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I found this product to be very harsh on my hair. The smell while using it was very much like ammonia - stinging to the eyes. My hair has been unusually dry since using the color. Also, I indicated in my preferences that my hair tends to show copper tones when lightening and I did not want copper tones, and yet alas, I have copper tones prevalent in the new color. Not for me.
Diane- We’re sorry that you were unhappy with your color results and found the color to be harsh on your hair. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lea W.
April 4, 2017
It fades so fast!
POSTED BY:
Lea W.
April 4, 2017
I color my hair every three weeks because of my gray. Well before I need to color because of my gray, I need to color because the color has faded so much. There is no excuse for a color fading that quickly. I use color safe shampoo and conditioner. I kept tweaking the color hoping it would help and it didn't. When I contacted eSalon, they tried to sell me products to fix it. If I was coloring every eight weeks, I could understand that, but not for every three weeks. I've cancelled my auto-delivery.
Lea - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
elizabeth S.
April 4, 2017
Wish I could rate 0
POSTED BY:
elizabeth S.
April 4, 2017
This was absolutely horrible. Washing the color out took forever and felt disgusting. My hair was so dry after washing I had to condition several more times. The color was also nothing like the color I was looking for
Elizabeth - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Crysta D.
April 4, 2017
Coverage and richness was poor
POSTED BY:
Crysta D.
April 4, 2017
The coverage and richness was poor; wanted a rich and shiny brown with no copper but seemed as if I didn't get any coverage at all.
Crysta - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Isabel P.
April 4, 2017
Not happy
POSTED BY:
Isabel P.
April 4, 2017
I wanted a lighter hair color. It's exactly the same as mine. Didn't cover any of the grey hairs. And still has a red undertone. Which was the thing I did not want. I was expecting something better and more accurate since they ask for a photo.
Isabel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Krissy E.
April 3, 2017
Love the color but not the grey
POSTED BY:
Krissy E.
April 3, 2017
I love the color I was sent, but my grey hair at the hairline was back in TWO DAYS.
UPDATED: I have used my second box now, and followed the new instructions for improved grey coverage. It did work a little better, but the box from the drugstore still works better as far as the grey coverage goes. I am bummed because I was willing to pay more to have it delivered, and I really liked the color. But after two unsatisfactory uses, I am going to have to cancel.
I used this dye for the first time yesterday, usually I just use a packet dye. I followed the instructions of application, doing my roots first and then the rest of my hair. when applying the dye I noticed that it felt very slippery, like silicone. When I was rinsing it out and washing my hair my hair felt very 'stiff' and unusual, also when washing out, whereas with other products there is usually just dark water running off, with this there was a residue that formed little clumps in the bathtub. After washing and conditioning my hair, I blow dryed it and my hair was very oily and greasy so I had to wash it again twice. After this it was ok. the colour is ok, has gone on evenly but I will see how long it lasts for. The other problem was that I founded it stained quite badly compared to my usual product. I hadn't used the stain guard on the back of my neck and therefore had to scrub this area with an exfoliating brush to remove the stain. Based on this experience I will be sticking to my usual product.
Victoria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Donna K.
April 3, 2017
Not the right color
POSTED BY:
Donna K.
April 3, 2017
The first color mix was good but this last mix made my hair brown and dry.
I'm a level 6 auburn please send original mix next order
Donna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Robin R.
April 3, 2017
Not what I wanted!
POSTED BY:
Robin R.
April 3, 2017
Hair color was not what I ordered. I ordered golden blonde and got dirty brown with green undertones. My hair was dull and no longer soft like my other box color.
Robin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melissa E.
April 3, 2017
Good and not so
POSTED BY:
Melissa E.
April 3, 2017
The order and shipping process was quick and easy. However, after following the enclosed instructions I ended up with orange hair with more noticeable grays.
Customer service was quick with adding a hair color credit but i still have no idea how to fix this!
Melissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Chris Z.
April 3, 2017
Little Darker than I wanted
POSTED BY:
Chris Z.
April 3, 2017
The color was good, just a tad too dark this time around.
Chris- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jennifer B.
April 3, 2017
Something is different
POSTED BY:
Jennifer B.
April 3, 2017
I don't know what was different, but the solution burned/stung my skin on my head. The feel against my skin was also different. I think my colored has been the same. I do not know why. If my next color is like that, I will not re-order.
Jennifer- We’re truly sorry to hear that you experienced reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for The skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have cancelled your service per your request.
POSTED BY:
Malissa B.
April 3, 2017
Gummy residue
POSTED BY:
Malissa B.
April 3, 2017
I wanted to love this but it's really a problem. Application was easy enough but removing this product from my scalp has been impossible. There is this gelatinous film on my scalp that despite scrubbing my head it doesn't want to come off. In addition my hair feels like it is coated in wax. Literally this gelatin like substance is not coming off my head despite trying for almost an hour. This is a mess and I don't know what to do. I would like my subscription canceled and my money refunded. I'd also love to know how to get this disgusting residue off my scalp and out of my hair. So sad it did not work out.
Malissa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Natalie J.
April 2, 2017
Wouldn't re order
POSTED BY:
Natalie J.
April 2, 2017
I ordered a red/auburn colour - it came out as dark brown. Colour stained my skin ( colour remover wipe didn't work) and my bathroom. After following all instructions carefully (& using the shampoo & conditioner provided) my hair was left feeling awful - dry, tangled & clumped together. I had to wash it twice again with my own products to get it feeling and looking 'normal' again.
Natalie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Satu M.
April 2, 2017
Made my hair very greasy and cant wash it out
POSTED BY:
Satu M.
April 2, 2017
Ordered soft blue black but there is no even hint of blue. That is not worst thing tho. I followed instructions and when washed, I was massage until hair colour felt creamy. i start washing and washing and its stuck like glue. Finally water runs completely clear but my hair is still feeling like someone is poured glue on my head. I washed shampoo and used conditioner. Let hair dried naturally but it looks very greasy, this has never happened before with any hair colour. I hope this is not going to ruin my hair completely. Also all shine is gone and its very matted.
Satu - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Rachel C.
April 2, 2017
Smell was overwhelming, product harsh
POSTED BY:
Rachel C.
April 2, 2017
Not for me. The smell made my eyes water despite all windows open. I found the application process faffy. The product burnt my scalp and made it painfully prickle during application . My hair, which is fine and quite thin, has been terribly dry since application, the instructions were followed to the letter. Did the realise an auto order was in place as will not be using g the product again.
Rachel- Thank you for contacting us and sharing your feedback. we apologize that you were dissatisfied with your eSalon experience. We have reached out to you regarding this mattee in accordance with our Satisfaction Guarantee.
POSTED BY:
Kellie C.
April 2, 2017
Disappointed
POSTED BY:
Kellie C.
April 2, 2017
I really like the site, I think the whole idea behind it is awesome. However, the color I got ended up being almost the same color as my hair with a hint of copper to it. I wanted to go a bit lighter. It's definitely not lighter, it's actually a bit darker since it took out my natural highlights. I'm disappointed.
Kellie - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Robin C.
April 2, 2017
Thick oily residue and color not consistent
POSTED BY:
Robin C.
April 2, 2017
I tried three times. They adjusted the color the second time and the third one has a blue gray tinge. I thought the shampoo and conditioner were causing the thick oily residue that would not wah out with three washings so I tried it without using the shampoo and vonditioner and it is so thick my hair will not dry all the way after washing it twice. I don't want to dry it out like I did last time by washing with dawn dishwashing liquid so I am letting it wear off, keeping my hair in a bun. I am having a difficult time finding where to cancel too. DON'T ORDER.
Robin - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Tabitha G.
April 2, 2017
Doesn't look as dark on my hair as before
POSTED BY:
Tabitha G.
April 2, 2017
The color is not as bright and not as much red in the color as previous times.
Tabitha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Candis D.
April 2, 2017
Terrible product for me
POSTED BY:
Candis D.
April 2, 2017
I really wanted this product to work. We always do when we buy from off the web and believe what we read.
This product made my hair brittle and dead. No shine or bounce. Within a couple of days my hair begin to fall out. I have been dying my hair off and on since I was 16. I am 65 now. So it isn't like I don't know how to use a coloring product. I am praying my hair will recover. My friends are asking what did I do to my hair. So what this product has done to my hair is very noticeable. Oh please let it grow out and be ok!
Candis - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Gabriela C.
April 2, 2017
Bad experience
POSTED BY:
Gabriela C.
April 2, 2017
Im opened and not included plastic gloves,not shampoo,conditioner and not real uniform color just the roots has a good color the rest of my hair loock dark. Why just the first one came correctly.
Gabriela - We apologize that your application came out differently than you expected, and we'd be happy to help you locate the accessories in the small box labeled "Perfect Match Kit". We will be reaching out to you shortly to offer you a free hair color order to correct your results and look forward to working with you!
POSTED BY:
.
April 2, 2017
Dries out hair
POSTED BY:
.
April 2, 2017
Wondering what harsh chemicals are in this mixture. I had a lot of breakage after my hair dried out so badly
ldecker37- We’re sorry to hear that you were not happy with your experience with our product. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
C R.
April 2, 2017
Jet black disaster!
POSTED BY:
C R.
April 2, 2017
My hair is still black, I don't know how I'm going to be able to change the color! The color was wrong so I went from brown hair to black! Coloring my roots will just make the rest of my hair darker.
C.R. - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Anita P.
April 1, 2017
Last color
POSTED BY:
Anita P.
April 1, 2017
Was a little upset it didn't hold it color this time was out before 2 weeks.
Anita- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
April S.
April 1, 2017
Shade/roots
POSTED BY:
April S.
April 1, 2017
I like the overall color but after a few washes. I wish my roots weren't so light brown as it frames my face and makes me look older. Can we make the overall result less brown?
April - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Claudia S.
April 1, 2017
Not what I expected
POSTED BY:
Claudia S.
April 1, 2017
It was great getting my own little salon via mail. However, the final color was not what I expected or what the picture/model showed.
Claudia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sloane D.
April 1, 2017
Poor gray coverage
POSTED BY:
Sloane D.
April 1, 2017
I was disappointed by the gray coverage. I was really clear that I wanted this to cover my gray roots and it did for a few days and it started to let the gray show through, and I use haircare products for colored hair. The rest of my hair, where I pulled it through, was a lovely color but I bought this specifically for the gray coverage. On another note, I think your packaging is great and makes the coloring experience feel special.
Sloane- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ofelia R.
April 1, 2017
Nice
POSTED BY:
Ofelia R.
April 1, 2017
I really like the color and the way my hair feels for weeks but after the 2nd week, my greys where showing again
Ofelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mellissa C.
April 1, 2017
not the color I wanted
POSTED BY:
Mellissa C.
April 1, 2017
I was not happy with the color from my kit. It did not look anything like I expected
Mellissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
michelle R.
April 1, 2017
No-no
POSTED BY:
michelle R.
April 1, 2017
Roots ended really dark..no chocolate color...looks black and now I have 2 tone hair. Front looks black and some sort of chocolate on the back. Definitely not happy.
Michelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Karen M.
March 31, 2017
Custom Color for Brown/Auburn Haircolor
POSTED BY:
Karen M.
March 31, 2017
I liked the box with the instructions and stickers,. The hair color was perfect for a week or two and then the greys began to show as with any color that I can pick up at any retail store!!! So I must say I was not impressed with the color lasting any longer than any other brand of color. I was really not impressed with the highlighting golden....it washed out the color of grey....much too light for my liking!!!
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shannon D.
March 31, 2017
Doesn't wash out easily
POSTED BY:
Shannon D.
March 31, 2017
I like the idea of the product, the customer service is really great and I'll keep a box for the occasion time I can't get over to the salon. My issue came with the product when it was time to wash it out of my hair. It had a strange plasticizing effect near my scalp and was very difficult to wash out, with several shampoos needed before I felt comfortable. I wondered if I had left it on too long and so I was even more careful with directions and time during my next color cycle. The exact same thing happened. It didn't seem to do any damage but it was alarming and made me slightly distrust the product. I asked a couple professional colorists if this was common with certain types of color and the said no.
I also asked for "more red, a little brighter" on my second try but my coworkers said my hair was more brown than normal. The color was nice, just not what I had asked for. I won't be using this on a regular basis like I had planned but for occasional all fill-in it's fine.
Shannon - We’re sorry that you were unsatisfied with the coverage of your custom color and made your left your hair feeling gummy Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Susan K.
March 31, 2017
Will not order again and am requesting a refund
POSTED BY:
Susan K.
March 31, 2017
I thought I would give e-salon another try. Very big mistake. 1. it did not cover the grey hair well at all. 2. The color caked up on my scalp in area and needed to rewash my hair several times-even then there is still some residue. 3. And most importantly, it cause a lot of excessive hairloss. I was shocked how much hair fell out. I want a refund for this product and will not be ordering again.
Susan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mabel
March 31, 2017
Horrible color that fades quickly
POSTED BY:
Mabel
March 31, 2017
This color fades extremely quickly, especially on grays. Save your time and money and buy something else!
Mabel- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs
POSTED BY:
Linda H.
March 31, 2017
color and shampoo
POSTED BY:
Linda H.
March 31, 2017
Did not like this product. Limp hair after use and color not as I had asked in original order. I asked for more violet. I use Vidal Sassoon and have for a year and love it. The shampoo is no better. I use Kenra and have for a few years and love it. Cancel my orders and refund my money. Send me a return label if necessary to return whatever
Linda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Suzi D.
March 30, 2017
Colour disaster!
POSTED BY:
Suzi D.
March 30, 2017
I requested a vivid red colour and now have very BROWN hair. I have coloured my hair red for over 20 years and have never been so disappointed in a product. Custom colour????? Did you actually take any notice of the info I input regarding my preference...?
I am sorry but I am just so dissatisfied.
Suzi - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Elspeth P.
March 30, 2017
Just ok
POSTED BY:
Elspeth P.
March 30, 2017
The color that was put together is what I expected from the feedback I was given despite trying to communicate that I would need a bit more. The color is too ashy and dull and is about a shade darker than it was previously. Is there a way to correct this on the next set of color?
Elspeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Julie Q.
March 30, 2017
Change
POSTED BY:
Julie Q.
March 30, 2017
Would like to Change to a color that will cover my grays..any suggestions?
Julie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for
Stacey- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
susan L.
March 29, 2017
color too golden
POSTED BY:
susan L.
March 29, 2017
This color is golden, too light, & my hair is frizzed! The color I want is brown, because I spend a lot of time in the sun and it gets bleached easily. right now when photographs are taken I look blonde. I was an auburn color growing up.!
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pamela G.
March 29, 2017
Didn't like
POSTED BY:
Pamela G.
March 29, 2017
The color was fine. But my hair felt heavy and unmanageable after use.
Pamela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Liz D.
March 29, 2017
Loved the color, but it didn't last
POSTED BY:
Liz D.
March 29, 2017
The color was perfect and beautiful, but it was not permanent. I would call it semi-permanent, because it has faded rather than grown out. Color only lasted a few weeks.
Liz- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Lisa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Darleen P.
March 29, 2017
lowered rating
POSTED BY:
Darleen P.
March 29, 2017
now that i am settled on med brown, there seems to be nothing special for the high cost. color is flat brown, unlike advertisement shows highlighting color. and the gloves don't fit even though I have requested larger gloves. I will probably be cancelling.
Dearleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Kaci - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jennifer P.
March 29, 2017
Did not meet expectations
POSTED BY:
Jennifer P.
March 29, 2017
The smell is very strong and my hair was left dried out. I would not use this again.
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shoua H
March 29, 2017
Disappointed
POSTED BY:
Shoua H
March 29, 2017
My color did not turn out as expected. My hair turned out very dark and was not what the expected turnout color of copper mahogany.
Shoua - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ranell W.
March 29, 2017
Not any better than Miss Clairol!
POSTED BY:
Ranell W.
March 29, 2017
I ordered light brown but I got a DARK ash brown. I ask for highlights and shine but I didn't get either. I won't waste anymore money on this product.!!!
Ranell - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Maribel G.
March 28, 2017
Back to gray roots
POSTED BY:
Maribel G.
March 28, 2017
Within a week and my gray roots were back. Not what I expected.
Maribel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
.
March 28, 2017
Not Much to Write Home About
POSTED BY:
.
March 28, 2017
There is a lot of pfaff involved in applying this hair colour; spring clips, dividing your head into quarters etc. The pong is very unpleasant and strong, the colourant dyes anything it comes into contact with immediately. However, the stain lasted longer on the toilet seat than the colour did in my hair. Four weeks and it had completely faded out - the orange blob on the loo seat is still going strong though! It isn't worth the money; the lack-lustre colour isn't as good as I usually get mixing two colours from Avon and it's four times as expensive. Using eSalon colourant' just once' hasn't done a lot for the condition of my hair (or my bathroom....) and lots of my hair came out for quite a while after dyeing, so I'm going back to my usual brand for longer-lasting colour and condition. I was really looking forward to this treat, but I was just taken in by the advertising hyperbole - sadly, it's nothing to write home about. An expensive waste of £28.00.
Rebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Peggy C.
March 28, 2017
Still have gray showing
POSTED BY:
Peggy C.
March 28, 2017
I think I am done buying this hair color. I am seeing gray the same or the next week after coloring. Not worth it to have to color that close together. I don't know if my hair is just not getting covered or what, but I think I need to move on to another color option.
Peggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Patti A.
March 28, 2017
Great product
POSTED BY:
Patti A.
March 28, 2017
The reason I gave it a lower rating was not because of the product it is a 5 but my color was not right...it was a ash colored blonde rather than golden but it is hard to tell by a picture and they are correcting it for next time.
Patti - We're sorry to hear the color wasn't the golden blonde you were looking for. One of our licensed colorists has already reached out to you and adjusted the color to fit your hair color goals. We hope this new color will be your perfect match!
POSTED BY:
Leah M.
March 28, 2017
Faded fast
POSTED BY:
Leah M.
March 28, 2017
I love the color , my only issue was how fast it faded .
Leah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Ceecee
March 28, 2017
Did I do something wrong?
POSTED BY:
Ceecee
March 28, 2017
Hi
I chose my colour hoping my hair would be luminous but it was dull. I thought I had a free product? A free colour but the hair colour wanted mixing with 20ml. And the root bottle with the other bottle of 20ml. There was so much colour that I needed a 1/3 of the root dye.
Please advise as I am not happy with my brassy dull shade.
Ceecee- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ingrid A.
March 27, 2017
What is the point to send a picture!
POSTED BY:
Ingrid A.
March 27, 2017
I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft.
Ingrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pamela B.
March 27, 2017
Unsatisfied
POSTED BY:
Pamela B.
March 27, 2017
Unfortunately, not satisfied. My hair felt extremely dry after one application.
Pamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Dolores D.
March 27, 2017
Didn't make my hair the color I wanted
POSTED BY:
Dolores D.
March 27, 2017
My hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned.
Delores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
mary B.
March 27, 2017
Need less red tone
POSTED BY:
mary B.
March 27, 2017
Would like the color to have more brown tones than the reddish tint
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Daisy T.
March 27, 2017
Horrible Gray Coverage
POSTED BY:
Daisy T.
March 27, 2017
It's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product.
Daisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Christina S.
March 27, 2017
Never got my first order :(
POSTED BY:
Christina S.
March 27, 2017
My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!!
Christina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you.
POSTED BY:
jenifer W.
March 27, 2017
Finally received my order...
POSTED BY:
jenifer W.
March 27, 2017
But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you.
Kelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rebecca S.
March 26, 2017
What is advantage?
POSTED BY:
Rebecca S.
March 26, 2017
I tried this product after a positive review in Allure which makes me now wonder if it was an advertorial. The packaging was nice but you still need a good product. The product left my fine blonde hair feeling like wax. It took 3 shampoos (one with a body wash) to get rid of the waxy feeling. The color was dull and not close to the picture I submitted. After using a drug store product, my hair is shiny and has body. Plus the box color is accurate. And I don't pay shipping. The price for this product is not bad if it delivered good color and nice looking hair. And the concept of "salon" quality color mixed for you and delivered to your home is appealing. Given my experience, I wouldn't use this again.
Rebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kim T.
March 26, 2017
The color I chose is darker than expected. I don't like the overall flat color.
POSTED BY:
Kim T.
March 26, 2017
I followed the instructions to a tee however my desired color is so dark.
Kim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your need
POSTED BY:
Kelly K.
March 26, 2017
Greasy Hair
POSTED BY:
Kelly K.
March 26, 2017
This product overproceesed on my hair. Many areas that feel extremely greasy. Running back to my colorist with tail between my legs.
Kelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Lara R.
March 25, 2017
*2nd review, same as the first, very disappointed*
POSTED BY:
Lara R.
March 25, 2017
I have colored red hair. I have naturally brown hair. When my roots grow in, they are dark, brown. I keep being sent root color that is basically BROWN. WHY? I am trying to cover the roots and make my whole head red, not have darker roots. Second formulation that you sent is almost the same as the first. Will probably not reorder.
i havent cared for the hair color, ts pretty dull. ive been pretty distraught because my husband died and should have stopped sooner, now they are shipping another order i dont want. also they are too expensive.
Sherri - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kelley P.
March 25, 2017
Cancel subscription
POSTED BY:
Kelley P.
March 25, 2017
I enjoyed your products but ended up looking like s calico cat with the last coloring of my hair...dark in some spots ...red in others...I colored my hair (it's light brown ) and my boss asked me if I was going for the red head look. Needless to say I was embarrassed. Please cancel my subscription immediately.
Thank you,
Kelley Panko
Kelley - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Tawania B.
March 25, 2017
Disappointed
POSTED BY:
Tawania B.
March 25, 2017
The gray coverage areas still didn't darken to the primary color. I had red brown roots and dark brown ends. I had to spend $90 at hair cutter for a color correction.
Tawania - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Esmeralda- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Jake M
March 25, 2017
I am trying to get my wife to try and use your product
POSTED BY:
Jake M
March 25, 2017
6993455 SHIP DATE MARCH 24, 2017 CARRIER USPS
I am trying to get my wife to try and use your product. Hence I placed the initial order. She has not yet used the product. I was going to find out from you what the shelf life would be.
She has not said no to trying the product...... in the meantime you I just got notice that you have shipped another order on 03/24/17. I did not ask for another delivery... I think your product is good and hoping that she might be a customer in the future..
But I definitely do not want this new shipment made on 03/24/17. I would like to return it... If you can't honor this, I am hereby requesting cancellation of my account. Do not send any more of your product. Thanks.
Jake - We have reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Jennifer W.
March 25, 2017
Hair Color
POSTED BY:
Jennifer W.
March 25, 2017
I loved the box a simplicity of the products coming to my door. Was also really happy with the color I received. I also used the color safe shampoo and conditioner. But, 2 weeks later, color fading almost completely out. Maybe its just my hair..
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Deloise F.
March 25, 2017
very disappoined customer
POSTED BY:
Deloise F.
March 25, 2017
My last color turned my hair orange and i had a retirement party to go to. i had to go to a salon to have it repaired and it cost me $90. i have already cancelled autoship as i dont know for sure what will happen. i loved my hair color when i started esalon but very disappointed now.
Deloise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen Y.
March 24, 2017
Great colour, strange residue
POSTED BY:
Karen Y.
March 24, 2017
The final colour looks great, but washing the product out gave me a worry, as it wouldn't wash out at first and collected at the roots, in a grey goo, which needed a lot of washing to get rid of.
Karen- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Karen M.
March 24, 2017
Custom Color-faded quickly
POSTED BY:
Karen M.
March 24, 2017
First of all since there were two different colors for roots and ends, it was impossible for me to do it myself which defeats the purpose of not going to a salon and saving money. Second, the color was great for the first 5-7 days and then it seemed to fade to a dull brown.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel J.
March 24, 2017
Color was great
POSTED BY:
Rachel J.
March 24, 2017
The color itself looks great; however, it hasn't even lasted a month before my stubborn grays have started to show again. I also didn't like the shampoo that well. It made my hair feel wiry and have lots of static.
Rachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Crystal B.
March 24, 2017
Color
POSTED BY:
Crystal B.
March 24, 2017
Color was very dark. Looks more like a dark brunette than a golden brown. I need it lighter.
Crystal - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kat M.
March 24, 2017
Dissapointed
POSTED BY:
Kat M.
March 24, 2017
I think the product itself is good and gentle to my hair. I really would like to love this product and the convenience of home delivery. BUT they did not get my color right. And that is so dissapointing as I sent pictures of my hair for them to match it as I only need to touch up my roots but need to blend with the rest of my already colored hair which was lighter. Instead they sent me a color so dark that not even 5 minutes on my hair my roots where turning black and had to washed it out. Washing it bled thru the rest of my hair and ruined my highlights. Which I specifically put on my notes when I ordered that I have blond highlights. Now my hair is black and after emailing esalon on what happened, their recommendation... to go to a professional salon if I wanted it lightened. Really? It was done in the salon in the first place professionally and it was lighter! Totally disappointed! Hope you will have a better out come.
Kat - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results
POSTED BY:
Sarah A
March 24, 2017
Love the color
POSTED BY:
Sarah A
March 24, 2017
I finally found a good color that I love, it totally covered all my gray the only problem was it did make my hair straw like as I washed it out but the conditioner which I didn't have enough of made the hair that I put it in soft but what I couldn't get the conditioner in feels a little sticky now that it's dry. I would recommend sending more conditioner for people with longer hair. This is definately salon grade because when I think about it every time I go to the salon after she rinses out my hair she puts in a leave in conditioner for about 5 minutes. I will actually have to buy some for the next time I wash my hair.
Sarah - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and made adjustments for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stacey P.
March 24, 2017
Don't like it
POSTED BY:
Stacey P.
March 24, 2017
I don't like how my hair feels, product makes it feel sticky. The color is ok, but after washing it out, my hair feels stiff, not soft at all. I won't be buying anymore of this.
Stacey- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Amanda A.
March 24, 2017
Not what I expected
POSTED BY:
Amanda A.
March 24, 2017
The color was darker than it suppose to be. Had to spend more money to have it fixed.
Amanda - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Hannah- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Jill H.
March 23, 2017
Just okay
POSTED BY:
Jill H.
March 23, 2017
I am still trying to figure out what is going on with my hair color. We started with the "dark blonde" color which made my hair red. The color correction sent, made my hair a metallic copper. The "devoted to hue" product toned down the metallic tint but still a bit copper. So for this months color application to my roots, they sent a "light drown". The kit did not include a brush so I used an old toothbrush. This color application didn't cause me to gasp when I got it applied then dried, so I guess we are making an improvement. I'm just still very confused and disappointed as my hair is very far from the original color we talked about when I started this journey. Every application feels like I'm spinning a roulette wheel with no control of the outcome. But I can't just stop because my hair is so very far from any color it's every been. I'm just stuck.
Jill - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shelley M.
March 23, 2017
love the color but not as happy with grey coverage
POSTED BY:
Shelley M.
March 23, 2017
the color is beautiful and just what I wanted but the coverage for my grey was not as good as when I get professionally done.
Shelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sherry P.
March 23, 2017
Inbetween color
POSTED BY:
Sherry P.
March 23, 2017
Still looking for an accurate color that is a dark brown color (not black) that doesn't look like a medium golden brown over gray. Starting to feel like that will never happen.
Sherry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
cindy W.
March 23, 2017
Not so happy
POSTED BY:
cindy W.
March 23, 2017
I have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered.
Cindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Janis M.
March 22, 2017
Don't like
POSTED BY:
Janis M.
March 22, 2017
This is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair.
Janis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jettie P.
March 22, 2017
Custom Hair Color
POSTED BY:
Jettie P.
March 22, 2017
The color was darker this past time and I don't like it as well.
Jettie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lori S.
March 22, 2017
They just can't seem to get it right...
POSTED BY:
Lori S.
March 22, 2017
I've tried to work with the colorists to get the color I want and they never seem to get it right. Oh well, back to the salon I go.
Lori- We’re sorry that your hair color wasn't what you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Kelly R.
March 22, 2017
Not worth the money
POSTED BY:
Kelly R.
March 22, 2017
Keep sending wrong color. Colorist not listening to request. Waste of mobet
Kelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
donna S.
March 22, 2017
chochlate brown hair colour
POSTED BY:
donna S.
March 22, 2017
after inputting my profile on this site i was offered the colour chocholate brown. i have used this and now my hair is more or less black and will cost me a fortune to try and put right so i would not recommend this service to my friends
Donna - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Whitney P.
March 22, 2017
Good color, but didn't go all the way through
POSTED BY:
Whitney P.
March 22, 2017
I have been having my hair professionally done and filling in the roots with drug store color. I went back to esalon and decided to go from a dark brown to a dark red. They sent me two types of color, one for my roots and one for the rest of the hair which had previous been dyed. The roots and the ends are colored red but the area right after my roots (which had been colored by the drug store color) didn't really take the color. You can't see it if you aren't looking, but I'll probably need to do an all over color again. Also, my roots are a bit redder than my ends which isn't desirable. Maybe the root dye was too strong or the end dye was too weak? Hard to tell.
Whitney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Loretta W.
March 22, 2017
Too red
POSTED BY:
Loretta W.
March 22, 2017
gray does not seem to stay colored for very long around my face and I would like to go back to a light brown with a tint of red. More of an Auburn please
Loretta- We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Kristine- We’re sorry that your hair color was too red. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Tera H.
March 22, 2017
Faded to soon
POSTED BY:
Tera H.
March 22, 2017
The color only lasted a good week on my hair. The gray immediately started showing within 3-4 days.
Tera- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Alison R.
March 22, 2017
Color not accurate
POSTED BY:
Alison R.
March 22, 2017
I was excited to receive my color and then very disappointed when the color turned my roots purple, and didnt show any change to the rest of my hair. I will not be using this product again
Alison- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie K.
March 21, 2017
Not for me
POSTED BY:
Julie K.
March 21, 2017
A little on the red side & the ammonia smell was so over whelming it was making me choke, won't use this again.
Julie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Eugenia S.
March 21, 2017
my hair color
POSTED BY:
Eugenia S.
March 21, 2017
nice color however it lasted as long as those box hair colors I buy at the store for half the cost.
Eugenia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sheila M.
March 21, 2017
Poor gray coverage; hair felt dry/brittle
POSTED BY:
Sheila M.
March 21, 2017
Really wanted to like this product, but it didn't cover my gray hairs well and left my hair feeling dry and brittle.
Sheila- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Yee Chong L.
March 21, 2017
I really wanted to like this product
POSTED BY:
Yee Chong L.
March 21, 2017
My color came out darker than i wanted, it doesn't cover up my previous color and it made it look like 2 different colors(i wanted ash but overall it still looks red). However their customer service is quite impressive, i contacted them and they said they could sent me a demi darker shade to cover up my red tones. I really like the whole idea of these and i really wanted to like it, but it just doesn't work for me. Plus i feel like there is still a lot of residue on my scalp after several washes(i even scrub and massage it and wash it twice), but somehow there are still those brown residue on my scalp(it made my scalp itchy throughout the day and when i scratch it i can see brown stuff coming out*i'm sorry if it's gross). It's quite disappointing that i can only chose from the medium brown to dark brown range of color, i really wanted to chose from one of the light brown.
Yee Chong - We’re sorry that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Diane N.
March 20, 2017
Color is good - didn't cover greys
POSTED BY:
Diane N.
March 20, 2017
I did my roots on Saturday - there are some greys in there but those didn't cover. The color is good overall but I think I'll just stick with L'Oreal.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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