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Color broke open in shipping, leaked out, and damaged the contents of the box with my black hair color.
I would like to receive a replacement of the color kit. The shampoo and conditioner were not damaged. This is the second time this has happened.
Thank you
Denise - We're so sorry to hear your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie P.
August 13, 2022
Dark
POSTED BY:
Stephanie P.
August 13, 2022
It was still too dark as ive asked for a lighter shade.
Hello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlie F.
August 13, 2022
Not close to color I requested
POSTED BY:
Charlie F.
August 13, 2022
I wrote to the colorist that I hated the color sent to me. It wasn't even close to the red shade I requested. Didn't get a response from the colorist so I want to cancel future mailings, but can't figure out how. What a waste of time and money!
Hello Charlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We couldn't find any previous emails from you, but please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leah G.
August 12, 2022
Doesnt work for me.. sorry..
POSTED BY:
Leah G.
August 12, 2022
Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much..
Leah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out!
Hello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolina C.
August 12, 2022
Not the same
POSTED BY:
Carolina C.
August 12, 2022
This color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness.
Hello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marybeth B.
August 12, 2022
Way too light
POSTED BY:
Marybeth B.
August 12, 2022
Waste of time. Roots are ridiculously light. Grey will no doubt show through by next weekend.
Hello Marybeth - We truly appreciate your feedback and are so sorry to hear your formula did not provide full gray coverage. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chet S.
August 12, 2022
So disappointed! Followed instructions to the letter.
POSTED BY:
Chet S.
August 12, 2022
My grey roots are still visible. This is first time since 2016 that my color kit failed me. And right before my first vacation post Covid. I tried contacting esalon directly but can’t. That’s $33 down the drain, literally 🥲🥲☹️😩
Hello Chet - We are super sorry to hear that you were disappointed by the gray coverage and you were unable to contact us. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Heather J.
August 11, 2022
Not great for grey coverage
POSTED BY:
Heather J.
August 11, 2022
My color didn't cover many of my grey hairs and the ones it did it turned a red'ish color when it was suppose to have a slight purple with brown. So I had red roots with the rest being a dark brown.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine B.
August 11, 2022
Nice to use. But colour and coverage terrible
POSTED BY:
Christine B.
August 11, 2022
I have been colouring my hair at home for 30years, and used all kinds of different brands and colours. This was very nice to use. The instructions were easy to follow. But it failed dismally in it's main objective of actually colouring my hair! I could see straight away that the colour was too light for my roots, wouldn't colour my greys and I'd need to do it again within a week. It was a complete waste of time and very expensive compared to the dyes I'd previously bought from the chemist, which might not smell as good. But did colour great, and stay!
I was going to cancel my subscription, but they have offered me a free colour set and adjusted my colour. So I am going to give it another go this weekend as the roots and greys need to be sorted even though I only coloured it 2 weeks ago! I will update this review once I have dyed my hair again
Hi Christine! Thanks for giving us a second try. We are so sorry to hear that your color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Susan C.
August 10, 2022
This company sux
POSTED BY:
Susan C.
August 10, 2022
I have cancelled my subscription, returned product and not got a refund. This is the worst company to deal with.
Susan - We appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Andrea - Thank you for reaching out! Your Color Plan is super flexible, so it can be paused, skipped, or turned off at any time through your account or by giving us a call. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Laverne R.
August 10, 2022
Custom color set
POSTED BY:
Laverne R.
August 10, 2022
Since Dec. 2021 , I haven’t received my correct color for my roots. My color has been turning my roots golden instead of what they are which is a darkest brown. I have had to use a root touch up every time to correct the color.
Laverne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We truly appreciate your feedback.
POSTED BY:
Sandra W
August 9, 2022
Doesn’t cover gray
POSTED BY:
Sandra W
August 9, 2022
Did not cover gray and faded in one week. CANCEL all future orders. Just cancel!
Sandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Maureen - We are sorry to hear that you did not have adequate gray coverage with your color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kyls
August 9, 2022
Too harsh
POSTED BY:
Kyls
August 9, 2022
My color set felt like it was burning my scalp too much ammonia. Nice color cover up but too strong.
Kyls - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
marie H.
August 8, 2022
bad color
POSTED BY:
marie H.
August 8, 2022
the color they sent me turned my hair orange red and it did not cover the roots, instead it made my roots light orange red. the color I had before was good then they changed it and did not listen to the color I wanted. It was not dark auburn. it was light pale red with orange tones. please send color that I first started with.. what is going to fix the decoloration of my roots?
Marie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah G.
August 8, 2022
Good colour
POSTED BY:
Sarah G.
August 8, 2022
Left my scalp dry and flacky contacted support didnt apologies for this happening ive tried shop hairdye and its never left my hair like this i am having to put mostistures in my scalp to restore it back to normal again
Hi Sarah! We are truly sorry to hear that your hair color didn't meet your expectations. Your colorist will contact you to help you further. Please check your emails.
POSTED BY:
Monica B.
August 7, 2022
Not grey covered
POSTED BY:
Monica B.
August 7, 2022
And it’s not my color , well not the color I asked for
Monica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn U.
August 6, 2022
Still no gray coverage
POSTED BY:
Dawn U.
August 6, 2022
This was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription.
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela C.
August 6, 2022
Keeps trying to charge me
POSTED BY:
Angela C.
August 6, 2022
It says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel P.
August 6, 2022
The color is ok! I guess I’m not explaining myself correctly!
POSTED BY:
Rachel P.
August 6, 2022
I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough!
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Veronica S.
August 5, 2022
This company used to be amazing, now has gone downhill
POSTED BY:
Veronica S.
August 5, 2022
I have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription.
Hi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further.
POSTED BY:
Sarah K.
August 5, 2022
Wrong colour from what I asked for
POSTED BY:
Sarah K.
August 5, 2022
I asked for a specific hair colour (9.0 Light Blonde) but was given a hair colour that was much, much darker, and not at all what I had asked for. I wish there was an option to skip the human colour adjuster element and just order a colour without someone meddling with it.
Hi Sarah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your personal colorist has just contacted you to help you further.
POSTED BY:
April L.
August 5, 2022
Dark Beige blond turned out to be BRIGHT ORANGE!
POSTED BY:
April L.
August 5, 2022
The instructions were easy to follow, and the packaging was very nice. The end result was the worst home dye job I’ve ever had. I followed the instructions to the letter and my “dark beige blonde” turned out bright orange. I’ve tried every trick to lessen the orange, and it’s not as bright but still very orange.
April - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula to better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks so much for reaching out!
POSTED BY:
Diya J.
August 5, 2022
Didnt cover grays
POSTED BY:
Diya J.
August 5, 2022
I followed the instructions. But most of my grays didn't get coloured. And the Grays that did get coloured has more of a purple tint. Now my roots look light compared to the rest of my hair.
I don't like the results. It is not worth the effort. Box die which I have used in the past seems to do a better job and is faster as well.
Hi Diya! Thanks for stopping by. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Unknown
August 5, 2022
Hair color
POSTED BY:
Unknown
August 5, 2022
Is it possible for hair color to be affected by the heat in transit? I wasn’t able to apply the hair color until last week. I was out of town but had people picking up my mail.
I always follow directions.
My roots are an auburn color now. It’s not supposed to be this way.
We're so sorry to hear your latest color did not turn out as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details!
POSTED BY:
Cynthia I.
August 5, 2022
It was a beautiful color initially. It completely washed out though.
POSTED BY:
Cynthia I.
August 5, 2022
Completely washed out within a little over a month. Maybe because it was ammonia free idk.
Cynthia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Marsha S.
August 5, 2022
Turned blond highlights green
POSTED BY:
Marsha S.
August 5, 2022
Color turned blond hi lights greenish under indoor lights. Did not cover grays after 2nd wash. Still has greenness color. Does not look good. Will be getting professional color correction as soon as my hair regains a better not so dry texture.
Marsha - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Laurie J.
August 4, 2022
Be cautious
POSTED BY:
Laurie J.
August 4, 2022
The first time, turned my dark blonde hair orange and the color they sent to fix it, made it worse. Then they sent a cure all color to help that and I have given up, I will just have to live with orange hair, until I can get to a salon. It may work for many people but for a few of us, this is a disaster. An orange disaster.
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out!
POSTED BY:
Funmilayo M.
August 4, 2022
Incorrect
POSTED BY:
Funmilayo M.
August 4, 2022
The color was darker than my ends were and ultimately not the color I wanted or expected. It set my hair coloring journey back.
Funmilayo - Thank you for your feedback on your color. We are sorry to hear that your color formulation came out darker than you were expecting. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bonnie G.
August 4, 2022
Not happy
POSTED BY:
Bonnie G.
August 4, 2022
Hi there,
I was so excited to try this product, when I finally did, I was disappointed. I have been coloring my own hair for years so I'm not a novice. After mixing and leaving it on the required time, LOTS of gray did not cover at all. Not just round my face, but top area and well- several areas. I have one more kit to try- and will see if it was me or maybe a bad kit, but for now sadly disappointed.
Bonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer M.
August 4, 2022
To bad it’s not as good as it looks
POSTED BY:
Jennifer M.
August 4, 2022
Prettily packaged, convenient instructions, however I found that the product itself is just a new hip version of what you can buy at your local drugstore. From natural dk golden blonde to brass when it was supposed to be beige blonde.
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Again, we appreciate you sharing your feedback with us.
POSTED BY:
Beverly B.
August 4, 2022
Did not work
POSTED BY:
Beverly B.
August 4, 2022
Nice packaging, but color did not take on my hair. I want to cancel, but I cannot find that option on the eSalon website.
Beverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie T.
August 4, 2022
Complete package
POSTED BY:
Stephanie T.
August 4, 2022
I received my first esalon package and everything was included which was awesome. The coloring process was straight-forward as I have colored by hair in the past. The gloves were sturdy, the smell wasn’t too loud and the shampoo made my hair really soft. Unfortunately, the dark brown only darkened my gray roots to medium brown….leaving an obvious line of demarcation. I wear a center or side part most days. NOT a good look. I’ll probably go back to purchasing my color from Sally’s.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Deb H.
August 4, 2022
From a lovely mixed shade of silver to dull brown
POSTED BY:
Deb H.
August 4, 2022
I asked for my silver to be blended where it was darker. I wanted it to look natural and the colors to blend gradually. I didn't ask for coverage. A medium blonde was picked. My hair was a flat shade of dull brown. Ash was sent to correct it. I cried. Then it was a mousey shade of sorta purple-looking brown. I would have liked the purple without the brown! I was never consulted, so why this shade was chosen I don't know. The end result was $150 out of pocket to have the color bleached out and 3 hours of time I didn't have. Oh, I also spent 30 on a shampoo to pull the crappy color out. That only made it look flatter prior to the ash. I would try Madison if I was going to advise anyone to do this. But you won't print that. You have my address if you wish to reimburse me or send me product to compensate me for this miserable experience. I won't post the pictures on Instagram. I will at least do you that kindness. I don't feel I was treated with much compassion.
Deb - We’re so sorry to hear that you were disappointed by the results of your color applications. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tarunaben P.
August 3, 2022
Not happy with the colour
POSTED BY:
Tarunaben P.
August 3, 2022
I am extremely disappointed with the results of the colour.
It wasn't working on my hair even not on my route.
Tarunaben P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Sheila H.
August 3, 2022
Hair color
POSTED BY:
Sheila H.
August 3, 2022
My hair turned out with an orange tint. I am totally unhappy
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Maryann J.
August 3, 2022
Color
POSTED BY:
Maryann J.
August 3, 2022
Color was dark brow with no red. I am very upset with color. You must resend med auburn or lighter color to lighten color!! Also I have baby fine hair. Maryann
Maryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. We appreciate you reaching out!
POSTED BY:
Yvette C.
August 2, 2022
Does not cover my grays
POSTED BY:
Yvette C.
August 2, 2022
This is a great product however does not work on my grays.
Yvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
GM M.
August 2, 2022
Last 2 colors horrible
POSTED BY:
GM M.
August 2, 2022
The last 2 colors have been horrible.
2 ago my hair was orange. The last one was recommended to change to strawberry blonde. Since I let the last color grow out I had at least 1.5 or 2 inches of roots. Applied the strawberry blonde all roots turned almost white and long hair some reddish color. So last 2 colors should be free and credit applied to my cc. FYI, sent in almost a dozen pictures prior to strawberry blond color.
GM - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color has not met your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dianne G.
August 2, 2022
Custom Color Set
POSTED BY:
Dianne G.
August 2, 2022
I hate my color! Way too dark and not what I wanted at all! I now have dark brown hair & red highlights. I wanted medium golden brown with golden blonde highlights. I am mad I spent my money on this color and will be canceling my account
Dianne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out.
POSTED BY:
Marielena P.
August 2, 2022
Terrible issue
POSTED BY:
Marielena P.
August 2, 2022
I loved this company and the product since I started using at the start of the pandemic but for the past 3 months I have been having issues with coverage of my grays. I changed my color a couple of times, but the last time I received my order the bottle exploded in my bathe when I mixed it!!! The bottle erupted like a volcano!!! It went all over my bathroom wall, the light fixture, the toilet, my ceiling and all over my bathroom curtain. I called to complain and they offered me two free colors and the emailed me “instructions on how to get the stains out”!!! My toilet is ruined, not even with bleach I could take stains out!! My walls were ruined because paint was blurred after I tried to take the hair color out and I had to throw out my bathroom curtains because not even bleach took out the stains!! I complained about this and no one from this company has had the courtesy to even offer an apology. I have pics and videos that I sent to them and nothin and never mind my ceiling!! Is ruined!! Thank god it did explode on my face!!!!
Marielena - I am so sorry to hear about your experience with our hair color. We have just reached out to you via email. Please keep an eye on your inbox for more details.
POSTED BY:
Barbara W.
August 2, 2022
Skip this go to a salon
POSTED BY:
Barbara W.
August 2, 2022
Matching a color over the internet is not a good idea. I specified that I was coloring over highlights I followed the directions but my hair was not dark brown it turned black.
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tammy R.
August 2, 2022
Hair color
POSTED BY:
Tammy R.
August 2, 2022
The color was not bright enough made my hair more darker than more lighter than I wanted it I wanted it more brighter
Tammy - We are sorry to hear that your color came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Stephanie S.
August 1, 2022
Won't cover gray
POSTED BY:
Stephanie S.
August 1, 2022
I have colored my hair for years but this brand won't color my grays.
Hello Stephanie - We truly appreciate your feedback! We're so sorry your grays were not covered. Upon reviewing your profile, we see that you have already called in and spoke with one of our Client Service Representatives to discuss this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Jody C.
August 1, 2022
Just wrong!
POSTED BY:
Jody C.
August 1, 2022
Wrong color. Wanted red for all-over and they sent root touchup for my existing hair color. Waste of time and money. Why would I touch up roots on a color the same as my natural hair? I needed to cover gray and thought it would be fun to try going red.
Hello Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina E.
August 1, 2022
Unforgivable!
POSTED BY:
Christina E.
August 1, 2022
You messed up my hair color! My hair is dark brown now!!!! How did you mess this up? It's always been medium blonde!
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to help!
POSTED BY:
Ally S.
July 31, 2022
Nothing like the picture
POSTED BY:
Ally S.
July 31, 2022
I ordered a dark auburnish color and now my hair is almost black
Ally - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Holly W.
July 31, 2022
Ruined my hair with ugly orange roots
POSTED BY:
Holly W.
July 31, 2022
Zero stars…Ruined my hair…
I ordered my color, neutral dark brown 3.5 NN, with the assistance of one of eSalons’ consultants.
I used the incredibly runny and watery solution following the instructions. I self color my hair every month so this wasn’t a new thing for me.
After about 15 minutes, it had dried my roots up to 1.5 inches of hair, a horrific l bright orange.
I looked crazy for a couple weeks while I let my scalp recover. Then, I went crawling back to Madison Reed.
I forgot this was a subscription service too. So I was charged for another batch. I hope I can stop them before the ship it as I will just throw it away.
Holly - We’re extremely sorry to hear that you were disappointed by the results of your color application and your overall experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniela B.
July 31, 2022
Product quality could be better
POSTED BY:
Daniela B.
July 31, 2022
The color looks good but the product dries out the hair too much. I also noticed fine hair loss around the hairline. I'm taking a break and trying out other products to see how it goes.
Daniela - We’re truly sorry to hear that the product dries out your hair and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Felicia F.
July 31, 2022
Exploded and didn’t work
POSTED BY:
Felicia F.
July 31, 2022
I followed the directions but it didn’t work. My hair is not cute right now. Some of it got super red and some of it didn’t change at all. The worst part was both bottles exploded everywhere. It sprayed out of the bottle so fast and strong as soon as I opened it. It’s on the floor, ceiling, cabinets, chairs, literally everything. It stained so much. I wanted it to work so bad but sadly didn’t
Hello Felicia - We’re so sorry to hear that you were disappointed by the results of your color application and your overall first experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Charmaine C.
July 31, 2022
Did not color gray
POSTED BY:
Charmaine C.
July 31, 2022
I am darkest brown yet my roots are Brassy light brown. Horrible gray coverage. Canceled my subscription.
Hello Charmaine - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer B.
July 30, 2022
Love the color, not the price
POSTED BY:
Jennifer B.
July 30, 2022
I love the color chosen for me. However for the price I would think it would work as good as the brands you can get in the store but I have not seen that. I have colored my hair three times and last two times there is a spot that didn't get colored though I know it was saturated with color. Then the price is a bit high for what you get, though price could be worse.
We’re sorry to hear that your hair was not fully covered by your color as expected! Your order is fully backed by our Color Happiness Guarantee, and we have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Raquel R.
July 29, 2022
Did not work for me!!
POSTED BY:
Raquel R.
July 29, 2022
Let me start by saying loved the packaging and how quickly it arrived. Also loved the stain guard in the kit and the fact it comes with everything you need. However the golden black does not cover the grays just makes them an awful orangy brassy color. Would not recommend for anyone who has black hair and grays.
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out.
POSTED BY:
Isabel B.
July 28, 2022
Bought on credits
POSTED BY:
Isabel B.
July 28, 2022
I bought this after being given some credits due to other products not working … i thought hair dye would actually work and going from a light blonde i wanted it more ashy but instead my hair went GINGER??? how does ashy blonde turn out ginger?
Hi Isabel! Thank you for taking the time to share your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Mary_D.
July 28, 2022
Not so much GRAY coverage!
POSTED BY:
Mary_D.
July 28, 2022
Overall easy process but leaves very severe stains like no other. Opened bottle to mix the color in but seal went flying and some of developer ran out.Never had that happened.Not a biggie but still.After keeping on for 45 mins even per instructions to leave on for 20 min the grays were not covered well. I do thank the colorist for the mix but something was not delivering to satisfaction. For all those reasons I gave 3⭐️ Happy for the ladies that colors work for.( Maybe not meant for all hair types, maybe works better for lighter hair colors!)🤷🏻♀️
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes out for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danielle S.
July 28, 2022
Okay
POSTED BY:
Danielle S.
July 28, 2022
Colour is nice especially in natural sun light, however only really showed up on parts of hair that was already lighter from previous dye (different brand) Doesn't really show on new growth. So not sure if it would work if my hair wasn’t already dyed. My hair can be quite stubborn to take to dyes though because it’s dark brown and thick. It might have been better if I used the bottle for the ends all over
Hi Danielle! Thank you for sharing your experience with us. We are sorry to hear that the color didn't come out as expected. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Carrie C.
July 28, 2022
Color
POSTED BY:
Carrie C.
July 28, 2022
I sent a photo along with a message of the color I wanted. Red not burgundy most purple. I truly believe that no one looked at the photo or message. Very disappointed!
Carrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley P.
July 27, 2022
My hair didn't take at all. Even the natural root.
POSTED BY:
Ashley P.
July 27, 2022
I followed the instructions to the T and waited and rinsed as told. The product didn't take to my hair at all again. I thought I'd give it a second try but same outcome.
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us another chance to get it right. Happy Coloring!
POSTED BY:
Beverly C.
July 27, 2022
Wrong color - again
POSTED BY:
Beverly C.
July 27, 2022
This is my 3rd box where my roots are very red/brown instead of soft black. There was a time when esalon got it right each time but even with the last correction, my roots aren’t soft black like the rest of my hair. :(
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Pankaja R.
July 27, 2022
Grays not covered
POSTED BY:
Pankaja R.
July 27, 2022
I followed the instruction and was disappointed as the grays were not covered. I have forever colored my hair at home and tried various over the counter hair color product. Since this claimed to be different I was looking forward for a positive experience but to no avail.
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lee H.
July 27, 2022
Still not sticking.
POSTED BY:
Lee H.
July 27, 2022
I’ve followed instructions to the letter all 3 times and my hair is still grey. The product is just not working for me. Trying to find how to cancel subscription but it’s really not easy to do so. The colour itself is fine just not working for me.
Hi Lee! We are truly sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Fran H.
July 26, 2022
Color turned way too dark I had to go buy color remover
POSTED BY:
Fran H.
July 26, 2022
I had to go to Walgreens and get color remover to get the way too dark brown removed. This did not happen with the color kit I received before this kit. I can't afford mistakes 😢 like this last experience. I wrote to you abt my pkg being unusually late and it was damaged, scrunched up when it arrived. I was very very surprised. It wasn't bad enough to not open but clearly not in good shape. The previous experience was excellent. Sorry I can't afford these issues. Stopping any continued orders.
Fran - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evelyn S.
July 26, 2022
didn’t cover gray
POSTED BY:
Evelyn S.
July 26, 2022
smelled bad and strong but still didn’t cover grey.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
McClelland K.
July 25, 2022
No longer covers ANY gray
POSTED BY:
McClelland K.
July 25, 2022
I only have a handful of gray hairs and this hair color does NOT cover gray. I don't know if the formula has changed because it used to but it does not any longer. After "coloring" my hair with ESalon, I had to purchase a store bought root cover up to do the job. Not paying more than double for it not to do a darn thing.
McClelland - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
BEVERLY K.
July 25, 2022
Como wand where have you gone?
POSTED BY:
BEVERLY K.
July 25, 2022
Love all the products & especially the copper Camo Wand. Super easy to use, color stays until washed, but I haven't seen it available for quite some time :(
BEVERLY - We’re pleased to hear that you’re enjoying your eSalon color and products! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Stacy E.
July 25, 2022
Very hard to do alone
POSTED BY:
Stacy E.
July 25, 2022
Found to be very difficult to use. Followed every step in the video after reading instructions throughly. Not happy with over all color until after a week of washing the pink tint out of it
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy S.
July 24, 2022
Very Disappointed
POSTED BY:
Kathy S.
July 24, 2022
I was disappointed that most of my gray hair is still visible after using your product. The coloring did cover some of my gray hair, but most of it is still gray and I followed the directions by the book. Very dissapointed
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shel J.
July 24, 2022
Nice color
POSTED BY:
Shel J.
July 24, 2022
I liked the color, initially it looked great. After 5 days, I began noticing the greys peaking out, or the new color on my roots was fading back to grey. I have very stubborn, hard to cover, grey hair.
Hi Shel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jenna E.
July 22, 2022
Not for blondes
POSTED BY:
Jenna E.
July 22, 2022
I have used e-salon twice now & sadly will not be using again. I have darker blonde hair which lightens very easily. I was hoping that using e-salon would help me maintain a blonde I love, but it wasn't in the cards. The first color made my hair almost grey-green at the ends (too ashy of a color). I requested an adjustment & the new color is more yellow then blonde and does not look natural at all. Everyone who I spoke to was super friendly though, and the boxes were delivered nicely with easy instructions - I just think my hair needs a different system to achieve a color I am happy with.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kim L.
July 22, 2022
This one didn't do the job
POSTED BY:
Kim L.
July 22, 2022
I wanted to note somewhere that this color formula just didn't cut it this time around. While it got rid of my dark dark roots it did not cover up my grey. Most my grey is at the hair line around my face and I think this formula was just too light in the blonde category to be able to get rid of the silver/grey hairs around my face. Just want to make a note for next time so I don't order the same formula again.
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Waleska A.
July 21, 2022
They don’t covered my hair gray
POSTED BY:
Waleska A.
July 21, 2022
I applied the color and wait for 45 minutes and they don’t covered my gray hair, by other way my hair was so soft
Hello Waleska - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mariel P.
July 21, 2022
Color way off ...
POSTED BY:
Mariel P.
July 21, 2022
While I had agreed to try this color .. I had not agreed to monthly auto ships . I will be returning this color and reporting the consonant to the Better business bureau .
We’re so sorry to hear that your color didn't turn out as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly value your feedback.
POSTED BY:
Laura C.
July 21, 2022
Welcome to blorange.
POSTED BY:
Laura C.
July 21, 2022
My hair looks like a basketball after using this product. The neutralizing rinse that I also bought? Does nothing to assist. It'd be funny if I didn't look like Tigger right now.
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to assist!
POSTED BY:
Suzanne R.
July 20, 2022
Not getting grey coverage
POSTED BY:
Suzanne R.
July 20, 2022
I'm not getting the grey coverage, once i color it shows I've color everywhere, but once I wash out the color after 35 mins to 1 hr., it still shows grey around my face and temples. I've tried the spray Camo Mist copper strawberry and it just shows like I sprayed red dye around my temples, so I'm ordering another spray hopefully with more of a golden tone than just red dye, BUT IS THERE ANYTHING THAT CAN TAKE CARE OF THE GREW AROUND MY TEMPLES AND FACE THAT WILL LAST LONGER THAN 1 WASH???????????
Suzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application and by the Camo Mist in your previous order. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan G.
July 20, 2022
Not even close to dark brown
POSTED BY:
Susan G.
July 20, 2022
They adjusted it and it still is not 'dark' brown. They are playing games with loose definitions. Maybe they are trying to save on expensive ingredients like pigments. Go to the salon ladies.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
John W
July 20, 2022
Very Disappointing
POSTED BY:
John W
July 20, 2022
I have coloured my hair many times and always do the safety tests . Since using this product my hair is dry and matted despite using a top quality conditioner. My scalp is also uncomfortable at times . The colour is also poor with elements of yellow and is patchy in places. I carefully followed all the instructions to the letter. Extremely disappointed and hope it grows out asap
Hello John - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leanne D.
July 19, 2022
Looked patchy and didn't cover my grey
POSTED BY:
Leanne D.
July 19, 2022
I have some grey hairs, not too many but this colour didn't seem to cover them. I want to give e-salon another try and hope that it's better this time around.
The packaging was gorgeous.
I also worked with different timings until my greys were covered but it didn't seem to work and I'd prefer to have my hair dark brown without the mahogany.
Hi Leanne! We are sorry to hear that your color didn't meet your expectations. Please check your emails, your colorist will be in touch to provide a solution.
Hi Gwyneth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Bethany G.
July 18, 2022
Color Too Dark
POSTED BY:
Bethany G.
July 18, 2022
Color was too dark. When I reached out to ask why it was so different from my first order, I was told my first order had extras that would add on $20-25 per order — which makes it far closer to a salon color cost.
Bethany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha J.
July 18, 2022
The color was not as I expected
POSTED BY:
Samantha J.
July 18, 2022
The color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try
Samantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Janie M.
July 18, 2022
Wrong color
POSTED BY:
Janie M.
July 18, 2022
The color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important.
Janie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
ANNETTE L.
July 18, 2022
Hair color
POSTED BY:
ANNETTE L.
July 18, 2022
1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown.
Annette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
July 18, 2022
box was damaged on arrival
POSTED BY:
Michelle O.
July 18, 2022
I enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Missi J.
July 17, 2022
Not as happy as I use to be
POSTED BY:
Missi J.
July 17, 2022
I loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product
Missi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Martina H.
July 16, 2022
Not full grey coverage
POSTED BY:
Martina H.
July 16, 2022
Didn't like the color and hardly any grey was covered. For the price, I'd expect more
Hello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marsha S.
July 16, 2022
Coverage of product
POSTED BY:
Marsha S.
July 16, 2022
The last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair.
Hello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jo B.
July 15, 2022
Disappointed!
POSTED BY:
Jo B.
July 15, 2022
I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership.
Hello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right!
POSTED BY:
Mary H.
July 15, 2022
Started foaming uncontrollably
POSTED BY:
Mary H.
July 15, 2022
Color didn't cover gray at all and the bottle started foaming out in some sort of chemical reaction. Definitely don't want that on my head! Made a terrible mess!!! I hate this product!
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Betty W.
July 14, 2022
Color didn’t last
POSTED BY:
Betty W.
July 14, 2022
The color did not last and did not cover the gray.
Hello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Barbara R.
July 13, 2022
Too red
POSTED BY:
Barbara R.
July 13, 2022
I am so disappointed in my hair color this time it is
too red and very brassy. It looks horrible !!!! In all
The years I have used you I have used I think I will
have cancel future orders
Barbara Rooney
Barbara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Dee H.
July 13, 2022
Orange!
POSTED BY:
Dee H.
July 13, 2022
I was excited to try this product after reading such great positive reviews.
I went through the process and followed directions to a tee! My hair was not blonde, but a hue of orange!
I let the team know and said they would adjust the color and I need to follow directions. Hmmmm, what I did. Anyway,
I received an email that my order was about to ship, so I hopped on line and skipped to the next shipment. Received an email a few days later that they had sent my color and charged me! I don't want your products! They don't work
Called customer service, she said I did not cancel shipment( what!) But when I receive it, I should send it back and when they receive it I would get a refund.
100% guarantee, I think not
I'll rather spend $ at a salon thank you
Hello Dee- We’re so sorry to hear that you were disappointed by the results of your color application and experience. Upon reviewing your account, we can confirm that your processing date was set for July 12th and had not been adjusted or canceled prior to that date. We do apologize for any confusion this may have caused you. Thanks for giving eSalon a try!
POSTED BY:
Laurie M.
July 13, 2022
Horrible Again
POSTED BY:
Laurie M.
July 13, 2022
The color adjustment turned my blonde hair almost black and had to go to salon for color correct
Hello Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We can confirm your Color Plan has been turned off. If you need anything else, we're always happy to help. Thanks for giving eSalon a try.
POSTED BY:
Elizabeth L.
July 13, 2022
Hair color
POSTED BY:
Elizabeth L.
July 13, 2022
It didn't change the color of my hair and what it did change it looks aweful if I would have looked into it more I would never had ordered it. I was so looking forward to my hair looking nice without paying a arm and leg for it now I have spent money for nothing but aweful looking hair
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Carm L.
July 12, 2022
Faded way too fast!
POSTED BY:
Carm L.
July 12, 2022
Have you changed something? This last order I used started fading after just 2 weeks and now 1 month later I have brassy, faded red highlights that are not attractive! I never had this happened before with earlier applications, but it has happened with the last 2 hair color orders. Not happy with this applications at all. 😔
Carm - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Lisa C.
July 12, 2022
3 toned hair
POSTED BY:
Lisa C.
July 12, 2022
After my partner coloured my hair as written in the instructions, my hair ended up being 3 different colours. I found the texture of the cream nice and thick, and the colour in the bowl was beautiful, but unfortunately my hair wasn't happy and looked awful. So I now need to go back to my box colour hair dye.
Hi Lisa! Thank you for contacting us. We are so sorry to hear that your hair color results weren't as expected. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Robin B.
July 12, 2022
Shocking
POSTED BY:
Robin B.
July 12, 2022
I used coloring as per instructions and my hair turned out orange. Have to find a way to get it out
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and can't wait to make things right.
POSTED BY:
Kathy H.
July 11, 2022
Color was way off
POSTED BY:
Kathy H.
July 11, 2022
Loved the packaging and instructions. But the color was off and basically just didn’t cover the gray at all.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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