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JoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
KP53
March 14, 2023
Not the color I wanted
POSTED BY:
KP53
March 14, 2023
My hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't.
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Gerri S
March 13, 2023
Did not cover grays
POSTED BY:
Gerri S
March 13, 2023
I really disliked this product. I followed the directions exactly as stated but not only did it not color my grays, it washed out within a few days. I had to redo my hair within a week using my old product.
Gerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan T.
March 13, 2023
Not blown away if I’m honest
POSTED BY:
Susan T.
March 13, 2023
The colour was slightly darker than I expected and my hair was left feeling a bit sticky
Susan - We’re sorry to hear that you weren't completely satisfied with the results of your custom color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you; we hope to continue helping you find hair perfection and thanks for sharing your experience with us!
POSTED BY:
Tiffany M.
March 13, 2023
Terrible
POSTED BY:
Tiffany M.
March 13, 2023
Followed instructions exactly, did the strand test and even had someone help me section and apply to make sure I did not miss anything. My hair turned out patchy, my greys ended up light brown and some of my natural hair did not take the dye. So I have patchy hair with light brown, dark brown and soft black and it looks awful.
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Corey R.
March 13, 2023
Didn't color my hair.
POSTED BY:
Corey R.
March 13, 2023
The salon material was strong but I didn't like the results.
Corey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa K.
March 13, 2023
Coverage
POSTED BY:
Melissa K.
March 13, 2023
Color did not cover grays very well!
Product smells great!
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Theresa C.
March 13, 2023
Great color but didn’t cover the grey
POSTED BY:
Theresa C.
March 13, 2023
The color was exactly what it needed to be, however it didn’t cover the grey. That’s the only reason I color my hair, for the grey coverage. Sad it didn’t work out
Theresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lucy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janelle H.
March 13, 2023
Didn’t cover all greys
POSTED BY:
Janelle H.
March 13, 2023
My kit was easy enough to apply but didn’t cover my toughest greys.
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexis S.
March 12, 2023
Definitely not an intense copper
POSTED BY:
Alexis S.
March 12, 2023
It's an okay color, I loked the consistency and everything g except the end result. I wish it lived up to the title of intense copper. It's more strawberry/light copper blonde.
Alexis - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
GLENDA R.
March 12, 2023
I got dull color
POSTED BY:
GLENDA R.
March 12, 2023
I got no gray coverage and a full color no gold I wanted gold and gray coverage got neither
Glenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy S.
March 12, 2023
Not enough color for dense hair
POSTED BY:
Amy S.
March 12, 2023
Not enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cristina G.
March 11, 2023
Horribly inaccurate after hair stylist stepped in twice
POSTED BY:
Cristina G.
March 11, 2023
I REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful.
Cristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michaela D.
March 11, 2023
Fantastic packaging
POSTED BY:
Michaela D.
March 11, 2023
my colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove
Hola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Anna C.
March 11, 2023
2 weeks and my color is gone
POSTED BY:
Anna C.
March 11, 2023
I tried this, hoping my hair would be datker than usual. But my color did not stay longer than expected. Formula smelled good tho.
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Delayna S.
March 11, 2023
Grey hair coverage
POSTED BY:
Delayna S.
March 11, 2023
This formula did not cover any of my gray hair at all the first time so I'm not going to attempt to try to do it again not to mention one bottle is not going to be enough because I will need to do an all over color again. So I want to know if I can return this order & get my money back. The credit you guys already offered me for this with my first order should be for two bottles of color and if that's the case I would be willing to try your color one more time with the new color changes.
Delayna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dianne H.
March 10, 2023
Too much red this time
POSTED BY:
Dianne H.
March 10, 2023
Don't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned.
Hi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jennifer L.
March 10, 2023
SUCKS
POSTED BY:
Jennifer L.
March 10, 2023
I hated the smell and the color and paid a fortune to have my hair redone by a professional.
Jennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Timiki C.
March 10, 2023
Disaster
POSTED BY:
Timiki C.
March 10, 2023
My hair stayed days. Then is was shedding bad like a web.
Timiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sheila B.
March 9, 2023
Too Dark
POSTED BY:
Sheila B.
March 9, 2023
I colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed!
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Julie G.
March 8, 2023
Color Incorrect
POSTED BY:
Julie G.
March 8, 2023
I requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Michelle O.
March 8, 2023
Still a lot of red, color faded quickly.
POSTED BY:
Michelle O.
March 8, 2023
The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
marie C.
March 6, 2023
Didn't cover greys
POSTED BY:
marie C.
March 6, 2023
I did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match
Hi Marie: We are sorry to hear that the hair color didn't cover your greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Julia W.
March 6, 2023
Color did not stick
POSTED BY:
Julia W.
March 6, 2023
The color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful.
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Tarcha L.
March 6, 2023
Gray roots are back
POSTED BY:
Tarcha L.
March 6, 2023
I colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!!
Tarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mary N.
March 6, 2023
Not for me
POSTED BY:
Mary N.
March 6, 2023
I tried it out…just not for me. Going back to my colorist!!
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle V.
March 5, 2023
Coverage
POSTED BY:
Michelle V.
March 5, 2023
I loved the color but the coverage was not 100 percent
Hi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you.
POSTED BY:
Cherise B.
March 5, 2023
Great kit but colour lacking
POSTED BY:
Cherise B.
March 5, 2023
Kit itself is fantastic, it has everything you could need and more but I was disheartened with the colour. I went for intense copper to go over dark blonde hair and it came out very lacking. It's more of a copper/brown. It's not intense and it isn't vibrant
This was not the color I requested! It dyed my roots a completely differently color than the rest of my hair. I’m going back to box color!!! Very disappointed
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen P.
March 5, 2023
Not for me
POSTED BY:
Karen P.
March 5, 2023
Hi this was my second run at trying a colour but this second one really burnt my scalp. The first one didn’t but I knew instantly with this one. I had to get it off quite quickly. I didn’t do a sensitivity test as the first one was fine. I can be sensitive so the issue probably lies more with my scalp but overall I still haven’t got the right colour. Whilst everything is lovely it’s just not for me sorry
Hi Karen: We are so sorry to hear that your second hair dye burnt your scalp. Pease check your emails, we just got back to you to help you further.
POSTED BY:
Esperanza W.
March 4, 2023
Color
POSTED BY:
Esperanza W.
March 4, 2023
I have to say this is the worst hair dye I ever used, didn't cover my gray roots at all. and as for the color it was still the same. I truly would like a refund.
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
arpine A.
March 4, 2023
not satisfied
POSTED BY:
arpine A.
March 4, 2023
I am sorry to say that after following all the guidelines I had red to orange hair and had to ga to salon to redo it.
Arpine: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Bobbi N.
March 4, 2023
Did not cover grays again
POSTED BY:
Bobbi N.
March 4, 2023
This was my second shipment because the first color didn’t cover all my grays and this time around I’m left with the same grays. I followed the instructions and left it on for the time stated in the instructions
Bobbi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mafalda S.
March 3, 2023
Doesn't actually dye your hair
POSTED BY:
Mafalda S.
March 3, 2023
End result was more like some highlights, not a full head dye.
I've done everything I was supposed to, respected the times but when I dried my hair I was very disappointed to see the result.
Hi Mafalda: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
POSTED BY:
Mary A.
March 3, 2023
Awful Product
POSTED BY:
Mary A.
March 3, 2023
This Product didn't cover a single Gray hair and made them look more noticeable. The box color from the Drugstore used during the Pandemic worked much better than this.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emma M.
March 3, 2023
Disappointing
POSTED BY:
Emma M.
March 3, 2023
Had been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me.
Emma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amandeep S.
March 3, 2023
Good white coverage but not the shade !
POSTED BY:
Amandeep S.
March 3, 2023
Nothing like the Violet brown shade more copper colour but covered the white hair
Amandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Evangeline Y.
March 2, 2023
Coverage
POSTED BY:
Evangeline Y.
March 2, 2023
The color is nice but it doesnt do good for my white hair
Evangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Judith D.
March 2, 2023
Scam
POSTED BY:
Judith D.
March 2, 2023
This product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery.
Judith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn P.
March 2, 2023
Not the color I wanted too dark
POSTED BY:
Dawn P.
March 2, 2023
I'm not happy it's too dark and I hate burgundy I have it in my hair
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
S E M.
March 2, 2023
Have used--but now they won't send or sell me my color. Ridiculous
POSTED BY:
S E M.
March 2, 2023
I have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users.
S E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy B.
March 2, 2023
Fried hair
POSTED BY:
Tammy B.
March 2, 2023
I want to end my membership or subscription with eSalon effective immediately.
Tammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura C.
March 1, 2023
Washed out
POSTED BY:
Laura C.
March 1, 2023
Almost didn’t cover my grays and color changed after just 2 shampoo
Laura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right!
POSTED BY:
Klaudyna R.
February 28, 2023
Arrived much later than expected and did not cover the white hair.
POSTED BY:
Klaudyna R.
February 28, 2023
The colour is beautiful but it did not cover the grays. It also arrived much later so I ended up travelling with bad hair, only to finally colour them and now having to go to the hairdresser to fix it. Not recommending if you have grass to cover. It does not work... sadly.
Klaudyna R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application and by our shipping time. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Nina T.
February 28, 2023
Different color than last time. Hair looks terrible
POSTED BY:
Nina T.
February 28, 2023
My hair came out orangey brown inatead of blackish brown at the roots and my grays are still not covered well at all, despite following the directions to the letter. Very disappointed
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Michelle B.
February 28, 2023
I Messed up my hair
POSTED BY:
Michelle B.
February 28, 2023
I followed directions even watched the video and still managed to mess up my hair I'm leaving it to the pros next time
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
February 28, 2023
not great on grays
POSTED BY:
Jennifer M.
February 28, 2023
color was to light and absolutely did not cover my grays. had a young lady in school doing my hair color and she used a brush application. not very happy about this one
Jennifer - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Jesse - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia H.
February 27, 2023
HORRIBLE
POSTED BY:
Alicia H.
February 27, 2023
Do not order from e salon it's awful I cried then Jennifer sent me another color to darken my roots and it made them even more orange....she obviously has no clue what she is doing I asked for a dark dark purple ...I got ORANGE ROOTS AND ORANGY BROWN ENDS ....I HATE ITTTT 😭😭😭😭😭
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lisa A.
February 27, 2023
Supposed to be dark blonde
POSTED BY:
lisa A.
February 27, 2023
Supposed to be dark blonde, instead I got a medium brown. If I could upload before and after pictures I would.
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Linda S.
February 27, 2023
Extremely disappointed. Did not cover gray at all.
POSTED BY:
Linda S.
February 27, 2023
Followed the directions to the T and the color did not cover gray at all. Such a waste of money.
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Connie K.
February 27, 2023
Not happy
POSTED BY:
Connie K.
February 27, 2023
Don't like the color..it's like a red I hate red
.I want lighter..can you fix it very unhappy
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gemma B.
February 26, 2023
Left with ginger hair
POSTED BY:
Gemma B.
February 26, 2023
I’m unsure what happened but I selected dark blond colour i put the colour on the roots and the colour started developing a plum purple colour it was a bit conderning and the ends turned deep purple too, I washed it off as per the instructions and I’ve been left with bright ginger hair. I’m very upset and I will have to spend more money now trying to correct this. I’ve tried to press help and the option doesn’t work on the website. Never again!!!!
Hi Gemma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Lea V.
February 26, 2023
Good color but too auburn
POSTED BY:
Lea V.
February 26, 2023
E-Salon has been great so far. I adjusted the color and it turned out too light. I’m a natural brunette and went for medium brown. Unfortunately it turned my hair a shade of auburn. Stick with dark brown if you’re a natural brunette.
Lea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Georgia S.
February 25, 2023
Terrible
POSTED BY:
Georgia S.
February 25, 2023
Made my highlighted bits of hair dark brown (no sign of copper/red at all in any light) and made 0 difference to my natural brown colour
Hi Deborah! We are sorry for any inconvenience with your account online. Please check your emails, we got back to you to help you further.
POSTED BY:
Sharon A.
February 25, 2023
unsatisfied user
POSTED BY:
Sharon A.
February 25, 2023
I'm so disappointed in this product. The color is great but it washes out with every shampoo (every 3 days) I use shampoo for color treated hair and feel it shouldn't do this.
Sharon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Christina M.
February 24, 2023
not impressed
POSTED BY:
Christina M.
February 24, 2023
the color sent to me was too orange and the grey coverage faded out within 2 days
Christina - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sasha B.
February 23, 2023
Reddish color
POSTED BY:
Sasha B.
February 23, 2023
The color is too reddish. I ask the hairstylist to change it for the previous order, and decided to try it again and ask to to make it colder, but got the same red/orange hair color. Requested ashy color
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Brenda F.
February 23, 2023
Fucking waist
POSTED BY:
Brenda F.
February 23, 2023
I Sent several pictures of my natural color and the color it has faded to I used their color and now look like a damn clown wtf so discussed
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
ARSHI A.
February 22, 2023
Disappointed ☹️
POSTED BY:
ARSHI A.
February 22, 2023
I’m totally not satisfied with this customized color, I just tried it today and all my grey roots are still very much visible. And yes I know how to use it.
Arshi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sara K.
February 21, 2023
Worst hair dye I've ever used!
POSTED BY:
Sara K.
February 21, 2023
Dye was soft black on type with blue for the ends..two hours later, my hair is IDENTICAL to how it looked before...grays, brown roots and all!! Canceling immediately. Just wish I could get my two hours back!
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jodene P.
February 21, 2023
Unhappy with colour outcome
POSTED BY:
Jodene P.
February 21, 2023
I ordered 9 - light blonde.
Followed instructions to the letter.
Have orange roots and dull lengths.
Going to cancel future deliveries.
Hi Jodene! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Tammy V.
February 21, 2023
Was not pleased
POSTED BY:
Tammy V.
February 21, 2023
Sorry was Not satisfied at all! The Only thing it did was cover the top of my head grey hairs,
I was disappointed & expecting more.
Sorry I’d like to Cancel any future items please and a Big Thank you for giving me the opportunity to try it.
.
Tammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anastasia L.
February 20, 2023
the effect was great but a color was too dark for me
POSTED BY:
Anastasia L.
February 20, 2023
the effect was great but a color was too dark for me
Hi Natalie! We are sorry to hear that your hair color was darker than before. Please check your emails, your colorist will be back in touch to help you further.
Theresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sonya W.
February 19, 2023
Not good
POSTED BY:
Sonya W.
February 19, 2023
Didn't like the colour at all. I do not like red in my hair, it didn't cover all the grey and left me with a different colour roots to the ends
Hi Sonya: We are sorry to hear that your hair color didn't meet your expectations. Please check your emails., we just got back to you to help you further.
POSTED BY:
HASAN B.
February 19, 2023
Did not like
POSTED BY:
HASAN B.
February 19, 2023
I used it today for the first time.I developed allergy
Hasan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Dina M.
February 18, 2023
It’s a no for me
POSTED BY:
Dina M.
February 18, 2023
My hair is exactly what I DID NOT want! I specifically said what I did not want and still got that. The color didn’t cover my gray hairs either.
Dina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Terry P.
February 18, 2023
Didn't like color at all
POSTED BY:
Terry P.
February 18, 2023
Too hard to do with long hair & I just didn't like the color, too much red. I don't want to be in this program. I thought I was buying a one time only purchase
Terry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jaime D.
February 18, 2023
Not the colour I thought I was getting
POSTED BY:
Jaime D.
February 18, 2023
This review is hard for me to write because there is so many pros, but the one con is a huge deal to me. I love the product itself. Easy instructions, easy to apply, very minimal odour and my hair felt really good after and the shampoo and conditioner smells amazing! But, I absolutely hate the colour I received. I was so upset with the colour. I did not want my hair to be copper/auburn, I wanted dark blonde. A woman’s hair is everything and when I won’t leave the house without a hat on, you know I hate my hair.
Jaime - We truly appreciate your feedback, and are so sorry to hear that you were disappointed with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana C.
February 18, 2023
Was a nightmare
POSTED BY:
Diana C.
February 18, 2023
that I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins.
Diana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Christine G.
February 18, 2023
Not a fan
POSTED BY:
Christine G.
February 18, 2023
I was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again.
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
shanthi S.
February 17, 2023
i am not impressed
POSTED BY:
shanthi S.
February 17, 2023
i followed the coloring process exactly how you guys in the instruction but after coloring i was still seeing white hair on the roots. Please cancel my auto ship
Shanthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Monica P.
February 17, 2023
Didn’t cover anything
POSTED BY:
Monica P.
February 17, 2023
I did tell you that my hair have plenty of greys, this didn’t cover grays AT ALL
What a waste of money
Monica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Tina K.
February 16, 2023
Awful
POSTED BY:
Tina K.
February 16, 2023
The colour did not cover my greys and the rest looked like a black block! Got a second colour and it made it worse. Worse product and still waiting for a refund.
Hi Tina! We are so sorry to hear that you weren't happy with your hair color results. Please check your email, we got back to you to help you further.
POSTED BY:
Joelene H.
February 16, 2023
Doesn't cover stubborn gray
POSTED BY:
Joelene H.
February 16, 2023
I have tried 3 plus times and it just doesn't cover the gray right in front at my hairline.
It lightens it which looks bad since the rest of my hair is dark.
I think I will have to go back to the salon
Jolene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy G.
February 16, 2023
Did not cover gray
POSTED BY:
Stacy G.
February 16, 2023
Unfortunately I am disappointed in my purchase. The color has to much red and it did not cover my grays.
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina R.
February 16, 2023
Didnt work
POSTED BY:
Christina R.
February 16, 2023
My color didn't turn right I've got a few spots of ash but mostly stayed my brown
Christina - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
grace P.
February 15, 2023
Amazing color, just not what I wanted.
POSTED BY:
grace P.
February 15, 2023
I color my hair myself quite a bit, so I have some good techniques down. I followed these instructions to a T and the color came out WAY stronger than what I wanted. I wanted a soft, chocolatey brown and I got violety black. It’s very harsh on my winter skin tone and I’m not sure adjustments can fix this.
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
Rochelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan W.
February 15, 2023
Worth trying for the $11 but wouldn't buy again
POSTED BY:
Susan W.
February 15, 2023
Color was flat and dull and didn't look like the dark blonde picture in the ad. This color was darker. I've used store box dyes before and they at least left my hair shiny and feeling good initially. This did not. So worth the $11 shot for my first time purchase. Won't buy again.
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Sharon G.
February 14, 2023
Disappointing color
POSTED BY:
Sharon G.
February 14, 2023
Definitely not the color I expected. Darker than light blond and too much ash gave it a gray cast. Very disappointed.
Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amamda P.
February 14, 2023
Demi Permanent
POSTED BY:
Amamda P.
February 14, 2023
The color did not last at all. I don’t even wash my hair daily, maybe at the most 3x/wk. the fist wash maybe 3days after coloring the color was going away…
Amamda - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Tracey T.
February 14, 2023
Hate it
POSTED BY:
Tracey T.
February 14, 2023
Made my hair go green and blue and will not be buying again
Hi Tracey! I'm sorry to hear that your hair color didn't come out as expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Barb R.
February 14, 2023
Be careful
POSTED BY:
Barb R.
February 14, 2023
I ordered my 1st color and didn't use it yet. Next thing I know they have shipped me another order?????? Never signed up for that. Make sure this doesn't happen to you if you didn't authorize it.
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Vicki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Keighley N.
February 13, 2023
Didn’t cover greys
POSTED BY:
Keighley N.
February 13, 2023
Really wanted to love this. Followed instructions exact and unfortunately it hasn’t covered my greys :(
I’d say i need to redye it when I only did it Saturday
Hi Keighey! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you with a solution to help you further.
POSTED BY:
mary K.
February 13, 2023
Terrible Customer Service
POSTED BY:
mary K.
February 13, 2023
I have been trying to cancel my service since last September and Esalon keeps charging my credit card every month. I have moved and they send me an email saying they mailed my color to my old address. I have been trying to cancel my service since last September!!
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
tracy R.
February 13, 2023
Color wasn't perfect
POSTED BY:
tracy R.
February 13, 2023
I didn't care for this color that was done for me. While my hair felt great, there was no pop to the color like I wanted
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Trestyn T.
February 13, 2023
Hated it was orange
POSTED BY:
Trestyn T.
February 13, 2023
The color was disgusting it was orange I hated it I changed it within two days
Trestyn - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane K.
February 13, 2023
Getting Better
POSTED BY:
Diane K.
February 13, 2023
The color was a bit darker than expected but it did cover the gray where I applied it correctly.
I thought I would receive the golden highlight set as well but it wasn't included and I'm not sure if on purpose.
I did meantime, order another products to bring out the gold tones and I add a ballayage set to my next order thinking that's what I need to lighten the lower part of my hair vs the roots. Perhaps I need to speak to someone to be clearer. But I'm now on jury duty so it must wait a couple of weeks. Thanks.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
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