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Tara - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sabrina S.
August 8, 2017
Review
POSTED BY:
Sabrina S.
August 8, 2017
I didn't like your hair color, it was to dark..It also doesn't give me gray hair coverage like I get from my box color I normally buy...I am extremely upset with the fact that I cancelled your services months ago and your company took it upon itself to continue charging me and sending me product without my permission !!!!!
Sabrina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Donna D.
August 8, 2017
Color
POSTED BY:
Donna D.
August 8, 2017
My color faded within 4 weeks. I'm not sure I will continue this product
Donna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Diana V.
August 8, 2017
Root touch-up
POSTED BY:
Diana V.
August 8, 2017
Need less copper more light brown tone. Do not like the brush, I think it needs more bristle to apply and should be stationary. I prefer to use my own hair brush to blend color.
Diana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Deatra - We’re sorry to hear that you did not like how our color smelled. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Teresa T.
August 8, 2017
Not sure how to feel
POSTED BY:
Teresa T.
August 8, 2017
The first time I used this product it covered my grays for about two month. The last two times I used it my grays showed back up after 2 weeks. I am leaving the color on longer but it's not making a difference. On the upside, the color matches me perfectly.
Teresa - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Stacy F.
August 8, 2017
Pros and Cons
POSTED BY:
Stacy F.
August 8, 2017
This color was great indoors, with a rich deep undertone. I loved that. Unfortunately, in the sunlight it was WAY too red. My kids said I had pink hair. Also fades too fast, particularly on the gray strands.
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nina L.
August 8, 2017
Doesn't cover gray well.
POSTED BY:
Nina L.
August 8, 2017
I follow the instructions but find the color doesn't cover my roots for much more than 2 weeks. The first time I used it, the color lasted longer. I stopped using drugstore brand hair color for this problem and thought I'd found the answer without having to spend loads of money for professional coloring at a salon.
Nina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Maria M.
August 8, 2017
Red heading
POSTED BY:
Maria M.
August 8, 2017
The color is lighter than the original but it is still too dark for my taste. Love the easiness of coloring my hair though. I prefer lighter colors than this reddish strawberry. I will try it one more time just to ensure that the new configuration works better.
Maria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ashley R.
August 8, 2017
Not what it used to be
POSTED BY:
Ashley R.
August 8, 2017
I give this product two stars because it used to work wonderfully for me when I started using it almost 3 years ago. It is a great color, but I have noticed that the color does not last like it used to. Within a week, my roots are already showing. And that is with using sulphate-free, color safe shampoo. It used to be there weeks before my roots started coming back, but it has consistently lasted me a week and I've had to use other root touch ups in the mean time. I'm not sure what has happened to this product, but I will no longer be purchasing.
Ashley - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Beth M.
August 7, 2017
Gray coverage
POSTED BY:
Beth M.
August 7, 2017
Coverage of gray hair is more challenging. I have to leave product on for total of 40 mins. This is quite a bit longer than other color products I've used.
Beth - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Perla C.
August 7, 2017
Not any better than store bought
POSTED BY:
Perla C.
August 7, 2017
The color received was not what i expected, first dissapointment. The gray coverage was not better than store bought dye, second dissapointment. i contacted customer service a week ago, still haven't heard back from them. i do not recommend this product.
Perla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
kim B.
August 7, 2017
I tried
POSTED BY:
kim B.
August 7, 2017
Once the second shipment came in and it was to dark it was just never the same I tried the third shipment didn't seem to cover the grey as well and the color just not right.
Kim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Michelle P.
August 7, 2017
Last batch made me so itchy!
POSTED BY:
Michelle P.
August 7, 2017
I've used this product a number of times, but the last batch seemed different. It made my skin so itchy! I got a drop on my neck and that spot was particularly bad. Maybe one of the ingredients changed? I haven't had this issue before.
Michelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery
POSTED BY:
Jackie F.
August 7, 2017
Love the color
POSTED BY:
Jackie F.
August 7, 2017
Love the color but there seems to be excess wax that takes awhile to get out of my hair. Is there a way to cut down on this waxy finish?
Jackie - We’re sorry that you were unsatisfied with the way the color makes your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Maria M.
August 7, 2017
Not For Touchups! :(
POSTED BY:
Maria M.
August 7, 2017
The color turned out great, but I only used less than 1/4 of the product! :( I specified only for touchups around my face. There needs to be smaller vials of mixture maybe 4 vials per package. I had asked the question if I could save the unused product but quickly found out I could not! It started to bubble out and spill out all over. Very Disappointed. There needs to be a fix for this. I would like to have my money back since I did not get to use all of the product.
Thank you
Maria - We’re sorry to hear that you are unhappy with the amount of color that was sent to you. We offer industry-standard sized bottles of color for your color application. Since you indicated that you were unhappy with the size of bottles that we offer, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Shannon R.
August 6, 2017
Good results but not worth the effort...
POSTED BY:
Shannon R.
August 6, 2017
This is the third time I've used e-salon. The first two times I thought I must have done something wrong during application but now I've just realised the formula clearly doesn't agree with my hair. The application is easy, the colour is always nice but getting this out of my hair in the shower is truly awful. It clings to my hair so badly, it clumps into pieces under my finger nails and it takes 3-4 shampoos to get it off. Then once washed and dried it feels waxy in places afterwards. Like I said nice colour but I've never experienced hair dye clinging to my hair so badly before so will definitely stick to other hair dye brands!
Shannon - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rose L.
August 6, 2017
Hair dye
POSTED BY:
Rose L.
August 6, 2017
Love the dye but I think it's a little to dark. I must go lighter. 😊
Rose - We’re sorry to hear that your color came out darker than you expected. We have received your request for a slightly lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Kelly R.
August 6, 2017
Highlights
POSTED BY:
Kelly R.
August 6, 2017
I am not happy with the highlighting kit I just bought. It did nothing to my hair. I also feel my regular color is dull.
Kelly - We’re sorry that you were unhappy with the results of your recent Lightlab order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Ruza - We’re sorry to hear that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Justine C.
August 5, 2017
Too dark and horrible to wash out
POSTED BY:
Justine C.
August 5, 2017
The application process was easy enough, I enjoyed that it didn't have a strong smell and that it was pretty straight forward. That's kind of where the happiness ended. I applied the stain guard before colouring but I ended up with terrible stains around my hair line. The provided stain remover didn't do much to help. I appreciated that it was included but I'm not sure it actually helped. I usually use Vaseline as a guard and have no issues. The dye itself was miserable to get out. It was so thick, I was honestly scrapping it out of my hair and scalp on the few areas it got a little too rubbed in. Three shampoos later (including the provided shampoo which did smell lovely) and I finally feel like it's not caked in anymore. My hair feels disgusting the day after, not dry but very stringy and greasy. Almost matted. I did purchase and use the mask which probably helped. Add to all that, the color was supposed to be a dark brown, its black. It's one dimensional black. It looks terrible. I could've gone to a beauty supply store, spent $10 and had exactly what I wanted. Now... I have to pay to have my hair professionally lightened. Incredibly disappointed.
Justine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Hannah L.
August 5, 2017
Nice company,product not so much
POSTED BY:
Hannah L.
August 5, 2017
I received the color and it was in a lovely box,with an additional free set so I can do my whole hair the first time around. The instructions were great, they provided two sets of gloves. The whole thing felt as pampered as an at home coloring could possibly get. I followed the instructions exactly. The issue was the actual product. The color left my hair feeling so dry, so bad, it was like chunks of straw. Even after using their conditioner I couldn't even get my fingers through it. I shampooed again, used tons of my own conditioner, and still. I ended up using a hair-mask which I left on for a few hours, and then it was somewhat manageable, but still didn't feel good. It took a few weeks for my hair to feel ok.
I canceled the service, and it was easy to do,which is not always the case with companies that have you sign up for recurring orders. I like the website, the service seems to be good, and the box and instructions are actually great. I just wish the product was good for me,but it's the worse hair color I've ever used, and I've been coloring my own hair for years. I only go to a salon every 4-5th time I need to color. I gave a second star because it seems like a nice company, and the idea is great, I truly wish it worked for me.
Hannah - We’re sorry to hear that you were unhappy with how our color made your hair feel.. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jacqui R.
August 5, 2017
Frustrated
POSTED BY:
Jacqui R.
August 5, 2017
I've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair.
Jacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Bea H.
August 5, 2017
Could not match my color
POSTED BY:
Bea H.
August 5, 2017
I tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money.
Bea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Anglette E
August 4, 2017
I thought it would be more red
POSTED BY:
Anglette E
August 4, 2017
I order dark brown with cooper and mahogany. Did my hair last night and it just looks the same color as it was before I add this color on it . I thought it would have more of a red color to it .
Anglette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Catherine M.
August 4, 2017
Unhappy with the color
POSTED BY:
Catherine M.
August 4, 2017
The color mixture was too red. I wanted a warm brown with hint of auburn. This is not a color I would want to order again
Catherine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
susan S.
August 3, 2017
Not what I wanted
POSTED BY:
susan S.
August 3, 2017
The colour was to dark even after a change and at my age made me look very pale
Susan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kimmie J.
August 3, 2017
Brassy
POSTED BY:
Kimmie J.
August 3, 2017
Loved how my hair felt after coloring... the kit was great (love the strain prevent and remover and the shampoo/ conditioner). But hair came out brassy. It covered most of the gray but not all. The brassy was the main thing I wanted to avoid.
Kimmie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Anita P.
August 3, 2017
Highlights
POSTED BY:
Anita P.
August 3, 2017
It came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again.
Anita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Tracy R.
August 3, 2017
Performance
POSTED BY:
Tracy R.
August 3, 2017
The reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash.
I'm not sure I will continue the product. Paying more at the salon my be a better choice for me.
Tracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Adrianna L.
August 3, 2017
Too dark
POSTED BY:
Adrianna L.
August 3, 2017
Every color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it.
Adrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Gia H.
August 3, 2017
Disappointed :(
POSTED BY:
Gia H.
August 3, 2017
I was very excited to dye my hair but after following all the directions, the color did not come out at all.
Gia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Deb G.
August 2, 2017
too dark 4 me.
POSTED BY:
Deb G.
August 2, 2017
way to dark, luv the red but the brown was too dark.
Deb - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Donna L.
August 2, 2017
Smooth and beautiful.
POSTED BY:
Donna L.
August 2, 2017
Color and condition great, unfortunately hair is falling out in clums. Anyone else have this problem?
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shiela S.
August 2, 2017
Just not my color
POSTED BY:
Shiela S.
August 2, 2017
OK you changed my color from light brown because it was leaving my hair a red color. Now it is darker brown and the red is darker. So, my hair is going from light brown to darker red and brown. What up?? Only will try to get this right one more time and that is it. This is ridiculous . I even had to go in to a stylist to get it lightened, another $125!!
Shiela - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, per our email communication. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Angela W.
August 2, 2017
I am so disappointed for the second time!
POSTED BY:
Angela W.
August 2, 2017
This is the second time I have used this product without desired results. I wanted a natural golden blonde and have gotten red color roots instead with the old blonde color on the ends. Now my hair is an ugly two-tone color.
Angela - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Ellen F.
August 1, 2017
Colour was weak and didn't last.
POSTED BY:
Ellen F.
August 1, 2017
I coloured my hair using a demi-permanent colour. The result was quite weak but I thought I'd give it a chance. Two washes later and you wouldn't know that my hair had been coloured - so disappointed.
On the upside my hair hasn't been damaged in anyway by the process.
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joyce V.
August 1, 2017
Reddish
POSTED BY:
Joyce V.
August 1, 2017
It turned out a little red, I think it can be adjusted but my hair feels great
Joyce - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Maria L.
August 1, 2017
Not satisfy
POSTED BY:
Maria L.
August 1, 2017
I am sorry to inform that i was not at all satisfy with my color, i was trying to cover my highlights but the end result of the hair color was to dark and it does not look good on my skintone either, overall very dissapointed..
Maria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kimberly D.
August 1, 2017
Wrong Color
POSTED BY:
Kimberly D.
August 1, 2017
I asked for Brown with hints of golden - My hair is completely RED, could be just the way my hair took it but I do not see any golden or brown. I am not happy with how it turned out.. HOWEVER, I do take some blame as I didn't test a portion first. They recommend this, and this was my first time ever dying my hair.
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie K.
July 31, 2017
Waxy feeling
POSTED BY:
Valerie K.
July 31, 2017
The color is usually pretty good. I keep asking for it to be more red and it turns out a bit more brown which I don't like. Also even after a couple washes after dying the dye leaves a wax like residue over my hair that makes gross feeling and greasy looking.
Valerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Helen H.
July 31, 2017
Too dark
POSTED BY:
Helen H.
July 31, 2017
Too dark. My hair looks black. I wanted a brown with light brown highlights or something...:(
Helen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathleen L.
July 31, 2017
The color
POSTED BY:
Kathleen L.
July 31, 2017
The color is all wrong. It was supposed to be medium blonde and it is closer to being red, which is not a flattering color. I am very disappointed.
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Tamara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Elvira M.
July 31, 2017
Medieum Golden Brown
POSTED BY:
Elvira M.
July 31, 2017
I had asked for a deep gold tone. However, the shade is basically a dark brown period, and in fact much darker than expected.
Elvira - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Donna R.
July 31, 2017
Not right color.
POSTED BY:
Donna R.
July 31, 2017
It's to dark of a red. Want it a brighter red on top.
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tammy J.
July 31, 2017
Grays back
POSTED BY:
Tammy J.
July 31, 2017
Seems like my gray around the edges keep coming back in 2 weeks that's not good
Tammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
kathy S.
July 31, 2017
something went wrong
POSTED BY:
kathy S.
July 31, 2017
I followed the video and review before doing the process but for some reason I have only a couple of highlights , very unhappy ...
Kathy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jamie C.
July 31, 2017
A Huge Letdown
POSTED BY:
Jamie C.
July 31, 2017
Color looks nothing like I expected. I was going for a golden brown and my hair turned out looking more like dark reddish brunette. The red is the most disappointing part as this is not what I wanted at all. I answered all questions and filled out my profile accordingly, even sent pictures, and the colorist did not even get close. To recap: not even close to the color I requested, it's already fading, and crappy gray coverage. Mine is already starting to come back through and it's been less than a week since I applied the color. I would definitely never use this service again or recommend the company to anyone else.
Jamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
patricia V.
July 31, 2017
DIDN"T TAKE
POSTED BY:
patricia V.
July 31, 2017
My grays didn't get covered. I focused on my gray scalp and followed instructions, now what ? Also, those little packets of Shampoo and Conditioner are not enough for me... maybe a better way of packaging...
Patricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
T H.
July 31, 2017
Wrong color
POSTED BY:
T H.
July 31, 2017
My color is a bit too black not happy with the color
T. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Linda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Julia G.
July 30, 2017
Didn't last.
POSTED BY:
Julia G.
July 30, 2017
Did the color, followed directions. 14 days later seeing roots. Too soon.
Julia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Yendry R.
July 30, 2017
Dissapointed
POSTED BY:
Yendry R.
July 30, 2017
The color I got is the same as my natural hair color, I color my hair to change it not to get the same color I already have
Yendry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Clare A.
July 30, 2017
Dark Orange Hair :(
POSTED BY:
Clare A.
July 30, 2017
I wanted "dark ash copper blonde" to subtly change up my light brown hair, and instead My hair is a dark orangey red and I look so, so bad. So upset and needless to say I will now have to spend $200+ at the salon
Clare - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Zujeily S.
July 30, 2017
Not what I wanted at all...
POSTED BY:
Zujeily S.
July 30, 2017
This did nothing for my hair...I followed the instructions step by step, and I ended up with my roots pretty much brown/black and the rest of my hair a bit more lighter than what I had just with a reddish tint to it.So now I have to dye it a darker color to make it even all over. I was trying to avoid going dark. Sorry but I won't be re-purchasing this product.
Zujeily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sue B.
July 29, 2017
Colour treated hair
POSTED BY:
Sue B.
July 29, 2017
I found the solution very sticky and heavy and hard to wash out. My grey hairs are already showing after just six days so was not too happy with the outcome. I am thinking of cancelling my repeat order:/
Sue- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky and heavy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Vanessa D.
July 29, 2017
No better than box color and hard to get out of hair
POSTED BY:
Vanessa D.
July 29, 2017
I'm no stranger to box color, and I was hoping this would be sort of a compromise between box color and salon color, but it was very much just your typical box color in a fancy box (and more than twice the price). The color came in a nice package with my name on the instructions saying it was specially formulated for me. But honestly, I couldn't help but feel like I paid $20 for box color with my name on it. There was nothing special about the process of application or the color itself. And it took FOREVER to wash out of my hair. I mean at least 20 minutes. I finally got it all out and washed/dryed my hair and I still feel like there's some in there! I like the idea of eSalon, and I reallllllly wanted to like this, but it's not worth the price. Unless you're brand new to box color and have no clue what color to get-- just go to the drugstore and pick it out yourself. You'll save yourself $10-15 and you won't have to wait for it to be shipped to you.
Vanessa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling differently. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Denise B.
July 29, 2017
Results for grey coverage didn't work for my stubborn grey hairs
POSTED BY:
Denise B.
July 29, 2017
I liked the color and loved how easy the instructions were along with the packaging. The only issue I had was the product did not cover the grey..
Denise - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Alison R.
July 29, 2017
Just okay.
POSTED BY:
Alison R.
July 29, 2017
This replaced a natural hair color I've been using for years. The color was adequate but after a reformulation it still wasn't was I was looking for. Plus this product gives my hair a very odd texture which the other product didn't. The over packaging is also a bit much. I tried it for a few cycles, but its not for me.
texture-wise.
Alison - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Ellie K.
July 28, 2017
Hate the automated charge, hate the color, hate all your products
POSTED BY:
Ellie K.
July 28, 2017
Would never use this product again, but wait you charged me and sent me another box! It was too runny and expensive when it was $10 on the initial promotion and now eye-gouging at now $25 for full price!! Even the other products I purchased were cheap and overpriced. Would never recommend this place even to my worst friend.
Ellie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
LaDonna S.
July 28, 2017
Only a few days
POSTED BY:
LaDonna S.
July 28, 2017
I'm sad to say that the color didn't last any longer than the store brands. Within a 3 days my gray hairs were noticeable again. My grey hair continues to defy colonists. Thanks anyway Esalon.
LaDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathy Y.
July 28, 2017
Warm beige
POSTED BY:
Kathy Y.
July 28, 2017
The color was too dark and stained my scalp. When I went to rinse it out, it was very gummy feeling and wouldn't rinse out with the shampoo provided so I washed my hair twice to get out the residue and my scalp is still stained.
Kathy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Pam R.
July 28, 2017
Rating
POSTED BY:
Pam R.
July 28, 2017
I ordered this product because it boasted on coloring stubborn gray. I tried the product and the color eventually vanished from the gray in less than 2 weeks, however I must say the remainder of my hair stayed with color for over a month.
Pam - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane T.
July 28, 2017
color not close
POSTED BY:
Diane T.
July 28, 2017
Too much red and mahogany. Disappointed. Have 24 hours to shampoo as much color out as possible. I actually need to cover front gray, not everything. Maybe I wasn't clear. My hair is auburn not red.
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tamila N.
July 28, 2017
I am canceling my order
POSTED BY:
Tamila N.
July 28, 2017
While the product did make my hair feel fuller, the reds just did not last. I understand red is a tricky color and fades quickly but my was gone within 2 weeks.
Tamila - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Rita- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kathy C.
July 28, 2017
Color was not right for me
POSTED BY:
Kathy C.
July 28, 2017
My color is not even close to what I selected. The only good thing about this experience is that my hair feels great. However, my hair color is really an awful, brassy reddish color. I was very hopeful that esalon would work for me, but sadly it did not. Now I must pay someone to fix my hair.
Kathy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sandra K.
July 27, 2017
what a disappointment
POSTED BY:
Sandra K.
July 27, 2017
the last shipment was complete disappointment. Salon has decided for me that roots will be enough, and sent only one colour, so I got brown instead of the red tone. I learned to mix both (root & ends) tones together to get the right tone, and now I have just brown. I can understand you do not want to send 2 bottles (though i assumed that was your offer), i am fine with that. but i find it unacceptable to decide for me what colour my hair should be, particularly because it is not what i was looking for. Major disappointment.
Sandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
LISA ANN P.
July 27, 2017
I need to return my last order.
POSTED BY:
LISA ANN P.
July 27, 2017
I need to return my last order.
Please DO NOT autoship!!
Lisa Ann - We’re sorry that you were unaware of the autoship service. Per your request, we have reached out to you explaining how to return your order for a refund. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kathrin B.
July 27, 2017
What happened
POSTED BY:
Kathrin B.
July 27, 2017
I don't understand why my roots turned greenish with this color. The ends didn't take at all. Not happy
Kathrin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Sophie L.
July 27, 2017
the color is not what i expected.
POSTED BY:
Sophie L.
July 27, 2017
Too orange. Will probably go back to a salon to fix it. I really wanted esalon to work for me for my roots. I honestly get a better results using L'oreal 8 1/2 and 9 light blonde mixed together :(
Sophie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Erin B.
July 27, 2017
There is a reason you go to the salon...
POSTED BY:
Erin B.
July 27, 2017
Followed directions - color is CRAP. Now I have to pay to get it fixed and damage my hair again with more color/chemicals.
Erin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Tricia L.
July 27, 2017
Do not like color
POSTED BY:
Tricia L.
July 27, 2017
Did not like the color but love the product need to call to speak with someone busy with my job will call please don't send this color do not like it!!!!!!
Tricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
christina S.
July 27, 2017
it turned my hair splotchy black
POSTED BY:
christina S.
July 27, 2017
it turned my hair splotchy black (was supposed to be goldish dark brown) and the vapors really burned my eyes
Christina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather C.
July 26, 2017
Mixed feelings
POSTED BY:
Heather C.
July 26, 2017
I love the color but the dye doesn't wash out easy. I have to wash my hair 4 times to fully have my hair feel clean- after only 1-2 washes my hair looked and felt greasy.
Heather - We’re sorry to hear that you were unhappy with the how the hair color makes your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Denise B.
July 26, 2017
too dark
POSTED BY:
Denise B.
July 26, 2017
the product is good but I don't like my color its to dark
Denise - We apologize that your most recent order was darker than expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Sharlie B.
July 26, 2017
Pass
POSTED BY:
Sharlie B.
July 26, 2017
Let me start out by saying that I have gotten my hair bleached and dyed for many years, so I don't have a sensitive scalp. I even did the standard test patch on the inside of my arm to test for a reaction, that gave me no reaction. HOWEVER, when it put this on my scalp to do my roots... it burned. It didn't subside either, it got worse and worse. I could only stand it for 5 minutes before I had to wash this off my hair. It left my scalp riddled with chemical burns . I could not wash my hair for a week after using so I could let my scalp heal. Do not recommend.
Sharlie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lita D.
July 26, 2017
too brown
POSTED BY:
Lita D.
July 26, 2017
I didn't like it because it wasn't light enough and didn't have the right golden red color.
Lita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
July 25, 2017
Never again!
POSTED BY:
.
July 25, 2017
it made my hair feel like straw. Horrible stuff. will never use again.
Alice - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Deborah H.
July 25, 2017
Not happy with cream formula
POSTED BY:
Deborah H.
July 25, 2017
The color did not cover the gray as well. I was unable to color all of my roots...that is, I didn't have enough product. It was messy and hard to handle. It did not stay where placed and dropped off. Very unhappy.
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shauna G.
July 25, 2017
Destroyed my hiar
POSTED BY:
Shauna G.
July 25, 2017
This stuff literally destroyed my hair!!! Ever since using it, my hair has been very dry and brittle. :-( I have tried all kinds of expensive salon products and treatments to get it back to it's former soft, healthy condition to no avail. :-(
Shauna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
jo P.
July 25, 2017
Unpleasant
POSTED BY:
jo P.
July 25, 2017
Used only once and wouldn't use again, very unpleasant texture and really difficult to wash out.. Colour was the same as a product that cost half the price. Have requested not to get e-mails, but low and behold.
What to close the account and delete my details - can't.
Jo - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling unpleasant. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Nikki Y.
July 25, 2017
Greys
POSTED BY:
Nikki Y.
July 25, 2017
Beautiful color but need longer lasting grey coverage.
Nikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Esther - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Alicia J.
July 25, 2017
Burned scalp and made hair break off
POSTED BY:
Alicia J.
July 25, 2017
I was very happy with this product in the beginning but the last shipment I got literally burnt my scalp to the point of having scabs from blood on it felt like it was burned in my hair broke off and fell out so that is why I quit subscribing to the service now it won't let me post!
Alicia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Angela B.
July 25, 2017
purchase review
POSTED BY:
Angela B.
July 25, 2017
I do not care for any of the trial offers that entice people to sign up not realizing it will then be auto-shipped. this purchase cost me alot more than I bargained for ugh I learned my lesson this time no more online ordering
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shawna M.
July 25, 2017
I had such high hopes!
POSTED BY:
Shawna M.
July 25, 2017
I tried this out and found it more difficult to use than a standard box of Clairol or L'Oréal from the store. The color my hair turned is probably the most disappointing part! They sent two separate colors and I don't understand why. I followed the directions exactly and now my hair is two different colors . I was hesitant seeing two formulas. Who would want uneven color? I like the idea of all of this, but the color needs to be easier than a box kit from the store! And the color needs to perform better for an average at home user. That is the whole purpose of this kit-and it failed.
Shawna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Terri D.
July 25, 2017
Not easy to use
POSTED BY:
Terri D.
July 25, 2017
Product is not easy to use, difficulty level 10 - need assistance from Salon Professional, not a home stylist reccommended.
Terri - We’re sorry that you were disappointed with your eSalon experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Michelle C.
July 24, 2017
Color completely different than first time
POSTED BY:
Michelle C.
July 24, 2017
I don't know what happened but the color was way too dark on my roots and looked like red and orange Kool aid had been put on my ends.
Michelle - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Sues
July 24, 2017
Not how I had hoped
POSTED BY:
Sues
July 24, 2017
Bought a demi permanent to tone down my highlights. Started to fade from the first wash!
Tracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Misty W.
July 24, 2017
Hair color is nothing like last months
POSTED BY:
Misty W.
July 24, 2017
My roots are black and my ends are fire orange. The whole point of me wanting to go a copper color was so my hair would allover be lighter than previous colorings, so my regroth wouldnt be so obvious. Now my roots are black... that is not copper or brown but black. I am very unhappy with how my hair turned out this time
Misty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Penny - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sydney Z.
July 24, 2017
Product review.
POSTED BY:
Sydney Z.
July 24, 2017
Was much darker than i expected, Could not notice any gold in the color, just black. Gray coverage was good.
I have been adding developer to shampoo every day & washing it to get it a tad lighter. I hope this is not an automatic thing and i am billed even if i do not re-order it.
When I am ready to try again, I will pick a shade or two lighter. I do not want an automatic shipment unless i order it.
Sydney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Daniela D.
July 24, 2017
Don't cover grays the way I expected
POSTED BY:
Daniela D.
July 24, 2017
The color was correct and match the color I had before but it doesn't cover the grays the way I expected, my roots are a lot lighter than the rest of my hair. Not very satisfied.
Daniela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michelle S.
July 24, 2017
Worst hair dye I have ever used!
POSTED BY:
Michelle S.
July 24, 2017
I never write reviews but this stuff is horrible! I guess you get what you pay for. I had to wash my hair multiple times just to get the gross, sticky residue out of my hair. Never again! I wish I read the reviews. Buyers beware! 👎🏼
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nancy E.
July 24, 2017
Not happy
POSTED BY:
Nancy E.
July 24, 2017
Close...kinda.... I was scared of exactly what happened. I have a few greys coming in and I just wanted to keep my natural color until I decide to just go blonde. Now my hair is RED not strawberry blonde....I'm just sad and don't know what to do
Nancy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ramya M.
July 24, 2017
Not satisfied with the color
POSTED BY:
Ramya M.
July 24, 2017
I love the shampoo and conditioner but not happy with the color- it was a total disappointment
Ramya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shelly R.
July 24, 2017
Very disappointed..
POSTED BY:
Shelly R.
July 24, 2017
The packaging was super cute, but that's where it ends. Washing the color kit made my hair sticky with a thick film and NOT washing out. It was a nightmare. It literally took me an hour to wash it out and I had to use dawn dish soap to get it all out. Now my hair is super dry and I'm scared to see what my hair will look like in a few days the next time I wash it.
Shelly - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
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