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Georgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
MABETH
December 6, 2022
I was not ready to get another order
POSTED BY:
MABETH
December 6, 2022
I did not like the color and the 2nd order was placed without consulting.
Mabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rachel M.
December 5, 2022
Poor support
POSTED BY:
Rachel M.
December 5, 2022
Dur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no.
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Selena R.
December 5, 2022
Don’t buy
POSTED BY:
Selena R.
December 5, 2022
The colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper.
Selena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen N.
December 5, 2022
Didn't cover gray
POSTED BY:
Karen N.
December 5, 2022
I was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all!
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra W.
December 4, 2022
Did not work
POSTED BY:
Debra W.
December 4, 2022
It did nothing to color my Grey's. I've gotten better results with Loreal products. I do not want any more products from you
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynn M.
December 3, 2022
Not enough gray coverage
POSTED BY:
Lynn M.
December 3, 2022
There was not enough gray coverage. Hard to use - Messy. Thinner than other hair coloring and bled at the edges onto my face. Very costly. I can Color my hair for under $10 an application. I wanted to try it but my biggest complaint it did not cover my gray at the edges and roots. Even combed it through.
Lynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Robin B.
December 3, 2022
Not enough product- weird formula
POSTED BY:
Robin B.
December 3, 2022
I always get 2 bottles in my order - one for roots and one for ends. I have long hair and received one bottle for roots and ends and all same color that never had before.
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole L.
December 3, 2022
orange instead of dark blonde
POSTED BY:
Nicole L.
December 3, 2022
I was hoping for more of a dark blonde color but my roots look totally bright orange and I’m not liking it one bit.
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie G.
December 1, 2022
Root color didn't blend with ends
POSTED BY:
Debbie G.
December 1, 2022
In June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June.
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren S.
December 1, 2022
Sent a color I didn’t ask for
POSTED BY:
Lauren S.
December 1, 2022
They told me they thought I would look better in a different color and sent that color instead of the one I asked for and didn’t even ask for my opinion. And it didn’t look anything like what I asked for.
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica F.
December 1, 2022
I wanted golden brown
POSTED BY:
Jessica F.
December 1, 2022
But it turned my hair a redish brown. I would rather have it professionally done so I know the color i want I will get.
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rian W.
November 30, 2022
This color fades at the roots after one week.
POSTED BY:
Rian W.
November 30, 2022
The results barely last 1-2 weeks. I have to use the roots touch up almost immediately.
Rian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley D.
November 30, 2022
Wrong color
POSTED BY:
Ashley D.
November 30, 2022
Not very close to the color I requested. Hopefully next shipment will fix my color.
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nadine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon H.
November 28, 2022
Didn't cover grey
POSTED BY:
Sharon H.
November 28, 2022
Did not touch all grey and the grey that it did was very pink. Although hair felt lovely. Did not achieve what it was brought for. With it being very expensive won't be buying again. Have also emailed for help and suggestions for no response.
Hi Sharon! We are truly sorry to hear that your color wasn't as expected. We have gone through your comments, and we just got back to you to help you further. Please check your emails.
POSTED BY:
Gloria S.
November 28, 2022
Wrong color sent!
POSTED BY:
Gloria S.
November 28, 2022
I'm not sure what happened because the previous order's "darkest brown" with no copper/red was PERFECT for my roots. However, after I used the latest set, my roots ended up looking reddish like my previous color/highlights, despite my instructions saying my color is again the "darkest brown". I have used this company and product since 2020 so I'm really disappointed. Can you send me a replacement kit so I can re-do my roots -- this lighter formulation did not cover my white hair at all!
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura H.
November 28, 2022
Light golden brown was brassy and orange and didn’t cover my gray
POSTED BY:
Laura H.
November 28, 2022
Light golden brown was brassy and orange and didn’t cover my graySo please do not send out my order on November 30 and please cancel it because I haven’t gotten the results that I wanted in fact it’s very similar to what I had before which is what I didn’t want.
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maddie M.
November 28, 2022
TURNED MY HAIR ORANGE DONT BUY
POSTED BY:
Maddie M.
November 28, 2022
DO NOT BUY THIS TURNED MY HAIR ORANGE AND THEY WON’T FIX IT!!! I did the kit exactly as advised and my roots are an orange copper color. I called Saturday and the representative said the stylists aren’t available on Saturdays (then why have a representative available?). She said someone would call first thing Monday and no one did shocker.
Maddie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
faith R.
November 27, 2022
Hair color
POSTED BY:
faith R.
November 27, 2022
The color did not last as long this time. Did you change the formula it smells alot stronger.
Faith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rhonda S.
November 27, 2022
Not happy
POSTED BY:
Rhonda S.
November 27, 2022
The color did not touch my gray hair on the roots at all and i started there
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shalas B.
November 27, 2022
HORRIBLE RESULTS! Fire engine red hair when golden blonde was requested! OMG!
POSTED BY:
Shalas B.
November 27, 2022
Terrible result! Now I have to pay for professional color correction. Didn't cover my grey either!
Shalas - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura
November 26, 2022
Didn't work out
POSTED BY:
Laura
November 26, 2022
I really wanted to like this since it is cheaper than Madison Reed.
My color was supposed to be darkest ash brown ,it came out golden brown, no ash! I only have like 5 gray hairs around my face area and it did not cover them in the least bit. Very disappointed 😞
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Luanna G.
November 26, 2022
Disappointed!!
POSTED BY:
Luanna G.
November 26, 2022
I started out with grow out from a high light, I asked for a dark blonde or light ash brown.. ended up with a head ful of copper !! They sent me another color again I expected a light ash brown? I got a dark chocolate brown!!I I was really upset and frustrated! So I explained again that this it WAY TO DARK !! So again I said I wanted a light ash brown !! They then told me that I couldn't go light on top of th DARK THAT THEY TURNED IT !! There solution was GO TO A SHOP and have it professionally done! So I suggest you BE VERY CAREFUL! They don't CARE about your HAIR !!
Luanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
anne Y.
November 25, 2022
Still too dark
POSTED BY:
anne Y.
November 25, 2022
I love using the e salon color kit but am looking for an overall lighter color. My color is still a light brown and I'm looking for a dark blond.
Anne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marandi L.
November 25, 2022
Color did not turn out
POSTED BY:
Marandi L.
November 25, 2022
The hair color I choose was a dark dark brown with a purple sheen to it. My hair turned out a weird lighter red brown on the top and dark brown on the bottom. It was nothing at all like I expected. I will be canceling my subscription.
Marandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bernaleen T.
November 25, 2022
NOT WHAT I EXPECTED
POSTED BY:
Bernaleen T.
November 25, 2022
I was so looking forward to using this product but I was so disappointed. I really hate to give this bad review but I followed the directions and I did have gray roots which they did not cover all the way. Actually it looks like I did not color my hair my daughter said. I'm sorry😞
Bernaleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shadda C.
November 24, 2022
Opposite of what I wanted
POSTED BY:
Shadda C.
November 24, 2022
I wanted to get rid of my red, not make it more noticeable.
Shadda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Moji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further!
POSTED BY:
Jorine J.
November 23, 2022
I was SOOOO disappointed
POSTED BY:
Jorine J.
November 23, 2022
This sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry.
Jorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica S.
November 22, 2022
Did not cover grey
POSTED BY:
Jessica S.
November 22, 2022
Not worth it. Now I have to go to the salon and spend more money.
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Lynn W.
November 22, 2022
Too Expensive
POSTED BY:
Lynn W.
November 22, 2022
Too expensive compared to other products on the market
Lynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sally G.
November 22, 2022
Toner set completely turned my hair grey green - covered all my highlights!
POSTED BY:
Sally G.
November 22, 2022
Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color.
Sally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details.
POSTED BY:
Heather A.
November 21, 2022
Very unreliable
POSTED BY:
Heather A.
November 21, 2022
3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring.
Before that this had been a great service, but I’m going to have to cancel it.
Hello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie R.
November 21, 2022
Not Great for Grays
POSTED BY:
Jamie R.
November 21, 2022
This coloring was a great color blend but did not touch my grays.
Hello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Martha H.
November 21, 2022
Burned my hair more than other brands
POSTED BY:
Martha H.
November 21, 2022
Color was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps.
Martha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Hi Victoria! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Natalie M.
November 19, 2022
Didn't wow me
POSTED BY:
Natalie M.
November 19, 2022
I followed the instructions but the colour didn't come out as dark as expected, looks more like I've toned my hair rather than colouring it to a completely new shade. But overall, it's okay.
Hi Natalie! We are sorry to hear that your hair color didn't come out as expected, please check your emails, we have contacted you to help you further.
POSTED BY:
Marcia S.
November 19, 2022
Does not cover greys around temple
POSTED BY:
Marcia S.
November 19, 2022
Does not cover Greta around temple and seems to dry out my hair. Also canceling is difficult and can’t get your credit card/pp out of system
Hello Marcia - We appreciate your review and are sorry to hear about the trouble you had navigating our website. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dorothy H.
November 19, 2022
Extremely Not Satisfied!
POSTED BY:
Dorothy H.
November 19, 2022
Used the product and it DID NOT TAKE! I still have my grays and it actually seems like front of my crown turned slightly pink along the base of my hairline...extremely cheap product so I guess my bad - got what I paid for.
Packaging of everything was set up nicely but obviously that is not what we pay for. The advertising of this product is hyped up. WONT BUY AGAIN and I hope they are true to their advertising of 100% money back guarantee if your not satisfied with the product.
Hello Dorothy - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nana K.
November 18, 2022
Not working anymore
POSTED BY:
Nana K.
November 18, 2022
I've been using E Salon for years now, I really loved touching up my roots at home with it. I loved that E Salon does not damage your hair, and you can customize your own color.
My problem is that the last few times, it did NOT cover all my grays, or color came out after few washes. This most recent time was bad. Halfway into the process, the dye turned warm and fizzy. It did NOT cover all my grays and I am disappointed. Discontinued my subscription and feel not only like I wasted my money, but also my hair because now I have to re dye it. Hope this issue gets fixed.
Nana - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Caroline G.
November 18, 2022
Not the best!
POSTED BY:
Caroline G.
November 18, 2022
Coverage on the majority of my hair is good but I can still see the grey showing through straight after colouring! The grey coverage was the reason I purchased but I'm not impressed with the results.
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley H.
November 18, 2022
Pretty bad
POSTED BY:
Ashley H.
November 18, 2022
Overall I found the color a bit hard to apply evenly, but that may have been my eye sight. It came out okay initially, but is fading really quickly. Then tonight, 3 weeks after coloring, there are streaks of hair color all over my pillow. Wtf? I do not use hair product or heat style, just shampoo and condition with the same stuff I've used for months so I can't explain why the color is bleeding everywhere now. Overall, I don't think I'd recommend this product and won't be reordering it.
Ashley - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Hello Kortnee - We’re truly sorry that your order hasn't arrived. We're happy to send out another Color Kit. We've sent you an email so please be sure to respond back to us so we can get your order out ASAP! Thanks for choosing eSalon.
POSTED BY:
Brittani W.
November 17, 2022
Didn't dye my hair at all
POSTED BY:
Brittani W.
November 17, 2022
I was so super excited to receive and use this Color Set and I have to say I am sorely disappointed. I have been almost fully gray since I was 17 (currently 36) and I've been dying my roots for 20 years. I followed these instructions step-by-step and after an hour of application and setting my timers, etc. I rinsed my hair out and it didn't color a single hair on my entire head. My roots are STILL completely gray, it's as if I didn't even apply any color at all. I actually want a refund.
Hello Brittani - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hope D.
November 17, 2022
My hair didn't like it!
POSTED BY:
Hope D.
November 17, 2022
I used the product exactly as instructed and my hair didn't take the color it turned almost a pink instead of the burgundy I was expecting and started falling out in clumps immediately. To be fair I never use any products in my hair so I didn't really know what to expect. I have friends who have used this company and love it so it might just be my hair in particular.
Hello Hope - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Irina Y.
November 15, 2022
Doesn't work for my natural hair
POSTED BY:
Irina Y.
November 15, 2022
I ordered a product with shampoo at a discount. None of this stuff works for my type of hair. I wrote to customer service, but still, nobody replied. It's strange if you guarantee something, but it would be nice to get a reply.
Hi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie C.
November 15, 2022
Too dark
POSTED BY:
Stephanie C.
November 15, 2022
Well everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want....
Hello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
MEHDI Y.
November 15, 2022
The color does not cover grey hairs
POSTED BY:
MEHDI Y.
November 15, 2022
The color do not cover the grey area and if it does it will be red. Please stop sending the color to me
Hello Mehdi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sasha
November 14, 2022
Color options not for Red Heads
POSTED BY:
Sasha
November 14, 2022
Had gone over with the colorist helper what color I desired and sent in a picture, but the color I received was too light so they recommended a different type of red and sent for the second time but it was way off. FYI, seems like Madison Reed has better color options for red heads. This company could not offer me what I was looking for.
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Crystal S.
November 14, 2022
New color
POSTED BY:
Crystal S.
November 14, 2022
Ordered new color, unhappy with results. My hair color has too much red, more red than brown. How can this red be eliminated?
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn N.
November 14, 2022
I wanted medium blind I got strawberry blonde with grey,green streaks.
POSTED BY:
Carolyn N.
November 14, 2022
My hair is now 3 colors, Grey turned blonde, dark roots are strawberry blonde and the middle lengths are grayish green.
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nancy E.
November 14, 2022
Slow delivery
POSTED BY:
Nancy E.
November 14, 2022
I have not used this new set since it took almost 2 weeks to arrive. The last application did not cover well and was unbearable after 2 weeks. I had to purchase another product. Will try this next time.
Nancy - We’re sorry that you were unhappy with the results of your precious order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tawana W.
November 14, 2022
Gray back
POSTED BY:
Tawana W.
November 14, 2022
My gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔
Tawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Theresa T.
November 13, 2022
Darker than expected
POSTED BY:
Theresa T.
November 13, 2022
I only left this on for 10 minutes and my hair is not dark blond, it’s dark brown.
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Claudia B.
November 11, 2022
Wrong color, too dark
POSTED BY:
Claudia B.
November 11, 2022
This was way too dark and i don't see any red.
Maybe too much ash as well?
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to making this right!
POSTED BY:
Jeanne L.
November 11, 2022
Two completely different colors
POSTED BY:
Jeanne L.
November 11, 2022
I asked that my color be lightened JUST A LITTLE from last month since it was too auburn and I want more of a strawberry blonde. I got two colors (which is nice) to do roots, then middles and ends, but the middle and ends color ended up being like a Ronald McDonald red/orange and completely different from the roots and rest of my hair. Also, the roots barely took and that doesn't usually happen.
Hello Jeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise R.
November 10, 2022
1st Time Color Hair
POSTED BY:
Denise R.
November 10, 2022
The color did cover gray, but gave my hair a red color.
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Benley F.
November 10, 2022
Disappointed
POSTED BY:
Benley F.
November 10, 2022
I normally love eSalon ,but my most recent colors have been off ! One turned my hair a brassy brown color ! So they changed my formula.. and this one turned my hair a dark brown and still has a bit of a red brassy tone .. The reason I'm soooo DISAPPOINTED is that my goal was a LIGHT ASH BROWN or DARK BLONDE!! I'm will to give it another try , but I will pay really good attention to what color they try to give me this time ?? I hope you have better luck then me !
Benley - We are so sorry to hear you've been disappointed with your recent color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
TILENA W.
November 9, 2022
Sucks
POSTED BY:
TILENA W.
November 9, 2022
I've done my hair twice the first time was better than the second time but it wasn't the right color the second time is awful I'm embarrassed to leave my house and can't even get anyone to f****** respond
Tilena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharie H.
November 9, 2022
I see no difference in hair color
POSTED BY:
Sharie H.
November 9, 2022
I was so excited for this. And followed instructions exactly, but the color does not show it looks like ai did nothing to my hair my roots are still lighter than the rest and my hair is still brown with red. I ordered a medium black golden. I won’t be continuing with the company
Sharie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie P.
November 9, 2022
Didn't cover my gray roots
POSTED BY:
Julie P.
November 9, 2022
I applied the product as directed and waited 20-25 minutes for processing, but still have grayish roots. Maybe mine are just stubborn grays.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie S.
November 9, 2022
No gray coverage
POSTED BY:
Katie S.
November 9, 2022
What little gray hair it did cover, it washed out after a couple washes. When they resent a 2nd formula to try, my roots have come out very reddish with very little gray coverage
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Penni L.
November 8, 2022
Staying power
POSTED BY:
Penni L.
November 8, 2022
The color is fine. I like all the extras, stain remover etc. however, when I get my hair colored at the salon, the color is good for at least 2 weeks. With e-salon after one wash I can see grey coming through. Pretty disappointed.
Penni - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Becky T.
November 8, 2022
Not great
POSTED BY:
Becky T.
November 8, 2022
Did not cover my gray that well. Still see the gray on the sides. I let the solution sit and followed the instructions just as it says but the results are not the best
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer B.
November 8, 2022
Too dark and red
POSTED BY:
Jennifer B.
November 8, 2022
I hate the color. It's way to dark and red. Not medium blonde at all. 😭😭😭
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Dena A.
November 8, 2022
No grey coverage :(
POSTED BY:
Dena A.
November 8, 2022
This hair dye did not cover my grays. It smelled good and the package was pretty
Dena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep a look out for an email with your next steps!
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leila H.
November 7, 2022
Color still not right
POSTED BY:
Leila H.
November 7, 2022
Can we make it a little darker? It’s still too light and orangy.
Leila - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Alice N.
November 7, 2022
Coverage
POSTED BY:
Alice N.
November 7, 2022
This last color didn't cover the short hair at the nape of my neck...looks horrible!!!
Alice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Aimee A.
November 7, 2022
Not the right color
POSTED BY:
Aimee A.
November 7, 2022
I asked to go darker, and I got the same or lighter.
Aimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Monica R.
November 7, 2022
I had no gray hair, My hair was natural dark blonde, color kit turned it orange
POSTED BY:
Monica R.
November 7, 2022
I spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange.
Monica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sharon W.
November 6, 2022
My review
POSTED BY:
Sharon W.
November 6, 2022
I really wasn't satisfied with the color last time, and it didn't adhere, if that's the correct word, to my grays, but I'm going to give it another try.
Hello Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellen S.
November 6, 2022
not impressed
POSTED BY:
Ellen S.
November 6, 2022
For the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best
Ellen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jade N.
November 5, 2022
Hair Color
POSTED BY:
Jade N.
November 5, 2022
The color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it.
Jade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret F.
November 5, 2022
Awful
POSTED BY:
Margaret F.
November 5, 2022
Awful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again
Hello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Barbara H.
November 4, 2022
What happened?
POSTED BY:
Barbara H.
November 4, 2022
I had asked for a color lighter than the last shade I had ordered and it turned out, it was MUCH darker than my last shade. I am so disappointed.
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rita K.
November 3, 2022
Order sent to wrong address................
POSTED BY:
Rita K.
November 3, 2022
I looked for a contact and didn't see one. I am furious. I changed my shipping address, and it is still being shipped to the wrong place. We travel a lot and this is not the first time this has happened. Looks like I am going to have to cancel my account if this company is not willing to work with me, plus my product will be later getting here. And I am having to bother someone to have it forwarded on to me. I know for certain I changed the address but it is still going to Indiana instead of Georgia...............I'm venting here as I could not find a private contact place.
Rita - We are truly sorry to hear about your experience. We take our clients' feedback to heart and continue to improve our client's experience each and every day. We have reached out via email to get you assisted.
POSTED BY:
Danielle W.
November 3, 2022
Didn't come out the colour I wanted
POSTED BY:
Danielle W.
November 3, 2022
I mixed the colour and at first, it looked an okay colour but quickly darkened to a dark purple. I was originally wanting orange hair and it came out dark red!
Luckily I actually do quite like the dark red, but it's not the colour i asked for.
Hi Danielle! We are sorry to hear that your hair color didn't come out as expected. Please check your emails, we have contacted you to help you further.
POSTED BY:
Karen W.
November 3, 2022
Processing Time Seems Short
POSTED BY:
Karen W.
November 3, 2022
The total processing time is only 15 minutes which seems awfully short. Any other color I’ve done has been at least 30 minutes. My color came out very uneven.
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lillie R.
November 2, 2022
Chemicals to strong
POSTED BY:
Lillie R.
November 2, 2022
honestly in the course of mixing the products they were super strong I had to wear a mask and I couldn't place the mixer on my hair concerned how strong the chemical were smelling.
Lillie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Rehan A.
November 1, 2022
Did not work
POSTED BY:
Rehan A.
November 1, 2022
The hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product.
Rehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
DONNA M.
November 1, 2022
It hasn’t been 2 weeks since I colored
POSTED BY:
DONNA M.
November 1, 2022
and as recommended I haven’t washed my hair hoping the color would last. I did like the color but like the other store bought products it didn’t last. I was so hopeful unfortunately my roots are already showing the gray.
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kim O.
November 1, 2022
Didn’t do my color
POSTED BY:
Kim O.
November 1, 2022
Didn’t do my color it’s way light almost no change to roots Very disappointed ☹️
Kim - We’re sorry to hear that your color came out lighter than you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rosalyn Brown C.
October 31, 2022
3 weeks after colouring my hair has turned brassy red. What I wanted to avoid!
POSTED BY:
Rosalyn Brown C.
October 31, 2022
3 weeks after colouring my hair has turned brassy red. This is what I specifically wanted to avoid and asked that I get a brown colour that remains true and does not turn red after exposure to the sun etc.
And I do not want a darker or black colour - I want chestnut brown.
Rosalyn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
rebecca S.
October 30, 2022
Did anyone even read the notes?
POSTED BY:
rebecca S.
October 30, 2022
Root colour was ok, but the length colour was vastly different, didn't match the top and turned me from blonde to fully copper. Was awful. Really angry that I had to go buy a bleaching kit to get back to blonde!
Robyn - We are sorry to hear that you were disappointed by the gray coverage and tone of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lyndsey B.
October 29, 2022
Love the colour, but....
POSTED BY:
Lyndsey B.
October 29, 2022
I absolutely loved the colour and the set looked so professional in its packaging etc but the chemicals in the colour made me feel very sick and a bit dizzy. I will order again in the future as the colour looked great and the price was great even though it made me feel ill in the short term. I'm willing to go through that feeling again for hair perfection.
I have medium brown hair with blonde highlights and I got dark brown mohaugany red die, I followed the instructions and left it in for 35 minutes. Sadly it didn't take, the blonde highlights from the salon this summer still look blonde even :/ not impressed with the product.
Joleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie T.
October 28, 2022
Did not receive hair color
POSTED BY:
Stephanie T.
October 28, 2022
I did not receive my hair color package for July, August and September of 2022. Can you please explain why?
Hello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen J.
October 28, 2022
The color is off
POSTED BY:
Kathleen J.
October 28, 2022
The color should be dark blond but it is more brown and still has red undertones
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Cathy J.
October 28, 2022
No good
POSTED BY:
Cathy J.
October 28, 2022
I informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside
Cathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tara G.
October 27, 2022
Ok but not amazing
POSTED BY:
Tara G.
October 27, 2022
First of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it.
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy S.
October 27, 2022
Too dark
POSTED BY:
Tammy S.
October 27, 2022
This color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon G.
October 27, 2022
Didn’t change color much!
POSTED BY:
Sharon G.
October 27, 2022
Roots looks red, and no signs of violet on ends at all.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
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