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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Kristen - We're sorry to hear that about that you've had diffuculty attempting to cancel your account. We have reviewed your account and see that you were able successfully contact us and a representative helped you. Per our Satisfaction Guarantee, we had gone ahead and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Corinn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa F.
January 9, 2017
Hair color didn't change like I wanted it to
POSTED BY:
Lisa F.
January 9, 2017
When I sent in photos and changes for my hair color, I thought there would actually be a change in what my color would look like once I finished coloring. The color basically looked the same as last time I colored it with eSalon. I wanted it darker and redder. The results turned out fine for the color it is - a nice brown. However, it wasn't what I thought I ordered. I guess I'll try again at a later date.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
January 9, 2017
Did not like
POSTED BY:
.
January 9, 2017
Too red- had to recolor with store bought color to make light brown
Wendy - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Heidi H.
January 9, 2017
brought out my natural red highlights
POSTED BY:
Heidi H.
January 9, 2017
brought out my natural red highlightS. and when i told eSalon about this they didnt understand and told me not to dye over already dyed hair. when I didnt! i then explained myself again. They copied and pasted theyre response and sent it again with no change and then sent the same color dye to me again. im beyond upset!!!
Heidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joy L
January 8, 2017
Still brassy
POSTED BY:
Joy L
January 8, 2017
My hair appears brassy and dried out even with color shampoo and conditioner.
Joy - We apologize that your hair color turned out drier and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results and we'd like to help rehydrate your hair. We will be reaching out to you shortly. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
POSTED BY:
Maureen R.
January 8, 2017
color
POSTED BY:
Maureen R.
January 8, 2017
the color is still missing the mark, it wasn't as light as I like it, if you could go more blonde, than more orange, that would work.
Maureen - Thank you for your feedback. We have passed your request for your adjustment onto your colorist to consult with you before your order ships. We look forward to working with you!
POSTED BY:
Kimberly B.
January 8, 2017
Color is ok
POSTED BY:
Kimberly B.
January 8, 2017
Like the box presentation the product was sent in.
The color was ok. I requested beige blond. No red tones or yellow tones.
However, I had them.. Made my hair very dry.. Had to apply a deep conditioner.. If I compair my regular hair color to this . Mine was better and more convient. This product might work for someone who don't mind ordering hair color on line.
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
JoAnn S.
January 8, 2017
Doesn't cover my grey.
POSTED BY:
JoAnn S.
January 8, 2017
The hair color is great; however, it does not cover my grey.
JoAnn - We're sorry that your most recent color order did not provide you with the grey coverage you were hoping for. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
glenda D.
January 7, 2017
What happened.
POSTED BY:
glenda D.
January 7, 2017
When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!!
Glenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Erin B.
January 7, 2017
Color
POSTED BY:
Erin B.
January 7, 2017
I treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one.
Erin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Irene M.
January 7, 2017
Didn't color roots well
POSTED BY:
Irene M.
January 7, 2017
Need more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all.
Irene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Amanda W.
January 7, 2017
Color didn't stick
POSTED BY:
Amanda W.
January 7, 2017
So I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair.
Amanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications!
Abigail - We apologize that your color did not provide your expected results. We see that we have received your feedback and sent a free reformulation based on your feedback and would love to hear your thoughts on the modifications. We hope to hear from you soon!
POSTED BY:
Cheryl C.
January 6, 2017
No cover for Gray
POSTED BY:
Cheryl C.
January 6, 2017
I followed the directions and the color washed out in less than 2 weeks and showed the gray. I'm in the process of seeing if the colorist can advise me for the future.
Cheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Stacey C.
January 6, 2017
Not even close to a match
POSTED BY:
Stacey C.
January 6, 2017
I was excited to try my "custom" color. It was to be a very dark violet brown to closely match my current shade. At the time of application, my regrowth was about 3/4 of an inch and more than 70% gray, as my profile states. End results; some regrowth became a light orange/gold and the rest took no color at all. My hair feels like straw and looks terrible. I will be going back to my Sally's shade.
Stacey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Thelma K.
January 6, 2017
Not happy with product.
POSTED BY:
Thelma K.
January 6, 2017
My first order was like glue in my hair....was hard to get it all washed out. My last one was leaking in the box. The developer was leaking all over the box.
Thelma -
We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and offered a free order credit for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Angela R.
January 5, 2017
I am very disappointed with the color
POSTED BY:
Angela R.
January 5, 2017
In the beginning the color was not what I had asked for. I originally wanted black base with hints of violet. I received an email requesting to take it down to a darkest brown that was closer to my natural color, which is not what I wanted. so I told them go ahead and do it, because they said it would look like I wanted it to look. After I put it on my hair I had Auburn roots medium brown middle of my hair and a little bit of a hint of violet toward the roots. all that would have been perfect if it had been black to purple but I did not want Brown. I was told it would be adjusted. I now go and look at my account again and I see that they still have red in my formula my hair is naturally an auburn color I don't want red, if I wanted red I would not be coloring it. I'm going to give it one more shot and if I'm not satisfied this time I'll go back to buying it in the store. I just noticed they say they will reship to correct it. No one offered to do that for me. Hmm
Angela - We are sorry to hear you were unhappy with your first color. We see that you recently reached out to us with your feedback and were offered a free reformulation and personal consultation with a colorist. We are committed to delivering results you'll fall in love with, and look forward to proving it to you!
POSTED BY:
Sheila P.
January 5, 2017
Not any better then what I normaly buy.
POSTED BY:
Sheila P.
January 5, 2017
I have to say the color matched perfectly. However, it did not cover all of my greys. I think I will stick with what I have always used.
Sheila- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laci J.
January 5, 2017
Color off
POSTED BY:
Laci J.
January 5, 2017
It's way too dark brown, there is no warmth to the color. I would like a color a few tones lighter with warmth
Laci - We apologize that your color was not as warm and light as you expected. We see that your colorist has received your feedback and reached out to you with our adjustments for your next order, which will be free of charge. Again we apologize you were unhappy with your results, and we look forward to delighting you!
POSTED BY:
Michelle M.
January 5, 2017
Color lasted about 2 weeks
POSTED BY:
Michelle M.
January 5, 2017
The coloring covered the grey, but was short lasting. After 2 weeks the red had washed out and my color was brownish.
Michelle - We apologize you your gray coverage and color were not lasting. We see that you have a current order, so we have issued a refund and will send today's order as a free reformulation better suited to your needs. We look forward to your feedback on your adjustments!
POSTED BY:
Audrey C.
January 5, 2017
Allergic Reaction
POSTED BY:
Audrey C.
January 5, 2017
Color caused rash and itching. Need to discontinue service.
Audrey - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application, per the test instructions we include in every order's Product Safety & Usage guide. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Amanda M.
January 5, 2017
Did not meet expectations.
POSTED BY:
Amanda M.
January 5, 2017
The kit came with everything it said it would and the products came all nice and neat and worked for the most part. After only 3 washes though, all of the color was gone. All it had done was taken out the last color i put in and i was back to natural. The only thing i really liked was how well the stain remover wipe took care of the mess.
Amanda - We apologize that your color did not turn out as you expected, and would be happy to help. We have added a free order credit to your account and your colorist will review your comments to adjust your formulation accordingly. If your colorist has any questions, they will contact you. Again we apologize, and we look forward to providing you with a color that will better suit your needs.
POSTED BY:
Zzzzzzz Z.
January 4, 2017
Hair color stinks
POSTED BY:
Zzzzzzz Z.
January 4, 2017
The match wasn't even close to what I wanted. I now have orange hair and am very disappointed.
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ginger
January 4, 2017
Not even close to the color I wanted
POSTED BY:
Ginger
January 4, 2017
I explained in advance that I wanted to make my hair a bit more red and asked for the color mix to be redder to lighten and brighten my hair up. I was told it couldn't be done over darker auburn colored hair. It literally didn't even enhance my hair color. I ended up going to my local professional cosmetology store and was advised on only needing to by red color of my choice and a developer in 30 lift, which did provide the red I was trying to achieve. So, the colorist that replied to my original message was totally wrong and I paid for a coloring mix that did nothing for my hair. I can even provide before and after pics to show how the color y'all sent me did nothing to my hair.
Tina - We apologize that you were disappointed with the results of your formula and appreciate you sharing your feedback. We see that your colorist has reviewed your feedback and is currently reaching out to you to see how we can best adjust to suit your color goals. We look forward to working with you to deliver your desired results.
Debbie - We’re sorry that your recent color application did not yield the results you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs, free of charge. We look forward to hearing your feedback on your new results!
POSTED BY:
Indira C.
January 4, 2017
Not the Color I wanted
POSTED BY:
Indira C.
January 4, 2017
The color failed to deliver. Although they encouraged me to work with them, I prefer to try something else.
Indira - We’re sorry that you were unhappy with your color results. While we understand you would prefer to try something else, we will be reaching out to you shortly to offer options for another time in the future if you are open to them. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sherri B.
January 3, 2017
Still Not Right..
POSTED BY:
Sherri B.
January 3, 2017
Color was much to darker than I wanted. Wanted more red and extreme gray coverage for my stubborn grays. After 2 washings after color...Hello Grays! What? I think I'm Done!! Did Everything right and still Wrong!:(
Sherri - We’re sorry to hear that your color did not provide the redness and gray coverage you were expecting. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see that your colorist has reached out with you to help us ensure the formulation best suits your needs. We look forward to delivering results you'll fall in love with!
POSTED BY:
Maite L.
January 3, 2017
Feels like you are putting a waxy mask on your hair
POSTED BY:
Maite L.
January 3, 2017
The color did not work for me. Its was way too dark. As a result I ended up with darker roots and darker locks around the face (where gray hair is more prevalent) than the rest of my hair. Also, I don't like the texture of the coloring mixture after you rinse it out of your hair. It feels like a tough wax mixture that will not wash away. Took me a half bottle of shampoo to wash it off.
Maite - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Meghan - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your coverage needs, free of charge. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Cheryl A.
January 3, 2017
Back to the salon
POSTED BY:
Cheryl A.
January 3, 2017
The product is easy to use and smells nice, however, it did not cover gray hair well. About the same as an over the counter product. Looks like its back to the salon
Cheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan B.
January 2, 2017
Trying to get it right
POSTED BY:
Susan B.
January 2, 2017
I love the product and the staff but I am trying to get the color right. They r a lot of help. I am going stick with them bc I like the product it makes my hair so shiney. Just hoping I can get the right color soon..
Susan -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Andreia Cristina B.
January 2, 2017
Grey hair
POSTED BY:
Andreia Cristina B.
January 2, 2017
Unfortunately, it did not cover my roots well. I still had most of the white/grey hair uncovered.
Andreia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
tammie S.
January 1, 2017
I was sent a dark blonde but it was clearly dark red not what I wanted
POSTED BY:
tammie S.
January 1, 2017
I really want to try and color my hair at home but I do not want it red I am not sure what I can do now or in the future when it needs coloring I cannot walk around a red head.Please help what can I do to fix this?? I like the esalon concept just wish the color was not red.
Tammie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Stacy D.
January 1, 2017
Custom color? Wrong!
POSTED BY:
Stacy D.
January 1, 2017
I was contacted by Esalon saying they basically didn't think my chosen color was right for me so I allowed them to 'change' it for me. Big Mistake! I hate my color & been forced to look at this ugly (real dirty looking) blond color every day! No one would look good with this color- it's awful!
Stacy- We apologize that your color turned out differently than you expected. We see that you have spoken with your Colorist regarding this matter and we are currently processing a complimentary reformulated color for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
June S.
December 31, 2016
Not too happy this time around!
POSTED BY:
June S.
December 31, 2016
I used my hair dye on Dec. 15 and I followed directions as I did the last 2 times. This time when I shampooed, conditioned it and then rinsed it all out it felt very matted. For the next 7 days I had to rinse it with water and used a comb to get all the product off. Never had a problem the last 2 times. Not sure I want to use this again.
June- Thank you for sharing your candid feedback with us. We’re sorry that your hair felt matted down after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account in accordance with our Satisfaction Guarantee. We have also reached out to you with suggestions to resolve this issue. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kathy W.
December 31, 2016
Decided to discontinue
POSTED BY:
Kathy W.
December 31, 2016
I have used product for a while and love the color. However, over time I have noticed that my hair has thinned considerably. So, I've decided to discontinue using it and see if the thickness of my hair improves
Kathy -
Thank you for your feedback. We apologize for the disappointing circumstances. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Hjkl G.
December 31, 2016
Hair looks and feels bad
POSTED BY:
Hjkl G.
December 31, 2016
First $20 for one bottle is just to much, second it made my hair feel like straw and the conditioner you sent to help smelled so bad I was nauseous all day you claim a lot for the product but it's just not true at least the color was ok but not worth the problems I'm going back to the much Cheaper store bought color at least my hair feels better after I use it!
Darlene -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sharon C.
December 30, 2016
Great color - Extremely irritating to my skin
POSTED BY:
Sharon C.
December 30, 2016
The color is GREAT. This product is extremely irritating to my skin.... even more than the drugstore brands I have used in the past. Even though it cost a little bit more, I will go back to my other online brand that did not irritate at all. I had really hoped eSalon would work, but no way. I want to constantly scratch. Hope this doesn't last two seeks like the drugstore brands did.
Dear Sharon,
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Cynthia R.
December 30, 2016
color was too dark
POSTED BY:
Cynthia R.
December 30, 2016
I requested a med brown and received a dark brown. It looks black. I don't know how I am going to go lighter without damage or having to go to a salon to correct it.
Cynthia- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Jenny F.
December 30, 2016
Custom Hair Color
POSTED BY:
Jenny F.
December 30, 2016
At first I loved the colors that were designed for me, but after using it for a while the color was darker and darker. I have dark brown hair naturally, well before the gray started. The next shipment would come in and I would use it but it just began looking lifeless. Dull, boring, frizzy (I'm prone to that anyways) there was no depth to my hair no different highlights or different shades, it was just blah.
Jenny - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
cynthia B.
December 30, 2016
Not My color
POSTED BY:
cynthia B.
December 30, 2016
Very disappointed. Second time Color is not what I want. The first two were great. Last two I had to Recolor.
Cynthia - We’re sorry that you were unhappy with the color results of your last two custom blended colors. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We hope to always create hair color formulations that you'll love!
POSTED BY:
susan D.
December 29, 2016
hair turned a red tint and very dull color
POSTED BY:
susan D.
December 29, 2016
lik the idea of being delivered to home, but color is not all that you make it out to be
Susan -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carol S.
December 29, 2016
Too dark!
POSTED BY:
Carol S.
December 29, 2016
Besides being a tad too dark, I was disappointed by the fact that it didn't give me 100% gray coverage. I look forward to seeing if it gets adjusted since I just sent in an color edit request.
Carol -
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jackie W.
December 28, 2016
~Wrong colour
POSTED BY:
Jackie W.
December 28, 2016
It came up too red and dark for me, as I was only trying it out I now find myself signed up for continual orders. SCAM
Jackie - We’re sorry that your color formulation came out too red and darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Jessica W.
December 28, 2016
Not happy
POSTED BY:
Jessica W.
December 28, 2016
I am unfortunately unhappy with the product the first time the color was not correct. And the second time the color literally lasted less than 4 weeks.
Jessica -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
December 27, 2016
Didn't cover my gray...
POSTED BY:
.
December 27, 2016
The whole purpose was to cover my grays and it didn't... I'm not happy that I put chemicals all over my virgin hair and followed all directions very carefully to find that my gray didn't even get covered... What the heck?
Kristin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation for better gray coverage.
POSTED BY:
Jenn G.
December 27, 2016
Not good gray coverage
POSTED BY:
Jenn G.
December 27, 2016
I like the color fine but this dye just didn't cover all the grays, even though i followed the directions exactly
Jenn - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Robin H.
December 26, 2016
Too dark not meduim
POSTED BY:
Robin H.
December 26, 2016
It said meduim blonde which I use with hint copper,it's definitely darker then I like ...I don't like the color at all so just be careful on the color you pick they may be a bit different you can't really tell from pictures you choice from
Robin- Thank you for sharing your feedback with us. We apologize that your hair color same out differently than expected. We have gone ahead and reached out to you in regards to our Satisfaction Guarantee to ensure that we provide you with the best assistance. We want to male sure that we understand your hair color needs and get your color just right.
POSTED BY:
Robin A.
December 26, 2016
Cancel my order
POSTED BY:
Robin A.
December 26, 2016
I'm not happy with the product at all. It burned my scalp and not the color I was expecting at all.😥
Robin -
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
tracy W.
December 26, 2016
OK hair colour
POSTED BY:
tracy W.
December 26, 2016
Couldn't find the instructions, overpriced and gimmicky. What would improve the product, a decent TUBE not sachets of shampoo and conditioner, come on sachets are so Nigella Lawson a bit dated and patronising the audience. I don't mind a sachet when I get a freebie and frankly they haven't got much product in either. I want to submerse my hair in luxuriant conditioner after I've coloured it. Not fiddle around trying to tear off a corner of an ill conceived sachet. Plus eSalon you missed a trick in promoting your shampoo and conditioner. I love conditioners that come in hair dye products and want more and would happily buy a larger bottle if sold. Had I just bought the hair dye and the shampoo and conditioner were in tubes, I would have probs ordered more
Tracy - Because you felt our shampoo and conditioner sachets were difficult to use, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Theresa R.
December 25, 2016
Not dark enough
POSTED BY:
Theresa R.
December 25, 2016
My roots are still too light! Please cancel my subscription.
Theresa -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Patricia E.
December 25, 2016
A Surprisingly Awful Experience
POSTED BY:
Patricia E.
December 25, 2016
I used the Custom Hair Color a couple of times and couldn't understand why the roots were not the right color. But nevertheless, I was getting the hang of doing it myself. The last time I applied it, I had asked them to take out the red, but this time instead of being a dark brown which I hoped for, the roots were a light, mustardy, brassy brown. And what's worse is that when I applied the color this time it burned like hell! My scalp felt irritated for days afterward. From a health and safety stand point, I cannot give any stars.
Patricia- We apologize that your hair color turned out differently than expected and that you experienced a reaction that could have been cause by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we see that we have already received your feedback and refunded you for this color. Again, we are sorry that your experience with eSalon has been unsatisfactory.
POSTED BY:
Lene Q.
December 23, 2016
Awful
POSTED BY:
Lene Q.
December 23, 2016
It turned my hair pink.... it was supposed to be brown with a hint of red and when I was finished my hair was pink from root to ends.
Lene -
We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
Morgan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nikki L.
December 22, 2016
Didn't come through
POSTED BY:
Nikki L.
December 22, 2016
Maybe it was my hair. Maybe not. However, this color didn't absorb or come through the way the picture portrayed. I felt very sad about it as I felt really excited to finally get the gold tones out of my hair and go more ash. Unfortunatly, they are still there :/
Nikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tina B
December 22, 2016
Still too dark and auburn
POSTED BY:
Tina B
December 22, 2016
I left the formula on for the recommended 40 mins. I've never left any hair color on for that long but still ended up with an auburn color. Not what I wanted.
Reema -
We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Martha S.
December 21, 2016
Made my hair fall out
POSTED BY:
Martha S.
December 21, 2016
The colour was great but it made my hair fall out A LOT and therefore will never use again...
Martha - We apologize that your eSalon experience has been unsatisfactory. As our color does not contain bleach it is not strong enough to break hair follicles. We suggest contacting your doctor immediately with our ingredients found on our Safety & Precautions page. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Heather S.
December 21, 2016
Just your typical over the counter hair dye.
POSTED BY:
Heather S.
December 21, 2016
I have dark brown hair and usually spend $150 to change my hair color. I was happy to see the excellent reviews on this product. Tried it one time and it is not for me. The smell alone is the same as the over the counter hair dye. On top of this, once I was finished using the product, you couldn't tell I did anything to my hair. Guess I will go back to my salon and pay the outrageous price to have my hair dye.
Heather - We apologize that you are unsatisfied with your color results. Since the color was not what you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Anne - We apologize that your hair color turned out warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Katie - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Diana R.
December 21, 2016
Hair color review
POSTED BY:
Diana R.
December 21, 2016
I wanted this to work out; however, this was the first time in all my years of coloring my own hair that it did not cover my grays. Bummed because I was going in the next day to have my stylist put highlights in and she then had to do another color to darken my roots.
Diana -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kayla S.
December 21, 2016
I wasn't even able to use it
POSTED BY:
Kayla S.
December 21, 2016
When I got the product, I opened it and it was spilled all on the inside.
Kayla - We're sorry that your most recent color arrived damaged and that you were unable to use your custom blended hair color. We have credited your account with one complimentary hair color credit. Your next order is on us!
POSTED BY:
Nicole B.
December 21, 2016
First mishap
POSTED BY:
Nicole B.
December 21, 2016
Colored my hair as always. Except once I dried it and went to style it, it was brassy reddish, burgundy. Usually esalon is right on. I had to have this fixed.
Nicole - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Renee W.
December 20, 2016
Color issues
POSTED BY:
Renee W.
December 20, 2016
I love the product as far as the end result right after coloring. But the product doesn't seem to stay long on the gray temples (seems to wash out within a couple of weeks). Also, after 2 changes in hair color shading, the color seems to still be soooo dark at first (first week) then it calms down to closer of the color I would like, but the gray starts to surface in my temples after that 3rd wk.
BUT, I do love how the coloring isn't harsh on my hair.
Renee - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Skye H.
December 20, 2016
Color fades quickly at the ends
POSTED BY:
Skye H.
December 20, 2016
The color has lasted a fairly long time but it fades quickly at the ends and at my roots.
Skye -
We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
LUCINDA J.
December 19, 2016
BEWARE
POSTED BY:
LUCINDA J.
December 19, 2016
I will start by saying I loved the hair color. It did what they said it would do and it is an excellent product.
Unfortunately, that is the least of your problems here. I received an email for a promotion for their hair care products. It seemed like too good a deal and you know what they say - and in this case it is very true. I ordered the promotional items (a deal involving purchase of 3 of their shampoos, etc) and they were immediately shipped. Within 3 days they also shipped my hair color order WITH DUPLICATES OF THE 3 ITEMS PURCHASED ON THE PROMOTION BUT AT FULL PRICE! I haven't even had a chance to try the products yet, so absolutely don't want to pay $45 for something I'm not even sure I will ever use.
I called to inquire how eSalon would take care of this problem and encountered the rudest customer service rep ever. She didn't seem to know how to do her job to begin with - she let me try to explain the problem without even asking for my name, order number, etc.. Then when she realized she didn't have any idea what I was talking about, she got my info and we started over. She looked at my account and promptly announced that I had ordered the items twice. Once on promotion and once to be shipped with my hair color. Um, no. Why would I do that? She proceeded to speak to me condescendingly as if I were of VERY limited intelligence. She ended up telling me to send the product back which would be fine, except I did not expect to pay to ship something back I didn't order to begin with. I asked for a postage paid return label. Her response, after a sigh, was to explain to me as if speaking to a toddler that I should just take it back to the post office. When I pointed out that the post office would not ship something for free just because I asked them to, she gave another long-suffering sigh and told me to write "Return to Sender" on it. She then elaborated as if I wasn't quite smart enough to grasp the concept. NEVER AGAIN.
While we're happy to hear you love the color and it did what we said it would do, we’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a promotional offer) and the Hair Color Plan with hair care products at the same time. We’ve left a message and welcome the opportunity to speak with you further to better assist you.
POSTED BY:
Beth F.
December 19, 2016
Worse than box dye
POSTED BY:
Beth F.
December 19, 2016
Followed the directions as listed. My hair looks NOTHING like the color I selected. It's super dark and uneven. I have a lot of breakage. Very unhappy with this purchase. Will never buy again.
Beth -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Sabras
December 19, 2016
Not what was expected
POSTED BY:
Sabras
December 19, 2016
The color made my hair darker than its original color. I ordered a copper burgundy and there was no copper or burgundy in my hair when it was all done. My hair is a dark brown almost black. My grays did get covered however. Its very disappointing.
Sabras - We're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Sharon
December 18, 2016
Too complicated
POSTED BY:
Sharon
December 18, 2016
I am sorry I do not believe this product to be for me.
The difference in part 1 and 2 being too hard to handle.
The shampoo smelled great.
Sharon - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Anne W.
December 18, 2016
custom hair colour
POSTED BY:
Anne W.
December 18, 2016
I had such high hopes for this hair colouring Sorry to say I was dissapionted the change in my hair was non exsistent it covered my grey hair slightly but not to make me try it again
Anne -
We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Christine B.
December 18, 2016
Not happy
POSTED BY:
Christine B.
December 18, 2016
No grey coverage, still very flat looking. VERY disappointed
Christine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kelly S.
December 18, 2016
Too Dark
POSTED BY:
Kelly S.
December 18, 2016
This "light" blonde was waaay too dark. I followed the directions precisely and my hair came out darker than it was before. It even darkened my blonde highlights! The only silver lining...ironically, I was worried it would be too light, so at least I can go to my hairdresser to add some light back in. This was my attempt to do something more affordable, but it did not come out right. I will say this...it looks natural...just too plain and mousy for me.
Kelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tracy M.
December 18, 2016
Like it but need a second try to make sure
POSTED BY:
Tracy M.
December 18, 2016
The gray didn't cover as well as I would have liked but I don't know if it's because of the color or because I didn't apply enough color to the roots. Need to try again before I decide for sure.
Tracy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Tonja S.
December 18, 2016
Not what I expected
POSTED BY:
Tonja S.
December 18, 2016
This worked great on my girlfriend, but after two attempts I'm still brass not blonde
Tonja - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jackie G.
December 17, 2016
Hair color
POSTED BY:
Jackie G.
December 17, 2016
If I could give a review without any stars, I would. This color is too dark, and it can't be changed according to your professionals. It did not cover the grey this time as much as it did at first. I really do not want to try any further. Thank you, and please take me off your list. No more emails or advertisements. I'm not happy with this product!
Jackie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Megan K.
December 17, 2016
Worse than when I started
POSTED BY:
Megan K.
December 17, 2016
I was so excited to try salon quality products at home but my color is redder than before I colored it. My stylist created light ash brown for me. I would have thought that would work but I am disappointed.
Megan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jackie S.
December 17, 2016
Not what I expected
POSTED BY:
Jackie S.
December 17, 2016
I was not pleased with my last color. I had hot pink patches. Mainly on the ends where my hair was lighter. I didn't like this color. Usually I had been satisfied with this color system. The roots were OK, but overall disappointed.
Jackie- Thank you for sharing your feedback with us. We sincerely apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding this matter and want to make sure we get your color just right. Again, we are sorry that your color did not provide the results you were looking for.
POSTED BY:
Paula M.
December 16, 2016
Disappointed 😞
POSTED BY:
Paula M.
December 16, 2016
My Hair color was great the day of and day after coloring.Exactly what I wanted. I recieved so many great compliments on my color. After the first washing half the color came out, my hair color looked faded and dull. I used color safe shampoo and waited 2 days before washing. I'm very disappointed that the color did not last longer. Don't think I'll be ordering again.
Paula -
We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Michelle K.
December 16, 2016
Grays
POSTED BY:
Michelle K.
December 16, 2016
Color okay. But doesn't cover my gray for but a few days.
Michelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Stacey B.
December 15, 2016
Not the right color
POSTED BY:
Stacey B.
December 15, 2016
I sent in a request to lighten the color. They still sent darkest brown after I repeatedly requested dark drown, not darkest!
Stacey - We apologize that your color turned out differently than you expected. It looks like your colorist has reviewed your comments and is waiting on a response on how you would like to proceed with your next order. We look forward to hearing from you soon!
POSTED BY:
Linnette W.
December 14, 2016
Not the same as I've been getting previously.
POSTED BY:
Linnette W.
December 14, 2016
This order turned my roots brassy and didn't match the rest of my hair. I haven't changed it and have been happy with the results on previous orders but this one either wasn't meant for me or I got a batch that was bad. There were some areas that didn't take the colour at all. The gray went a bit whiter which I don't mind but everything else was reddish and not at all the colour I've received in my other orders. I've also turned off the automatic delivery several times and I still keep getting auto delivery.
Linnette -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Adrian-Lee S.
December 14, 2016
TOO DARK
POSTED BY:
Adrian-Lee S.
December 14, 2016
I wanted a reddish blond. This is too dark and I have a second package of the same color.
Adrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Melissa Z.
December 14, 2016
Color did not stay
POSTED BY:
Melissa Z.
December 14, 2016
I found the color did not stay. It washed right out especially where my gray is and faded terribly.
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather C.
December 14, 2016
Didn't cover, stained skin
POSTED BY:
Heather C.
December 14, 2016
I can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all.
Heather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jeanie W.
December 14, 2016
Color Needs Adjustment
POSTED BY:
Jeanie W.
December 14, 2016
The darkness is good but still too much red tone and not enough lasting gray coverage
Jeanie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lorna O.
December 13, 2016
Worse yet
POSTED BY:
Lorna O.
December 13, 2016
Still lifeless color cancelled they are still sending and ROBBING ME
Lorna -
We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
hairlovers
December 13, 2016
It didn't changed my hair at all..
POSTED BY:
hairlovers
December 13, 2016
first i was afraid of getting to light, but i tested it, and it looked the same as before.... I don't know if i did something wrong with giving my information, but it didn't worked.... i'm said
Hairlovers - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sara S.
December 13, 2016
First time I've used it
POSTED BY:
Sara S.
December 13, 2016
Not what I expected, much darker & more red than copper.
Easy to use though & hair feels & looks in great condition.
Sara -
We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
amanda B.
December 13, 2016
Pretty color...but
POSTED BY:
amanda B.
December 13, 2016
I love the color my hair turned out, however, the actual dye was almost impossible to get completely out of my hair. I thought I just wasn't thorough enough the first time, so I reluctantly tried the dye again the next month, and same issue. I wanted to love this, but I won't use it again.
Amanda -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Theresa D.
December 13, 2016
Spotty coverage for gray hair?
POSTED BY:
Theresa D.
December 13, 2016
I've been coloring my gray hair myself for more than 20 years. This was my third hair color shipment from eSalon. I was very pleased with my first two shipments. However, this last one did not last on my gray hair. I did complain to customer service, only to be told to start at my grayest areas first and that my next shipment's color time would be longer. Funny, how I didn't need to do anything different with my first two hair color treatments. No apologies offered. Of course, it must be MY fault, and not the product.
Theresa -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jessica G.
December 13, 2016
Too dark for me
POSTED BY:
Jessica G.
December 13, 2016
I like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it
Jessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Jan W.
December 13, 2016
Cover Gray
POSTED BY:
Jan W.
December 13, 2016
This batch did not cover gray well - seemed different from orders before. I am not happy with the coverage.
Jan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Debby S.
December 13, 2016
It's not Red!
POSTED BY:
Debby S.
December 13, 2016
It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors?
Debby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Violeta Q.
December 13, 2016
not right color
POSTED BY:
Violeta Q.
December 13, 2016
It wasn't the color that I asked, I wanted brown and now is black, I like that my hair is healthy but not the right color
Violeta - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Tonya C.
December 12, 2016
My hair feels awful now
POSTED BY:
Tonya C.
December 12, 2016
I loved the box and the directions and everything made out to me. The colorist was very helpful in helping with my color and did a great job on the color. The color is great and I love it. My hair though feels awful! It is greasy and frizzy and just feels coarse when it is usually soft and silky. I won't be using again no matter how much the color is pretty.
34 of 34 people found this review helpful. Did you?
Tonya - We’re sorry that you were unsatisfied with the texture of your hair after using your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Doreen R.
December 12, 2016
Awful stuff
POSTED BY:
Doreen R.
December 12, 2016
Made my hair dry & course. NOT FOR ME!!!
12 of 13 people found this review helpful. Did you?
Doreen - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rachel F.
December 12, 2016
Bad batch
POSTED BY:
Rachel F.
December 12, 2016
The last batch I received was a bad batch it lasted for about a week and then all the gray came back
Rachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Sally L.
December 12, 2016
The length of time the colour lasts
POSTED BY:
Sally L.
December 12, 2016
I have used your products for a fair length of time now. In previous orders I have ordered a dark brown, and have been more than happy with the product. I have recently changed to a red. This colour doesn't seem to last as long ..or be as steadfast. Is this normal ?
Sally - We’re sorry that your red hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Janet
December 12, 2016
Gets the job done
POSTED BY:
Janet
December 12, 2016
The product had too much ammonia. My scalp was uncomfortable for a couple of days afterwards. The color was not bad and it did the job of coloring the grays. I would ask the stylist to lesson the ammonia next time.
Janet - We’re truly sorry to hear that you experienced discomfort on your scalp that could have been caused by the ammonia in our hair color. We've reached out to you via email to discuss your personal formula and possible solutions to this situation.
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