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Iris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
terri S.
July 5, 2017
Wrong color
POSTED BY:
terri S.
July 5, 2017
U guys sent me the wrong color look@ my1st pic.compared to the2nd one what r u going to do about it??u guys owe me!I trusted u!!!
Terri- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Tamara H.
July 5, 2017
Very fake looking color, I was disappointed.
POSTED BY:
Tamara H.
July 5, 2017
The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed.
Tamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Heather S.
July 5, 2017
Not so Great on my Grays
POSTED BY:
Heather S.
July 5, 2017
I finally was able to color my hair with the product I purchased from eSalon. While I absolutely love the color, it did nothing for my grays. The first day right after coloring there were no grays, but now that it's been washed, they're visible. Love the color, but I need something that will do more for my grays.
Heather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Beckie B.
July 5, 2017
not the right color
POSTED BY:
Beckie B.
July 5, 2017
This made my hair mostly brown,when I am a natural red head. Not too impressed,going to try one more to give them the benefit of the doubt. Pray they get it right
Beckie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shari E.
July 5, 2017
Custom Hair Color
POSTED BY:
Shari E.
July 5, 2017
I consider this company has poor service.
I requested a change as advertised
Response was given as if change was made.
No product was sent until next scheduled shipment and it was not changed.
I have stopped shipment of this product due to disappointment in false advertising.
Review of Complaint--Do not sent a replacement at proper time and did not "customize" hair color with "personal colorist".
DO NOT USE this Service--better off buying from store and saving money! At least you can re-evaluate and purchase a new color if the shade is not working!!!
Shari- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cheryl M.
July 5, 2017
Disappointed!!!!
POSTED BY:
Cheryl M.
July 5, 2017
When I change my color for this order, I wanted my hair blonde, lightest blonde I could get. I even sent a picture of the color I wanted, what I got & paid for was not what I asked for! Dark blonde is not what I wanted! Very Very Upset😩😡
Cherly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Dawn R.
July 5, 2017
Hair color
POSTED BY:
Dawn R.
July 5, 2017
The color was just a little lighter than the last time.. however I think I would prefer to go to the salon
Dawn- We’re sorry that you were not completely satisfied with your hair color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Crisanna F.
July 5, 2017
Love the color but ...
POSTED BY:
Crisanna F.
July 5, 2017
I love the color that I originally get from this product but it doesn't last long. I'm about 85% grey so it's hard for my hair to retain any color products. Like many other hair coloring products of various brands, I see tones of my color in the drain every time my hair gets wet. After 4 wks, it's definitely a much lighter color.
Crisanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
POSTED BY:
Rebecca J.
July 5, 2017
Not the right colour
POSTED BY:
Rebecca J.
July 5, 2017
The dye, at first, would not wash out and made my hair feel horrible. After washing my hair a few times it felt better but the colour looks the same as my natural hair colour (I ordered medium copper golden and my hair is light brown) and it is not even slightly redder, it is just duller. I would like a refund and money to buy a colour stripper as I do not like the colour it has become.
Rebecca - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Carla A.
July 4, 2017
Copper results, want dark ash root cover.
POSTED BY:
Carla A.
July 4, 2017
Tried this product for 18 months. It has easy to follow directions, it doesn't smell terrible, it looks shiny and covers the gray just the way I would like. BUT. It has literally turned my hair red. copper. orange. When the roots grow out...they are not red. Multiple color adjustments and Color Enhancing Treatment did not make much difference. I have realized that all the ads that I see for this product have reddish tones, and that maybe it's just not realistic to want non-red results from it.
Carla- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Julia C.
July 4, 2017
very dissappointed
POSTED BY:
Julia C.
July 4, 2017
I requested a light brown with no red tint for my light brown hair and after I used this product, I now have dark brown and even black in some places hair with more red that I've ever had before.
Julia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angela P.
July 4, 2017
I didn't actually complete an order
POSTED BY:
Angela P.
July 4, 2017
I was thinking about re-ordering hair color with the company, but never actually hit the order button. I wake up the next morning to an email saying my order is being processed. Sneaky tactic to just charge someone if they have an order in their cart. I will not be ordering from you again as you do not operate with integrity. The hair color itself is fine, but not worth $25. I was only considering ordering because I got an email for $7 off, but again that is sneaky as it is on your other products that I don't really care for.
Angela- Thank you for sharing your feedback. We apologize for any confusion. It appears your service was turned back on which is why an order was processed. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Gayle G.
July 4, 2017
I'm done
POSTED BY:
Gayle G.
July 4, 2017
This round had more red in it than my initial order, which I reviewed as having too much red in it. After consultation regarding my initial order dissatisfaction, you sent me a 100% black order, which I could not/did not use. To make up for that, you sent me this. I am baffled by this additional amount of red - and am not satisfied with this color. I'm done.
Gayle- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Ofelia H.
July 4, 2017
Product burns scalp
POSTED BY:
Ofelia H.
July 4, 2017
This product burned my scalp unlike another hair color product I ordered through the mail. I purchased this product to try something different but since the product burned my scalp and the odor was overwhelming, I will not reorder and will go back to the previous company. Their product did not burn my scalp and the scent was not overpowering.
Ofelia- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Mrs Dee
July 4, 2017
Not as expected
POSTED BY:
Mrs Dee
July 4, 2017
Was very excited to try this but unfortunately did not live up to expectation. Made my hair very sticky even after rinsing it the 2nd time thinking it just needed more thorough rinsing. The colour was dull, compared to high street brands I've tried - no shine for some reason. Although I must say the packaging was very nice but won't be buying again.
Mrs Dee- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cliessa N.
July 4, 2017
The red tones are down but
POSTED BY:
Cliessa N.
July 4, 2017
the grey is not covered as well. Is there a happy medium?
Cliessa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Norma S.
July 3, 2017
My review is ZERO
POSTED BY:
Norma S.
July 3, 2017
It was a total waste of time and money. Not a bit of reddish tone and I ended up in exact same color. I need shipments discontinued immediately
Norma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Alma G.
July 3, 2017
Not covering grey
POSTED BY:
Alma G.
July 3, 2017
I followed instructions to a "T"; my grey still shines through; the main reason for me coloring my hair is for grey coverage. Extremely disappointed. Was hoping this would save me money that is spent at a salon.
Alma - We're sorry to hear you've been having issues with gray coverage. We'd love to send you a reformulated color that will better cover your grays. We've added a free order credit to your account and sent you a follow-up email as well.
POSTED BY:
Sue I.
July 3, 2017
Doesn't cover gray
POSTED BY:
Sue I.
July 3, 2017
I would color my hair with this product and 2 days later my roots would be gray again. When I reached out to the company, I was offered a discount like that would make it ok.
Sue- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Frida C.
July 3, 2017
Is the way that expected doesn't last long and am loosing my hair is too strong
Frida- We apologize that you experienced more hair loss than normal and that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. Hair color should not cause hair loss and we highly recommend consulting with your physician prior to coloring your hair again. We have gone ahead and reached out to you to ensure that our product is right for you.
POSTED BY:
Penny P.
July 3, 2017
Colorist changed my color
POSTED BY:
Penny P.
July 3, 2017
I am very disappointed. My root color was correct and used as directed. The color for my roots was not correct and when I asked they just told me I must have not followed the instructions. I read the instructions as I have been for the last 20 years I have been coloring my hair. When I looked at the formula they did for the roots and the ends I see they changed the formula for the ends without even stating it in the instructions. I am very discouraged. I loved the colors they sent prior, they looked natural.
I hope my furture orders are correct. This next time I will definitely check the color formulas before I apply them.
My prior orders were great. I hope this is a one time error.
Penny- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jen M.
July 2, 2017
Unfortunately too dark for me
POSTED BY:
Jen M.
July 2, 2017
Hi, I'm sorry but I'm not happy with the colour you sent me. It is too dark for me. I appreciate I did ask for the colour to be changed but I now really appreciate the original colour you created for me.
Jen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Barbara S.
July 2, 2017
Strawberry Blonde
POSTED BY:
Barbara S.
July 2, 2017
I was looking forward to using this service. However, I paid for one product the color wasn't what it was expected to be. I was sent a free product and another free product. I sent pictures and was asked to contact them. I did, and was told they couldn't get my color. I'd have to go to a colorist and have it adjusted before they could assist any further. I'm disappointed.
Barbara- We’re sorry that you were unhappy with your color results. Although we do not want to lose you as a client, we would rather not send you something that wouldn't provide the desired results. Again, we apologize for any inconvenience.
POSTED BY:
Penny M.
July 2, 2017
Please cancel order
POSTED BY:
Penny M.
July 2, 2017
I like the color but not the process results. While putting it on everything it touches is stained. And for at least two weeks after it stains my hands and nails. Its like it was put on too thick. This last time I washed my hair three times after the coloring. It still stained my nails.
Penny- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
.
July 2, 2017
color washed out around front of my face and sides after 2nd shampoo
POSTED BY:
.
July 2, 2017
sorry but I tried your product and it works the same way when I buy in the department store, not your fault. I must have gray hair that cannot hold color! Was just wishing your product would really work for me.
And I do use a salon shampoo/conditioner for dyed hair only.
Pamela- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Kimberly L.
July 1, 2017
Not the right color
POSTED BY:
Kimberly L.
July 1, 2017
After receiving my first color, I asked for one that was lighter with more copper. The second color was perfect. But for some reason this last color was the same as the first color! That makes no sense. I am not a happy camper and am thinking of cancelling
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amy W.
July 1, 2017
Nice color
POSTED BY:
Amy W.
July 1, 2017
I really do like the color that resulted from using esalon products, however, the application in itself is rather messy and tedious. I did not like having to color my roots first, wait 25 minutes, then put more color on the rest of my hair, leave on for 5 minutes, then put more color on once I'm in the shower. I have long hair, so it was MESSY. Also my hair was extremely dry afterwards. I used the enclosed conditioner and shampoo, which was not even close to being enough for my long hair. Also, I did the pre testing beforehand as stated in the usage booklet, with no issues. However, once I actually colored my entire head, it began to burn horribly when I started to wash it out in the shower. I don't know if a reaction occurred when the color combined with water, but it was awful. I really do like the overall, even color, but will not use this product again, it's just not worth the hassle and I'd rather not have my head burn when coloring it.
Amy- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Erica S.
July 1, 2017
Leaves hair greasy
POSTED BY:
Erica S.
July 1, 2017
Second time using this product and after 3 shampoos in the same day, during washing out color, my hair still felt greasy and nasty. I've followed my instructions and even used my own shampoo after using the kind provided. Love the color, just not the feel after. Took 4 shampoos to feel normal again!
Erica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
dorothy C.
June 30, 2017
wrong color
POSTED BY:
dorothy C.
June 30, 2017
what I requested was a bright coppery color. What I got was a very deep brown with a hint of red
Dorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Casey T.
June 30, 2017
too dark
POSTED BY:
Casey T.
June 30, 2017
this colour was too red, and too dark has made my hair a dark auburn/ginger colour.
Casey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Claudia V.
June 30, 2017
Didn't do what was promised,
POSTED BY:
Claudia V.
June 30, 2017
It didn't cover all of my gray hair. Very disappointed!
Claudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information!
POSTED BY:
ANGELA W.
June 30, 2017
Really wrong for me
POSTED BY:
ANGELA W.
June 30, 2017
Colour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :(
Angela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Brenda B.
June 30, 2017
Good idea just not happy w results.
POSTED BY:
Brenda B.
June 30, 2017
Color darker than wanted..wanted light auburn. Slowly fading. Wont buy again. Get same results from store and lasts same amt of time.
Brenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Grace A.
June 30, 2017
Overall like ease of ordering
POSTED BY:
Grace A.
June 30, 2017
Not happy with color- want to go darker but still want a rich product
Grace - We're sorry to hear your last color wasn't dark or rich enough. We've heard you and are adjusting your next order to have deeper, richer tones. We've also added a free order credit to your account. Look for an email from us for more information!
POSTED BY:
JANE N.
June 30, 2017
CAN NOT RECOMMEND AT THIS TIME.
POSTED BY:
JANE N.
June 30, 2017
I reviewed my color for you through the order. I expressed that my hair had a strong red hue to it in the "grow out" area after the treatment. I received an email offering corrective product. I agreed to that. Then I received another email which was a duplicate of the original about a week later. I agreed again and stated in the email that this was my second response. I indicated in my original review that my previous stylist had used Volume 30 to lift my color and it still took some time. The color was one problem. The extremely poor response is the main reason I am only giving you one star.
Jane- We’re sorry that you were unhappy with your color results and service. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Perla M.
June 29, 2017
stain in my forehead
POSTED BY:
Perla M.
June 29, 2017
I got a black stain on my forehead I am very worry,
that it will not come out.
Perla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful!
POSTED BY:
Michelle C.
June 29, 2017
The color.
POSTED BY:
Michelle C.
June 29, 2017
I am not happy with the color at all. It just looks black, and it was very hard to take off.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
M-T C.
June 29, 2017
Color dye
POSTED BY:
M-T C.
June 29, 2017
It is still too red... I would like it to be more towards a medium brown
M-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Gina P
June 29, 2017
Color not as expected
POSTED BY:
Gina P
June 29, 2017
Color did not come out even close to the color I chose. I honestly hate it. I followed the instructions now I have blonde, copper, and goldish hair. It's awful!
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jill P.
June 29, 2017
Love the color.... but its damaging my hair - Must Stop Using!
POSTED BY:
Jill P.
June 29, 2017
I think the headline describes it all.... Please cancel my account!
Jill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps!
Debi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Donna J.
June 28, 2017
Poor staying
POSTED BY:
Donna J.
June 28, 2017
Lasted less than 2 weeks. At 6 weeks I have received a roots top up but there is no colour on my hair to retain as hasnt been since wk 2, at ALL. Pants, dont bother.
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
LETICIA D.
June 28, 2017
Red
POSTED BY:
LETICIA D.
June 28, 2017
I thought it would come out more red but it didn't. I'll let you know in 2 weeks how the Head & Shoulders help.
Leticia - We're sorry the color wasn't as red as you were expecting. We see you've already communicated with one of our associates, who is helping you achieve more vibrancy. Make sure that you are using a sulfate-free shampoo for color treated hair as using other shampoos can strip your hair of color and reduce bold, red tones in your hair.
POSTED BY:
Carol C.
June 28, 2017
Purchased for damaged chemo hair and scalp
POSTED BY:
Carol C.
June 28, 2017
Was not satisfied, color was darker and cooler than expected for description, that can be modified though, the real bummer is I tried this service because I thought they may be able to help keep a nice rich color in and soften and help repair chemo riddled thin hair and scalp. Nope. Terrible, the cheap Walmart brand made my hair softer, and yes I used the after treatment as well.
Carol - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sherrie V.
June 28, 2017
Not Great
POSTED BY:
Sherrie V.
June 28, 2017
I ordered a light golden strawberry color and received a close to mahogany. Yuck. I even sent a picture in.
Sherri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stacy K.
June 28, 2017
Love the product Color all wrong
POSTED BY:
Stacy K.
June 28, 2017
I thought my color was going to be a chocolate/dark brown; however it is black. Does not look natural to me. :(
Stacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Daniela - We're sorry to hear you never received your second order! We're working on sending you out a replacement ASAP. Look for your follow-up email for more information!
POSTED BY:
barbara C.
June 27, 2017
Hasn't kept the colour very long
POSTED BY:
barbara C.
June 27, 2017
I am rather disappointed with my first pur,chase as the colour has all washed out lasting about 3 weeks which I don't consider good value for money, so I would therefore not ask you to send me anymore. Thank you.
Barbara- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Sarah A.
June 27, 2017
Devastated
POSTED BY:
Sarah A.
June 27, 2017
The color was TOO dark. That's for starters. I left it on for less than 1/2 the time it stated to. I had intentionally allowed my hair to grow out anticipating doing this with your company after seeing the advertisements! My hair had roots appropriately 1" and 3/4 inches long. I had been letting my hair grow out from a short bob cut and it was past my shoulders at the point I colored it with your product.
Not only was it so dark it turned a blackish color with plum tones but when I washed it I had so much hair fall out in the shower I panicked! It was like a chemo patient!
I thought PERHAPS it was only because I had done something wrong myself.. I have done OTC products before however and NEVER had such a reaction.
I thought if I waited and allowed myself to miss one shipment and didn't use any products in my hair, no heat to dry it, or style it, didn't get in a pool with chemicals.. that it would lighten and wouldn't do anymore damage.
However hair continued to fall out at an alarming rate AND began to break off at the ends until it was ABOVE MY SHOULDERS and barely elbow my ears!!
I finally had to suck it up and go into a salon where I was told YOUR product had damaged my hair beyond repair! I had to have my hair cut so short its now approximately three inches short all over! SHORTER than it was when I started growing it all out! And I've had to pay an exhorbant amount on keratin treatments to try and strengthen it. You can even see my scalp in places from loosing hair!
I will be filing complaints along with pictures.
Sarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Rochelle C.
June 27, 2017
Great color just not enough product
POSTED BY:
Rochelle C.
June 27, 2017
Great color just not enough product for even just the roots if you have really thick hair so doing to top and bottom roots and not so much middle. Next shipment I ordered an extra bottle for ends to try and see if I can get better coverage
Rochelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kathy A.
June 27, 2017
Nice color but....
POSTED BY:
Kathy A.
June 27, 2017
It is not covering my stubborn greys. Any hints would be helpful
Kathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
.
June 26, 2017
HIDEOUS!
POSTED BY:
.
June 26, 2017
Not impressed. Asked for dark blonde. Got RED! Ugh. Originally light blonde but you turned me red. Also autoplan. Really? Don't remember seeing that when I ordered. If you want to mess your hair up go ahead and order. Better off shopping at grocery store.
Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
paula F.
June 26, 2017
Do not want auto ship. Turn off
POSTED BY:
paula F.
June 26, 2017
Was sent to my old address even though I changed to my new shipping and billing address!
Paula- We’re sorry that your order was shipped to the wrong address. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
.
June 26, 2017
Not the right colour and terrible texture problems
POSTED BY:
.
June 26, 2017
After using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results!
We're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help!
POSTED BY:
Running1
June 26, 2017
Good coverage
POSTED BY:
Running1
June 26, 2017
This kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color.
Running1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joanne L.
June 26, 2017
Color
POSTED BY:
Joanne L.
June 26, 2017
I am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle
Joanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rosalinda M.
June 26, 2017
Didn't Work For Me
POSTED BY:
Rosalinda M.
June 26, 2017
My hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase.
Rosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rebecca K.
June 26, 2017
Disappointing
POSTED BY:
Rebecca K.
June 26, 2017
I was really excited to try this. I'm really bad about going out and buying my hair dye in a timely manner. Even after I buy it, I'm the person to let the box of dye sit there for two weeks before I'll actually do it. I figured this would make it easier and more exciting so maybe I'd do it right away. That part was accurate. However, I was disappointed by the color twice. I've been dyeing my hair since I was 18 and have become quite good at it. My first order, I followed the directions that I was given. After I rinsed, my roots were much lighter than the rest of my hair. Also, my hair color didn't come out dark like I was hoping. It was more of a faded copper/red. (My hair did feel soft though...so bonus!) So, I updated the pictures and "changed the formula". I got my second delivery. I decided to do my roots the way I always do rather than following the directions, and my roots matched quite well. However, the color still wasn't what I was looking for. I'm giving it three stars because it shipped on time and it did leave my hair soft and relatively shiny...which is always a good thing when it comes to hair dye. However, as far as the color is concerned, I'm just going to go back to my old hair dye and stick with that.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sharon S.
June 26, 2017
worst I ever tried
POSTED BY:
Sharon S.
June 26, 2017
It was supposed to be red, it is so dark, not red, darker than MY own hair. When rinsing, it turned to pudding, weird and took a long time to rinse out. Cheap tools. I have better results from the grocery.
Would NOT recommend.
Sharon - We're so sorry to hear you had a bad experience with your first order. We see you've already spoken with one of our representatives who assisted you in getting a refund for your first color and helped you with your complimentary reformulated color. We're glad we were able to help.
POSTED BY:
Sandra C.
June 26, 2017
Not right color
POSTED BY:
Sandra C.
June 26, 2017
The color was black and it was supposed to look a darkish brown. Very disappointed.
Sandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kourtney H.
June 25, 2017
It was ok
POSTED BY:
Kourtney H.
June 25, 2017
The color I ordered was supposed to be relatively dark with a purple undertone. I used it yesterday and have to say, I'm not impressed. It ended up only being a shade darker than what my color was previously and theres not a single hint of violet-which was the reason I chose that color.
Kourtney - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Catherine W.
June 25, 2017
not what I expected
POSTED BY:
Catherine W.
June 25, 2017
I followed the questions exactly. I wanted a red hue to my color and I got none at all. I was very disappointed.
Catherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kay G.
June 25, 2017
First Try
POSTED BY:
Kay G.
June 25, 2017
The color was really nice, but my fine hair fell off by the handfuls. Not good.
Kay- We apologize that you feel our color caused hair loss.Color doesn't cause hair loss by itself. It can be a variety of things such as new medications, diet etc. We recommend you contact your doctor before future color applications. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
POSTED BY:
Jessica G.
June 25, 2017
Not the color I wanted
POSTED BY:
Jessica G.
June 25, 2017
The color sent was darker than the pictures...I need a brighter red.
Jessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cindy F.
June 25, 2017
While I love the idea, it's not for me
POSTED BY:
Cindy F.
June 25, 2017
We tried twice to get my color correct and each time my hair turned straw-like and reddish. I really wanted this to work, but it just made my hair a lot worse. Not willing to try again.
Cindy- Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
evelyn J.
June 24, 2017
Not for me
POSTED BY:
evelyn J.
June 24, 2017
I really wanted to love this product but it did not do the job. Within a week I would see gray hairs and it left my hair very dry. Not worth the money.
Evelyn J- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Lillian K.- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Charlotte -We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lynn H.
June 24, 2017
Wrong color. Only one because I don't like the last color
Lynn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Evelyn H.
June 24, 2017
I really wanted to like this
POSTED BY:
Evelyn H.
June 24, 2017
I decided not to use the second shipment. Im a light brunette and an not interested in going light blond. Its hard to color my hair because it is in good shape and i dont want to hurt it. Before i was ready to go ahead and try it, the first color had 95% faded. I still had color from 2 years ago November on the last 4 inches of my hair. I liked your concept of having pictures evaluated. The color was shiny. It just faded way to fast. I even used your shampoo and conditioner.
Evelyn - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Nancy C.
June 24, 2017
Too dark!
POSTED BY:
Nancy C.
June 24, 2017
Colored the grey better but it's sooooo dark. I've not gotten 1 compliment. I wanted more red/brown than chocolate. I may have to head to a salon to fix it.
Nancy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
.
June 24, 2017
Not for me
POSTED BY:
.
June 24, 2017
The color wasn't anything like I thought. It made my roots pink and I am very unsatisfied. I can't wait to return my autoshipped product.
We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lynne; H.
June 23, 2017
Did not colour roots
POSTED BY:
Lynne; H.
June 23, 2017
This product did not colour grey roots properly not happy just recieved an email saying it had been shipped again did not reorder apparently you have to opt out !!!!
Lynne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have reformulated your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lovie M.
June 23, 2017
not the color i requested
POSTED BY:
Lovie M.
June 23, 2017
not the color requested,. it was changed after i selected and youve debited my acct for more color that i did not order.
Lovie- We apologize that you are unsatisfied with your color results. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
GINGER ROGERS
June 23, 2017
Different roots
POSTED BY:
GINGER ROGERS
June 23, 2017
The custom color came in two different colors. My roots were a light brown while the rest of my hair was the red I wanted. It was weird. It looked good except the roots.
Ginger Rogers- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Carol W.
June 23, 2017
Review
POSTED BY:
Carol W.
June 23, 2017
I have short hair could not adjust application to cover the gray only. Your product left my hair very dry with a straw like texture. Will not be using your product again
Carol- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, tried to process a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Rhonda J.
June 23, 2017
No Gray Coverage
POSTED BY:
Rhonda J.
June 23, 2017
Not only are my gray hairs still present, they now look more pronounced. I followed the directions too. Disappointed.
Rhonda - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Gabriella - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Valerie C.
June 23, 2017
a little disappointed
POSTED BY:
Valerie C.
June 23, 2017
It is a good product however only covers the grey for about a week.
Valerie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
K A.
June 23, 2017
Not a good colour
POSTED BY:
K A.
June 23, 2017
The colour was too orange - I do not want to use this colour again
K A. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
LaDawn C.
June 23, 2017
Could be better
POSTED BY:
LaDawn C.
June 23, 2017
Received first order, did not like color, had color reformulated and still did not like color , cancelled the service
LaDawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tiffany
June 23, 2017
Not as expected
POSTED BY:
Tiffany
June 23, 2017
I was initially excited about this product then I tried it. Would like more gray coverage (have just enough to notice) Didn't care for the burning sensation o my scalp going into the last 5 minutes so I rinsed early. The waxy feel during the rinse was worrisome but after a few shampoos my hair softened. The color is more of a black instead of dark brown with violet. Overall, I am disappointed. I really wanted to like this.
Tiffany- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mila P.
June 23, 2017
Awful
POSTED BY:
Mila P.
June 23, 2017
So I gave it a try and the color was dreadful. I prefer brown hair and the color turned my hair black. NOT WHAT I SIGNED UP FOR.
Mila P- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Samantha B.
June 23, 2017
Too greasy
POSTED BY:
Samantha B.
June 23, 2017
This color made my hair extremely greasy. It took almost a week to get my hair back to normal
Samantha B. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dori N.
June 23, 2017
Very disappointed.
POSTED BY:
Dori N.
June 23, 2017
I have been an esalon customer for approximately a year. I'd been extremely impressed with their products... that is until I tried the custom hair color. After my first order of color, I'd emailed requesting certain changes because I'd not achieved my desired shade. Today I received my second shipment of custom color and once again extremely disappointed. For the $ I had expected something far better!!
Dori- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Heather B.
June 23, 2017
Great concept in theory, not happy with color
POSTED BY:
Heather B.
June 23, 2017
While I loved the packaging and the idea of this, and I know it showed in my booklet that there was a bit of blue toner in my coloring kit… I specified that I absolutely did not want any red color to my hair at all. I had recently removed red, and at home had finally gotten my hair to a very cool toned dark blonde. I wanted to try this for root maintenance, and followed the instructions to a T. It made my hair sort of a dark, faintly strawberry blonde, which I am very NOT happy with.
In addition to that, I left the color on the full 30 minutes with no products in my hair, and it didn't even cover my grays completely. Store bought boxed color and colors I've gotten from Sally Beauty worked far better. I really wish this would've worked, very disappointed.
Heather B- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Becky H.
June 22, 2017
Hair Color
POSTED BY:
Becky H.
June 22, 2017
I was very unhappy with the color. Way too dark. Good coverage but didn't like color.
Becky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Pamela P.
June 22, 2017
The color is getting closer to what I'm looking for, but still fades fast
POSTED BY:
Pamela P.
June 22, 2017
I like the color and it's closer to the color I'm looking for, but the color still fades quickly and doesn't stay vibrant like when I first color it.
Pamela- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Linda A.
June 22, 2017
Good , but
POSTED BY:
Linda A.
June 22, 2017
I love the color it was perfect, but I only gave it a 3 because it seemed to fade out after a couple of days. Maybe something I did not sure. Would love your feedback
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Renae O.
June 22, 2017
It was a good product
POSTED BY:
Renae O.
June 22, 2017
It was a good product and my scalp never broke out so that was good, but the gray never covered at all. I told in my preview that I had stubborn gray and a lot of it. I am sure it would be great if you didn't have gray hair.
Renae O- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Deanne M.
June 22, 2017
Not covering well
POSTED BY:
Deanne M.
June 22, 2017
Dear stylist, for some reason this haircolor is not doing a good cover on my roots yet the rest of my hair is completely dark!!! but if I could just order the root coverage only package and maybe it even cost less that would be awesome. I followed the instructions and didn't do a run through on the rest of my hair until the last few minutes and then rinse it shampooed , rinced,condition and rinsed and this is how it came out to dark on my head and not good root coverage ! I absolutely do not need to color my whole hair every single time maybe once every couple months so just the roots is all I really need
Deanne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we reformulated your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Olga C.
June 22, 2017
Very tough to rinse
POSTED BY:
Olga C.
June 22, 2017
This product is extremely hard to remove from my scalp even when I follow all the instructions. I put shampoo several times and when I rinse my hair the product is still there.
Olga - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Kellie B.
June 22, 2017
Not what i expected...
POSTED BY:
Kellie B.
June 22, 2017
The color was blah... Nothing I couldn't have gotten at Cvs.
Kellie - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Miriam O.
June 22, 2017
Not satisfied
POSTED BY:
Miriam O.
June 22, 2017
Results were not as advertised, just like any drugstore color
Miriam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Annette F.
June 22, 2017
new color
POSTED BY:
Annette F.
June 22, 2017
disappionted wanted something lighter to go to my summer look of blonde as in my picture
Annette- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Jamie H.
June 21, 2017
Its just not lasting
POSTED BY:
Jamie H.
June 21, 2017
The color lasted about 2 weeks before it faded into bright yellow. I can get the same results with a $10 hair color.
Jamie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tina G.
June 21, 2017
Way to dark, weird formula
POSTED BY:
Tina G.
June 21, 2017
My hair color was almost black and the gray coverage wasn't good. I didn't like the formula at all. When I went to rinse my color out my hair gooped into an oily ball and I had to shampoo 3 times just to get the oilyness out and most of the color.
Tina- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
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