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So for a bit ,this was a great product ,the past 2 have turned my hair almost jet black yet said light brown . Now can't figure out how to get it back to the right color without a professional job . If you can't get it right empty it and start again. I would expect in the least a credit back for the 2 so I can pay to fix this mess. I may try the other company who said they would never have mixed or labeled it wrong. This is a product that is going down hill fast in my book.
Jacquie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Desire C.
July 24, 2017
Not for me
POSTED BY:
Desire C.
July 24, 2017
I had to dye my roots and my ends with two bottles I am used to using one bottle for everything. The color was too red. I did not get an even color in my hair, I have several light and darker colors. Everytime I wash my hair red dye is still coming out. I am used to dying my hair the color is off, way too red. I am not happy with this product sorry.
Desire - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane G.
July 24, 2017
Custom hair color
POSTED BY:
Diane G.
July 24, 2017
Was very unsatisfied with this product. My grey hairs returned in 2 DAYS!! And I followed the directions to a T and the color was just wrong, too
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Faith D.
July 23, 2017
Cancel Subscription
POSTED BY:
Faith D.
July 23, 2017
Cancel all future shipments. Not satisfied with your system. Did not cover my grey like I expected to do.
I like Goldwell 5NN & 6NN.
Faith - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amy R.
July 23, 2017
Beware - if you leave something in your cart you will be charged!
POSTED BY:
Amy R.
July 23, 2017
My first order I found it to be okay. For myself, it didn't seem much better than the drug store version. My second order the order process was difficult because my internet was so slow. But, I decided to try it again, since it had been 9 months since I did try it. I went thru the process and afterward, I decided against it. I didn't hit submit but just closed the site. A few days later I get an email telling me my credit card didn't work. ( We had gotten a new one because some one hacked into our account.) So I just ignored the email. Then the box came. I called right away and spoke with a woman who was not very compassionate. She accused me of hitting submit and because I was in regular order, they somehow were able to get my new credit card number. I could return it, but I am way too busy to do that for the amount of the product.
So this will be the last time I order from e-salon.
Amy- We apologize that you were dissatisfied with your experience. Since you indicated that you were unhappy, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Linda K.
July 23, 2017
color
POSTED BY:
Linda K.
July 23, 2017
I gave all my information and ask for a reddish color. The color dye is a horribly ugly color and it did not even cover my gray.
Linda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Joan - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Judy B.
July 22, 2017
Not what I was expecting!
POSTED BY:
Judy B.
July 22, 2017
The ease of ordering and receiving the product was great. The actual application was very easy. The directions are so easy to follow. My problem is...the color is not what I expected. You can barely see anything has changed. I chose the Lt Blonde. It does not look like the color I ordered. I would like to have it lighter if possible. Maybe a different formula or longer set time? I am up for recommendations. I posted my photos for you to see!
Judy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jennifer A.
July 22, 2017
This was a HUGE disappointment.
POSTED BY:
Jennifer A.
July 22, 2017
This did not even cover my grays and I kept it on the full time.
Not worth it!
Jennifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shuli S.
July 21, 2017
Sound like a fraud company
POSTED BY:
Shuli S.
July 21, 2017
Order only one box and the company put me on a plan without asking my permission. On top of that, charged my card without my authorized permission.
Shuli- We’re sorry for any confusion regarding our service. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lisa M.
July 21, 2017
First time user
POSTED BY:
Lisa M.
July 21, 2017
While I loved the color, the waxy coating was weird. After coloring my hair, a waxy coating was left on my hair. I washed it multiple times and finally got it out. I do love the color, but not sure I can handle the feeling afterwards.
Lisa - We’re sorry that your hair felt waxy after your color application. We have reached out to you showing you how to avoid this with future color applications. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Carol O.
July 21, 2017
COLOR
POSTED BY:
Carol O.
July 21, 2017
I'M NOT SURE WHY BUT IT HAS MADE MY HAIR STIFF AND FEELS LIKE STRAW
Carol - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Alisa P.
July 21, 2017
Waxy residue
POSTED BY:
Alisa P.
July 21, 2017
The wax residue problems continue! I can't shampoo it enough to get rid of the sticky wax it leaves! I have noticed this problem each month for the last 8 or so months. I have followed the instructions after notifying esalon about this problem and is still remains. Claim that formula hasn't changed, but for whatever reason, after many happy years of their product, I am cancelling my subscription to esalon.
Alisa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Denise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jane Doe
July 21, 2017
Do not bother looking for help if you need it.
POSTED BY:
Jane Doe
July 21, 2017
I used the product and it turned my hair a horrible color. I could not get a real person to speak to or email. They apparently are not there on weekends and when ever they check the general note box is when they will see my problem. By then I will have taken care of it.
Jane- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jessica G.
July 21, 2017
dont like it
POSTED BY:
Jessica G.
July 21, 2017
I requested a little bit of a lighter color than I have been getting and you did, thank you. I don't like it because it is too red of a brown. It just is not a natural looking brown
Jessica - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Pamela E.
July 21, 2017
darker than expected
POSTED BY:
Pamela E.
July 21, 2017
too dark in color. thought I was getting something closer to black-brown or espresso. I received something that turned my hair closer to jet black, which is not quite a match for my skin. The color makes my hair look more fake as well as with each color my hair has become a lot less soft, weakened and become wirery.
Pamela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jamie B.
July 20, 2017
First Use
POSTED BY:
Jamie B.
July 20, 2017
I received my first order and was very excited to get started. I loved the fact that I did not have to spend a lot of time waiting in a salon and the expense of salons. Although I am still excited about this product, my first experience did not turn out so well. I wanted to go back to my natural color of blonde and it turned out to be strawberry blonde, which is a pretty color, but not at all the color for me. The product did make my hair shiny and soft. I would have really loved it if the color had been what I expected. Hopefully next time I will get the color I expected.
Jamie
Jamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Erin G.
July 20, 2017
Great Grey Coverage, but needs to leave hair shinier...
POSTED BY:
Erin G.
July 20, 2017
I followed the directions and the results were too dark overall. The product did cover my stubborn grey, even along the hairline, which is the most stubborn. Even with repeat applications of the conditioner, my hair was not as shiny as with the former store-bought brand I used.
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Barbara P.
July 20, 2017
Simply awful
POSTED BY:
Barbara P.
July 20, 2017
Your formulation was simply awful, way, way, way off the mark. I will never place another order.
Barbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura J.
July 20, 2017
what happened ?
POSTED BY:
Laura J.
July 20, 2017
The first time I used the hair color..it was fabulous. .now the color doesn't seem to stay in for very long..gray coverage was not as good as before. Honestly I am rethinking esalon hair dye.
Laura - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carolanne H.
July 20, 2017
Colour fades
POSTED BY:
Carolanne H.
July 20, 2017
I love the colour after I've applied it but it fades as the weeks go on and my hair is very dry.
I have long hair and there is not enough to cover all my hair.
Carolanne - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Chris - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Cathy S.
July 19, 2017
NOT Impressed!
POSTED BY:
Cathy S.
July 19, 2017
had high expectations since its supposed to be Custom color? the color is plain as a box color at the supermarket. Also it made my hair Fall Out, IM SOO UPSET! using it was a big mess that felt like glue in my hair! They don't even give you any keratin or some special conditioners! I want a full refund!!!
Did more damage than good!!! Lastly the color only lasted a couple weeks???
Cathy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Anna T.
July 19, 2017
Finding it fades
POSTED BY:
Anna T.
July 19, 2017
I'm finding the color fades off the grey and then grey hair looks a bit golden
Anna - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Emmy123
July 19, 2017
Not the right thing for me
POSTED BY:
Emmy123
July 19, 2017
I wanted to go blonder, but the process of doing so via eSalon wouldn't be quick enough, meaning I decided to visit a salon for all-over highlights instead. So unfortunately that's £15 down the drain, but I suppose I should have cancelled before receiving my package which I won't use as the colour would have been too dark.
Emily - Thank you for your review. Please note your eSalon hair color if stored unopened in a cool, dry place, and out of direct sunlight or extreme temperatures, can be used up to 1 year after purchase. You can also perform a Strand Test (included inside your Perfect Match accessories kit) to see if how your hair will take the color without committing to the hair color. We hope this information has been helpful!
POSTED BY:
Sherri C.
July 19, 2017
Great product -if I could use it
POSTED BY:
Sherri C.
July 19, 2017
Been enjoying the color kits from esalon. Unfortunately I cant use this months as there are no directions. I have received no reply to my email requesting the instructions.
Sherri - We’re sorry that you did not receive your Personalized Instructions. We have reached out to you to letting you know how to download your Personalized Instructions directly from your eSalon account. Please let us know how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Dawn J.
July 19, 2017
Not good at coloring greys at all!!!
POSTED BY:
Dawn J.
July 19, 2017
I will not be purchasing this hair color ever again. It did not cover my greys like it promised and the color was completely wrong. I asked for coppery red but it came out a weird brown with a hint of a reddish tone. It looked really bad. I will not be wasting my money on this again. I wish I hadn't wasted my money on this at all.
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mel F.
July 19, 2017
Did not cover grays
POSTED BY:
Mel F.
July 19, 2017
Bought to cover grays, but only dyed my non-gray hair.
Mel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lisa D.
July 18, 2017
Great color but...
POSTED BY:
Lisa D.
July 18, 2017
My friend followed the directions to the letter but the roots ended up a lot darker than the previously colored ends. Aside from the visible line between the dyed and undyed part, the color was amazing. Next time I will have her pull the color to the ends earlier.
Lisa - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
LUANN G.
July 18, 2017
Done
POSTED BY:
LUANN G.
July 18, 2017
I have been using E-Salon for years, but no more! The quality of the dye has gone down hill. I used to get a beautiful red color that would last for weeks. Now, 2 washings and the red is gone and I'm a dark blonde. Sorry, E- Salon you should have kept the original formula!
Luann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Trish B.
July 18, 2017
Super harsh on long hair
POSTED BY:
Trish B.
July 18, 2017
I love the custom color, but the color is very hard on long hair. There is not enough shampoo or conditioner to adequately use with long hair either. My hair looks and feels gummy and stringy for several days after color.
Trish - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Susan V.
July 18, 2017
HATE THE COLOR!
POSTED BY:
Susan V.
July 18, 2017
I tried this for the first time in March. The color was much darker than I would have liked, so I canceled. I then received an email stating the next round was on the way. I called to cancel and told the customer service agent that the color was too dark. She suggested I try it again and I did. What a disappointment the second color was darker than the first. I hate it!!! :(
Susan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Caroline S.
July 18, 2017
Colour not right
POSTED BY:
Caroline S.
July 18, 2017
Unfortunately the last colour I had far too much red tone in it so it didn't look good at all 😞
Caroline - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Megan S.
July 17, 2017
Was a perfect darkness and tone, for a week or so, but faded quickly
POSTED BY:
Megan S.
July 17, 2017
I dyed less than a month ago, maybe three weeks ago. And the colour was super beautiful and rich after dyeing, but now its faded to a lighter dark brown, with orange-y warm tones, which I hate, when I requested a neutral VERY dark brown colour. I think that's an unreasonable time for a permanent colour to fade, espcially when I don't wash every day and I avoid heat and use colour safe products only.
This is less expensive than the salon, but takes a while to get to Canada, is more expensive than box dye and lasts a short amount of time.
Megan - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Suzanne P.
July 17, 2017
Color way way too dark the pic I sent was nothing like the color I got
Suzanne - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Betty Y.
July 17, 2017
It is still to light.
POSTED BY:
Betty Y.
July 17, 2017
I not sure what is going on. I asked you to make it a little darker and that helped. But my hair is still turning orange.
Betty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jackie G.
July 17, 2017
The color does not rinse well.
POSTED BY:
Jackie G.
July 17, 2017
The color takes days until it finally rinse off and it was hard to keep it mix because it was not creamy. As I mixed the color it continue to make brake like cottage cheese.
Jackie - We’re sorry that you were unsatisfied with our hair color and that it was hard to rinse out well. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Renne B.
July 17, 2017
Not the color I wanted
POSTED BY:
Renne B.
July 17, 2017
I really liked how the color covered my grays and was easy to apply, but I did not like how the color turned out. I was recommended dark blonde and I specified that I would like it to not have any red tones in it. When I put in on it was very red. I contacted them and told them about the color. The colorist told me that they have formulated a different color that will reduce the brassiness and recommended trying their blonde neutralizer. I will give these products one more chance and hopefully my next color will be better.
Renne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Emily S.
July 17, 2017
Custom hair dye
POSTED BY:
Emily S.
July 17, 2017
I was so excited to try this product after seeing loads of positive reviews online! I have given this 1 star because
1. The inside packaging was ok
1. You can't give 0 star rating.
I actually started choking when opening the small bottle of colour. It smells REALLY strong of chemicals! This product needs to come with a warning for asthmatics!!
Secondly, the product is extremely runny so best to wrap a towel around your shoulders AND sit on a whole load of towels!! The products will run down your neck, shoulders and back whilst it's developing too! I had hoped the product would redeem itself once washed out and my hair blow dried buuuuut..........NO! It almost completely washed out of my hair leaving just some patches at the roots slightly tinged a gingery purple!!!! :O it didn't even properly cover my greys except for turning a few of them a proper bright ginger/strawberry blonde!!
I would like to point out though that this was MY experience!! I have seen LOADS of positive reviews and amazing out comes from this product.
Emily - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
debi G.
July 17, 2017
In tears at horrendous color
POSTED BY:
debi G.
July 17, 2017
for years i felt if you wanted red it had to come from a salon. After a year of pushing from my cousin, I tried your sight. I even spent money on shampoo, root color etc. My roots where exact color on my natural color. I was promised a red copper. This looks NOTHING like the promise. I am a dark, UGLY brunette. HORRIBLE!!!!! Do NOT believe the site!!
Debi - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Xochithl O.
July 17, 2017
paid to get exact same color I had
POSTED BY:
Xochithl O.
July 17, 2017
Was supposed to see a change in my hair from my natural hair color and ended up with no result. Exact same hair color as my natural hair color. It's as if I did nothing to my hair..not sure if the colorist gave me a bad color or the colorist should have gone a shade lighter. Was really hopeful for a different result but ended up seeing the exact same thing :-(. Maybe this kind of stuff isn't for me.
Xochithl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jacqueline B.
July 16, 2017
I wanted to like it...
POSTED BY:
Jacqueline B.
July 16, 2017
Ordered the Darkest Brown color and now I have jet black hair. Not the look I was going for. I had high hopes the product would work out .
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie C.
July 16, 2017
Untouchable
POSTED BY:
Stephanie C.
July 16, 2017
I was very disappointed, I followed the directions explicitly and my hair color didn't change at all.
I am not sure why but after being so excited to get your product, It was like I didn't apply any color to my hair at all.
Stephanie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jane W.
July 16, 2017
I asked for Dark Ashe Blonde, no red
POSTED BY:
Jane W.
July 16, 2017
I colored my hair as directed and now have brown hair with RED high lights. Almost auburn colored hair. I am extremely disappointed and will not order again and not use the extra that was sent. It burned my hair, and it will be a couple months before I can repair this. Dark Ash Blonde, does not have red in it.
Jane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Sharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Melissa E.
July 15, 2017
Hair color
POSTED BY:
Melissa E.
July 15, 2017
Generally my hair color turns out pretty well but this time my roots turned almost black and ashy toned which makes the rest of my hair look horrible. Hoping it fades..
Melissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Judy- We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Geri C.
July 15, 2017
Waxy texture
POSTED BY:
Geri C.
July 15, 2017
Although, I liked the color, after8 weeks it has a good coverage, but too much red highlights for being dark brown. The reason I am debating on using this again, is because of the waxy sticky texture upon rinsing and rinsing . Also many of reviews that I have read, talk about hair loss. I think I will pass on any further orders.
Geri- We’re sorry that you were unsatisfied with the color and that it left your hair feeling waxy and sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Mabel S.
July 15, 2017
HATED
POSTED BY:
Mabel S.
July 15, 2017
Very disappointed when it came to this product. I had very high hopes because I watched my favorite youtuber using this product and her hair came out gorgeous. But after applying this color it did not look good... I wanted to love it so bad because it is very convenient... but to my luck i did not. I also bought the hair mask and it made my hair feel greasy after I rinsed it.. very sad.
Mabel- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
janet R.
July 15, 2017
CANCEL
POSTED BY:
janet R.
July 15, 2017
You should verify that your clients need the product before it is shipped!!!!!!!!
Janet- We apologize for any confusion regarding our service. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Randi .
July 14, 2017
Not good for Red
POSTED BY:
Randi .
July 14, 2017
I asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads.
Randi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Grace M.
July 14, 2017
Coverage
POSTED BY:
Grace M.
July 14, 2017
Requested gray coverage on this next order. Regular formulation doesn't last.
Grace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
salena F.
July 14, 2017
Lovely color not enough coverage
POSTED BY:
salena F.
July 14, 2017
I liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color.
Salena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Madeline C.
July 14, 2017
Not happy
POSTED BY:
Madeline C.
July 14, 2017
Not happy with the product.Ive tried more than once and every time my roots came out extremely light
Madeline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lynne S.
July 14, 2017
I want to discontinue my plan. I like my former product better.
POSTED BY:
Lynne S.
July 14, 2017
I want to discontinue my plan. I like my former product better.
Lynne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
July 14, 2017
DRYYYYYYYY
POSTED BY:
.
July 14, 2017
I followed every step exactly how it is shown on the instructions, used the shampoo and conditioner provided, and my hair was SO SO SO DRY. I am still in the process of getting it back to were it was before i ever used e-salon :(
Kameisha- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience
POSTED BY:
Lucrecia C.
July 14, 2017
I wouldn't recommend it!
POSTED BY:
Lucrecia C.
July 14, 2017
My color was too dark and after coloring my hair felt hard, dry and waxy.
Lucrecia - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Judy S.
July 13, 2017
Color too dark
POSTED BY:
Judy S.
July 13, 2017
This last color was too dark too.
I wanted a dark auburn not dark brown. This color was almost black.
See email sent to colorist. Hopefully adjustment will help. Disappointed currently. Grays were not covered. Lacked multi tones and to Dark. However, color was not brassy looking which was great.
Rebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan O.
July 13, 2017
hair color
POSTED BY:
Jan O.
July 13, 2017
Did not stay on any better than my cheap brand i use.
Jan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Belinda D.
July 13, 2017
OOPS
POSTED BY:
Belinda D.
July 13, 2017
The coloring problem I have is probably my fault. It turned my hair light golden brown. It should be golden blonde. I am hoping you can help me I look so good as a blonde. LOL
Belinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
USACE % Pat W.
July 13, 2017
Hair color
POSTED BY:
USACE % Pat W.
July 13, 2017
I'm not happy with my color, it is pulling too much red, I want something different.
Pat - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Nancy K.
July 13, 2017
Ruined my hair!
POSTED BY:
Nancy K.
July 13, 2017
I have to wear wigs due to a medical condition. I purchased a human hair wig, for $1400.00, and the esalon coloring system as the wig's color was too light. Halfway through the coloring process the solution turned purple! Not only did my new wig turn orange but the texture was ruined. I cannot wear it. The company refuses to make restitution for the wig but did offer to refund the cost of the hair color. Very disappointing!!
Nancy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Unfortunately, we are unable to guarantee the results of our color on wigs or hair extensions since they may be pre-treated with other chemicals. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tina A.
July 13, 2017
Pink roots
POSTED BY:
Tina A.
July 13, 2017
Not happy with the pink roots! I will need to find a colorist to fix the mess. I followed instructions to the letter too.
Very disappointed and would like my money refunded!
Tina - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
isabel A.
July 12, 2017
Color
POSTED BY:
isabel A.
July 12, 2017
This color was extremely bad, did not blend correctly. The color was black instead brown or golden. Not a good experience.
Isabel- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Diana G.
July 12, 2017
It was not the color I requested
POSTED BY:
Diana G.
July 12, 2017
It was not the color I requested and it did not cover my gray well.
Diana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa H.
July 12, 2017
Color
POSTED BY:
Lisa H.
July 12, 2017
Still looks like alot of red, maybe I have natural red that comes out when I try to use your product.
Lisa- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Linda K.
July 12, 2017
I asked you to change my color but you sent me the same color.
POSTED BY:
Linda K.
July 12, 2017
I asked to change my color but you sent me the same color. I sent a new picture of light blond/beige color and you sent me RED! now my hair is ruined! I want a refund!
linda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
sheryl T.
July 11, 2017
lovely packaging, easy instructions
POSTED BY:
sheryl T.
July 11, 2017
after completing the application it looks great but within a few days the grey returns, especially around the temple
Sheryl- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
MAMJ
July 11, 2017
Unhappy
POSTED BY:
MAMJ
July 11, 2017
To pale looked dull on my hair and wasn't very kind to my hair either so I turned off the plan after my first order.
I've just received a second one I assume it's the same colour so I am not a 100% satisfied twice and this time I have been charged full price
MAMJ - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shawna M.
July 11, 2017
Messy
POSTED BY:
Shawna M.
July 11, 2017
The hair color runs out of my hair and everywhere during processing. It ruins my clothes and flooring.
Shawna- We apologize you found our color runny. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. We are always here with tip and trick to help the color application
POSTED BY:
Wendy S.
July 11, 2017
Product was a disaster
POSTED BY:
Wendy S.
July 11, 2017
Process involves two stages. The first stage went fine, though the product was a little runny and tended to drip down my neck and face. The second stage was a disaster. The smell of the product was so intense (ammonia-like, not sure what it was) that I was forced to abort the second stage and rinse my hair and flush my eyes and face for about five minutes. Not sure why. The second stage product was also so runny it slid off my hair and splashed around my bathroom, leaving a huge mess. I also had lots of staining on my scalp and skin that wouldn't come off with the stain remover provided. Overall, this was a real disaster.
Wendy- We’re sorry that you were disappointed by your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your returned color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Karyn P.
July 11, 2017
Completely wrong color
POSTED BY:
Karyn P.
July 11, 2017
I have long dark brown/black hair . With Grey roots. Explained in initial order that it was quite awhile since I colored my hair. I was very disappointed in the color result. Grey roots are red and the rest of my hair is dull brown. Did not have enough colorant for my thick full hair. Had better results with miss Clairol darkest brown. Disappointed.
Karyn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Julie L.
July 11, 2017
Hair color
POSTED BY:
Julie L.
July 11, 2017
The color doesn't stay. I color one day and it looks nice but by the next washing it fades. By the 3rd wash I'm lucky I even look like I colored. :(
Julie- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Jax C.
July 10, 2017
Too dark
POSTED BY:
Jax C.
July 10, 2017
Love the concept of having bespoke hair colour delivered regularly. However the colour I received was very dark. I was expecting a warm medium brown but the colour was a dark brown, because the roots were so much darker than my hair I had to work the colour through the rest of my hair. I left only for 5 minutes on full hair and then my highlights were covered. Disappointing as I had only recently paid for my highlights.
Jax- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Hope S.
July 10, 2017
Too dark and sticky
POSTED BY:
Hope S.
July 10, 2017
This color was way too dark for me and it left a sticky residue on my hair that I am still trying to rinse out.
Hope - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Rebecca H.
July 10, 2017
Dreadful!
POSTED BY:
Rebecca H.
July 10, 2017
The color did not look anything like what was represented. I want my mony back. Also, the selection is so limited.
Rebecca - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Angela A.
July 10, 2017
Too dark
POSTED BY:
Angela A.
July 10, 2017
Too dark needs more red. I feel like there was more red in it the last time.
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sarah B.
July 10, 2017
Disappointed
POSTED BY:
Sarah B.
July 10, 2017
This color didn't last longer than 3 weeks in my hair. Normally my salon color lasts up to 5. I was disappointed to say the least.
Sarah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Donna N.
July 10, 2017
color
POSTED BY:
Donna N.
July 10, 2017
I asked for it to be slightly lighter in color and it was the same as the original order. Too dark!
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tammy T.
July 9, 2017
Unsatisfied
POSTED BY:
Tammy T.
July 9, 2017
This product turned my hair black. It also looks purple on my hair in certain lights. Please refund my money
Tammy - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Janet G.
July 9, 2017
Didn't like the color or the way it made my hair feel
POSTED BY:
Janet G.
July 9, 2017
I was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy.
Janet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Courtney S.
July 9, 2017
NEVER AGAIN!
POSTED BY:
Courtney S.
July 9, 2017
I could NOT wash the dye out!! I did everything like I was supposed to and my hair feels like glue! It's sticky and waxy and so dry. I was in tears. I have no idea what I'm going to do to get my hair feeling healthy again. I will never buy again.
Courtney - We’re sorry that your hair color was difficult to rinse out. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
rosa O.
July 9, 2017
color
POSTED BY:
rosa O.
July 9, 2017
The color was perfect but the color was too runny... Everytime i did my color i would end up all stain.
Laura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Teresa L.
July 8, 2017
Very unhappy
POSTED BY:
Teresa L.
July 8, 2017
I specifically stated I seem to pull red, my color is light brown and now it has orange/red color!!! Will not be reordering.
Teresa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Donna S.
July 8, 2017
not as good as my 1st one
POSTED BY:
Donna S.
July 8, 2017
This is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark.
Donna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience.
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Joyce- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cathleen W.
July 7, 2017
Love the color, hate the odor
POSTED BY:
Cathleen W.
July 7, 2017
The color turned out beautiful and my hair feels great. I would give it 5 stars for color and feel, But the odor while coloring your hair is almost unbearable. I had my window open and the fan on and I could hardly breathe. It was even worse when you get in the shower to rinse and close the shower curtain. It also stains your skin and the sink and shower. The cloth to clean up with did not take it off either. I guess that's why it covers your hair so well. Will wait to see how well the color stays on my hair before deciding if I'll buy it again. Not sure how to deal with the strong chemical smell in the future.
Cathleen- Thank you for sharing your feedback with us. We apologize for any discomfort during your color application.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance.
POSTED BY:
Stephani H.
July 7, 2017
Not sure what to think of service OR color
POSTED BY:
Stephani H.
July 7, 2017
OK, 1st off this was extremely easy to apply. Thought this was a monthly service. Although, I DID leave a message for my colorist saying I haven't used the product yet. So maybe that's why I never was shipped another bottle, idk. I DO NOT understand why there's the option to "send" your colorist a message, but they DO NOT ever reply or make comment(s). I even left one saying that I did NOT like it.the color I received was quit dark. I do not see how this color I received is the color that was described. I have read this on several other reviews. Color was more a "dark dark brown w/dark red tint" (I do not consider it a dark blonde), AND it did not take well on the roots around my face. I can't decide if I want to continue with the service. On my first order I purchased everything, which can’t believe how small the shampoo & conditioner is or the color enhancing tx. With my long hair these small bottles don’t last 10wks. Maybe that is Esalon's goal, have to order more.extremely disappointed not hearing a single word back regarding any of the messages I sent my so-called colorist. Kind of wondering if there is actually a colorist for everyone or u just ship out colors/orders, mislead everyone. Oh, FYI for anyone who purchased the Color Enhancing Tx, WEAR GLOVES if u have acrylic nails. It did discolored mine. Think my hair color needs a lighter blonde with maybe a lighter red option, idk. It was just way too dark for me. I have fair skin. Considering the price once u purchase color, shampoo/conditioner, treatments, u could just go to the beauty college for the same price.
Stephanie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
S. B.
July 7, 2017
Horrible
POSTED BY:
S. B.
July 7, 2017
The color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair.
S. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Georgia W.
July 7, 2017
Color container was defective
POSTED BY:
Georgia W.
July 7, 2017
In my last order, the color had spilled inside the box. The seal on the lid was not aligned. I used what was left, but the color
Didn't last as long as usual
Georgia - We’re sorry to hear that your order arrived damaged and your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
RRaa
July 7, 2017
The Gary coverage is not good.
POSTED BY:
RRaa
July 7, 2017
The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth.
RRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Erin E.
July 6, 2017
Hair color
POSTED BY:
Erin E.
July 6, 2017
I like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days .
Erin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melissa K.
July 6, 2017
Horrible
POSTED BY:
Melissa K.
July 6, 2017
This was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that.
Melissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
LaQuita B.
July 6, 2017
Not a good color mixture
POSTED BY:
LaQuita B.
July 6, 2017
color turned out red instead of copper with blood highlights as seen in my pic I sent
LaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Natalia S.
July 6, 2017
Nice idea, difficulty getting right color, and 100% color happines guaranteed no
POSTED BY:
Natalia S.
July 6, 2017
I love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product.
Natalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience.
POSTED BY:
Dominique K.
July 6, 2017
need more copper
POSTED BY:
Dominique K.
July 6, 2017
Still too dark. Need lighter and more copper please.
Dominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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