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Kaylynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Abigail R.
February 13, 2023
Delivered fast and nice custom packaging
POSTED BY:
Abigail R.
February 13, 2023
Yes, it go delivered in less than a week. And yes i love that every bottle had my name on it. But, they don’t tell you that everything you need to get your custom color, cost EXTRA money. I bought the color i wanted. I wanted to go from dark brown, to light ash brown….. the hair dye made my hair look DARKER. I asked my friends and family and they all agreed with me. I really wanted to try to since they said it’s better quality than the box hair dyes. Yes, it’s prettier and more custom. But the color is the same as a box…. Shows one picture but when you dye your hair it doesn’t come out like the picture…. So then i looked around the website and i needed to buy lighter to lighten my hair…. And then i wanted highlights….. ALL those were additional charges that was not made clear. I’m just going to go to Sally’s. Or buy box hair dye.
Abigail - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and is currently adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Deborah M.
February 12, 2023
Color not what I expected and left a burn on my forehead
POSTED BY:
Deborah M.
February 12, 2023
I really love the concept of getting my own custom color for less, but I have a sensitive scalp and I guess this just didn’t work for me. Color also came out lighter and brassier than I expected. My hair does feel healthy and soft.
Deborah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine H.
February 11, 2023
Terrible
POSTED BY:
Katherine H.
February 11, 2023
Ruined my hair, it turned orange. I want to cancel.
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Roxanne M.
February 11, 2023
Great if your looking for purple hair instead of brunette
POSTED BY:
Roxanne M.
February 11, 2023
Horrific, cannot and I mean I cannot say how utterly appalling this product is
I’m now sat, ahead of a wedding tomorrow with purple hair and no grey covered
Fabulous
Thanks a million
Hi Roxanne! We are so sorry to hear that your hair color hasn't come out as expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Lynnette B.
February 11, 2023
package came damaged
POSTED BY:
Lynnette B.
February 11, 2023
I"m a flight attendant and I'm on the road constantly. So last week, I decided to color my hair. I took out my box and I saw where is leaked into the box. I honestly thought something else spilled on it. I mixed it as I usually do and started to sectioning off my hair. When I was going to start the color, the bottle was extremely warm to the touch. I have had that happen only once before. I threw the bottle away and I would like to have a replacement delivered along with my normal shipment.
Lynnette - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy F.
February 10, 2023
Not usual quality
POSTED BY:
Cathy F.
February 10, 2023
I was shocked by the state of my latest shipment. I am a long-time customer and I’ve never received a color set like this one. Even during the pandemic, the kit wasn’t like this. If I had been a new customer, I would not have trusted the quality and would not have used the product. The box was beaten up and partially open. I realize this was a mail issue, but inside wasn’t any better. There was not the usual packaging. The items were crammed in and only the developer and color were in a partial shaped cardboard piece. The developer was missing the little cap, and it was some random shampoo and conditioner, not Esalon. It just looked messy and unprofessional. I’ll give it another try, but if next month my kit looks like this again, I will be cancelling my subscription.
Cathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia C.
February 10, 2023
No gray coverage
POSTED BY:
Alicia C.
February 10, 2023
The color was really dark than my usual golden brown.
Alicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jamila B.
February 9, 2023
So disappointed!
POSTED BY:
Jamila B.
February 9, 2023
Like I haven’t dyed my hair at all. The greys have hardly been covered, it looks like i wasted 2 hours of my day in addition to my money !!
Hi Jamila! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Stephanie M.
February 9, 2023
Horrible match
POSTED BY:
Stephanie M.
February 9, 2023
I chose soft black and any roots or grey turned copper!! I’ve never had that problem with colors from Sally’s or even the drug store. Very disappointed
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brenda B.
February 8, 2023
Color
POSTED BY:
Brenda B.
February 8, 2023
This last color did not color the roots. They are bright red! Also didn't cover the grey. I posted pictures of what it looks like now. I hate it!!!!
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia W.
February 8, 2023
did not cover grays at all, only lightened them
POSTED BY:
Patricia W.
February 8, 2023
the color did not cover up the grays in my roots or along the temple areas
Patricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nicola D.
February 8, 2023
My hair colour didn’t change
POSTED BY:
Nicola D.
February 8, 2023
My hair colour didn’t change. I have dark brown hair. I selected medium brown mahogany copper. My hair colour didn’t change. Maybe the slightist bit copper when the light shines, but that’s even a long shot. My hair is still dark brown and doesn’t look different honestly. I studied hairdressing, so the fact the developer is only 20 vol is concerning as I learned 20 vol only changes tone, it doesn’t lift hair colour (go up a shade). . So yeah. Confused.com
Hi Nicola! We are sorry to hear that your hair color hasn't changed. We'll be happy to review your case in detail to provide a solution. Please check your email, we just contacted you.
POSTED BY:
Ramsha M.
February 8, 2023
Hair color
POSTED BY:
Ramsha M.
February 8, 2023
I don’t see any color after coloring . Don’t like it. Would have been better if i got some visible color
Ramsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Salisbury V.
February 7, 2023
Formula you sent did not cover my grey roots
POSTED BY:
Salisbury V.
February 7, 2023
Followed step by step your instructions
Your formula did not cover my grey roots and since you stated guarantee 100% I would like to
Be reimbursed because I a not al all satisfied with the results, please credit my account for the $32.00
Thank you for your prompt response
Salisbury - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele L.
February 7, 2023
My hair is orange.
POSTED BY:
Michele L.
February 7, 2023
I want to cancel. My hair is orange. I’ve always used ash blonde because my hair pulls reddish. My roots are orange. It’s awful.
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sonia K.
February 7, 2023
It is not a demi permanent colour, ruined my hair
POSTED BY:
Sonia K.
February 7, 2023
I’m so extremely disappointed. Ignoring such a late wait time ( website states AU at the end and shipping time was nothing like on the website)
Texture of the dye it weird, kind of like oil not cream, made my hair so freaking dry and horrible to touch. I wasn’t able to brush them for over a week which made then snap
Also I ordered a demi permanent colour which came with 10% developer (I found it high but im not a hairdresser) and trusted you guys. Its a permanent hair dye!!!! That I was avoiding for years. You ruined 7years of me growing my hair back. Now I have horrible line and regrowth which I have never got before from demo permanent. DO NOT RECOMMEND. Destroyed my hair. (My friend who is a hairdresser confirmed that the texture of it it’s horrible and was surprised how bad my hair got afterwards)
Hi Sonia! We are so sorry to hear about your personal experience with eSalon. One of our colorist will carefully review your case, and will get back to you to help you further. Please check your emails.
POSTED BY:
Summer S.
February 7, 2023
Different color then expected
POSTED BY:
Summer S.
February 7, 2023
I picked soft black and it made my hair more a brown with red highlights.
Summer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara S.
February 7, 2023
Unordered hair color.
POSTED BY:
Barbara S.
February 7, 2023
I was charged and sent another box of color that I did not order or want. I have requested 4 times to return and get my money back. To date I still have not heard back from them. I suggest you don't do business with this company. The prices are also high for what you get.
Barbara
Barbara - We deeply apologize for any confusion about your account. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Melanie - We're truly sorry that your color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shari C.
February 6, 2023
Horrible
POSTED BY:
Shari C.
February 6, 2023
Don't waste your money, the formula they sent me wasn't even close, and I even sent a picture. Now I'm trying to cancel and I can't find how to. I'm so pissed!
Shari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia D.
February 6, 2023
Dissapointed
POSTED BY:
Patricia D.
February 6, 2023
I absolutely love the color but im terribly disappointed. My roots color washed out after 2 shampoos. I wont be reordering.
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annie G.
February 6, 2023
Did not color my grays
POSTED BY:
Annie G.
February 6, 2023
Followed instructions and it did not cover my grays, which was the main purpose of my purchase
Annie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Angela W.
February 6, 2023
Very disappointed!!
POSTED BY:
Angela W.
February 6, 2023
The color was no where near the color that I asked for.
Communication is null.
Will not be ordering again
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura R.
February 6, 2023
Fades too quickly
POSTED BY:
Laura R.
February 6, 2023
Color looks dull and fades really quickly even using the tint rinse
Hi Laura! We are sorry to hear that your color fades. Please check your email we just got back to you to help you further.
POSTED BY:
Shazia
February 5, 2023
My greys are still pretty grey!
POSTED BY:
Shazia
February 5, 2023
It's a gorgeous coppery brown but it didn't color my greys. They're still very visible. I thought I left a note in my order saying that I needed a stronger developer but I got 15vol anyway. 😞
Shazia - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Erin K.
February 5, 2023
Not at all what it was supposed to be
POSTED BY:
Erin K.
February 5, 2023
I followed every step and it is not at all "darkest brown" and there's definitely no violet to it. Back to store bought color for me. Very unhappy!
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
STEPHANIE J.
February 5, 2023
Not good
POSTED BY:
STEPHANIE J.
February 5, 2023
I followed instructions to a "t." I'm not a newb here, I'm 47 and basically full gray coming in. I was so disappointed when I got out of the shower and my roots were light pink at best. Either the timing was off or the formula is off or something because it didn't take. I saturated them too. So now I'm burning my scalp a little because I have to get my roots covered for an event tomorrow.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Serena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen F.
February 5, 2023
Short last color
POSTED BY:
Karen F.
February 5, 2023
I already have grays showing around my face area along the edges of my hairline. Why??
Karen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Liegh F.
February 4, 2023
Colour
POSTED BY:
Liegh F.
February 4, 2023
It’s so dark. I really was not expecting this colour and it was adjusted. I’m so upset
Darlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camylle T.
February 4, 2023
Does not cover gray well
POSTED BY:
Camylle T.
February 4, 2023
Both times it did not cover the gray at temples and around the face well despite an effort to fo so on my second try
Camylle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise Z.
February 4, 2023
Not what I expected
POSTED BY:
Denise Z.
February 4, 2023
I have been ordering from here and this is the first time the color I chose has failed me. It’s didn’t even paint my greys all the way and by two washed my color has already started to fade.
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camilla B.
February 4, 2023
Awful!!!
POSTED BY:
Camilla B.
February 4, 2023
My hair is a completely different colour to what I ordered.
It literally looks like red/ purple crazy colour - not a hint of copper in sight
Throughly upset with the result!
Camilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mandini H.
February 4, 2023
Disappointed
POSTED BY:
Mandini H.
February 4, 2023
Colour was not rich enough and faded very quickly. It also left my hair very dry and no glossy look.
Hi Mandini! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Janet M.
February 3, 2023
Not the colour I asked for
POSTED BY:
Janet M.
February 3, 2023
I asked for intense copper and got something completely different. I’ve also contacted to tell my colourist I wasn’t happy this was on Monday it’s now Friday and I haven’t even had a response - not a happy 1st time buyer
Francesca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we'd love to adjust your formulation for an increased coverage. Please, keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lucy J.
February 2, 2023
Didnt change my hair color
POSTED BY:
Lucy J.
February 2, 2023
Sorry to say as the 1st order it was great and was the colour i wanted but for some reason It looks nothing like the colour i wanted and it didn't do the colour! My hair looks the same but maybe darker? Not satisfied at all ;( i was so looking forward to the mahogany to be thier :(
Lucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lora S.
February 2, 2023
Not a good product for me!
POSTED BY:
Lora S.
February 2, 2023
After changing the color twice, it still does not color my gray, not a good quality product,
Lora - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jenn
February 2, 2023
Terrible gray coverage
POSTED BY:
Jenn
February 2, 2023
So…my color was supposedly adjusted after I wrote in stating that my grays (new growth) needed better coverage. After receiving my new order I found that the coverage is LESS than the first time before the adjustment.
Jenn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for sharing your feedback!
POSTED BY:
Aisling R.
February 1, 2023
Caused huge allergic reaction
POSTED BY:
Aisling R.
February 1, 2023
I have been using eSalon's hair dyes since lockdown and was originally very happy. The last couple of shipments of my custom colour have caused me to have an allergic reaction. Initially like contact dermatitis - itching, flaking and sore around my scalp and ears. This time, my forehead is completely swollen and I am in a lot of pain. This didnt happen before and I dont know if the product has changed or my sensitivity has, but I would avoid without doing a full test beforehand.
Hi Aisling! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Please check your emails, we just got back to you to help you further.
POSTED BY:
Nana L.
January 31, 2023
Very good quality but can't cover my gray hair well.
POSTED BY:
Nana L.
January 31, 2023
It was very great when I ordered this to pay $10. I didn't know that was only for trier. I don't think I will pay over $25 to buy this product again.
Nana - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tonya P.
January 31, 2023
Didn't cover the grays
POSTED BY:
Tonya P.
January 31, 2023
I followed the instructions exactly but was disappointed to see just as many grays in my part line as before my coloring. I started there so the commute should have been the most saturated in that area. Really wanted this to work. Back to the salon I go.
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dawn W.
January 31, 2023
The colour was ok but nothing different than other brands that I have bought so
POSTED BY:
Dawn W.
January 31, 2023
Plus now I’ve just received notification of another order coming to me and I did not place an order and I’m trying to stop the order and get my money back but it’s difficult to negotiate the site to do this and now I have to call the uk from Spain.
Hi Dawn! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Cristina B.
January 31, 2023
To dark
POSTED BY:
Cristina B.
January 31, 2023
After 3 washes Of my hair, I realized that the color I chose was darker than I thought. I want to change the color to a lighter one.
Ok the good and bad: 💓💔I like the concept behind esalon. Their other products are wonderful. Like the tint rinse and shampoo and conditioner combos.
Love the colorist team and how fast they answer any questions or concerns.
The bad, the color doesn't seem to take with my grays. I'm 44 years old so I have some gray hair on the side. Hair feels and looks nice for a couple weeks but the color does not hold. It maybe just this color I'm trying as I've had good luck with others. So I'm not ready to toss in the towel yet. I'll adjust it and see what happens.
Daniel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mia V
January 29, 2023
I REALLY wanted to like it...
POSTED BY:
Mia V
January 29, 2023
I really wanted to like this product. I raved about it on my social media before I even tried it. The kit is awesome, shipping was so fast. I literally received it the same week I ordered. I followed all directions to the T and I provided pictures and history as to how black hair dyes always seem to fade quickly to brown or have a red undertone. I selected blue black permanent and my hair came out light red brown at the top and slightly more black on the ends. I'm really confused because even the cheapest blue blacks have never done this. I thought I could message my colorist because that's what they claim. But I have yet to receive any response and I find it odd that I'm expected to rock this half red brown half black hair till my next color shipment where they'll revise the color. Sigh...I tried but I'll be looking elsewhere.
Mia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole F.
January 29, 2023
Demi is not Demi
POSTED BY:
Nicole F.
January 29, 2023
The color sent to me was actually permanent. I specifically chose demi to use on virgin hair so that it wasn't permanent. I only purchased a few times and after using this for the last time about 7 months ago, I STILL have the stubborn color in my hair. When I finally scheduled an appointment with a colorist in a salon she told me that there was no way the color I used was demi permanent. I am extremely disappointed and definitely will not be back or recommend using eSalon.
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vicki W.
January 28, 2023
Not the color I hoped for
POSTED BY:
Vicki W.
January 28, 2023
Much more brown than red, hoped for a darker red. Also formula fried my ends badly
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Dolly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ketsaline V.
January 28, 2023
Color
POSTED BY:
Ketsaline V.
January 28, 2023
At first I was skeptical to order. My first coloring didn't come out good at all. Color didn't stay on we'll.
And only last less than 3 weeks. After 2 wash gray was showing. And I just got another order today. Which I didn't want. I only ordered one time try.
Ketsaline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Regina D.
January 27, 2023
Easy to use
POSTED BY:
Regina D.
January 27, 2023
Color for hair great but it didnt cover my roots. Disappointed.
Regina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Ashley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kendra S.
January 27, 2023
Not happy
POSTED BY:
Kendra S.
January 27, 2023
Followed instructions to a T, went darker and redder than my natural and no change at all with the dye.
Kendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle H.
January 26, 2023
Disappointing
POSTED BY:
Danielle H.
January 26, 2023
Followed the instructions and it still didn't cover my greys. I think I will go back to my shop bought dyes they do a better job
Hi Danielle! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Roxanne F.
January 26, 2023
Doesn't last a month.
POSTED BY:
Roxanne F.
January 26, 2023
I dyed my hair less than a month ago and I already have to do my roots again. I will be canceling, I can get better dye at the grocery store that lasts a lot longer. Very disappointed. For the price of this stuff you would expect better quality.
Roxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Gretchen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Anne S.
January 25, 2023
Unwanted orange tone
POSTED BY:
Anne S.
January 25, 2023
I ordered light brown ash mix and it turned my roots orange. Was unfortunately too late to cancel the automatic subscription so now have hair colour worth nearly £30 that I won’t be using. Very disappointed.
Hi Anne! We are sorry to hear that your color didn't turn as you expected. Please check your emails, your colorist will contact you to help you further.
POSTED BY:
Daniela D.
January 23, 2023
Different color
POSTED BY:
Daniela D.
January 23, 2023
Hello,
Indeed I mentioned my current colour is too yellow and I would like to add some Ash to cut the yellow, but the result of the hair paint was as in the picture uploaded. The roots yellow and the end gray! I want blonde Ash, not gray! Please help me with a solution
Patti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
G Karman G.
January 23, 2023
It did nothing and when I emailed support, she was super rude.
POSTED BY:
G Karman G.
January 23, 2023
The color did nothing. I wrote in my account that I do highlights and I got color for just my roots. The color did not even change my hair. When I contacted support, they were defensive and super rude and unhelpful so I am canceling my account.
G Karman - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Donna S.
January 23, 2023
No gray covered
POSTED BY:
Donna S.
January 23, 2023
The color was darker then I expected, did not cover grays at all over all was not a good impression I hope the next corrected color is better or I will have to try a different company, this is the reason I left before, but decided to give it a second chance , due to im fighting a terminal illness, and I appreciate the convenience, but the product was sub par
Donna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Paula S.
January 22, 2023
Why change great?!
POSTED BY:
Paula S.
January 22, 2023
I love my hair color from e-salon and have used it for a number of years. I also loved the shampoo and rinse that was included. On my recent order, there was a different shampoo and rinse that smelled like medicine. Definitely not an improvement! Hoping a change back to the old shampoo and rinse will bring back the great product I am used to!
Paula - Thank you for reaching out! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy M.
January 22, 2023
Color very thick
POSTED BY:
Tammy M.
January 22, 2023
I usually have no problems with color but this last bottle was extremely thick and would not even come out the bottle , I made the home bigger in the bottle and still just too thick! Basically wastes almost a whole bottle of color
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tina H.
January 22, 2023
Did not cover grey
POSTED BY:
Tina H.
January 22, 2023
I was surprised this colour did not cover my grey hair as it has such good reviews
Hi TIna! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Debra G.
January 22, 2023
Too dark, no gold tone
POSTED BY:
Debra G.
January 22, 2023
I changed my color request to add some gold tone. It’s was just plain dark brown. I don’t see any gold tone. It’s very dark, which is ok, but without a bit of gold tone, it seems too dark
Debra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jacqueline K
January 21, 2023
Gray hair
POSTED BY:
Jacqueline K
January 21, 2023
Your product did not cover my gray hair. I was very disappointed
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Gwen S.
January 21, 2023
never received it. but was charged. no way to get a hold of them
POSTED BY:
Gwen S.
January 21, 2023
1st order I never received in many years. But yet I was charged!
Gwen - We are so sorry to hear that your recent shipment hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashton R.
January 20, 2023
Color is not what I wanted
POSTED BY:
Ashton R.
January 20, 2023
This is my second time coloring with eSalon. First off, my grays do not take this color very well - I have to process for over an hour which might be why My hair feels really dry and damaged…. Also it’s auburn with red tones and I included in my review from last time that I wanted to remove the brassiness and neutralize red! It’s not the chocolate brown like I had envisioned…
Ashton - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Celina V.
January 20, 2023
Good pigment but leaves hair very dry.
POSTED BY:
Celina V.
January 20, 2023
Not super happy with it. My hair is more than 60% grey, it did cover quite a bit of the greys but it left my hair very dry and the colour is very brassy, where it should have been ash. Don’t think I’ll keep buying it.
Celina V. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process.
POSTED BY:
Kim P.
January 20, 2023
Loving the Color!!
POSTED BY:
Kim P.
January 20, 2023
I really liked the shade of color and the excellent coverage. However, I really didn't like the texture of my hair after the process. It was not full and thick feeling like I normally get from my regular products I use at home. Three stars at best
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Crystal K.
January 20, 2023
Color didn't work
POSTED BY:
Crystal K.
January 20, 2023
I got the red copper and I have dark brown hair. My color didn't take. It just made my hair a little lighter like a light brown.
Crystal - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angelique T.
January 19, 2023
NEVER AGAIN
POSTED BY:
Angelique T.
January 19, 2023
I was not very happy with my results, the color did not cover my gray hair at all. I think it needed more than the 30 minutes it said to process. Other than that the rest of my hair looks and feels great. I will give your product one more chance before I move on. January 19, 2023, So I gave it another shot and I am even more disappointed than before, it's like I didn't even put dye on my hair!!! The directions only increased the processing time by 10 minutes, from 30 to 40, well I left it on for an hour and it did not make my hair look any different, still had all my gray!! I want all my money back, this was a complete and utter waste of my time and money!!!!
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane R.
January 19, 2023
My hair had a green tint and very very dark at root
POSTED BY:
Diane R.
January 19, 2023
I tried the color on medium blonde hair and results were dark brown root and a greenish gray color
Awful!!! Contacted them and no reply??
What an awful experience!!!!
Diane - We are so sorry to hear about your experience and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angelita G.
January 18, 2023
Unhappy
POSTED BY:
Angelita G.
January 18, 2023
This product on me dint work at all for me everyone is different my Gray never coverd it's just ashamed I lived the color but I guess not everything is ment for everyone
Angelita - We're so sorry to hear that you were disappointed with the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Patricia T.
January 18, 2023
Not worth the money
POSTED BY:
Patricia T.
January 18, 2023
I bought this last month because it was a half price offer, I was really disappointed the colour wasn't what I expected and my grey hair started to show through after 2 weeks, my regular hair colour is half the price and lasts twice as long
Jamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Yulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Linda G.
January 17, 2023
The product just does not cover the grays.
POSTED BY:
Linda G.
January 17, 2023
I'm very disappointed with the product since the whole purpose with coloring my hair was to cover the grays and your product does not do that! The color holds on that portion of my hair that is not gray and I actually like the color that is produced but if the product will not color my gray hair there is no point in using it. Even over the counter coloring products last at least to the first shampoo before it washes out but your product makes no effort to color the grays.
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Linda K.
January 16, 2023
My Grey's were not covered at all
POSTED BY:
Linda K.
January 16, 2023
I thought this would be great for me and I'm so upset.
My Grey's aren't even colired
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elaine H.
January 16, 2023
Far too bright and not for my skin tone
POSTED BY:
Elaine H.
January 16, 2023
This was my first- and last - experience of using what is supposed to be a custom colour. I filled in the survey and provided pictures and the colour they decided would be great for me is anything but. I am currently a very bright red with pink tones and it looks terrible. I'm glad a bought a demi permanent colour and not permanent but I still suspect it is going to take weeks to wash out and I'm fearful the fade will leave me with pink hair. I've just gone on to Amazon and spent more money in products that will hopefully help. Never again. I'm angry, upset and right now, worried about venturing outside with my new shade of very intense red hair.
Hi Elaine! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Amber G.
January 16, 2023
Doesn’t cover grays
POSTED BY:
Amber G.
January 16, 2023
The color is beautiful, where it dyed. But none of my roots covered at all. Very disappointed
Amber - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tricia W.
January 16, 2023
Was not Strawberry enough
POSTED BY:
Tricia W.
January 16, 2023
I really liked the color of the roots but the ends I feel like didn't take the red at all.
Tricia - We’re sorry to hear that the color of your ends came out different than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTED BY:
Cea L.
January 16, 2023
Sensitive hair
POSTED BY:
Cea L.
January 16, 2023
I tried this once. Didn't care for it. The lady was really nice in Customer Service she gave me some advice. I went with it and tried 1 more time. Why I got a color plus 1. I dont know. My hair is only shoulder length and I only do my roots. Well I opened 1 package tried it as advised. Nope. It actually dries out my hair. My hair is short in areas so I can't help but it gets on the ends. Which causes more dry out. I returned to sender within the 30 days. Now I am trying to figure that process out.
Cea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teena L.
January 15, 2023
Didn’t like
POSTED BY:
Teena L.
January 15, 2023
I am very disappointed in the product and will be canceling my subscription
Teena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim M.
January 15, 2023
not Ash
POSTED BY:
Kim M.
January 15, 2023
I got my color but I don't see any Ash in the color at all. Not happy
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Erika W.
January 15, 2023
Wrong color
POSTED BY:
Erika W.
January 15, 2023
The color that I ordered was dark brown (ASH). There is no reason it should have been orange. The rest of my hair is dark enough that it’s not too terrible but my roots are orange. I get ash because I don’t want the red or orange. The kit that came with it was awesome and made coloring my hair an easy process.
Erika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel E.
January 15, 2023
Didn't cover grey hairs at all, very disappointed
POSTED BY:
Rachel E.
January 15, 2023
Unfortunately despite following instructions very carefully the colour left greys showing & had left all grey showing in less than 2 weeks.
Hi Rachel! We are so sorry to hear that you color hasn't covere4 your greys. Please check your emails, we contacted you to help you further.
POSTED BY:
Char R.
January 15, 2023
Hair color
POSTED BY:
Char R.
January 15, 2023
Recently received my color. Love the color but it stained my scalp terribly even after 5 shampoos I can't get it off and never touched the grey, no color at all on them. Believe me I followed the directions very, very carefully. Will not be reordering color again. I also ordered shampoo and conditioner and absolutely love it, hair is soft and shiney just as advertised. Will purchase shampoo and conditioner again.
Char - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Keisha L.
January 14, 2023
Nice but not on me
POSTED BY:
Keisha L.
January 14, 2023
My roots didn’t cover as well as i wanted, they were much lighter than my ends. I wanted a natural transition from roots to ends.
Keisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carola S.
January 14, 2023
Colour has changed.
POSTED BY:
Carola S.
January 14, 2023
Even though the colour is quite dark when it’s developing,, the end result is very light and reddish. Not at all like the colour in the past I used to get from esalon
I added some photos on my profile
Carola - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mariena M.
January 13, 2023
My hair is black.
POSTED BY:
Mariena M.
January 13, 2023
I ordered brown. The picture showed my hair would be brown. My hair is black! I am not happy at all.
Mariena M. - Thank you for your feedback. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Caroline D.
January 13, 2023
Waste of time
POSTED BY:
Caroline D.
January 13, 2023
I now have ginger roots, the colour should be light brown.
Hi Caroline! We are sorry to hear that your custom bled didn't meet your expectations. Please check your emails, we have contacted you to help you further.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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