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Received 2 colors one for roots and 1 for ends. I was clear I only do root touch ups between color with my stylist. Did not color grays well and instruction were not good for touch up only. Giving this one more chance.
We apologize for any miscommunication regarding your instructions. We see you've spoken with one of our associates and we sent you a replacement color that should better suit your needs. We're sure you'll love it!
POSTED BY:
Reanna H.
May 7, 2017
Great coverage
POSTED BY:
Reanna H.
May 7, 2017
This product has great coverage but it leaves a film on your scalp/roots that takes quite a while to scrub out. I had to use my nails ..
Reanna - Thank you for your feedback. We apologize for the difficulty you experienced with removing the color residue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jeanne G.
May 6, 2017
HORRIBLE PRODUCT, NO REFUNDS, KEEPS BILLING
POSTED BY:
Jeanne G.
May 6, 2017
I have colored my hair for 22 years with L'Oreal Excellance. I even use their Age perfect, but they don't have a reddish blonde color to cover my gray. Gave this product a try, BIG MISTAKE !!! The color didn't cover properly, and for the first time in 22 years of coloring I had hair that felt DRY & BRITTLE. I have tried for months to get a refund but they just keep sending this inferior product and keep billing me. DO NOT BUY THIS !!! They take your money and send you CRAP !!! Stick with your regular product 😞
Jeanne - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry and brittle. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jacquelyne M.
May 6, 2017
Great feeling hair
POSTED BY:
Jacquelyne M.
May 6, 2017
The color was too dark but the ease of using it was great and my hair felt wonderful.
Jacquelyne - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Beth-Ann M.
May 6, 2017
Doesn't cover my grays
POSTED BY:
Beth-Ann M.
May 6, 2017
I have applied this every which way I can and it has never covered my gray hair. I gave it many tries and each time it doesn't cover my gray hair completely and the ones it does cover start to wash out in a week. I canceled my auto ship and won't be ordering again.
Beth-Ann - We’re sorry that your hair color has not provided the coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kourtney P.
May 6, 2017
Crap
POSTED BY:
Kourtney P.
May 6, 2017
I am not happy at all. It ruined my beautiful soft healthy har and didn't even cover my greys. I am 37 and now look like a bad dye job teenager.
Kourtney - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Bobbie H.
May 6, 2017
No gray coverage
POSTED BY:
Bobbie H.
May 6, 2017
Loved the color first time I used it. Retouched didn't cover grays.
Bobbie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that delivers better gray coverage.
POSTED BY:
Kelly O.
May 6, 2017
Waxy residue!
POSTED BY:
Kelly O.
May 6, 2017
I like the colour but at the rinsing stage there seemed to be a thick layer of soft waxy residue on my scalp.I washed my hair 3 times before it seemed clear. After leaving my hair to dry naturally I now have a greasy/waxy residue over the back half of my head, starting a couple of inches from the scalp all the way to my ends. I will obviously need to wash my hair again at least once. I was getting a little worried at one point as this has never happened before when colouring my hair.
Kelly - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. Again, we apologize that you were unhappy with your experience and hope this information is helpful.
POSTED BY:
Laura R.
May 5, 2017
Something has changed!
POSTED BY:
Laura R.
May 5, 2017
After 2 years of using this product without any problems, something has changed. The last 4 hair color shipments have been so hard to get out of my hair. I have to shampoo 4+ times to remove the gummy texture from my hair. After my hair dries it is very difficult to brush through, so I put it in a braid and rewash the next day. I called to ask what was going on and the rep told me I was not rinsing it out properly (remember I have been doing this for over 2 years). I tried it one last time and it did the same thing. After I color my hair, I lose quite a bit of hair. I will no longer use this product and DO NOT recommend anyone else use it either. I am very upset that this product is difficult to use because I loved the convenience of doing my hair whenever I wanted to. Back to the beauty salon for me!
Laura - We’re sorry that your recent applications have left your hair with a unsatisfactory gummy texture. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Barbara H.
May 5, 2017
First time fail
POSTED BY:
Barbara H.
May 5, 2017
For some reason the color was streaky, and looked faded. I have never had that happen before. The sad thing was we were going on a 14 day cruise and I was wanting it to look really beautiful. That didn't happen. I'll try one more time and if it looks that bad again, I will definitely cancel my subscription.
Barbara - We’re sorry to hear that your hair color looked streaky and faded. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better looking results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sandy O.
May 5, 2017
Color 2 dark
POSTED BY:
Sandy O.
May 5, 2017
I wanted a little brown to my first order. But this is way to dark.
Sandy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Deanna - Thank you for your feedback. We apologize for the difficulty you've experienced when applying your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Majeda H.
May 4, 2017
It's not easy to do it
POSTED BY:
Majeda H.
May 4, 2017
After hard work
The color very dark
So please stop my shipping and delete my Order
Majeda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results and application. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
LynneR M.
May 4, 2017
Color nice, Texture Soupy, Process Cumbersome
POSTED BY:
LynneR M.
May 4, 2017
I must go back to a store bought foam gray hair color. I cannot see myself ordering another set of this hair color, although the color seemed nicer than what I generally self-color with, due to the thinness of the liquid colorant that made the coloring process even messier than usual. It seemed to mostly cover my gray (brunette hair), and again, I believe they did nicely with the color based on my needs but the product is just like soup. Peace & blessings, L
LynneR - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Ronnie B.
May 4, 2017
Dark Ash Blonde ordered..
POSTED BY:
Ronnie B.
May 4, 2017
This dark ash blonde has turned my hair brassy!!!...I am VERY disappointed..Also my hair felt like STRAW after I shampooed out my color...had to use a ton of conditioner. I do not recommend these products for the dark blonde colors.
Ronnie - We're so sorry to hear your hair turned brassy! We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Suzette H.
May 3, 2017
Gray coverage
POSTED BY:
Suzette H.
May 3, 2017
I already have my gray returning at my temples and hair line. I would love for it to last longer than 3 weeks! Other than that it's great. Easy to use
Suzette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lissette B.
May 3, 2017
Unhappy customer- BAD MIX!
POSTED BY:
Lissette B.
May 3, 2017
The first two mix were fine no problem with the hair color. The last mix was awful.
After trying to rinse the application out of my hair the product did not come off. It turned muddy and sticky. It felt like muddy wax in my hair. I couldn't comb or brush my hair. I was humiliated because I had to go to work the next day. I couldn't get this product out of my hair. The next day on my lunch break I went to a salon near my work and paid for them to wash my hair ( costing me another $20.00) and it got some of it off but It was still in my hair. It took about four to five days to really get this product out. I did talk to one of your representative and they did credit my account for the hair dye but couldn't credit me for the salon wash. The representative did say it was a bad mix. I am really afraid to try your hair dye again so I will be discontinue my order with you. This has cost me time and money and emotional stress. In this time and era your appearance means everything especially when your at work.
very unhappy customer!
unsatisfied customer!
Lissette
Lissette- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Nicole C.
May 3, 2017
Too green
POSTED BY:
Nicole C.
May 3, 2017
Unfortunately I'm not happy with it. My hair turned into green instead of blond. Please turn the mixture into more light and more blond (not red).
Thank you
Nic - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Frances- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cathie R.
May 3, 2017
It sounds really good
POSTED BY:
Cathie R.
May 3, 2017
I am anxious to try this hair color but before I got a chance to try it they auto shipped another one. Beware of this before you sign up! For this reason I can not give them a good review at this time!
Cathie- Thank you for sharing your feedback with us. We’re currently offering new clients an exclusive 50% off when you sign up for the Plan (Autoship). Our service is a way to get our hair color at a discounted price s an added bonus, when you’ve enrolled in the Plan, you’ll still save 20% off future hair color orders from our full price. We have reached out to you regarding your order to ensure that your color is just right!
POSTED BY:
Susan H.
May 3, 2017
Turned my roots orange a second time
POSTED BY:
Susan H.
May 3, 2017
When I signed up I downloaded a picture and told them my roots always turn orange with any processing and the formula needs to be adjusted for that. First coloring, orange roots. Reformulation, still orange roots. I was doing as better job coloring myself from Sally's I did not have orange roots. I tried this service for the convenience of not having to mix my own color but it almost ruined my hair. Back to Sally's. I made them refund the cost of both colorings
Susan- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Karen G.
May 3, 2017
Hair color/coverage
POSTED BY:
Karen G.
May 3, 2017
I like the color of my hair after dying, however, I don't like how my grey hair along my part is brassy/orange. It also doesn't cover my grey for more than 1- 1/2 weeks definitely no more than 2. But I do like the overall color. This has been the best of all of my changes, but still not flawless. I do appreciate all the effort put into making the changes, and again this has been the best.
Karen- Thank you for sharing your feedback. We are want to work with you to make sure that your color is juts right. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angela C.
May 3, 2017
Never received order
POSTED BY:
Angela C.
May 3, 2017
The tracking area said it was delivered April 20, 2017 to my mailbox - but I don't even have a mailbox! I have a slot in the door. It was not left on my porch or in my screen door. I am very disappointed as I really wanted to try this product out. I'll just keep coloring the way I've always colored.
Angela- Thank you for sharing your feedback with us. We see that you have contacted us and we went ahead and processed a replacement order at no additional charge. We look forward to hearing your feedback once you have tried your custom color.
Randi- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Debbie B.
May 3, 2017
Color fades
POSTED BY:
Debbie B.
May 3, 2017
I feel like the color fades too fast, leaving hair very dull.
Debbie - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your complimentary reformulation before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
Melissa - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Sherry A.
May 2, 2017
Good
POSTED BY:
Sherry A.
May 2, 2017
Doesn't give me the grey coverage I like. Doesn't last on my roots
Sherry - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Rachel D.
May 2, 2017
Doesn't last
POSTED BY:
Rachel D.
May 2, 2017
I actually loved the color when it was first done, even though it was a lot lighter on the grey than everywhere else. But it has been less than two weeks since I did this and the grey is already showing through the color. It actually looks like the color is washing out, it is much lighter and duller already. I do use a shampoo for colored hair.
Rachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mindy M.
May 2, 2017
Hair texture when using this product
POSTED BY:
Mindy M.
May 2, 2017
Overall I am dissatisfied with the texture of my hair after I use the permanent hair color. My hair feels like hay. I have never experienced this texture with a professional color or color from a box. I was satisfied with the longevity of the color in regards to keeping my grays covered on my first color but this time, my second time, at about 5 weeks I started noticing the grays showing through. Covering grays was the main reason for my trying esalon hair color.
Mindy- We’re sorry to hear that your hair felt drier than normal after your application. Since you indicated that you were unhappy with the texture of your hair and color fading to fast we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Carey H.
May 2, 2017
Carey
POSTED BY:
Carey H.
May 2, 2017
I wish the color had less red and more blood in it
Carey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jennifer A.
May 2, 2017
Great quality but color didn't match. Needed a darker Brown.
POSTED BY:
Jennifer A.
May 2, 2017
Color was too light for my roots, the picture of the model with brunette with highlights is very close to my color. The product is great quality but definitely not my color! Had to go get a box at store to have my color darker.
Jennifer - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Kathy S.
May 2, 2017
Loved the color
POSTED BY:
Kathy S.
May 2, 2017
Color was perfect but it faded completely out in three weeks and severely damaged my hair. I reached out to the company. They asked me to contact my color specialist about changing the color before I ordered next. No mention of what to do with very dry hair. The color that was sent to me was not the problem. Fading and damage was.
Kathy- We apologize that your color results faded faster than you were expecting and you hair felt drier than normal. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Deborah M.
May 1, 2017
Didn't work for me
POSTED BY:
Deborah M.
May 1, 2017
The delivery and application process went great. However the medium blonde pearl was too gold for me. After a few weeks, my hair became brassy, and despite using the shampoo and conditioner I purchased, my hair became dry and brittle, though I kept washing to a minimum. I was offered an adjustment with a neutralizer to tone down the gold, but I decided not to take a chance. Just not for me.
Deborah- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Barbara W.
May 1, 2017
Still too light
POSTED BY:
Barbara W.
May 1, 2017
Does not match my natural color- toooooooo light. Now I have too many colors in my hair.😞
Barbara - We’re sorry to hear that your color came out lighter than you expected. We have received your request for a darker formulation. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Cynthia P.
May 1, 2017
Color okay; formula - not so much
POSTED BY:
Cynthia P.
May 1, 2017
While the color is a bit darker than I expected, I like the gray coverage and the overall tone. However, the fumes from the product when I started to rinse were awful! My eyes and throat burned and I began hyperventilating. I had to open up the bathroom to fresh air. Never had a reaction to a coloring product before.
Cynthia- We apologize that your color formulation came out a bit darker than expected. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee. We’re so sorry to hear that your eyes and throat were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order).
POSTED BY:
Toni H.
May 1, 2017
Hair color
POSTED BY:
Toni H.
May 1, 2017
I like the color but would like to be able to see purple when not in direct light. Color appears almost black out of light would like the purple be more noticeable. Color not long lasting, 3-4 weeks gray already showing all over.
Toni - We're sorry to hear the color wasn't purple enough and needs to last longer. We see that your colorist has already sent out a color adjusted to fit your specifications. We hope you love your new custom blend!
POSTED BY:
blue girl
April 30, 2017
color not as expected
POSTED BY:
blue girl
April 30, 2017
I feel like the shade of color was wrong (which i did call about)also that it basically washed out with in 3 days i was pretty unsatisfied
Elanna- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Pam W.
April 30, 2017
damaging
POSTED BY:
Pam W.
April 30, 2017
This product was very harsh and caused much dryness, damage and breakage. It also did not cover the gray adequately. Very Disappointed in this product.
Pam - We're sorry to hear you didn't have an excellent experience with your first color application. We see one of our representatives has already reached out to you and given you a credit for a free order. We hope this new formulation is hair color perfection!
POSTED BY:
Lorraine M.
April 30, 2017
color did not last , cheaper to buy color in stores & might just as well.
POSTED BY:
Lorraine M.
April 30, 2017
color faded fast and grey showed. cheaper to buy in stores if it does not hold color longer. Also that bottle of fluid to put on balding spots twice daily...what a beast to try to use. Really who designed that needs a different job. Next to impossible to use it. all in all I would not recommend these products and wont be ordering again.
Lorraine- We apologize that your color results faded faster than you were expecting and you found our product difficult to use. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Catherine B.
April 30, 2017
Coverage
POSTED BY:
Catherine B.
April 30, 2017
Color faded 4 weeks afterward. Patiently waiting for next color and badly needed. Next attempt will consult on color prior to following instructions in package.
Catherine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Eva P.
April 29, 2017
Disappointed
POSTED BY:
Eva P.
April 29, 2017
Color was not what expected. Dirty blond is not what I was going for.Well, live and learn.Will not buy again.
Eva- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
DeAnna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sydney J.
April 29, 2017
Beautiful packaging but wrong color
POSTED BY:
Sydney J.
April 29, 2017
I did a strand test before dyeing my whole head, and I'm glad I did because the color was vastly different than it appeared in the swatch when I was took the survey online. I ordered the light brown with copper colden tones, but it turned out as a very dark brown with no golden or copper undertones. This was very dissapointing!
Sydney- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Malia P.
April 28, 2017
Don't like
POSTED BY:
Malia P.
April 28, 2017
It was no where near the color I asked for and it started to feel like putty in my hair. It was hard to wash out .
Malia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Gail M.
April 28, 2017
Product
POSTED BY:
Gail M.
April 28, 2017
Its not what I expected . Need to cancel all further shipments thank you
Gail- We’re sorry that our color did not meet your expectations. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
ANA J.
April 28, 2017
not what I expected
POSTED BY:
ANA J.
April 28, 2017
easy to follow instructions. Generous amount of product. not bad price at all. But, that was about it. Not only was the color way darker that what I had, but I lost the shine on my hair. Now it looks flat , dull, and much darker. I am very disappointed!
Ana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa C.
April 28, 2017
Red/orange outside
POSTED BY:
Lisa C.
April 28, 2017
I was attempting to get rid of red/orange hair when outside. I received my shipment yesterday and colored my hair but it still looks orange outside. Do I have to go darker?
Lisa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angela C.
April 28, 2017
Hair fell out
POSTED BY:
Angela C.
April 28, 2017
My hair started falling out at the root the week after my first and only esalon coloring. I now have half the volume of hair. Hoping it grows back.
Angela- Thank you for contacting us and sharing your feedback. We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and in rare cases, sensitivities can develop over time after using certain products. We recommend consulting with a physician regarding this matter to investigate any outside factors that could be causing more hair loss than normal. Again, we apologize for your experience.
POSTED BY:
Kat S.
April 27, 2017
Terrible experience
POSTED BY:
Kat S.
April 27, 2017
the colour is the worst I ever had, the roots came out completely different to the rest of my hair, and it seemed not to colour my length at all , terrible stuff, made my hair feeling like a have a 1kg of lard on them , the shampoo did not made a foam , all hair felt like I did not washed them for a year!!! total waste of money and my hair feels horrible too!!!!
Kat- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
charlotte S.
April 27, 2017
could be better
POSTED BY:
charlotte S.
April 27, 2017
Still pulls out the red pigment in my hair. I want to cover the gray with my same light brown color, while not pulling out the red pigments. I can do this well with color off the shelf.
I am asking for a refund for my last purchase and to cancel my shipments.
Charlotte-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Again, we apologize that you were not happy with your color.
POSTED BY:
Sherie M.
April 27, 2017
Not the color I wanted
POSTED BY:
Sherie M.
April 27, 2017
I looked like a bright copper top penny at the age of 59!. Was not the strawberry blonde I requested. :-(
Sherie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Bi G.
April 27, 2017
Itchy scalp after application
POSTED BY:
Bi G.
April 27, 2017
Had to interrupt the coloring process as my scalp burnt and was itching too much. This was the 2nd time that this happend. Not happy at all
Bi- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details.
POSTED BY:
Rebecca E.
April 27, 2017
Hair color was ok
POSTED BY:
Rebecca E.
April 27, 2017
The color didn't turn out like the picture showed. The roots were more brown, the middle was more red red and the ends were more copper. I liked the red red color but it wasn't the color that I wanted. I wanted copper.
Rebecca- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Genette S.
April 27, 2017
Not great gray coverage
POSTED BY:
Genette S.
April 27, 2017
Loved the color... however, within just two days of application, my gray was showing again. That's the WHOLE reason I color my hair to begin with - to cover my gray hair. Bit disappointed.
Genette- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
erin D.
April 27, 2017
Awful experience
POSTED BY:
erin D.
April 27, 2017
I was so excited to try this service and I am so upset right now I don't know why I even tried. I ordered a cool blonde tone and my hair is freaking orange! I had to rinse my hair for 45 minutes and shampoo it 4 times to get the thick cakey feeling out of my hair. Really sad because I hate going to the salon and I am going to have to go spend 200 bucks to fix this awful color
Erin- We’re sorry that you were unhappy with your hair color and that it was difficult to rinse . Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Paulette H.
April 27, 2017
My Hair color
POSTED BY:
Paulette H.
April 27, 2017
I really want to like this product, because it is So convenient! But I'm just not getting the results I want (I'm really picky when it comes to my hair) And this product is making my hair super dry & frizzy.
Paulette- We’re sorry to hear that your results did not turn out as you expected and your hair felt dry and frizzy. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sherilyn S.
April 27, 2017
Coverage is great and product user friendly!
POSTED BY:
Sherilyn S.
April 27, 2017
The color was off. Was at best a medium brown to dark. Not Golden.
Sherilyn- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karima C.
April 26, 2017
This home color wasn't for me
POSTED BY:
Karima C.
April 26, 2017
I was very excited to try a custom hair color coz I wana get the color that goes well for me but I was very disapointed when I tried it. The smell of the color is very strong and made my allergy worse. The texture is sticky and doesn't wash off my hair even after two shampoos. My grays started to show up after one week or less which was so inexpected though. I also had lots of pimples on my scalp since I started coloring my hair with E salon color. I never had this issue before. This is definitely not dit me.
Karima- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Penny P.
April 26, 2017
Not staying
POSTED BY:
Penny P.
April 26, 2017
This hair color is not holding, it's fading entirely to fast
Penny- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Verna D.
April 26, 2017
Red head
POSTED BY:
Verna D.
April 26, 2017
I waited a long time to color my hair. I am used to being lighter. Now I'm a redhead!
Verna- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
Missy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kerry H.
April 25, 2017
Bad
POSTED BY:
Kerry H.
April 25, 2017
Product received in good time all looking great quality, so initially impressed.. Followed instructions to the letter.. My hair has been left like someone has tipped a chip pan over my head, repeatedly wash has done nothing to remove the oil slick that is now my hair.. Also the ends are now dry and brittle, kind of horse like in texture.. Colour not much different from when I started. Very sad!
Kerry- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs
POSTED BY:
Alexis B.
April 25, 2017
Turned my hair a brassy orange
POSTED BY:
Alexis B.
April 25, 2017
Ordered a warm blonde and followed all of the directions. My roots are now a very brassy orange instead of a blonde color at all. I was better off with my natural dark/dirty blonde than dying them to be orange.
Alexis- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
laurie V.
April 25, 2017
good color, that lasts, but very greasy.
POSTED BY:
laurie V.
April 25, 2017
I have used lots of different colors over the decades. This one left a horrible greasy feel. It took me several shampoos to wash it out and later that day I could still feel some very, very greasy spots. But the color has lasted and it feels soft.
Laurie- We’re super sorry that your recent hair color left your hair feeling greasy—and thank you for bringing your experience to our attention!
Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
POSTED BY:
Andrea
April 25, 2017
1st time user
POSTED BY:
Andrea
April 25, 2017
The product arrived well packaged and clear instructions, in my case I was advised to colour sections at the roots and after the recommended time use remainder whilst showering to work through ends for only a minute or so. I found it was a lot of mixture left over once roots were treated and whilst I used it as advised to work through rest of hair it was probably more than needed. I was disappointed that it didn't completely cover my grey, the stubborn bits around the temples, perhaps it needed longer than the time specified but as a first time user of this product I was reluctant to leave on longer than advised, I like the colour and time will tell if it fades, shampoo and conditioner was a nice touch although don't think they suited my very fine hair that well, Once I've had the colour for a few weeks I'll decide if I want to re order but overall it's a nice product that's easy to use.
Andrea- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Dedra B.
April 25, 2017
Doesn't work on grey hair.
POSTED BY:
Dedra B.
April 25, 2017
My hair is premature grey and I have colored it for 20+ years. I finally let it grow out but it it made me look older than I feel.
I ordered a red copper shade. It looks great on the ends that were still colored red. I left the color for 40 minutes on the silver and looked good till I washed my hair. Now it is a dull red brown I will have to redye my hair to get an all over decent color.
Dedra- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Fyel C
April 25, 2017
Deceiving
POSTED BY:
Fyel C
April 25, 2017
I opened my credit card statement and was surprised when I saw the second the charge from esalon. When I purchased the first time, it was not clear that they will delivered every mont automatically and automatically charged you for it. I just remembered answering the question that I color my hair every 3 weeks. I think that is very deceiving to the customer.. I am disappointed on this kind of service and this way that company operates, they don't make it clear to you and charged you at the back end.
Fyel- We apologize for your negative experience. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call.
POSTED BY:
Nancy M.
April 24, 2017
Won't be purchasing again.
POSTED BY:
Nancy M.
April 24, 2017
I have just used this product for a 2nd time and I won't be purchasing again. Both times it left my hair gummy, stringy and dried out. Brushing it was impossible..pulling out clumps of hair! I had to re-wash it 3 times to get all of this stuff out. Very unhappy and will be requesting a refund.
Nancy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Alison F.
April 24, 2017
Disappointed
POSTED BY:
Alison F.
April 24, 2017
I'm disappointed in the overall color and after 1 week it's already fading and the roots and underneath appear white. My natural color is blonde. I was expecting a better product.
Alison- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Dana- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa P.
April 24, 2017
Color does not stay
POSTED BY:
Lisa P.
April 24, 2017
My gray was back within a couple of days. Not for me!!
Lisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Allison R.
April 24, 2017
To Orange
POSTED BY:
Allison R.
April 24, 2017
I asked for strawberry blonde and my hair turned orange, so then the next color that they gave me made my hair blonde and then when I asked for more red in my hair, the lady was rude on the phone and told me that all they could do was send it to me but it could turn my hair pink so I finally cancelled
Allison- We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
POSTED BY:
Noelle L.
April 24, 2017
Faded quickly
POSTED BY:
Noelle L.
April 24, 2017
I was excited to get the product in the mail. The box, shipping and packaging were all perfect. It was professional and looked great. The main problem is the product itself. It did not cover my grays and the bright red faded within a week even with using the color enhancing treatment. I was very disappointed with the coverage. Sorry!
Noelle- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Althea H.
April 24, 2017
Not what I wanted.
POSTED BY:
Althea H.
April 24, 2017
The mixture was gray and didn't change my color or cover my gray. I wanted a light blonde color and only got a few places where my own color was lightened. The white areas of my hair are still very white. It did however soften my hair which was a pleasant surprise. Will try one more time if they remix it for me for free.
Althea- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Lisa P.
April 24, 2017
After just reading reviews
POSTED BY:
Lisa P.
April 24, 2017
I thought I was doing something wrong but other people are saying that their hair felt sticky. I washed it with all the shampoo enclosed and still couldn't dry it. I used baby shampoo and the color stayed in. I called and spoke to someone and last week I saw that I was due and it was mailed out, been waiting and now it says automatic delivery cancelled? I didn't cancel. I asked about a leave in conditioner and that was last time I spoke with you. Now I just can't wait. Good product except for the sticky feeling I got about half the time.
Lisa- We’re sorry that your color application left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jeannie D.
April 24, 2017
Too blonde
POSTED BY:
Jeannie D.
April 24, 2017
It is too blonde. We should try an Ashier color but we need to go back a little darker.
Jeannie- Thank you for your feedback. One unique benefit of our service is that we can easily adjust your formulation based on your comments. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Carolyn C.
April 24, 2017
Color
POSTED BY:
Carolyn C.
April 24, 2017
Color was ok, but didn't cover Gray well. It has a lot of unpleasant odor and my scalp was very itchy for several days after using the product.
Carolyn- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Marianne F.
April 23, 2017
Color
POSTED BY:
Marianne F.
April 23, 2017
I didn't get the color I wanted and choose to know longer be a member
Marianne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valarie B.
April 23, 2017
COLOR WAS 180 degrees in the WRONG DIRECTION
POSTED BY:
Valarie B.
April 23, 2017
The custom color took my from my my vivacious red to anemic brown. Ugh! Never again.
Valarie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Jodi J.
April 23, 2017
Not satisfied
POSTED BY:
Jodi J.
April 23, 2017
Got my custom color and was not what I was expecting! Did not cover grey at all! My hair is now two different colors!
Jodi- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
dora K.
April 23, 2017
Custom Hair Color
POSTED BY:
dora K.
April 23, 2017
I like the color that I choose but it has lightened up a lot since I did it.
Dora - Sometimes hair color can fade or lighten based on your exposure to elements in your environment such as sun, water, and the chemicals in your shampoo. As our color is custom formulated each time you order, we can always adjust it lighter or darker based on your preference!
POSTED BY:
Andrea K.
April 23, 2017
Not completely satisfied
POSTED BY:
Andrea K.
April 23, 2017
I followed the instructions. Two days later, the grey on my hairline has begun washing away when I clean my face. It was also very drying of my hair.
Andrea- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lea C.
April 23, 2017
Didn't know I was signing up for monthly automatic refills..
POSTED BY:
Lea C.
April 23, 2017
Didn't know I was signing up for monthly automatic refills..Nothing at the time of original purchase notified me that I was going to be automatically refilled monthly. I do not want this automatic renewal and charge monthly
Lea- Thank you for your feedback. We apologize for your disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We work with you again in the future.
POSTED BY:
Jessica L.
April 22, 2017
Disappointed :(
POSTED BY:
Jessica L.
April 22, 2017
Unfortunately, the hair color made my hair feel very dry and brittle after using. I was really surprised by this, because I had such high hopes for esalon. I have cancelled my future shipments.
Jessica- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have contacted you for a color reformulation or refund, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
.
April 22, 2017
turns dark brown hair ORANGE
POSTED BY:
.
April 22, 2017
how do you sell brown hair dye that comes out orange? nasty cheap product. never again.
Lisa- We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see that we have reached out to you regarding this matter. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Christy B.
April 22, 2017
Not as good as advertised.
POSTED BY:
Christy B.
April 22, 2017
I tried to follow the directions as closely as possible. It wasn't as easy as they made it sound. Coloring in sections wouldn't be my first choice of application. Would have been better if they instructed to put it on all at once and work it through with the hands. It covered my gray well at first, but faded out of the gray strands pretty quickly. Not impressed with overall performance. But the price was good just to try it.
Christy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Tracy- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Irene B.
April 21, 2017
Found it difficult to wash out
POSTED BY:
Irene B.
April 21, 2017
I found this hair colour really difficult to wash out and the texture of my hair was strange after applying it :(
Irene- We’re sorry that you were unsatisfied with the texture of your hair after coloring. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Diana V.
April 21, 2017
gray coverage
POSTED BY:
Diana V.
April 21, 2017
the color is nice but the gray coverage is not enough; still having resistant gray coverage, would like more coverage, and shine.
Thanks
Diana- We apologize that you were disappointed by the gray coverage of your hair color order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan H.
April 21, 2017
Color doesn't last
POSTED BY:
Jan H.
April 21, 2017
I purchased this about a month ago. At first I loved it the color was awesome, looked natural and didn't smell bad while we put it on. But the color faded away rapidly, even when using color safe shampoo and the recommended conditioner. Within 3 weeks it was gone from my hair. I don't wash my hair every day, I do condition it however, and it was the conditioner that I got with my color. I'm going to give it one more try, but I've been really disappointed with this product as far as staying power.
Jan- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Teresa C.
April 21, 2017
Color
POSTED BY:
Teresa C.
April 21, 2017
It wasn't the same color I had been getting, it was more red, the shampoo was thicker and the color was thinner more runny, it turned out pretty tho, just letting you know it wasn't the same as what I had been getting
Teresa- We appreciate your review. At eSalon, we prefer a gel-based formula because it is spreadable and allows clients to purchase more color at less of an expense. We understand that gel-based dye can be a bit more runny than clients who prefer cream might be accustomed to. If you ever need application tips, our experts are here for you.
POSTED BY:
Judith S.
April 21, 2017
Just not salon color and not for me
POSTED BY:
Judith S.
April 21, 2017
I expected salon color as I color other friends hair w professional color. This was just not a great color. I expected better.
Judith- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shannon L.
April 21, 2017
Not the color I wanted
POSTED BY:
Shannon L.
April 21, 2017
I loved the packaging and the price and the personal level and the overall idea! Unfortunately, I thought with the color I chose (copper blond) and the color I had (light brown), that I would get the right results but instead it turned my hair a dark red. I had better luck using Sally products to receive that same color. So I was very upset.
Shannon- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results. Per our Satisfaction Guarantee, we would love to discuss how we can improve your eSalon experience. We will be reaching out to you shortly to assist you further.
POSTED BY:
Tania S.
April 21, 2017
I was not satisfied
POSTED BY:
Tania S.
April 21, 2017
So i have shoulder length hair and very thick and frizzy. The dye did not dye my whole hair completely. I made sure to follow the instructions and everything and the previous color i had on is still on my ends, so no it didn't die my end it just dyed my roots. So i wasn't satisfied..
Tania- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
T.M.
April 21, 2017
No 100% guarantee! Buyer beware
POSTED BY:
T.M.
April 21, 2017
I placed my order and provided a picture of my hair. The color arrived and I tried to apply as directed, however, there was not enough product to fully cover my hair. After the application was done and my hair was dry, the color was not what I ordered. I contacted the company and they apologized and provided me with a credit for a free order. When I tried to place my order to receive the color i had originally wanted, I was told I could not get enough color to fully treat my hair due to the length. The credit only covered the roots and one bottle of color. The only time I could receive the second bottle needed to color my hair at no additional cost was during my initial order. It would now cost me $10 more to get enough product to color my hair. That seems ridiculous to me. First, I provided a picture of my hair length on my first order. I was unaware I would need additional product at that time since it was my first time. I should have been told I needed more product then. Second, the color provided was incorrect, this was not an error made by me. I was sent the wrong color. Why do I need to pay more money to get it corrected. Shouldn't this be considered my initial order? - No refund was offered. I let them know I would not pay any additional money. My only option then was to cancel my order. I would not recommend buying from this company or beware, there is no 100% money back guarantee.
Tamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Misty B.
April 20, 2017
Color Faded
POSTED BY:
Misty B.
April 20, 2017
Within just a few days of coloring my hair the color had faded so bad the ends of my hair were pink. I had to have my hair professionally colored and cut as I had job interviews the following week, and did not think pink hair would make a good impression, so not only did I spend the money on hair color from this site, I spent another $70 to get it fixed.
Misty- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Keryn M.
April 20, 2017
Fur coat with no knickers
POSTED BY:
Keryn M.
April 20, 2017
The system was very good but sadly the longevity of the hair dye was dire. My usual high street purchased dye last a lot longer than this dye which is very sad as I'd have loved to have continued with it.
Keryn - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Penney B.
April 20, 2017
Disgusted!
POSTED BY:
Penney B.
April 20, 2017
Excruciatingly disappointed! Thankfully I realized my roots were going to be much darker than my last coloring. I was able to even out the color by adding shampoo to my remaining color and applying it after 10 minutes of process time! I'm at least 5 shades darker than where I had been with no red as was my preference. My hair isn't in any better condition then when using Preference brand products. I no longer wish to be a customer and have canceled future shipments. Thank you for the opportunity to try your product.
Penney- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Shania A.
April 20, 2017
Sad
POSTED BY:
Shania A.
April 20, 2017
Happy with my hair color for the 1st week then it turned blah blah and it felt like it killed my hair bad. Super sad with this hair coloring product.
Shania- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lori W.
April 20, 2017
My hair turned red not copper
POSTED BY:
Lori W.
April 20, 2017
I wanted to have my hair color similar to what it as when I ordered but the system said I had to do copper before I could do the same color my hair was because my roots were so dark.
Lori- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
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