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I've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using.
Claire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet F.
October 26, 2022
Faded with 1st wash
POSTED BY:
Janet F.
October 26, 2022
Color faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kayleigh B.
October 26, 2022
Not what i asked for at all.
POSTED BY:
Kayleigh B.
October 26, 2022
On going through the questions on what i wanted i selected auburns and coppers and gingers....
I got red. Pinky cheap looking red.
Very disappointed especially as id uploaded photo of my own hair... Plus a photo of my desired colour.
Now im left with hair colour i need to spend money on to fix!
Hi Kayleigh! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
janel M.
October 26, 2022
The color is too dark
POSTED BY:
janel M.
October 26, 2022
The color is too dark and does not seem to last long. Even though I use color safe shampoo
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
October 26, 2022
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!
POSTED BY:
.
October 26, 2022
I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that...
Hello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kris N
October 26, 2022
Faded Pink Mess
POSTED BY:
Kris N
October 26, 2022
My reference photo I sent to esalon’s email was of a beautiful ginger beer colour. The colour I received turned my natural level 8 blonde hair into a faded looking dark pink mess. Not even the slightest bit close to what I had asked for. Very unhappy.
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie J.
October 25, 2022
Wrong color
POSTED BY:
Debbie J.
October 25, 2022
Y'all since the wrong color not once but twice now my hair is totally messed up I want to cancel my subscription
Hi Debbie - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deepti L.
October 24, 2022
Didn't last very long
POSTED BY:
Deepti L.
October 24, 2022
The colour looked very nice for a couple of days, but then my grays started showing through, and my hairdresser noticed that the colour under the very top layer of hair was very light (something about the developer being too strong). And in the hairdresser's chair I could actually see where the root colour was applied and where it ended. Such a shame! I was really excited by the initial results.
Deepti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
LISA G.
October 24, 2022
Awful color not the same as old formulation
POSTED BY:
LISA G.
October 24, 2022
I asked for the same color and effect as the old eSalon formulation. They said it would look the same. It wasn't even close. Looks and feels like drugstore box color. So disappointed. Canceling account.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Melanie G.
October 24, 2022
Basically no change
POSTED BY:
Melanie G.
October 24, 2022
I followed your directions exactly and my hair looks almost exactly the same as it did before I colored it. Not happy at all.
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jody B.
October 24, 2022
Minimal gray coverage
POSTED BY:
Jody B.
October 24, 2022
I gave this product another chance and again the color was too light and did not cover the grey as well as other products. Highly disappointed. Will request money back
Jody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Caroline S.
October 24, 2022
Very brassy
POSTED BY:
Caroline S.
October 24, 2022
I was hoping for a more neutral color but the color was very brassy and not a good fit.
Caroline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Gina W.
October 24, 2022
Didn’t color my grey
POSTED BY:
Gina W.
October 24, 2022
While the product left my hair feeling much more healthy, I found that, at twice the price, it didn’t cover my color resistant greys as well as the Loreal Preference that I generally use. I plan to cancel my subscription.
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Veronica G.
October 23, 2022
Disappointing results
POSTED BY:
Veronica G.
October 23, 2022
I had high expectations for this product from all the reviews and ads but unfortunately, it was nothing like I expected. The major issues I wanted to fix were not fixed, like colour correcting and not damaging my hair further.
Hi Veronica! We are sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Michael C.
October 23, 2022
Not for me
POSTED BY:
Michael C.
October 23, 2022
I was curious about this product but was skeptical due to my stubborn greys. Unfortunately this did not take well on my greys. I only do 1 brand from the store since many others do not work on me. I dye my own hair for over 15 yrs so am familiar with how to properly do it at home. This was a sad outcome. Not interested to try again but canceling the membership is extremely challenging. I've even sent an email to cancel but no word for days. Hopefully I'll get a response this way.
Michael - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise G.
October 23, 2022
Gray
POSTED BY:
Denise G.
October 23, 2022
After one wash my grey in my temple area starting coming through
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cynthia L.
October 23, 2022
Worst hair color ever
POSTED BY:
Cynthia L.
October 23, 2022
I went through all the questions with my main concern being stubborn grays. I submitted 3 recent pics showing my hair color is a very very dark brown. I got the initial order and the color came out so much lighter than my hair color and greys started showing after 2 -3 washes. Due to my own negligence I didn’t realize I was on an auto fill plan and received a 2nd order. I immediately unenrolled and just kept the order thinking I’d give it another try since I had it. To my surprise I received an email telling me a 3rd order was shipped even after unenrolling. I had to contact customer service and the rep had a bad attitude as if she was being inconvenienced to unenroll me again and told me to mark the package return to sender and when they got it back they would refund my card but would proceed to charge my card in the meantime. No apology for sending it after I cancelled or anything. Long story short I tried the box I had kept and it took to my hair worse than the 1st time. It didn’t even look the light reddish brown like the 1st time; it was much lighter. Don’t waste your money on this product. I’m going to call them on their 100% satisfaction claim and see what happens. Dye from the Dollar store would have worked better.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tahnee Terai
October 22, 2022
Only colored some of my hair
POSTED BY:
Tahnee Terai
October 22, 2022
I'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used.
Tahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Alanna B.
October 22, 2022
Coloured my hair darker than described
POSTED BY:
Alanna B.
October 22, 2022
My hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour.
Hi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Joyce R.
October 21, 2022
Too pricey n not enough gray coverage
POSTED BY:
Joyce R.
October 21, 2022
This is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!!
Joyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Hi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further.
POSTED BY:
Eve P.
October 20, 2022
Fades too quickly
POSTED BY:
Eve P.
October 20, 2022
My color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here.
Hello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Merinell F.
October 20, 2022
Disappointed
POSTED BY:
Merinell F.
October 20, 2022
The hair color ended up not covering my grays. It turned them a brassy light red color.
Hello Merinell - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laci A.
October 20, 2022
Didn’t last
POSTED BY:
Laci A.
October 20, 2022
I’ve done this before and loved it however this time it’s not sticking to this gray hair 😭
Laci - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Belen T.
October 20, 2022
It does not cover my stubborn gray hair
POSTED BY:
Belen T.
October 20, 2022
Please cancel my order this dye does not agree with my hair.
Belen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Jaymi - Thank you for reaching out! Keep a look out for an email, so we may better assist you.
POSTED BY:
Dawn F.
October 18, 2022
Brassy orange greys still visible
POSTED BY:
Dawn F.
October 18, 2022
Colour turned out a brassy orangey colour. Greys not covered. Colour was altered to a darker ash blonde but still had brassy tones and greys visible. If wanting to home dye hair buy shop bought cheaper and better results. Results may be different if going dark, but if you want to go blonde ashy visit a salon or purchase a product with the correct content to achieve this.
Hi Dawn! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
shannon L.
October 18, 2022
No change
POSTED BY:
shannon L.
October 18, 2022
Easy to apply color was beautiful but my Grey's were not covered nor my highlights. No too satisfied.
Hello Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Jacqueline - We're very sorry to hear that you were disappointed by the gray coverage for your roots. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine O.
October 18, 2022
Every color seems to be wrong
POSTED BY:
Christine O.
October 18, 2022
I don't know what's going on but I have never had these many problems with my color in the past. Last color was practically black and this color, they sent a color for the roots which is perfect and another color for the ends which is terrible. I look like I have 2 very different colors and my root color looks like I should be playing a part on Hocus Pocus. Not happy!
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Arlene F.
October 18, 2022
Still working on getting the color right.
POSTED BY:
Arlene F.
October 18, 2022
Third try to get the red out of my dark blond hair.
Arlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kristin A.
October 17, 2022
Too dark
POSTED BY:
Kristin A.
October 17, 2022
I had about 3in. of naturally dark brown hair at my roots and the rest of my hair was bleached blonde. I bought the darkest brown (intense pearl) and it was supposed to be a level 3 with like a violet tone to it and my hair looks very very black now with the slightest hint of violet to it, but it mostly just looks very black. Looks like a level 1 almost like a blue black which is not what I was wanting. They had me do a tint rinse of mahogany brown before I colored it. Which didn't seem to have much effect on me for the end result. I would have been happy if it was just a couple shades lighter. It's just too dark. Does not look like a level 3. I know level three is very dark anyway, but this looks like the darkest you can possibly go. It does not look like darkest brown. It looks like blue black
Kristin - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thank you for reaching out!
POSTED BY:
Kelly N.
October 17, 2022
Made hair brassy/red didn't cover grays
POSTED BY:
Kelly N.
October 17, 2022
This was a disappointment. It made my hair a dark peach, definitely not the cool beige I was promised. On top of that, it didn't do anything for the grays.
Kelly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks for reaching out!
POSTED BY:
Cindy B.
October 17, 2022
To dark
POSTED BY:
Cindy B.
October 17, 2022
This color was nowhere near what I was wanting and it was ashy I don't like ash
Hello Cindy - We truly appreciate your feedback and we're sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elyse C.
October 16, 2022
Greys back within 3 weeks :(
POSTED BY:
Elyse C.
October 16, 2022
The colour was good. Originally I thought it was a bit dark for me but I've got used to it and I really like the shade! However, I've never used a colour that shows grey hair 3 weeks after application. Normally I get 5 weeks at least from a hair dye. Unfortunately this is quite a lot of grey too :(
Hi Elyse! We are sorry to hear that your color has faded after 3 weeks. Please check your emails, we have contacted you to help you further.
POSTED BY:
Rylee A.
October 16, 2022
Great quality, less than desired result
POSTED BY:
Rylee A.
October 16, 2022
The color seems to be really good quality and everything felt safe and healthy for my hair. The final result of the hair dye just didn’t end up like the picture even though I followed directions exactly. It just didn’t change my color enough. The result is a barely noticeable difference and I wanted more drastic, closer to the picture I chose as reference.
Rylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kristen N.
October 15, 2022
Nice but NO gray coverage.
POSTED BY:
Kristen N.
October 15, 2022
Packaged beautifully, very convenient and easy to apply. I am satisfied with the color itself but, it didn’t do the one thing that I needed and wanted it to do; cover my grays! Very disappointed, and probably won’t use again.
Kristen - We’re truly sorry that our color's gray coverage did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Francesca F.
October 14, 2022
doesnt cover gray
POSTED BY:
Francesca F.
October 14, 2022
the product doesnt cover the gray hairs and faded out after two washes.
Francesca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rose M.
October 13, 2022
Brown is way too dark for me
POSTED BY:
Rose M.
October 13, 2022
Brown is still too dark for me I would much rather have a little lighter towards the gold tones
Hello Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
billie T.
October 13, 2022
Canceling
POSTED BY:
billie T.
October 13, 2022
Don’t like the color. Didn’t color my grey and coverage was not good. Think I will have to get it professionally done next time. Also made my hair look frizzy.
Hello Billie - We are sorry to hear that you were disappointed by your gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sharon P.
October 13, 2022
chameleon
POSTED BY:
Sharon P.
October 13, 2022
Color seems dark when first done, lightens thru washings. . .appears as different colors based on lighting. Iced Latte was ad name. .loved it. I will continue to use.
Sharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jess Z.
October 13, 2022
Doesn’t cover grays at all
POSTED BY:
Jess Z.
October 13, 2022
This color didn’t cover my grays. I’m disappointed because I do like the color but my salon does a much better job.
Jess - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stephanie G.
October 12, 2022
Left my Hair Damaged and Did Not Have the Gray Coverage I Wanted
POSTED BY:
Stephanie G.
October 12, 2022
I've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter.
Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product.
Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted.
I'm sorry for the bad review, but this product left me disappointed.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cherry D.
October 12, 2022
I really wanted to love this
POSTED BY:
Cherry D.
October 12, 2022
I really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess.
Cherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara P.
October 12, 2022
Always a Problem
POSTED BY:
Barbara P.
October 12, 2022
There is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders.
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Galia D.
October 12, 2022
Color
POSTED BY:
Galia D.
October 12, 2022
the color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out
Galia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ciara D.
October 12, 2022
Where is my order
POSTED BY:
Ciara D.
October 12, 2022
Hello, my order 15201038 days it was shipped 30th Sept. I have still not received it. Please can u advise where it is? I really need the colour Thank u
Hi Ciara! We are sorry to hear that you are still waiting on your roder. Please check your emails, we have contacted you to help you further.
POSTED BY:
Jessica G.
October 11, 2022
Destroyed my hair
POSTED BY:
Jessica G.
October 11, 2022
I noticed my hair stopped Growing months ago, I am a content Creator so every day of my life is documented. I went back and found when my hair was at a healthy stage when I noticed it stopped Growing, from then until about a week ago you can see my hair continue to become more damaged, more dry and at the end absolutely DESTROYED. the color specialist should ask about the health of one hair every time they mix color. I am not a professional, All I can do is follow the directions. I am So disappointed.
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda R.
October 11, 2022
Did nothing
POSTED BY:
Linda R.
October 11, 2022
Literally looked the same as before I coloured it.
Hi Linda! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Audrey G.
October 10, 2022
NO!
POSTED BY:
Audrey G.
October 10, 2022
I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!?
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary Ann G.
October 10, 2022
did not like
POSTED BY:
Mary Ann G.
October 10, 2022
color was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew
thank you
Mary Ann Goebel
Hello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Fiona B.
October 9, 2022
Too dark
POSTED BY:
Fiona B.
October 9, 2022
I did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted..
Fiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ashley H.
October 9, 2022
Not at all the color I wanted
POSTED BY:
Ashley H.
October 9, 2022
This past set was not even close to the color I wanted. I had sent in a picture of a dark cherry color and a picture of my current color for the best chance to get the ideal formula. My hair is more bright orange red. It’s way too light and way wrong on the tone. I hate it.
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chimere M.
October 9, 2022
White Hair not colored
POSTED BY:
Chimere M.
October 9, 2022
I followed the instructions. I don't have much white hair but I still wanted to dye them however you can still see the strands of white hair. Kind of disappointed
Chimere - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly E.
October 8, 2022
Ruined my hair hasn’t covered any grey
POSTED BY:
Kelly E.
October 8, 2022
I am so disappointed with this hair colour ! I was expecting a copper colour and my hair looks a pinky dusty colour , it hasn’t covered any grey at all my roots are still white and my hair now feels like straw . I’m going to have to buy a box dye to colour over the top of this because I can’t go around with my hair looking like this I’m so upset !
I don’t know what to do !
Hi Kelly! We are so sorry to hear that your hair color hasn't met your expectations. Your personal colorist will carefully review your case to provide a solution. Please check your emails, we have contacted you to help you further.
POSTED BY:
Rosie C.
October 8, 2022
Product failed to cover grays
POSTED BY:
Rosie C.
October 8, 2022
The color kit made my hair feel soft, silky and thats it. When I looked closer my grays were not covered at all. What a waste of money.
Bottomline: Don’t expect gray coverage
Rosie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Yvonne W.
October 8, 2022
Apparently missed a very important step.
POSTED BY:
Yvonne W.
October 8, 2022
I skimmed the instructions but figured it was like all other colors. There was a part when rinsing that the ends color was to be applied back to hair after rinse that I didn’t realize and my color got all screwed up. Even before that my previous color did not get completely covered as well.
Yvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
JaNae C.
October 8, 2022
The Color Is NOT at all what I wanted!
POSTED BY:
JaNae C.
October 8, 2022
I am a freckle-faced 59-year old with a pixie cut and so couldn't figure out how to do a test strand that wouldn't somehow look weird. I should have just thrown everything in the garbage. I have a ginger's coloring and was hoping for something more naturally looking ginger copper not brown. I should have really been worried when I saw that mahogany was in the mix since now with my freckles I have a maroon based color that make me look like death warmed over. Well, at least Halloween is coming! Seems like a decent product, just wish the color had been what I wanted rather than what I got. I look awful in this color.
JaNae - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bonnie C.
October 7, 2022
Not what I asked for!
POSTED BY:
Bonnie C.
October 7, 2022
I requested a nice “ash” blonde colour since that is what my natural colour tends to lean toward. I excitedly followed the directions to the letter and ended up with the same reddish tint I can get from a cheap department store box colour. That was my whole purpose for purchasing your product to not end up with brassy clown hair! I am so disappointed and embarrassed to leave my house. I will never make this mistake again!!!
Bonnie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We appreciate you reaching out!
POSTED BY:
Jill F.
October 7, 2022
Some things Aren't for Everyone
POSTED BY:
Jill F.
October 7, 2022
I left it on my hair 20 mins longer than suggested....did not cover my grey's....Well??? at least I tried.
The packaging was EVERYTHING THOUGH!!
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel P.
October 7, 2022
Terrible color outcome!!
POSTED BY:
Rachel P.
October 7, 2022
The color did not cover my gray it did not turn out the color it was supposed to it's like this Auburn copper color I am not satisfied at all
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paige M.
October 7, 2022
Tried Twice
POSTED BY:
Paige M.
October 7, 2022
I recently purchased this kit. Followed the instructions and found that the color did not color my new growth. I reached out about my unsatisfactory results, sent descriptions and photos, they reformulated my color, I payed again (no free kit offered), tried again with a darker formula and leaving the color on for a longer time and still new growth has not been changed. All of this happening in less than a month. Very dissatisfied with this product. I won’t try it again. I had used it in the past with good results and have no idea what changed.
Paige - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn S.
October 6, 2022
More of a dark brown than black
POSTED BY:
Lynn S.
October 6, 2022
I can notice the color difference although I will say it is more of a dark brown than black.
Lynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Gloria G.
October 6, 2022
Hair came out
POSTED BY:
Gloria G.
October 6, 2022
I keep on telling all to cancelled all orders but all not hearing me cancellation asap
Gloria - We’re truly sorry to hear that you have had hair loss since using our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sherry T.
October 6, 2022
disappointment
POSTED BY:
Sherry T.
October 6, 2022
I was disappointed in the product. Also, I was not aware that I signed up to receive an automatic second order. When I got the email that my account had been charged and you were sending another order, I tried calling multiple times but the call always FAILED. I stopped my plan, but I do not want the current that is coming. How am I supposed to get hold of anyone?????
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lisa M.
October 6, 2022
Unsatisfied
POSTED BY:
Lisa M.
October 6, 2022
I still have grey and it seems no better than what I buy in the store.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn B.
October 5, 2022
Not good for grey coverage
POSTED BY:
Dawn B.
October 5, 2022
I tried to like this. The product seems high quality and is not too smelly. I love the color they formulated for me. But after multiple tweaks, it just doesn’t do the job of covering greys. I followed the instructions perfectly, and this last time I had grey roots after ONE shampoo. It’s expensive too.
So I’m done.
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer W.
October 5, 2022
Didn’t fully cover
POSTED BY:
Jennifer W.
October 5, 2022
I’m finding that the colour isn’t getting rid of all my greys?
Hi Jennifer! We are sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further.
POSTED BY:
noreen B.
October 5, 2022
Custom colour
POSTED BY:
noreen B.
October 5, 2022
I had v bad experience with my first order because the result was not that what i expext then u send a free color...but was same result ...sadly..i tried one more time and order custom the colors again i m again disappointed because after 3 to 4 washes grey hair r shown.. totally waste of money the other local brands r better..i have 1 unbox how can i return....
Hi Noreen! Thanks for contacting us. We are sorry to hear about your personal experience with our hair color. Please check your emails, we have contacted you to help you further.
POSTED BY:
Nicole S.
October 5, 2022
Way too dark
POSTED BY:
Nicole S.
October 5, 2022
Nothing like the color I chose. I'm sure it's a great product but I feel like the pictures shown aren't accurate. Lots of tears today.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela B.
October 5, 2022
Disappointed
POSTED BY:
Angela B.
October 5, 2022
I called and spoke with a colorist before I decided on a color. I told her what I was looking for, submitting pics of my current color, told her my grays were hard to color…noted this all on my online order. I was assured my hair would not be pink or purple…it was pink and purple! I looked like My Little Pony…4 days before vacation! So upset! As for the condition of my hair, the products were gentle, the color was hideous!
Angela - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jen S.
October 4, 2022
It was ok
POSTED BY:
Jen S.
October 4, 2022
I am not impressed that it didn’t cover my greys at all. The color is dull and not shiny. I had high hopes. I’m hoping we can correct this issue.
Jen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jacqueline C.
October 4, 2022
Did nothing for me
POSTED BY:
Jacqueline C.
October 4, 2022
I followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black.
Jacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Beverly C.
October 4, 2022
Not for grey hair
POSTED BY:
Beverly C.
October 4, 2022
Zero grey coverage. All it accomplished was to damage my hair
Beverly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kimberly A.
October 4, 2022
Drab color
POSTED BY:
Kimberly A.
October 4, 2022
I’ve done my hair myself for many years using box color and have had better results. The kit is easy, but the colors are very drab. I asked for a vibrant strawberry blonde but got a murky brown with a hint of very faint copper. This is after sending photos of my current color and following instructions perfectly. It covered evenly but the color is blah! Why so expensive if you can’t use quality pigment?
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate you reaching out!
POSTED BY:
Janet L.
October 3, 2022
Unsatisfactory Color
POSTED BY:
Janet L.
October 3, 2022
Color formula was changed by eSalon and result was totally different than I requested. Color was so poor that I had to go to an actual salon to get the correct color.
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia F.
October 3, 2022
Hot roots, dull color
POSTED BY:
Cynthia F.
October 3, 2022
This color wasn’t copper enough. I want a copper red.
I ended up with hot roots and the color looked dull on me.
I cannot afford to buy your color and then go to a salon, which I have done twice since beginning e salon. I have been coloring my hair successfully for over 20 years, so it is not for lack of experience. Also, the Camo Mist doesn’t work for me at all.
I hope this next batch of color is beautiful. I do love the way my hair feels using your products.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth S.
October 3, 2022
My Hair is Brown Instead of Red
POSTED BY:
Elizabeth S.
October 3, 2022
I just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alice H.
October 2, 2022
Cancel order
POSTED BY:
Alice H.
October 2, 2022
I want to cancel all shipments. I thought I could do my own hair color. But I can't. I'm too old now. This color wasn't any different than my old one. Please cancel my orders.
Alice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katresa R.
October 2, 2022
Kit very convenient but color was a miss
POSTED BY:
Katresa R.
October 2, 2022
Loved the kit which included everything needed for the coloring process but my “dark brown” was actually more like black.
Katresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Heather R.
October 2, 2022
Probably the worst my hair has ever looked
POSTED BY:
Heather R.
October 2, 2022
I did try to cancel after the first time I was supposed to get blonde and the already nice blonde I had was covered with a murky brown. I was told my colour would be adjusted to blonde for next time so I gave it another shot. After paying to fix the awful colour the first time I was short on time to go and get it done again so I risked it with my ‘revised blonde’ only to again have my nice blonde covered with an awful murky browny grey. Will need to pay to get this fixed again. Absolutely wouldn’t recommend, waste of time and money. Plus they keep sending me boxes and charging me even though I keep trying to cancel. Hopefully I’ll not receive another.
Hi Heather! We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Stephanie C.
October 2, 2022
Too Strong for hair
POSTED BY:
Stephanie C.
October 2, 2022
I used this product for the first time today 10/2/2022 since I purchased in September, upon mixing developer and color I found the smell was a bit strong smelled of amonia when I put in my hair and followed processing times after shampooing and conditioning I noticed clumps of hair falling out of which I provided a picture. I cannot continue using this product. Samantha thank you for the color for me but it’s just too strong and I cannot continue using it moving forward.
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill B.
October 1, 2022
Color had leaked during shipping. I am unable to color my hair.
POSTED BY:
Jill B.
October 1, 2022
I have never had this problem before when I have received orders from you. My September order had leaked the color in the box and I am unable to color my hair.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vera G.
October 1, 2022
why is it so different from the last 2 times????
POSTED BY:
Vera G.
October 1, 2022
this recent hair color is NOT the same as the last 2. I did not ask for adjustments, so why is it so light? It did not cover any grays, and it was not as dark as it usually is! Why does this keep happening? I do not believe you guys stick to the same formula...My hair DOES NOT look like it was even touched up or colored this time. I feel like I am paying 40$ for absolutely nothing! Either you guys are running some kind of scam, b/c I do not understand why, once I like the color and want it to stay the same, it suddenly gets screwed up??!! This is happening too often, very unhappy about the color and the wasted $$$$$
Vera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Debbie B.
October 1, 2022
Dark Blonde
POSTED BY:
Debbie B.
October 1, 2022
I have always been a dark blood I just have some gray, this color made my hair look dull.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
N.Y.
September 30, 2022
Misleading advertising
POSTED BY:
N.Y.
September 30, 2022
I wanted to try this service thinking any color could be custom made. I was indecisive and had to talk two different colorists and I was told if there is bleach or toning involved I still have to go to a salon. I didn’t even open the package I received and very disappointed. Canceling my account. It could be more transparent.
N.Y. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Rana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Abi B.
September 29, 2022
Really wanted to love it
POSTED BY:
Abi B.
September 29, 2022
I have been dying my hair at home for 15 years so I know what I’m doing, my hair is also very short so it’s not hard to ensure complete coverage and VERY hard to miss spots. Yet somehow I have patches of missed color. It’s very confusing and disappointing as I was really hoping to love this.
Hello Abi - We never like to hear that our customers are unhappy with their results which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jacqueline C.
September 29, 2022
Love the gray coverage
POSTED BY:
Jacqueline C.
September 29, 2022
I loved the gray coverage However my hair is not blue black n infact u can’t even tell I col callo it. So diss appointed w the color! But everything else was perfection
Hello Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Caroline D.
September 29, 2022
Your own luck
POSTED BY:
Caroline D.
September 29, 2022
I get the whole idea is to make a “personalized” color, but I find very frustrating to not have any idea of what I’m going to get. When I got in contact, they’re helpless, told me to try it on. Not for me
Hello Caroline - We take our clients' feedback to heart and we're so sorry to hear about your experience. Unfortunately, with over 160,000 custom color options, we’re unable to show you exactly what your eSalon hair color will look like. However, our colorists are more than happy to discuss your color with you, walk you through the process, and go over any questions or concerns you may have in detail. Feel free to reach out at your earliest convenience and our colorist will be happy to further assist you.
POSTED BY:
EUNKYOUNG /Sylvia P.
September 28, 2022
Not good enough grey coverage
POSTED BY:
EUNKYOUNG /Sylvia P.
September 28, 2022
I have dark brown black natural colour. I chose Ash - it did not fully cover my grey hair as I attached photo just after dyed.
Eunkyoung - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we would love to send you a reformulated color designed to better suit your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Patrice M.
September 28, 2022
Still Natural Looking
POSTED BY:
Patrice M.
September 28, 2022
Perhaps my hair is just too resistant to hold onto the blonde pigment but I still get compliments on the color.
Patrice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tina B.
September 27, 2022
Horrible packaging
POSTED BY:
Tina B.
September 27, 2022
Everything was spilled in the box so I didn’t get to use the color
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karra E.
September 27, 2022
Not the desires color
POSTED BY:
Karra E.
September 27, 2022
I had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color
Karra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda M.
September 27, 2022
Did not cover my gray roots
POSTED BY:
Amanda M.
September 27, 2022
The color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vikki A.
September 26, 2022
Not good for me
POSTED BY:
Vikki A.
September 26, 2022
I do not like this hair company I’m trying to cancel my orders I do not want any new colors from here
Vikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Malia T.
September 26, 2022
Didn’t work for my hair
POSTED BY:
Malia T.
September 26, 2022
You sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from
My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website.
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ami S.
September 26, 2022
Didn’t last past one wash
POSTED BY:
Ami S.
September 26, 2022
I died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange
Ami - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
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