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Cissy - Thank you for reaching out to us here at eSalon! We are so sorry to hear you were afraid to use your eSalon Custom Color. We want to work with you to have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
penny J.
July 11, 2022
Just colored
POSTED BY:
penny J.
July 11, 2022
I have grays showing still. What a waste of time. Freshen my color but not my important front roots took!
Penny - We’re sorry to hear that your hair color is not covering grays as expected. Our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rhoda L.
July 10, 2022
Color very dull
POSTED BY:
Rhoda L.
July 10, 2022
It covered the grey but the color was very drab and dull.
I expected more. I will not be ordering any more color.
I also broke out in hives.
Rhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joy H.
July 10, 2022
What happened?
POSTED BY:
Joy H.
July 10, 2022
I never write a bad review, but my last order was a nightmare. My developer was open and leaking, and after coloring my hair, it was dull with no color at all. I went to my stylist a day after I colored and she commented on how dull the color was… I had just colored it the day before. I’m usually very happy with my color, but something was wrong with my order. Esalon is not the same….
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte E.
July 8, 2022
Just ok
POSTED BY:
Charlotte E.
July 8, 2022
It wasn’t bad but it also wasn’t good. My colour turned out a bit orangey and not what I was expecting. Everything else was good and the packaging was really nice.
Hello Charlotte - Thanks so much for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Zahra K.
July 8, 2022
No gray coverage
POSTED BY:
Zahra K.
July 8, 2022
Although it was a nice package, that makes me feel like a salon hair color, the gray coverage was awful, so my gray hair did not get the color as well as my natural hair. The product was soft and gentle on my hair so no damage but no coverage, therefore I do not recommend it.
Hello Zahra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Megan M.
July 7, 2022
Didn't do anything at all to my hair whatsoever
POSTED BY:
Megan M.
July 7, 2022
Nothing. Failed entirely. Just removed some condition, no change in colour.
Megan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roselen G.
July 7, 2022
Bad hair dye
POSTED BY:
Roselen G.
July 7, 2022
This was a total fail, I asked to lower the copper and I have copper hair on my roots since it was retouch. Blond highlights and golden brown hair. I have to spray my hair with brown spray so I won’t color again and damage it.
Hello Roselen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Olga A.
July 7, 2022
Formula changed???
POSTED BY:
Olga A.
July 7, 2022
I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue
Hey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Vanessa B.
July 5, 2022
Did the formula change?
POSTED BY:
Vanessa B.
July 5, 2022
I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results!
Hello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
soundaram R.
July 5, 2022
Last product was not good
POSTED BY:
soundaram R.
July 5, 2022
I have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all!
Hello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
July 5, 2022
No Color Difference
POSTED BY:
Andrea L.
July 5, 2022
I ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day.
Hello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon!
POSTED BY:
Jamie V.
July 5, 2022
Sub-par grey coverage
POSTED BY:
Jamie V.
July 5, 2022
I used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage.
Hello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diana H.
July 5, 2022
Did not cover any gray!!
POSTED BY:
Diana H.
July 5, 2022
Did not cover any gray!! Need to change the color do not send again NEED refund
Hello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Antoinette B.
July 4, 2022
Sensitive scalp
POSTED BY:
Antoinette B.
July 4, 2022
Your products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp.
Hi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try!
POSTED BY:
Suze
July 3, 2022
Repeat order I wasnt aware of
POSTED BY:
Suze
July 3, 2022
I've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP
Hi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day!
POSTED BY:
Jane O.
July 3, 2022
WRONG AGAIN
POSTED BY:
Jane O.
July 3, 2022
I am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR.
Jane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia T.
July 2, 2022
Wrong color!
POSTED BY:
Julia T.
July 2, 2022
I ordered intense red and what I received was black!!! The smell of ammonia is overwhelming! Cancelling this product!
Julia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Savitha V.
July 2, 2022
Slightly Disappointed with the quality
POSTED BY:
Savitha V.
July 2, 2022
Ordered for the first time to try at home hair color, the color itself was much lighter and although it gave good highlights like feeling on the hair, the roots were lighter than the strands and looked uneven . The coverage lasted for just a couple weeks.Almost 3 months from coloring, now my hair is super dry although I take good after care .
Savitha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda F
July 1, 2022
Cannot color my hair anymore
POSTED BY:
Linda F
July 1, 2022
No more color please. I colored my hair for the first time since I had covid and now it’s falling out again. I’m never going to color my hair again.
Linda - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha N.
July 1, 2022
Coverage
POSTED BY:
Samantha N.
July 1, 2022
I have been using your product for man years but I have noticed they the quality is not as good anymore, firstly there is not enough colour and also it does not last as long or cover completely. I would
Like an explanation on this as it is not cheap to buy.
Hi Samantha! We are so sorry for the inconvenience with your last few colors. We'll be happy to review your formula t provide a solution. Please check your emails, we've just contacted you.
POSTED BY:
Beckie S.
July 1, 2022
Horrible
POSTED BY:
Beckie S.
July 1, 2022
The light brown turned my hair black. Had to use a Colour remover.
Beckie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
De Pa
July 1, 2022
Not the color I wanted
POSTED BY:
De Pa
July 1, 2022
Hair color only lasted one week. Spoke to a colorist who said I couldn't get the color red I want and have any gray coverage so switching back to Loreal or Clariol for Red or Mahogany with gray coverage lasting 3 weeks. Waiting for product to return to sender.
De Pa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda M.
July 1, 2022
Didn’t work
POSTED BY:
Amanda M.
July 1, 2022
Waste of money. Didn’t color over my hair, I it was copper should’ve been easy to do. The darker color on the roots held which looked even worse because my hair was still copper with dark roots.
Hello Amanda - We truly appreciate your feedback! We're so sorry to hear you did not enjoy your results. Upon reviewing your profile, we see that you are currently working with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly B.
July 1, 2022
Turned hair reddish color
POSTED BY:
Kelly B.
July 1, 2022
The "colorist" did not do their job very well, because the top of my head (hair) pulled red/orange!
Hello Kelly - We greatly appreciate your feedback and are so sorry to hear your color didn't work out for you! Upon reviewing your profile, we see that you've been in contact with one of our representatives via email in regards to your results Please let us know if there is anything else we can do to help!
POSTED BY:
Bernadette A.
July 1, 2022
Color is TOO Dark
POSTED BY:
Bernadette A.
July 1, 2022
I do not understand what happened, but as you can see in the picture, the root only coverage you provided is way too dark. It covered my frayed with not problem but now the rest of my hair doesn’t match. Pls refund my money and discontinue my subscription.
Bernadette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina G.
June 30, 2022
Disappointing
POSTED BY:
Christina G.
June 30, 2022
The coverage of this is really poor. I followed the instructions to the letter and have still clearly got roots and grey hair showing. The colour on the lengths of my hair is patchy (at best) and the colour didn’t colour the red tones in my hair (despite me asking the colourist if it would) so I now have brown hair at the top and dark red in the lengths. I’ve had better results from a shop bought box of dye at a 1/3 of the price. There’s been no offer to help rectify this problem just a credit on my account for the same item. I can’t see how throwing the same dye at it is going to change anything? I’ll still have brown roots and red hair.
Just really, really disappointed that no one is willing to help. So much for 100% happiness guarantee
Hi Christina! Thanks for sharing your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Imelda P.
June 30, 2022
Ruined my hair
POSTED BY:
Imelda P.
June 30, 2022
I have requested my 2nd colour set to be a little bit lighter than my previous colour however I was very very disappointed as it makes my hair orange especially during the day. It is not ash brown as I want it to be. The formula made my hair so brittle and very very dry. Very disappointed and will no longer renew my subscription especially they’re increasing the price! I’m afraid it’s not worth it.
Hi Imelda! Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Valerie B.
June 30, 2022
Awful color
POSTED BY:
Valerie B.
June 30, 2022
I asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫
Valerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan B.
June 29, 2022
Wrong Colour
POSTED BY:
Jan B.
June 29, 2022
My plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock
Hi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further.
POSTED BY:
Michelle F.
June 29, 2022
Embarrassing Color
POSTED BY:
Michelle F.
June 29, 2022
After coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair.
Michelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
April C.
June 29, 2022
Popped red
POSTED BY:
April C.
June 29, 2022
I asked for an ash based color. It still turned red . Didn’t last longer than store bought color.
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Syra C.
June 28, 2022
Terrible
POSTED BY:
Syra C.
June 28, 2022
Relieved I did a strand test, my hair turned orange, won’t be using again.
Hi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution.
POSTED BY:
Digna P.
June 28, 2022
Root coverage
POSTED BY:
Digna P.
June 28, 2022
This go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that?
It seems as if the formula was changed as it did not cover well and did not last long and the grays started to show through as if it was a rinse. The color says permanent but it wasn't. Not sure if I should try it again as the order before this did the same thing!
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aubree Z
June 28, 2022
Doesn't cover gray
POSTED BY:
Aubree Z
June 28, 2022
Hair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray.
Aubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen S.
June 27, 2022
Horrible
POSTED BY:
Kathleen S.
June 27, 2022
Instead of copper with light auburn I got raspberry. Im pretty angry
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Frances C.
June 27, 2022
Wanted blond, not red
POSTED BY:
Frances C.
June 27, 2022
I was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want.
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kathryn S.
June 27, 2022
Did not cover greys
POSTED BY:
Kathryn S.
June 27, 2022
I was really disappointed with this batch. Normally it’s great, but I coloured my hair Sunday and on Monday I’m seeing grey hairs in the mirror. Feels like a waste of money and I’m wondering if I should cancel my subscription if it won’t cover greys.
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine G.
June 27, 2022
Didn't feel much different than a drugstore brand
POSTED BY:
Christine G.
June 27, 2022
Wasn't overly impressed with my color, to be honest. I think my color turned out too orangey red to be considered mahogany. (I was imagining a very deep wine, burgundy or Merlot red) like super vibrant. But as it turned out, not quite my vision.
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy C.
June 26, 2022
Doesn’t keep color on grays and fades quickly
POSTED BY:
Amy C.
June 26, 2022
I have seen noooo change in spite of my last note/request. I’m ready to move on.
Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah G.
June 26, 2022
Didn't match my roots
POSTED BY:
Sarah G.
June 26, 2022
Made my roots red, now i have to find a color to match and color correct my hair.
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nina W.
June 25, 2022
Agree
POSTED BY:
Nina W.
June 25, 2022
I totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!!
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Grace O.
June 25, 2022
Does not cover grey.
POSTED BY:
Grace O.
June 25, 2022
I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this.
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Randi M.
June 24, 2022
Grey coverage
POSTED BY:
Randi M.
June 24, 2022
The color for grey does not last, for me, longer than a month.
Randi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tasneem E.
June 24, 2022
they charge you when they want to
POSTED BY:
Tasneem E.
June 24, 2022
dont buy this product, they charge your card anyways despite me filking out information to stop my plan. I am very annoyed.
Tasneem - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Sandra D.
June 24, 2022
It was ok
POSTED BY:
Sandra D.
June 24, 2022
I was not as impressed as I wanted to be. After my previous online color provider closed leaving me with only a few options besides drug store color, I decided to try eSalon. Color was not as dark as I thought it would be and it seems to be fading faster than the other color I used. I decided to change my color to darker, so we will see how that color is. They were fabulous when I asked to go darker. I will give it another go to see if I have better results.
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jayme W.
June 23, 2022
Colour wasn't what I asked for :(
POSTED BY:
Jayme W.
June 23, 2022
The set was nice but the colour wasn't what I asked for. Not as saturated/red as I hoped for, and was lighter than I expected
Jayme - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
N. ANZ
June 23, 2022
Quality Reduced
POSTED BY:
N. ANZ
June 23, 2022
I have been eSalon customer for many years and I was happy with the product until recent months when I started to experience that the color was not sticking for even a week period, after the first wash the color started to go off the roots and within the next couple of washes the gray roots are obvious.
During the dying process, I keep the color for an extended period of time on my hair in order for the color to stick around but with no success... it is disappointing now!
N. ANZ - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lorée B.
June 22, 2022
Gray coverage is lacking
POSTED BY:
Lorée B.
June 22, 2022
I like the whole concept of eSalon but I don't get the complete gray coverage around the frame of my face. So frustrating.
Loree - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa N.
June 22, 2022
Still need better grey coverage. color is not sticking to grey as it should.
POSTED BY:
Lisa N.
June 22, 2022
Please adjust for next shipment of 6/23. Need better grey coverage.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nancy S.
June 22, 2022
I completely broke out from the product. Scalp oozing, burning, sores,
POSTED BY:
Nancy S.
June 22, 2022
The product was difficult to use and time consuming . I did like color although it didn't look the same as photo. I would probably order again if I wasn't allergic. Please cancel all contact with me . Thank You
Nancy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nakisha W.
June 22, 2022
Very unhappy left me with a washed out pink colour in my hair
POSTED BY:
Nakisha W.
June 22, 2022
Was excited to try this product used this evening and it’s left my hair looking a very washed out pink my hair was blonde and I wanted to add copper to it, as the blonde was high maintenance and it’s now pink! Not even a nice pink a I had pink hair 2 months ago kinda pink
Nakisha W. - Thank you for your feedback. We are so sorry that our colour did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
RODOLFO R.
June 22, 2022
Unsatisfied and tired
POSTED BY:
RODOLFO R.
June 22, 2022
This is my third order trying to get the correct color.
Rodolfo - We’re truly sorry that our color did not meet your expectations. We have reached out via email to discuss your color formulation and further assist.
POSTED BY:
Gabrielle F.
June 22, 2022
Never Golden
POSTED BY:
Gabrielle F.
June 22, 2022
I've written a couple of times and still this has turned my really beautifully colored hair mahogany brown, not golden. I am so disappointed and now going to get this professionally fixed in a regular salon on Friday. I kept trying, but it's not at all what I've communicated or what is showing online.
Gabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Bree T
June 20, 2022
Did not produce the color i expected.
POSTED BY:
Bree T
June 20, 2022
I expected to be a dark, ash brown. My hair is jet back with silver highlights. I look like I have a ton of grey hair when the light catches it. (I had no grey hair before). Trying this product was a mistake. The positive I will mention is that the started kit did come well equipped and the packaging was done well.
Bree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Minxy G.
June 20, 2022
Not Covering Gray, STILL Incorrect Color & Excessive Breakage
POSTED BY:
Minxy G.
June 20, 2022
Despite my extremely detailed CONTINUAL requests, the color in my kit is still incorrect! I require a light to medium copper, (the color of my hair), to touch-up my roots between visits to the salon. No matter how many times I've specified, I'm yet to receive a color remotely similar to that I've requested--light/med copper! I don't want burgundy, mahogany or anything resembling either, but that's what you continue to send - my color requests, to date, have apparently been ignored as I continue to receive burgundy, mahogany &/or variations/combinations thereof. I've had to get highlights because my so-called estyle "colorist" couldn't follow instruction, blended the wrong color & I didn't realize until it was too late. Moreover, regardless, of which color you send-- NONE of them cover gray. I followed the instructions (time-periods) carefully, but still the gray in my hair remained. In addition to the aforementioned, and most upsetting of all, is that your hair color BREAKS-off a great deal of my hair each time I use it. As stated, I followed directions precisely & was very careful not to leave it on longer then instructed. I realize there is some breakage when coloring, but this is much more than experienced previously or since- if I use much more of your color I'll be bald & won't have to worry about hair color &/or covering gray! I'll rather be shopping on wig sites hoping they know the difference between copper, burgundy and mahagoney so I won't be completely doomed!
Juliette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Marthalyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kristin F.
June 20, 2022
Didn't cover my gray hair
POSTED BY:
Kristin F.
June 20, 2022
I'm just disappointed. The color kit did .it cover or mask or color my gray hair at all. It only made them stand out even more after I put the color on my hair. My mom tried this company last year and her color turned out great. So I am not sure what happened here. Bummer.
Kristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dallas H.
June 20, 2022
DO NOT DO IT
POSTED BY:
Dallas H.
June 20, 2022
You cannot EVER get it to stop. I am having to procede with a fraud charge with my credit card company. I am out of the country and they keep sending it!!!!!!!!!!!!!!
Dallas - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Pam P.
June 19, 2022
not what I requested
POSTED BY:
Pam P.
June 19, 2022
I can tell without even trying this shade that it will NOT work for me...I want reddish to golden highlights and a deep rich shade... can you send me another mix? you do not need to send the developer ...just a color adjustment. Or send me some gold/ red tint I can mix with this currant mixture. I am so disappointed ...
Hi Pam, thanks for reaching out. We are sorry to hear that the color wasn't as expected. Your colorist will review your case to provide a solution. Please chekc your emails.
POSTED BY:
Carol M.
June 19, 2022
Bad coverage
POSTED BY:
Carol M.
June 19, 2022
Did not last a few days with my last colour and the greys were back. Bought box colour in chemist and lasting longer.
Hi Carol! Thank you for sharing your feedback with us. We are so sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Renotta N.
June 18, 2022
Not my choice
POSTED BY:
Renotta N.
June 18, 2022
I absolutely hate esalon makes purchasing decisions for me and send products I don’t ask for, but sure am charged for! This has happened in my last 3 orders and I’m done with this company.
Hi Renotta! Thanks for reaching out. We are so sorry for any misunderstanding with our last 3 orders. Please check your emails, we've just contacted you to help you further.
POSTED BY:
laurence G.
June 18, 2022
Ratio inconsistent
POSTED BY:
laurence G.
June 18, 2022
So I been witnessing inconsistencies on the ratio developer/ color for a while..no biggie I guess ...
The last shipment was soo obvious that the color bottle was full and developer a 1/3 of the bottle. ( I have pics)
Did u change the formula..
I like to know the exact amount
Of developer and colors..so I can make sure I get the result expected..
Making me a bit nervous the inconsistencies..
I am expecting a RSVP..
Thank you!
Laurence
Hi Laurence! Thank you for contacting us. We are sorry for the inconvenience with your orders. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Heather B.
June 17, 2022
Horrible formula
POSTED BY:
Heather B.
June 17, 2022
Followed directions to the letter. Hair turned out copper roots, pink ends, and patches of blond that didn’t get covered. I didn’t even want to leave the house, I was so embarrassed. Paid $150 to get it fixed. I don’t want any subscription.
Hi Heather! Thank you for contacting us. We are truly sorry to hear about your personal experience with eSalon. Your colorist will carefully review your case to provide a solution. Please check your emails.
POSTED BY:
VALLI C.
June 17, 2022
Took out the brassy red, but did not lighten the brown
POSTED BY:
VALLI C.
June 17, 2022
I was happy that my color adjustment took out the brassy red in my hair, but the brown did not get any lighter. I don't want a DRASTIC change, but was hoping for a lighter brown for summer.
Hi Valli! Thank you for sharing your feedback. We are sorry to hear that the color was darker than expected. Please check your emails, your colorist will contact you to assist you with your color.
POSTED BY:
Sarah K.
June 16, 2022
Not right
POSTED BY:
Sarah K.
June 16, 2022
The color seems to make my hair gold and reddish. I need a light ash brown
Sarah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Jenna M.
June 16, 2022
Dry hair, greys show, too red but they do help
POSTED BY:
Jenna M.
June 16, 2022
Not a fan. Hair felt terrible after. Didn’t cover all greys. Color was way too reddish. This was a bad idea. But the company has been very helpful offering to tweak shade for free or refund.. which I appreciate.
Jenna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl C.
June 15, 2022
Quality of product
POSTED BY:
Cheryl C.
June 15, 2022
The last couple of times I have used my color I noticed it was different, not a light brown but more orange. I also noticed that I have a lot of grays that didn't color and around my face I'm lucky if I get 2 weeks. My main concern is how orange my hair looks, I used a color balance blue shampoo to help with orangeness, but it didn't help much.
I've been a member since 2012 and never had any issues until now. I need to get a color closer to my hair color.
Cheryl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Robin B.
June 15, 2022
Unhappy with product
POSTED BY:
Robin B.
June 15, 2022
Did not cover roots or add additional coverage to rest of hair..First time this in 5 years this has happened.Please replace.Guessing it must have been error at manufacturers plant.
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
ROSE A.
June 15, 2022
Not pleased
POSTED BY:
ROSE A.
June 15, 2022
Was not pleased at all. Was given a credit and they keep deleting it
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol S.
June 14, 2022
Did not like!
POSTED BY:
Carol S.
June 14, 2022
The change to the new color set was very disappointing. It said to leave in for 30 minutes and my hair came out in different shades. The center of my hair didn’t match the outside. Also, much of my hair broke off and fell out! I do not like it at all.
Carol - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
RaggaMakading
June 14, 2022
Color
POSTED BY:
RaggaMakading
June 14, 2022
Changed my color but not lasting as long as the other color. Washed out within days of using it. Slowly coming lighter. Maybe I’ll try it one more time if it’s a bad batch.
RaggaMakading - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Clara Ann C.
June 14, 2022
What’s going on?
POSTED BY:
Clara Ann C.
June 14, 2022
I have been using this product for years and all of a sudden the color is inconsistent, does not cover well, and fades terribly. My roots were not covered even after I left the product on for ten extra minutes this last color. Very disappointing…
Clara Ann - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Monique K.
June 14, 2022
Never Again!!!
POSTED BY:
Monique K.
June 14, 2022
I've never been so disappointed from a product then I have with Esalon. I give a 2 star rating because twice my hair came out okay looking at best. I've either had hot roots, or just splotches looking results. Or not the color I wanted?? This last batch really sealed the deal for me half my grays are still noticeable. I've been dying my own hair for many years and never have I had results like I've had with this line. You guys should be ashamed of yourselves. Even the shampoo and conditioner (always my favorite part) is like using cheap product. Always leaving my hair feeling and looking awful. And even the shipping takes 5 days sometimes longer to receive after the order is filled. I was so excited to try this product. Very disappointed 😞 is all I have to say.
Monique - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
CHARLOTTE U.
June 14, 2022
PLEASE DO nOT SEND further product
POSTED BY:
CHARLOTTE U.
June 14, 2022
I emailed the company about this issue the day after I received your kit in May. I said, the color selected was not the right color and DO NOT SEND MORE PRODUCT UNLESS I SEND PICTURES> NOw there is another kit on the way and I still have not been able to send photos of my current hair color because my computer has been down. If I receive another kit before I can send the photos, I will return that too. Also, the post office will not return a package w/o a RMA. Please send an RMA so I can send back your product.
Sincerely,
Charlotte Ure
u
Charlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their coloring experience! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Christina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Diana L.
June 13, 2022
Does no long cover my gray hair.
POSTED BY:
Diana L.
June 13, 2022
The past three colors I have had bad results with my color. It does not color my gray and some hair has color and some does not. I look like I had a bad box color done. I discussed this with a stylist one other time and I did what she advised it did not work. Over the years the formula has changed and what I used to love about my colors is all gone now. I am very disappointed with the products now.
Diana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Beth - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kay C.
June 13, 2022
Not sure if I actually want to use this now
POSTED BY:
Kay C.
June 13, 2022
I opened my box and I’m very skeptical to use this as there’s only 2 very small bottles. I have extremely long and pretty thick hair so I feel like this won’t be enough to fully cover / color my entire head of hair. I looked online and a lot of people who have shorter hair than mine ended up with not enough product and splotchy hair color. I guess I don’t understand the point of the questionnaire part asking about your hair thickness and length if everyone receives the same exact amount.
Kay - Thank you for reaching out to us here at eSalon! We are so sorry to hear your order did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kimberly P.
June 13, 2022
The color is awful!
POSTED BY:
Kimberly P.
June 13, 2022
I am usually very satisfied with the colors I receive but the most recent one was supposed to be darker than the last and it is not. The color itself is too orange. I was looking to go dark brown with rich tones and this did not meet expectations.
Kimberly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jenna E.
June 12, 2022
Disappointed
POSTED BY:
Jenna E.
June 12, 2022
Was very excited to find this company. Placed my order used the product and I even let sit on a little extra because I was finishing a few things while I had dye in. About 30mins. Rinsed and it did not cover any of my Grey's literally zero coverage. So disappointed.
Jenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa B.
June 10, 2022
Color
POSTED BY:
Teresa B.
June 10, 2022
Color sent for ends was adjudged with my knowledge and did not blend with roots. They sent a new color to fix but it took over a week to receive.
Teresa - We truly appreciate your feedback! We're happy to hear you've worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey J.
June 9, 2022
brassy
POSTED BY:
Tracey J.
June 9, 2022
Colored roots as instructed- color is very brassy and red. I would love a ashy tone for future orders
Tracey - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Nidhi B.
June 9, 2022
Worst experience ever
POSTED BY:
Nidhi B.
June 9, 2022
The first time I received my hair color from esalon, it was the right color which was natural black. The second time I received my hair color from them, they sent me a reddish tinted color and I hate that color in my hair. Not knowing my hair color would turn out that color I dyed my hair and afterwards it looked horrible. I did not change anything in my plan so I have no idea why they sent me that color. I even emailed them about it and they told me to send them a picture which was yesterday and they still have not gotten back to me. You can’t mess with peoples hair. I was furious. I will not ever use their products again. I found a better product to use and got my hair back to how I wanted it. Just warning you all that you never know what color they will send you.
Nidhi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan G.
June 9, 2022
Brown not red
POSTED BY:
Susan G.
June 9, 2022
This hair color is a lot of brown and very little red so I will be reapplying a different color to it to get back to my red head that I have had for 30 years
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Hope S.
June 8, 2022
Sad
POSTED BY:
Hope S.
June 8, 2022
Color wasn’t what I wanted I wanted a more hazelnut color and you guys didn’t send the brush you said was free gift. Very dissatisfied.
Hope - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Clarissa R.
June 7, 2022
It didn't cover my gray as promised.
POSTED BY:
Clarissa R.
June 7, 2022
I am so disappointed. I've begun to get gray hair, which is why I purchased the hair color from this company, as it is advertised to cover gray hair. It didn't cover/color even one strand of my gray hair, so it's money wasted. I don't want to receive any future orders! Thank you
Clarissa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lucia L.
June 6, 2022
Color didn’t last.
POSTED BY:
Lucia L.
June 6, 2022
I just got my first color set. I tried it and left my hair like I had not dye it. I have very stubborn gray hair. Not satisfied will give it another try but it looks like this would not work for me. Very dissatisfied.
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Danelle A.
June 6, 2022
Did not keep color
POSTED BY:
Danelle A.
June 6, 2022
So sad! Did not cover all, a few greys showing. Within 4 days more greys peaking out.
Danelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Renee G.
June 5, 2022
Formula
POSTED BY:
Renee G.
June 5, 2022
I’m sorry this seems to be a very different formula from I started using esalon in 2016. I restarted using it and my hair was stiff and brittle, felt horrible!!!! Color did not do any justice either! I wish I could modify the color myself and see a picture or a preview of what I want. Modifying by a colorist thru notes emails or calls is just not giving me the preview and it’s a hassle. Not happy.
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia B.
June 4, 2022
Worst colourists ever
POSTED BY:
Patricia B.
June 4, 2022
Horrible colour, totally different what I expected, I would like to be ginger and now I’m full red hair!! 😡🤬
Hi Patricia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to provide a solution.
POSTED BY:
Kathleen M.
June 4, 2022
Service not as advertised
POSTED BY:
Kathleen M.
June 4, 2022
Came back to e-salon on after taking a year off from color. Followed all the steps, updated profile with current pictures, and explained exactly what I needed. The colorist never bothered to contact me to clarify anything. Actually I doubt that she even looked at my comments or photos. They sent me 1 bottle of color which would not be enough to color my long hair with lots of premature grey and almost a year without coloring. When I called to get an explanation I was told that there were no colorists available and I’d have to call them back. That is extremely poor customer service and not what this company claims to provide. I’m better off going back to store brands like L’Oreal or Clairol. Not a happy customer!
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine B.
June 3, 2022
Totally RED after telling them NO RED
POSTED BY:
Christine B.
June 3, 2022
I don’t know why people don’t listen to me. I told you this would be too red and it’s bright orange. Totally disgusted and furious.
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
My Name is Panama - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lynsy B.
June 3, 2022
Made my hair soft.
POSTED BY:
Lynsy B.
June 3, 2022
I like the color over all just not good grey coverage. It caused my grey hair to turn a ugly brownish greyish color. I would have rather had my silver grey hair.
Lynsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina M.
June 3, 2022
Not what I wanted
POSTED BY:
Christina M.
June 3, 2022
I asked for Classic Red with Medium brown and got violet/cranberry red with chocolate brown almost black roots. I was disappointed.
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany H.
June 2, 2022
Not what I was going for...
POSTED BY:
Tiffany H.
June 2, 2022
I thought I was getting more of brown color but it is definitely red. I thought I made it clear that I eventually wanted to go honey blonde. Not sure how I ended up with red. I might try this one more time but if I'm not getting what I want then I will buy somewhere else.
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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