Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
My last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month.
Kristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Jenn E.
December 1, 2017
Dried hair and barely any coverage
POSTED BY:
Jenn E.
December 1, 2017
I followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me.
Jenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Stephanie A.
December 1, 2017
Guaranteed to destroy your hair
POSTED BY:
Stephanie A.
December 1, 2017
I cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon.
If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product.
UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic.
Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review.
The first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions.
Nancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information.
POSTED BY:
Carolyn A.
November 30, 2017
Not satisfied with color that was chosen for me.
POSTED BY:
Carolyn A.
November 30, 2017
I would like a refund and please take me off your revolving order..
Carolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Carla S.
November 29, 2017
Not for me
POSTED BY:
Carla S.
November 29, 2017
Color is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again.
Carla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Lesli E.
November 28, 2017
Nice Color but not for White Hair Coverage
POSTED BY:
Lesli E.
November 28, 2017
My colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve.
Lesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim C.
November 28, 2017
It's ok
POSTED BY:
Kim C.
November 28, 2017
I want it to be a brighter red
I keep asking for a brighter red and I have not gotten it yet.
Kim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help!
POSTED BY:
Miss H.
November 27, 2017
Disappointing for the first time ever
POSTED BY:
Miss H.
November 27, 2017
I have been using your product for a long time and never had any reason to complain only praise for this amazing product. However my last order seemed to be a little sparse. The bottle shape has altered looks smaller but assuming the amount of product is the same...I did not have enough ...I usually have about a 50p size blob left to put through ends before rinsing off.This time I barely had enough to cover roots. My daughter applies my colour for me and noticed it too. Will be interesting to see what happens next time.I was so disappointed ...Really do not want to start using another product, my colour is fab.
Miss H. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mona B.
November 27, 2017
Color didn't hold/cover
POSTED BY:
Mona B.
November 27, 2017
Didn't have good gray coverage. I don't have a lot but immediately saw the ones I do come through after rinsing color off. After 2nd shampoo there was a lot of color loss. I left the color on the roots 20 minutes and ends for 12. Maybe longer processing time?
Mona - We’re sorry your recent order didn’t provide the coverage you expected and started to fade fast. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Andrea Z.
November 27, 2017
Color
POSTED BY:
Andrea Z.
November 27, 2017
Hi, this was the second time my color didn’t seem great.
It’s lighter and lighter with no blue tone in it at all.
I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again.
I understand mistakes can happen , admit them though.
Not each of your colorist it’s paying attention to what customers wants
Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with,
Thank you
Andrea Walsh
Andrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Marisa D.
November 27, 2017
Roots Still Lighter Than Ends
POSTED BY:
Marisa D.
November 27, 2017
I like the custom color and the fact that someone is taking the time to mix it however I've tried this twice now and the roots still end up being lighter than the ends and rest of my hair. My grays start to come in rather quickly; I normally like a darker color to ensure the color takes well. The problem I keep having is that the color appears brassy or too warm up at the roots and it's lighter than the rest of the hair. I love bayalage but this was the reverse--twice. The first time I thought it was me and that perhaps I didn't leave it on long enough or perhaps I didn't choose a dark enough shade. The second time; even after some adjustment from the colorist and additional instructions- it was still brassy and light at the root. I could tell right out of the shower. This occurred even after I extended time leaving it on and pulled through a little bit of color to give it the "pop" per the instructions. Lastly, both times I noted that my hair felt almost plastic-like after rinsing; this was even after I used the conditioner so did not like that at all either as I got the impression it was making my hair brittle. The whole reason for my use was so that I could go longer between salon visits but I think I'll just throw in the towel here and leave it to the pros instead.
Marisa - Thank you for your feedback. We’re sorry to hear that your color came out lighter than you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
kaitlyn D.
November 25, 2017
Need adjustments
POSTED BY:
kaitlyn D.
November 25, 2017
Most of the Hair color washed out within a few washes. Would like a little darker to match roots and cover old highlighted areas. I enjoyed everything else.
Kaitlyn - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Monique C.
November 24, 2017
Couldn't Rinse Out
POSTED BY:
Monique C.
November 24, 2017
Hi, I'm not sure if this is the normal result of this product but I tried to follow the instructions. But when it came to rinsing it out, my hair felt waxy and I had a difficult time trying to rinse it out. A waxy substance kept accumulating under my nails and it took a few days and several hair washes for my hair not to feel greasy. I just received my new order and am going to try to give it another shot. I would like to know what I am doing wrong before I proceed.
Monique - We apologize for the inconvenience. Although this is certainly not normal when using our products, our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not thoroughly washed out. Our color can occasionally require a bit more shampooing than other color, but not to worry, this can easily be fixed with another wash. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
To help avoid this issue in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp.
POSTED BY:
Josie R
November 23, 2017
Damage
POSTED BY:
Josie R
November 23, 2017
I don't use hair color that uses anomia in the developer and this had it . My hair some what damaged before I colored with your brand and now it is really bad. It's very brittle and dry also breaking off. Going to send back my last order and cancel.
Josie - We’re sorry that your hair felt very dry after using our hair color. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Stacie B.
November 23, 2017
So unhappy!
POSTED BY:
Stacie B.
November 23, 2017
I had such high hopes for this product. But instead I was so disappointed. The product left a terrible thick substance in my hair that took 5-6 washings to get out. And trying to cancel is a nightmare. The website keeps directing you to the same place with the same instructions that lead to know where. Will go back to products that do not change the texture of my hair.
Stacie - We’re sorry that your custom color left a thick substance on your hair. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Janelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Naime R.
November 21, 2017
Sorry!!
POSTED BY:
Naime R.
November 21, 2017
I tried it for a second time and still has not covered my roots or my ends, the color is nice but does not covers completely. I'm not sure if I should give it a third try out or if I should cancel my future orders...
Naime - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for.
POSTED BY:
Barb B.
November 20, 2017
Not impressed
POSTED BY:
Barb B.
November 20, 2017
It was made my hair feel like wax. Did not color the gray
Barb - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
LINDA G.
November 20, 2017
Disappointed
POSTED BY:
LINDA G.
November 20, 2017
I have been using this hair color program for months now. I just applied my latest hair color 2 weeks ago and already my gray is showing, even considering normal hair growth. Normally it doesnt show for 8 weeks or more. Plus, I think the instructions on this shipment were incorrect, as it stated, after the primary root application and timing, to apply, blend in and leave the leftover color on for only 2 to 3 minutes. This did not turn out very well as my previous applications had. Hopefully my next shipment will be better.
Linda - We greatly apologize that your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Melissia D.
November 20, 2017
Turned orange!
POSTED BY:
Melissia D.
November 20, 2017
I filled out everything, included a photo of my current hair color and even commented that my hair has a tendency to turn orange when going lighter. I chose icey blond and ended up with a lovely reddish orange hair!!
A sore bought box for has never done this bad of a job!
Would defiantly NOT recommend at all!
11-21-17
Melissia - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Danielle L.
November 20, 2017
Not even close to the color selected
POSTED BY:
Danielle L.
November 20, 2017
This was a nightmare in a box. Fire engine red roots and pumpkin orange ends. Don’t try this
Danielle - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Melanie C.
November 20, 2017
Wrong, wrong, wrong!
POSTED BY:
Melanie C.
November 20, 2017
I keep requesting a medium brown and you keep sending me a dark brown. NO MORE!! My hairstylist will be coloring my hair from now on.
Melanie - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience.
POSTED BY:
Sophie Leigh
November 20, 2017
Completely different colour...
POSTED BY:
Sophie Leigh
November 20, 2017
I ordered Medium Blonde (Pearl Copper), which the colour chart showed as a light pearly blonde, but the colour I have ended up with is very orange. Bottle 1 of my custom blend, applied to the roots, was made up mostly of medium blonde, with notes of copper, blue violet and just a dash of red - this colour was okay, but still much warmer than expected. Bottle 2, applied to the roots was made mostly of the copper tone, which has given my hair a very contrasting orange in the lengths and tips- which is not what i wanted, especially as in my notes to the colourist I stressed that my hair picks up reds easily.
Negatives: The solution itself was very pungent, and stung my eyes and nose immensely which is not something I would normally expect from colours nowadays.
The positives: The instructions were clear, the shampoo and conditioner smelt great, the gloves were durable, and despite the strong smell, the solutions didn't sting my scalp.
To sum up, I will be re-colouring as soon as I can as this is not what I wanted - I've read some really great experiences with eSalon, but sadly mine was not one of them.
Sophie - We apologize that your color formulation tinted your hair an unwanted orange shade. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience.
POSTED BY:
Tracey S.
November 19, 2017
Not as good.
POSTED BY:
Tracey S.
November 19, 2017
This only lasted 3 weeks, not as shiny, really not happy with it.
Tracey - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Sandi V.
November 19, 2017
Not what I requested
POSTED BY:
Sandi V.
November 19, 2017
I asked for less gold not NO gold with my last color shipment. I guess I should have got back on my account before my order was shipped.
Sandi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kristin S.
November 19, 2017
Left hair greasy
POSTED BY:
Kristin S.
November 19, 2017
Difficult to rinse out. I had to wash my hair 3x to get the greasy feeling of remaining product out
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jacqueline K.
November 19, 2017
2 tone hair?
POSTED BY:
Jacqueline K.
November 19, 2017
Not thrilled. I followed the instructions exactly and ended up with brown roots and burgundy ends
Jacqueline - We’re sorry that your recent formulation turned out different than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Melissa C.
November 19, 2017
Matted Hair
POSTED BY:
Melissa C.
November 19, 2017
My color is pretty good but a little brassy by the scalp. I have washed my hair a few times now because it's grimey. It like the shampoo/conditioner doesn't want to come out. I can't even get it to looked dry. It looks like my hair is super greasey. Let's see if they honor the guarantee and refund my money.
Melissa - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
BRIDGET M.
November 19, 2017
not for me
POSTED BY:
BRIDGET M.
November 19, 2017
not any better than color you could by at your local market. color way to dark
my hair feels rough not silky anymore
Bridget - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kate C.
November 18, 2017
totally disappointed with the last colour.
POSTED BY:
Kate C.
November 18, 2017
My Custom Hair Colour was hideous. I have ordered 4 times - the first one I liked. The third one was supposed to be the same but wasn't. This last one is absolutely ghastly.
Kate - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Sandy J.
November 18, 2017
Gray Coverage
POSTED BY:
Sandy J.
November 18, 2017
I used the hair color product within 3 days the gray was coming thru I don't see any difference than what I currently use at a department store. Please do not ship any more products.
Sandy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. Also, we can confirm that your Autoship Plan has been canceled so you will no longer receive automatic deliveries from eSalon.
Donna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Cynthia L.
November 18, 2017
Gray coverage
POSTED BY:
Cynthia L.
November 18, 2017
The color was perfect..but the gray coverage was the same as other brands
Cynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Kim S.
November 17, 2017
I didn't like the color
POSTED BY:
Kim S.
November 17, 2017
The color was to dark and it didn't cover my roots very well.
Kim - We are sorry that your hair color turned out darker than you expected and did not cover your roots. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Reviewer101
November 17, 2017
Poor colour match
POSTED BY:
Reviewer101
November 17, 2017
Unfortunately my roots are now much lighter than the rest of my hair, I’m going to have to buy a colour remover and recolour! I got more even colour from my box dyes. The colour does however leave hair feeling soft and shiny.
Amy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a reformulated color that will provide your desired results. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Thisbe O.
November 17, 2017
Way to dark!
POSTED BY:
Thisbe O.
November 17, 2017
I did not like the color. It was suppose to be dark brown but came out black with blue highlights. Did not like this at all.
Thisbe - We’re sorry that your hair color didn't turn out how you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the color you’re looking for. We apologize for the inconvenience.
POSTED BY:
Lisa J.
November 16, 2017
Brown is not the new blonde
POSTED BY:
Lisa J.
November 16, 2017
Loved the service and packaging. The program is affordable and convient for those on the go.
The color was rich and covered the grey very well.
However having the roots as brown and rest of my hair blonde was not a good look. So I had to spend about 200% of the cost to have this corrected.
Lesson learned- playing color games on my hair is risky.
Lisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Heather R.
November 16, 2017
Color is great but......
POSTED BY:
Heather R.
November 16, 2017
The only thing i dont like is that once the color sits for its alloted time it feels like glue and wont rinse out unless you put shampoo in your hair. It mats my hair into a ball and i have to let conditioner sit in my hair for half an hour befor i can run a brush or comb though it.
Heather - We apologize that your recent hair color left your hair feeling a certain type of way—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
POSTED BY:
Debra R
November 16, 2017
Different color
POSTED BY:
Debra R
November 16, 2017
I was hoping for a lighter color but the test stand came out darker so I just stopped. I used the darker strand underneath. The set is very nice it just doesn't work for me.
Debra - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Erica B.
November 15, 2017
Do not recommend for light blonde to brown transitions
POSTED BY:
Erica B.
November 15, 2017
I have medium-dark brown hair that I recently went to the salon and spent $300 to get a blonde ombre/balayage. I pretty much regretted this choice the minute I walk out of the salon as I do not look good as a blonde and my hair almost immediately turned brassy. Not having another $300 to fix it I started searching the web to find DIY solutions. I doubled down on my blonde and used a box highlighter kit to try and touch up my hair. Another poor life choice. After this I decided I needed to go brown again. After seeing a bunch of good reviews of eSalon I decided to give it a try. Understanding that my hair would be a challenge. I ordered my color which would require a 2 step process to fill in the color lacking and then a demi-permanent dye. I was going for a dark/medium copper/gold brown. I got my box and was overly optimistic that this would fix my hair that I messed up. I followed the instructions and dyed a test strip of hair. This test strip turned 3-4 different shades and looked almost purple/pink. I emailed the company stating I did not feel comfortable dying my entire head this color. I did receive a prompt email back the next morning stating to pretty much stick with the plan and use what they sent me. Needless to say I cancelled any future orders and did not continue with dying my hair. I think my hair experimenting days need to come to an end.
Erica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. If you decide you would like to resume your shipments, please [log into] (https://www.esalon.com/users/login) your eSalon account. We hope you consider using our service again in the future.
Iliana - We’re sorry that your color formulation came out darker than you were expecting. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Krista D.
November 14, 2017
Just OK
POSTED BY:
Krista D.
November 14, 2017
I could definitely tell while it was on my head that this is more like salon strength hair dye, versus what you buy in a drugstore. The smell was stronger and it was very tingly. I felt like the 2 part process (dye roots, wait 15 min, dye rest of hair, wait 10 min) made it difficult to not accidentally overlap hair color. I ended up with sections near the front that got more dye than others, and as a result the front of my hair is much darker than the rest. I did not care for the shampoo and conditioner. The shampoo sample was small and didn't do a great job of washing out all the dye, and the conditioner sample was way too small. I had to condition my hair a second time with my own conditioner because there just wasn't enough in that little packet. I'm used to the tube of super thick, rich conditioner that you get when you buy a box of hair dye from the store and there's usually at least 4 uses in that one tube. Today (the day after I dyed my hair) my hair feels super dirty and greasy, almost like not all of the dye washed out of my hair, even though I spent a looooong time trying to rinse everything out in the shower. The color payoff is good, it's actually much stronger than I thought it would be, and it's true to the choices that I selected. At the end of the day, I can wash my hair again so the dirty feeling isn't too big of a deal, but I'm not thrilled with the fact that the color applied unevenly.
Krista - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We will reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Ronda D.
November 14, 2017
Made my hair sticky, and un able to style or even brush
POSTED BY:
Ronda D.
November 14, 2017
My hair is sticky after using esalon dye. There was a paste that was under all my finger nails as I tried to wash out the hair dye. It took an hour to get the hair dye out of my hair and it's not all gone. I'm not sure why this happened. I've dyed my hair at home many many times this has never happens before. I read and followed the instructions. I even ordered the timer. I'm very disappointed.
Ronda - We’re super sorry that your recent hair color left your hair feeling sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
POSTED BY:
Hannah J.
November 14, 2017
Didn't like
POSTED BY:
Hannah J.
November 14, 2017
Created a wax like film on my hair when washing out. Dried my hair alot especially on my ends. No shine at all after like I usually get from box dye. Honestly feel like it ruined my hair.
Hannah- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jill K.
November 14, 2017
Not quite right
POSTED BY:
Jill K.
November 14, 2017
The stuff seems ok. But not enough better than what I usually use to warrant spending the extra money. And I really don't want an auto-ship. The color was not quite right, but I am sure they would adjust it for next time. But it's too expensive. Did not quite cover the roots of my hair, even though you leave it on the roots for 15 minutes before adding to the ends. I applied specifically extra to the gray around the front of my face and it did not cover it, nor did it cover much of the rest of the gray.
Jill - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Ruth U.
November 13, 2017
Color
POSTED BY:
Ruth U.
November 13, 2017
I really liked the color but needs to be a little more golden brown !!!
Ruth - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. We left your comment in the notes of your account so your colorist can adjust your color for your next order.
POSTED BY:
Lynn J.
November 13, 2017
First time user
POSTED BY:
Lynn J.
November 13, 2017
Even colour but hair feels horrible waxy and sticky😟. Have washed it again only slightly better. Do sticky hair was breaking whilst brushing 😩
Lynn - We’re super sorry that your recent hair color left your hair feeling waxy & sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
POSTED BY:
Katryn O.
November 13, 2017
It was ok
POSTED BY:
Katryn O.
November 13, 2017
I thought the color I picked would have more auburn tones and lighten my hair more. It wasn’t a huge change from my natural color other than coloring my grays, which it didn’t cover all. The color rinsed out over the next several washes even though I followed directions as stated. I was actually disappointed with the end result.
Katryn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Matilda K.
November 12, 2017
Bad Service
POSTED BY:
Matilda K.
November 12, 2017
How in the world can someone contact me!!! I've sent several messages about my hair color yet not one responds, I will just go on facebook and bad mouth the company until someone has the decency to contact me
Matilda - We apologize for any frustration this is causing. Our records indicate that we have replied back to all of your emails. Please check for replies to your original emails. Also please check to see if you have marked us as spam. Anytime you need to speak to someone immediately, please feel free to call us at (866) 550-2424. Again, we apologize for any inconvenience.
POSTED BY:
Rebecca R.
November 12, 2017
Gray coverage
POSTED BY:
Rebecca R.
November 12, 2017
Although I selected a dark color, it did not last long in covering my gray hairs. It quickly washed out and they were noticeable within about 1 -2 weeks.
Rebecca - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Alex J.
November 12, 2017
Disappointing
POSTED BY:
Alex J.
November 12, 2017
Amazing customer service and the packaging the dye comes in is great and included lots of additional things for your $$ (gloves, shampoo, etc.), and I didn't find the dye to be at all damaging or hard on my hair, but the shipping takes like a month and my hair didn't even take to the dye, it didn't do anything - I've been using Demi permanent for years to dye my dark blonde hair to dark brown and this is the first time it actually did not even dye my roots (I even left it in a few min longer than they suggested). I may try a darker colour but likely won't even bother with this brand again - disappointed, waste of time and money
Alex - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jane D.
November 11, 2017
Awful
POSTED BY:
Jane D.
November 11, 2017
Not only does the product suck and it ruined my hair. But when I advised the company, and stated I did not want any more of the product (obviously)....they still won't let me unsubscribe.....
Please think before you buy here!
Jane - We apologize for any confusion. We would like to confirm that your account was cancelled as soon as you contacted us and you never received were sent another color after your original order. We'd love the chance to fix what you didn't like, so we've added a free order credit to your account and are reaching out to you to help.
POSTED BY:
Sarah S.
November 10, 2017
Not the colour I wanted
POSTED BY:
Sarah S.
November 10, 2017
I wanted a golden and was sent brown. To top it off nothing was explained and I've just been sent more colour. So unknown to me is signed up to be send colour every 8weeks. Normally I'm very hot on this kind of stuff so it wasn't made obvious what was going on. Very bad customer service.
Sarah- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rebecca P.
November 10, 2017
Good color horrible after effects
POSTED BY:
Rebecca P.
November 10, 2017
This had a great coverage and I did get the desired color but it stayed in my hair after 3 washes was really sticky and my hair has fallen out much more than it ever has before.
Rebecca- We’re sorry that your hair felt sticky and that your experienced more hair loss than normal after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Taylor R.
November 10, 2017
Terrible color, way too dark
POSTED BY:
Taylor R.
November 10, 2017
I've heard a lot of great things about esalon, so I decided to try it for myself. I loved the ordering process and how smoothly everything went, however I chose the color medium brown golden copper for my already medium brown hair, and my hair is now DARK brown and has nothing even close to a golden copper hue. It looks terrible. At this point, I don't even know what to do with my hair. I had high hopes for the company, but I'm extremely disappointed and upset at my results.
Taylor - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Rikke R.
November 10, 2017
Good color but dries out the hair
POSTED BY:
Rikke R.
November 10, 2017
Good communication with color specialist but the treatment really damages your hair. The after treatment is not good enough to make the hair soft and shiny.
Rikke - We're sorry to hear you experienced dryness from the color application. To avoid overprocessing your hair, we suggest not overlapping the roots formulation with your previously color hair. To get your hair back into tip top shape, we're sending you a complimentary Keepin' It Rich Moisture Mask. We'll send you an email with more information.
POSTED BY:
Janine W.
November 10, 2017
Color is nice
POSTED BY:
Janine W.
November 10, 2017
Really like my color results. I do feel this product is a bit drying on my hair. The products that come with it are softening, but my hair feels like straw when in rinsing out the color.
Janine - We're sorry you experienced dryness after coloring. We're sending you our Keepin' It Rich Moisture Mask for free with your next order to ensure your hair gets all the hydration it needs. Look for our follow-up email for more information.
POSTED BY:
Angela J.
November 10, 2017
Very dissatisfied
POSTED BY:
Angela J.
November 10, 2017
I Am Very unHappy with this Product I want to CANCEL ALL OF IT It Made My Hair Feel like I had Lard On It for Days and turned my grey red!!!!
Angela - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and cancelled your service. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Pamela R M.
November 8, 2017
Could be better
POSTED BY:
Pamela R M.
November 8, 2017
I believe i had asked for more purple to make it bolder but it ended up redder for a few days and then looked like it always did in the past
Pamela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jen A.
November 8, 2017
Hated it
POSTED BY:
Jen A.
November 8, 2017
I have been dying my hair with boxed die from walmart for years!! I thought i would give this a try and it may be a little better for my hair. I was wrong!! My hair felt like i couldnt get the die out, it was so gressy and unbrushable. I thought well maybe it was a bad box and ill try it again. I did it the night before a wedding i was going to, lets j say i couldnt brush my hair or stlye it for days later because it made my hair so greasy! I hated it!! Never again!!
Jen - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you regarding your experience in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Paisley
November 7, 2017
Color
POSTED BY:
Paisley
November 7, 2017
The color covers the gray nicely. I wish that the color was thicker and not so runny. That would make self application easier and less messy. There needs to be more conditioner included with purchase. I condition my hair twice, once with your product and once with mine. I also think that there should be something included to give hair more shine.
Paisley- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah B.
November 7, 2017
Absolutely Ridiculous
POSTED BY:
Sarah B.
November 7, 2017
I ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out.
*** UPDATE ***
I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark.
My color was not adjusted at all. I received the same exact color as I did 11 months ago. I had kept the insert to compare and they are identical. I wish I had checked before I used the color on my hair.
Kellie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lauren K.
November 7, 2017
Help!
POSTED BY:
Lauren K.
November 7, 2017
It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red?
Lauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
joanne M.
November 7, 2017
Not that great
POSTED BY:
joanne M.
November 7, 2017
I tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company.
Joanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Holly J.
November 6, 2017
Lovely color to begin with.
POSTED BY:
Holly J.
November 6, 2017
I was pleased the first few months but feel I need to go to the salon to get my hair colored properly now.
Holly - We're sorry to hear that your most recent application hasn't been up to par. As your body or environment changes, this can affect the way color is absorbed. That's why we make our custom product for you, so that no matter how your hair changes your color can change along with it. We're adding a free order credit to your account and sending you an email with more information.
Linda - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Vivianne R.
November 6, 2017
Color fail
POSTED BY:
Vivianne R.
November 6, 2017
Hair color turns darker. Instead of color it’s became black
Vivianne- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
MISS BETHANY R.
November 5, 2017
Love the condition of my hair but colour leaves a lot to be desired
POSTED BY:
MISS BETHANY R.
November 5, 2017
My hair has never looked as glossy and healthy after dying it which is amazing but the dye hasn't covered my old hair colour aswell as I'd hoped. The colour is lovely and the instructions were so detailed and simple.
The only complaint is that the ginger can still be seen underneath the new colour.
Bethany - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Gina M.
November 4, 2017
Good idea but....
POSTED BY:
Gina M.
November 4, 2017
When I colored my hair I followed the directions to a T! However, my hair is now a weird brassy brownish orange color on the roots, and dark brown on the ends. It really doesn’t look great. Before my hair was one tone so there wasn’t much of a variety of color for the dye to latch onto into different ways. I gave it a few weeks to see if it would wash out and blend together and it hasn’t. Also, I ordered a medium brown and it was nothing like the picture on the model. Maybe you could use different models with a choice of skin tone so we can have a better idea of how the color would look on our skin tone? It sucks because I was so excited to find good color that I could do at home.
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Sandra - We apologize we weren't able to achieve the color you desired. At eSalon we sell natural looking hair color, and do not currently offer fashion shades such as vibrant purple. We see you've spoken with one of our representatives who helped you with your hair color dilemma.
POSTED BY:
Lea L.
November 3, 2017
Gray coverage
POSTED BY:
Lea L.
November 3, 2017
I have requested an adjustment on my color due to lack of adequate root coverage on a previous order. The colorist assured me an increase of the toner would take care of my problem. After using the adjusted color, unfavorable results occurred. Will not reorder this product.
Shelley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
laura L.
November 2, 2017
Over a month for color adjustment
POSTED BY:
laura L.
November 2, 2017
I have waited over a month for a color adjustment with no response. My order is getting ready to ship with the same color I wish to adjust. I will be canceling my account.
Laura - We're sorry to hear you have not been receiving our emails! After reviewing your profile, we see that your colorist did review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please remember to add [email protected] to your email's contact list to insure you receive your email communications from eSalon!
POSTED BY:
Mila V.
November 2, 2017
Not Hydrating Enough
POSTED BY:
Mila V.
November 2, 2017
This formula was too drying for my hair. The color was nice, the kit was complete and everything arrived in a timely manner with clear directions and instructions. Unfortunately, in my case, it left my hair extremely dry, brittle and damaged/ prone to breakage. I inquired about more hydration but I didn't receive a response about it. I know that the formula for curly hair has more hydrating ingredients and that's what I needed after trying my first color, but I no response on that.
Mila - We're sorry to hear that your hair feels dry! We see you've spoken with one of our licensed colorists, who was able to help give you advice regarding this going forward. We're glad we were able to help!
POSTED BY:
Jessica S.
November 2, 2017
Thanks for nothing
POSTED BY:
Jessica S.
November 2, 2017
I canceled an order but apparently it's being shipped anyways. Awful customer service.
Jessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future.
POSTED BY:
Kayley S.
November 2, 2017
Color did not match requested color
POSTED BY:
Kayley S.
November 2, 2017
I received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering.
Kayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane H.
November 2, 2017
My hair turned out red
POSTED BY:
Diane H.
November 2, 2017
I used the “custom” color that was made and my hair turned red. My husband said “at least it’s not fire engine red” it was terrible
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cassandra O.
November 2, 2017
Disappointed
POSTED BY:
Cassandra O.
November 2, 2017
My “custom” color was darkest brown intense pearl and it’s nothing close to that. My hair actually looks black with no sign of violet. I really wanted to love the color, but sadly that’s not the case.
Cassandra - We’re sorry that your hair color turn ed out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Cara H.
November 1, 2017
Doesn't last!
POSTED BY:
Cara H.
November 1, 2017
I love the initial color but it just doesn't last at all. Only three weeks (if that!) since I colored and am already seeing greys.
Cara - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
liz B.
November 1, 2017
way too dark . the website makes it very difficult to change hair color
POSTED BY:
liz B.
November 1, 2017
I was sent the wrong color and the website makes it too hard to try to change it.
Liz- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Deanna L.
November 1, 2017
NO shine
POSTED BY:
Deanna L.
November 1, 2017
My hair is literally a flat black after mixing my dark brown with the highlight kit. The first time I ordered, I loved the dark brown I ordered, so I changed nothing. This time, I'm embarrassed.
Deanna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kyle L.
October 31, 2017
Harsh & Brittle
POSTED BY:
Kyle L.
October 31, 2017
I was very distressed that the demi-permanent color was extremely harsh and made my hair brittle. Regrettably, eSalon does no mix semi-permanent color.
Kyle- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Yvette R.
October 31, 2017
TERRIBLE COLOR
POSTED BY:
Yvette R.
October 31, 2017
I loved my color but the past few shipments have had an aweful almost strawberry color. I asked for a darker color and I still received this terrible color. I'm so disappointed especially after telling my friends how wonderful your product was.
Yvette - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
NANCY B.
October 30, 2017
Didn't last
POSTED BY:
NANCY B.
October 30, 2017
Didn't last any longer than the grocery store hair colors.
Nancy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Natalie M.
October 30, 2017
Convenience is great but not the coverage
POSTED BY:
Natalie M.
October 30, 2017
I really like the idea of this program & with their easy guarantee, you can't lose. Unfortunately, even after they reformulated, their product still doesn't cover my grays. It's a bummer because the concept is fantastic.
Natalie-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Aliki R.
October 30, 2017
not the same
POSTED BY:
Aliki R.
October 30, 2017
I think the effect came out very different the last time i used this.
Aliki- Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair-care needs and how we can best assist you, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTED BY:
Tracy M.
October 30, 2017
Bye, Bye
POSTED BY:
Tracy M.
October 30, 2017
That's what I said to my hair after using this product. My hair is still falling out. :(
Tracy- Thank you for sharing your review. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction.We recommend always doing the appropriate steps by performing a Skin Allergy Test and subsequently applying your hair color. We suggest visiting your dermatologist or allergist again to discuss any potential reactions to the color if it keeps getting worse. You may also consider consulting your doctor about possible alternate causes of hair loss. We have also gone ahead and reached out to you regarding this matter.
POSTED BY:
Frances D.
October 30, 2017
You have NO clue
POSTED BY:
Frances D.
October 30, 2017
I told you my color was too dark so my next order was less gray coverage but still BLACK. You don't know black from brown. I doubt all of your fantastic reviews are REAL. I told you not so dark and warm. You screwed it up again!
Frances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Claudia C.
October 30, 2017
So so
POSTED BY:
Claudia C.
October 30, 2017
The color is nice but not enough gray coverage. What I liked the most was the packaging.
Claudia - We're sorry to hear your first application didn't provide enough gray coverage. We see you've already spoken to one of our licensed colorists, who worked with you to reformulate your custom blend to grab onto those grays! We look forward to hearing how you love the new color!
POSTED BY:
Maria F.
October 29, 2017
STOP USE OF HAIR COLORING
POSTED BY:
Maria F.
October 29, 2017
Since start of using this product, something that's never happened before. My hair is brittle, gray cover is no better than previously used hair products. I will no longer use this product.
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Maria- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Autumn K.
October 29, 2017
Color was not for me
POSTED BY:
Autumn K.
October 29, 2017
The color doesn’t go well with my skin tone and just doesn’t look right on me
Autumn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jennifer G.
October 29, 2017
Pink hair
POSTED BY:
Jennifer G.
October 29, 2017
The color turned the lighter shades of my hair pink
Jennifer- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rebecca D.
October 29, 2017
Little change
POSTED BY:
Rebecca D.
October 29, 2017
I felt like there was little change in color. It only made significant change where my hair had natural highlights.
Rebecca- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Kathy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Gonca E.
October 28, 2017
I am dissapointed
POSTED BY:
Gonca E.
October 28, 2017
Normally i am really happy with my custom made Color. But the last 2 Colors which i used, was different from the first Colors. The result was not how i normaly expected. The roots are more light red then Brown. I am not sure if you Changed something on the mix. Sorry, but i am relly dissapointed and think to stop the naxt order.
Please can you give me a Feedback about this?
Tank you!
Gonca - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Trina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
STACY L.
October 28, 2017
Too Brassy
POSTED BY:
STACY L.
October 28, 2017
I decided to go back to the salon! Product was too brassy and had no toner to change the color! I need the professionals!
Stacy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
