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Theresa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Claire V.
February 13, 2017
hair color
POSTED BY:
Claire V.
February 13, 2017
Hair color was brassy, white hair coverage came out like mousy gray. Color was un even, actually hair looked tiger coat. Was better after washing 2-3 Times.
I was a hairdresser so I know how to apply haircolor.
Claire - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Juliet S.
February 13, 2017
Did not cover gray
POSTED BY:
Juliet S.
February 13, 2017
I do not have tons of gray. Just enough that it becomes noticeable. Color received was very dark, almost black. Gray hair turned light brown. Disappointing. Result was the same as store bought ones. Unhappy with my purchase. Will not order again.
Juliet - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Amy D.
February 12, 2017
Wasn't the right color
POSTED BY:
Amy D.
February 12, 2017
The color did not come out how I wanted. I was looking for a more auburn color and what I got was a medium brown. The box came with 2 hair colors and I followed the instructions, but still not happy with the color. 1st time this has happened. Have been very pleased with the color until this one.
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan S.
February 12, 2017
Very Pleasant Customer Service
POSTED BY:
Susan S.
February 12, 2017
I have to give two stars for the wonderful customer service. Each individual I interacted with was a pleasure to speak with, receptive & followed through with whatever they said they would do promptly.
However, my color change was from blonde highlights to my root base, with a hint of mahogany red.
It was explained that the transition may take more than one service. This is because I needed a colorfill. The color was off though & quite red. I love red, but this was orangey red the more I looked at it. Also, my roots were dark brown.
They sent me out a second color which would make my roots & ends the same color. I did a strand test & sadly there was no result.
I sent pictures again showing the strand test result, or lack thereof. They did offer to make a new color mixture. At that point I did not want to stress my hair out anymore than it was.
It seems my hair just does not take to this dye.
The personnel are wonderful & the packaging is adorable with explicit directions. If you don't need a major change like I did you would probably love esalon.
Susan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jennifer G.
February 12, 2017
Make the decision for me, despite me voicing my opinion
POSTED BY:
Jennifer G.
February 12, 2017
I'll start by saying that the dye is very good quality, easy to use and rinse off my skin, and left hair soft after application. My complaint is that I felt my opinion on what I wanted to do with my hair was ignored in ordering this. I asked for an overall hair color, I had gotten my hair dyed at the salon, and they made my hair more of a red than a copper, and I wanted to re-dye my whole head the more copper color I selected. When my color was sent out however, I was told they only made me a dye to re-color my roots, and received a complimentary ends touch up with my first purchase, all of which only kept my hair the same color it was before based on my pictures. I still used the dye, and like I said, it's a quality dye, and the personalized instructions are great too. I just wish they hadn't overlooked what I wanted as much. Their professional opinion is very appreciated, but maybe some conversation before changing things completely and sending it in the future would be appreciated.
Jennifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Barbara F.
February 12, 2017
Not for me
POSTED BY:
Barbara F.
February 12, 2017
The color I received made my hair more of a red in color and was not pleased with it. It was suppose to be a golden blonde. I would like to cancel my account. Thanks
Barbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Elaine F.
February 11, 2017
Awful colour and after texture
POSTED BY:
Elaine F.
February 11, 2017
I'm very disappointed with the Colour. I was bright red. I'm now dark black/red. There is a greasy coating to my hair and it feels like I need to immediately wash it after only just washing my hair. I won't be continuing my subscription. I will be requesting a refund. Not happy.
Elaine - We’re sorry that your hair was too red and felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Theresa T.
February 11, 2017
Great colour, didn't cover grey
POSTED BY:
Theresa T.
February 11, 2017
Great colour but didn't cover all my grey, it didn't last as long as other brands either, left my hair feeling horrible.
Theresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Roberta M.
February 11, 2017
Not satisfied with product
POSTED BY:
Roberta M.
February 11, 2017
The very strong smell when I first opened and mixed the product was overwhelming. I cannot use this product anymore.
Roberta- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Norma- We can confirm that Auto-Delivery has been canceled for your account, so you'll no longer receive automatic deliveries through this service. We hope you consider using our service again in the future.
POSTED BY:
Jeannie R.
February 11, 2017
Wrong Color
POSTED BY:
Jeannie R.
February 11, 2017
It had more red in it than I wanted. I wanted blond.
Jeannie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Mary D.
February 11, 2017
color treatment
POSTED BY:
Mary D.
February 11, 2017
does not give grey hair any coverage does not 'take'
Mary - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Nancy K.
February 11, 2017
Color good. Hair seems dry.
POSTED BY:
Nancy K.
February 11, 2017
I thought the color turned out very well but when I went to wash it out my hair was very brittle and dry -- I've never experienced that with any home color before. It didn't soften up until I added the after-color conditioner and even then seems more dry than before. I've been thinking about trying again, but because of the dryness don't think I will.
Nancy - We’re sorry that you were unsatisfied with your custom color because it left your hair feeling brittle and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
kelley O.
February 11, 2017
Love the color but it doesn't last long
POSTED BY:
kelley O.
February 11, 2017
I love the color and how it leaves my hair so soft but doesn't last very long.
Kelley- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maggie M.
February 11, 2017
My hair color
POSTED BY:
Maggie M.
February 11, 2017
It is fine but still did not cover all my grays at the roots.I would have loved it a bit lighter color. I do understand that I made the color choice but I appreciate it. It made my hair feel very thin , if that makes any sense. Thanks so much
Maggie - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Inez - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Glory M.
February 10, 2017
Dull and kit supplies less.
POSTED BY:
Glory M.
February 10, 2017
Didnt have all the supplies with this kit, as previous ones.
Color seems a bit drab.
I am changing the color for next shipment. Hope that will help.
Glory - We are sorry to hear you were missing items in your kit! Please let us know if this happens in the future and we will be happy to send you a complementary replacement. We look forward to crafting your custom reformulation.
POSTED BY:
Tina M.
February 10, 2017
Made my hair to dry
POSTED BY:
Tina M.
February 10, 2017
And did not come out the colour i whated plus it was to dark. And the ladys got lovely shinely hair not dull like my. So I am disappointed with it not worth the money so can you cancel all my orders please
Tina- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Amber D.
February 10, 2017
Color not as expected
POSTED BY:
Amber D.
February 10, 2017
This is the first time I've disappointed in a color after a couple years of being a customer.
Amber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amy M.
February 10, 2017
Does not cover Grey well
POSTED BY:
Amy M.
February 10, 2017
Roots turn out lighter than the rest, just isn't good at coloring the grey.
Amy- We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
nathalie O.
February 10, 2017
not as good as before
POSTED BY:
nathalie O.
February 10, 2017
I don't know if the formulation changed, but the texture of my last hair color product seemed "drier" than it used to be, it didn't spread as easily in my hair. I like that it doesn't leak everywhere, but the consistency seemed different this time. I was also disappointed with the color itself. I specifically requested no red, and to neutralize the red, but my brown is definitely reddish. Normally, I really love Esalon, it's just this last order that disappointed me.
Nathalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Linda Z.
February 10, 2017
Not really pleased with hair color.
POSTED BY:
Linda Z.
February 10, 2017
The color fades really quickly. Not really happy with it.
Linda- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nicola E.
February 9, 2017
wanted to color the roots
POSTED BY:
Nicola E.
February 9, 2017
but the color was darker then my other hair so i colored all hair, which was possible as there was enough color and hydrogene peroxyd left. then - after 1 week my roots were grey again - well the coverage of my grey hair was sufficient on the first sight - but a week later it was washed away. application and supplies were very comfortable- but the color was slightly too dark and the roots still grey - so you get 3 stars
Nicola - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Helena A.
February 9, 2017
MY ends are not dark...
POSTED BY:
Helena A.
February 9, 2017
I wanted to give this a try... someone told me they loved it. I love my roots, however my ends are much lighter and i don't like it
Helena - We are sorry that your hair color turned out differently than you were expecting. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Vanesa B.
February 9, 2017
HORRIBLE
POSTED BY:
Vanesa B.
February 9, 2017
I rinsed my hair for over 20 min.. washed it 8 different times and the color would not come out of my hair. It was wax like and just disgusting. My hair feels so dry right now. I wont use this again
Vanesa - We’re sorry that your most recent hair color left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Nancy M.
February 9, 2017
Product was open
POSTED BY:
Nancy M.
February 9, 2017
I did not get the chance to do my hair until this past weekend - Feb. 5. When I broke the seal on the box, the stuff in the squeeze bottle had leaked out because the lid was not tight. I took pictures if you care to see them. There was still enough to use it though.
Nancy - We are sorry to hear that your order arrived damaged! We are currently processing a complimentary replacement order for you.
POSTED BY:
Deb V.
February 9, 2017
Horrible to work with
POSTED BY:
Deb V.
February 9, 2017
It took me 8 washes and 3 conditions with my own shampoo to get the icky sticky out of my hair. The shampoo that came with it acted like water. It never lathered before or after coloring.
Deb - We’re sorry that your most recent hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Carolyn B.
February 9, 2017
Un-happy hair(color)!
POSTED BY:
Carolyn B.
February 9, 2017
I'd written you over a month ago to tell you I was unhappy with the previous haircolir shipment, as the results wrre WAY too dark, as compared to previous. I had NOT changed anything prior to that! I received no response but Now, you sent me another " refill" AND charged my VISA yet again! (NOT in keeping with your "100%satisfaction" guarantee! ) I am unsure whether you made any changes or not? Also, I am afraid the color will, once again, be darker than my original! Please send return instructions.
Carolyn - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Melissa H.
February 9, 2017
Color is great, but damaged hair.
POSTED BY:
Melissa H.
February 9, 2017
I love the color and have used it three times now. I have used the same hair products for years, but noticed my hair has become tangled and difficult to brush since using the E salon product. When getting my hair cut it was pointed out that all of elasticity is gone from my hair from the color product. I now have to spend extra to repair the damage.
Melissa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Cris B.
February 9, 2017
Shortest coverage for grays...ever!
POSTED BY:
Cris B.
February 9, 2017
Okay, I've tried my custom color - it is a great match and a nice color, which is what makes it even more disappointing - three times now. I apply as prescribed to cover my grays - and I'm 99% sure this is not user error - been doing this for a lot of years now. Each time, by the second day - without washing, mind you - my grays are showing around the edges. I don't know what might cause this, but it is frustrating to go from perfect coverage one day to not so perfect the next. It goes downhill from there. If you need serious gray coverage that lasts, this is not the product for you.
Cris - We’re sorry that you were disappointed by the results of your color application, and that it did not provide you were the gray coverage you were expecting. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Melia M.
February 8, 2017
Are those greys
POSTED BY:
Melia M.
February 8, 2017
After applying the very strong smelling product my eyes burned and I still have greys :(
Melia - We’re sorry your recent order didn’t provide the coverage you expected. We would love to send you a free reformulated color for better gray coverage, per our Satisfaction Guarantee. We recommend applying this in a well-ventilated area to ensure you feel comfortable. We look forward to delivering results that will delight you!
POSTED BY:
Helena M.
February 8, 2017
Color
POSTED BY:
Helena M.
February 8, 2017
I like the Color, it is not what I expected, because I wanted a color that match my natural color. The only thing is that it doesn't color my grey hair very well.
Helena - We’re sorry your recent order didn’t provide the coverage and color you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your complimentary reformulation accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the results you’re looking for.
POSTED BY:
PATRICE T.
February 8, 2017
hair color
POSTED BY:
PATRICE T.
February 8, 2017
Hair color is not what I expected for the price. Plus I do not like the shampoo or conditioner that comes with it. Between the coloring and the shampoo and conditioner my hair feels like a heavy wool coat is on my head.
Patrice - We’re sorry that your hair felt heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura F.
February 8, 2017
SERIOUSLY!?!?!
POSTED BY:
Laura F.
February 8, 2017
I've been coloring my hair for AT LEAST 27 years, and have gotten better results with a box dye. What a disappoint!!! The grey still showing, blah coloring, and I asked for a dark golden blonde...Ended up with a light/medium brown... VERY DISAPPOINTING.... SO now off to spend more money to fix it...
Laura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Ione H.
February 8, 2017
Wrong Color
POSTED BY:
Ione H.
February 8, 2017
I expected a bit more red in the color. This is just brown.
Lone- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Brooke W.
February 7, 2017
Never again
POSTED BY:
Brooke W.
February 7, 2017
This made my hair feel dry, brittle, and over all gross. It took over 5 days for my hair to get back normal. Will not use your product again. And the chemical smell is not healthy for you.
Brooke - We're sorry to learn your results felt dry and waxy. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
POSTED BY:
Phyllis C.
February 7, 2017
Did not give good gray coverage.
POSTED BY:
Phyllis C.
February 7, 2017
The color was exactly what I wanted, but it did not cover the gray well.
Phyllis - We are glad to hear that the color was exactly what you wanted, but we apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We look forward to providing you with the color you love, plus the gray coverage you need!
POSTED BY:
Laura L.
February 7, 2017
Wrong color
POSTED BY:
Laura L.
February 7, 2017
I was hoping for purple. I received the same color as i previously had. A little disappointed with the color. But great products.
Laura - We're glad you feel our products are great, and we'd love to increase the Pearl tones in your color. We wish to inform you that our Pearl is very subtle and only appears as a reflect under light, and will be reaching out to you shortly with more details on your adjustment. Your next color order will be a complimentary reformulation, per our Satisfaction Guarantee, and we look forward to crafting it for you!
POSTED BY:
Elizabeth S.
February 7, 2017
Dull color
POSTED BY:
Elizabeth S.
February 7, 2017
I tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me.
Elizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Cindy C.
February 6, 2017
It covered the grey really well. Everything else looks about the same.
POSTED BY:
Cindy C.
February 6, 2017
I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy
Cindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you!
POSTED BY:
patricia H.
February 6, 2017
Not satisfied with this product
POSTED BY:
patricia H.
February 6, 2017
I want to cancel my subscription and do not want to receive anymore shipments
Patricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can.
POSTED BY:
Chantal K.
February 6, 2017
Brassiness
POSTED BY:
Chantal K.
February 6, 2017
I've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness.
Chantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results!
POSTED BY:
Angela B.
February 6, 2017
First colour application
POSTED BY:
Angela B.
February 6, 2017
The colour was ok, but I think it would be better slightly lighter.
Angela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Delia O.
February 6, 2017
Very good products
POSTED BY:
Delia O.
February 6, 2017
Very good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already
Delia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for.
POSTED BY:
Christine L.
February 6, 2017
Not what was expected😕
POSTED BY:
Christine L.
February 6, 2017
Color is very light and dull. Was hoping for more color. Not sure i will order again.
Christine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Susan R.
February 6, 2017
gray did not cover well at all
POSTED BY:
Susan R.
February 6, 2017
when I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length
Susan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
POSTED BY:
Ginny W.
February 6, 2017
Did not cover grays.
POSTED BY:
Ginny W.
February 6, 2017
I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again.
Ginny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
SHARON A.
February 6, 2017
faded immediately.
POSTED BY:
SHARON A.
February 6, 2017
This faded immediately. Second time in the last few months. Guess it's back to the drugstore.
Sharon - We're sorry that your most recent color faded faster than you expected. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Abby O.
February 6, 2017
Where is the color?!
POSTED BY:
Abby O.
February 6, 2017
I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color.
Abby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you.
POSTED BY:
Betty D.
February 6, 2017
The color was different than imagined.
POSTED BY:
Betty D.
February 6, 2017
It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again.
Betty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Courtney H.
February 5, 2017
Lovely color but didnt cover
POSTED BY:
Courtney H.
February 5, 2017
I requested my natural color only brighter and better and you did it!
Unfortunately the grays weren't affected at all.
Courtney - We’re sorry to hear that your hair color did not provide you with the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Crystal B.
February 5, 2017
Orange not Blonde
POSTED BY:
Crystal B.
February 5, 2017
My hair doesn't turn out blonde it turns out orange! Don't order from this company they never answer the phone so canceling your order is a nightmare!
Crystal - It is important that you be able to reach us, however our 8:00am-6:00pm office hours are on Pacific Time, so we recommend that if you call us outside of those hours you leave a voicemail or email us. We apologize that your hair came out orange and your results are very important to us. We see you already canceled redelivery and we will be reaching out to you to offer our assistance with your recent order.
POSTED BY:
Sue M.
February 5, 2017
Still gingery
POSTED BY:
Sue M.
February 5, 2017
My hair still ended up looking gingery. Cancelled my order.
Sue - We’re sorry that your color wound up too red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sandra M.
February 5, 2017
color died as fast as boxes you buy at the dept store
POSTED BY:
Sandra M.
February 5, 2017
I tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response.
Sandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Lorie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mirely Z.
February 5, 2017
Did not work
POSTED BY:
Mirely Z.
February 5, 2017
The color did not work on my hair. My hair still black
Mirely - We apologize that your color formulation came out differently than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Tiffany C.
February 5, 2017
Heavy wax residue- Disappointed
POSTED BY:
Tiffany C.
February 5, 2017
I was very excited to try out esalon as I have seen this advertised in multiple places and it is very affordable. I was very pleased with the specialized instructions and specialized label on my hair dye bottles. Although I was extremely disappointed with the hair dye. I got permanent hair dye and It would not wash out of my hair and left massive amounts of wax in my long hair. My hair wouldn't even dry completely and was very sticky and waxy. I always dye my hair and have never had this happened until now. I will not be buying again. I read another review on here that this has happened to another customer.
Tiffany - We're pleased to hear you enjoyed the benefit of our specialized service and we're sorry to learn you felt a waxy residue in your hair. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
POSTED BY:
Kathy B.
February 4, 2017
coverage of gray roots
POSTED BY:
Kathy B.
February 4, 2017
This is the first time I used eSalon hair color and I have to say I was less then pleased with the results. It definitely did not cover my gray roots completely.
Kathy - We apologize that your color did not provide proper gray coverage. We've added a free order credit to your account and we see that your colorist has already made the correct adjustments for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
robin E.
February 4, 2017
Not enough product to even begin in my hair.
POSTED BY:
robin E.
February 4, 2017
I've tried to leave a "note", but website will not accept and let me leave note for my colourist.
Robin - We apologize for any confusion. You are able to leave notes for future orders once your processing order has shipped, and if there is a current order processing you can contact us directly to change your order to ensure we receive your message in time. We see that you successfully contacted your colorist, who adjusted your order to send you the correct amount of product for your hair. We look forward to your feedback on your results!
POSTED BY:
Angie H.
February 4, 2017
My hair looks horrible...ugh!
POSTED BY:
Angie H.
February 4, 2017
When I opened the box I was really impressed. Everything was great till I started to dry and I could see the color. My roots are a washed out red and the rest of my hair didn't change at all. I was very upset. I followed the directions and had a friend that was a cosmetologist apply the color. I don't want to order again unless I can be explained to exactly what went wrong. Thank you. I would like a refund too.
Angie - We’re sorry that you were disappointed with your initial results. We have reviewed your account and see that your colorist has received your feedback and reached out to you to explain your results. We see you accepted our free reformulation offer over a refund, per our Satisfaction Guarantee, so we then processed a complimentary reformulation designed to better suit your needs. We truly value your experience as a client and hope to receive your feedback on your reformulation soon.
POSTED BY:
Diane V.
February 4, 2017
Poor poor company/ overall so unorganized and bad CS
POSTED BY:
Diane V.
February 4, 2017
This company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other.
hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!!
what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late.....,
Diane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards.
POSTED BY:
Cathie H.
February 4, 2017
Bad color
POSTED BY:
Cathie H.
February 4, 2017
My color was so dark. Even darker then my natural hair color
Cathie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Anastacia C.
February 4, 2017
Nothing!!!
POSTED BY:
Anastacia C.
February 4, 2017
I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option.
Anastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Mo A.
February 3, 2017
Hair color
POSTED BY:
Mo A.
February 3, 2017
I liked the colour but I wouldn't call it permanent as it washed out after 3 weeks, so no I'm not very impressed
Mo - While we are glad to hear you liked your color, we’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulation that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kelly J.
February 3, 2017
This time the product made my hair feel and look different.
POSTED BY:
Kelly J.
February 3, 2017
My hair felt very different and the I did not like the end result. I did a root touch up and the color variation is noticeable and seems to almost look like there is more of a green hue ot it. I wasn't happy with this product this month. Seemed to have better results in the past.
Kelly - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you personally to offer assistance. Again, we apologize that you were unhappy with your results and look forward to helping you.
POSTED BY:
Laurie S.
February 3, 2017
Did not cover grey roots correctly
POSTED BY:
Laurie S.
February 3, 2017
Followed the instructions explicitly. Left the color on roots around face and down part line the longest. The color in those areas turned brassy after 2 washings. Can tell they are lighter than rest of hair.
Also my hair did not stay soft and shiny after 4th washing... I get better shine and silky feeling for 6 weeks with L'Orielle premium color and it's half the price.
Laurie - We truly value your results and we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that you contacted us with your feedback and your colorist made the adjustments you needed and sent you a free reformulated color. We look forward to your feedback on your complimentary order!
POSTED BY:
Amy R.
February 3, 2017
Hair color
POSTED BY:
Amy R.
February 3, 2017
Don't like how the color is comi.g out and my roots are always lighter.
Amy - We’re sorry that your roots had been coming out lighter. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Your results are important to us, and we look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Joan J.
February 3, 2017
Strawberry blonde
POSTED BY:
Joan J.
February 3, 2017
I was looking to lighten my original hair colour and cover up a few grey hairs. I didn't expect my hair to look strawberry blonde bout dark blonde especially after getting a call from my colourist asking if I was looking to go strawberry blonde as my original choice in her opinion would turn it that colour 😩 So when l took her advice and went with dark blonde imagine my surprise when hey presto l get strawberry blonde 😂 This is also my first experience of dying my hair. I think l will be going back to my own colour hair once this grows out.
Joan- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Angella M.
February 3, 2017
A little more red than expected
POSTED BY:
Angella M.
February 3, 2017
I wanted a purple highlight, but it turned out red. They were going to adjust the color, which I like, but all of a sudden today I noticed the gray roots really showing through. I normally use Loreal Feria hair color & that color lasts longer than the eSalon color did.
Angella - We're glad to hear you enjoyed the benefit of our ability to adjust your color. We'd like to assure you we can adjust your color and instructions for better gray coverage in addition to making your tones appear less red. We've added a free order credit to your account, per our Satisfaction Guarantee, and look forward to crafting your new custom order!
POSTED BY:
Jacqui G.
February 3, 2017
Disappointed
POSTED BY:
Jacqui G.
February 3, 2017
I was excited to try this product after all the hype, although product arrived quicker than expected the result was very disappointing. It did make a slight colour difference to my roots but as for the rest of my hair made absolutely no difference to the colour at all. Would not use this product again.
Jacqui - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen L.
February 3, 2017
it was ok ,
POSTED BY:
Karen L.
February 3, 2017
not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say .
Karen - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments!
POSTED BY:
nancy K.
February 3, 2017
review haircolor
POSTED BY:
nancy K.
February 3, 2017
The product was very easy to use, but the color was wrong for me. Luckily, I had the semi-permanent one, so it washed out after a while.
Nancy - While we are glad you found your kit easy to use, we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit because you reached out to us. We look forward to crafting your reformulation!
POSTED BY:
MONICA D.
February 3, 2017
Was not impressed.
POSTED BY:
MONICA D.
February 3, 2017
The product did not color any better than some over the counter products I have purchased.
Monica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Heather G.
February 3, 2017
First time, very unsatisfactory
POSTED BY:
Heather G.
February 3, 2017
Unfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again.
Heather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results!
POSTED BY:
Marian V.
February 3, 2017
It changed
POSTED BY:
Marian V.
February 3, 2017
My color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day
Marian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies.
POSTED BY:
Kathy B.
February 3, 2017
Cancel
POSTED BY:
Kathy B.
February 3, 2017
Please cancel any future orders. I like the coliseum but not the coverage
Kathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with.
POSTED BY:
Jennifer S.
February 3, 2017
Not really good
POSTED BY:
Jennifer S.
February 3, 2017
Really didn't like the hair color it turned my hair more brown than red. Truly not happy
Jennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
BECKIE B.
February 2, 2017
color is awful...
POSTED BY:
BECKIE B.
February 2, 2017
This color is awful.. it will not color my hair instead of being blonde it turned gray.. I don't want your product anymore. I had rather use wal mart color.
Beckie - We truly value your experience as a client and we’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Danielle D.
February 2, 2017
Great color, but damaged my hair
POSTED BY:
Danielle D.
February 2, 2017
I used esalon for the first time last month and was pleasantly surprised by how easy it was. The color arrived at my door with thorough instructions and everything but the gloves! I had a friend help apply the color and loved it. I darkened my hair from a mousey brown to a deep brown with violet undertones, and the color looks great. However, while marked Demi-permanent, I believe it was permanent color. My hair is so damaged from this product, and when I went to my hair dresser to liven it up again, she said a Demi-permanent would have begun to fade already, while my color is still very pigmented. So bottom line: the colors esalon offers are well-mixed and promise quality, but perhaps not without the cost of damaged, dry, burnt hair.
Danielle - We're so pleased to hear you loved your color, but apologize that your hair felt dry. We can assure you we sent Demi-Permanent color, however the issue you describe seems to be stemming from a crucial step in your coloring process, after your timing and before you rinse. We would love to help you and will be reaching out to you shortly.
POSTED BY:
Kimberly F.
February 2, 2017
Not for Me
POSTED BY:
Kimberly F.
February 2, 2017
I can get the same color and condition from a box I buy at the drug store.
Kimberly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
jayne B.
February 2, 2017
COLOR DID NOT MATCH
POSTED BY:
jayne B.
February 2, 2017
MY HAIR COLOR DID NOT MATCH THE COLOR ON COMPUTER. My hair turned a really dark brown
Jayne- We’re sorry that your hair color came out differently than you were expecting. In reviewing your account, we see that your colorist has already adjusted you to a lighter color based on your feedback. We have added a non-expiring credit to your account. This will automatically apply to your next hair color shipment. We look forward to crafting you a custom reformulation that will provide your desired shade.
POSTED BY:
Stephanie S.
February 2, 2017
First use
POSTED BY:
Stephanie S.
February 2, 2017
This is my first time useing this product and Im not happy at all with the color. very displeased.
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Nora - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
katrena G.
February 2, 2017
Not even close
POSTED BY:
katrena G.
February 2, 2017
My hair color came out dark brown with some red highlights basically
Katrena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jahnna C.
February 2, 2017
Couldn't get all the color out
POSTED BY:
Jahnna C.
February 2, 2017
The actual color turned out great but I had to wash my hair 6 times to get all the gel color out. I followed the instructions exactly and it stayed in my hair and made it feel sticky. I will not be purchasing this esalon color again. Way too much work!!!
Jahnna - We’re sorry that your custom blended hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Tara H.
February 2, 2017
Quality going down hill
POSTED BY:
Tara H.
February 2, 2017
The first couple times I ordered things were great. The last two orders were terrible, color faded VERY QUICKLY. I specifically stated I did not want a brassy look and that is EXACTLY what I got. Its unfortunate because I really thought I found a product that worked great for me. But the quality of the product is not the same from the first couple orders. I will just have to keep looking.
Tara - We apologize that your results had been coming out differently though we had not changed the color. Hair is personal and can change over time. We'd love to make this up to you with an adjusted complimentary reformulation per our Satisfaction Guarantee, and will be reaching out to you shortly.
POSTED BY:
tamara W.
February 2, 2017
not my color
POSTED BY:
tamara W.
February 2, 2017
Way too much red/horrible red color. Not even close to what i expected or ordered. My color looks Fake
Tamara - We apologize that your hair color selection turned out redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
N H.
February 2, 2017
No stars!!
POSTED BY:
N H.
February 2, 2017
Worst experience ever!! Wrong color, not enough shampoo n cond. couldn't get it out of my hair. 4 different kinds shampoo and 2 washes per kind.
N - We’re sorry that you were disappointed by the results of your color application. We see that there is a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
coleen W.
February 2, 2017
Nice color. lots of compliments
POSTED BY:
coleen W.
February 2, 2017
I am having issue with extremely dry hair since using all these products.
Coleen - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly!
POSTED BY:
Tandolyn C.
February 2, 2017
Great if you want hair so waxy you can't brush it!
POSTED BY:
Tandolyn C.
February 2, 2017
I liked the color blend, however, my hair was disgusting for about 3 weeks after coloring. After washing my hair 9 times in 7 days (with clarifying shampoo) I had no color left. I loved the packaging and the instructions were easy to follow.
Tandolyn - While we are glad you otherwise had a good experience, we’re sorry that your results felt waxy and for any difficulty you experienced in removing residue. We see that you have reached out to us and we helped guide you through a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that per our Satisfaction Guarantee, we added a free order credit to your account. Your experience is important to us, and we look forward to delivering the perfect results for you.
POSTED BY:
Melissa R.
February 2, 2017
Doesn't cover my gray for long
POSTED BY:
Melissa R.
February 2, 2017
I colored my hair 2 days ago and the gray in front at my hairline & part is already gray again. I cannot justify spending my money for something that doesn't work for me. The first 2 applications did the same thing & now the 3rd. I am highly disappointed.
Melissa - We’re sorry your formula didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that has been better tailored for your hair. So we have credited your account for one complimentary hair color order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for!
POSTED BY:
Aley M.
February 1, 2017
Not good for long or graying hair.. Not Salon quality
POSTED BY:
Aley M.
February 1, 2017
The color seemed great at first but it didn't last long and seemed to wash out and dull in some areas and not others.. It also didn't cover all of my grays and the he ones it did were completely gray again from roots to tips with in 2 weeks of coloring each time.. Also never seemed to have enough color to completely cover my hair because of the length and thickness. I was told I would have 2 bottles per shipment and complete 100% guaranteed gray coverage. This product may be good for average length and non grayibg hair but it did not live up to the promises told to me or the hype... The only time I had multi deminsions and shine was when it was fading in several areas and I used BioSilk on it.. Also the shampoo that you offer isn't very good for extended use and for the size of the bottle not a great deal.. I found Nexxus of that's 4 times the amount for the same price or less and is so much better for my hair.. I will say that your customer setvice is 5 stars! When your company charged me and shipped a order to my old address I called and you guys immediately refunded me and promptly changed my address in your system. I had already changed it online but apparently it didn't save or get transferred to the shipping department but the lady I spoke to was more than friendly and helpful.. I've never had a nicer and smoother interact from CS from online sales... keep that up and maybe inprove your product some and you've got a goldmine!! Thanks
Aley - While we're pleased to hear you had a great experience with our customer service, we're sorry to hear that your formula did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results and excellent coverage for you individual needs. Again, we apologize you were unhappy with your results and hope to provide you with a tailored color that can provide better gray coverage.
POSTED BY:
Barbara F.
February 1, 2017
Re. Hair color
POSTED BY:
Barbara F.
February 1, 2017
I'm sorry but the last color was not good it looked very orange
Barbara- We’re sorry that you were unhappy with the results of this order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
STEPHANIE G.
February 1, 2017
WASTE OF $$$ An I feel like I was suckered
POSTED BY:
STEPHANIE G.
February 1, 2017
this was the most disgusting experience ever!!!1 the color stuck to my hair like glue and would absolutely not rinse out. I ended up have to use shampoo several times in order to be presentable. It looked like I had stuck my head in a vat of motor oil. gross... so I am sure that washing it lead to the color not staying but for about two weeks, if that... I am so upset that I wasted my money and that it was not made clear to me that when you order, you are enrolled in recurring shipments, so now not only did I waste one round now it is double my money wasted.... I would give less than one star for this product.... Can't cancel soon enough and absolutely do not recommend!
Stephanie - We are truly sorry that you were unhappy with your experience. We truly value you as a client and we would love to help with you both issues in addition to issuing a refund for you. We will be reaching out to you shortly.
POSTED BY:
Eszter V.
February 1, 2017
Not Sure
POSTED BY:
Eszter V.
February 1, 2017
Hi, I am not sure about the color. It's still not what I really had in mind. But given the options when I select the color, I don't know how to define it. It feels a little dull red.
What I'd like is a coppery reddish but not too light. Maybe Chestnut would be a good way to describe?
Eszter - Great suggestion! Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a copper, shiny color that will better suit your needs.
POSTED BY:
Alicia D.
January 31, 2017
NO change
POSTED BY:
Alicia D.
January 31, 2017
No change in color to what was already on my hair. It was a very messy process easier to have the salon do it next time.
Becky- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Annette- We’re sorry to hear that you were unhappy with the results of your custom color. One unique benefit of our service is that we can adjust your custom formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joy C.
January 31, 2017
Color was ok you just did not provide enough of the treatment.
POSTED BY:
Joy C.
January 31, 2017
You did not provide enough treatment to do my roots in order to get good coverage. I was not able to do my entire roots. You need to increase the amount of color treatment in order to do a through job
Joy - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Pam S.
January 31, 2017
It's OK
POSTED BY:
Pam S.
January 31, 2017
The color was just OK, but the color only lasted through 3 shampoos using a sulfate free shampoo. Will not get any more because I can use a store bought color that lasts alot longer.
Pam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
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