Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Krys P.
April 22, 2018
Thick, greasy texture
POSTED BY:
Krys P.
April 22, 2018
I’ve been using Esalon off and on for about 4 years. Something (a new formulation?) has left my hair hard, greasy, and difficult to dry. My hair wouldn’t dry after coloring. It was still wet the following morning, so I re-washed it, hoping to remove whatever was causing the heavy, greasy texture. It’s not at all soft or silky as it used to be. It still looks greasy, wet and heavy after re-washing. The color is good, but I don’t know why it feels so wet and heavy.
33 of 40 people found this review helpful. Did you?
Krys - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Karen B.
April 22, 2018
LIGHT BROWN
POSTED BY:
Karen B.
April 22, 2018
After being recommended to go for dark brown by the colourist I disagreed and said I think I should go for light brown. Thank goodness i did because the light brown turned out very dark chocolate. I then had to have it bleached to lift the very dark brown .Also after all the hype about e salon colours being better quality than shop bought colours there was absolutely no difference and the colour was dull and flat.. In fact my hair felt much better and less brittle using Garnier. Not impressed and cancelled subscription.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire J.
April 22, 2018
Hair sticky and too dark
POSTED BY:
Claire J.
April 22, 2018
This is my second time dying my hair through eSalon and my experience is very different from the first. The first time, everything went well except the color was maybe just a little too red, no big deal. For this next round, I asked that the color be a bit cooler / lighter. Well, now I’m here with dark brown hair that feels like it has honey in it. I’ve washed my hair 3 times and I can’t get it out. I can barely brush my hair or get my fingers through it, it gobs together in one big mess and feels disgusting. I keep trying to brush it out but I’m just ripping more of my hair out. I don’t know what to do. But I won’t be using their hair dye again and I would like a refund. Update: For anyone else that experiences this, the Neutrogena Anti-Residue Shampoo worked.
Claire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Ronayne H
April 22, 2018
Rayne
POSTED BY:
Ronayne H
April 22, 2018
Though a little darker than i wished and not quite the colour i wanted...i would give this company another go...am not disappointed my hair feels and looks nice..just want the next colour to be perfect.
Rayne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Pat C
April 22, 2018
Not enough color to completely finish my hair
POSTED BY:
Pat C
April 22, 2018
I recently cut my hair shorter about 2 inches shorter, and still I found that I didn't have enough color to completely finish my hair. It's very disappointing. I don't mind the packaging changing, but it seems like we're now also getting less product.
Pat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather B.
April 22, 2018
Color
POSTED BY:
Heather B.
April 22, 2018
I think I didn’t have enough or I need to leave in longer because it only got rid of gray at the top of my head. The underneath layers still have gray. And as always, it makes my hair a little bit darker instead of lighter.
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
lucia B.
April 22, 2018
Dd not like
POSTED BY:
lucia B.
April 22, 2018
Did not think this hair color any better than the ones off the counter. I would like to cancel receiving others in the future
Lucia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca A.
April 21, 2018
New Look is eh?
POSTED BY:
Rebecca A.
April 21, 2018
So I haven’t actually colored my hair yet (I schedule my colors to come about a week before) I’m thinking and hoping the product will be just as good as before the packaging changed. But I have to admit the new look just seems, glum. I’m not sure but the colors just seem gloomy if that makes sense. Not really liking the change yet. If it grows on me I will continue my subscription but I’m a very visual person so we shall see?
Rebecca - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Kim J.
April 21, 2018
Not pleased; first time though
POSTED BY:
Kim J.
April 21, 2018
My color wasn’t right this time. I think you went back to original color..... too dark and just not good.
Kim - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Belle C.
April 21, 2018
First order wasn’t so great..
POSTED BY:
Belle C.
April 21, 2018
My experience wasn’t the greatest, but I’m very glad plans can be tweaked for all kinds of reasons and orders are very custom. After my first application, the color took incredibly long to rinse out and stop bleeding. For two days, it looked great and beautiful and healthy. Afterward, for an unknown reason, my hair felt so dry and brittle even while using color safe shampoo and conditioner. I then had to do three (!!) deep conditioning treatments to get my hair back to feeling as smooth as before. I came on here today to end my plan as it just wasn’t up to my expectations, but they offered to give me a new kit to make up for the last one. Hopefully they see what I was dissatisfied about and try to fix it.
Belle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
dona want
April 21, 2018
did not like
POSTED BY:
dona want
April 21, 2018
sorry i did not like it at all from the smell of ammonia very difficult to stop the plan i want my details removed but have not vbeen able to get them off here
Dona - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Andria Y.
April 20, 2018
Hair color is ok.
POSTED BY:
Andria Y.
April 20, 2018
However, this color continues to not color my gray hair.
Andria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Pat K.
April 20, 2018
Darker than ususal
POSTED BY:
Pat K.
April 20, 2018
The hair color seemed a little darker than it has in the past
Pat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Carmen M.
April 20, 2018
Didn’t blend with my roots
POSTED BY:
Carmen M.
April 20, 2018
My color on the ends is still way too dark. There’s a difference between the new growth and the ends
Carmen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Maxine H.
April 20, 2018
Never received all those items, returned 2 pkgs
POSTED BY:
Maxine H.
April 20, 2018
Credit due on returned two hair dye boxes returned to this vendor. It seems they sent a second before I used the first..Have chosen to keep my white hair ..2 pkgs returned and as a senior 89 yrs I expect fair treatment and total credit for two ...if they are honest...
Maxine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Allyson N.
April 20, 2018
Did not cover grey
POSTED BY:
Allyson N.
April 20, 2018
Was ok - It was my first try - and I followed all the directions - the color turned orange on the grey.
Allyson - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy S.
April 19, 2018
New developer bottle
POSTED BY:
Cindy S.
April 19, 2018
I felt that there was less color with the new developer bottle as I barely had enough color to complete the process.
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Carol L.
April 19, 2018
Hair color didn’t last
POSTED BY:
Carol L.
April 19, 2018
For some reason this time around the hair color faded.
Or rather didn’t last that long.
I’m pretty grey now - usually lasts way longer...
Carol Lee
Carol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Terry G.
April 19, 2018
Sticky business
POSTED BY:
Terry G.
April 19, 2018
I LOVE the color but it always has a tacky feel. I've followed all directions each time, even keep a clarifying shampoo on standby. This order was my last. I won't give it another try.
Terry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Laura B.
April 19, 2018
Great color - strong odor
POSTED BY:
Laura B.
April 19, 2018
The odor is severely triggering my asthma, but the color and cover is amazing!
Laura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jeanne F.
April 19, 2018
Color
POSTED BY:
Jeanne F.
April 19, 2018
Last color was good but did not cover gray to well
Jeanne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Sheila M.
April 19, 2018
Too red
POSTED BY:
Sheila M.
April 19, 2018
I am looking to go with blonde/gold. Also It seems that my grays come through within two weeks of coloring my hair.
Sheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Cindy H.
April 19, 2018
Customer support
POSTED BY:
Cindy H.
April 19, 2018
Previously made a comment to customer support about shampoo & condintioner packets are not enough for long hair. When I oriniginally signed up, I stated I had long hair. I have received larger pkts once and the reason I requested them again. Unforuanetly, the response I received was they are crediting my next shipment to include additional packets but in the future I need to purchase them. Please let me say that I really like the convenience of home delivery. But I pay twice what I used to pay then I receive the response I spoke of and makes me wonder why they even asked for my hair lenght in the beginning if they didn't intend to provide enough of all supplies. I like the product but I'm not sure how much longer I will continue. If you hair is short, you will really like the product and will have ample product. But if your hair is long be warned your expected to spend more money.
Cindy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shampoo and Conditioner packets. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Suzanne C.
April 19, 2018
Don’t like new packaging
POSTED BY:
Suzanne C.
April 19, 2018
I’ve been super happy with your service up until my last order. The color bottle was leaking all over and I received two packets of shampoo and no conditioner.
Suzanne - We're truly sorry that your custom color kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Candace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jaci K.
April 17, 2018
Not liking the new formula
POSTED BY:
Jaci K.
April 17, 2018
The new formula is much thinner than the old one. I nearly ran out before I was done with all of my hair. It dripped a lot!
Jaci - We value your feedback, and truly appreciate you reaching out. We can confirm that the color formula has not been changed. However, we're always looking to improve our service and products and hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Carrie H.
April 17, 2018
Still showing gray hair
POSTED BY:
Carrie H.
April 17, 2018
My grays aren't covering
I did put on the area first and followed instruction
Disappointed
Carrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Shekinah M.
April 17, 2018
Not the colour I wanted.
POSTED BY:
Shekinah M.
April 17, 2018
It not only slightly burn my scalp, the colour wasn’t what I excepted it to be.
Shekinah - We’re so sorry to hear that you were disappointed by the results of your color application. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
POSTED BY:
Jackie B.
April 16, 2018
Disappointed
POSTED BY:
Jackie B.
April 16, 2018
I found the kit easy to use and the colour saturation is good. My disappointment is the colour itself. It makes me feel dull and boring. If this is my best colour then I'll continue using shop bought.
Jackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather S.
April 16, 2018
Not So Happy
POSTED BY:
Heather S.
April 16, 2018
I have been an Esalon customer for a few years and am noticing that the product has become continually more watery with each shipment. The product is so watery now that it is very hard to apply and it runs down my head and face continually during the 30 minute processing time. I am not sure what the reason for the watering down is but I am definitely coming to a point where I am not certain I will use this product anymore.
Heather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shayna C.
April 16, 2018
Not good
POSTED BY:
Shayna C.
April 16, 2018
While I should have checked what ‘surprise pricing’ I would receive after my first purchase, I wasn’t expecting an online hair colour to be the same price as it costs for my stylist to make a home visit. Also, the bigger issue is this does not cover grey, which is why I colour my hair in the first place. I would essentially need to recolour my roots every 1-2 weeks with this product, which I’m not happy to do. I now have 2 additional boxes of colour going into the rubbish - what a waste :(
While the service is speedy, the product is not good for what my needs are. Possibly ok for first time colourers who don’t require to match current colour.
Shayna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Mary M.
April 16, 2018
Not enough color
POSTED BY:
Mary M.
April 16, 2018
I didn’t receive enough hair color! The bottle sizes seem much smaller now and I ran out of color for my roots.
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Robin - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rhonda L.
April 16, 2018
On the fence..
POSTED BY:
Rhonda L.
April 16, 2018
while the service is first class.....the color itself did not cover my gray! Very disappointed.
Rhonda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Helen U.
April 16, 2018
Stain remover used to work
POSTED BY:
Helen U.
April 16, 2018
I have been using E salon for about a year. I was happy with it the hair color will stain on sinks floors or tile but the stain remover always did its job, the last two orders they have stopped working and I'm trying to cancel my account and can't find how to do it because I cannot have stained sinks and tiles
Helen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Wendi W.
April 16, 2018
Wendi winfrey color
POSTED BY:
Wendi W.
April 16, 2018
I am happy with the color but really want a light brighter red. Like the redhead in this email.
Wendi - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Wendy J.
April 15, 2018
Not impressed
POSTED BY:
Wendy J.
April 15, 2018
I gave the color that I chose 3 tries. The last two, I requested for less brassiness. Unfortunately, my hair is still brassy with the adjustments. I used the color enhancing mask to help diminish this but it is not helping the tone either. I have nothing bad to say about the products, just disappointed that I am not satisfied with the color even with the adjustments.
I ordered my kit; went through the online questions, posted a photo of myself etc. I specified in the notes that I like my hair to be bright, more ginger and less red. My dye colour was set as copper blonde. What I've actually got is a dark browny Auburn.
My hair is dull, not vibrant and tonal like it is with off the shelf color. It's not even shiny and golden ginger in sunlight. It seems to have almost brown in it. But its dull and lifeless.
On top of that, I applied the dye, followed the instructions and used the timer...
I then did the shine step where you fill the bottle of remaining ends dye with water and use it to rinse your hair before washing out. It hasn't added shine nor broken down any residue (which is talked about in the instructions but not something I've ever come across in 17 years of dying my hair).
I washed my hair out using their shampoo and my normal one as it didnt feel or look clean. I then conditioned with their conditioner. This left my hair feeling plasticky. I towelled off my hair and then added leave in conditioner to the ends (which I always do) my hair felt strange, like it was stuck together or had too much hair gel in it or something. I tried to blow dry my hair and it just felt like a semi flexible solidly stuck together mess...like insulated cable!
I had to immediately go and try to wash my hair again. I shampooed twice and conditioned once, spent extra time rinsing too, all with my normal products. I could not get the crown area clean. I styled my hair and went out as I was in a rush. There was just this bit at the back that looked super greasy/ full of product and felt sticky and awful once it was dry. next morning and some of my hair is looking dry af like straw . The middle and back looks lank and greasy and messy. I've washed again today (that's 3 washes since dye yesterday) and it STILL looks greasy/ full of product (it isnt). I have no idea what this has done to my hair but I won't use it again.
Mhairie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christia K.
April 15, 2018
Great colour awful residue
POSTED BY:
Christia K.
April 15, 2018
Great colour, great grey coverage. Good smell, nicely packaged. But a waxy residue remains in the hair after colouring. I had to wash my hair more than 10 times to get it out. Easier to use a different brand.
Christia - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Denise B.
April 15, 2018
Too dark
POSTED BY:
Denise B.
April 15, 2018
Spite of having filled out all the info and uploaded a photo on natural light, my color customization was too dark. I did not like the results because although colored my grey I now look older. It is darker than I use to have in a salon. I was quite clear that I would like to have more red added yet got more brown. Instead of having a dark brown with red highlights, my hair is awfully BLACK. And yes, I followed all the instructions.
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stephanie S.
April 15, 2018
It's ok
POSTED BY:
Stephanie S.
April 15, 2018
My kit did not contain the classic shampoo, it had 2 classic conditioners in it. I followed instructions step by step, but my roots did not change color. The bottom half of my hair, especially where i had balayage highlights, dyed to the expected color. I do love the color, i just wish it would have been consistent from root to ends.
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Teresa C.
April 14, 2018
not for me
POSTED BY:
Teresa C.
April 14, 2018
can't match my color, washed me out went way way to dark for my liking ! Will not be reordering
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
rachael C.
April 14, 2018
The new branding makes me sad
POSTED BY:
rachael C.
April 14, 2018
I’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand.
Rachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients.
POSTED BY:
Vanessa B.
April 14, 2018
not good.
POSTED BY:
Vanessa B.
April 14, 2018
I ordered a red violet colour and my hair went dark ginger! Not what I wanted,I will Not be continuing to use this service as it is no better than a shelf pre made colour..
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Vanusa F.
April 14, 2018
color did not match
POSTED BY:
Vanusa F.
April 14, 2018
it was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red.
Vanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Laura W.
April 14, 2018
Color not what was promised
POSTED BY:
Laura W.
April 14, 2018
I ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandy R.
April 13, 2018
NOT what I asked for, NOT happy at all
POSTED BY:
Sandy R.
April 13, 2018
The color I previously ordered was not what I had asked for, I was sent brown & purple. I had asked for black with a purple overtone/highlight. Since using the hair dye you folks sent to me my hair has been falling out in clumps, when I brush my hair I now have to sweep/vacumn the floor. I'm really terrified that I may go bald. PLEASE DO NOT SEND ME ANY MORE OF YOUR PRODUCT
Sandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annemarie M.
April 13, 2018
Very disappointed
POSTED BY:
Annemarie M.
April 13, 2018
This is the fourth kit I have used. I am a medium golden brown and esalon has, up to this point, done a great job matching my color and covering my gray. I use the kit each time first on my roots and finish all over, following the directions explicitly. This time my golden brown is gone and darkest monochromatic brown (almost black) is what I am left with. I am so very disappointed because esalon’s formulation is the first color that really stays in my hair - so that means I am really stuck with this color for quite some time. It is harsh looking and not at all near my natural color. I look like a gothic vampire and it’s NOT Halloween.
Annemarie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
GENEVIEVE W.
April 12, 2018
Horrible
POSTED BY:
GENEVIEVE W.
April 12, 2018
This is horrible hair color that has left my hair dry and gummy feeling. I am canceling my service with you.
Genevieve - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Lianne J.
April 12, 2018
Not happy
POSTED BY:
Lianne J.
April 12, 2018
I colored my hair and it did not make any change. Furthermore, it’s does not look colored
Lianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Miko S.
April 12, 2018
Allergic
POSTED BY:
Miko S.
April 12, 2018
Hello. Loved your color BUT I’m afraid I’m allergic to your color products. I did do the skin test and it was positive. I used the color anyways cuz I was desperate to try. But it looks like this will not work for me. UNLESS you can come up with something I won’t have a reaction to. I may just have to go grey natural. Can you still help me?
So for now I put off my next order till May. If no solutions can be made , you’ll have to cancel my account.
Thank you very much. Miko
Miko - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. We are happy to hear that you performed a skin allergy test 48 hours before this color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cricket S.
April 11, 2018
So I need it much redder
POSTED BY:
Cricket S.
April 11, 2018
Can I change my mind? I think I want it a whole lot redder.
Cricket - We value your feedback, and truly appreciate you reaching out. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sylvia A.
April 11, 2018
Shade not right
POSTED BY:
Sylvia A.
April 11, 2018
The last box I received was much darker once dyed.
Sylvia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Cheryl G.
April 10, 2018
Hard to use
POSTED BY:
Cheryl G.
April 10, 2018
Product was extremely drippy and difficult to keep out of your eyes and clothing.
Cheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlene W.
April 10, 2018
Not for me
POSTED BY:
Darlene W.
April 10, 2018
After 2 weeks the color is washing out and now my hair is mostly an orange/blond. Going to hairdresser to try and fix it.
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna B.
April 10, 2018
Eehhhh
POSTED BY:
Donna B.
April 10, 2018
I just felt like it didn't pop on my hair, very plain and still struggling with gray coverage
Donna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Linda R.
April 9, 2018
New Hair Color
POSTED BY:
Linda R.
April 9, 2018
We used the color kit exactly as the instructions said. I chose a light brown.
I had some grey roots and they turned golden, but the rest of the color was fine.
This product really burned my scalp. Probably harsher due to covering some grey.
Linda - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judith G.
April 9, 2018
Wrong color team ignoring my request.
POSTED BY:
Judith G.
April 9, 2018
I had sent previous emails and photos that I do not like color and it was the wrong color for me. I tried to adjust it and I was ignore. I just got my order again with the same color that I have requested a change of it. Obvios nobody saw or read my emails. I would like to cancel my account and request a refund please
Judith - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Keep an eye on your inbox for more details.
POSTED BY:
Addy C.
April 9, 2018
Disappointed
POSTED BY:
Addy C.
April 9, 2018
I found this hair colour no different to the shop brand box after 1 week i can see my grey appearing the colour was to dark not as expected the condition of my. Hair was no different to the shop box s!!
I would rather pay the extra and vist hair salon and get my hair done properly
Very disappointed with hair colour
Plus all products I purchased
Addy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria K.
April 8, 2018
Mixed feelings
POSTED BY:
Victoria K.
April 8, 2018
The kit and directions were easy to follow. The end color is OK. It's a little darker than I like, but I took a risk and went a little out of my comfort zone so that's on me. My biggest complaint is that I'm several days out and I'm still losing color in the shower. I would think it would have settled by now. I just bought a very expensive sheet set and I'm afraid to sleep on it without a towel to protect my pillow because I don't trust the dye not to transfer.
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sofia M.
April 8, 2018
strong smell, afraid for eyes
POSTED BY:
Sofia M.
April 8, 2018
This is my second time. The last time and this time, I was afraid that my eyes were damaged. I thought it was maybe the bowl vs the bottle but this time, even with the bottle, the burning smell of the dye seems worse than others I have tried. Also, both times, bits of gray at the front. The color is good but I think I may have to discontinue.
Sofia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
.
April 7, 2018
Poor color coverage on my roots. Excessive hair loss.
POSTED BY:
.
April 7, 2018
This was my first time trying esalon, after using a store brand for many years to touch up my roots in between salon visits. The shipped product had plenty of color product to apply which was great, however, after leaving the color on for the amount of time advised in the instructions, I still had grey showing through the color on my roots. Also, I noticed an excessive amount of hair in my comb and brush after I combed my hair while wet, and then used my normal hair dryer and a brush to dry and style. This was big concern to me - I've never had this reaction in the 10 years I've been coloring my hair. I won't be using esalon again.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda M.
April 7, 2018
Disappinted
POSTED BY:
Amanda M.
April 7, 2018
Disappointed
I bought his color in Jan and let it set b/c I had recently boxed colored my hair. Just did it yesterday and my hair is near black. Really disappointed I’m getting another box on auto ship when your emails are so sneaky you cant tell it’s going to ship until its too late. Your shipping emails should have a subject line, otherwise it looks just like your spam emails. The color is probably what I asked for at first (no red tone which is nice) but now I’m stuck with black hair and another black color coming in the mail. Very bummed, I now have to consider re-ording or going to a pro to fix and wasting more money.
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amanda C.
April 7, 2018
Terrible!!
POSTED BY:
Amanda C.
April 7, 2018
The color was never what I asked for and it takes days to get it all out of your hair leaving your hair gooey and gross!! Also fades super fast!!
Amanda - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
POSTED BY:
Kathryn B.
April 6, 2018
Damaging to hair
POSTED BY:
Kathryn B.
April 6, 2018
This color seemed very harsh and damaged my hair despite following the directions to a T.
Also, the color was brassier than expected.
Kathryn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kacey S.
April 6, 2018
Store bought is better
POSTED BY:
Kacey S.
April 6, 2018
The color is good itself. However I do not like the thick residue that it leaves behind. I have to spend so much time scrubbing the dye off my scalp with esalon more than any other dye I have used. Not a product I will continue using
Kacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lindsay W.
April 6, 2018
I have had some serious problems with eSalon hair color.
POSTED BY:
Lindsay W.
April 6, 2018
Both times that I tried eSalon hair dye (once in salon and once at home), the dye faded really quickly - within a week or two - and my hair became less manageable each time. I even bought and used only eSalon shampoo and conditioner for months, but I could barely run a brush through my hair at the roots after I showered. When I dyed my hair at home, I followed the instructions to a T, but manageability got worse after that application. I have since purchased other shampoo / conditioner products to try and remove the dye and help my hair become more manageable again... it is a slow process, and I've never had this much trouble with my hair in my life. I was greatly disappointed - I really hoped that eSalon would be the magical 'salon quality' product I was looking for, since I just don't have the time to sit for hours in a salon. The concept is fantastic... the product not so much.
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
.
April 5, 2018
Bad product
POSTED BY:
.
April 5, 2018
I will never use your product, I would never use a product that would stain any part of me that wasn't my hair.
Deborah - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer G.
April 5, 2018
Bad service
POSTED BY:
Jennifer G.
April 5, 2018
After not getting the first color completely right, esalon credited me on my account to get another one since the first one didn't turn out. It was horrible, I had to immediately redye it again. After emailing someone about the 2nd one, I was ignored about my needs and wants in the email exchange and was told I was basically getting sent a root only application anyways, besides the fact. So it was altogether a waste of my money, and if they mess your hair color up the first time, they won't just give you another one. Its not 100% color happiness guaranteed. I won't ever purchase from here again because of bad customer service the 2nd time around.
Jennifer - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kassity T.
April 5, 2018
Green Tint
POSTED BY:
Kassity T.
April 5, 2018
Hair ended up with a green tint on the ends and orange at the roots. I followed instructions to the letter. Ended up going to the salon for color correction. I did like the stain guard and color remover wipe.
Kassity - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. We have reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Gloria C.
April 5, 2018
not the desired color
POSTED BY:
Gloria C.
April 5, 2018
my color turned from nice burgundy red to cocoa color, it doe not look bad but not what i was looking for
Gloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Georgette C.
April 5, 2018
Discontinue
POSTED BY:
Georgette C.
April 5, 2018
I am not satisfy with color and would like to discontinue. Please do not send any more products.
Georgette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
April 5, 2018
I want to love it
POSTED BY:
Amy M.
April 5, 2018
I love the idea of esalon. Customized hair color that is delivered to you. Here is what I found "good" about this product. Everything you need for home coloring is provided. The color was rich and actually did not fade. My problems: While the color was rich and very shiny , it was not the color I wanted. I wanted light ash brown. It was far too red for me. I tried 3 adjustments to the color and it actually ended worse than the original color. To be fair I did not speak with a representative but conveyed my dissatifaction via email. I may have continued to try to tweak the color if I had not developed such a bad scalp reaction to the hair color . It started with dryness of both the hair and scalp and ended with scalp breakouts, eczema type flaking and scaling, and hair loss. Perhaps I will try again in the future if they change their formulation. It is a great idea and a seemingly well run company.
Amy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kelly C.
April 4, 2018
No different then drugstore haircolor
POSTED BY:
Kelly C.
April 4, 2018
No different then drugstore haircolor. In fact I liked the drugstore hair color better. Your color did not cover my grays and it stated so fast into warm Tom’s when I like cool towns. Thanks but no thanks
Kelly - We apologize that you were disappointed by the warmth in your color and gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Lynn K.
April 4, 2018
Changed my color
POSTED BY:
Lynn K.
April 4, 2018
My first recommended color was too dark. I really didn’t care for it, and colored over it within a week with A L’Oréal Superior grey coverage med blonde color. I thought I’d try a lighter color, so I just tried it. The color is much better. I followed the directions exactly, but it doesn’t cover my gray as thoroughly as the L’Oréal product does. Now what?
Lynn - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Jami S.
April 4, 2018
Recent hair review
POSTED BY:
Jami S.
April 4, 2018
I am not completely satisfied. The color isn't light enough. It doesn't seem to have changed the color.
Jami - We apologize that your color wasn't light enough Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process.
POSTED BY:
Beth L.
April 3, 2018
Too dark, not enough red.
POSTED BY:
Beth L.
April 3, 2018
This is the same problem I have with going to salons for coloring. I can say exactly what color I use and what works, but I'm second-guessed on my color. It then comes out far too dark with not enough red. It's either mixed wrong or the wrong developer is used and I'm stuck with a darker color for several weeks until I can do it again. I don't really feel like punting this back and forth for who knows how long so I'll just go back to my normal product.
Beth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trudi C.
April 3, 2018
Color was pretty, but...
POSTED BY:
Trudi C.
April 3, 2018
Didn't cover grey and there was some sort of chemical reaction going on that made my hair gummy or sticky, have no idea. It took a week to get it out every time.
Trudi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brandye H.
April 3, 2018
Bad color
POSTED BY:
Brandye H.
April 3, 2018
I wanted a light brown instead I got a almost chestnut color.
Brandye - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica R.
April 2, 2018
Not good enough
POSTED BY:
Jessica R.
April 2, 2018
I’ve had some problems with my colour and the lovely staff at esalon have tried to resolve them but it’s not been good enough. I wasn’t going to write a negative review but they keep emailing me asking me to review, so I will. The first colour was great but it burned a bit on my scalp. After I said I wanted to lighten up my colour they said they couldn’t help me but could provide me with a lighter colour for my roots to blend out the darker colour. I was skeptical as to whether this would work as my roots are only a bit lighter than my colour anyway but they offered to send a root retouch for free so I agreed. It didn’t make a lot of difference to my colour and the burning sensation was worse so I got in touch to let them know. They switched my colour to demi-permanent and I paid £20 with delivery for the next root kit. This is very expensive for what you get but I felt beholden to them as I had gotten the free one last time. The demi-permanent colour had no effect, my natural roots didn’t soak up the colour at all. The instructions were confusing too as it said not to put any of the colour on my ends or they would go darker, but also to put the remaining colour on my ends near the end of the processing time! After the failed colour, I bought a box of nice and easy for less than a fiver and it did the job nicely with no side effects.
I’d say if you want the same colour every time this might be a good service for you, but be careful if you are sensitive (I’ve never experienced a reaction to hair dye before!)
Jessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicoletta D.
April 2, 2018
Not what I expected
POSTED BY:
Nicoletta D.
April 2, 2018
After reading so many great reviews, I decided to buy this product. First of all it is not easy to put the colour on your hair, then the smell of ammonia is quite strong, usually it isn't because my hair are dark and I use a dark colour. The colour itself seems right, slightly darker than what I wanted but fine.
The biggest problem was to get it off my head. A nightmare!
I used so much shampoo but still I could feel the product on my scalps.
After drying my hair, I could still notice something gummy in my fingernail. Sorry but not happy.
Nicoletta - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Danielle F.
April 2, 2018
Great color but didn't cover all the gray
POSTED BY:
Danielle F.
April 2, 2018
I was disappointed that my store bought color did a much better job covering my gray than this product that I paid more than twice the price of.
Danielle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Heather W.
April 2, 2018
You might end up with an expensive color correction at Salon
POSTED BY:
Heather W.
April 2, 2018
I asked for Dark Blond. Color faded to frizzy orange in 6 weeks, using Matrix color safe shampoo system. Tried again, similar results. Third time, I asked them to neutralize the red. Color was Neutral Dark Blonde for a week, but faded to reddish dark blond. Going more and more reddish. Apparently the most expensive color to color correct for at the salon. Can't tweet the color enough for me. Some clients stuck with the color correction process for 6+ times!
Heather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
EHEH - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Zuliana N.
March 31, 2018
not happy
POSTED BY:
Zuliana N.
March 31, 2018
did not like the result or the strong smell will not use again
Zuliana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tanya B.
March 31, 2018
Poor coverage
POSTED BY:
Tanya B.
March 31, 2018
I have seen eSalon on numerous social media profiles and they always seem to have positive feedback, so I thought that I would give them a try. I was extremely disappointed with the results. I followed every step of their ordering process, even sending them "before" picture of my hair so that they could help me with my color selection.
I received my kit in the mail in a timely manner and was excited to see my results. The instructions were clearly explained, although the process was much messier than other hair dyes I have used in the past. I applied the color and timed every step as directed. Once completed, I was disappointed to discover that their color did not cover my greys! Upon my very next hair washing (with color-safe shampoo, I might add) the remaining color washed out. I will not be keeping my subscription with eSalon, nor would I recommend them to friends and family. It was a waste of time and money!
Tanya - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Hope R.
March 31, 2018
Not any better than drugstore haircolor
POSTED BY:
Hope R.
March 31, 2018
Didn't cover grays any better than Loreal. Hair color looked same as when I purchase drugstore hair color
Hope - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kelly N.
March 31, 2018
Disappointed
POSTED BY:
Kelly N.
March 31, 2018
Pretty color, not worth it. Dyed it a month ago and to this day, I see color washing out every time I shampoo - even with expensive, sulfate-free, color protecting products. Not worth the price of the product to me. Will not be using again.
Kelly - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Carol D.
March 31, 2018
Very Disappointed
POSTED BY:
Carol D.
March 31, 2018
I was extremely disappointed with the coverage of the hair colour, it did not cover the grey hair at all and I followed the instructions. I will definitely be cancelling my subscription.
Carol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
elizabeth R.
March 31, 2018
please cx future orders
POSTED BY:
elizabeth R.
March 31, 2018
please cx future order this don't work for me, thank U
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth B.
March 31, 2018
Awful and impossible to wash out
POSTED BY:
Elizabeth B.
March 31, 2018
The process of dying the hair was OK but trying to wash it out was pretty much impossible, it left my hair tangled and made it feel like I had oatmeal mixed with glue in my hair for weeks, it looked horribly oily and unwashed no matter what shampoo I tried or how much I shampooed it. Anyone who touched my hair commented on how weird it felt for about two weeks after I used this product. I may have just got a bad one but my usual store bought box worked better, makes my hair feel better and leaves a better result.
Elizabeth - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
sue F.
March 31, 2018
What Happened?
POSTED BY:
sue F.
March 31, 2018
I’ve used salon before with good results. This order was disastrous. I’ve lost a lot of hair, and the rest simply is odd! Normally color helps add body. It’s so thin! I will be canceling future shipments.
Sue - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sherry Z.
March 30, 2018
Never again
POSTED BY:
Sherry Z.
March 30, 2018
I am delayed in writing this review because I was just getting on line to cancel my association with your company before you send me any more hair coloring. I have been getting my coloring from you for over two years and have even used you to put high lights in. However, the last batch of coloring you sent me nearly ruined my hair. I could not rinse the coloring out. I follow instructions to the letter. However, when the water hit my colored hair my hair bunched up into greasy dread locks. I rinsed until the water ran cold and the shampoo did not lather up and did not break up the clumps of dread locks. I finally just shampooed my hair 3 times with bed head until I got the color out. Then I gave it 3 days rest and put swimmer shampoo in my hair and set in a steam room then washed my hair and conditioned and conditioned. I have not died my hair again since February but it is still very dry and it is a good thing I have a lot of it because I am still loosing a lot of hair with every shampoo. It is past time to get my hair done again and I will have to go to a professional to have that done because now my hair has a different texture to it. Frankly I am very scared.
Sherry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Myka J.
March 30, 2018
Didn't cover gray for long
POSTED BY:
Myka J.
March 30, 2018
Followed the directions for covering gray. Gray was showing within 2 weeks.
Myka - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Emily
March 30, 2018
No change
POSTED BY:
Emily
March 30, 2018
My hair shade is medium brown and the shade I ordered was a medium ash brown. I knew my color wouldn’t drastically change, but my hair is the exact same color as before. I did a strand test and my color never changed. The product did make the one strand I dyed shiny and soft, which is nice, but I will not be dying the rest of my hair.
Emily - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hannah T.
March 30, 2018
Worse at home kit I've ever tried!
POSTED BY:
Hannah T.
March 30, 2018
This is literally the worst at home kit I've tried. I wouldn't have minded the mess and hassle it took to do all the bloody steps but then to not even get colour pay off anywhere near the colour I selected from the available options. Better off sticking to the drugstore box dyes! I'm so disappointed and to top it all off my hair didn't even smell nice at the end like other at home kits! Really wish I hadn't bothered.
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
