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First off there wasn't enough color to do my whole head it only covered half. Second I made note that my hair turns red with color so you have to watch the mix. Well it really turned red so apparently no one took that into consideration when making my color. So for the cost I believe I will just go back to a salon since I have to go have it highlighted anyway to cover some of the red. The one plus was that it did leave my hair real soft and didn't damage it any.
Sheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Alessandra M.
March 20, 2017
more time to cover the gray
POSTED BY:
Alessandra M.
March 20, 2017
I would like to cover the gray for more time. The product just work one month.
Alessandra- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
Esperanza- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Robin G.
March 20, 2017
Gummy Hair
POSTED BY:
Robin G.
March 20, 2017
This was my first time trying this. The color seems okay, but the gunky gummy feeling on my scalp is terrible. I've washed my hair twice since coloring and still gummy. I've cancelled future orders.
Robin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mistella C.
March 20, 2017
Wasn't fully satisfied
POSTED BY:
Mistella C.
March 20, 2017
The color for roots was different than ends. There was a noticible line. Will give one more chance tho. I did like that there was minimum fade and good grey coverage. Jus want it to be right color next time.
Mistella- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Norma G.
March 19, 2017
Not the right shade
POSTED BY:
Norma G.
March 19, 2017
I can tell that the products are high quality and it felt great on my hair but when I washed out the product the color was much darker than I had hoped. There was no dimension to it or even a hint of the 'mahogany' that the color stated - it might have been better called 'darkest black'. Some of my hair has been colored before but even in the roots it was much too dark. I waited the time shown on my instructions but maybe I should have waited half the time.
Norma - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Emma D.
March 19, 2017
Review
POSTED BY:
Emma D.
March 19, 2017
I loved the colour but started to fade by wash 2 the colour is now completely gone after just 2 weeks
Emma - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Daphanie T.
March 19, 2017
Grey coverage
POSTED BY:
Daphanie T.
March 19, 2017
We still can't get my color correct. The medium brown turns out too light due to grey coverage being insufficient. Very frustrating
Daphanie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel S.
March 18, 2017
Covered greys for less than two weeks
POSTED BY:
Rachel S.
March 18, 2017
Washed out with color safe shampoo. Matched my natural color really well but disappeared like semi permanent color.
Rachel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Racheal F.
March 18, 2017
DULL
POSTED BY:
Racheal F.
March 18, 2017
I hate my color it is dull and darker then what I was before coloring my hair. I was definitely not color matched correctly, I was suppose to get golden blonde and my hair turned out ASHY. I am so dissatisfied!!!
Racheal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Michelle X.
March 18, 2017
Disappointed
POSTED BY:
Michelle X.
March 18, 2017
I've been meaning to review my eSalon color for quite some time, I think I kept hoping it would improve. My first order was phenomenal, the color came out gorgeous. Unfortunately I was never able to replicate the color with the subsequent formulations.
The third shipment is when I started to notice a significant difference in the product, especially the overwhelming overpowering smell; I've never used a color with such a potent chemical odor. Although I used the color in an open space with the windows wide open, I became sick to my stomach followed immediately by an awful headache - this has never happened before. Adding insult to injury the color was very dull, nothing like the rich chocolate color I achieved with the first shipment.
A few weeks later I learned my 63 year old neighbor also used eSalon, during our conversation we realized we were sent the same "customized " color. My natural hair color is dark brown, her's is a much lighter color with shades of red - even when she colors her hair it's never close to a color as dark as my own. To say I was disappointed to learn my "custom color" was not in fact custom is an understatement; I feel as though to say so is false advertisement.
Finally, my fourth shipment was the last straw as it caused burns to my skin that left me with permanent discoloration on my face (I accidentally touched part of my face with my finger) I should have known that a product with such a powerful chemical smell would be damaging to my skin.
Needless to say I have discarded the remaining color I have and will no longer be utilizing eSalon products.
Michelle- Thank you for contacting us and sharing your feedback. We apologize that you were dissatisfied with your eSalon experience and found the smell of our color overwhelming. We would like to confirm that the ingredients in our color have not changed. We formulate your hair color based on your individual needs and some colors may fall in the within the same color range so they may have the same name but are a different formulation based on your formula ID.
In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
POSTED BY:
Allison H.
March 18, 2017
Color change not achieved
POSTED BY:
Allison H.
March 18, 2017
I reordered the same color as previous order, but included instruction to the colorist to make the color a little darker. Color result was actually lighter than previous application. I was very unhappy with the result of my "custom color" formula update.
Allison - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nannette I.
March 18, 2017
Store brand color
POSTED BY:
Nannette I.
March 18, 2017
This was a color that I could get at Any retail store. I was hoping for a prettier custom color that wasn't a just out of a box shade. This was very disappointing. The people are nice and packaging was nice but the color wasn't. I will just buy from the store.
Nannette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
KIRSTEN F.
March 17, 2017
Ruined my hair
POSTED BY:
KIRSTEN F.
March 17, 2017
I would give zero stars but that isn't an option. The color was dull and lifeless which I specifically called about and after using it my hair was so dry and damaged. I will never use this product again. Very disappointed in the entire experience
Kirsten - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Angelique K.
March 17, 2017
Not as good as it seemed.
POSTED BY:
Angelique K.
March 17, 2017
I loved the color the day that I did it. Every time I wash it, it fades back to almost my pre-color if I don't use the tinted love. I color was next to impossible to get out of hair when I went to wash it. Many of my greys have already lost the color and are showing through. Also the color I got was not solid. My hair has kind of an ombre effect when I was looking for all over color. I stated that I had a lot of grey hair and that it had been more than three months since my last color, so my new growth was close to 4 inches. I personally will not buy through esalon again.
Angelique - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Vonn
March 17, 2017
Great Quality
POSTED BY:
Vonn
March 17, 2017
The quality is there however we haven't quite got the coloring right it's too dark for me . I have natural reddish highlights in my hair therefore making it harder for this color to match.
Vonn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Laxmana - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Becky R.
March 17, 2017
Did not notice a difference at all
POSTED BY:
Becky R.
March 17, 2017
I did exactly what the directions said. Noticed no difference AT ALL.
Now I'm trying to cancel this and they make it near to impossible to do so.
Becky - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michelle F.
March 16, 2017
Too dark
POSTED BY:
Michelle F.
March 16, 2017
It is leaving my hair a darker brown than the red I was wanting. I know red is a difficult one to get right as there is a lot of "oranges" out there, but this is making my hair so dark that it is completely washing out my complexion leaving me pale faced!
Michelle- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tina F.
March 16, 2017
Be Color
POSTED BY:
Tina F.
March 16, 2017
The color I ordered was not what came.y hair is PINK.
Tina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
sheila W.
March 16, 2017
cover grey roots
POSTED BY:
sheila W.
March 16, 2017
I have an ombre style hair color... my natural color is medium brown with 40% grey at roots. I color just the roots and then color natural fades to golden color from previous highlights(2 yrs ago). The color sent was a great match but grey roots already showing after 1 week. disappointed...did not last as long as otc Clairol root touch up.
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pennie O.
March 15, 2017
Wrong color! Very Dull...no shine at all
POSTED BY:
Pennie O.
March 15, 2017
I want to give this a good review, but I can't. It's one star for being inexpensive, nice packaging, great instructions, but this was a waste of my time. My hair came out the exact same color...and it was alot of work for no change in color. My hair felt horrible afterward. I used the two bottles sent for the first time, (one for roots & one for the rest of my hair), gloves, conditioner, and followed the instructions to a tee. I sent a picture of my before hair, explained what I wanted. One of the Copper options for dark hair. I'm disappointed. I'm not really wanting to change the color, even though it's nice that eSalon will work with you. My hair just felt horrible afterward and wasn't shiny at all! I don't want to go through all that work for disappointment again.
Pennie- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Denise A.
March 15, 2017
Disappointed
POSTED BY:
Denise A.
March 15, 2017
Made my hair feel sticky and the stickiness would not wash out.
Denise- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Michele C.
March 15, 2017
Cancelled My Color
POSTED BY:
Michele C.
March 15, 2017
This is only my second time using esalon to color my hair and I am now cancelling my auto renewal because my skin really broke out after using the most recent batch they sent me.
I had itchy, red spots on some of the parts where it touched my skin - I did not let the color linger on my skin either.
Bummer.
Michele- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for your recent color and reached out to you with more details.
POSTED BY:
Suzanne M.
March 15, 2017
Not what it sold
POSTED BY:
Suzanne M.
March 15, 2017
This hair product was not at all what I wanted, or expected. It was not easy for one person to use. The color distribution was difficult because the product was much more runny than I'd anticipated. Even with the greatest of care, dye dripped onto the cape, and subsequently ran down until it reached the floor. The color did not look how I wanted when I finished. I would not recommend this to others, and I most certainly will not bye again.
Suzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Renata M.
March 15, 2017
Disappointing
POSTED BY:
Renata M.
March 15, 2017
My hair is naturally dark brown. I ordered a copper hair colour. I spoke to an esalon representative and sent a photo through as requested. The lady recommended opting for brown/copper to ensuere that the colour looks natural and is suitable for my current hair colour (i.e since the hair is dark there is no point hoping for a intense copper). Well... the colour has arrived... and now my hair is completely black! Not even a hue of copper or brown for that matter... I hate it, much prefereed the natural brown look i had before. Very disappointed.
The color matched perfectly, it really did . But after applying it, rinsing, using the enclosed shampoo and conditioner ( so many things in the box! 🙂), my hair was limp and lifeless. After a few days, I washed my hair again , hoping that it was, perhaps , the shampoo.... but my hair has remained completely flat and limp. Unfortunately, the color is already leaving the gray areas of my hair.
I was really hoping this would be the answer to spending 85.00 every few months to color my hair. I would use it in a pinch, but not on a regular basis . I'm so disappointed ☹️.
Cynthia - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Janie P.
March 14, 2017
Not for me at all
POSTED BY:
Janie P.
March 14, 2017
I've tried twice with this product. The first time the colour was brassy, so it was adjusted by e-salon. Tried again, very carefully, brushed it on, followed instructions to the letter. It looks patchy as though it's 'taken' in some areas and not others. As for the colour - it looks like cheap drugstore burgandy. See photo. I hate it.
Two days later
I've checked the colour I ordered as I changed it after the first application which was a bit brassy but a better colour. I asked for the brassiness to be toned down and the colour I ordered was a golden brown. So I'm even more surprised that the colour on my head is so dark and what my Mancunian friends call 'Bus-stop-Burgandy,' that cold almost purply shade that shouts: 'I used a box of cheap colourant!' And no I didn't leave it on too long and I applied it with great care.
Grrrr. I am now going to the hairdresser and will have to spend a fortune to fix this disaster. So upset. I will NEVER EVER use this again.
Janie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Gill H.
March 14, 2017
Very disappointing
POSTED BY:
Gill H.
March 14, 2017
Took ages to arrive and was not at all what I ordered or expected.thick uneven colour,far too dark in some places.horrible gloopy conditioner supplied,had to wash my hair twice to get rid of it. Even half price not worth the money.
Gill - We are sorry that your hair color turned out darker than you expected, and that you did not enjoy your eSalon experience. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Leah w
March 14, 2017
I was sent a color with the wrong undertone
POSTED BY:
Leah w
March 14, 2017
After turning my hair orange and giving me hot roots last month I carefully detailed in a series of emails how I wanted my hair to look the following month. I was sent exactly the undertone I asked not to receive and my color was horribly unflattering. I then called someone and spoke with them trying to resolve the issue but my hair is now damaged and I've been sent colors that are clearly not mixed for me over and over again and not to my specifications ( i.e. "I would like this medium golden brown slightly more golden" and then being sent light golden brown. )
Leah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Yadira
March 14, 2017
Rash
POSTED BY:
Yadira
March 14, 2017
the color caused me a rash in my scalp. Bumps that burn and itch. The color was nice and shiny but was not able to continue using it. Not good for me.
Yadira- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Beth S.
March 14, 2017
Didn't cover my gray
POSTED BY:
Beth S.
March 14, 2017
This is my 3rd order. None of the 3 orders have worked for my hair.
Beth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pamelia C.
March 14, 2017
last order - not GOOD?!?!?!?!
POSTED BY:
Pamelia C.
March 14, 2017
I am uploading a new picture. I am disappointed with it. My hair is all one color, no visible highlights. I did ask for a darker color, but i wanted to keep the highlights the same. Is there anything we can do? I look like I bought a box of color from walgreens, all one color! UCK!!! Help if you can...............
Pamelia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Linda W.
March 14, 2017
My colorist
POSTED BY:
Linda W.
March 14, 2017
My grey came back within two weeks the roots and edges
Linda - We're sorry that your most recent color order did not provide you with the gray coverage you were expecting. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jacqueline C.
March 14, 2017
Do not like
POSTED BY:
Jacqueline C.
March 14, 2017
Not the right colour at all very unhappy do not want a second delivered .
Jacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tammy M.
March 14, 2017
Not the color for me
POSTED BY:
Tammy M.
March 14, 2017
This color is great to match my overall hair color but I wanted to be lighter as more golden. This was truly not what I wanted when I made the request for my color.
Tammy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jeanna C.
March 14, 2017
Confused
POSTED BY:
Jeanna C.
March 14, 2017
The color came out way to dark.....it covered the roots and in most places it turned out even.....but way darker than the color should have turned out. It turned out way more dark brown than the copper color that was shown when ordering.
Jeanna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ruth G.
March 13, 2017
Outcome Was Far From What I Expected
POSTED BY:
Ruth G.
March 13, 2017
Positives: product was very easy to use and of a good usable consistency
Negative: the colour was far from what I wanted, it turned my lightest hair colour steel grey! It also left my hair feeling really dry despite using the conditioner provided. Disappointingly, its really not for me in any way.
Ruth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie C.
March 13, 2017
Didnt cover my grays
POSTED BY:
Julie C.
March 13, 2017
Hi - i just tried it yesterday and while it covered some of my grays, I'd say 75% are still visible. Did i do something wrong or is this not meant to cover gray hair?
Julie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Hayleigh B.
March 13, 2017
Didn't cover
POSTED BY:
Hayleigh B.
March 13, 2017
I ordered the lightest blonde and it didn't even look like I colored my hair at all. I have pastel colored highlights in my hair and the dye didn't cover them they are still the same color. After applying the dye to my hair and good thing I ordered extra shampoo and conditioner because I had to wash my hair 4 times to get all the dye out of my hair. I have very thick hair & I clicked the icon when I was asked what type of hair I have, so that "extra" bottle of shampoo and conditioner was gone after I washed the dye out of my hair. This was a waste of money that didn't even work!!! I won't be ordering anything from esalon again!!!!
Hayleigh - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Neli M.
March 13, 2017
Fade away
POSTED BY:
Neli M.
March 13, 2017
Fade away same as drugstore color.
I had a overall color before now tips differ from top of my hair.
Neli - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Takako S.
March 13, 2017
It was fine...
POSTED BY:
Takako S.
March 13, 2017
I like the product in general, no after smell, hair seems not dried out, color stay longer than my previous product. But I gave feedback that I wanted to make a lighter color but I got exactly same color for the next shipment, a little bit disappointed.
Takako- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Rebecca G.
March 11, 2017
Gray comes back within days.
POSTED BY:
Rebecca G.
March 11, 2017
I still end up with slightly colored gray hair. The gray returns in less than a week. I'm having to use more product for longer time and it burns. I would like to get a refund of at least the last 2 applications. Thank you
Sorry guys won't be using this product again. It's way too dark for me as an older woman, (inspite of specific instruction to avoid washing out my skin tones). Also it's just come out as a plain block colour, no subtleties and no better than my usual brand. I do like the fact that there are no red tones though. Really disappointed sorry
PH - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
susan B.
March 11, 2017
No better result than a shop bought dye
POSTED BY:
susan B.
March 11, 2017
Very expensive for no better results than a shop bought dye. Was unaware that I had signed up to have the product sent to me every 6 weeks - and only received an e-mail when the next one was shipped so too late to cancel.
Susan - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Susan S.
March 11, 2017
Disappointed!
POSTED BY:
Susan S.
March 11, 2017
I didn't realize it was auto delivery!!! I didn't like it...must have been in the fine print. No email to say it was coming. I want a refund!!!!
Susan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kate S.
March 11, 2017
Not impressed.
POSTED BY:
Kate S.
March 11, 2017
My first order was nice... but the color on ends faded in a week. So I gave this another try. Not impressed. It wouldn't let me redo my quiz.... only adjust the color. The colorist seemed to get what I was asking for. But the color what not what I wanted. The tone was close but not close enough. Plus the ends they say only leave on 5 minutes! The last time I did this the color faded in a week! Plus that's just not long enough. I'm not impressed. Color is ok... but I feel like I wasted my time. This is just not what I wanted. Not sure if I would give this a 3 time. It's nice they take the guess work out... just not sure if worth the money. I feel if your unsure of color... may be better to go to a real stylist. That way they can fix it if your not impressed
Kate - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kim S.
March 10, 2017
Roots still not covered
POSTED BY:
Kim S.
March 10, 2017
My roots still were darker than the rest of my hair
Kim- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Alexcys C.
March 10, 2017
Horrible
POSTED BY:
Alexcys C.
March 10, 2017
Your product ruined my hair !!!! I had to go to a salon so they can fix it 😡
Alexcys - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you reached out to us with your feedback and we have credited your account with one complimentary hair color credit. Your results are important to us, and we look forward to providing the right results for you, per our Satisfaction Guarantee.
POSTED BY:
Joshua G.
March 10, 2017
Color is too dark
POSTED BY:
Joshua G.
March 10, 2017
Color was too dark maybe I didn't describe my color well enough. Very fast shipment
Joshua- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Robin R.
March 9, 2017
Color was not what I expected.
POSTED BY:
Robin R.
March 9, 2017
The color did not cover gray and had to go to salon to fix. I also did not like the dry shampoo. Please cancel my account. Thanks!
Robin - We're sorry to hear that your color did not have proper gray coverage and that you were disappointed with our Without A Trace Dry Shampoo. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a better experience soon.
POSTED BY:
Bucur C.
March 9, 2017
Very Disapointed
POSTED BY:
Bucur C.
March 9, 2017
This order never reached to me. Please delete my account as I am payed but never received it!
Bucur - We're sorry to hear you didn't receive your order! It appears that we've already reached out to you regarding your missing hair color and resolved this issue. Thank you for your patience and understanding.
POSTED BY:
Jennifer D.
March 9, 2017
It was ok
POSTED BY:
Jennifer D.
March 9, 2017
A couple days after I did the color, I could see a line from , I am assuming, hair growth. Diappointed to have a line around the crown of my head. The other times have been fine.
Jennifer - We're sorry to hear your results did not come out as you expected. Hair does not grow so quickly that you should see that line only a few days after coloring, so we would love to help with a complimentary reformulated color. We will be reaching out to you shortly, per our Satisfaction Guarantee.
POSTED BY:
Kira P.
March 8, 2017
like color but ends still an issue
POSTED BY:
Kira P.
March 8, 2017
I've been disappointed that even thought this color is nice... my ends have yet again continued to fade back into a light reddish orange after this color that was a full color kit has faded. The reddish orange ends has become something that's hard to keep away ever since I started the red mahogany earlier last year. It just seems like my hair is only staying the solid color for half the time now and then the ends become an issue more than the roots.
Kira- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Katherine M.
March 8, 2017
My experience
POSTED BY:
Katherine M.
March 8, 2017
Tried this several times. Terrible experience. I could not get it to rinse out. I washed my hair 5 times and I still had a waxy product in my hair. I also had more hair loss than normal. Never again.
Katherine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Yolonda K.
March 8, 2017
Needed more time
POSTED BY:
Yolonda K.
March 8, 2017
The time frames were not good for my hair, it needed more time for grays.
Yolanda - We're sorry to hear your first order did not apply the gray coverage you were looking for. We see we've already sent you an adjusted color formulated for better gray coverage. We hope we helped you find your perfect match!
POSTED BY:
Maggie L.
March 7, 2017
Two different colors
POSTED BY:
Maggie L.
March 7, 2017
SO i've used eSalon a few different times. When I called after receiving the new color and having the two colors be VERY different I was told it was to help match my roots and my ends because they take color on very different. I followed the instructions and after it was finished and washed 2 times my roots and ends are VERY different colors. I'm not happy with these last shipment at all. I remember the last time I colored my hair it came in one bottle and I used it all over and it worked perfect. I paid A LOT more for this round and VERY unhappy with finished product.
Maggie - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Sherrie D.
March 7, 2017
Good Product not the right Color
POSTED BY:
Sherrie D.
March 7, 2017
My hair has significantly lightened since I began using Esalon.
It is almost all white and grey now. The color you sent is just too dark. Even after asking a couple of times to have it lighter, it is still too dark. Unfortunately I am
not able to use it and have to look elsewhere for the lighter blond that will
better blend with my natural color.
Sherrie- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
caryn A.
March 7, 2017
Terrible
POSTED BY:
caryn A.
March 7, 2017
Was terrible. Had to recolor as it washed out in 2 days. Kind of glad it did wash out tho bc it was red at the top black at the bottom
Caryn - We're so sorry to hear your experience with our color left you feeling unhappy. We see one of our licensed colorists has already reached out to you to work with you on creating a different color. We hope we are able to help you find hair color perfection!
POSTED BY:
Erin H.
March 7, 2017
faded too quick
POSTED BY:
Erin H.
March 7, 2017
It was great for a week, then it faded a lot. I use sulfate free shampoo and conditioner too. I
Erin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Vanessa J.
March 7, 2017
too dark
POSTED BY:
Vanessa J.
March 7, 2017
The color was too dark and left my hair dry and dull.
Vanessa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sheryl
March 6, 2017
Not as expected
POSTED BY:
Sheryl
March 6, 2017
Not as vibrant as I was expecting. I thought the colour was going to be noticeably more red/violet than it has actually turned out to be, so a bit disappointing! Still a nice overall colour though.
Sheryl- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
shawn B.
March 6, 2017
Not long lasting
POSTED BY:
shawn B.
March 6, 2017
I was not happy with my color. After 3-4 days it was fading and looked brassy. I do not wish for any more shipments. S.B.
Shawn - We apologize that your hair color faded so quickly. Per our Satisfaction Guarantee, we would be happy to offer a complimentary reformulation or refund. We would also like to make you aware that swimmers who do not protect their color can expect their results to turn brassy and faded very quickly. Again, we apologize you were unhappy with your results and will be reaching out to you shortly.
G. Veronica - We’re sorry that your hair did not feel smooth after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide beautiful results!
POSTED BY:
Lori F.
March 6, 2017
First purchase
POSTED BY:
Lori F.
March 6, 2017
Nothing great that I can't get out of a bottle anywhere else. Color was darker than expected and kinda dull
Lori - We are sorry that your hair color turned out darker and duller than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color designed by your personal colorist to provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
April M.
March 6, 2017
Color is fantastic, doesn't last long enough
POSTED BY:
April M.
March 6, 2017
I colored my hair exactly 2 weeks ago. The color is vibrant and beautiful. But it's already faded to the color it was before. And I bought the color shampoo and conditioner at the same time and have only used it so that didn't even help. This is most disappointing.
April - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Melaina N.
March 6, 2017
Wasn't what I asked for
POSTED BY:
Melaina N.
March 6, 2017
I wanted red, and requested an adjustment to my color before, to make it more red and less brown. The color was never adjusted to my liking, and as far as I can tell the two shipments after were the exact same color I requested to be fixed. I wanted red and got chestnut instead. It's not worth the money to get what I don't want. I won't be ordering again.
Melaina - We apologize that your adjustment was not the type of red you were expecting. We see that you provided a very helpful photo of your results and we'd love to send you a complimentary reformulation of the color you're looking for, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you.
POSTED BY:
deb N.
March 6, 2017
broke out my scalp
POSTED BY:
deb N.
March 6, 2017
i used this product and had an allergic reaction. The color was nice but I am not able to use this product due to reaction.
Deb - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
mary J.
March 6, 2017
Hair Color
POSTED BY:
mary J.
March 6, 2017
Was not what is wanted to dark. And it only been 3 weeks and my gray is already showing.
Mary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Estelle B.
March 6, 2017
DISAPPOINTED
POSTED BY:
Estelle B.
March 6, 2017
The colour hasn't covered my blonde bits and I am now ginger. A refund would be appreciated.
Estelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you with a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cody Ann D.
March 6, 2017
Fried
POSTED BY:
Cody Ann D.
March 6, 2017
I've only used one of the two colors I've received. I was sure I had timed the processing time accurately, but something went wrong because in the end I fried my ends. I must need a new timer. I love the color, but must cancel my membership because I don't have much hair to lose.
Cody- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jeanette P.
March 6, 2017
Not my color
POSTED BY:
Jeanette P.
March 6, 2017
This hair color was so light my grays came through in less than two weeks! Can't pay full price if this is how color fades! Disappointed!!!!
Jeanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Pauline - We’re sorry to hear that your hair color did not meet your expectations and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tara S.
March 4, 2017
5 stars
POSTED BY:
Tara S.
March 4, 2017
I had horrible results! I'm done and rather pay $150 for professional. Completely dried out my hair and I followed instructions completely. Had to go in and have my hair treated after color with deep cleansing and conditioning. Then what really makes me mad is I stopped my auto-ship and just received another one in the mail today. No thank you!
Tara - We apologize that your results felt dry and for any confusion as to why you received another shipment. Once an order has shipped, the USPS will deliver it even if any future orders have been cancelled. We'd love to help you with the parcel you received as well as with your dry results, so we will be reaching out to you shortly.
POSTED BY:
kelly R.
March 4, 2017
Revised Hair Color
POSTED BY:
kelly R.
March 4, 2017
After getting initial review from colorist, some adjustments were made and shipped. I most likely won't use it after receiving it because I did not want an ASH color and that's what was sent without notifying me of the new color.
Kelly - We're sorry to hear that our adjustment was still not to your liking. We see that our colorists heard your concerns, sent you a second adjustment, and that color worked great! We're glad to hear we were able to help you reach hair color perfection!
POSTED BY:
Marie J.
March 4, 2017
Burned my head did not cover gray!
POSTED BY:
Marie J.
March 4, 2017
Followed directions exactly. Burned my head. And dId not cover my gray. I would not recommend.
Marie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color and that it did not provide the coverage you expected. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
.
March 4, 2017
Damaged my hair
POSTED BY:
.
March 4, 2017
I've colored my hair with L'Oréal Preference for nearly 20 yrs with no issues. I tried eSalon for better gray coverage, which I did get. However, it fried my hair. I wash my hair once a week and only use heat a couple times a month. I have always babied my hair and am terrified at what has happened. My hairdresser and I are doing everything to save my hair, including having to cut it.....
Scarlett - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Ana C.
March 4, 2017
Change of formula not happy
POSTED BY:
Ana C.
March 4, 2017
Hi I finally had time to use the formula sent on January I'm not happy with the results it didn't cover my gray at all and the worst thing was it damaged my hair so bad it fells so horrible dry like never before I'm losing my hair in bundles every time a shampoo I'm terrified I don't know what happened please help what can I do to fix this
Ana - Thank you for bringing this to our attention. Your experience with us is crucial and we would love to help you. One of our licensed cosmetologists will be reaching out to you shortly.
POSTED BY:
Laura R.
March 3, 2017
Disappointed
POSTED BY:
Laura R.
March 3, 2017
I was impressed with the packaging but extremely disappointed in the color. The color I received was suppose to be light brown ash but it turned out a copper orange brown color, not at all what I was looking for. Now I have to make an emergency salon appointment to fix it.
Laura - We're sorry your first order was not what you were looking for. We see that our representatives have already reached out to you and sent you an adjusted order at no charge, per our Satisfaction Guarantee. We hope this color is your perfect match!
Jane - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Valerie M.
March 3, 2017
Not impressed
POSTED BY:
Valerie M.
March 3, 2017
The presentation and everything looked nice. But if you don't read the directions you wouldn't know that the 2 bottles you receive are 2 different mixes for your hair. Talk about confusing. Then... after applying the root color I mixed the 2nd bottle and the color was not what I wanted. I wanted to get rid of my red hair and I end up with red dye. when everything was all said and done the color didn't cover my grey.
Valerie - We apologize for any confusion. Our Chocolate is a warm brown, and we create a bottle specific to your ends because they absorb color differently and would darken if the wrong color was used on them. We'd love to reduce the red in your color and improve your gray coverage, so we have added a free order credit to your account. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you.
POSTED BY:
Kathleen H.
March 3, 2017
Horrible color......I am beside myself!
POSTED BY:
Kathleen H.
March 3, 2017
I was to get Strawberry Blond but I NOW LOOK LIKE CARROT TOP!!!! RED....WHAT CAN YOU OFFER ME TO UNDO THIS HORRIFIC COLOR!!! I AM SO LIVID. I LOOK LIKE RONALD MACDONALD. ATROCIOUS. IT HURTS TO LOOK AT.
PLEASE RESPOND
Margarer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed by your personal colorist to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sara M.
March 2, 2017
Hair Color
POSTED BY:
Sara M.
March 2, 2017
I liked the color, but the gray in my roots and certain strands is already coming thru. I would love to see it be a bit shinier.
Sara- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Robin H.
March 2, 2017
TO ORANGE COPPER COLOR. EXPRESSED DEEP BURGANDY MAHOGONY BROWN
Robin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
milena B.
March 2, 2017
I asked for Golden Brown, not Raven Black
POSTED BY:
milena B.
March 2, 2017
I've tried multiple at home hair kits to cover my grays. I have dark hair and they all turn out the same way; turn my hair the darkest color possible. This was no different. I will not be ordering this product again.
Milena - I'm sorry that your custom hair color did not give you the result you were looking for. We see that you've already been in touch with one of our representatives who helped you resolve this issue. We apologize again that you were dissatisfied with the color.
POSTED BY:
Stacy S.
March 1, 2017
Last color formula
POSTED BY:
Stacy S.
March 1, 2017
Still brassy and this one didn't cover my gray very long. I also wanted it to have I guess more of the silvery bondle coloring, no brassy.
Stacy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Darleen D.
March 1, 2017
Terrible Grey Coverage
POSTED BY:
Darleen D.
March 1, 2017
Your color does not cover grey. I actually get better color and grey coverage from a drug store bought kit.
I let you replace the color and it only slightly improved. You made my hair darker which I did not like. The grey coverage was worse.
Darleen- We’re sorry that your hair color did not provide the coverage you expected. We are always looking for ways to improve our service based on what clients like you are telling us. You can always contact us to discuss your hair color needs. We are happy to help in any way that we can.
POSTED BY:
Mary D.
March 1, 2017
Didn't cover all my gray.
POSTED BY:
Mary D.
March 1, 2017
My gray is stubborn around my face. Should I put more solution on those areas? I only use less than 1/2 now and I leave it on for 45 minutes. I'm only touching up the gray areas.
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Belinda E.
March 1, 2017
Not for me
POSTED BY:
Belinda E.
March 1, 2017
I'm sorry but this did not color my roots. I followed directions but one week after coloring, my gray hairs were very noticeable. Please cancel my subscription!
Belinda - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, designed a complimentary reformulation designed to better suit your needs. You can retrieve this at any time. Again, we are sorry that you were unhappy with your color results and hope to deliver you great coverage.
POSTED BY:
Janice G.
March 1, 2017
Adding more Ash tones to my color.
POSTED BY:
Janice G.
March 1, 2017
I believe the only way to get more toward Ash is to make a jump in that direction rather than little bumps in that direction. I don't know where my next shipment will end up colorwise but would like to see much more ash and cream. I love the product though. It doesn't seem to fade, which is great.
Janice - We're glad to hear you love our product! Your colorist will review your comments and adjust the formulation to add more ash for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Zewdi T.
March 1, 2017
Cancel all future orders
POSTED BY:
Zewdi T.
March 1, 2017
I am not happy with the product. It is different from how it looked on me when I came in to have my hair done. I would rather come in to see you guys then have it sent to my home. Please cancel everything
Zewdi- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. We have also reached out to you to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience.
Pam- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
Rykki-We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
Tracey- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Alma C.
February 28, 2017
Product not good for me
POSTED BY:
Alma C.
February 28, 2017
This product did not work for me after 2 weeks of applying it my grey started showing. Salon hair color last longer.
Alma- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Megan M.
February 28, 2017
Not Salon quality
POSTED BY:
Megan M.
February 28, 2017
I followed the step by step instructions and just like with store bought hair color, my roots and ends are about 4 shades different. It does not look anything like the color I picked out and the red washed out literally after the first wash (which I waited 3 days to wash for that very worry). Not impressed at all. I can get better results doing it myself at home with the stuff you can buy at Sally's and that's cheaper and you don't have to wait for it to be shipped.
Megan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Mary K.
February 28, 2017
Update
POSTED BY:
Mary K.
February 28, 2017
Hi the hair color was similar to product I already have, thought it would be different in more gold tones, it was a little dark than what I expected. Thanks
Mary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Cortney K.
February 27, 2017
Color didn't last a week
POSTED BY:
Cortney K.
February 27, 2017
Completely gone after a week. Very strong ammonia smell. Root color was very different from ends. Disappointed.
Cortney- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
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