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Connie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Catherine M.
May 25, 2017
Itchy
POSTED BY:
Catherine M.
May 25, 2017
Though my color is pretty it's not what I wanted and my hair is really dry and now my scalp itch constantly
Catherine - We're sorry to hear that your first color experience with us was less than excellent. We see you're working with your colorist to adjust the color to better suit your needs. We hope you love your new formulation!
POSTED BY:
Jean N.
May 24, 2017
Color
POSTED BY:
Jean N.
May 24, 2017
This color was to light , I need to go back to first color.... with a drop of red in it!!! Is that possible?
Jean - Thank you for your feedback! We see you've spoken with your colorist who has adjusted your color to your request. We're glad we were able to help you find your perfect shade!
POSTED BY:
Terri H.
May 24, 2017
Remove me from this site.
POSTED BY:
Terri H.
May 24, 2017
Initially I loved your product, however, for the last 3 deliveries, I have had problems with the hair color. 1) it stained my skin, and it took about a week for it to fade (this was in addition to the stain remover in the kit) 2) the color didn't last and within 2 weeks my roots were very prominent 3) on the last delivery the color was more of a dark brown than auburn.
Please remove me and my financial information from your website.
Thank you.
Terri- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer F.
May 24, 2017
Good end color, poor process
POSTED BY:
Jennifer F.
May 24, 2017
In the end, I do like the color of my hair. However, it took me a full 30 minutes to rinse the dye from my hair. I literally ran out of hot water before the water started running clear. Additionally, the dye collected at my roots and I had to use my fingernails to scrape it out of my hair. I was super happy with the product until it came to wash it out. I followed the directions to a T, but still had this issue.
Jennifer - We’re sorry that your hair color was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Felecia T.
May 24, 2017
not what I ordered
POSTED BY:
Felecia T.
May 24, 2017
This is still the same color from the first order. I had changed the color but got the same wrong color. THe color came out almost black. Not a happy camper.
Felicia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Halise C.
May 24, 2017
Had almost no color change on my hair
POSTED BY:
Halise C.
May 24, 2017
I am very disappointed with the product. My hair color has not changed at all. I hope they will refund the purchase as they promised
Halise - We're sorry to hear you were disappointed in your color! We're reaching out to you to help you redeem your Satisfaction Guarantee. Look for our email for more information!
POSTED BY:
shawn S.
May 23, 2017
hair color
POSTED BY:
shawn S.
May 23, 2017
My hair still has a red tone after about the 5th time I wash it and I'm using your shampoo and creme rinse so I know it's not those products.
Shawn - We're sorry to hear your hair is still pulling warm tones. We see your colorist has reached out to you and sent you a free order with our strongest red neutralizing properties. We hope to hear your feedback on this new color soon!
POSTED BY:
Laurel F.
May 23, 2017
not returnable unless you pay $12 for shipping.
POSTED BY:
Laurel F.
May 23, 2017
I was never told volume 20 is the only developer available. I cant use this kit!
Laurel - We wanted to assure you that you shouldn't have to pay to return your unused product. We see you've already spoken with one of our associates who helped you get your refund without having to pay any return shipping fee to the post office. We're glad we were able to help!
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Catherine B.
May 23, 2017
gummy root color that wouldn't wash out
POSTED BY:
Catherine B.
May 23, 2017
The root dye wouldn't wash out, even after six shampoos and scraping my scalp with my nails. I had to use apple cider vinegar to get the dye out of my hair, so I do not recommend it, and I will not be using it again.
Catherine - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura K.
May 22, 2017
no thanks
POSTED BY:
Laura K.
May 22, 2017
no matter how much I rinsed and re-rinsed my hair it was left with a horrible waxy like feeling. color was left on my towels, I have never experienced anything like this
Laura - We’re sorry that your hair was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Vilma H.
May 22, 2017
Roots
POSTED BY:
Vilma H.
May 22, 2017
My roots already starts to looks gray again. I thought with this product gonna take more time.
Vilma - We're sorry your first application didn't provide enough gray coverage. We see your colorist has reached out to you and has formulated a new color that should last longer and stronger. We hope you love your new custom color!
POSTED BY:
sha R.
May 22, 2017
Colour
POSTED BY:
sha R.
May 22, 2017
The product is fine I am just having trouble getting the colour right it is still to dark despite telling them this
If the colour was right I would give the product packaging instructions delivery the full five stars
Sha - We're sorry to hear you've yet to get the perfect shade! Per our Satisfaction Guarantee, we've added a credit to your account for a free hair color order. Look for our follow-up email for more information.
POSTED BY:
Jessica N.
May 22, 2017
Meh
POSTED BY:
Jessica N.
May 22, 2017
It's okay. Not any better than what I've bought in store though. Cool concept. Wish I loved it
Jessica -We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
DARRELL W.
May 22, 2017
DISLIKE YOUR COMPANY'S OPERATIONS/PRODUCT.
POSTED BY:
DARRELL W.
May 22, 2017
YOUR COMPANY HAS A SATISFACTION GUARANTEED POLICY WHICH DON'T HOLD UP. YOU BILLED ME TWICE IN ONE MONTH, AND DIDN'T CALL ME IN FIVE MONTHS FOR A REVIEW ON THIS PRODUCT,BUT AUTO BILLED ME EVERY MONTH.NOW WHEN I GET A CHANCE TO CONTACT YOU FROM MY HOSPITAL VISIT,I ONLY CAN GET MY LAST AUTO ORDER REFUNDED, NOT FIVE MONTHS OF AUTO ORDERS AND THIS PRODUCT WAS NEVER TOUCHED.REVIEWS DON'T REALLY MATTERS,JUST GET AN AUTO PAY FROM YOUR CUSTOMER'S BANK ACCOUNT,WHICH WASN'T AUTHORIZED REPEATED EVERY MONTH.FALSE ADVERTISEMENT!!!!
Darrell- We apologize for any confusion about our service. Since you indicated that you were unaware of our service, we have cancelled your service and current order, as you requested and issued a refund for your previous order as well. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer C.
May 22, 2017
Hated this product!
POSTED BY:
Jennifer C.
May 22, 2017
The root color and end color didn't match. It took 5 times to get the oil residue out of my hair and I couldn't even brush through my hair the first 2 times I washed it. Beyond disappointed with this product will not order again!
Jennifer - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Liz N.
May 22, 2017
Disappointed!
POSTED BY:
Liz N.
May 22, 2017
Ordering and shipping were smooth and that's where the good experience ended. Mixed color according to directions, applied and left for indicated time. When it was time to rinse my hair felt sticky and oily. I thought after a wash the texture of my hair would go back to normal. Wrong! I had caked on greasy product on my hair and scalp. I have washed and conditioned my hair 5 times today to try to get rid of the film and still feel it on some parts of my hair. Also color did not take evenly. Was hoping that this would be a good solution for root touch up for greys between salon appointments but will not try this again because of the horrible sticky film left on my hair.
Liz - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
EMILY W.
May 22, 2017
What coverage?
POSTED BY:
EMILY W.
May 22, 2017
I specifically said i needed to cover some gray and that my hair was previously colored red. Both things I wanted to cover. Both things are very much still visible after coloring my hair. I haven't even washed it since coloring yet. VERY disappointed.
Emily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mic L.
May 21, 2017
Not for me
POSTED BY:
Mic L.
May 21, 2017
My roots were lighter then the rest of my hair. It was very uneven and I didn't get enough solution to cover my hair. I wish it would've worked for me.
Mic - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
A j d
May 21, 2017
Good product
POSTED BY:
A j d
May 21, 2017
This product is good I bout hit second time but I don't why it did work now
A J - We're sorry the color wasn't consistent. We see you've already spoken with your colorist and they worked with you to come up with a solution. We're glad we were able to help.
POSTED BY:
Barbara L.
May 21, 2017
Rip off
POSTED BY:
Barbara L.
May 21, 2017
All it did was turn my hair orange. Did not cover my roots at all.. please cancel future orders
Barbara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Claire D.
May 21, 2017
Disappointed...
POSTED BY:
Claire D.
May 21, 2017
I stated I had long hair... colour only covered top layer if I had known I would have ordered two but as customised I assumed this would be taken into account when I filled my details in. Root coverage was poor and remained a lot lighter than the rest of my hair.
Mic - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Annette B.
May 21, 2017
Did nothing for me
POSTED BY:
Annette B.
May 21, 2017
I followed the directions exactly and even had a friend help me but this product did nothing to change my current hair color. I would not recommend this product to anyone that has hair that is resistant to color.
Annette - We're sorry to hear you didn't like your first color application. We see you've talked with one of our representatives who has helped you redeem our 100% Satisfaction Guarantee. We're glad we were able to help!
POSTED BY:
Barbara T.
May 21, 2017
Color was fabulous
POSTED BY:
Barbara T.
May 21, 2017
I loved the product at first. The color came out amazing and did not fade. The issues I found later was it was drying out my hair and became brittle, breaking easily. I have always had very thick hair and all of a sudden my hair seemed thin and flat. You can now see where the hair has broken at different lengths. changing a few things up for a bit and hoping it was not the product that made the change in my hair.
Barbara- We’re sorry to hear that your results did not turn out as you expected. We can confirm that you're hair color plan has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Aimee W.
May 21, 2017
I asked to resume my 10 volume and you send 20 volume
Aimee - We apologize for any confusion regarding your order. We see you've already spoken to your colorist, and they have readjusted your orders to come with the requested 10 volume developer. We look forward to hearing how you like your new formulation!
POSTED BY:
Barbara N.
May 21, 2017
odd formula
POSTED BY:
Barbara N.
May 21, 2017
this order had a strange waxiness to it. It did not rinse easily and left a film on my tile I had to use ajax to remove. It also left a stickiness on the gloves and was just not at all like the previous order or any other hair color i have ever used. Event the color on my hair line/skin was very difficult to remove and i could scrape it with my fingernail like wax.
Barbara - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Rowena B.
May 20, 2017
Disappointing
POSTED BY:
Rowena B.
May 20, 2017
I used this company twice and for some reason I never got the colour that I wanted (violet). The first time I ended up with a reddish tinge to my hair and the second time, after speaking with the colorist and getting the formula 'adjusted' I ended up with a very dark brown. I saw other reviews with the same complaint and I wonder if this dye does not work as well with some types of hair or with previously coloured hair...
I did like the shampoo and conditioner however, especially the conditioner as it made the hair very silky.
I will not bother with ordering again as I will probably be better off buying a dye off the shelf for half the price!
Rowena - We are sorry that your hair color turned out too dark and not the color you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jennie W.
May 20, 2017
Poor
POSTED BY:
Jennie W.
May 20, 2017
Color turned out dull, the purple Sheen was non existent...I'm very disappointed as I followed the directions exactly as they read.
Jennie - We're sorry your first color was a miss. We've added a free order credit to your account and sent you an email with more information. We hope this next color is a hit!
POSTED BY:
karyn G.
May 20, 2017
Do not recommend this product.
POSTED BY:
karyn G.
May 20, 2017
I did not like this dye at all. It smelled toxic, stained my bathroom, fingers, and forehead, and left my hair feeling thick with waxy buildup that would not wash out.
Karyn - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Rosa R.
May 20, 2017
Oh no
POSTED BY:
Rosa R.
May 20, 2017
My hair color seemed darker as I wanted lighter. Maybe I left it to long or I would have gone a shader lighter.
Rosa - We're sorry the color was darker than you wanted. We've added a free order credit to your account and your next order will be adjusted accordingly. Look for an email from us with more info!
POSTED BY:
alexandra P.
May 20, 2017
This was the worst experience I have ever had in hair care
POSTED BY:
alexandra P.
May 20, 2017
Wish I could have my regular color back......instead my hair is a bright awful orange and will need to seek professional help to get is partly normal. I am very unhappy and wish I had never done this.
Alexandra - We're so sorry to hear you had a negative experience with your first color. We see you've spoken with one of our representatives who helped set you up to receive a free reformulated color. We hope your next color application is perfect!
POSTED BY:
Michaela W.
May 19, 2017
Its Not For Me
POSTED BY:
Michaela W.
May 19, 2017
I used E Salon for the first time and was not impressed with my color that I received from them. I wanted it to be more blond. The color said light blond so I expected it to be the color that I already have in my hair. It didn't turn out that way. It almost has a red tint to it. I also struggled to color my hair by myself. For me its best to have a professional doing my hair, I guess I have to spend the money to have it done right. I heard that E Salon is a good company and I am sure they are, but its just not working for me. Also, please cancel my future orders please.
Michaela- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
frances C.
May 19, 2017
Hair Color
POSTED BY:
frances C.
May 19, 2017
I am still kind of brassy on top and darker on the bottom . My hair stylest says that an Ash color would be the best. She mentioned #7 or #6 . I am not sure what that means
Frances - We're sorry to hear your color was still brassy on top and darker on the bottom. We'll be forwarding these comments to your colorist to make sure your next color is adequately adjusted. To ensure your ends don't get over darkened or over processed, make sure you apply your color to your roots only. This should help going forward.
POSTED BY:
Madeline M.
May 19, 2017
Hair color
POSTED BY:
Madeline M.
May 19, 2017
The roots are getting the color but my ends fade to blonde so quickly
Madeline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen B.
May 19, 2017
Shipped in error
POSTED BY:
Karen B.
May 19, 2017
I cancelled the last purchase and it was shipped anyway, and my credit card was charged. Unfortunately, my sister was intrigued by the product and opened the box, therefore I cannot return it. The last time I used it, it irritated my scalp and had an ammonia smell to it.
Karen - We apologize for the miscommunication regarding your account. We see you've already spoken with one of our associates who helped you find a way to return the order for a refund.
Dawn - We're sorry to hear the color wasn't purple enough. We'd love to send you a color with bright purple tones! We've added a credit to your account for a free hair color order. Look for our follow-up email in your inbox.
POSTED BY:
Jean L.
May 18, 2017
Color came out very dark
POSTED BY:
Jean L.
May 18, 2017
I did not have a good experience with the product.
The first time my grey hair turned out too much red color. They send me another color to fix the red color to medium brown with little bit copper tone.
I received this month and my hair turned out too dark, dark brown. I need to send them email to adjust the color. Maybe I should cancel the order.
Jean- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ileana L.
May 18, 2017
still too dark
POSTED BY:
Ileana L.
May 18, 2017
I love the product but the color is still too dark. and too solid. I am going back to buying my color at the beauty supply store where I get more variation in tones.
Ileana - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Patty H.
May 18, 2017
It didn't last as long as I had hoped.
POSTED BY:
Patty H.
May 18, 2017
I liked the color but it didn't last as long as I had hoped - lasted only 1 month. My concern was to cover my grays and it didn't do the job as advertised. The store bought brand lasted 8 weeks!
Patty - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Cj R.
May 18, 2017
Not again
POSTED BY:
Cj R.
May 18, 2017
This hair dye left a sticky residue in my hair after 3 washes and a good clarifying shampoo it finally came out.
Cj- We’re sorry that you were unsatisfied with our Custom Hair color and that it left your hair feeling sicky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Wanda - We're sorry to hear your color application wasn't what you were looking for! We're happy to see you've already spoken with one of our licensed colorists, who has sent you a reformulated color for free. We hope this color is just perfect!
POSTED BY:
Claire C.
May 18, 2017
Too Dark
POSTED BY:
Claire C.
May 18, 2017
I ordered a Light Blonde colour and it came out light brown
Claire - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
KAREL J.
May 18, 2017
😔Aww
POSTED BY:
KAREL J.
May 18, 2017
My hair color was nothing like it was supposed to be, it just lightened my hair to dirty/Sandy blonde color it was supposed to be red/paprika, live and vibrant, I'm really sad.
Karel - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Aimee O.
May 18, 2017
Will never purchase this again
POSTED BY:
Aimee O.
May 18, 2017
So I went through the process, got my color in, followed the instructions to the letter. There are entire sections of the ends of my hair that didn't take the color. Typically this can be blended in depending on how I do my hair but this is like blocks, literal squares. I've been coloring my hair for nearly 15 years, both professionally and at home, and I've never been more disappointed in a hair product, especially considering how much they charge for it. The only reason that I've given two stars instead of one is because the color that did stick is a pretty shade and nearly exactly what I selected when going through the ordering process.
Aimee- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laurie R.
May 17, 2017
Not Right Color
POSTED BY:
Laurie R.
May 17, 2017
I asked to go a little redder and my hair looks brown. Not happy. I have a big presentation for my company and now I have to spend over $100 to fix it. I don;t understand what happened.
The first color was good, I just wanted a little more red?
I have stopped my order till I hear from you.
Not sure what to do from here. I really like working with your company. please help.
Laurie - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Marian K.
May 17, 2017
No different
POSTED BY:
Marian K.
May 17, 2017
I have used this product twice and my grey hair is back through within 2 days . I gave it ago to see if it was different from shop hair colours but was just the same.
Marian - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Susie T.
May 17, 2017
Not consistent
POSTED BY:
Susie T.
May 17, 2017
seems like color was not consistant, went back to store brand
Susie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amy B.
May 17, 2017
Custom color
POSTED BY:
Amy B.
May 17, 2017
My last hair color I got from you made my hair sticky like gum. Ended up having to go to a salon to get it fixed spending $30. I done it the same as before but was very dissatisfied this time. I'm not sure what the problem was maybe old color or something.
Amy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Marie G.
May 17, 2017
Please cancel all future orders
POSTED BY:
Marie G.
May 17, 2017
This last order made my hair oily . It took three hair washes to stickless out of my hair.
Marie- We’re sorry that you were unsatisfied with our Custom Colorand that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Janice - We're sorry to hear your experience with our color wasn't great. We see one of our representatives have already reached out to you and issued a refund for your color. We hope we can help you meet your hair color goals in the future.
Debbie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Jessica M.
May 16, 2017
Too Dark
POSTED BY:
Jessica M.
May 16, 2017
I liked the way the hair made my hair feel, but it was too dark. The hair dye that was assigned to me made my hair several shades darker than my hair color. The first time I requested to have the shade changed to a lighter color, I was advised that it was not possible for me to get a lighter color. Instead I was given instruction of how to dye my hair. The second time I requested for a color adjustment to a lighter shade, I received no response to my request from eSalon. I'm disappointed that my color could not be adjusted and in eSalon's lack of communication.
Jessica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Beea
May 16, 2017
Hair color
POSTED BY:
Beea
May 16, 2017
Color doesn't cover the black parts of my hair evenly but it's fine for the gray
Beea - We're sorry to hear that your last coloring wasn't even. We're happy to help and we've added a free order credit to your account. Look for our follow-up email for more information.
POSTED BY:
Heidi M.
May 16, 2017
Fades too fast
POSTED BY:
Heidi M.
May 16, 2017
The latest color I got was almost freakishly red and purplish at first and when I washed it again, it was normal, but my ends lost most of the pigment.
Heidi - We're sorry to hear your last color faded too quickly. We've forwarded your comments to your colorist so your next color can be adjusted. We can't wait to help you find hair color perfection!
POSTED BY:
Toi Monai W.
May 16, 2017
Not worth the money
POSTED BY:
Toi Monai W.
May 16, 2017
Color didn't last, was not satisfied, where's my refund? ???
Toi - We're sorry to hear the color didn't last. We see you've spoken with one of our representatives who was able to help you get your refund. We're sorry we weren't able to match your hair color goals at this time, but we hope you consider us again in the future.
POSTED BY:
Jan G.
May 16, 2017
Color
POSTED BY:
Jan G.
May 16, 2017
Color wasn't as it appeared on website...disappointed
Jan - We're sorry to hear the color wasn't as it appeared on the website. The way color looks on your device can be affected by resolution, brightness, and other factors. This is why we always recommend a strand test to make sure the color is perfect before you apply, and with our 100% satisfaction guarantee if the strand test isn't exactly what you're looking for, we'll send you a replacement color at no charge. We see you've already spoken with one of our representatives to get a complimentary reformulated color that will better suit your needs.
POSTED BY:
Sk H.
May 16, 2017
This one is a "miss"!
POSTED BY:
Sk H.
May 16, 2017
The latest color (I had asked for something slightly darker) has no dimension to it at all. In addition, I had to rewash my hair three times to get all of the product out. I am considering cancelling my subscription to this service because I have not been satisfied with how long the color lasts either.
Sk - We’re sorry that your recent application was difficult to rinse and left your hair with no dimension. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other colors. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation.
POSTED BY:
Tracy C.
May 16, 2017
Its ok but not great.
POSTED BY:
Tracy C.
May 16, 2017
It leaves a residue on the scalp. It burns more than most I've tried. It doesn't really last longer than any other colors I've tried that cost a lot less money.
Tracy- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Madlen N.
May 16, 2017
Love the idea
POSTED BY:
Madlen N.
May 16, 2017
I love receiving professional color at home and by a colorist. Unfortunately though two times and both times the color is not what I expected, wanted, or liked. So I'm going back to the salon I guess. :(
Madlen - We're so sorry to hear we didn't get it right either color. We see you've spoken with your colorist and they've helped you find a new color. We hope your complimentary reformulated color is a home run!
Debbie - We're sorry to hear your color turned green! We'd love to help you fix it. We've added a free order to your account and are reaching out to you to work with you further.
POSTED BY:
Kathleen T.
May 16, 2017
Undecided
POSTED BY:
Kathleen T.
May 16, 2017
First of all, the small bottle went a long way, I was surprised how much it covered, but, it was extremely difficult to wash out. It was like grease. Once it was completely washed out, my hair did feel really good. It doesn't seem to be damaging. The color is pretty dark, I'm hoping it will lighten a little, but I'm not sure if I like it enough to keep the subscription.
Kathleen- We’re sorry that you were unsatisfied with our Custom Hair Color and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Cassandra C.
May 15, 2017
First time and last
POSTED BY:
Cassandra C.
May 15, 2017
I had ordered color and granted the color was what I had ordered, the bad part it kept washing out with even using color shampoo and conditioner, so after about a week and a half my hair looked ridiculous and I had to purchase color oops to take the rest of color out. I was very disappointed.
Cassandra - We're sorry to hear you experienced fading. We see one of our representatives has already reached out to you and helped you to get a free hair color order, adjusted to hold stronger. We hope we can help you find hair color perfection!
POSTED BY:
Edita K.
May 15, 2017
Same as any drugstore box color
POSTED BY:
Edita K.
May 15, 2017
It came in a really nice packaging, which i appreciate, color is very vibrant and beautiful, however it doesn't cover greys 100% as it says, and i bought permanent color, i left the notice that i need to cover my grey hair, it did the same job as any drugstore "box" color. So i really dissapointed cause i expected much more. Won't be repurchasing anymore only because it doesn't do what it says. If you don't have grey hair you might like it, if you have- just go to the drugstore or buy some professional stuff.
Edita - We're sorry to hear you didn't get the gray coverage you were looking for. We see you've already spoken with your colorist to find a solution. We hope your next color keeps the grays away to stay!
POSTED BY:
Crystal M.
May 15, 2017
Still too much red.
POSTED BY:
Crystal M.
May 15, 2017
This mix was a step in the right direction but not quite what I am looking for. It still comes through with the red tones (copperish). I was expecting a more golden tint.
Crystal - We're sorry to hear your last color was too warm. We see that you were able to work with your colorist to find a cooler color that delivered. We're happy we were able to help you meet your hair color goals!
POSTED BY:
Pamela B.
May 15, 2017
Color all wrong
POSTED BY:
Pamela B.
May 15, 2017
I ordered a Dark brown. It came out more of a medium brown with red tones. The color looks fake and not natural.
Pamela - We’re sorry that your hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Carol
May 15, 2017
To harsh for my hair...
POSTED BY:
Carol
May 15, 2017
Hair breakage began right after use. Will not reorder
Carol - We’re sorry that you experienced hair breakage following your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Tamsen G.
May 14, 2017
Uneven color
POSTED BY:
Tamsen G.
May 14, 2017
I've been coloring my hair successfully for more than 10 years. This was one a pretty big disappointment. The color is uneven, with the gray in my roots not covered adequately, resulting in my roots being lighter red while the rest of my hair is darkest brown. Color did not take on the length whatsoever, and continued to "bleed" during every other day shampoos for two weeks.
Tamsen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mary Ann F.
May 13, 2017
Not for me
POSTED BY:
Mary Ann F.
May 13, 2017
didn't see any difference from using my normal hair coloring routine. Not interested in any further purchases
Mary Ann - We're sorry to hear you weren't impressed with your first color application. We know we can do better, so we're adding a credit for one free hair color to your account. Look for our follow-up email for more information.
POSTED BY:
Sabronn1119
May 13, 2017
Hated!!!!
POSTED BY:
Sabronn1119
May 13, 2017
Thought I was getting a dark blonde..I got Orange hair instead..absolutely not satisfied. I gave it a one star only because I had to in order to review this product. Also I emailed/messaged the team 3 days ago to say that I was not satisfied and I have yet to get a response from them!!
Sabronn1119 - We're sorry to hear you weren't satisfied with the color. We'd love to help fix your hair to reach your hair color goals, so we've added a free order credit to your account. We'll be in touch with you soon over email.
POSTED BY:
Leslie
May 12, 2017
what shine
POSTED BY:
Leslie
May 12, 2017
I was really excited over the new product .and I don't get any compliments. ok at first.. then like drab...I don't like the highlight ...kinda a flat dull color ..not impressed...disappointed...but I gave full try out.i feel at this moment I will close the account .Thank You and I'm 100 percent unhappy
Leslie - We're sorry to hear you didn't like the color! We'd love another chance to wow you. We've added a free order credit to your account that you can redeem for a free reformulated hair color at any time. Look for our email for more information.
POSTED BY:
Renee C.
May 12, 2017
Formula change?
POSTED BY:
Renee C.
May 12, 2017
I asked for a lighter color which I got however, the coverage of the gray is terrible. It's been two weeks and the grays are coming through. Not sure if the formula changed? Not happy.
Renee - We're sorry to hear you weren't happy with the gray coverage on your most recent order. Sometimes when you change the color, the gray coverage can change due to a multitude of factors. We've added a free order credit to your account and forwarded your comments to your colorist so she can adjust your color. Look for our follow-up email for more information.
POSTED BY:
Debra B.
May 12, 2017
Hair color and ease of use was misleading.
POSTED BY:
Debra B.
May 12, 2017
The color was not what I picked, and the actual use of the product was not enjoyable. My daughter followed the directions completely and when I went to rinse out the product, it was a gooey mess. I had to wash it 2 other times, after I used their shampoo just to get it unsticky. The dye still is not out of my hair as it transferred to the towel when I was drying it. I will have to shampoo it again before bed as not to get it all over my sheets. I won't use this again. But the customer service was excellent and I want to Thank them for prompt resolution to my problem.
Debra - We’re sorry that your application left your hair with a unsatisfactory residue and the color was not as expected. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're happy that we were able to provide you with a resolution.
POSTED BY:
Ruth S.
May 12, 2017
Grey not covered
POSTED BY:
Ruth S.
May 12, 2017
Hi - Love the packaging. I am disappointed in the grey coverage however. The grey at my roots (especially at the temples) did not get covered or reduced from your product. Yes - I followed the directions - I have been coloring my own hair for ages. I'm going to go ahead and switch back to Schwartzkoff Ultime color as it covers my grey better. Glad I tried your product though ...
Ruth - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Rose S.
May 12, 2017
Wrong color - hair feels dry
POSTED BY:
Rose S.
May 12, 2017
Do not wish to order again. Other brands provide better feel and coverage.
Rose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
carmen V.
May 12, 2017
Drying
POSTED BY:
carmen V.
May 12, 2017
The kit was super cute with great accessories. The color was perfect, however very drying
Carmen - We're so sorry to hear the color felt drying. We'll be adding a complimentary Keepin' It Rich Moisture Mask to your next order. Use this before and/or after coloring to keep your locks smooth and silky. Look for our follow-up email for more information.
POSTED BY:
Jennifer R.
May 12, 2017
Not the color I was looking for!!
POSTED BY:
Jennifer R.
May 12, 2017
With my initial order I was looking to lighten my hair a bit, not just cover the little bit of gray I have. I have medium brown hair and the color I was given made my hair a bit darker rather than lighter so I was not pleased. I want to go lighter for the summer months not darker!!
Jennifer - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Shirley E.
May 12, 2017
Difficult procedure
POSTED BY:
Shirley E.
May 12, 2017
I have no one to help me use these products. I should have realized that help would be needed to color my roots only! I will still accept delivery of the 5-31 shipment but I wish to cancel later orders.
Shirley - We're sorry to hear you had difficulty coloring your hair. If you need help applying the color, you can always call the toll-free number located on your instructions to peak with a licensed colorist and get application tips. We also have many client who take their custom color to their stylist to save money.
POSTED BY:
Rachel W.
May 12, 2017
Like the color
POSTED BY:
Rachel W.
May 12, 2017
I loved the color but roots have faded fast and when I colored my roots it was a darker than the rest of my hair.
Rachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
R D.
May 12, 2017
Too Expensive/Too Dark
POSTED BY:
R D.
May 12, 2017
I used one bottle of your product and have since received two others. I do not want to use the others as I feel the color is definitely too dark and expensive for what you get. I want to cancel asap as I do not plan on using the other two bottles I have as I feel this product is very harsh.
Rebecca - We're sorry to hear that your color was too dark and expensive. We're always looking to improve our service and products, and truly value everything our clients say. We see that your colorist received your feedback and was able to further assist you.
POSTED BY:
mara H.
May 12, 2017
Not for me
POSTED BY:
mara H.
May 12, 2017
When I first signed up for this site and original hair color I loved it, but stopped using this product and had professional doing my hair for several months and it got spendy so decided I'd try this again, but this time it never seems to get my roots and I keep trying thinking I have done something wrong. I should have canceled the first time instead of trying a few more times with same results each time and roots just won't take the dye. Also, i can't seem to ever wash it out of my hair. I have never had any product clump together n stick to my hair like that when washing it out!
Mara - We’re sorry that your hair color was difficult to wash out. Since you have expressed that you were unsatisfied with our product and the results, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Maggie W.
May 11, 2017
Dissapointed
POSTED BY:
Maggie W.
May 11, 2017
I did not like the colour and my roots are already showing through !
I do not want a repeat order
Maggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals!
POSTED BY:
Annette A.
May 11, 2017
Color
POSTED BY:
Annette A.
May 11, 2017
At first i was satisfied with the color now is not covering my gray hair..dont know what happend
Annette - We're sorry to hear your new color didn't cover your grays as well. We're happy to work with you on a new formulation that will give you better gray coverage, so we've added a credit for a free order to your account. Look for our email for more info.
POSTED BY:
Mercedes D.
May 11, 2017
Did not cover Gray hair
POSTED BY:
Mercedes D.
May 11, 2017
The color was nice as I ordered, but it burned my head even though i set timer, it did not cover my gray for more than a day, and my hair felt dry and brittle too.
Mercedes - We're so sorry to hear the color didn't give you your desired results! We see you've already spoken to one of our licensed colorists who helped you find a solution to your problem. We're glad we were able to help you!
POSTED BY:
Janice T.
May 11, 2017
Love color, Dislike rinsing process
POSTED BY:
Janice T.
May 11, 2017
I've been a customer of your hair color product for several years and have always been satisfied with the custom hair color I've received, as well as the better condition feel of my hair compared to previous products I've used. There is one issue that I've yet to resolve successfully - upon each initial application, I've experienced difficulty in rinsing the color out of my hair and scalp. Globs of hair color stick to my scalp so that I have to use my nails to scratch it out, even after I've used your shampoo to rinse out the color. I've just spend about 15-20 minutes today trying to rinse the color out and I still feel there is residue still sticking to my scalp and hair. Help! Do others experience this too? Any suggestions you have to remedy this situation will be appreciated.
Thank you!
Janice - We’re sorry that your color applications have left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We have reached out to you with our recommendations.
POSTED BY:
Judy Melissa M.
May 10, 2017
Unflattering
POSTED BY:
Judy Melissa M.
May 10, 2017
Not what I was expecting when I bought the product. I was dissatisfied with the color and lack of sheen. I used as directed in the instructions but did not achieve the color I desired or the lovleliness.
Judy Melissa - We're sorry to hear you weren't satisfied with your color. We make each color custom with pure tones, and we'd be happy to send an adjusted color to meet your needs at no charge. We've added a free hair color credit to your account. Look at our email for more information.
POSTED BY:
Kate J.
May 10, 2017
Beyond Horrible Hair Color
POSTED BY:
Kate J.
May 10, 2017
Process was ridiculous in 2 steps. Left my hair dryer than it has EVER been in my LIFE. Color was horrible. Bad product all around. I give it negative 10
Kate - We're sorry you had a negative experience with our hair color. Since this was your first color application and you asked for vibrant tones, we suggested a multi-step application process to give you the vibrant golden tones you were looking for. We see that one of our associates has already reached out to you to help you with the color and dryness and we have sent you a complimentary deep conditioning mask to bring your hair back to silky smooth perfection.
POSTED BY:
Terri C.
May 10, 2017
Cancel my account
POSTED BY:
Terri C.
May 10, 2017
I never received a response back on my request. I am dissatisfied with your company. Please cancel all future orders!
Terri - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nuala M.
May 10, 2017
Too dark
POSTED BY:
Nuala M.
May 10, 2017
Not really happy with colour. I look and feel like it is too brown for me and not close enough to my natural colour. The roots are too dark. My natural shade is an auburn with quite a lot of vibrant copper running through it. This doesn't suit me at all
Nuala - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Victoria M.
May 10, 2017
Too light!
POSTED BY:
Victoria M.
May 10, 2017
Color did not meet my expectations and I had to do professionally 2 weeks after.
Victoria - We're sorry to hear your first order was too light! We see you've already spoken with one of our associates who worked with you to help you find a darker color to use in the future. We hope you love your new custom blend!
POSTED BY:
Roxann C.
May 10, 2017
Red Hair, Not Blonde.
POSTED BY:
Roxann C.
May 10, 2017
I was disappointed with the color. My hair turned out strawberry blonde. Don't ever want to do red hair again.
Roxann - We're sorry to hear your color was too warm. We're happy to fix this for you, and we see that one of our representatives has already helped work with you to get a free reformulated color to tone down the warm tones. We hope your reformulation will be picture perfect!
Cheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Lynsey B.
May 9, 2017
Dark brown
POSTED BY:
Lynsey B.
May 9, 2017
This formula leaves my hair greasy and sticky for over a week after.
Lynsey - We’re sorry that your hair felt greasy and sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Heather A.
May 9, 2017
Very Not Red
POSTED BY:
Heather A.
May 9, 2017
I've asked for red color from eSalon twice now. The first was a purple maroon color and the second was just brown. I'm so frustrated and upset with this color.
Heather - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Crickett L.
May 9, 2017
Grey
POSTED BY:
Crickett L.
May 9, 2017
My grey hair started coming back within a few weeks. I love the color, just the grey coverage is not so great.
Crickett - We’re sorry to hear that your hair color didn't provide enough gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide better gray coverage.
POSTED BY:
Jan P.
May 9, 2017
Wasn't what I wanted. Was disapointed.
POSTED BY:
Jan P.
May 9, 2017
Wasn't what I wanted. It didnt match the color discribed. Was more a deep dark brown red.
Jan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Christina D.
May 8, 2017
Horrible
POSTED BY:
Christina D.
May 8, 2017
They Changed the color I asked for which ended up being a ugly ash blond . Dried my hair so bad it is now so fried idk how I'm going to get it healthy again. Ugly & dried out thanks guys
Christina - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Denise B.
May 8, 2017
color darker than expected, product hard to remove from hair
POSTED BY:
Denise B.
May 8, 2017
The color is darker than expected. supposed to be light golden brown, on hair looks like dark 'golden' brown. very difficult to get product out of hair. felt very slimy and although shampooed twice, hair still kept the slimy feeling. I can get used to the color, but not the feel.
Denise - We’re sorry that your custom color came out darker than expected and that it left your hair feeling slimy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Stacy G.
May 8, 2017
Hair color wrong
POSTED BY:
Stacy G.
May 8, 2017
Awful. My hair looks terrible. To dark and my hair has different colors and did not color my greys
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Angela S.
May 7, 2017
first time used
POSTED BY:
Angela S.
May 7, 2017
didnot lighten my hair in anyway just went dark brown
Angela - We're sorry the color wasn't as light as you wanted. I see you've spoken with a representative who is working with you to lighten your hair and get a free adjusted color. We hope this next color is picture perfect!
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
