSTED BY:
Tammy L.
November 24, 2016
HATED IT!!!!!
POSTED BY:
Tammy L.
November 24, 2016
I wanted blonde and was left with brown with red. Cost me $200 to get it back to a blonde close to where I started. Now I still look like a fake blonde instead of the natural blonde I used to using Loreal for $8 a month. Never again!
Tammy- Thank you for contacting us. We apologize that your hair color came out darker than expected. We have gone ahead and reached out to you per our Satisfaction Guarantee and issued a refund for your last order. Again, we are sorry that your color did not provide the expected results.
POSTED BY:
vanessa H.
November 24, 2016
Did not like
POSTED BY:
vanessa H.
November 24, 2016
I did not like your product. Color washed out too soon. I will not reorder.
Vanessa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Norma I.
November 24, 2016
Shampoo
POSTED BY:
Norma I.
November 24, 2016
Disappointed with my most recent order. The shampoo was missing!
Norma - We're sorry to hear your last order was missing a shampoo packet. We'd be happy to send you an extra shampoo packet at no charge in your next order so that you can always have one on hand. Look for our follow-up email for more information.
POSTED BY:
Paula Cristina B.
November 23, 2016
I'm very disappointment
POSTED BY:
Paula Cristina B.
November 23, 2016
The results are not what I expected. I did not like the color that you sent me, and when I applied my hair turned out darker than my natural color and the one I usually apply. eSalon chose my color without taking into account my opinion. I really do not recommend eSalon and I do not want to use your product again.
23 of 24 people found this review helpful. Did you?
I submitted several photos over a 3 month period of the warm blonde coloring I desired. Time after time I received ashy blond kits that left me looking washed out with my light complexion. Very disappointed, I had hoped I would find a coloring system with home delivery. The product was easy to use and the color was long lasting.....unfortunately they could not mix the proper color.
Roberta - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You. We're always looking to improve our service and products, and truly value everything our clients say. We see that you we're able to talk to a representative and find a solution to this.
POSTED BY:
Sharron Q.
November 23, 2016
Not for me....
POSTED BY:
Sharron Q.
November 23, 2016
My neighbor and I both tried eSalon at the same time; once we received our order my cousin (professional beautician of 20+ yrs) applied our color for us. The initial color for both looked awesome. Purchased in Sept. my neighbor still looks awesome mine however faded in less than two weeks and my gray came back wayyyyyyyy too early. For me I will not be using the product again, my neighbor loved hers and will continue ordering.
Sharron - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Terri G.
November 23, 2016
Did not get good results
POSTED BY:
Terri G.
November 23, 2016
I was hopeful when I saw the two different bottles of color for the roots and ends. But when I opened the bottles the smell was so strong. I followed the directions but now my roots are a pinkish color and it did not color all my gray. The ends are darker than expected. And my hair is now very dry, before coloring with esalon my hair was healthy and shiny. I will be going back to my old standby color. I gave 2 stars because the price is good and the idea is good but for me it did not work.
Terri - We are sorry to hear you were disappointed with your experience and would be happy to help. We truly value you as a client, and will be reaching out to you shortly to offer assistance.
POSTED BY:
Aliza P.
November 23, 2016
Doesn't cover my gray
POSTED BY:
Aliza P.
November 23, 2016
This formula doesn't cover my gray hairs. It turns some of them a metallic red color and others don't grab the color at all. I left it on even longer than the half hour recommended, but that still didn't work.
The color was also a little too dark.
Aliza - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
maureen B.
November 22, 2016
Disappointed:-(
POSTED BY:
maureen B.
November 22, 2016
I am not pleased with my hair and now I never want to dye my own hair again. My color was way too dark and was the same color all over even though I was supposed to do my roots a different color than my ends. There are no clips included and two pairs of gloves are included although the directions instructed me to change my gloves three times!
Maureen - We apologize that you were disappointed with the results of your application. We would be happy to assist you with this and clarify the contents of your order and instructions, so we will be reaching out to you shortly.
POSTED BY:
LISA R.
November 22, 2016
Wrong color
POSTED BY:
LISA R.
November 22, 2016
The dye burned my scalp and they were supposed to send me auburn and it came out burgundy. Very disappointed and cancelled any further orders!
Lisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kathy W.
November 22, 2016
Great color/Don't Last
POSTED BY:
Kathy W.
November 22, 2016
I purchased this product in September 2016. I used it October 4th. While the color was fantastic and perfect due to my colorist and not my choice, it did not last as long as I thought it would. I chose the color for my hair but because of the pictures I sent in, "My" colorist saw that the colors I chose were too dark. She not only corrected the color but sent it out as well. She was ready to send out the darker color, if needed. My only problem was that the color didn't last long enough. I'm scheduled to receive more coloring December 9, 2016 but my scalp is already white again. :(
Kathy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Debra L.
November 22, 2016
Fades very fast!!!!
POSTED BY:
Debra L.
November 22, 2016
Hasn't even been a month and 90% of the color is out of my hair. Even with using shampoo for colored hair.
Debra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Teressa P.
November 21, 2016
Nice Product/ fab colour match
POSTED BY:
Teressa P.
November 21, 2016
The colour match was great, but the grey coverage is not good, covered for 2-3 weeks, then grey showing again, this is way to quick. so no its not a product to keep using as I don't like colouring my hair that often.
Teressa- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage you were expecting. We see that we have already reached out to you regarding our Satisfaction Guarantee and issued a refund for your last order. You can always contact us if you have any further questions regarding your color. We are always here to help. Again, we are sorry that your color did not come out as expected.
POSTED BY:
Luisa K.
November 21, 2016
So close yet so far
POSTED BY:
Luisa K.
November 21, 2016
Order arrived a week earlier than expected, which was great! Packaging was brilliant, had all that was necessary and was easy to use.
Issues: it did not cover my pink strands. I picked the bleached highlights option and specifically added the information to the colourist, but my auburn colour has these pink strands still in it. This is a shame because I actually like the colour on the rest of the hair and in terms of damage it is quite reasonable, but I will probably have to apply something else to reach a more uniform colour... What a shame.
Luisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you weren't completely satisfied with your experience.
POSTED BY:
Yolanda W.
November 21, 2016
Color
POSTED BY:
Yolanda W.
November 21, 2016
Quality of product was good. But, was not satisfied with first color received, will retry another color.
Yolanda - We’re sorry that you were not completely satisfied with your first. We have reviewed your account and see that, per our Satisfaction Guarantee, we processed a complimentary reformulation to better reach your hair color goals in October. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Clare C.
November 21, 2016
Colouring kit
POSTED BY:
Clare C.
November 21, 2016
The colour was far too dark, not at all as expected or promised from the website. It also left my hair harder to handle than other colour kits I have used at half the price. I would not recommend and will not be using again
Clare - We’re sorry that your color formulation came out darker than you were expecting, and left your hair hard to handle. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
AK27
November 20, 2016
Colour does not rinse out well
POSTED BY:
AK27
November 20, 2016
It took a lot of shampooing to remove the colour. Plus there are better quality colours available at a lower price. This colour did not give any tones or gloss.
AK27 - We're sorry to hear you had issues removing the color from your hair. We've reached out to you via email to troubleshoot some reasons why this may have happened and some easy solutions. We hope to work with you further to make your color just right for you.
POSTED BY:
Bernice S.
November 19, 2016
Disappointed
POSTED BY:
Bernice S.
November 19, 2016
This color was not better than what I can purchase at the drug store - didn't cover my gray as I hoped
Bernice - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Malouh E.
November 19, 2016
Very Disappointed!
POSTED BY:
Malouh E.
November 19, 2016
I've been a customer for quite sometime now. I asked to adjust the formula of my order. I wanted for my hair to look more reddish than what I normally order but it turned out that the red color is not visible at all - not happy and bad hair day :(
Malouh - We’re sorry to hear that you were unhappy with the results of your most recent custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stephanie O.
November 19, 2016
still getting red and gray coverage isn't great
POSTED BY:
Stephanie O.
November 19, 2016
gray coverage isn't great. I also "pull" red and this hasn't corrected that at all. I had professional photos done for my job the week after using this and the photo is very red.
Stephanie- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage as expected and turned out too red. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to get the color just right. Your Colorist has received your feedback and we have adjusted your formulation to help achieve your desired results. Again, we are sorry that you were not completely satisfied with your color.
POSTED BY:
Shelle S.
November 19, 2016
Brassy
POSTED BY:
Shelle S.
November 19, 2016
This is the second color and it's still too brassy. I wanted dark blonde and ended up with orange
Shelle- Thank you for sharing your feedback with us. We apologize that your color turned out too brassy. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to best under stand your hair color needs. Again, we are sorry that your color did not provide your expected results.
POSTED BY:
Maria C.
November 18, 2016
Dissatisfied Customer!
POSTED BY:
Maria C.
November 18, 2016
Once again" very disappointed of this hair product less than a week I applied my hair color and my grays started to show very unhappy I will not be ordering again.
Maria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lea K.
November 18, 2016
Covering gray hair
POSTED BY:
Lea K.
November 18, 2016
Color didn't cover the gray hair for more than two weeks. After that I saw white hair at my temples.
Lea - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Theresa F.
November 18, 2016
Aweful!
POSTED BY:
Theresa F.
November 18, 2016
I was so excited to get this color but the first time I tried it my hair turned GREEN!! Only on the ends but I hated it. I ended up using oops to take it out. Then I thought I would give it another try and this time my hair turned ORANGE. I wanted it blonde and it is an ugly orange color. Don't try it!
Theresa - We apologize that your results came out differently than expected. We see that you have already contacted us about this matter and we have refunded you for the cost of your color, per our Satisfaction Guarantee. Your results are important to us and again, we apologize.
POSTED BY:
shirley C.
November 18, 2016
Not colour I expected
POSTED BY:
shirley C.
November 18, 2016
I was really keen to try this new colour but very disappointed, it was meant to be a red mahogany colour, it's more burgundy. I did exactly what the instructions said, been left with lighter bits where grey comes in don't think it's any better than the regular home colour I normally buy at less cost. Will be cancelling future orders, and not keen on idea you have to take a subscription just to try it.
Shirley- Thank you for sharing your candid feedback with us.We apologize that your hair color was not exactly what you were looking for. We want to make sure that we understand all of your hair color needs and get your color just right. We have gone ahead and reached out to you regarding your hair color order in regards to our Satisfaction Guarantee. Again, we are sorry to hear that you were unsatisfied with your color results.
POSTED BY:
teresa M.
November 17, 2016
review hair color
POSTED BY:
teresa M.
November 17, 2016
I just colored my hair 2 weeks ago and m gray is already coming through. also the color is very dark. I asked the 2nd time you all sent to lighten it up and it was not, I am looking to go back to purchasing color via a store.
Teresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joanna C.
November 17, 2016
That's not what I wished for !
POSTED BY:
Joanna C.
November 17, 2016
Nothing special, didn't stay any longer than any store buy color. Not color as I wished for !
Joanna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Maria D.
November 17, 2016
No good for relaxed hair
POSTED BY:
Maria D.
November 17, 2016
When I bought this product I explained that I relaxed my hair. I even wait till Monday to ask if it was OK to use it with all the peroxide that was included in the box. My hair is long and since I use the color, my hair started to break and tangle. I don't want to use this color anymore, please don't ship it anymore. Thanks.
Maria - We’re sorry to hear that your results did not turn out as you expected. It is okay to use hair color after a relaxer, as long as a minimum of 3 weeks has passed. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Terri S.
November 17, 2016
haircolor
POSTED BY:
Terri S.
November 17, 2016
i am not satisfied the way the color does not cover grays, I would like to cancel my subscription from here on out.
Terri - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So, we have credited your account for one complimentary hair color order. We have turned off your Hair Color Plan and have reached out to you with directions on how to redeem your Free Order Credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michele E.
November 17, 2016
Not happy
POSTED BY:
Michele E.
November 17, 2016
Not happy. I have canceled my auto delivery and would like a full refund The product damage my hair and I had a lot of it fall out Very upset because this is never happened to me before when coloring
Michelle- Thank you for sharing your feedback with us. We sincerely apologize that you experienced more hair loss than normal and that your hair felt damaged after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Christine R.
November 17, 2016
The color was great but changed the texture of my hair
POSTED BY:
Christine R.
November 17, 2016
Although the color is great, I have tried the product twice. The product changed the texture of my hair making it harder to style.
Christine- Thank you for sharing your feedback with us. We apologize that your hair color was not completely satisfactory. We have gone ahead and reached out to you in accordance with our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry to hear that your hair color experience was not completely satisfactory.
POSTED BY:
Karen R.
November 16, 2016
Too orange
POSTED BY:
Karen R.
November 16, 2016
Hair color the second time I used it turned my hair orange-red.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Angela F.
November 16, 2016
Too much gold
POSTED BY:
Angela F.
November 16, 2016
This was a top quality product. My hair feels great and it was professional quality color--great for grays and matching new roots!! I would give it 5 stars for the right color.
However, it was listed as "cool beige" and I assumed there would not as much red tint in it. I did see the pre-mix said "gold" as an ingredient, but I assumed because it was a teeny-tiny amount compared to the ash and blonde, and since this was a professional service listing the color as "cool", that it would still turn out as a cool blonde and not bronzy.
The color gave me a very bronze tint in my hair like box dyes too. I used Dawn last night to scrub the bronze out, and now its a cool beige blonde, but I will go to Sally's in the future to get the blue base cooler blondes.
Angela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
OLGA C.
November 16, 2016
nice color but kinda darker than expected
POSTED BY:
OLGA C.
November 16, 2016
hair was really hard had to wash again after dried have to see how it turns out
Olga - We're truly sorry that our hair color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you with this. We hope to continue helping you find hair perfection!
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sandra W.
November 15, 2016
Something was not right from the start.
POSTED BY:
Sandra W.
November 15, 2016
When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth.
Sandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly.
Donna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Elizabeth R.
November 15, 2016
Didn't color all my hair.
POSTED BY:
Elizabeth R.
November 15, 2016
The shipment didn't color all my hair. Not just hair line. Places I know were completely covered. When I contacted the company I was told to tell them what happened so they can do better next shipment. I will not receive another shipment because that was not right.
Elizabeth - We apologize that your first order did not provide the coverage you were looking for. We would love to send you a complimentary reformulated color designed to better suit your needs. Your account has been credited for one complimentary hair color order. We have reached out to you via email with directions on how to redeem this credit. We apologize again that the color did not meet your expectations and for any misunderstanding regarding your complimentary reformulation.
POSTED BY:
laura S.
November 15, 2016
The one thing that never works is the color lasting.
POSTED BY:
laura S.
November 15, 2016
I am 47. Started getting gray about 3 years ago... the color lasted for two weeks then the gray is back. please help.
Laura - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
Bonnie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
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