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I really wanted to ADD color to cover gray and match my roots, but the particular color used this time (my darkest for all-over color in past) lightened the non-grays. Will have to go darker if I try just roots again.
Debbie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
mhairi S.
January 30, 2017
Initial Colour good, didnt last
POSTED BY:
mhairi S.
January 30, 2017
the initial colour was really good, however just after a week after colouring and colour has completely disappeared and faded back to normal colour. not worth the money
Mhairi - We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a credit to your account for a complimentary reformulated hair color with increased coverage. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Daralyn P.
January 30, 2017
This color turned out dull and was much darker than I anticipated.
POSTED BY:
Daralyn P.
January 30, 2017
The color did not appear vibrant nor near the requested color referring to the photo and description I submitted.
Daralyn - We’re sorry that your results were not as light and vibrant as you anticipated. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
wendy S.
January 30, 2017
Didnt see any notice in my hair color change.
POSTED BY:
wendy S.
January 30, 2017
The directions sent didnt make to much sense to me but I followed them anyway. The directions told me to only die my roots not the rest of my hair. Which my natural color roots where not even 1/4" showing. Then add the rest of the color remaining the bottle to the rest of my hair in the shower for one minute. Which when I did this step I was suppose to get a rich foam lather? This did not happen. The only color change was to the very top of my head at my roots. The rest of my underlying roots did not change at all. Nor did the rest of my hair. My hair looked exactly the same has I started. My husband even asked "thought you where coloring your hair" Would not recommend this product. I'll just go the the hair colorist.
Wendy - We’re sorry that you were unhappy with your color experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
POSTED BY:
Donna D.
January 30, 2017
New customer
POSTED BY:
Donna D.
January 30, 2017
I was a little hesitant to purchase the product due to the cost but I thought I would try it anyway hoping that it would provide the long term effects that I wanted.
I used the product on January 18, 2017. It is now 12 days later and my grays are already coming through around my hairline and in my part. The products that I used from the drugstore usually lasted at least 3 weeks before starting to show through. I am a bit disappointed with the product and not sure I will continue to use this.
Donna- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rachel E.
January 30, 2017
Not satisfied
POSTED BY:
Rachel E.
January 30, 2017
I saw the ad in facebook and it said it will come with the comb applicator which was not included. Followed instructions,15 minutes on roots and 10 minutes on ends. The gray hair on my temples was still gray,top part of my hair was still medium brown and the ends were the only one that got darker. I dont want to receive more shipments after this purchase
Rachel- We’re sorry to hear that your hair color faded faster than you expected and did not include an application brush. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results with an complimentary application brush. We see that we have already credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
cindy K.
January 30, 2017
Color
POSTED BY:
cindy K.
January 30, 2017
Didn't color the gray around my face. Followed directions but color didn't take any better than other brands. Shade of color was ok.
Good shine
Cindy- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Diana M.
January 30, 2017
could be better
POSTED BY:
Diana M.
January 30, 2017
I find that this color, while it does cover my stubborn grays, changes the grays to a reddish tone and leaves my hair very dry and unmanageable. Salon hair color leaves my hair shiny and manageable.
Color was nice and even as a demi-permanent did a good job covering grey. Unfortunately found it to be extremely drying. I've never experienced such drying with the professional colors I've received. Will not purchase again, nor would I recommend.
Shawn - We apologize that your eSalon experience has been unsatisfactory. Since the results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
carly G.
January 29, 2017
Great customer service. Arrived on time.
POSTED BY:
carly G.
January 29, 2017
Color is close to what I am looking for but it is rather flat and one dimensional. The OTC color I was buying and using up until now gives me multi faceted tones and what looks like natural highlights.
Carly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melanie A.
January 29, 2017
Will never buy this again
POSTED BY:
Melanie A.
January 29, 2017
I am in my late thirties and have been coloring my hair for many years I have never had a color leave my hair feeling so rough and Like Straw than I did with this product. I had to wash my hair and condition it 3 more times with salon shampoo and conditioner after using their shampoo and conditioner and it still does not feel nice. The color is blotchy. My hair is not shiny and feeling smooth and silky lIke it usually feels after I have colored it. will not recommend will not be buying in. I did like the stain blocker though
Melanie - We are truly sorry to learn your results felt dry and did not look seamless. We see that you have already reached out to us and we advised you on a very crucial process in your Personalized Instructions prior to rinsing and after timing that you may have missed. We'd love to make it up to you and deliver excellent results, so we've added a free order credit to your account, per our Satisfaction Guarantee.
POSTED BY:
Keely T.
January 29, 2017
Gummy residue
POSTED BY:
Keely T.
January 29, 2017
I've heard great things about esalon, but it didn't work with my hair. It left this gummy waxy texture that is impossible to get out. I've washed three times now yet it is still in there from the scalp down and I keep pulling it out. I have fine hair and maybe it is too much product?
Keely - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Brenda H.
January 28, 2017
Not great
POSTED BY:
Brenda H.
January 28, 2017
I was disappointed that the color wasn't what I wanted, and now after 1 week my greys are already showing through. I am very disappointed and will never buy again.
Brenda - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura G.
January 28, 2017
Wasn't crazy about it
POSTED BY:
Laura G.
January 28, 2017
Colour looks a bit pinky tinged. I followed the instructions to the letter. Not happy with the outcome especially at a total cost of £21.95. I could of got a colour from the chemist for a fiver that came out nicer.
Laura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jackie H.
January 28, 2017
Lovely colour but....
POSTED BY:
Jackie H.
January 28, 2017
Didn't blend away my grey hair. I have very minimal grey and thought the demi-permanent would do the trick....however the grey still shouted 'hello' loud and clear 😫. Otherwise the colour was lovely elsewhere.
Jackie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Iris - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Becca - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Faith H.
January 28, 2017
horrible
POSTED BY:
Faith H.
January 28, 2017
My hair felt horrible after using this hair colour I have never had my hair feel this bad after colouring it I have conditioned it 3 times and it still feels horrendous I am very unhappy with the results and won't be buying it again
Faith - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience
POSTED BY:
Samantha W.
January 28, 2017
Didn't really work..
POSTED BY:
Samantha W.
January 28, 2017
It's arrived on time which was great and I was super excited for it but it didn't really dye my hair red at all, it's not even tinted red. it just made it a darker, more solid brown. Kinda disappointed:/
Samantha - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Diane V.
January 27, 2017
First time was wonderful, first root touch-up not so much...
POSTED BY:
Diane V.
January 27, 2017
First time I used the root touch-up product. Loved the initial app, but this first touch-up is not "sticking" as well, and doesn't have a the same shine - flatter and duller in appearance. Disappointed, as initially I thought thIs was going to be a game changer!
Diane - While we're glad we impressed you, we apologize that you were not seeing as much coverage and shine. We would be happy to make a tailored adjustment for your hair's personal needs, so we've added a free order credit to your account per our Satisfaction Guarantee. We're committed to delivering game-changing, consistent results for you, and we look forward to delivering them.
POSTED BY:
Lee K.
January 27, 2017
Not a conditioning hair color
POSTED BY:
Lee K.
January 27, 2017
I do not like the fact that I washed my hair twice and applied the conditioner provided. It still stained my towel, and that was towel #2 that had hair color stains on. Additionally, it was very drying and I did not like the quality of my hair post color. I will not continue with the esalon program - though I love the idea - it is not the quality I want.
Lee - We apologize that you experienced dryness and color transfer. We see that this best way to prevent both of these issues is in your Personalized Instructions, after your timing but before your rinse the color out. We'd love to replace your towel and restore your hair, so we'll be reaching out to you shortly.
POSTED BY:
Faye G.
January 26, 2017
Flat colour and just as messy as any other home colour.
POSTED BY:
Faye G.
January 26, 2017
If you think there is anything special about this then you will be disappointed. The colour is flat - nothing like any of the images around the site. It's as messy to do as any home colour. It costs twice as much and they want you to keep buying so keep your details online so you can't just forget about it as it'll turn up and you'll have paid - so beware of that and cancel between orders so you don't get caught out. Don't waste your money - for twice as much you can go to a standard local hairdresser - for half as much you can buy a box from Boots or Superdrug - either option is preferable.
23 of 25 people found this review helpful. Did you?
Faye - We apologize for any confusion regarding your service and we're sorry your color was not as dimensional as you expected. We see that originally, you signed up for scheduled deliveries at a 20% off discount and requested a color change for your next order, though you have now turned off deliveries. Your colorist has reached out to you personally to explain your color adjustment options based on your feedback, and we look forward to working with you to deliver the perfect experience.
POSTED BY:
Sarah S.
January 26, 2017
nope
POSTED BY:
Sarah S.
January 26, 2017
Red hues wash out my skin tone, which is why I always go for darker and blue tones. I asked for violet, but got red violet.
Sarah - Thank you for your feedback. Unfortunately because natural brunettes' natural red pigment will show through if violet color is applied, we feel that you will find the results you are looking for at a salon. We have gone ahead and issued a refund for your color purchase, per our Satisfaction Guarantee, which we hope you accept with our apologies.
POSTED BY:
.
January 26, 2017
Allergic reaction.
POSTED BY:
.
January 26, 2017
I had a horrible allergic reaction to this hair color. This hasn't ever happened with other hair color. I did the test, no problems. Then, miserable for an entire week!!!
Jill - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Misty E.
January 26, 2017
love that it comes in the mail & is cheaper then going to a salon by far
POSTED BY:
Misty E.
January 26, 2017
I give 3 stars because I sent a note to my stylist here about what colors I love, dark deep reds & purple, & got a more copper orange tone. Yuck! The color also did not even match the pictures I submitted. Did she even look?? I will try again & hopefully be listened to.
Beyond that... the color stayed in quite well. Did not fade & definitely perment if you order the perment color.
Misty - We’re sorry to hear that you were unhappy with the results of your custom color and we would never wish you to feel that we had not reviewed your personal comments and pictures. It sounds like you need an adjustment in your formula, so we would love to send you a complimentary reformulated color designed to better suit your hair's needs. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the deep burgundy you're looking for.
POSTED BY:
Ann Marie
January 25, 2017
Didn't really deliver color as expected
POSTED BY:
Ann Marie
January 25, 2017
After my first attempt with this product I didn't get the desired results. I called and sent an email without any response as to how to fix the botched color. Disappointed after high hopes.
Ann - We apologize that we had not initially received your messages, but upon reviewing your account we see your colorist made personal contact with you. We then sent a reformulated complimentary hair color, which you now love! We're so pleased to hear we could deliver the results you were looking for.
POSTED BY:
Jit T.
January 25, 2017
Not good for fine hair.
POSTED BY:
Jit T.
January 25, 2017
The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important.
Jit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance.
POSTED BY:
Shannon A.
January 25, 2017
Not the same
POSTED BY:
Shannon A.
January 25, 2017
I normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair.
Shannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Patricia P.
January 24, 2017
It doesn't cover my white hair. The last color was not what I wanted.
POSTED BY:
Patricia P.
January 24, 2017
Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders.
10 of 11 people found this review helpful. Did you?
Patricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Vickie M.
January 24, 2017
covered well but total wrong colour
POSTED BY:
Vickie M.
January 24, 2017
I have been left with copper tinges in my hair and my natural hair is usually ash toned.
9 of 10 people found this review helpful. Did you?
Vickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cheryl H.
January 24, 2017
Last color
POSTED BY:
Cheryl H.
January 24, 2017
The color was darker than I like.
It needed more blonde. It looked like dull brown.
Cheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lydia G.
January 24, 2017
Being a licensed hairdresser I thought I would see what this was all about
POSTED BY:
Lydia G.
January 24, 2017
The first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average.
Lydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience.
POSTED BY:
michelle O.
January 24, 2017
Not as dark as I wanted
POSTED BY:
michelle O.
January 24, 2017
I Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker
Michelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda B.
January 23, 2017
Not Enough to do the job
POSTED BY:
Linda B.
January 23, 2017
very easy to follow instructions, but there was not enough of the bottle 2 colour for my hair thickness and length, so i now have very patchy colouring. there was also not shampoo or conditioner to finish the job
Linda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We will be reaching out to you shortly.
POSTED BY:
jo O.
January 23, 2017
Brown
POSTED BY:
jo O.
January 23, 2017
No matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist
Jo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa C.
January 23, 2017
Not great just ok and was runny!
POSTED BY:
Lisa C.
January 23, 2017
Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!!
Lisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
POSTED BY:
Jenni S.
January 23, 2017
Greasy hair
POSTED BY:
Jenni S.
January 23, 2017
The color result is great, but something has made my hair extremely greasy even after 5 shampoos. Is this caused by the gloss color for the ends and how can this be prevented?
Jenni - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy.This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Melanie M.
January 23, 2017
It didn't lighten my hair one bit!
POSTED BY:
Melanie M.
January 23, 2017
I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work!
Melanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us.
POSTED BY:
Angela O.
January 23, 2017
Not Satisfied
POSTED BY:
Angela O.
January 23, 2017
I like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off..
Angela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Terry - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Mary H.
January 22, 2017
custom hair colour
POSTED BY:
Mary H.
January 22, 2017
Did not colour any of my grey and left my hair more grey/ lilac.Will never buy again waste of money
Mary - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Gillian C.
January 22, 2017
Increasingly disappointed with it day by day
POSTED BY:
Gillian C.
January 22, 2017
At first, I thought my color looked good, though overall, it was darker than I wanted. I had strawberry blond with medium brown roots and asked to match the roots and go a bit more copper, but what I got was more of a dark reddish brown, not as bright as I wanted. In the warm overhead lighting of the house, it looked pretty good, so I filled out the survey saying I was satisfied. But then, I was outside in daylight and found myself in front of a mirror where I saw for the first time that my roots were still significantly darker than my hair. In that lighting, it was very noticeable. That really bummed me out. When I mixed the color with the developer I was dubious about how brown the roots color looked. I couldn't see how that color would get my roots light enough to match, and now I know my instincts were right. The more I look at my mismatched roots and ends and the darker color overall, the less I like it. And in daylight, without the warmth of incandescent lighting, the overall color is quite dark. I'm pretty disappointed.
Gillian - We see that you have reached out to us personally with this feedback and your colorist is currently consulting with you on your goals for a reformulated color. We truly apologize that you were disappointed and we look forward to designing a formula that will best suit your needs.
Cynthia - We're truly sorry to learn your hair has been feeling dry. We would love to help, so we'll be reaching out to you shortly.
POSTED BY:
Janet P.
January 22, 2017
Hair left feeling heavy and greasy looking
POSTED BY:
Janet P.
January 22, 2017
After only doing a couple of strand tests I was very disappointed the colour left my hair feeling. Really heavy and had a greasy feel to it which has taken 3 shampoos to get back to normal. I will not be using this product again.
Janet - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Cindy S.
January 22, 2017
Color not right
POSTED BY:
Cindy S.
January 22, 2017
Too much gold in color. I thought we had fixed this?
Cindy - We apologize that your most recent order had too much gold. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Amber K.
January 22, 2017
color not right
POSTED BY:
Amber K.
January 22, 2017
i asked for light cherry auburn but it had to much red in it making my hair brighter than before. red needs toned down.
Amber - We apologize that your most recent order came out too red. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Julie R.
January 21, 2017
Made my hair dry
POSTED BY:
Julie R.
January 21, 2017
This product smells wonderful but I noticed my hair felt very dry when trying to style it.
Juile - We're sorry to hear that you were disappointed by the results your Made For You hair color, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information.
POSTED BY:
Linda S.
January 21, 2017
wrong color
POSTED BY:
Linda S.
January 21, 2017
Color was not what I wanted. Instead of medium blonde my hair is now reddish!
Linda - We apologize that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Crystal C.
January 21, 2017
Not good
POSTED BY:
Crystal C.
January 21, 2017
Bought this, followed the directions to a T, I still have roots and grey all it did was slightly darken my highlights and made them a golden brown🤢. So not happy
Crystal - We're sorry to hear that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color, per our Satisfaction Guarantee. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Keri S.
January 20, 2017
Orange
POSTED BY:
Keri S.
January 20, 2017
My roots are orange unfortunately.not sure why the root developer was only a 15 when I stated that my natural color initially is a dark blonde and my shafts color was a light blonde. I'm pretty sure I needed a stronger developer. But I followed your directions and ended up with orange roots.
Keri - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and offered our professional advice. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Cheryl-Ann A.
January 20, 2017
It came fast
POSTED BY:
Cheryl-Ann A.
January 20, 2017
Came fast, the color did not last. I followed the directions and the color did not last very long will go back to doing what I did before! Tried to cancel my order entirely and it is very difficult there is not place to do so, thus is very frustrating.
Cheryl-Ann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Terri Z.
January 20, 2017
Not happy
POSTED BY:
Terri Z.
January 20, 2017
Not happy with the way the color turned out. I was wanting to cover some grays and stay close to my natural color, unfortunately that didn't happen. I will not be continuing with any future orders at this time.
Terri - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit you can retrieve at any time. Again we apologize, as we are committed to delivering the perfect results for you.
POSTED BY:
Christy M.
January 20, 2017
Nothing like what I asked for
POSTED BY:
Christy M.
January 20, 2017
Chose a blondish brown with a hint of red. My hair is now orange. No more mystery colors for me:(
Christy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Wendy S.
January 20, 2017
hair color
POSTED BY:
Wendy S.
January 20, 2017
the color was off, it was lighter than my roots. One bottle is not enough to cover my roots. I have a lot of hair.
Wendy - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Rebecca D.
January 20, 2017
Not as expected
POSTED BY:
Rebecca D.
January 20, 2017
I have been dying my hair for years and this is the first product that ever caused issues on my scalp. There was no smell which was important but it did not cover all my greys like I feel it should have. I used the shampoo and conditioner but my hair felt extremely dry after one day. Between the sores on my scalp and the dry hair I don't feel this product is for me.
Rebecca - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you've already reached out to us and received a refund and further helpful information. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Summer S.
January 20, 2017
Love the color but still see grey hair at roots!!
POSTED BY:
Summer S.
January 20, 2017
I love how soft and unprocessed my hair feels immediately following the use of your color. I really like the color too, it's a shame that I can still see grey hair shimmering through at my roots... I have better luck with the cheap box dye I buy at the store.... I tried...
Summer - We're sorry that your most recent color order did not cover the gray at your roots. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
joan B.
January 19, 2017
To dark
POSTED BY:
joan B.
January 19, 2017
I really wanted a lighter blond, this one was to dark
Joan - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Ginny B.
January 19, 2017
A little dark
POSTED BY:
Ginny B.
January 19, 2017
This latest color seemed darker. I am also having a problem with fading and losing shine throughout my hair within the first two weeks.
Ginny - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Dianna M.
January 19, 2017
Gloss purchased and used
POSTED BY:
Dianna M.
January 19, 2017
I'm uncertain if it was the gloss or if the formula changed somewhat but my hair ended up being a lot darker than the previous 2 times I used your product :-(
Dianna - We’re sorry that your results came out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Claudia P.
January 19, 2017
First time using
POSTED BY:
Claudia P.
January 19, 2017
I really love the color I have with this. However after a few washes, I've noticed my roots are losing color quickly. I only used the dye about 11 days ago and some grey is back. I also only wash my hair 2 times a week, so it's had 4 washes.
Claudia - While we're glad to hear you liked the color, we apologize you color faded so quickly. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melissa T.
January 18, 2017
TOO DARK
POSTED BY:
Melissa T.
January 18, 2017
Not for me - VERY unhappy and my hair is damaged and frizzy
Melissa - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have already reached out to us and we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Wendy F.
January 18, 2017
Gray hair
POSTED BY:
Wendy F.
January 18, 2017
It doesn't cover the gray very well. After one wash, it washes out around my temple and ears.
Wendy Sue - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
AAMM
January 17, 2017
Really wanted to love this site
POSTED BY:
AAMM
January 17, 2017
This site sounded amazing, until I colored my hair :( It came out NOTHING like I had ordered. I filled out the questionnaire, mentioned I had recently colored my hair (no roots yet), my order came with a bottle for roots I didn't have. I still followed instructions to the T (they are the professionals they should know, right?) and my hair came out darker than my natural hair (was supposed to be lighter)!! I sent in a request to my "stylist" mentioning how wrong they got it and NOTHING. Haven't heard a peep from anyone. This was 3 days ago. The best thing is I decided to splurge on the clips and brush set. Pretty sad. I have been disappointed before, thought this would be different. WRONG.
75 of 77 people found this review helpful. Did you?
AAMM - We apologize that your color turned out differently than you expected and for any misunderstanding. It seems you did not receive the personal response your colorist sent after reading your message. We adjusted your formulation and instructions for you and sent a free reformulated color shortly thereafter. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your tailored reformulation.
POSTED BY:
Holland U.
January 17, 2017
Too drying
POSTED BY:
Holland U.
January 17, 2017
It's just too drying and although you may say it needs to open the cuticle, after that it didn't really deposit the color (and I followed the instructions to a T)
23 of 23 people found this review helpful. Did you?
Holland - We're sorry to hear results felt dry and did not seem to deposit well. We'd like to bring your attention to massaging the leftover mixture into your hair all over until it feels creamy before you add water and rinse, as this is crucial to keeping your hair moist. We'd love to redesign your color to suit your coverage needs, so we'll be reaching out to you shortly to offer a complimentary reformulation, per our Satisfaction Guarantee.
POSTED BY:
Carrie C.
January 17, 2017
Didn't cover the grey
POSTED BY:
Carrie C.
January 17, 2017
I absolutely love the color BUT it didn't cover my grey hairs. My intention and hope with beginning to dye my hair again (after not having dyed it in 6 years) was to specifically hide the new grey areas. I love the color so much I just wish it had held onto the grey strands.
20 of 21 people found this review helpful. Did you?
Carrie - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kelley L.
January 17, 2017
very gummy
POSTED BY:
Kelley L.
January 17, 2017
Not ok. Very gummy took me 2 hours to wash out gummy, about 50$ in baircare products to fix my colors
25 of 27 people found this review helpful. Did you?
Kelley - We’re sorry that your hair felt stiff after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jacqueline L.
January 17, 2017
Unhappy customer
POSTED BY:
Jacqueline L.
January 17, 2017
I was all excited about using esalon to color my hair. My excitement turned into anger after using the color sent to me. It was the wrong color. I'm extremely disappointed. Unfortunately I wasn't aware they keep sending the color. So now I am throwing away money
Jacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you contacted us to let us know you were unaware of auto-delivery and received a refund accordingly. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Renee P.
January 17, 2017
Gray hair coverage
POSTED BY:
Renee P.
January 17, 2017
I don't how long your hair color is supposed to last but in my hair it lasts two weeks. I'm better off buying the cheap permanent hair color at Walmart at least it lasts.
Renee - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sue B.
January 17, 2017
Custom hair color
POSTED BY:
Sue B.
January 17, 2017
The color this time didn't seem to color as well as it did last time.
Sue - We’re sorry to hear that your hair color did not cover the same as last time. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results for your personal needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results.
POSTED BY:
Loren S.
January 17, 2017
Not what I expected
POSTED BY:
Loren S.
January 17, 2017
I ordered strawberry blonde, but the color did not so much strawberry as just medium blonde. It was so much like the color I already had that no one could tell that I had colored my hair at all. While the customer service has been excellent, and the actual color process was so much better than box color, I wish the color I received had been closer to what was stated.
Loren - We apologize that your blonde was not as warm as you expected. We see that you already contacted your colorist and we sent a free reformulated strawberry blonde color. We can't wait to hear your feedback on your custom adjustment!
POSTED BY:
Kristy D.
January 16, 2017
Hard to remove
POSTED BY:
Kristy D.
January 16, 2017
The color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product.
62 of 64 people found this review helpful. Did you?
Kristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful!
POSTED BY:
jennifer M.
January 16, 2017
Colour much too dark
POSTED BY:
jennifer M.
January 16, 2017
I was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed
9 of 10 people found this review helpful. Did you?
Jennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Corina R.
January 16, 2017
Not the color I asked for
POSTED BY:
Corina R.
January 16, 2017
I made request for a caramel color. I got a dark brown. Not happy with my color at all.
Corina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience.
Terrible product it is harsh, dried-out hair, and causes breakage. After using the product my hair was so damaged. Don't use this on your hair! I used this over a month ago and am now struggling with getting my hair back into healthy shape. It's try, lacks luster and shine and looks awful. I followed the directions exactly. In addition, it was missing product it says it comes with a conditioner, but that was never in there. My first shipment arrived and the color bottle was leaking all over my doorstep. It was a mess. I will say, that the customer service was wonderful! I immediately called them, and they immediately send out a replacement shipment. They were polite and very accommodating. My interaction with the customer service team was Top Notch. That is the only good thing I have to say about eSalon. The product itself is one that I would never recommend anyone try. My hair is a ruined mess and it is going to take me a long time to get it back to its once healthy, lustrous , shiny condition. Basically, all I can do is wait till the damaged hair grows out. 1 order does not provide enough product for long hair. My hair is a little longer than shoulder length and there was not enough product to adequately cover the amount of hair I had. I needed two orders in order to adequately cover the amount of hair I have. The product is liquid color as opposed to a cream color . It's basically just like what you would buy in the grocery store, only with more steps and with harsher chemicals. my case this was a double process. You administer 1 series of color and then another series of color. It's time consuming and forces you to process your hair with these awful chemicals twice. I'm not a beautician. I'm not in the beauty business. I don't have any connection with any hair color Product Company. I'm just a regular consumer who thought I'd give this innovative product a try. The idea and eSalon advertising sounded promising. I read many bad reviews and should have listened
Erica - Thank you for taking the time to share your feedback with us. We see that your colorist reached out to you personally about your experience to offer guidance on your application and we are set to send a free order to you once your hair is ready. We truly value you as a client and look forward to delivering the perfect experience for you.
POSTED BY:
Agnieszka C.
January 15, 2017
Really bad product
POSTED BY:
Agnieszka C.
January 15, 2017
I am really unhappy with the colour . Turn out too dark and did not cover my grays. Hair felt like as if cover md with silicon
Agnieszka - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Christine S.
January 15, 2017
Will never use this again
POSTED BY:
Christine S.
January 15, 2017
Feels like vaseline is in my hair and I can't get it out grossed out will never use this again....and that's after 2 washes and 2 rinses
Christine - We’re sorry that your hair felt greasy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Barbara H.
January 14, 2017
Hair color
POSTED BY:
Barbara H.
January 14, 2017
Just received my product today. Boy was I surprised when I saw the list of ingredients! I WON'T be using this product!!!! Do you want me to return it or should I just throw it away???? Please advise what to do with product. Thank you!
Barbara -We’re sorry that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Launa - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Linda J.
January 14, 2017
Turned my hair brassy/red-orange!!!!!
POSTED BY:
Linda J.
January 14, 2017
I asked for a lighter color and more gray coverage. The color I had previously wa LJ-06-15VOL. . It was never brassy... It was changed to LJ-07-20VOL. I hate the resulting color.. I'm cancelling my membership; I'll find a better color elsewhere. It's a shame, because my daughterr and I have been members for over 2 years now. DISAPPOINTING!. The 20 volume was too strong.
Linda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
eyleen T.
January 14, 2017
Total coverage
POSTED BY:
eyleen T.
January 14, 2017
The color doesn't color/cover the greys as it should even when left on for the recommended time. Also I've noticed the color fades a couple of weeks sooner than it should.
Eyleen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Eileen W.
January 14, 2017
Color
POSTED BY:
Eileen W.
January 14, 2017
Feel like each new batch that comes is different not same color and still having trouble with the gloves made for very small hands
Eileen - Thank you for your feedback. We would be happy to assist you with your experience personally and will be reaching out to you shortly. We look forward to assisting you!
POSTED BY:
Deborah W.
January 13, 2017
Hair color
POSTED BY:
Deborah W.
January 13, 2017
When I first put the color on it looks fine. It comes off on the towel after a few showers. I don't like the dull color after a few weeks. Leaves a stain on my head.
Deborah - Thank you for your feedback. We see that you shared your feedback with your colorist and we adjusted your color accordingly. Additionally, we recommend that you rinse out your conditioner with cold water to help prevent color transfer onto towels. We hope this information is helpful and look forward to your feedback on your new color!
POSTED BY:
Amber K.
January 13, 2017
Regret
POSTED BY:
Amber K.
January 13, 2017
I am sorry to say I will not be ordering esalon color anymore. I love the color except I should not have to color every 2-3 weeks. I can buy my box color and it dosnt wash out at all. I do have esalon color safe shampoo but your color still washes out. You can see it come out with the shampoo.
Amber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Eleyna B.
January 13, 2017
Not enough hair color to color entirety of my hair
POSTED BY:
Eleyna B.
January 13, 2017
I did not receive enough hair color to color all of my hair. I have extremely thick hair and I had the entire left side of my head without color. The color itself was what was I was looking for, but I just did not have enough to do my whole head. Definitely disappointing.
Eleyna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, your colorist has reviewed your comments and has made any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Skye B.
January 13, 2017
Turned my hair cherry chocolate
POSTED BY:
Skye B.
January 13, 2017
I just tried your product and was very excited for positive results. My color before dying my hair today was a caramel brown with blond high lights and medium brown roots. My goal as specified was to return my hair to it's natural color, a golden medium brown. The hair dye turned my hair a deep maroon brown with crimson highlights. It definitely does not look natural and it is excessively red. I am not satisfied with this product and would not recommend it.
Skye - We apologize that your color turned out differently than you expected. We see that you already reached out to us and we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions once you retrieve your credit. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
J B.
January 12, 2017
Sticky
POSTED BY:
J B.
January 12, 2017
My hair was left with a very sticky feel and it took forever to wash out. It felt like I dyed my hair with petroleum jelly and my tub looks like it too. The color is about 3 shades redder than I anticipated. Very disappointing.
16 of 17 people found this review helpful. Did you?
J B. - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Deb B.
January 12, 2017
Too dark, too expensive
POSTED BY:
Deb B.
January 12, 2017
The shade was too dark. it's much darker than I expected a "light" brown to be! I feel that I can get the same or better results using a store-bought box of coloring. Also too expensive. Please cancel future orders.
Deb - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We have suspended your account per your request; but we hope to continue helping you find hair perfection in the future!
POSTED BY:
Tammy M.
January 12, 2017
Too dark
POSTED BY:
Tammy M.
January 12, 2017
This color was too dark and the red didn't show up at all. It tuned out very dark and color was flat.
Tammy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kelly Z.
January 12, 2017
Confused!
POSTED BY:
Kelly Z.
January 12, 2017
My original order was for a deep red/violet... that was great! Then i received my 2nd and the color was completely different. When I called about the color I was told it was because of the gloss (Im not sure if thats the right term)
I want my COLOR, not gloss, to be a red/violet. Is that possible? IF not, I want my order canceled!
Kelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shayla G.
January 12, 2017
Color was fine.
POSTED BY:
Shayla G.
January 12, 2017
Color was fine, was almost what I had wanted out of it. However, the past three times I dyed my hair using esalon, it had left my hair feeling overly moisturized or really oily/greasy, no matter how much I scrubbed at it. It took four or five days for it to return to its normal texture and for me to be able to blow dry and style it to see how the color actually turned out.
Shayla - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Debra W.
January 11, 2017
Not a Red Head
POSTED BY:
Debra W.
January 11, 2017
Everyone I dealt with was polite and seemed to want to be accommodating, however, I feel that I was not truly listened to concerning my desired color. I stressed with detailed info and pictures that my experience with coloring my hair is undesired red tones. I was assured that a color could be designed for me that would eliminate this outcome. I had 4 tries of using this product and two adjustments, I provided detailed feedback and included pictures of my hair after using this product. All 4 times my hair color came out red. Sometimes the red was darker but still very red. I also was discouraged with the grey coverage. I started this process in August 2016 it is now January 2017. I have cancelled the order that was scheduled for February 2017. I wish I could rewind and never attempted to try this process.
25 of 26 people found this review helpful. Did you?
Debra - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, supplied complementary reformulations for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Megan H.
January 11, 2017
Color did not stick
POSTED BY:
Megan H.
January 11, 2017
I have not dyed my hair for 5 years, and was finally ready for a change. I was so excited to try this product, because I mean for $10 that's a great deal. Unfortunately for me, it was too good to be true. The color did not stick, I followed the instructions, down to the Pro Tip, of using the shampoo with hair dye mixed in to lock it in.
Megan - We’re sorry that you were disappointed with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color modification options and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Tonya - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Camille M.
January 11, 2017
Soft black/blue
POSTED BY:
Camille M.
January 11, 2017
Definitely not the blue/black I wanted...It was more of a rinse..sadly disappointed.
Camille - We’re sorry that you were unhappy with your color results. When coloring with dark hair, any tonal shades added will always be very subtle as a reflect only visible under light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joann O.
January 11, 2017
Worst hair color ever
POSTED BY:
Joann O.
January 11, 2017
I did everything your instructions said and this did not change or even color my hair . I wasted good money on a terrible product
Joann - We're sorry that your most recent color order did not provide the change you expected. Upon reviewing your profile, we see that you shared your feedback with us and we have credited your account with one complimentary hair color credit. Once you retrieve this credit, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mary C.
January 11, 2017
Wrong color
POSTED BY:
Mary C.
January 11, 2017
Supposed to be red. It's dark blonde, now I have too out and find something to cover it
Mary - We apologize that your color did not turn out as red as you expected. We see that you contacted your colorist and we sent you a free reformulation for a redder color, per our Satisfaction Guarantee. We look forward to hearing about your results!
POSTED BY:
Robin P.
January 11, 2017
Not the color I ordered to red
POSTED BY:
Robin P.
January 11, 2017
I love the product my hair is very shiny ad silky but it's not the color I ordered it's way to red.
Robin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kayla F.
January 10, 2017
Staining
POSTED BY:
Kayla F.
January 10, 2017
Do not like how hard it is to get hair color stains off my skin.
Kayla - Thank you for your feedback. We apologize for the experience you had with our product staining your skin. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Dianne B.
January 10, 2017
deeply invested nourishing hair mask and color
POSTED BY:
Dianne B.
January 10, 2017
hair mask was hard to work with, not enough instruction and the two color products did would not blend properly in the bottle - had to put them in a bowl to mix together and use brush to apply
Dianne - We’re sorry that you were disappointed by the results of your color application and our Deeply Invested. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
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