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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda M.
September 27, 2022
Did not cover my gray roots
POSTED BY:
Amanda M.
September 27, 2022
The color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vikki A.
September 26, 2022
Not good for me
POSTED BY:
Vikki A.
September 26, 2022
I do not like this hair company I’m trying to cancel my orders I do not want any new colors from here
Vikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Malia T.
September 26, 2022
Didn’t work for my hair
POSTED BY:
Malia T.
September 26, 2022
You sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from
My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website.
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ami S.
September 26, 2022
Didn’t last past one wash
POSTED BY:
Ami S.
September 26, 2022
I died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange
Ami - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Marian F.
September 26, 2022
Didn't Cover Gray
POSTED BY:
Marian F.
September 26, 2022
My product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange
Marian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Miriam E.
September 25, 2022
Too harsh to my scalp
POSTED BY:
Miriam E.
September 25, 2022
I sooo love your hair colour and the whole
concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊
Hi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further.
POSTED BY:
christine H.
September 22, 2022
ordered dark brown now im orange
POSTED BY:
christine H.
September 22, 2022
the amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia
Christine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback!
POSTED BY:
sheri W.
September 21, 2022
The hair color when mixed together foamed up all over my counter.
POSTED BY:
sheri W.
September 21, 2022
I have used this product on and off since 2012. Not the same product.
Sheri - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details.
POSTED BY:
Sheila A.
September 21, 2022
did not order - did not receive - did not receive credit
POSTED BY:
Sheila A.
September 21, 2022
I stopped my service in June 2021. In January 2022 I was sent, out ot the blue, a free color set due to order credits I had accumulated. One year after stopping my service, July 2022, I find my debit card was charged $33 for an order I did not place and it was mailed to an address that is no longer current. I called to complain, was told I would be credited the amount when it was returned, 2 months later still no credit.
Sheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle A.
September 21, 2022
The color didn't take, and it damaged my hair
POSTED BY:
Michelle A.
September 21, 2022
The color didn't take at all, it was a gorgeous plum while in use, but it washed out and left my hair brassy and frizzy, my opinion is it was old product. If there was a different type i might reapply to fix the mess it left... I'm very unhappy with the end result, i have to work with ugly hair now.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kristina N.
September 20, 2022
Color didn’t even stick to my hair
POSTED BY:
Kristina N.
September 20, 2022
Color did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies
Kristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelia S.
September 20, 2022
Horrible
POSTED BY:
Shelia S.
September 20, 2022
The roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show.
Sheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback!
POSTED BY:
Vickie D.
September 19, 2022
Doesn’t cover gray
POSTED BY:
Vickie D.
September 19, 2022
Sadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money.
Hello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Holly H.
September 18, 2022
Sent picture and color is way off
POSTED BY:
Holly H.
September 18, 2022
They sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker.
Holly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mike A.
September 18, 2022
Made my hair brassy and color didn't take
POSTED BY:
Mike A.
September 18, 2022
This color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone.
Mike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Lydia S.
September 17, 2022
Went black
POSTED BY:
Lydia S.
September 17, 2022
Have light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again.
Hi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Louise S.
September 16, 2022
Doesn’t cover my grey.
POSTED BY:
Louise S.
September 16, 2022
Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist.
On a positive note, did leave my hair soft and healthy.
Louise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
CHRISTINA Y.
September 16, 2022
Easy to follow and use
POSTED BY:
CHRISTINA Y.
September 16, 2022
Easy to use and followed but the color did not turn out at all how I wanted.
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah B.
September 16, 2022
I'm tired of giving the benefit of the doubt.
POSTED BY:
Sarah B.
September 16, 2022
Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Carol F.
September 15, 2022
Not the colour I wanted at all !!
POSTED BY:
Carol F.
September 15, 2022
I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!!
Hi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Sheryl S.
September 15, 2022
Terrible - total scam
POSTED BY:
Sheryl S.
September 15, 2022
And still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam.
Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review.
Sheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Becky C.
September 15, 2022
PROLONGED ARRIVAL TIME
POSTED BY:
Becky C.
September 15, 2022
The hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating!
Becky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out!
POSTED BY:
Mrs G.
September 14, 2022
Awful!
POSTED BY:
Mrs G.
September 14, 2022
Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again .
Hi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Brittany R.
September 14, 2022
Won’t Buy Again
POSTED BY:
Brittany R.
September 14, 2022
I had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye.
Brittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Geraldine L.
September 13, 2022
Hair color
POSTED BY:
Geraldine L.
September 13, 2022
The color set basically seems like box dye that you can get at your local pharmacy
Geraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jannah B.
September 13, 2022
Poor grey coverage
POSTED BY:
Jannah B.
September 13, 2022
Color was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely
Jannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
September 13, 2022
Color Does not last
POSTED BY:
Rebecca R.
September 13, 2022
Very disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Jade T.
September 12, 2022
Wish the color was better settling in my hair
POSTED BY:
Jade T.
September 12, 2022
I think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate.
Hello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
LISA C.
September 12, 2022
Poor gray coverage
POSTED BY:
LISA C.
September 12, 2022
My color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription.
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah W.
September 12, 2022
Turned my blonde hair ginger!
POSTED BY:
Sarah W.
September 12, 2022
I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this
Sarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna R.
September 11, 2022
Not what I expected.
POSTED BY:
Brianna R.
September 11, 2022
I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker.
Brianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie Y.
September 9, 2022
Horrible Outcome.
POSTED BY:
Stephanie Y.
September 9, 2022
Based on the color chart and pictures I sent in, I ordered this color—medium Copper Blonde. I did as instructed and the color was less than appealing. It left my hair dry and dull. In my notes, to the colorist, I specifically asked for more of a strawberry medium blonde than copper plus with the photo it should have been closer to what was requested. I am totally disappointed and now have to go back to my stylist and spend the $120 to get the shine and luster my hair once had. I do not recommend it. The only reason I gave two stars is due to the packaging.
Stephanie - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Daneyda C.
September 9, 2022
Did not work
POSTED BY:
Daneyda C.
September 9, 2022
The hair color only worked on part of my hair and it’s literally gone after 4 washes.
Daneyda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Abby F.
September 9, 2022
Not what I wanted
POSTED BY:
Abby F.
September 9, 2022
Maybe it’s my fault but the dye didn’t change my hair color hardly at all. I’m a little disappointed as I wanted a bigger change.
Abby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill G.
September 9, 2022
Great product, complete wrong color
POSTED BY:
Jill G.
September 9, 2022
The color is not at all what I expected. It almost canceled out all of the red that my hair all ready was.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meranda M.
September 9, 2022
Awful!
POSTED BY:
Meranda M.
September 9, 2022
Absolutely awful. The color wasn’t even remotely close to what I wanted.
Meranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn C.
September 7, 2022
Little gray coverage
POSTED BY:
Dawn C.
September 7, 2022
Not so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy.
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Elena S.
September 6, 2022
The box was delivered damaged twice in the last two times!
POSTED BY:
Elena S.
September 6, 2022
I was very disappointed that the box delivered was damaged. Some of the hair color leaked out.
Elena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details!
POSTED BY:
Maria G.
September 6, 2022
Did not cover gray
POSTED BY:
Maria G.
September 6, 2022
I have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula.
Hello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try!
POSTED BY:
Abigail L.
September 6, 2022
Gray coverage was not as expected!
POSTED BY:
Abigail L.
September 6, 2022
I didn't cover my grays well, they were showing after one wash.
Abigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pat M.
September 6, 2022
Leakage
POSTED BY:
Pat M.
September 6, 2022
My package arrived today ND th color bottle leaked out in to the box.
Pat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judi A.
September 6, 2022
Color
POSTED BY:
Judi A.
September 6, 2022
My color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time.
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rachel A.
September 5, 2022
Colour
POSTED BY:
Rachel A.
September 5, 2022
Disappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer
Hi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Heather W.
September 5, 2022
Rep lied to me about the ingredients
POSTED BY:
Heather W.
September 5, 2022
Incredibly angry right now, esalon.
Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free.
Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test.
I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD.
WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT?
Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD.
I want my money back.
Shame on you. Beyond pissed off.
Hello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Keshia H.
September 4, 2022
Limited gray coverage
POSTED BY:
Keshia H.
September 4, 2022
I loved the color, however, the gray coverage was just okay. I also felt that the color faded fairly quickly. The packaging was great and the instructions were easy to follow. I will give the color another try.
Keshia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly W.
September 4, 2022
First try…
POSTED BY:
Kelly W.
September 4, 2022
This was my first try with eSalon, and I was so very excited but the color pay off wasn’t what I expected. I wanted more intense from the “intense red” I received and the formula (hair dye) was weirdly warm and sprouted out the bottle and grew like elephant toothpaste and a science experiment. . Next time I have faith it will be better and the color pay off will be amazing.
Kelly - We truly appreciate your feedback! We're so sorry to hear of the issue with your first order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joan H.
September 4, 2022
Cant cover grays. I thought I had cancelled but they resent and charged me $34
POSTED BY:
Joan H.
September 4, 2022
I TRIED to cancel after first failure. but they resent another batch which is just as ineffective as the first. Hoping this cancellation will work. If not, it's off to the bank I go for a fraudulent charge dispute.
Joan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Melissa G.
September 4, 2022
They said the color I wanted was too dark
POSTED BY:
Melissa G.
September 4, 2022
I specified I wanted to cover a bad haircut which I was clear on. Now I have an even lighter color that shows every flaw, and I get to wear a hat now for weeks until I can fix this. I didn't think they were going to go lighter! Not everybody wants a blonde slant to their color.
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle L.
September 1, 2022
Not a fan
POSTED BY:
Michelle L.
September 1, 2022
This product is extremely harsh. The color is too dark. This is absolutely the worst color that I have ever used.
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karen R.
September 1, 2022
Didn’t color my Grey
POSTED BY:
Karen R.
September 1, 2022
Followed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this !
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anne T.
September 1, 2022
Not the best
POSTED BY:
Anne T.
September 1, 2022
My hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same.
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liz F.
August 31, 2022
TOO BLONDE
POSTED BY:
Liz F.
August 31, 2022
The color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing.
Liz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nicole G.
August 31, 2022
Color was different from top of head to ends
POSTED BY:
Nicole G.
August 31, 2022
The color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany D.
August 31, 2022
Had to go to salon to fix
POSTED BY:
Tiffany D.
August 31, 2022
The color didn’t turn out at all and had to go to the salon to fix
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Belinda K.
August 30, 2022
Does not give me the purple color I wanted. Not even just a little!
POSTED BY:
Belinda K.
August 30, 2022
I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing.
Belinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mal Z.
August 29, 2022
Very drying - also eSalon keeps charging you without your consent.
POSTED BY:
Mal Z.
August 29, 2022
I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked.
Mal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassie O.
August 29, 2022
Packaging
POSTED BY:
Cassie O.
August 29, 2022
My package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank
Cassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Josee B
August 29, 2022
Wrong color sent.
POSTED BY:
Josee B
August 29, 2022
I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for.
Josee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cheryl M.
August 29, 2022
Not happy with the color
POSTED BY:
Cheryl M.
August 29, 2022
Did not cover my gray and I look like I have a halo of white hair around my face
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah F.
August 28, 2022
Too yellow
POSTED BY:
Hannah F.
August 28, 2022
I have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand
Hi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Giedre V.
August 27, 2022
Blond hair
POSTED BY:
Giedre V.
August 27, 2022
I have a blond hair. I was worried how it will look. Now I have ginger roots. I understand its hard with blond hair, that's way i thought to try esalon, but it didn't work for me :( very annoying.
Hi Geidre! Thanks for stopping by. We are so sorry to hear that your hair color didn't turn out as expected. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Samantha K.
August 27, 2022
Great customer service just didn't like the color
POSTED BY:
Samantha K.
August 27, 2022
I was hoping for my color to be a popping vibrant red or even hot pinkish color. It turned out a mild reddish brown color. I sent a message to my stylist and she got back to me very quickly. She was happy to fix it for me. I just messaged her back with the changes I'd like. Waiting for a response, which I'm positive will be soon. I will write a follow up review as soon as I receive my new color.
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kathy G.
August 26, 2022
Didn't work
POSTED BY:
Kathy G.
August 26, 2022
I used the product for my hair and nothing happened. I used it exactly as instructed and when it was all said and done my hair did not change. Very disappointed.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Shelly E.
August 26, 2022
Color
POSTED BY:
Shelly E.
August 26, 2022
I am really disappointed I tried in the past and had problems with it. This made my again very dry. I can't send it back because I used it. Not a happ customer!
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy R.
August 26, 2022
Gorgeous colour. Doesn't last.
POSTED BY:
Amy R.
August 26, 2022
The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price.
Katherine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Clare C.
August 24, 2022
I did't sign up for recurring orders but they put me on a plan.
POSTED BY:
Clare C.
August 24, 2022
And the "contact us" link on the Support page doesn't work.
Be careful--I ordered one set of color to try it out, and to my surprise, a second set was delivered a few weeks later. When I logged on to my account, I saw that I was signed up for a plan to have color delivered every 3 weeks. I didn't sign up for a plan. I followed the links to cancel the plan--which was tricky because I had to click on "cancel my plan" several times, and each time it would have been easy to accidentally click on "keep my plan". Now I have to return the color, and hope that they refund the $26.00.
Clare - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for your feedback!
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Virginia C.
August 23, 2022
Not what I expected
POSTED BY:
Virginia C.
August 23, 2022
Mixing and using the squeez bottle makes a splashy mess and my color came out orange highlights which I definitely did not want
Virginia - We’re sorry to hear that you were unhappy with the results of your custom color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Kristin D.
August 22, 2022
False looking
POSTED BY:
Kristin D.
August 22, 2022
I expected a natural looking mahogany and ended up with a fake result that would suit a 15 year old girl. Not the rich autumn colour that this should have provided am very disappointed and embarrassed to go back to work. Happily I chose semi permanent
Hi Kristin! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Maria e G.
August 22, 2022
Did not cover my greys
POSTED BY:
Maria e G.
August 22, 2022
I would like to cancel my orders. The product did not work for me
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marlinda M.
August 21, 2022
Didn’t work
POSTED BY:
Marlinda M.
August 21, 2022
No grey coverage at root- I followed all specific Instructions.
Lots of my hair fell out.
Very harsh product.
I’m sorry but 0 stars. Pls cancel my entire account. Thank you
Hello Marlinda - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charr T.
August 21, 2022
Does not work
POSTED BY:
Charr T.
August 21, 2022
It didn't cover my grays and it made a bunch of my hair fall out
Hello Charr - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Joyce H.
August 21, 2022
Green tint to my hair
POSTED BY:
Joyce H.
August 21, 2022
I went swimming after coloring my hair and now have a green tint that I cannot get out even after using my No More Orange, purple shampoo or color tint on it. Must be a chemical reaction with the dye.
Hello Joyce - We're so sorry to hear about your hair turning green after swimming. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ròisín M.
August 20, 2022
Didn't cover all my greys
POSTED BY:
Ròisín M.
August 20, 2022
I feel I was a little harsh in my initial review, the colour was slightly darker than I had wanted and what I had in mind however maybe I didn’t express what I wanted clearly or was being unrealistic with what was possible, my one gripe is it didn’t cover all my greys I don’t have a lot but some at the roots and sideburn area although most covered there was a few that didn’t and I found the coverage didn’t last as long but I usually use 20vol developer in the salon and this set came with 10 vol with no option of changing them 20,30 or even an option to buy. Colour leaves hair really smooth and doesn’t leave a strong smell and everything you need is provided gloves, shampoo, conditioner, stain guard and stain remover.
I don't think you sent me the correct color. I went to dye my hair and the color in the bottle was black. I threw it away. I would like a refund. I tried calling but you were not available as it was on the weekend. Very disapointed!
Hello Jean - We’re so sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we'd like to work with you to resolve this matter. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen R.
August 18, 2022
Doesn’t last
POSTED BY:
Karen R.
August 18, 2022
Why, oh why E-Salon did you change your formula? I love my color but it starts to fade in less than 2 weeks. I use your shampoo and products and it still doesn’t last! Very disappointed in the last year. May have to look elsewhere for my hair coloring.
Karen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Amy L.
August 18, 2022
Not right colour
POSTED BY:
Amy L.
August 18, 2022
The first colour I had was great but this one was too dark and I’ve had to go back to the hairdresser to correct
Really unhappy and cancelling my plan
Amy - Thank you for sharing your experience! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Clare T.
August 18, 2022
It's fine
POSTED BY:
Clare T.
August 18, 2022
It dyes my gray hair. It doesn't really make my hair purple, it's much darker than I wanted, and it leaves colour on my towels.....but I'm not gray so hey
Hi Clare! Thanks for sharing your feedback with us. Your colorist will be in touch to help you achieve the color that is right for you. Please check your emails.
POSTED BY:
Mel L.
August 18, 2022
Not happy
POSTED BY:
Mel L.
August 18, 2022
Unfortunately this came out nothing like the colour it promised. It has left my hair so dry and frizzy. I was so excited to try out the colour and followed the instructions to the letter, my daughter put it in for me.I'm so disappointed. I'm now left with an ugly colour and hair in bad condition.
Mel – Thanks for sharing your experience, we are truly sorry to hear that it didn't match your expectations! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to reformulate your color! We have emailed you, so that our Licensed Colorists can work on a color closer to what you desired.
POSTED BY:
Jill M.
August 18, 2022
Still not great at covering the grey at the hair line!
POSTED BY:
Jill M.
August 18, 2022
With the two orders I have received neither the original or the reformulated color covers the grey at the hairline as good as the cheap color. I love the color, but I will give this one more order and if it is not better at coverage I will cancel my order. I really love the color, but not happy with the grey coverage.
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michele W.
August 18, 2022
Didn’t work
POSTED BY:
Michele W.
August 18, 2022
I totally followed the instructions but instead of getting the colour I asked for I now have jet black hair. Really disappointed
Hi Michelle! I'm sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Tamela M.
August 18, 2022
Messy
POSTED BY:
Tamela M.
August 18, 2022
I just got my first order of color today and when I opened the box, both of the color bottles had leaked. It doesn’t appear to be a lot but I ended up with color all over my hands and the instructions had color on them, making them hard to read. I wasn’t expecting such a mess. I am a little disappointed out of the gate. I hope the color works out better.
Tamela - We're so sorry to hear your first order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Shirley K.
August 17, 2022
Useless dont waste your money
POSTED BY:
Shirley K.
August 17, 2022
My colour washed out of the grey areas of my hair in 2 washes.
Hi Shirley! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Amy R.
August 17, 2022
Gray
POSTED BY:
Amy R.
August 17, 2022
I left the product on for an hour and still I saw my grays. But I decided 5 more mins. I decided to rinse and condition. After all that, my grays are still on my sides very bad. I am so disappointed. I will go back to box color. Sad it didn’t work.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dovile P.
August 17, 2022
Hair is no longer copper
POSTED BY:
Dovile P.
August 17, 2022
I am very very upset because my hair is no longer copper it’s just dark brown with some copper in it. I don’t know what I’ll have to do to get it back now, probably go to a salon and spend £100’s which is what i was trying to avoid doing in the first place by ordering this. The formula of the dye was the same as last time (on paper) and I followed instructions down to a T, and it turned out like two different colours. it’s also not my first time colouring my own hair. Very very upset.
Hi Dovile! Thanks for sharing your experience with us. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you.
POSTED BY:
Jennifer M.
August 17, 2022
Colour
POSTED BY:
Jennifer M.
August 17, 2022
I received my colour and applied. It is nice. It just is not as intense as I wanted. I like my hair to be extremely intense. Hopefully this can be sorted.
Hi Jennifer! We are sorry to hear that your color wasn't as expected, and we'd love to work with you to get it just right. Please check your email, we've just contacted you to help you further.
POSTED BY:
Sari S.
August 17, 2022
Still TOO DARK
POSTED BY:
Sari S.
August 17, 2022
This is my Third set from E Salon. I’ve sent photos of how I’d like my color. Your colorists say they are adjusting the color but it STILL is NOT what I want.
Sari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate your feedback and look forward to helping you reach your desired color!
Paula Ann - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Arlene J.
August 15, 2022
Did Not Cover Grey
POSTED BY:
Arlene J.
August 15, 2022
I love this color, but it doesn’t do a good job of covering my grey hair. I have used this color before and was told to leave it on longer. Waited an extra 15 minutes this time around and it still didn’t work. I may seek other products elsewhere.
Arlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marta C.
August 15, 2022
Totally wrong colour - I had to repair it within the day - it was that bad
POSTED BY:
Marta C.
August 15, 2022
Totally wrong colour - I had to repair it within the day - it was that bad
Hi Marta! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
Madalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gemma C.
August 15, 2022
Okay coverage nice colour
POSTED BY:
Gemma C.
August 15, 2022
It is good treatment but unfortunately it just isn’t covering all my greys only tried this three times the first box had two colours and so did the second but the last box only had one and I have a lot of hair and it is extremely thick but just didn’t cover all of it would have liked the colour to be brighter also.
Hi Gemma! We are sorry to hear that the grey coverage hasn't met your expectations, and we'd love to help you. Please check your emails, your colorist will be reviewing your formula and will get back to you asap.
POSTED BY:
Lyndsay L.
August 14, 2022
Mildly disappointed in the color
POSTED BY:
Lyndsay L.
August 14, 2022
The process was great, instructions perfect. But the root color was supposed to be black with a golden undertone, and my roots stand out as if they were a lighter brown while my ends are Black As I’d hoped. I’m thinking I’m going to have to go get my roots fixed. Unless I can somehow get a black color sent to me for just my roots that will actually make them black.
Lyndsay - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Heather - We're so sorry to hear your order hasn't arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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