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The hair color matched my color really well, but having to bring this into the shower to 'finish up' after it processed for 30 minutes to begin with, left a big mess in my shower after I used the rest of the product. It took a while to get my tub walls cleaned and I had to get a new shower curtain liner.....I'll stay with my cheap products that's less messy or continue going to a salon. In just a week and a half since coloring, grays are already coming out....won't order again!
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheyla R.
March 9, 2018
The color is not covering my grays
POSTED BY:
Sheyla R.
March 9, 2018
The color is not covering my grays. Pls cancel my orders.
Sheyla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Joann M.
March 8, 2018
Too hard to work with Too dark
POSTED BY:
Joann M.
March 8, 2018
Product is fine and cheaper then salon but application is difficult and color is consistently darker than I wanted and I have tried 2x to change it. Will go back to using what I was before.
Joann - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
Wendy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Gail G.
March 7, 2018
Not the great results I expected!
POSTED BY:
Gail G.
March 7, 2018
I specifically requested a "very" ashy light brown color. I used the hair color today and it's like it didn't even alter the color of my hair at all. Still way to much brassiness and it did not cover the gray at my temples at all. I followed the directions exactly with absolutely no result. Kind of feels like a waste of time and money. Cancelling my subscription.
Gail - We apologize that your hair color has too much brassiness. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Ginger M.
March 7, 2018
Shampoo and color
POSTED BY:
Ginger M.
March 7, 2018
I feel like I need more shampoo. It doesn’t wash my hair well enough.
Color seems darker at the root and the older hair is lighter. I would like the roots to match more of the rest.
Ginger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
crystal H.
March 7, 2018
Decline in service
POSTED BY:
crystal H.
March 7, 2018
I previously used esalon years ago and and it worked great. I came back to use the service this year and it's horrible service and products . They can't change the colorist. They can not guarantee the hair color, they are not professionals. I have never heard so many excuses before. When this company advertise they have professional colorist but can't get my hair color correct and cover my limited grays. Box hair color works better than this. Ridelous.
Crystal - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tamara S.
March 7, 2018
Not working for me
POSTED BY:
Tamara S.
March 7, 2018
Not enough for all my hair and did not cover my grays
Tamara - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Carla K.
March 6, 2018
color is beautiful but does not last 7 weeks on grays
POSTED BY:
Carla K.
March 6, 2018
The color is amazing, shiny, and rich, however, my scalp looked like i had hair plugs for 3 days and my gray is already coming through. i did it last week on 2/22. I wont be purchasing again.
Carla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Katlynn M.
March 6, 2018
Wrong color
POSTED BY:
Katlynn M.
March 6, 2018
I was looking for a very bright red, my hair is almost Orange at the roots and dark red at the ends.
Katlynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vicki B.
March 5, 2018
Yucky gunk in hair
POSTED BY:
Vicki B.
March 5, 2018
The dye left thick, sticky gunk in my hair (particularly the root areas). It took a long time to wash out. I even went and got Dawn dishsoap in case I couldn't get it out with other stuff. I tried the shampoo provided by eSalon and it started to get it out. I had to ration the shampoo and use it 3 times before the gunk was gone. It left my hair squeaky and coated until I washed it again. The color was great but I can get the same color (just doesn't last as long) with store bought and not the hassle of spending 20-30 minutes trying to get the crap out of my hair. Probably won't use again.
Vicki - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Maria T.
March 5, 2018
Not impressed
POSTED BY:
Maria T.
March 5, 2018
The color did not cover my grey and and dulled muched too quickly. I'm going back to my tried and trusted Sally's products
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa H.
March 5, 2018
allergic reaction to chemicals
POSTED BY:
Lisa H.
March 5, 2018
I liked the color, but my scalp and hands had an allergic reaction to the chemicals, I think this happened when I rinsed my hair without gloves on to remove the remaining hair color. The chemicals were too harsh for me.
Lisa - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Karen W.
March 5, 2018
eeekkkk!
POSTED BY:
Karen W.
March 5, 2018
Followed directions to a T but results were not good. Roots much lighter than rest of hair, orange/brassy tone in spots and color was much darker than I expected. I have had much better results with off the shelf color. Now to make an appointment with the salon to get this mess fixed. :(
Karen - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Julie W.
March 5, 2018
Yuck!
POSTED BY:
Julie W.
March 5, 2018
I really wanted to like this product-I love the idea of having a higher quality box dye and the ease of getting it shipped automatically. I used it for 2 months and sadly, I will not use it again. The first time I used it, it left a horrible disgusting gummy gunk on my hair and my scalp. I literally had to scrape with my nails on my scalp to get rid of it. Then, I couldn't get it all out of my hair. I contacted CS and they suggested I mix baking soda with my shampoo...ugh, no thanks-really don't want more work to do. They also sent me a bottle of dry shampoo. By the time it arrived, I had washed my hair enough times that I finally got the gunk out (about 4 washes). I decided to stick with it for another month. Just tried again on Saturday and very similar results. I tried to use the dry shampoo this morning (Monday) and it really didn't work (I prefer water and regular shampoo).
On top of the gross gunk, I'm not all that impressed by the color and coverage. I see very very little (if any) difference from my old box-dye which is much cheaper. Unless they can fix their product, I will be going back to my old box.
Julie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michelle W.
March 5, 2018
Root color turned out pink
POSTED BY:
Michelle W.
March 5, 2018
I have very resistant gray roots. The color I received for the roots was too light and turned my roots light orange/pink. The other color was good but hard to give it a great review considering the entire reason to color my hair is to hide the roots.
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhiannon C.
March 5, 2018
Still not the right the color
POSTED BY:
Rhiannon C.
March 5, 2018
I love the product for it's ease of use and how healthy my hair has become. However, after almost 5 months I still don't have the ash brown hair I have requested. There has been another change to the formulation and I'm hoping this will get me the hair color I want.
Rhiannon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Gina G.
March 5, 2018
Great hair color
POSTED BY:
Gina G.
March 5, 2018
Use: easy
Texture: liquid. I would prefer creamy so it does not drip.
Odor: really strong. Would prefer if the odor can be milder.
Effect on hair: I think it made my hair smooth.
Gina - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sue T.
March 5, 2018
Want
POSTED BY:
Sue T.
March 5, 2018
This is not what I wanted. I want a lighter color with highlights. I will not use the color pack you sent. Cancel my next order and don't send any more to me.
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
tracey F.
March 5, 2018
Not great and definitely NOT glossy
POSTED BY:
tracey F.
March 5, 2018
Was WAY too chocolate brown and no rust-orangey tones. I was told that an adjustment bottle was on its way to me, but I never received it. Please advise...There are no warm tones. I attached photos for guidance.
Tracey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SANDRA H.
March 5, 2018
Horrible clumpy sticky tangled mess
POSTED BY:
SANDRA H.
March 5, 2018
I followed directions precisely. Called customer care and they said the new gel formula has had this issue. To try baking soda with some shampoo. Did. Repeated and rubbed thru. No help. Called 2nd time. Try dawn with shampoo. No help. 3rd call. Try clarifying shampoo with baking soda. Beyond frustrated. I hope my hair Isn't ruined. I wish I could attach pic to show what my before silky hair looked like to this dried out... dread lock.... sticky mess looks like. Not to mention feels like. Can't even run your fingers through it...
Sandra - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alona T.
March 5, 2018
Bad service
POSTED BY:
Alona T.
March 5, 2018
my hair has become terrible. ends are dry. roots do not paint over. I cancel my order every time, but you withdraw my money. awful service. never again will I use this terrible paint. Please, delete my account, I don’t wanted your services
Alona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
April - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Amanda S.
March 4, 2018
Not quite...
POSTED BY:
Amanda S.
March 4, 2018
I got pretty good coverage, seemed to cover my grays OK, but the color I ordered was an Ash Brown, and what I got was more chestnut, and made my hair really brassy.
Amanda - We apologize that your hair color turned brassy. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Shelly - Thank you for reaching out! Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karen S.
March 4, 2018
Custom hair color
POSTED BY:
Karen S.
March 4, 2018
I was excited to try the product and thought the instructions and the extras like skin protection and wipes etc were a great idea. Unfortunately the overpowering chemical smell of the product means I won't be using it again. It was so bad when I was washing it off that I had to keep stopping to get a breath of fresh air! What on earth is in it? It also made my scalp itch for 2-3 day afterward. I'd done all the patch testing too just in case.
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
kristin K.
March 4, 2018
Not consistent
POSTED BY:
kristin K.
March 4, 2018
I'm not sure why my hair came out different since I did not change the formula, but my hair color is not the same as the last order. In the sunlight it looks bright orange and in my home lighting it looks a light brownish color. It is supposed to be a copper red color. And this time the dye became all chunky and gunky in my hair when I rinsed it out, which hasn't happened before so I'm not certain if the color products have changed, but the quality seems to have changed.
Kristin - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Brandie S.
March 3, 2018
Not all that
POSTED BY:
Brandie S.
March 3, 2018
I'll admit the packaging looks phenomenal but after putting the product on the hair I was super excited. Then when it came time to wash it out there was clumps of nastiness in my hair that the little thing of shampoo they provide still won't get out even after using a comb and very hot water to remove them the first time. I then reached for my last resort wich was baby shampoo hoping it wouldn't ruin the color but in all honesty I wanted the clumpy stuff out of my hair. That got out the clumps thank god and I'm not sure if that made the red in my hair color not work or if it was the product itself but my hair is just brown now not the red brown I had chosen. Then afterward I look at my bathtub and there is this nasty red brown foam looking stuff that doesn't quite wash away with water, ew. I will not pay to use esalon again.
Brandie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Ashley S.
March 3, 2018
Definitely NOT brighter
POSTED BY:
Ashley S.
March 3, 2018
I asked for an adjusted color to bring out the copper and red and now my hair looks brown. I paid $200 last summer to get the bright copper red done and bc I couldn’t afford to keep paying that, I started using eSalon. The first box was ok but definitely didn’t see much difference to make the brightness stay, so this one was supposed to be adjusted to make it bright and vibrant again. Total opposite. Made my hair DARKER. Very unhappy
Ashley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Gloria E.
March 3, 2018
Left residue
POSTED BY:
Gloria E.
March 3, 2018
I noticed after I colored my hair it felt like it had a weird texture. Almost like it had heavy product left in it. It felt like that even after 3 washes. This was in late January and I just colored my hair again and same thing. I’ve used this product many times. What gives?
Gloria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Isabel M.
March 3, 2018
The color is dull, too dark and it comes off from my roots.
POSTED BY:
Isabel M.
March 3, 2018
I think it's not the result I expected, and it's too expensive for me. My hair needs professional care. Please cancel future orders.
Isabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Allison B.
March 3, 2018
Still have grays
POSTED BY:
Allison B.
March 3, 2018
I used both bottles one after the other and i still have multiple grays showing. Very disappointed. I can get better coverage with store bought dye..
Allison - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Sherry S.
March 3, 2018
Not real happy
POSTED BY:
Sherry S.
March 3, 2018
This did cover my gray which is hard to do, so thumbs up for that. But even though I got an Ash base with my dark blond and I wrote that my hair picks up brassy tones very easily and the color only had a sliver of gold....my hair turned out Alburn which will be brassy in a couple of shampooing..... so I will fix this by going to Sally's and getting a bleach to strip it out cuz that is the only way I can get the red out. Then I will by a Ash #7 and redo my hair....but this will only cover half my gray....but better than brassy. Glad I tried it.
Sherry - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Melody A.
March 2, 2018
Automatic subcription which I did not remember signing up for
POSTED BY:
Melody A.
March 2, 2018
I haven’t use the product I ordered due to the colour bottles as yoo tght and nobody in the house can open it. Now I received an email informing me that my next order is coming which I did not remeber signing up for subscription or autmatic order.
I placed my first order few months ago as a trial which I haven’t got the chance to use it yet.
I want the future automtic order or subscription to be cancelled please!
Melody - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kimberleigh H.
March 2, 2018
it's not evenly coloring
POSTED BY:
Kimberleigh H.
March 2, 2018
color is not even. can see the freshly colored roots compared to the old hair color.
Kimberleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda F.
March 1, 2018
Not worth the money you'll have to spend to fix it
POSTED BY:
Amanda F.
March 1, 2018
I previously left a great review of this product. Unfortunately, after the first time, I adjusted my hair color to be slightly darker and was VERY disappointed with the formula and the color. Patchy, inconsistent color that faded quickly, left my hair feeling damaged, and looked very "color from the box." I gave it another shot after that, thinking it was my own error. Despite having colored my hair myself many times before, the color turned out even worse than the second time--patchy and brassy. I had to spend $200 to fix it. On top of that, I tried to cancel my account after my last use, and sure enough, three months later, I get an email from the company that another shipment was sent. Save yourself the embarrassment of walking around with half-faded clown hair and just go to a salon.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mandy W.
March 1, 2018
Way way too. Complicated
POSTED BY:
Mandy W.
March 1, 2018
Just received first set. Of highlights. It is complicated and a complete. Waste of money. I am not willing. To even attempt this. I can't see. The back. Of. My head. I can't see the totality of my head in order. To place structures highlights. This was marked as. Something you brush in not something you paint in. Completely discouraged. Ready to cancel this service completely. In tears even looking at this.
Mandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Shirley C.
March 1, 2018
was way to dark
POSTED BY:
Shirley C.
March 1, 2018
2nd time i tried e salon and both times it darkened my hair.
Shirley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy C.
March 1, 2018
Way way too dark
POSTED BY:
Nancy C.
March 1, 2018
I asked for a change in having the red tones removed. The color I received indicates that it is "light brown". I colored my hair yesterday and it is far far too dark. I'm looking for a more golden light brown.
Nancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kristin S.
March 1, 2018
Terrible quality
POSTED BY:
Kristin S.
March 1, 2018
I’ve been using this product for 2 years or so. Over the past year I have seen the quality totally deteriorate monthly. The past several orders that I have received have done absolutely nothing for my grey roots (the whole reason for my order,) and this last month was like a complete placebo, I wish I could show you all a picture of my post application hair because it’s clear that this product doesn’t work. My grey hairs at very few and not that complicated, so I am pretty displeased with the fact that this product can’t color them.
I NEVER write reviews, but I have just now noticed that it’s “satisfaction garenteed” and I feel like I should have done this months ago.
Kristin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
denise R.
March 1, 2018
Second shipment
POSTED BY:
denise R.
March 1, 2018
I was not as happy with the color this time, the color seems darker and it took 8 dAys to get here. The gray coverage did not last long which was a bummer.my hair felt soft though.
Denise - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Patricia W.
March 1, 2018
Still does not cover resistive gray roots
POSTED BY:
Patricia W.
March 1, 2018
my roots are too light, my ends are too dark. They did correct the redness so I have minimal turng red with fading
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberli R.
February 28, 2018
Horrible
POSTED BY:
Kimberli R.
February 28, 2018
My hair color was supposed to be a purple color and it's damn near black. I absolutely hate this product.
Kimberli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brandy H.
February 28, 2018
Too dark
POSTED BY:
Brandy H.
February 28, 2018
I had originally ordered a medium light brown and the company looked at my picture and suggested a medium dark brown. It was way too dark. Going to the salon from now on. Just not for me!
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Irene W.
February 28, 2018
Irene
POSTED BY:
Irene W.
February 28, 2018
The color was too dark for my liking. I have slight ash color in my natural color and the color created for me is more ash than light blonde. The materials, product, and quality is very good.
Irene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Judy C.
February 28, 2018
Very Runny
POSTED BY:
Judy C.
February 28, 2018
The product is very runny! Very little control of the areas you need to color. My case was the gray roots.
Splatter everywhere! The color is really nothing to write home about. Clairol is just as good, if not better.
Judy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
kim C.
February 27, 2018
Needs more red!
POSTED BY:
kim C.
February 27, 2018
I love the dye but it only lasts 3 weeks. My box color I usually buy lasts about 8 weeks. My color is still brown but it's getting to the red I want. It needs more red/ violet.
I love the shampoo that comes with it and the 2 pair of gloves
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Kathy C.
February 27, 2018
Hard to wash out
POSTED BY:
Kathy C.
February 27, 2018
I had to wash my hair 4 times, each time after my hair dried, to get all the dye out. It takes my hair a long time to dry as it is thick . My hair was very stringy and greasy feeling although I rinsed it for a long time.
Kathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jennifer N.
February 27, 2018
Not the best
POSTED BY:
Jennifer N.
February 27, 2018
I reached out and asked for my custom color to be a little more rich, darker in color because it was fading uneven, so they added an additional bottle of color for the ends of my hair that would even out the color. I followed the directions very carefully, but the color is not even close to what I wanted... It is more BLACK then a rich brown.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holley D.
February 27, 2018
Unable to change my color before it shipped
POSTED BY:
Holley D.
February 27, 2018
This color is too dark for me and I was unable to change to color the last time I received an email telling me it was ready to ship.
Holley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kelsey D.
February 27, 2018
If hair jaundice was a thing, that would be an appropriate name for this color
POSTED BY:
Kelsey D.
February 27, 2018
I was really excited to try this product as it seemed as though an exciting challenge to the standard box color. Cute packaging and custom labels can't cover the fact that the color itself was terrible and forced me quickly out the door to get something to cover the atrocity it brought. I was looking for a dark blonde color and was dismayed to find an awful yellow color that made me look like a sickly leprechaun. The $5 box color that I purchased from the pharmacy was far more preferable to this 'custom jaundiced' look. Swing and a miss
Kelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary W.
February 27, 2018
Still unhappy w color. I bought my original liberal preference and keep getting
POSTED BY:
Mary W.
February 27, 2018
Compliments evetyday...which I was not getting for 2 months, sry. I am going to cancel...it just did not work out for me. Thank you for ur help 😊
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jill E.
February 26, 2018
3rd time is not the charm
POSTED BY:
Jill E.
February 26, 2018
I've really enjoyed getting my hair color in the mail, but it seems they just can't get the color right. I've given them 3 tries, and every time I left a note with the colorist that my hair keeps turning out red. I want dark blonde with no hint of red. But, somehow my comments aren't being heard. Sorry eSalon. You had three tries to get it right, but I can't go another 6 months with red hair till you get my color right. Gotta cancel my subscription.
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shannon T.
February 26, 2018
Hair color not sticking on grey
POSTED BY:
Shannon T.
February 26, 2018
I just didn’t feel it covered my gray long enough with and if you days it was showing through again.
Shannon - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Jennifer J.
February 26, 2018
I don't like the product
POSTED BY:
Jennifer J.
February 26, 2018
It did not cover my greys and I am not happy with the color results
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Claire D.
February 26, 2018
Didn’t work on my hair
POSTED BY:
Claire D.
February 26, 2018
The color took only on parts of my hair, leaving me with patches of blonde and red—it was very uneven and I had to pay a lot and spend six hours having it fixed. I don’t think the instructions were specific or customized enough, especially for long hair. Very disappointed and I will not be purchasing again.
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Eve G.
February 26, 2018
Color not wanted
POSTED BY:
Eve G.
February 26, 2018
Wanted all over dark color to even out ombré at ends - color #2 was to light and didn’t even out the ends like I wanted. Not sure I’ll renew.
Eve - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ashley S.
February 26, 2018
Straw like hair
POSTED BY:
Ashley S.
February 26, 2018
I really liked how my color turned out, it was the perfect shade of brown. However after each time I color my hair with esalon it leaves it feeling like straw and really dry. It takes weeks for it to feel normal again, and usually by the time it starts feeling normal it is almost time to color it again :(
Ashley - Thank you for your feedback. We are sorry to hear that your hair is feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
POSTED BY:
peggy S.
February 26, 2018
No better than Clairol and that's a whole lot cheaper!
POSTED BY:
peggy S.
February 26, 2018
3 days after coloring, grays are back. I see nothing special about this. No better than a store bought color and too $$$$$
Peggy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Yadira S.
February 26, 2018
Nothing special
POSTED BY:
Yadira S.
February 26, 2018
I personally didn’t see a difference from e-salons product to that of a box or from Sally’s... not worth the price.
Yadira - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer K.
February 26, 2018
Mixed feelings
POSTED BY:
Jennifer K.
February 26, 2018
My hair color (medium brown pearl mahogany)...violet range...looks NOTHING like the color described or pictured. I see no purple what so ever. I see mostly a copper color. However, the color is dimensional but I really wish it turned out the way it was supposed to.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
KATHERINE M.
February 25, 2018
Not the color I wanted
POSTED BY:
KATHERINE M.
February 25, 2018
My hair was brown with blonde highlights. I was looking for a medium to dark blonde look. My hair color is now ash brown. I am not a fan of red/ash on me. Not what I was looking for. I hate the thought of having to go back to my salon to have them correct the color.
Update: I am still waiting to hear back from the color expert. The only response I have gotten was from this review. I even called and left a message because office was closed friday and I have not been called back
Camilla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angel
February 25, 2018
First time coloring 😮
POSTED BY:
Angel
February 25, 2018
My first time to ever color my hair was an epic failure! 😢 Im a burnette & wanted to be an Auburn but after using what my personal colorist mixed for me there was NO CHANGE 😡 Just my greys were a little red but quickly washed away. Why didnt my colorist advise me the red wouldnt show? Why not TELL ME what i need to go to Auburn or Redhead? Does anyone know how to go from brown to red and actually see it?! I thought the so called professionals here would tell me what i needed to acheive desired color but perhaps i misunderstand how eSalon works? 🤔
Angel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Fleur H.
February 24, 2018
Ok but not at all the colour I wanted
POSTED BY:
Fleur H.
February 24, 2018
I didn't get any of the problems I was worried about after reading reviews online. (Sticky hair, hair loss...) So that was a plus as I was very worried. My issue is that the colour is nothing like the one I wanted. It's not bad but not what I wanted. The consultant called me during working hours so never got me and then decided to send the colour anyway without double checking with me. I think you should not send until you have managed to contact the customer via hone or email. Now if I want the correct colour I have to pay again when it is not my fault if the colour is not what I wanted. That s not the best way of going about it in my opinion.
Fleur - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sherri H.
February 24, 2018
Not really impressed
POSTED BY:
Sherri H.
February 24, 2018
I was not really impressed with this product . It's just not for me ! It did not lift at all . However it may would deposit color on my hair that is already blonde , but I do not want to darken all my blonde . So I'm not happy with it . But thank you for trying .
Sherri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth
February 24, 2018
Coloring
POSTED BY:
Elizabeth
February 24, 2018
My Grey's did not hold in the color like would have wanted.
I'm willing to work with my stylist.:)
Liz - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Susan B.
February 24, 2018
Not Enough Color
POSTED BY:
Susan B.
February 24, 2018
My hair is thick and past my shoulders, not insanely thick but I did mention a concern about this to the colorist as we planned. Unless I use two boxes of color from the drugstore I run out resulting in a disaster.
I was reassured by my colorist that there would be more than enough color. There wasn’t.
I give the product 3 stars because the portion for my roots worked nicely and I loved the color. But my ends were barely saturated and therefore barely got color. I got comments from friends that the grow out/roots were less visible but that the bottom portion (essentially my entire ponytail) looked about the same.
Dissatisfied.
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Milda B.
February 23, 2018
so difficult to wash out...
POSTED BY:
Milda B.
February 23, 2018
The formula was very waxy and extremely hard to wash out, hair feels damaged after use. Color is ok, slightly darker than expected, but not worth the fuss...
Milda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Rebecca E.
February 23, 2018
Great shine, not great colour match, messy
POSTED BY:
Rebecca E.
February 23, 2018
My hair is amazingly shiny, however my mid brown copper request has resulted in a very dark brown with no red/orange even in the sunlight :( Other point to note is how watery the mixture you put on your hair is, very messy. I've been dying my hair for best part of 25 years and this is the messiest ever, shame as the concept is great..
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Ruth H.
February 23, 2018
Cancel
POSTED BY:
Ruth H.
February 23, 2018
I want to cancel my orders I do not find the product suits my needs thank you
Ruth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica R.
February 23, 2018
Help Greys day 10
POSTED BY:
Jessica R.
February 23, 2018
This color does not last! I use Lanza color safe shampoo from the salon. This is not affordable. This color last as long as box color I buy at Walgreens but twice as much. I wrote last time that I needed heavy grey coverage. You said you were going to create a formula that lasts. And it does not. Is your color only for younger people with no gray hair? I don't think your product is beneficial for me if you cannot produce me with color that lasts longer than 10 days for this is not affordable.
Jessica - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Gaynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrie F.
February 22, 2018
Just not a fan
POSTED BY:
Carrie F.
February 22, 2018
I’ve tried it a couple of tries and I just don’t like any of the colors made. It is also a very long tedious process that I don’t look forward to. I have natural dark brown hair and when I dye it a dark brown it comes out red. Every time, even after adjustments. It just isn’t what is expected. It’s a cool concept but I’ve had better results with over the counter boxed dye.
Carrie - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra Y.
February 22, 2018
Doesn’t cover grey
POSTED BY:
Sandra Y.
February 22, 2018
I can’t use your products because it doesn’t cover my grey!
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
christina G.
February 21, 2018
Orange instead of ash blonde
POSTED BY:
christina G.
February 21, 2018
Turned my hair an orange color.It was supposed to be medium ash blonde.
Christina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Felicia A.
February 21, 2018
Great at first....
POSTED BY:
Felicia A.
February 21, 2018
Great at first....did all over color LOVED it. But my problems are my grays they are strong and many! I normally get at least 5 weeks if not 6 from the salon. 4 weeks from the 'store' color . this only lasted 3 1\2 weeks :( so I think budget wise,,,its back to the store for me.
******UPDATE 2/21/18
I wrote to the company about my issue with the grays.....They suggested I dye my hair every TWO WEEKS!!!!!! WHAT!?? So I should buy two boxes a month @ roughly $26 each because shipping is NOT included with auto shipment ( no perks really?! ) no thank you again back to the store for me.
Felicia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
natalie M.
February 21, 2018
Good idea in theory, but not as good as it could be
POSTED BY:
natalie M.
February 21, 2018
There is a difference between salon formulations and non salon. This is NOT as good or healthy for hair as salon formulations, unfortunately, although I suppose it is better than box color (the lowest kind.) If only it were closer to salon it would be ideal -- I mean a WONDERFUL idea -- and I am looking still to find this. The service however is top notch, as is everything else about this service. If they can only get closer to what I get at the salon (i.e. grey coverage, better quality color rather than too opaque) I would love this. But sadly, it does not deliver quite up to par.
Natalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
Sarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle S.
February 21, 2018
Touch up of Custom Hair color
POSTED BY:
Michelle S.
February 21, 2018
I like the hair color; however even applying a mask the night before and following the color directions exactly, I am not happy with the coverage of gray at the hairline. The color disappeared with several days - revealing the grays I wanted covered up! I will not be reordering this product.
Michelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
LINDA S.
February 21, 2018
hair color
POSTED BY:
LINDA S.
February 21, 2018
The color didn't take. I had to buy more color and redo it a few weeks later.
Linda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Linda D.
February 21, 2018
I hv never had color do this!
POSTED BY:
Linda D.
February 21, 2018
I followed directions to the letter. When time was up and I rinsed my hair, it felt like my hair was coated in PLASTIC! It took 4 shampoos with a salon grade color safe shampoo to remove whatever it was. The substance was difficult to clean from the colorist tools too. For med ash brown my hair looked dark brown. Problem is it faded at the roots. I am not a happy customer. At 1st I thought maybe user error but the 2nd time I had my daughter who colors her hair apply it. It was not user error. Sorry eSalon.
I just received my first kit and after coloring and following the directions to a T I proceeded to jump in the shower. I wet my fingers and massaged my hair just like the instructions said and as soon as I started to rinse I noticed a really gummy, waxey build-up that wouldn't rinse out. I washed with your shampoo and conditioner and it wasn't even touching the build up. It was like I washed with Crisco. Thankfully I was able to get it out with my Wen after 6 washes but it was awful. I was terrified I was going to lose hair or damage it. Thankfully it is ok. The color isn't very vibrant and 3 days later my gray is already showing through. I have been coloring my gray myself for 5+ years and have never had an issue like this. I would not recommend this product to anyone and the 1 star is only because you can't leave zero. I'll stick to my box from Sally's from now on. Beware.
Kim - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Maria T.
February 20, 2018
Very dissatisfied
POSTED BY:
Maria T.
February 20, 2018
The color I requested was changed to a darker one resulting in my hair been very dark, now it's going to cost me a fortune to get it back to what it was.do not recommend this product since they decide what color you should get
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kandy H.
February 20, 2018
So not happy
POSTED BY:
Kandy H.
February 20, 2018
I picked my colors and they changed it and now I am stuck with something I hate!!! Not even close to what I was wanting
Kandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
February 20, 2018
Fair
POSTED BY:
Jennifer H.
February 20, 2018
The color was closer to my natural brunette. I appreciate the change you made taking out the more brassy tones so it didn’t come out with a reddish tint....but, it didn’t cover my grey at all! I was diligent on those areas & use a safe shampoo but the grey shined through even before washing it.
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Debra G.
February 20, 2018
Great color
POSTED BY:
Debra G.
February 20, 2018
Love the color, but the grays came back quicker then they did the last time I colored my hair.
Debra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Denise M L.
February 20, 2018
I had a problem with sores on my head after using the product.
POSTED BY:
Denise M L.
February 20, 2018
I am unable to use the product. My scalp got sores on it after using the product.
Denise - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara T.
February 20, 2018
Awful color
POSTED BY:
Barbara T.
February 20, 2018
Awful reddish color it was called dead blonde??and I would like to cancel my future orders. I had to pay $179 to correct the color
Barbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Stephanie H.
February 20, 2018
Greasy hair and no difference
POSTED BY:
Stephanie H.
February 20, 2018
Makes hair extremely greasy. Colour is no different only the red has gone lighter. My advice after 20 years of Home dyes go to the supermarket and get true results. Not a greasy tamed down colour !!!! Wouldn’t recommend
Stephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
lisa M.
February 20, 2018
Changed packaging on the custom color was very difficult to open
POSTED BY:
lisa M.
February 20, 2018
My husband had to go get a jar grip and open the haircolor, he couldn't open it barehanded (!) very different packaging than what I've seen previously.
Lisa - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kym S.
February 20, 2018
Hard to cover grey.
POSTED BY:
Kym S.
February 20, 2018
I received a complimentary color kit after my review of my 1st kit. (which was very nice and unexpected) because the 1st color kit did not do a good job of coloring the grey around my temples. Tired the 2nd kit same problem. I didn't do the dye job myself my retired friend who was a hairdresser did it so I know it was done correctly. Had the dye covered my extremely hard to cover greys it would have been perfect color job. I tried eSalon hoping to find a color that would work on my stubborn greys. No luck.
Kym - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patti S.
February 20, 2018
Great product. Not the right color
POSTED BY:
Patti S.
February 20, 2018
Did not get the desired color despite sending a picture of the color I wanted.
Patti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Olivia L.
February 19, 2018
Grey hairs not being covered
POSTED BY:
Olivia L.
February 19, 2018
My gray hairs aren’t being covered by your product
Olivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Deb B.
February 19, 2018
Did not last
POSTED BY:
Deb B.
February 19, 2018
I was very disappointed with your product. I followed directions exactly and in less than 2 weeks, the gray was coming through. I can buy a root booster product at the drugstore for way less that will give me the same results I got from your product.
Also, the amount of product sent for short hair is a total waste. I ended up throwing 1/2 of the color away and I applied it very liberally.
Deb - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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