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I have been trying to get this color for 3yrs. Gone to many different Salons and played over 200$ at each appointment and never came out with what I wanted. UNTIL NOW!! 17.00$ and got exactly what I wanted!! Beyond happy with the color!! Only issue is wasn't enough dye for my hair but in all fairness my hair is ridiculously long (pass my butt) and thick. But still extremely happy!! Customer for life right here!!!
Edit.
My first dye was perfect.. unfortunately the second shipment was more of a red color. I decided to continue with the "autoship" hoping the next one would be better. But this recent shipment, the dye was even more red.. very disappointing as I had been so pleased with the first color.
Elisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
katie C.
August 26, 2017
So disappointed
POSTED BY:
katie C.
August 26, 2017
I was after a red copper, as per what I put in. The result is so dark and doesn't have a tinge of copper in it. It looks no different from the drugstore hair-dyes that are unflattering. Really disappointed.
Katie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Corey P.
August 25, 2017
Color change
POSTED BY:
Corey P.
August 25, 2017
I wanted the color to be more red but instead it was darker brown. I am okay with dark brown for now but if this will be the color, then I want to keep my original color, golden brown with mahogany,
Corey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amanda J.
August 25, 2017
Bad
POSTED BY:
Amanda J.
August 25, 2017
I was not happy with my color at all. I went from a medium brown to black. The hair color totally changed my color instead of keeping it the same
Not happy with results at all.
Amanda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tracy W.
August 25, 2017
Lovely colour
POSTED BY:
Tracy W.
August 25, 2017
Lovely colour I was over the moon with this dye at first. But alas it only lasted 2 weeks before my grey was showing again. And for £14 I could get 2 hair dyes in a supermarket. I don't mind the cost if only a dye would last more than 2 weeks !
Tracy - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jaimi F.
August 25, 2017
Sticky Dye
POSTED BY:
Jaimi F.
August 25, 2017
The color was great but I got a rash from the product. It is also extremely hard to get the dye out of your hair. I had to do 4 shampoos and there was still dye in my hair the next time I showered.
Jaimi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa C.
August 25, 2017
Color is still off.
POSTED BY:
Lisa C.
August 25, 2017
If I leave it on for 30 min to cover the gray, it ends up too dark. 10-15 min work's ok but then the few grays don't dye. I am a med brown with blondish highlights. I have long fine hair with natural waves.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kittye R.
August 25, 2017
Added Gold Tone
POSTED BY:
Kittye R.
August 25, 2017
They added Gold Tone to my custom mix. Which I never use because it really brings out the red in my hair.
I did use the red tone down cream, but it did not help much. I left a note for my next order not to add
the Gold Tone. If they do it again I will not be placing a new order again.
What is the point of ordering a custom mix, if they are going to add unwanted color to it.
Kittye - We’re sorry that your recent formulation turned out warmer than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Selina M.
August 24, 2017
Not for Me
POSTED BY:
Selina M.
August 24, 2017
I love the idea of Esalon, I just have very dark hair that doesn't absorb color easily. I wanted to try the pearl mahogany, but my hair is still dark brown with a hint of red. Product didn't work for me and my hair feels waxy.
Selina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Michette P.
August 24, 2017
It's ok
POSTED BY:
Michette P.
August 24, 2017
It does not cover my stubborn grey at my temples. The color is still too warm for me. I really need an ash it is very difficult to find. I have naturally ash blonde hair it has darkened as I age because I am never in the sun..., but it is still not warm at all. I wish I could get a good ash color☹️
Michette - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Erin B.
August 24, 2017
Not Happy
POSTED BY:
Erin B.
August 24, 2017
I used the same color that I've used the other times I've colored my hair. However, this time it came out VERY dark!! I've washed my hair several times trying to get it to lighten up, but it hasn't helped. So I doubt that I'll be ordering again any time soon.
Erin - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Elaine W.
August 24, 2017
Husband's disappointment!
POSTED BY:
Elaine W.
August 24, 2017
I wanted to have a light blondish brown color with a slight reddish tent. Instead I am now a carrot 🥕 top! My hair is medium auburn all over and he hates it. How can I get it more blonde?
Elaine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Lysa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jamie S.
August 23, 2017
completely wrong color
POSTED BY:
Jamie S.
August 23, 2017
I requested color to lighten my natural hair by one shade. I sent pictures and I picked the color closest to my natural hair and the color I wanted to change it to. The "professional" stylist decided my hair was actually darker than what I had chosen so she insisted I go with a different color to achieve the "one shade lighter" that I requested. Of course, it came out at least one shade darker than my natural color. When I asked for solutions, I was told I could buy only one shade lighter (my natural color again), but I couldn't buy highlights without buying another full kit. It seems to me that if they wanted to keep me as a customer they would have offered to ship the new color with highlights if that would fulfill my initial request. Instead, they are getting this bad review and the loss of what could've been a steady customer.
Jamie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Bri B.
August 23, 2017
Doesn't stick
POSTED BY:
Bri B.
August 23, 2017
Ive noticed over the two colorings I've done that the color washes out/fades after just a few weeks.
Bri - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kathleen W.
August 23, 2017
Color turned out with a very red tone.
POSTED BY:
Kathleen W.
August 23, 2017
The procedure was very easy to do. But the color was not what I wanted. A cool Beige dark blonde which turned out to be a red dark blond. I am really hoping they can fix this
Kathleen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Margaret W.
August 23, 2017
Cancel any additional product
POSTED BY:
Margaret W.
August 23, 2017
I am not happy with your
Product. --- Stop any additional shipments !
I do not want this hair coloring
E Salon product shipped again.
Stop !!
Margaret - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
Kim - We’re sorry to hear that you were unhappy with the way the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Patricia W.
August 23, 2017
color was fine but
POSTED BY:
Patricia W.
August 23, 2017
the product followed by the shampoo/conditioning product left my hair with a coating of some sort - it feels terrible. I need to re-wash it to hopefully get it back to it's previous texture.
Patricia - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Toni P.
August 23, 2017
Does not control frizz
POSTED BY:
Toni P.
August 23, 2017
It simply does not control frizz nor does it keep the curl smooth or hold its shape.
Toni - We're sorry to hear that you were disappointed by your experience with our Feeling Smoothie Anti-Frizz Serum. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
QCubey
August 23, 2017
Not even close
POSTED BY:
QCubey
August 23, 2017
The color was much too light, and INCREDIBLY too brassy! Even the blonde neutralizing treatment couldn't help it!
QCubey - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather W.
August 23, 2017
It turned my hair into hay
POSTED BY:
Heather W.
August 23, 2017
It was horrible- fried my hair. Had to to try several processes to lift out of what was supposed to be light brown from witch black.
Heather - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Raquel E.
August 23, 2017
Not a happy customer
POSTED BY:
Raquel E.
August 23, 2017
I was not a tiny bit happy with the results. It did not cover any of my greys. The conditioner included left my hair greasy and unmanageable.
I want to cancel my account. I wouldn't recommend this product to my friends.
Raquel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
ASHLEY A.
August 23, 2017
Would not rinse out
POSTED BY:
ASHLEY A.
August 23, 2017
I was super excited to try this product but it was a terrible experience. The product was very gummy on my hair and would not rinse out! Even after washing my hair 3 times I still was getting product out when I combed through it. The only redeeming factor for me was the color was the shade I wanted.
Ashley - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Alisha T.
August 22, 2017
Unfortunately did not meet my standards
POSTED BY:
Alisha T.
August 22, 2017
I really wanted this color to work. It burned putting on my scalp and left my hair dull. The color faded immediately after the first wash. Not worth spending the extra cash.
Alisha - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Debbie S.
August 22, 2017
Problem with resistant Gray coverage
POSTED BY:
Debbie S.
August 22, 2017
It did not cover the resistant Gray but i saved a little of the extra hair color and went along the hair line a second time to cover the grey along the front hair line. But the first package when arrives the bottle leaked and they sent a replacement right away. Very easy to do business with but this product is not going to work for me.
Debbie - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jean B.
August 22, 2017
Didn't cover all the grey
POSTED BY:
Jean B.
August 22, 2017
I like the color and that the color doesn't fade but it definitely did cover all the grey. Now Im stuck for 5 weeks with grey showing.
Jean - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rochelle S.
August 22, 2017
Was black on black
POSTED BY:
Rochelle S.
August 22, 2017
Black and black are not custom colors. Unreal. I look stupid. Was supposed to be soft black and something to give me blue ish tone for ends. What happened. I have zero time with my brothers wedding to do anything about it. Also I never got my first box so how on earth could I change a look I never tried.
Rochelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Helen S.
August 22, 2017
Not for me
POSTED BY:
Helen S.
August 22, 2017
I did not like this product and do not wish to buy any further products. DO NOT SEND ANY FURTHER ORDERS AND DO NOT TAKE ANY FURTHER MONIES FROM MY ACCOUNT AS AUTOMATIC PAYMENT
Helen - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Allison K.
August 22, 2017
orange
POSTED BY:
Allison K.
August 22, 2017
I ordered a dark blonde and it dyed my hair orange. it's great quality but my color is awful. I'm hesitant about ordering again simply because the color was so off compared to what I wanted. Also it isn't very "full coverage" my original color still shows through in some spots.
Allison - We apologize that your most recent order did not turn out as you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Andrea V.
August 22, 2017
Orangey not ash
POSTED BY:
Andrea V.
August 22, 2017
My hair turned out the opposite of ash and I look like an orangutan. Wanted medium brown and if anything I have light orange brown. Disgusting. Never treated hair before this.
Andrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Roseldie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Shaunna H.
August 21, 2017
Disappointed
POSTED BY:
Shaunna H.
August 21, 2017
When i first got this it was awesome. Since the last 4 the color doesn't stay. Not happy. This very well maybe my last time. We will see
Shaunna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rhonda R.
August 21, 2017
Customer
POSTED BY:
Rhonda R.
August 21, 2017
The color was too light and brassy. Did not cover gray well.
Rhonda - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Madison P.
August 21, 2017
Extremely disappointed and upset by this product.
POSTED BY:
Madison P.
August 21, 2017
While I initially had great expectations for this product, I was extremely disappointed. I've been dying my hair on and off for about three years and I decide to try eSalon because I thought it would last longer than drugstore brands and be cheaper than the salon. I was SEVERELY disappointed for two reasons. First off, the hair dye is next to impossible to wash off. It took me one wash with the provided shampoo and four washes with my own shampoo and my hair was still left with waxy black gunk all over it, to the point where it wouldn't even dry. Secondly, the product caused my hair to fall out in clumps and thin like never before. It should be noted that I dyed my hair darker and have NEVER experienced hair thinning or loss from dyeing my hair or any other reason. Upon reading other reviews online after my experience, I found that many other women experienced hair thinning and loss. This product is falsely advertised and I am extremely saddened that my once thick hair is now damaged and thin at the age of 19. I'm completely appalled and urge others not to make the same mistake I did.
Madison - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Penny J.
August 21, 2017
Hair color change
POSTED BY:
Penny J.
August 21, 2017
I wanted my roots to hold color better, but the overall color is darker than my original color. I like the lighter color, but do not want to bleach my hair to lighten it.
Penny - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Brandy C.
August 20, 2017
Way too dark
POSTED BY:
Brandy C.
August 20, 2017
You sent a dark color that ruined my hair! I had it professionally stripped and lightened per your instructions, costing $200. All i wanted to do was cover grey and roots. This is way darker than it should have been and it leached into anything that was light! It now looks like shit and i am going to have to pay $200 AGAIN to get it fixed! I followed the instructions to a t but you did not adjust the color like i asked. I specifically said i had put a lot of blonde in my hair that i didnt want ruined. I even set 3 different pictures. This is not exceptable.
Brandy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer M.
August 20, 2017
Don't want to continue my any future order.
POSTED BY:
Jennifer M.
August 20, 2017
Did not like it. Didn't come out the color I expected.
Jennifer - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Amy J.
August 20, 2017
Wrong color
POSTED BY:
Amy J.
August 20, 2017
The color is not soft black it is a chocolate brown color. It's not the color I ordered. Not happy with this color at all
Amy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Suzane B.
August 20, 2017
doesn't do the trick
POSTED BY:
Suzane B.
August 20, 2017
Firstly, the customer service team did their best. When I wasn't happy with the first color formula, they sent out another. Alas, it's just not at all the color I was hoping to have... LAST MONTH. Secondly, the stuff feels awful rinsing out. It sticks to your hair and is just horrible to wash out. Yuk. Save yourself the time and frustration and go to the store or the salon.
Suzanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Maria B.
August 20, 2017
Did not work forme
POSTED BY:
Maria B.
August 20, 2017
I was so excited to give my hair the new color, the one that is formulated just for me and 100 % guarantee, well let me tell you that this is not true, my hair is way darker than it was before, waist of money and the color that I had done at the salon. I give this eSalon 1* the only star for packing.
Maria - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sarah H.
August 20, 2017
Light Blonde to medium blonde
POSTED BY:
Sarah H.
August 20, 2017
I tried the kit and really liked how simple it was to color my hair. The only problem is the color! My roots are naturally a medium-dark blonde which ended up becoming light red and my ends which were a light blonde became a dark blonde with a greenish tint to it. Needless to say the color looks horrible.
Sarah - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Donna C.
August 19, 2017
Not what I expected
POSTED BY:
Donna C.
August 19, 2017
I have to admit it was a few shades darker than I expected but I cannot afford to keep on a plan.
Donna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lucy G.
August 19, 2017
Color
POSTED BY:
Lucy G.
August 19, 2017
Not happy at all with the color. I wanted beige blond and it came out dark auburn!!!
Lucy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jacqueline R.
August 19, 2017
What happened?
POSTED BY:
Jacqueline R.
August 19, 2017
I loved the initial color and got compliments on the color. The follow up was the same. However, this 3rd issue turned out darker than the others. The same stylist applied it according to directions as with 1st & 2nd. This time it came out very dark no hint of red mahogany I had come to love.
Jacqueline - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lori W.
August 19, 2017
Just another box hair color
POSTED BY:
Lori W.
August 19, 2017
I thought this color would color my grey and provide good coverage and look natural!! It did not cover my grey at all and made my hair look ashy! Not pretty at all!!
Lori - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen D.
August 19, 2017
Darker than requested and no red
POSTED BY:
Karen D.
August 19, 2017
Really not pleased. I want to cancel but can't find a cancel button. How's that guarantee work, anyway?
Karen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
judith C.
August 18, 2017
haircolor
POSTED BY:
judith C.
August 18, 2017
I ordered the light brown; however, what I actually got was DARK brown. My eyebrows are a medium brown, so the color looked way off.
Judith - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Cynthia D.
August 18, 2017
Gray hair
POSTED BY:
Cynthia D.
August 18, 2017
my grays started showing after 2 weeks. I liked the color
Cynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Lynette T.
August 17, 2017
[edited from March2017] Mediocre
POSTED BY:
Lynette T.
August 17, 2017
I started with eSalon back in March and was happily surprised. The color was rich, a much closer match than I'd been able to achieve from a box, and smelled like heaven.
Unfortunately it didn't last very long at all and gray and root colors started to show at 3 weeks (home coloring didn't do this until about 5).
I requested a change in color and formula (told them it wasn't covering my grays--even within days of coloring) and then it stopped smelling so nice. Actually smelled worse than at-home kits. And also left my hair just as brassy. I went back to my home coloring and feel like I'm getting the color and value I'd like and not damaging my hair by having to color it more frequently.
Lynette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim C.
August 17, 2017
Leaking bottle
POSTED BY:
Kim C.
August 17, 2017
Last bottle leaked by the time I received it 3/4 of color was gone. Had to purchase store bought color to replace it.. color is great, packaging horrible. Not worth the money if I have to purchase store bought solution to color my hair!
Kim - We’re sorry to hear that your order arrived damaged. Since the color bottle was leaking, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Elaine R.
August 17, 2017
Waxy residue
POSTED BY:
Elaine R.
August 17, 2017
The color is great but both times I've used this product I've had a waxy residue on my hair that took up to three shampoos to get rid of. For that reason, I won't be using it again.
Elaine - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Michelle H.
August 17, 2017
Disappointed
POSTED BY:
Michelle H.
August 17, 2017
The color made my hair darker and it didn't last long. It didn't color all my grays and washed out in a week. Very disappointed, I won't order anymore.
Michelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Megan K.
August 17, 2017
Color fades too quickly
POSTED BY:
Megan K.
August 17, 2017
My color faded so quickly. What started as a nice coppery brown, faded within a week or two to a muted light brown :( I know red tends to fade quicker, but the copper color was almost entirely gone after 2 washes.
Megan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Meghann Z.
August 17, 2017
Color Leaves Hair Feeling Greasy
POSTED BY:
Meghann Z.
August 17, 2017
DO NOT USE THIS COMPANY OR PRODUCT UNLESS YOU WANT GREASY WAXY HAIR FOR DAYS . After using the product and washing out the color with their shampoo my hair was left feeling greasy and waxy. I've just learned that this is a fairly common problem. I've washed my hair for an hour after dying it and hours later it still looks wet because it's so greasy. I don't even know how the color looks because my hair is so waxy. I cant even touch my hair without my hands becoming greasy. You would think that since this is a common complaint they would change the formula or at least provide a shampoo that will actually take the hair dye completely out of your hair. I've never experienced this kind of issue with hair dye and I've been dying my hair for over 15 years, that's the majority of my life. At least I know I'll never experience this again because I will NEVER use this hair dye or this company ever again!!!
Meghann - We’re sorry that you were unhappy with how the color made your hair feel. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
D A.
August 17, 2017
Didn't hold up in the sun
POSTED BY:
D A.
August 17, 2017
For the past 4 months my Color has been awesome and lasted. However this month I dyed on August 6th and I can already see my grays. I wear a color protectant when I'm in the sun but it didn't help this month.
D.A. - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maria S.
August 17, 2017
Felt Icky
POSTED BY:
Maria S.
August 17, 2017
My stylist had to wash my hair 4 times to get the sticky feeling out of my hair. The color felt like it was never going to come out and when it finally felt like it was gone, and we attempted to blow dry it, my hair started feeling matted. I would like to cancel my account.
Maria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
lorena W.
August 17, 2017
Color was off still
POSTED BY:
lorena W.
August 17, 2017
Still much too dark and not even close to the bright copper red I have always been... I've reported this twice and was told adjustments were made, but I couldn't see ANY difference. Very disappointed. Will go back to Sally's beauty supply most likely.
Lorena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Brenda D.
August 17, 2017
Still to dark
POSTED BY:
Brenda D.
August 17, 2017
My hair still looks so dark and fake. You can tell that I've dyed it the last couple of months and that's not what I wanted. The color is Black and my hair color is dark brown.
Brenda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ros7
August 16, 2017
Does not work
POSTED BY:
Ros7
August 16, 2017
The product did not cover the gray and did not have any blue in it.
Ros7 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Brenna L.
August 16, 2017
Way Darker than Expected
POSTED BY:
Brenna L.
August 16, 2017
I'm pretty bummed. I was excited to try this product and used it two nights ago. I asked for my hair to go to beige blonde - they sent me a dark blonde and now my hair is straight up brown. It is way darker and now I've gone backwards and it will be hard to get the lightness to my curls without bleaching my hair. I'm so bummed about this.
Brenna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Kathi K.
August 16, 2017
Wrong Color
POSTED BY:
Kathi K.
August 16, 2017
I've been an eSalon customer for over a year and a half. I've continued as a customer because I like how well it covers my gray, is easy to use and the color lasts. However, my most recent order was definitely wrong. The color is much much darker than the shade I usually get, At first I thought, well my pre-color hair is lighter right now because I've spent time in the sun. Waited a day to "get used" to the darker hair. Not liking it at all. I've gotten several comments - not compliments - from friends. This most definitely was a mistake made by my colorist. Very disappointed. I'm pretty sure I will need to have it professionally corrected and sadly this will probably end my relationship with eSalon.
Kathi - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Amanda K.
August 16, 2017
it was ok
POSTED BY:
Amanda K.
August 16, 2017
I have been receiving this product for 6 mos. I love the ease of doing it at home. What I don't like is that about a week later my roots and my ends are two different colors. I have done the root color and the end color a few times and I am still not satisfied with the results. The grays around my hairline also pop up after a week or two even with concentration on my hairline with the color. I gave this product 6 mos. and now I'm headed back to the salon :(
Amanda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Gayla H.
August 15, 2017
Didn't last long.
POSTED BY:
Gayla H.
August 15, 2017
The problem I have is hair dye only last 2 weeks and each time I dye my hair my roots are red but the rest is just bland plain brown. Not impressed at all. I can get same results for $5.00.
Gayla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Maria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Catherine B.
August 15, 2017
Wrong Color
POSTED BY:
Catherine B.
August 15, 2017
Never have I had, or wanted, red hair. My request was for dark ash blonde. I'm not happy with this color at all. At least the grey is covered. I'll probably have to pay to have this fixed.
Catherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Gina B.
August 15, 2017
Roots need help
POSTED BY:
Gina B.
August 15, 2017
I tried to customize my color a little more on my last shipment however I'm still getting a lot of red on my roots . I follow the directions however my route slips from the dark to more of a red instead of being blonde .
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cheryl E.
August 15, 2017
Waxy residue left on hair.
POSTED BY:
Cheryl E.
August 15, 2017
I have used this product for a few treatments the first few were fine, however the last few applications have left my hair with a waxy residue that took two to three attempts to wash out, also waxy residue made hair feel heavy and seemed to put pressure on my head. It is a shame because I like the colour but the actual experience of using this product isn't an experience that I would recommend. The formula must have changed because there was no waxy residue on my first few applications and I have followed instructions on each application.
Cheryl - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nicola H.
August 15, 2017
It's getting better
POSTED BY:
Nicola H.
August 15, 2017
The colour is getting better and has lasted longer this time, but too red, not t enough mahogany
Nicola - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Cynthia D.
August 15, 2017
Meh...
POSTED BY:
Cynthia D.
August 15, 2017
Still waiting for the colorists to get my color dialed in a bit better.
Cynthia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Teresa S.
August 14, 2017
Drying to hair and messy to use
POSTED BY:
Teresa S.
August 14, 2017
The color is very nice but not a good product for fine hair. Dries out and after hair is very hard to de-tangle. The consistency of the formula is thin and is very messy to work with for a self application product.
Teresa - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathy Cunningham
August 14, 2017
Not Satisfied
POSTED BY:
Kathy Cunningham
August 14, 2017
The color i choose was good but it didn't last no longer then 2weeks my gray came back so I wasn't Satisfied with this product plus I couldn't reuse the product I had to throw a lot of Color away and that was a waste so I'm not satisfied at all and will not be ordering anymore from you. Thanks Ms Cunningham.
Kathy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maria C.
August 14, 2017
Unhappy with the past adjustment
POSTED BY:
Maria C.
August 14, 2017
Unfortunately, I believe the colorist did not fully comprehend the adjustments I wanted to make with the latest order.The adjustment request was for a "Lighter" color with more blonde undertones-Instead I now have BLACK hair with burgundy undertones. Despite doing a "test" strand which was in fact a bit lighter, when processing "according to instructions and step by step"- the overall outcome is horrific and not at all "Natural nor subtle". I will not be reordering-
Maria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Natalia W.
August 14, 2017
Color
POSTED BY:
Natalia W.
August 14, 2017
I like color that my hair is now, but the amount I'm getting is barely enough to cover my roots. It says in directions to use what's left when you wash your hair. I have barely enough to do bottom of my head.
Natalia - Thank you for your recent feedback. This order includes a single-bottle application to use as a root retouch. Please apply this bottle first to your roots *only*. Once the color has processed on your roots for the time indicated in your Personalized Instructions, you may then move on to the final *Rinse Through Your Ends* step (formerly known as the Shine & Rinse step). This essential step guides you to massage the color with water, through your roots and ends for 1 minute before rinsing. This will leave your hair with an all-over seamless color and gorgeous shine without darkening your ends. We hope this tip has been helpful!
POSTED BY:
Debbie M.
August 14, 2017
Not at all what I asked for
POSTED BY:
Debbie M.
August 14, 2017
My color is not dark blonde, it is brown. I asked for blonde. And I did not want any red tones, there are some red tones. I hate it. I will not use e salon again.
Debbie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Hayley B.
August 14, 2017
Copper instead of Ash
POSTED BY:
Hayley B.
August 14, 2017
Followed instructions to a T and the color is incredibly warm. Originally asked for a light beige blonde and was sent a medium ash blonde after correspondence from the colorist. My notes specified to lighten the color and use a cool toned color, but my hair is now copper. Maybe not the best product for blondes :(
Hayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathleen S.
August 13, 2017
Asked for less red tones.
POSTED BY:
Kathleen S.
August 13, 2017
My color came out WAY TOO DARK. I almost look like my hair is black.!
That's a loong
way from light brown(ash). Now I remember why I didn't reorder back in 2016 Awful, just awful!
Kathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Brooke C.
August 13, 2017
Wrong color
POSTED BY:
Brooke C.
August 13, 2017
I ordered this and was so excited about the possibilities of having a beautiful hair color like the salon should do without having to go into a salon but it didn't work that way. The color was all wrong, and it was much darker on my roots than the rest of my hair. I gave a 2 rating because although the color was wrong they were very prompt with my order and it came with all the instructions i needed to do it myself
Brooke - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Martha Sue P.
August 13, 2017
Was disappointed
POSTED BY:
Martha Sue P.
August 13, 2017
Nothing different than major brands except paying for Shipping
Martha Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amber S.
August 12, 2017
Absolutely awful!
POSTED BY:
Amber S.
August 12, 2017
Strong Ammonia gunk- a terrible experience took at least 4 showers to get this sludge out of my hair and it still was in there. Terrible customer service- the money you pay to fix your hair disaster will not be given back. Beware-Allure beauty winner got me but I have already told my friends don't be fooled!
14 of 15 people found this review helpful. Did you?
Amber - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Kelly B.
August 12, 2017
Leaves hair feeling greasy and waxy
POSTED BY:
Kelly B.
August 12, 2017
I have used this product for over a year and was happy until the last 3 shipments or so. Something seemed to have changed and not for the better. I color my hair every 4-6 weeks and no other product leaves this residue in my hair. It literally takes me 3-4 washes to get the waxy feeling out. To bad because I loved this for convenience, but to be honest the box dye from the store doesn't leave me with a waxy feeling that takes at least three washes to remove. To top it off the response from customer service was somewhat of a joke. They told me basically I need to rinse it better and possibly use a different color shampoo. It is a shame they can't own this problem, but flip it to be user error in which I should buy a different shampoo.
Kelly - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Nicole F.
August 12, 2017
Not reordering
POSTED BY:
Nicole F.
August 12, 2017
The color was too dark and drab and my ends are black. I was so excited to get this, and it was such a disappointment! I could've done the same horrible thing to my hair with a store bought box color! Now I have to try to remove this color somehow before I go back to work!
Nicole - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Elizabeth P.
August 12, 2017
Darkest brown = Black
POSTED BY:
Elizabeth P.
August 12, 2017
Darkest brown actually looked very black on my dark brown hair. Much too dark and stark for me!
Elizabeth - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
Julie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Julianne S.
August 11, 2017
Great texture, color is not quite right
POSTED BY:
Julianne S.
August 11, 2017
I love how my hair feels but the color is still brassy. And I was disappointed in the communication. I get responses from so many different people and I feel like I have to keep re-requesting change. For instance when I went to re order the changes that were promised in my last email are not on my order form. I still want to continue to try to work through these challenges.
Julianne - We’re sorry that your hair color came out brassy. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Tina B.
August 11, 2017
Wasnt happy with the color
POSTED BY:
Tina B.
August 11, 2017
The color was too much red, would like to have more brown
Tina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Wanda S.
August 11, 2017
Unsatisfactory Results
POSTED BY:
Wanda S.
August 11, 2017
I was not satisfied with the product. There were no better results than what I received from retail stores or beauty supply stores. One major difference from my usual product is that this product left my hair hard and dull, not soft and shining. It was also messy because it continually dripped while being applied and during timings. I would not recommend this product to my friends or family.
Wanda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Wendy S.
August 11, 2017
Wayyyy too Dark
POSTED BY:
Wendy S.
August 11, 2017
Im hoping i can get it fixed...but im really brunette now and its lovely but way way too dark. I hope it will be better now...gotta say I love the red....RED!!!
Wendy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Brook H.
August 11, 2017
Hair Color
POSTED BY:
Brook H.
August 11, 2017
I have actually never had a problem with drug store hair color, but several people suggested that I try eSalon. The color was okay, but I was not thrilled with it. Hoping my formulation can be changed a bit.
Brook - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Emily M.
August 10, 2017
Would have had some results with boxed
POSTED BY:
Emily M.
August 10, 2017
This was the biggest waste of $15. There wasnt a single bit of change to my hair.
Emily - We’re sorry that your hair color did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
liz W.
August 10, 2017
blonde to golden my hair turned out brown
POSTED BY:
liz W.
August 10, 2017
will not be trying again turned my hair brown not blonde to golden put 2 applications of sun in hair lightener on still dark will be using my old dye in future
Liz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mona E.
August 10, 2017
Turned my hair color to totally opposite of what I wanted
POSTED BY:
Mona E.
August 10, 2017
Well When I wrote that my hair is black so you should have understood that my underline pigment is red. The dye you created for me was full of red so naturally my hair remained as it was, black. I ordered a dye to color my hair to brown Mahogany. It didn't turn into brown nor Mahogany. Total waste of time and money.
Mona - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rachelle W.
August 10, 2017
We can't seem to get the color right
POSTED BY:
Rachelle W.
August 10, 2017
I have been a member for 6 months and have tried to change tbe formula Because whatever they do it goes orange. The color I'm using now isn't lasting as long as it did at first. I had to color my hair between the deliveries this time.
I missed my cut off date By a day. So, I guess I will have to deal with it another month and color it 2 times and deal with red. I wanted it lighter, but couldn't get it right. So, went darker, Both colors have not been shiny. I went through the chart and saw that 5.0 which is darker than I have ever used in my life is the only kne that is shiny and doesn't look like it ei pull so much red. It might cover the gray. I hope it is close to the color in the swatch. If it is like other 5.0 dark brown it might be a weird color
Rachelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Louisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie B.
August 9, 2017
gray still gray, Hair's now dry and course.
POSTED BY:
Valerie B.
August 9, 2017
I fallowed the directions exactly, my grey is very shiny but looks very noticeable. maybe a little lighter than before I colored it. My hair is much more course and feels a lot dryer. I washed it and used all of the conditioner. I could barely comb thru it. I have been using nice and easy. prior to using your product. The color is pretty, just didn't cover gray. I was very excited to try a new product. now I'm disappointed.
Valerie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ameesha B.
August 9, 2017
Causes hair loss
POSTED BY:
Ameesha B.
August 9, 2017
Hi this product has nice color but made my hair break and become frizzy after the 2nd use. Also caused a lot of hair fall. I don't recommend this to anyone. Also the product is very gel like which sticks to the scalp and has to literally be scraped off to remove.
Ameesha - We’re sorry that you were unsatisfied with how your color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Patt K.
August 9, 2017
Terrible product for novices
POSTED BY:
Patt K.
August 9, 2017
There is so much more one needs to know about coloring products. The effects of these chemicals are highly variable. The marketing literature makes it sound simple. It is not. I will go back to my stylist. Please discontinue my orders at once.
Patt - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lee W.
August 9, 2017
Wrong Color
POSTED BY:
Lee W.
August 9, 2017
I ordered a Dark Blonde Color and now I have orange hair. Not good!
Lee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
DEANNA L.
August 9, 2017
have not used this one yet
POSTED BY:
DEANNA L.
August 9, 2017
havent used this one yet. shouldve stopped order before shipped, money is really tight.
Deanna - Thank you for your feedback. We see that we have already adjusted your next order date per your request. We look forward to hearing your feedback soon.
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