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Ginger- We’re sorry that you were unhappy with your color results and that your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Hannah B.
June 7, 2017
Good idea poor execution
POSTED BY:
Hannah B.
June 7, 2017
It sounds great and I used 2 shipments to make sure I gave them a fair chance.
My main request was to avoid any red highlights and wanted more ash. First box was way too dark and still noticeable red. Second box after giving my critique was lighter, but my hair was so red. I hated it.
Hannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura Q.
June 7, 2017
Shampoo and conditional
POSTED BY:
Laura Q.
June 7, 2017
I love the color choose that is made for me. However, the shampoo/ conditional leave a heavy oily residue on my hair and it take 3 rinses to remove on my hair... I also have to adjust my order and add more dye..
Laura- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christa H.
June 7, 2017
Never again
POSTED BY:
Christa H.
June 7, 2017
Honestly open minded and wanted this to work. The packaging is classy. I think though I was duped into buying add ons not necessary. The color was spot on but I've never felt my hair so dry/brittle/needing to be cut. This product is not as good as box color top shelf at the drug store. Without the packaging, it makes you feel like you bought at the dollar store but lucked out with color shade. It's just not worth it.
Christa - We're so sorry to hear you had a less than stellar experience with your first color application. We see you've already spoken with your licensed colorist regarding your order and they were able to help you get a refund for the add-ons and assist you with your color issues. We're glad we were able to help.
POSTED BY:
Carol S.
June 7, 2017
Too Dark
POSTED BY:
Carol S.
June 7, 2017
I followed the instructions and my hair came out quite dark. Can I get more of a "honey" blond rather then "brownish mousy blond"?
Carol - We apologize that your color turned out differently than you expected. Our records show we've worked with you to formulate an adjusted color and look forward to hearing your feedback in the future.
POSTED BY:
Melissa F.
June 7, 2017
terrible
POSTED BY:
Melissa F.
June 7, 2017
My kids described my hair as "ombre" The second bottle color did not match the first and it was awful. The root color was too dark and violet. The violet in the color made it look fake and I've been shampooing my hair extra each day to try to get the color out. I feel like wearing a hat until it grows out.
Melissa- We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Angie S.
June 7, 2017
It's ok
POSTED BY:
Angie S.
June 7, 2017
It is a beautiful color but it seems to fade a lot faster than store bought. I will Be canceling after purchasing for a few months.
Angie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lynette P.
June 7, 2017
need more color adjustment.
POSTED BY:
Lynette P.
June 7, 2017
I have ordered my hair color for the second time, send all the photos and followed all the instructions to get my desired hair color? but it is still not right:(
Lynette - We’re sorry to hear that you did not receive the results you were expecting from your hair color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Marilyn A.
June 7, 2017
Worst experience
POSTED BY:
Marilyn A.
June 7, 2017
Left a horrible waxy residue. Have shampooed my hair 4 times, going onto 5. I've conditioned and it still feels gross and looks dull. I was so scared it had melted my hair. Never ordering again.
Marilyn - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
CHRISTIAN S.
June 7, 2017
What is that oily waxy residue?!!
POSTED BY:
CHRISTIAN S.
June 7, 2017
My hair is having trouble taking color. The roots take color great, but the bottom 3 or 4 inches do not want to hold color. I was hoping this product would be different. Well no such luck. The color on the roots and everywhere looked great at first, but there was this horrible waxy oily residue. I had rinsed and rinsed and rinsed and then used the shampoo provided and then rinsed some more. I had to use my own color shampoo to finally get the oily residue out of hair. It's really gross. I have never had that problem before with all the times I have colored my own hair or have had it professionally colored. I think I spent 20 minutes at least rinsing it the first time just trying to get the residue out!
Christian - We’re sorry that your hair felt waxy and oily after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Andrea B.
June 7, 2017
Not what I asked for
POSTED BY:
Andrea B.
June 7, 2017
I asked for a lighter color, even uploaded a picture. I got the same results as I did with my previous "color". None of the golden tones showed up and neither did the red.
Andrea- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Janine J.
June 7, 2017
Poor quality
POSTED BY:
Janine J.
June 7, 2017
I experienced a weird waxy build up when trying to rinse the color out. This happened the last two if not three times. I bought a special deep cleaning shampoo that works and used it a few days before the last time I used this color and still the same waxy build up that's almost impossible to rinse.
Janine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jodie R.
June 7, 2017
color treatment
POSTED BY:
Jodie R.
June 7, 2017
It was too light and my grey came through within days.
Jodie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
May S.
June 6, 2017
Auburn look like black
POSTED BY:
May S.
June 6, 2017
Not happy on the color, auburn but look like black
May - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kimberly E.
June 6, 2017
Terrible
POSTED BY:
Kimberly E.
June 6, 2017
They decided to send different color than I ordered.... then, putting color on, smell was worst I've ever experienced. My hair was like straw for a few days, didn't feel like hair, had some kind of coating on that took about 3-4 days to come off. Never again!!!!! 😕
Kimberly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Katie P.
June 6, 2017
Hair color review
POSTED BY:
Katie P.
June 6, 2017
Color was fine - looked better after 2 weeks as it lightened back up. It does make my scalp itchy.
Katie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Tonette C.
June 6, 2017
My hair is awful
POSTED BY:
Tonette C.
June 6, 2017
I look like Elvira!!! Wanted dark brown it turned out black!
Tonette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Glenda L.
June 6, 2017
Not enough product
POSTED BY:
Glenda L.
June 6, 2017
As I stated my hair is long thick, curly and extremely dry. There just wasn't enough color.
Glenda- Thank you for sharing your feedback with us. We are always looking for ways to improve our service based on what clients like you are telling us. We want to work with you to ensure you have all the tools needed for a perfect application.
POSTED BY:
Meredith Y.
June 6, 2017
Wanted ash blonde got orange instead
POSTED BY:
Meredith Y.
June 6, 2017
I have some regrets about using this hair color. Mainly that I didn't follow my gut on a few decisions. I actually knew what I needed--a toner to correct brassy yellow highlights--but I decided to order this instead, because I wasn't confident about my DIY color/toner skills. The confusing response I got initially from the consultant made me want to cancel my order but I went ahead with it. That was a mistake.
Another mistake was not doing a strand test. When I saw 15v developer I should have known that it wasn't going to work for me. My hair is stubborn and I don't think anything less than 20v will work on it. A strand test would have at least proved that without ruining all my hair, because the color is pretty ugly right now. At least my hair isn't breaking or anything but my scalp feels a little sensitive still.
I'm pretty sure I could have gotten better results from a box color. Also disappointed that I second-guessed myself and fell for the slick marketing and a gimmicky product.
Lesson learned: This product is just as risky as buying a box dye off the shelf. You can send photos and they can give you advice but they can't guarantee you'll get good results, just like any other color that comes out of a box. So it's a about $9 risk versus a $20+ risk. Either way if you mess it up you'll still end up at a salon paying $$$ for someone to fix it. I'm just glad my hair stylist is nice and not mad that I tried this instead of going to her in the first place. I hope she can fix it.
Meredith- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
Diana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Christy P.
June 5, 2017
Color
POSTED BY:
Christy P.
June 5, 2017
My color is too red and orange/ brassy at my gray roots. It is very soft and full of body, however, the color isn't any better than store bought. It is not very shiny at all except the brassy roots
Christy - We apologize that your color formulation tinted your hair an unwanted brassy, orange/red color. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
POSTED BY:
Dawn S.
June 5, 2017
Dry Hair
POSTED BY:
Dawn S.
June 5, 2017
I used this for a few months but it just seemed to really dry out my hair. It looked horrible, Color also did not last. It would fade to a much lighter color. This product is not for me.
Dawn- We’re sorry that your hair felt drier than normal and that your hair color faded faster than expected. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Misty S.
June 5, 2017
Residue
POSTED BY:
Misty S.
June 5, 2017
Left my hair with goey residue that took 3 days to completely wash out 😡
Misty - We apologize your initial hair color left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss a solution per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Mona O.
June 5, 2017
Not for everyone
POSTED BY:
Mona O.
June 5, 2017
Not fond of the way it made my hair feel...it feels very over proccesed.
Mona - We’re sorry that your hair felt over processed after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Maureen W.
June 5, 2017
Color
POSTED BY:
Maureen W.
June 5, 2017
It seems like the last 2 colors haven't covered the gray as well as the first one did. I haven't varied from the directions.
Maureen - We’re sorry to hear that you were unhappy the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We've gone ahead and credited your account for one complimentary hair color order. We've also reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane D.
June 5, 2017
Color doesn't match my hair
POSTED BY:
Diane D.
June 5, 2017
Bought the color as a root touchup and after several times trying to get the color right it still doesn't match my hair. Oh well
Diane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jennifer W.
June 5, 2017
Too gold
POSTED BY:
Jennifer W.
June 5, 2017
It's so brassy:( I'm really disappointed. The only plus is my hair feels really silky and has body back.
Jennifer - We're sorry to hear your first order was too brassy! We see you've been working with your colorist to formulate a new color that will banish the brass. We can't wait to hear how you like your new color!
POSTED BY:
Deborah F.
June 5, 2017
Custom color - Auburn
POSTED BY:
Deborah F.
June 5, 2017
I want to let you know that I have given y'all several attempts at getting my hair color right, but this last time was the absolute worst. My hair is now orange, not Auburn, and is so damaged that my hair has been falling out by the handful daily. I can't color it again any time soon. It's going to take several conditioning treatments if I can even get it healthy again. My hair is very long and very damaged now. I have been coloring my own hair for 31 years, this is the worst it's ever been. Very unhappy right now.
Deborah- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color and complimentary reformulations, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Amity W.
June 4, 2017
eSalon Colors does not work for African American Hair!
POSTED BY:
Amity W.
June 4, 2017
I used the color kit, and it did not work on my hair. After I used there kit my hair came out the same as before I used the kit. I contacted customer service, they went to talk to the colorist Leianna H. and she is very inexperienced with hair coloring for a person that is post to be a licensed cosmetologist. Leianna H. said that the hair color would not work on my hair. The best question is. Why would you send a customer a color kit if you knew that it would not work? Girls.. save yourself I would not recommend the color kits. The only positive thing that I would say is that there shampoo is pretty good. Honestly thats about it. The store top brand boxes are BETTER!
Amity- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Beatrice- We’re sorry that your hair feels drier than normal and that you found our product messy. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Cathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and look forward to hearing your feedback in the future.
POSTED BY:
Joslyn B.
June 4, 2017
Did not cover gray
POSTED BY:
Joslyn B.
June 4, 2017
Do not want any more of your product. Please cancel account as of June 4, 2017
Joslyn - We're sorry to hear our color wasn't for you! According to our record, we can confirm your Plan has been cancelled. However, were currently reaching out to you to see how we can better suit your hair coloring needs.
POSTED BY:
amelyn P.
June 3, 2017
This product does not work!
POSTED BY:
amelyn P.
June 3, 2017
I followed the direction and did not change the color of my hair unless I am under the sun. This product did not worked!
Amelyn - We're sorry to hear the color did not provide the drastic change you were looking for! We'd be happy to increase the tones in your hair to give it a more vibrant look. We've added one free hair color credit to your account and sent you an email with more info!
POSTED BY:
Jackie M.
June 3, 2017
Disappointed 😔
POSTED BY:
Jackie M.
June 3, 2017
This didn't do anything different from buying the regular hair dye at Walmart or any store in fact I got better results from the dye I buy anywhere else. I was not happy with this product
Jackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jamie R.
June 3, 2017
1st order
POSTED BY:
Jamie R.
June 3, 2017
I tried the color. 1st it broke my scalp out with some type of sores. I must have been allergic to something in the hair dye!? . . . I DO NOT, NOR DID I WANT ANOTHER SHIPMENT SENT TO ME! Especially after such a BAD EXPERIENCE with not only the hair dye itself, the COLOR was NOT AT ALL WHAT I THOUGHT, ORDERED OR EXPECTED. I DO NOT WANT ANYMORE HAIR COLOR FROM YOUR COMPANY. I ALSO EXPECT A FULL TOTAL REFUND FOR the shipment that was NOT SUPPOSED to be shipped out to me again to begin with.
J. Russell
Jamie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Hermine R.
June 3, 2017
I didn't like the product
POSTED BY:
Hermine R.
June 3, 2017
I followed the instructions sent to me with my kit and once my hair was dry from rinsing I didn't see a difference in color from my natural color. I waited a couple days to see if it may settle but it didn't happen, so I'm not satisfied with the color, so I wish to cancel my account. Thank you
Hermine - We’re sorry to hear your initial order turned out differently than you expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience and hope your reformulated color better suited your coloring needs.
POSTED BY:
Natasha R.
June 3, 2017
Completely Disappointed
POSTED BY:
Natasha R.
June 3, 2017
I had such high hopes for eSalon. I am more frustrated with my hair after using their products. I actually cried because I was so disappointed. I wanted to color my hair a dark chocolate brown. But it looks nearly the same as when I started. I followed the directions. I did what I was told to do. I want my money back. Not worth the time, tears, or disappointment.
Though I used the shampoo and conditioner in my hair, when I got out of the shower there was dye still at my roots. I had to go back in & literally scrub my hair. I have curly hair so this caused a lot of frizz. Just overall so sad this didn't work for me. I was looking for a solution to my hair woes, not a bigger problem.
Natasha - We’re sorry that you were unsatisfied with the outcome of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We look forward to hearing your feedback in the future!
POSTED BY:
Erica N.
June 3, 2017
Never again
POSTED BY:
Erica N.
June 3, 2017
I was so excited to try a new hair color. Issue was not with kit but with the residue left behind. My hair is gummy and has a thick paste residue. I've washed my hair multiple times and it is not coming out. To top it off it didn't cover my gray at all. And my hair feels like straw. And yep followed instructions exactly. So frustrated with the situation.
Erica - We’re sorry to hear the coverage of your custom color came out differently than you expected and that your hair feeling gummy after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Berta
June 3, 2017
Wrong Color
POSTED BY:
Berta
June 3, 2017
I decided to give esalon a try due to their advertisement of custom just right color. I like to color my hair with chestnut undertones & loathe, for myself personally, red undertones or highlights of any kind. I conveyed this on my preferences and even detailed a note to that effect and after I dyed my hair, it was filled with ugly red undertones. Now I have to keep dying over this hideous mess until it clears. Hopefully by December. My personal experience with esalon is that they have a great concept & I love their packaging, but they just don't know how to follow through and do what they advertise; to give you the color you want.
Berta - We’re sorry that you weren't satisfied with your initial color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope you consider using our service again in the future.
POSTED BY:
Georgia S.
June 2, 2017
Color
POSTED BY:
Georgia S.
June 2, 2017
I am not pleased with the color. I asked to cancel but it has not been done. The gold is to yellow and not natural at all. It looks so fake in the daylight.
Georgia - We're sorry to hear you aren't happy with the color! We'd be happy to send you a more subtle golden tone to give you a natural glow! We've added a free order credit to your account. Look for our email for more information!
POSTED BY:
Michele B.
June 2, 2017
color great - however
POSTED BY:
Michele B.
June 2, 2017
it truly dried out my hair - which is already harsh and dry - even more! Just not for me..
Michele- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kim P.
June 2, 2017
Not what I expected
POSTED BY:
Kim P.
June 2, 2017
This came with enough product to apply. But my roots and ends are different colors! My roots are the color I wanted (dark brown), but my ends are more of a murky black. Thought it was a trick of lighting, but alas it is not. I was really hoping to love this!! Needless to say, I do not.
Kim- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jan P.
June 2, 2017
Need color change!
POSTED BY:
Jan P.
June 2, 2017
Tried this color again and it's just too red for me! Please adjust my next order and remove the color that makes my brown hair red! Thank you!
Jan - We're sorry to hear your formulation was too red! Your colorist has formulated a new shade that will help with this. We can't wait to hear how you like your new custom blend!
Jessica - We're sorry to hear your color didn't cover your gray! We've added a hair color credit to your account so we can provide you with longer lasting coverage at no charge! Look for our email for more information.
POSTED BY:
Joseph R.
June 2, 2017
Color didn't last
POSTED BY:
Joseph R.
June 2, 2017
I needed to recolor after 2 weeks. Very dissatisfied. Boxes at CVS last longer
Joseph - We're sorry to hear you experienced fading after 2 weeks!We see you've already worked with one of our associates to get set up for a free order adjusted to help with fading. We're glad we were able to help!
POSTED BY:
Susan L.
June 2, 2017
Color too dark
POSTED BY:
Susan L.
June 2, 2017
Color was black. Did everything same. Previously was dark brown either gold tones. This time black no gold tones. Looks goid but like previous better.
Susan - We're sorry this color turned out darker than your previous order. If you overlapped the root formulation with your previously colored hair this might be why. We've forwarded this information to your licensed colorist so your next order can be adjusted to get you back to a color you love!
POSTED BY:
Cherie R.
June 2, 2017
Reds all the way! I DON'T WANT RED!
POSTED BY:
Cherie R.
June 2, 2017
I warned the colorest that my hair tends to turn red with most color and that I needed ash tones. Well I used their "great color" but apparently no one listened! It turned out very RED with RED HIGHLIGHTS! I was hoping for dark ash blond.
NEVER again!
Cherie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marsha T.
June 1, 2017
Not Ready to Give Up
POSTED BY:
Marsha T.
June 1, 2017
I'm not sure my message got through to you that the medium ash brown you did for me is too dark and still has red tones. I have since had my hair highlighted and now need a light ash brown color. I hope the next formula works better. I am in my 60's and a dark color is just too harsh for me.
Marsha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tilly D.
June 1, 2017
Not impressed
POSTED BY:
Tilly D.
June 1, 2017
Didn't cover all grey, hair left dry, lost shine. Won't be buying again!
Tilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Judy L.
June 1, 2017
it was okay
POSTED BY:
Judy L.
June 1, 2017
the color was way darker then my natural color and my original requested asked a question about grey coverage options but I never got a response on that, just a box of color. I was hoping the "salon person" would be a bit more helpful. Not sure I'll go this route again........and if I do I'll have to figure out how to get a lighter color mix.
Judy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kassidy R.
June 1, 2017
Loved the color, but it faded within a week
POSTED BY:
Kassidy R.
June 1, 2017
I'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-(
Kassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Susan L.
June 1, 2017
Strong ammonia smell and dull hair!
POSTED BY:
Susan L.
June 1, 2017
This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today!
Susan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account.
POSTED BY:
Tammy M.
June 1, 2017
Color
POSTED BY:
Tammy M.
June 1, 2017
Thought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products!
Tammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Anita S
June 1, 2017
It was a little dark
POSTED BY:
Anita S
June 1, 2017
It seemed a bit darker than the last time if colored my hair - would it be possible to lighten it a little?
Anita- We are always happy to adjust your color to better suit your needs. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Julie G.
May 31, 2017
Not worth it
POSTED BY:
Julie G.
May 31, 2017
The box color that I buy at Walmart lasts longer. I colored my hair 10 days ago and it is already faded.
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dawn P.
May 31, 2017
Wasn't impressed
POSTED BY:
Dawn P.
May 31, 2017
The color was WAY darker than I thought it would be!
Dawn - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Bev R.
May 31, 2017
Disappointed....
POSTED BY:
Bev R.
May 31, 2017
This is the third time I've colored my hair with the eSalon product and I still am not even close to the color I wanted. I've always had blonde hair whether it be natural, highlighted, or colored. However, the color from eSalon is more red than blonde. They say they've adjusted the color for me each time but it turns out the same each time. I like the product because it is easy to do but I'm very frustrated that I cannot get the color I want. My main reason for coloring my hair is to cover the grey, which it does. However, the color is not what I'm trying to achieve.
Bev- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Holly W.
May 31, 2017
Made my hair darker than my natural
POSTED BY:
Holly W.
May 31, 2017
I wanted to lighten my light brown roots. Instead, the color darkened them by quite a bit.
Holly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Grace K.
May 30, 2017
Hair color
POSTED BY:
Grace K.
May 30, 2017
I colored my hair this weekend and the color came brown. Very disappointed.
We need to change the color to a light shade of Blonde and I only left it on for 40 minutes
Thank you
Grace
Vanessa is my colorist and I asked specifically for a color that I used last year at this time and she completely disregarded my request and gave me some stupid response like I have never colored my hair before and I haven't used esalon before. I have been using this for over a year now but this will be my last. I feel like because I didn't reorder the highlights she is responding in such a petty manner. I will not use this device again.
Susan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karie L.
May 30, 2017
Not enough red.
POSTED BY:
Karie L.
May 30, 2017
I will start by saying that I do love the shampoo and conditioner that comes with the dye!! However, this last order that I received has turned out to be a bit of a disappointment for me. My hair color is more brown than I like. The first kit that I received had the "top coat?" And that seemed to make my hair a brighter red. That is more along the color that I am looking for. Will probably cancel because I can get a consistent color from the store.
Karie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Katie D.
May 30, 2017
Nothing special
POSTED BY:
Katie D.
May 30, 2017
I don't love not hate my new color I did want it more golden for a warmer chocolate brown and it's not and it isn't shiny my main concern is the texture of my hair is now coarse and gummy feeling at same
Time..customer service was good just wish I loved the product
Katie - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Nancy W.
May 30, 2017
Wanted to love it!
POSTED BY:
Nancy W.
May 30, 2017
The hot roots were killer. I went back to Umberto when my sweet husband sweetly told me that the top of my head was a bright light orange color in the sun. Not a good look. The Umberto light brown took care of the roots and blended everything together nicely.
Nancy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
brittany G.
May 30, 2017
Good color but be careful
POSTED BY:
brittany G.
May 30, 2017
I loved my color but soon after using this my hair began to fall out. I thought it was other things and tried to remedy it. But it has continued and nothing seems to help. I have now stopped using the color but my hair is definitely much much thinner. I'm really worried that it has done permanent damage.
Brittany- Thank you for sharing your feedback, We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and we recommend consulting with a physician prior to coloring your hair again regarding any outside factors that may be causing hair loss.
POSTED BY:
Devon F.
May 30, 2017
Matte Ash Brown = RED
POSTED BY:
Devon F.
May 30, 2017
the color was standard do at home hair color. I was pleasantly surprised that I didnt need both entire bottles as I usually use two packages of color because I have a LOT of hair. however, the color was not at all as expected. I dont know if the browns have lightener in them or what, but I was trying to go slightly darker and ashier than my normal hair color and instead went slightly lighter and with very red undertones. There's nothing "ash" about this color! Very disappointing. The dye itself was also very drying for my hair and there wasn't nearly enough conditioner in the little packet to re-moisturize, so I ended up having to do a deep conditioning mask to re-moisturize my hair and make it back to normal.
Devon- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Doris G.
May 30, 2017
hair color
POSTED BY:
Doris G.
May 30, 2017
My hair turned a awful color will not ever order again!!!
Doris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tabetha M.
May 30, 2017
Not covering grey
POSTED BY:
Tabetha M.
May 30, 2017
Despite following directions, including wait times, I still have the pesky grey hair trying to peek through.
Tabetha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sophie M.
May 30, 2017
not the good color
POSTED BY:
Sophie M.
May 30, 2017
hello,
i need a color like the photo i updated today
is it possible?
thank you
sophie
Sophie- Thank you for your comment. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nicole Y.
May 29, 2017
It's a two person job / go to a professional
POSTED BY:
Nicole Y.
May 29, 2017
I ordered a color slightly redder than what I was originally and I ended up with red roots and dark brown lengths it was a mess and it being a holiday weekend I had to go buy another color to cover it. I guess if you have someone to help you "paint" your roots it may work better. But I have shoulder length hair and a lot of it so doing just my roots and seeing that the back was properly covered was impossible. And I did follow the directions exactly and I did contact them about the horrible turnout they responded within a day, but it being a weekend I had places to be and couldn't wait for their reponse and then them telling me they'd needed pictures I am assuming so they could send me a fix for the issue, like I said I wasn't going to walk around looking like a skunk so a trip to Rite Aid was all I could do to fix it. I am extremely disappointed as I've seen so many youtubers rave about this product but then again they are sponsored, and if they'd had a similar issue to mine they could have had it fixed even professionally and gone on with their video saying how amazing it is. I guess there is a reason none of them stick with it and all the ones I've watched go back to the professionals after one use. It's also very messy.
Nicole- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa K.
May 29, 2017
Color started out great, then faded. Customer support faded, too
POSTED BY:
Lisa K.
May 29, 2017
I was really nervous at first, being that I was new at coloring my hair and I was going from blonde to mahogany. The resulting color was stunning! The instructions were spot on (follow them to the tee and you won't be disappointed!) and easy to follow. Unfortunately, by the end of 2 weeks, the ends of my hair (a chin length bob) had begun to fade. By the end of 6 weeks (the time I'd chosen between colorings) my stunning mahogany on my ends and the middle had gone to a lifeless medium brown. OK, so I expected the recoloring to fix this. After following the instructions given in my first recoloring, my faded ends remained, and were even more visible now in that my roots had been revived to the beautiful mahogany.
I contacted customer service, who asked me to send pictures, which I did. I immediately received an email confirming receipt of my pictures, saying someone would be "reformulating my color". Huh? That doesn't help me now. As a result, I've decided to discontinue my relationship with esalon.com. It's just not a great fit between us.
Patti - We're sorry to hear your order was a littler darker than you wanted. We see you're already working with your colorist to formulate a new color. We can't wait for you to try your new custom blend!
POSTED BY:
Shutha K.
May 29, 2017
Doesn't work
POSTED BY:
Shutha K.
May 29, 2017
Went through the process of picking my hair color, thickness etc...all this color did was add a browner tint to my hair. Nothing like the picture/coloR I choose.
Shutha - We're sorry to hear you weren't impressed with your first color application. We've added a free order credit to your account so you can try again with a color adjusted to bring more of a pop to your color! Look for our follow-up email for more information.
POSTED BY:
.
May 29, 2017
Hair products
POSTED BY:
.
May 29, 2017
Just fine until you try to xl your account! In NO PLACE can you xl out of the system and remove your credit info!! I even went to EDIT to try and take my card info out and removed everything only to have it all return, my credit card number, my address and my phone number!
Peggy - We're sorry to hear you're having trouble changing your personal information. We'd be happy to help you control the information in your account. We're sending you an email with further instructions.
POSTED BY:
lisa S.
May 29, 2017
Not for me
POSTED BY:
lisa S.
May 29, 2017
The color turned was bad made my hair look grayish green
Lisa - We're sorry you didn't have a good experience with your first color application. We see one of our associates has already contacted you concerning your account. We're glad we were able to help!
POSTED BY:
Donna D.
May 29, 2017
A big dissapointment
POSTED BY:
Donna D.
May 29, 2017
Not what i expected. Loved my previous hair colors but wow two toned hair?? Did directions as was to the very last word. Lighter warm brown got my roots a darker brown with red highlights length of hair was more a warm but medium warm brown no ted highlignts. Idk ..but hae to recolor. Otherwise the colors b4 were been and fantastic just skin tone didnt fit red. O well maybe a bad batch. But I do highly recomend as my orders b4 were just awesome ..
Donna - We're sorry to hear your last order didn't turn out as expected. Per our Satisfaction Guarantee, we've added a credit for one free hair color to your account so we can help you fix it. Look for our email for more information.
POSTED BY:
Sidney W.
May 29, 2017
Custome color
POSTED BY:
Sidney W.
May 29, 2017
Color too dark brown,, I wanted more reddish, or coppery color, do not like color I got.
Sidney - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim C.
May 29, 2017
Covered gray But not for me!
POSTED BY:
Kim C.
May 29, 2017
It covered my gray. But left my hair dry and brittle. I will not reorder.
Kim - We're sorry to hear you experienced dryness. We see you've already spoken with your licensed colorist who was able to help you get a credit for a free order. We hope we can help you find hair color perfection!
POSTED BY:
Mary Ann H.
May 29, 2017
Burning Sensation When Applied
POSTED BY:
Mary Ann H.
May 29, 2017
This product caused a burning sensation to my scalp. I have cancelled all future orders.
Mary Ann- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Keely S.
May 29, 2017
Beautiful color just too strong for my hair.
POSTED BY:
Keely S.
May 29, 2017
My hair became very dry after 2 applications. The ends feel like dry hay!! I work hard to keep healthy hair with products and TLC. I would like to cancel completely. Thank you.
Keely- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Deana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lori C.
May 28, 2017
Custom Hair Color
POSTED BY:
Lori C.
May 28, 2017
The last three products have left a film on my hair that weighs down the hair and leaves it feeling greasy. The base color also doesn't take to my hair.
Lori - We’re sorry to hear that you were unhappy with the results of your custom colors. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane H.
May 28, 2017
Where's the red?
POSTED BY:
Diane H.
May 28, 2017
I loved the color when I got my first order. This time around, it came out with barely any red. And I had a very hard time rinsing it out. So disappointing.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Yvette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maria Q.
May 28, 2017
HORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLOR
POSTED BY:
Maria Q.
May 28, 2017
HORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLOR
I TRUST YOU. I ASK FOR MY REGULAR COLOR. I SEND A PICTURE WITH
MY LIGHTS.
THE RESULT A BLACK BLACK BLACK COLOR. THAT CHANGE MY PERSONALITY AND
MY FACE FRAME. I HAD TO RUN TO BUY AND REDO WITH A BLOND COLOR DID NOT WORK STILL VERY BLACK YET. I WENT TO MY NICE WEDDING (WAITED FOR 6 MONTHS EVENT) VERY UNHAPPY, DISAPPOINTED OF MY APPEARANCE. I WILL NEVER NEVER NEVER ASK FOR YOUR PRODUCTS AGAIN. WASTE OF MY MONEY BUT FOR THE MOST I REALLY I DID NEVER FORGET AND FORGIVE YOU WHAT YOU DID TO MY HAIR.
DO NOT EXPECT ANY MONEY FROM ME
I TRUST YOU. I ASK FOR MY REGULAR COLOR AND I SEND A PICTURE WITH MY HI LIGHTS. I NEVER ASKED TO CHANGE OR TRY SOMETHING ELSE.
Maria- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Susan C.
May 28, 2017
hair turned red
POSTED BY:
Susan C.
May 28, 2017
following your instructions my hair still turned red!!! I wanted warm blonde. I will buy my products from another supplier in the future
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura L.
May 28, 2017
Lasting
POSTED BY:
Laura L.
May 28, 2017
Very disappointed the color didnt last my grey's come out with in a month so I dont think I will continue with this product
Laura - We're sorry to hear your color didn't cover your grays! We can adjust to help with this, and have added a credit for a free hair color order to your account. Look for an email from us soon.
POSTED BY:
Martina D.
May 27, 2017
Stop
POSTED BY:
Martina D.
May 27, 2017
I cancelled future orders only to find another shipment coming. I hate the color and product...stop shipping.
Katharine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Grace D.
May 27, 2017
Not the color I wanted
POSTED BY:
Grace D.
May 27, 2017
The color I wanted was strawberry blonde what I got was more auburn. I asked to match my current hair color and color greys, but this color was too dark. The roots look are a bit lighter than the ends and I followed the directions to the T. I really would have liked my first time to have been more positive. I also got worried as I shampooed it as it was so dry and sticky, but once I put in the conditioner it got soft and nice. As it was developing I was a bit worried as it was a bit dark, but I had hoped it would lighted up once it dried, but it hasn't. Instead of light brown maybe it should have been dark blonde? I'm not sure?
Grace - We're sorry to hear your first color application wasn't exactly what you were looking for. We see you've worked with your colorist to create a new formulation that's just right. We're glad we were able to help!
POSTED BY:
LiReesa W.
May 27, 2017
Like color, but feeling sticky!
POSTED BY:
LiReesa W.
May 27, 2017
So I've applied color (with a brush), followed the instructions to the letter, washed and conditioned- and I'm a STICKY MESS. I can't even run a comb through my tangled mess of hair. Now, from what I can see in the spots that are not matted down, the color seems to be exactly what I asked for. Unfortunately though, I don't think I'll be ordering from eSalon again, as I will be spending my Saturday night trying to figure out how to return my hair to a normal texture. *update: after googling solutions (there were many posted, as this apparently happens more often than I thought) olive oil ended up being my saving grace!! I can show my face now!*
Reese- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Stephanie W.
May 27, 2017
Gray coverage
POSTED BY:
Stephanie W.
May 27, 2017
I noticed about a week after I colored my hair the Gray in the front by my bangs and on my Crown started to show through again
Stephanie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
None N.
May 27, 2017
Great gray coverage but...
POSTED BY:
None N.
May 27, 2017
The color covered gray hair very well but 1 bottle of color, shampoo and conditioner not enough for hair length. Hair shiny and soft but there was no evidence of the purple color I selected. I uploaded a photo so colorist should have advised me if I my hair would not dye my hair the color I selected.
April - We're so sorry to hear your first color order didn't live up to your expectations. We sent two bottles of color with your application, but if you need a third, we can always add another bottle, just ask your colorist! If you need more shampoo and conditioner packets, you can add extra packets to your kit through our shop page. We also sell our shampoo and conditioner in full sized bottles! We've added a free order credit to your account, so we can send you a reformulated color that will ramp up the purple tones. Look for our email for more information.
POSTED BY:
Kim D.
May 27, 2017
Very unsatisfied
POSTED BY:
Kim D.
May 27, 2017
Color was horrible, not the shade i had requested, left my hair feeling like straw, grey coverage is horrible and I am already showing Grey again after only a week. Got better results from the $7 drugstore box brands.
Kim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lee B.
May 26, 2017
Grey hair coverage not good
POSTED BY:
Lee B.
May 26, 2017
I ordered permanent colour to have sufficient coverage for my grey hair. The colour was fine initially; my hair was also soft and silky. After 3 weeks however, all my grey hairs (entire shaft) are noticeable. I have always had my hair coloured in a salon using permanent tint and my grey hairs did not show after. I was expecting the same since it's supposed to be permanent colour.
Lee - We're sorry to hear your color faded too quickly. We see you've already spoken with one of our licensed colorists who was able to work with you to formulate a new color that should better suit your needs. We look forward to hearing how you love your new formulation!
POSTED BY:
Rita L.
May 26, 2017
Did not work for my hair.
POSTED BY:
Rita L.
May 26, 2017
I followed instructions but the result was unsatisfactory. My hair did not absorb the color particularly my grays. I will not use this product again....ever.
Rita - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Tina B.
May 26, 2017
Super Oily!!!
POSTED BY:
Tina B.
May 26, 2017
I followed all the directions, put the first bottle on the roots and then the second on the ends. My daughter used what was left from the first bottle to do a pikaboo in the underneath of he hair. Both of our hair was super grease. you could squeeze the oil out on your hand when my hair was dry! I used your shampoo plus mine because yours was not enough. I had to wash my hair 5 times to get the oil out of my hair. On the upside it did color my hair and the gray roots. But I highly doubt I will use this again.
Tina - We’re sorry that you were unsatisfied with your eSalon experience and your hair color left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
shelly P.
May 26, 2017
?????
POSTED BY:
shelly P.
May 26, 2017
I am trying to like this product but don't see much difference between this and clariol . Just the price . I'll try again .
Shelly - We're sorry that you have not been satisfied with your custom blended hair color. We'd love a chance to wow you, so we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that you will love!
POSTED BY:
Yolanda A.
May 25, 2017
Scam
POSTED BY:
Yolanda A.
May 25, 2017
I didn´t received my first order and... surprise! Just received an email with a new order??? WTF?
Automatic shipping orders...???!!! I´d never check this. I talk with my bank to refuse the payment, and I'm trying to unsubscribe my account, but is impossible...
Could you do it?
Amazing.
Yolanda - We apologize for any confusion regarding our service. We want to assure you that we have cancelled and fully refunded your second order. We have also reached out to you to make sure we can send you a replacement for the first order that didn't get to you.
Cheryl- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
April J.
May 25, 2017
I don't like the way it leaves my hair
POSTED BY:
April J.
May 25, 2017
After coloring my hair is stiff and I have to use extra conditioner. I also think it's too brown and not red enough.
April - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
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