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Even though the colour is quite dark when it’s developing,, the end result is very light and reddish. Not at all like the colour in the past I used to get from esalon
I added some photos on my profile
Carola - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mariena M.
January 13, 2023
My hair is black.
POSTED BY:
Mariena M.
January 13, 2023
I ordered brown. The picture showed my hair would be brown. My hair is black! I am not happy at all.
Mariena M. - Thank you for your feedback. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Caroline D.
January 13, 2023
Waste of time
POSTED BY:
Caroline D.
January 13, 2023
I now have ginger roots, the colour should be light brown.
Hi Caroline! We are sorry to hear that your custom bled didn't meet your expectations. Please check your emails, we have contacted you to help you further.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Suzanne K.
January 13, 2023
Good product
POSTED BY:
Suzanne K.
January 13, 2023
The colour result was too dark for me.
The product, however, is very good… lots of shine & good condition & straight forward to follow instructions.
Hi Shermin! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
jeanne louise C.
January 12, 2023
no grey covered
POSTED BY:
jeanne louise C.
January 12, 2023
directions were clear and i accurately followed them - except that i did run fingers through hair right before washing . my greys at roots and temples were like i did nothing to them .
i did appreciate the no ammonia dye - just didn’t work for me
Jeanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharon S.
January 11, 2023
No gray coverage
POSTED BY:
Sharon S.
January 11, 2023
I requested gray coverage when I order, but this doesn’t even come close to covering my gray!
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle L.
January 11, 2023
Wasn’t pleased
POSTED BY:
Danielle L.
January 11, 2023
This color they adjusted was more brown then red.
The front where my grays are didn’t take well and the color seems to fade especially where I have gray in about a week.
The only problem I have is the gray hair coverage and the time the color fades is quicker then other box color.
Otherwise I would use this regularly.
Danielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori A.
January 10, 2023
Great lasting extreme damage
POSTED BY:
Lori A.
January 10, 2023
Love the color and its lasted a longer time than any I've ever used. The problem- it dried my hair so badly it is breaking and splitting terrible and frizzy. I may have to cut my long hair off! I'm 65 yrs old, this is awful!
Lori - We truly appreciate your feedback and we're so sorry to hear about your experience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
April D.
January 10, 2023
It did not cover my grey hair
POSTED BY:
April D.
January 10, 2023
The color looked beautiful in the bottle. I followed the directions exactly, but sadly the color did not take well on my grey roots. My greys were a light red and the rest of my hair a dark brown.
April - We are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Linda W.
January 10, 2023
My head itches so bad !!! Never again!!
POSTED BY:
Linda W.
January 10, 2023
I want to make sure my account is closed . Please don’t send any more!!!
Dosent give enough to cover all head and also have had to udye more then normal as dosent cover full head first thought it was a one of after using second really not.happy
Melody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Seiko O
January 9, 2023
Better experience the first time
POSTED BY:
Seiko O
January 9, 2023
I first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it.
Seiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hilary H.
January 8, 2023
didn't work well
POSTED BY:
Hilary H.
January 8, 2023
was very messy and color came out way too light for roots
Hilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele J.
January 8, 2023
Disappointed
POSTED BY:
Michele J.
January 8, 2023
I have really tried to like esalon. I have asked a few times for less red, orange highlights and it has never been quite right. I was told I needed to go darker for less reds etc. I went a shade darker and there's plenty red and orange, as well as it's not even blond anymore.
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rebecca K.
January 8, 2023
Too dark
POSTED BY:
Rebecca K.
January 8, 2023
The hair dye is way to dark. My hair color is a firey intense orangey/red copper. This made it way to dark.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brittany W.
January 6, 2023
Roots got lighter & ends got jet black.
POSTED BY:
Brittany W.
January 6, 2023
I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately
Brittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Frances C.
January 6, 2023
Not as I expected
POSTED BY:
Frances C.
January 6, 2023
As a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome.
Frances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela A.
January 6, 2023
Poor coverage
POSTED BY:
Pamela A.
January 6, 2023
Used this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done.
Pamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sami F.
January 6, 2023
My hair turned orange
POSTED BY:
Sami F.
January 6, 2023
My root turned very brassy. I’m going to have to go to a salon and have the color corrected.
Sami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
linda R.
January 6, 2023
the hair color is not coloring my grey
POSTED BY:
linda R.
January 6, 2023
I was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions?
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tonya S.
January 5, 2023
Terrible!
POSTED BY:
Tonya S.
January 5, 2023
Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing.
Tonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Brittany C.
January 4, 2023
Completely wrong
POSTED BY:
Brittany C.
January 4, 2023
I was looking for a change but ended up with root touch up color. I don't remember ever saying I needed a root touch up, nor have any idea how my custom color became a root touch up kit. I'm super disappointed. I was so excited to try this.
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rashawna F.
January 3, 2023
Nice color but does not cover greys
POSTED BY:
Rashawna F.
January 3, 2023
The color is nice, but it does not cover my gray hairs. I’ll leave the color on longer at the bottom and follow directions but it still does not provide coverage.
Rashawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy P.
January 3, 2023
Does not work on gray hair
POSTED BY:
Tracy P.
January 3, 2023
Did not work on my gray hair. It is very messy products. Save your money and go to the real salon. I followed the instructions to the T and still have my gray after the first wash. They did not indicate that this is a reoccurring plan and started to send out another box to me. Luckily I was able to stop it. One star for easy to cancel the reoccurring order.
Tracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Trista - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Decole D.
January 3, 2023
Trash
POSTED BY:
Decole D.
January 3, 2023
Trash color doesn't work on African hair textures, neither did it last.Company keeps trying to charge my debit card when I've only ordered once.Fake fake fqke
Decole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. Also, we’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to you via email to discuss these matters further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Keely O.
January 3, 2023
Great products but color sucks
POSTED BY:
Keely O.
January 3, 2023
The image of the hair color that was being sent to me was dark... i got the exact same color of my hair.
Keely - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sherri S.
January 3, 2023
EXPLODED all over my white bathroom.
POSTED BY:
Sherri S.
January 3, 2023
I had the Custom color set and the ends refresher. While showering and rinsing the color out of my hair, The roots bottle exploded! It hit the ceiling, the floor, the counter everywhere! I have been using your product for many years and have never had this happen. Now I need to hire a painter to fix the paint on the ceiling.
Sherri - We’re truly sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and look forward to working with you to resolve this matter.
POSTED BY:
Nikki F.
January 2, 2023
Didn't cover greys
POSTED BY:
Nikki F.
January 2, 2023
I really liked the color but it didn't cover two stubborn grey spots. I'm wanting to get back to my natural dark brown color. Top of head has a lot of brown in it but the back is still black. Can all this be solved. Do not send my color until I decide what to do. Thanks
Nikki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Cheryl - We’re sorry to hear that your color came out lighter than you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Barbara G.
January 2, 2023
Grey too soon
POSTED BY:
Barbara G.
January 2, 2023
I will be canceling my orders as I’m grey after one week. I have found an OTC product that lasts a lot longer. Too bad as I liked everything about it in the beginning
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynette R.
January 2, 2023
No received
POSTED BY:
Lynette R.
January 2, 2023
I haven’t received my last colour yet, it was due 19.12.22
Hi Lynette! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we have contacted you to help you further.
POSTED BY:
Jamina H.
January 2, 2023
disappointed
POSTED BY:
Jamina H.
January 2, 2023
I recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product.
Jamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mary Anne L.
January 2, 2023
Stronger smelling product, did something change?
POSTED BY:
Mary Anne L.
January 2, 2023
I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set.
Mary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kelsey G.
January 2, 2023
Hot Roots
POSTED BY:
Kelsey G.
January 2, 2023
The only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again.
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
christina C.
January 1, 2023
no value in this product
POSTED BY:
christina C.
January 1, 2023
I have sent in photos of my colored hair and highlights from several angles taken in natural lighting and this is the second time I have been sent a non compatible color product. I do not see the value of this product . Very disappointing as i was needing to use for gray coverage while on my extended out of country vacation . it has turned out lousy. has an auburn/red color to it . not formulated to cover my gray for more than a couple of days .
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara B.
January 1, 2023
Too much gold
POSTED BY:
Barbara B.
January 1, 2023
I asked to darken the shade and get rid of the gold. I loved the darker shade but it seemed even more gold than the lighter version. I really don’t like this color on me. FYI, I canceled because of the shipping cost not the disappointment in the color.
Barbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine Q.
January 1, 2023
Disappointed!!!
POSTED BY:
Catherine Q.
January 1, 2023
For the past few treatments, I've had unsatisfactory coverage of my roots. With my Dec rush order, I raised the issue in a message and noted that I had discovered thru trial & error that I needed to leave the product on for 40 mins. I asked if that cld result in overprocessing, but got no response. Now I'm wondering if bottle application cld be the problem. The developer bottle is so small that when I pour in the color it's almost to the top, making it very difficult to properly mix thru shaking. I always start with the roots along my part, meaning that I'm always applying the liquid at the top of the bottle to that area. That's where I've had stubborn grey immediately post treatment. So my current theory is that I've consistently been applying the least well-mixed liquid at the top of the bottle to my part roots, where strong, well-mixed color is most needed! I plan to revert to using a bowl but I no longer have a brush. Can you please include one with my next rush order? I'm sure you can understand my disappointment - going to the trouble and expense of buying and applying color and making rush orders that take a week to arrive only to get spotty results. Thanks for reading and I'd appreciate a response.
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Magdalena P.
December 31, 2022
Unfortunately didn't like it
POSTED BY:
Magdalena P.
December 31, 2022
I didn't like my colour the first time, so I've got new formulation free of charge but it's still not what I wanted.
Hi Magdalena! We are so sorry to hear that you are still not happy with your results. Please check your emails, we contacted you to help you further.
POSTED BY:
Benita D.
December 31, 2022
Not the colour I was expecting
POSTED BY:
Benita D.
December 31, 2022
I requested a colour adjustment to add some red to my hair. All this colour adjustment did was darken my hair a bit with no hints of red at all. I like not having to go to a salon to have my hair coloured because I can do it from home. I have just asked for another colour adjustment, I hope the next colour adjustment is better than the last one. If not I may sadly just end up just cancelling my subscription.
Benita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Juliana K.
December 31, 2022
I think i was allergic
POSTED BY:
Juliana K.
December 31, 2022
The packaging and instructions were five star. The smell is almost non existent in comparing with other hair colors. My hair is not dry yet but seems less shiny. Also I was allergic to this as it turned my whole face red and parts of my body that it touched became a bit itchy. It has been two hours.. no more itching but my face is still red. I will have to cancel.
Juliana - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Pamela H.
December 30, 2022
Does not cover grey
POSTED BY:
Pamela H.
December 30, 2022
This product does not cover grey and requires extensive changes to get the correct color.
Once you have dyed your hair unless you strip it and recolor you are stuck with that color. 😢
Pamela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah W.
December 30, 2022
Unbelievable lasting colour, but extreme dryness
POSTED BY:
Sarah W.
December 30, 2022
The colour went on darker than I wanted at first (almost black) but my hair was already dry and therefore porous. In addition, the formula itself is extremely drying and not enough conditioner was provided (even for 1 use)
The colour has lasted so well though. I am extremely pleased with it, as no “shop bought” brunette has given me the ash tones my hair needs.
Overall great for colour, awful for drying hair.
Hi Sarah! We are sorry to hear that your hair felt so dry. Please check your emails, we have contacted you to help you further.
POSTED BY:
Peggy G.
December 30, 2022
Hot roots
POSTED BY:
Peggy G.
December 30, 2022
I was very displeased because my gray roots turned red and did not cover. I explained when I ordered the color that it needed to be darkest brown for coverage of my gray roots and mahogany as overall color. Well I ended up with bright red roots that did not cover the gray.
Peggy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Louise L.
December 29, 2022
my hair felt dry after use
POSTED BY:
Louise L.
December 29, 2022
Ok colour but my hair felt dry after use, and I've found out I'd been singed up to repeat the other so Ive been charged for another lot that I didn't want and definitely wont use .
Hi Louise! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kate W.
December 28, 2022
Patchy and a terrible colour
POSTED BY:
Kate W.
December 28, 2022
I was so excited to use this dye but after using and following instructions to the letter, my ends went a bright red and my roots were black! Ruined the condition of my hair also I now have static, frizzy hair. I've been dyeing my own hair for years with no trouble but this was a disaster. All I can say is the packaging was really lovely and the personalisation is a nice touch but really I would have preferred it all came in a plastic bag if it meant I had got the lovely, even hair colour I wanted. I had to get a very dark brown dye to go over the top of this horrendous colour to try and save my hair.
Hi Kate! We are truly sorry to hear about your root results. Once of our colorist will carefully review your case, to provide a solution. Please check your emails, we have contacted you.
POSTED BY:
Carol W.
December 28, 2022
Customer Service Shocking
POSTED BY:
Carol W.
December 28, 2022
Good luck if you try to cancel this as I have several times ! I have emailed tried to call,
I cancelled through the app they still sent the hair colour took payment, cancelled again told me my colour was coming soon so I cancelled my payment and emailed again, now they’re telling me my payment didn’t go through and can I add another card.
Hi Jan - Thank you so much for taking the time to share your feedback with us! Our Custom Color Kit is designed to provide all the tools you will need to color at home like a pro. This includes your Custom Color, stain remover, stain guard, and a small packet of color-safe shampoo and conditioner, along with two pairs of gloves. These extras are not optional at this time, but you can always donate these items if you do not use them. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah G.
December 28, 2022
Horrible color!
POSTED BY:
Sarah G.
December 28, 2022
This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!!
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sabrina T.
December 28, 2022
Plenty of product
POSTED BY:
Sabrina T.
December 28, 2022
The color that I got now is a redish orange tint for a dark blonde, now how does a redish orange tint come from a dark blonde? I doubt that I will ever order from Esalon ever again now im stuck with a product that I won't use. there's plenty of product to dye my hair with even though wrong color.
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynne Demetriou
December 28, 2022
Did not cover my grey roots!!
POSTED BY:
Lynne Demetriou
December 28, 2022
This product has not worked as stated. Having washed my hair twice with the shampoo and conditioner sold by esalon, in the last week .
following the colouring of my hair. Now most of the colour has gone, total waste of time. I want my money refunded.
Hi Lynne! We are so sorry to hear that your color hasn't worked. Please check your emails, we have contacted you to help further.
POSTED BY:
Aida H.
December 28, 2022
Incorrect color
POSTED BY:
Aida H.
December 28, 2022
Adjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email.
Aida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monika C.
December 27, 2022
No gray coverage
POSTED BY:
Monika C.
December 27, 2022
Does not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem.
Monika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danielle R.
December 27, 2022
Did not cover greys
POSTED BY:
Danielle R.
December 27, 2022
I don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results.
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aleksandra L.
December 26, 2022
Wrong color
POSTED BY:
Aleksandra L.
December 26, 2022
I was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling.
Aleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Samantha S.
December 26, 2022
Looked nothing like the reference photo!
POSTED BY:
Samantha S.
December 26, 2022
I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon.
Samantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day.
POSTED BY:
Pam G.
December 24, 2022
This is my second attempt. The color is better
POSTED BY:
Pam G.
December 24, 2022
But your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed.
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
A H.
December 24, 2022
Unhappy
POSTED BY:
A H.
December 24, 2022
Less than week my hair turned to gray. I m really disappointed.
Hi AH, We are sorry to hear your greys were back in one week. Please check your emails, we just contacted you to help you further.
POSTED BY:
Will A.
December 22, 2022
Permanent Washes Out Really fast
POSTED BY:
Will A.
December 22, 2022
Permanent col our unfortunately seems to wash out at the same rate as the demi-permanent which is disappointing even when using Premium shampoo for colour protection.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Johanna C.
December 21, 2022
The color it wasn't exactly what I expected
POSTED BY:
Johanna C.
December 21, 2022
I have short hair (just shoulder level), extra fine, and with a lot of grays. I was trying to cover my roots and grays while I was traveling (not going to my stylist/salon until about 2 months) but the color was a little too "gold"/ Yellow the color I was trying to match. The consistency of the mix was way too liquid, it didn't cover my gray hair for more than 1 week and after that, the color practically vanished. Because I have fine hair a lot of the product was wasted.
I don't think this is a bad product, I just think it's not for me. I'm not an expert on how to do this at home, and I think you may have some knowledge before jumping into trying to dye your hair at home without ruining your highlights or other processes that you already have.
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katrina H.
December 20, 2022
Not good
POSTED BY:
Katrina H.
December 20, 2022
I chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends.
I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour.
Hi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution.
POSTED BY:
Angela R.
December 20, 2022
Dry hair
POSTED BY:
Angela R.
December 20, 2022
This product dried out my hair and didn’t cover my gray hair. I’m disappointed
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brock S.
December 20, 2022
Dull, roots+ends different, wrong color.
POSTED BY:
Brock S.
December 20, 2022
It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots.
The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good.
Brock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jeanette R.
December 19, 2022
Second time used
POSTED BY:
Jeanette R.
December 19, 2022
Colored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it.
Jeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katie H.
December 19, 2022
It's OK...
POSTED BY:
Katie H.
December 19, 2022
I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment?????
Katie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jade C.
December 18, 2022
Didn’t take
POSTED BY:
Jade C.
December 18, 2022
The blue black colour didn’t work on my roots whatsoever once again a complete waste of time very disappointing and distraught
Hi Jade! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Jane G.
December 18, 2022
Not great.
POSTED BY:
Jane G.
December 18, 2022
Bought this colour back in September. Wasn’t ready to use at that stage, I have always been extremely happy with Clairol nice and easy original formula however their formula has changed and I am looking for a new supplier.
This colour is so one dimensional and their are no tones. The colour is flat with no reflective colour.
Can’t wait to colour again but not with E-salon.
Hi Jane! We are so sorry to hear that you aren't happy with your results. Please check your emails, we have contacted you t help you further.
POSTED BY:
Alexandra Z.
December 18, 2022
Terrible coverage
POSTED BY:
Alexandra Z.
December 18, 2022
I just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done.
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marysia N.
December 17, 2022
Good initial result so natural
POSTED BY:
Marysia N.
December 17, 2022
Unfortunately it seemed to fade very quickly .. in 8 days to a shade I feel is too light for me
Hi Marysia! We are sorry to hear that your color was too light. Please check your emails, your colorist will contact you t help you further.
POSTED BY:
Jenny P.
December 16, 2022
It didn’t do anything
POSTED BY:
Jenny P.
December 16, 2022
I’ve been dying my hair for years and now I’m leaving for Aruba tomorrow and my hair is still gray . I followed all the instructions and I’m so angry . I want my money back . Im going to pick up a cvs brand like I usually use and now have to dye my hair in Aruba.
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele K.
December 15, 2022
Awful!
POSTED BY:
Michele K.
December 15, 2022
Didn’t cover any of my gray and was so dull. Just a terrible product.
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela M.
December 15, 2022
Without the ends refresher my hair gets ruined
POSTED BY:
Angela M.
December 15, 2022
I would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots.
Angela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan F.
December 14, 2022
It's been a week since it shipped and it's still in California at UPS
POSTED BY:
Susan F.
December 14, 2022
Could find no way to contact you about my order???????
Susan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mariea D.
December 14, 2022
Not what I expected
POSTED BY:
Mariea D.
December 14, 2022
The color did change but not to the color I expected. I wanted a darker color
Mariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sarah W.
December 13, 2022
Didn't cover my greys
POSTED BY:
Sarah W.
December 13, 2022
I only dye my hair to cover my grey roots and this didn't manage to do that despite following the instructions to the letter. Tried to go on the website and raise a query about this but the relevant section in the help page didn't work so left with writing a poor review to hopefully get some response about this.
Nolaborn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane T.
December 12, 2022
Not enough
POSTED BY:
Diane T.
December 12, 2022
My hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair.
Hello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl A.
December 12, 2022
Gray
POSTED BY:
Cheryl A.
December 12, 2022
I'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me.
Thank you for your hard work.
Hello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try!
POSTED BY:
Melissa M.
December 12, 2022
Waste of time and money
POSTED BY:
Melissa M.
December 12, 2022
Not only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞
Hello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
susan A.
December 12, 2022
not worth it
POSTED BY:
susan A.
December 12, 2022
terrible hair dye wrong color and didn't cover ANY GREY
Hello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynn H.
December 12, 2022
Arrived damaged…and
POSTED BY:
Lynn H.
December 12, 2022
No complaints about esalon…love you!
My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess!
Hello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
sandy H.
December 11, 2022
This is Dec 11 I Jane still not received my order
POSTED BY:
sandy H.
December 11, 2022
I’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have
Not received it last months order took a while to receive also almost 2 weeks after shipment
Sandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ema B.
December 11, 2022
Colour
POSTED BY:
Ema B.
December 11, 2022
I have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys.
Hi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further.
POSTED BY:
Kel C.
December 11, 2022
One more try :)
POSTED BY:
Kel C.
December 11, 2022
Very brown, I attached what my hair is now to what it was when I colored myself.
I am a stylist as well
Kel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Deborah H.
December 10, 2022
Not good
POSTED BY:
Deborah H.
December 10, 2022
I did not like the color and I won’t purchase again. Please close my account
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lori B.
December 10, 2022
Though good hair color, it is hard to successfully color hair
POSTED BY:
Lori B.
December 10, 2022
Two months ago, the color bottle’s cap was tightened so much that nothing I used to open it would work. I tried to open it with pliers but cracked the bottle.
This time, the gloves were so stuck (old?) that my fingers couldn’t go into their spots. One glove ripped and my fingernail was stained for a week.
If this happens again, I will probably cancel and go elsewhere.
Lori - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and provide you with a great eSalon experience. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tanya S.
December 10, 2022
Color Issue
POSTED BY:
Tanya S.
December 10, 2022
My color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help.
Tanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Regina G.
December 7, 2022
Color
POSTED BY:
Regina G.
December 7, 2022
I love the color but after about 2 weeks the color starts to fade and my grays are becoming noticeable again. Is this a permanent color or does it wash out quickly?
Regina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dinna W.
December 7, 2022
Color
POSTED BY:
Dinna W.
December 7, 2022
I expressed that I use 2 colors 5 and 6 mixed, I received just a 5, to dark, now I have to go have highlights put in to correct this.
Dinna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
autumn S.
December 7, 2022
Horrible
POSTED BY:
autumn S.
December 7, 2022
First one i had come in, exploded and had very high temperature. I got a second one sent in as a refund, but the second one that came in and did the same, neither had worked and did any color darkening on my hair.
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqueline A.
December 6, 2022
Colour match to dark, ordered copper hair came out black
POSTED BY:
Jacqueline A.
December 6, 2022
Hair came up much, too dark, ordered copper. My hair came out black.
Georgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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