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Nancy - We are so excited for you to try your color soon! We truly value every client's feedback and look forward to hearing from you again in the future.
POSTED BY:
Sonja H.
April 14, 2023
No change
POSTED BY:
Sonja H.
April 14, 2023
I followed instructions to a T but my hair is still red strawberry blonde not the Ash color I wanted. However the package and order were perfect it just didn’t take to my hair.
Sonja - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Penny P.
April 14, 2023
Bad time to get it wrong !
POSTED BY:
Penny P.
April 14, 2023
I-Don’t like leaving bad reviews for Business, however, they dropped the ball big time!
I feel it is important for
A company to get it
Right, if they are selling the concept of self-coloring your hair at home. Where if you bought your color at a supply store you would know what you purchased! Not so here!
You are at their mercy, believing you have bought the same color. This is especially true, when you deal in any kind of red highlights or coloring! Reds deposit the most pigment and is the most difficult to reverse, without major problems! I have this problem!
The fact last are, I bought hair color four times prior and was very happy !,
I was feeling comfortable in their ability to provide me with the same product each time ! Well NO THAT DID NOT HAPPEN. Here are the facts!
- [ ] My daughters' wedding is in Texas this weekend. I'm in Ca. And colored my hair as always .
- [ ] Ordered. the same hair color the last four times. 34/dark blonde 1,/8 copper, and the other is ash. Hair turns out strawberry blonde
- [ ] My daughter offered to apply it for me. while I the color looked the same when pouring them together.
- [ ] My hair color is strawberry blonde and is long.
- [ ] For this last order, I didn't look at their % of color, it had always been great before!
My normal ordered was 3/4% dark blonde, 1/4 ash blonde 1/8 copper! 20% vol.
- [ ] This time I was sent 1/2 Medium Brown 1/2 COPPER RED! 10% volume.
- [ ] No BLONDE! That's it! No blonde whatsoever. No lift! I was horrified. My daughter cried, thinking she did it! Kinda looked like a dark carrot top!
Had to buy a wig, until I can get it done professionally
Penny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Robin P.
April 14, 2023
Underwhelming results
POSTED BY:
Robin P.
April 14, 2023
Nice packaging and “value added “ with personal instructions, separate roots and lengths color bottles, and some nice extra tools. But I’m not that excited about the resulting color and condition of my hair.
I went with a cool beige blonde because my hair pulls orange and I have very hard water that makes any golden tones brassy looking. And I HATE brassy tones with a passion! My natural color is very ashy “bronde” and warm colors do not suit my pinkish complexion. I thought this would be pretty close to my natural color(max one level lighter, but I have 50% gray so thought it would work well).
I followed all instructions and have a lot of past experience with coloring my hair. This didn’t cover my grays very well, looks much warmer than expected, and my hair feels dry and damaged. I used the light set kit afterwards and those highlights also turned out pretty brassy except for the ends (which had previous highlights).
I’m thinking of trying one more time with the most ashy tone and requesting more gray coverage in the formula if possible. But if that doesn’t turn out well I’m going to look elsewhere for my color needs.
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Stacey E.
April 13, 2023
COLOR
POSTED BY:
Stacey E.
April 13, 2023
The color is Black on the ends but more of a Red tint at the roots and on my grey hairs. I don't like that at all. I do enjoy having a box of hair color waiting on me every month and not going to the store but definitely need the color adjusted.
Stacey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Heather M.
April 12, 2023
Chocolate Brown
POSTED BY:
Heather M.
April 12, 2023
My hair didn’t change colour at all with it was gutted my hair looked darker instead of lighter
Hi Heather! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just contacted you to help you further.
POSTED BY:
Charnetta D.
April 12, 2023
Not Enough Gray Coverage
POSTED BY:
Charnetta D.
April 12, 2023
This product is easy to use and comes with literally everything you need to color your hair safely at home. For me however there just isn't enough gray coverage.
Charnetta - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ann G.
April 12, 2023
Easy to use
POSTED BY:
Ann G.
April 12, 2023
Was easy to use, My hair feels soft. I like everything, Except the color. It's pretty but to pale. Doesn't match what I picked out. Was hoping it was more red. Color I was aiming for looks like L'Oreal 9G.
Ann - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tabatha D.
April 11, 2023
Don’t waste your time, Customer Service won’t respond
POSTED BY:
Tabatha D.
April 11, 2023
I sent pictures of my hair prior to my custom color being created and provided the details of the dark brown hair color I was seeking and it still wasn’t right. I emailed about how unsatisfactory your product was and Ive NEVER heard from anyone. Still a week later, no response. You email me every couple of days trying to sell me something but you can’t reply to my issue via email. I finally just gave up and cancelled the auto ship and when the second shipment arrives I will return it to get my refund. I had read reviews that no one contacts you but I figured it was an oversight now I think it’s just how you do business.
Tabatha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl S.
April 11, 2023
Wrong colour
POSTED BY:
Cheryl S.
April 11, 2023
Despite several emails I am still being sent wrong colour customer service is shocking I do not want anymore sent….. beyond frustrating
Hi Cheryl! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kayla D.
April 10, 2023
Again, did not match my hair
POSTED BY:
Kayla D.
April 10, 2023
I have almost black hair, that’s how dark brown my hair is. And they keep giving me lighter hair colors I do not understand. And so my roots once again do not match.
Kayla - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pamela A.
April 10, 2023
Unexpected
POSTED BY:
Pamela A.
April 10, 2023
I’m not really liking my hair. It’s way to dark with very little red highlights to it. I will need to buy some new product to try and get it lighter
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Vanessa P.
April 10, 2023
Didn’t like my color
POSTED BY:
Vanessa P.
April 10, 2023
My color was too dark. Didn’t see any change at all! I tried this twice, but no difference in my hair color at at all! So I’ll go elsewhere.!!!! Really wish I can get a refund!!!!
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sarah W.
April 8, 2023
Ruined my hair
POSTED BY:
Sarah W.
April 8, 2023
I requested the brown//copper which on the picture had a pink tint to it. Follow the instructions to the letter and my hair is brown! Not just brown a horrible mud colour which is going to need bleach to lift. I tried this company as the colour I use is hard to get hold of, I picked a colour too match what I used and it's shocking. It's only hair but looking at the colour and I cried... Because I know this will ruin my hair to fix. Rest assured I won't be using this again. Overpriced and still end up with a colour that is worse than the usual box colour.
Michelle - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy C.
April 8, 2023
It’s Ok
POSTED BY:
Tammy C.
April 8, 2023
I like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some.
Tammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Veta H.
April 8, 2023
Makes hair very very dry
POSTED BY:
Veta H.
April 8, 2023
Like my headline says and grey coverage isn’t great either
Veta - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Katherine O.
April 8, 2023
Horrible!
POSTED BY:
Katherine O.
April 8, 2023
I will never use this again. My hair is ruined for Easter Sunday. Thank you esalon for making my hair greenish! It was suppose to be light blonde. Has a greenish tint. Now I have to go to church like this tomorrow and laugh it off. I will not ever recommend esalon! Not only did it turn my hair an ugly color but also the texture of the hair. I think I will stick with my regular hair color from the store! At least with that I don't end up with ugly hair! ESALON YOU SHOULD REIMBURSE ME! if I could have given 0 stars , I would have. Also very disappointed that you just sent the color without replying to my emails with the picture but guess that should have been my red flag not to use the product!
Katherine - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Mrunal W.
April 7, 2023
Temporary color
POSTED BY:
Mrunal W.
April 7, 2023
Color started fading after single wash, grey coverage was less than 20%. In 4 washes I have lost all color and grey hair are visible. It did not make my hair dry, but color is not lasting at all even when I followed all instructions.
Hi Mrunal: We are sorry to hear that your color didn't last. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Lauren R.
April 7, 2023
Not great
POSTED BY:
Lauren R.
April 7, 2023
Tried two different custom colours and neither got me to the hair colour I wanted. Wasn’t much change to my original hair colour. Wanted light ash blonde and my hair is bronze blonde - same as my original hair colour
Hi Lauren: We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Amanda L.
April 7, 2023
Are you kidding me?!
POSTED BY:
Amanda L.
April 7, 2023
In no way is my hair anything close to what I wanted or described. It is pink and fried and horrible! Of course it's too late for me to contact customer service I am starting a job on Monday I really really hope you guys can fix this!
Amanda - We are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica S.
April 7, 2023
I have to pay to have to have the color corrected at the salon
POSTED BY:
Jessica S.
April 7, 2023
I was under the impression that once I put the color I wanted to achieve - and sent a photo of my current color, you'd send the right shade to achieve the light ash brown!? Instead it came out black!?! We're going into summer and my hair is black! I have to go to the salon to have this corrected now.
Im not a cosmetologist and I know what colors to put on my hair to achieve the shade I want!
The fact my hair is black - ordering from a "professional" is incredibly insane! I sent a photo of my current hair color and chose the color I'd like to achieve. It's not even close! I wanted to go a tad bit lighter for spring! Definitely not black!
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Rebecca - Thanks for taking the time to share your feedback with us! We see that your colorist received your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Jesse T.
April 6, 2023
No color
POSTED BY:
Jesse T.
April 6, 2023
Absolutely no color deposited into my hair and I’m very disappointed. It is still the exact color it was before dying it.
Jesse - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Charity S.
April 6, 2023
It didn’t work
POSTED BY:
Charity S.
April 6, 2023
I hated this color and this hair dye I wasted my money
Charity - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly T.
April 5, 2023
Good coverage, colour too dark
POSTED BY:
Holly T.
April 5, 2023
The overall coverage was good but the colour is a bright red that is much darker than the soft copper I was hoping for! Hope they make the right adjustments and I can give a better rating next time!
Hi Holly! We are sorry to hear that your color is darker than expected. Please check your emails, your colorist will go through your comments to make the necessary changes.
Catherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stephanie W.
April 5, 2023
Did nothing
POSTED BY:
Stephanie W.
April 5, 2023
My grays are still just as Gray after I used your color kit you sent me.I feel it was a waste of money and I no longer wish to receive anymore. And I did follow the instructions completely.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tatyana M.
April 4, 2023
Not a permanent colour
POSTED BY:
Tatyana M.
April 4, 2023
It didn't cover me white hair and the whole colour washed off after a month.
Hi Tatyana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Mary F.
April 3, 2023
OMG. What a dishonest company.
POSTED BY:
Mary F.
April 3, 2023
I ORDERED PRODUCT LAST FALL. I DID NOT CARE FOR IT AT ALL. I TRIED A COUPLE MORE "SOLUTIONS" THEY SENT TO ME AND NOTHING WORKED. I DID NOT WANT AUTO SHIP TO OCCUR SO I CANCELLED MY ACCOUNT AND I WOULD HAVE TO 'RESTART' AUTO SHIP IF I WANTED TO ORDER AGAIN. TODAY MY BANK ACCOUNT HAD A $51 CHARGE FROM eSALON. I disputed it with my bank and went to the chat box and that rep told me it wasn't cancelled but she cancelled it for me BEFORE we chatted. What? These online companies make money by, oops, sending you products you didn't order, hoping you'll keep it.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brittany R.
April 3, 2023
Alexandria Paget turned my hair orange
POSTED BY:
Brittany R.
April 3, 2023
My colorist, Alexandria, sent this concoction for me to try. She was supposed to have fixed the color the last two times around but my hair kept turning orange. This order was supposed to be a new color but it still turned my hair orange. I sent pictures and asked what I should do since I didn't want to buy another box. She responded asking me what I want her to do...well now I thought I asked you what to do. If I knew what to do I wouldn't be asking. So I turned off my subscription and I'm going to Walmart to buy a box of hair color.
Brittany - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robin
April 3, 2023
F’d my hair up
POSTED BY:
Robin
April 3, 2023
I’ve colored my hair myself 100’s of times and I’ve always had really good luck. Until I tried eSalon. The color I chose is exactly what I wanted. However, the color only “took” in 1/3 of my hair. And my hair was not colored, treated, and very healthy before I used eSalon color. I uploaded photos. I sent a message explaining my issue. Begged them to send me more color so I can fix this mess BEFORE the holiday and I’ve had ZERO response. I’m going to have to buy a box color from the pharmacy. To say I’m pissed off would be an understatement.
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annette S.
April 2, 2023
Worst color ever/TRASH!!!
POSTED BY:
Annette S.
April 2, 2023
My light blonde hair went to a light mousy brown color. Terrible results. I will never use your products again!! I called & left a voicemail message with my personal information & the mis-color management & never received a call back, no refunds & you had the audacity to even send me the same ridiculous color a 2nd time!!! You missed this customer by a million times! Cancel this ridiculous nonsense of a poor colorist, he/she is far from professional & you don’t follow through with your warranty/guarantee/promises!! You take this 2nd shipment back & refund my money, I definitely will not use it again!!!! Not ever!!!
Annette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Rachael F.
April 2, 2023
Does not cover gray hair as advertised
POSTED BY:
Rachael F.
April 2, 2023
Not only does it not cover gray hair, it has turned my hair into straw. I took it to my hair dresser to apply as she has the skills better than myself and my lord. My hair is straw. I just cut off 9 inches of hair because it was so bad. No, it was not over processed, either. We went exactly by the timing on the instructions (actually one minute less because my head started burning so badly to where I now have scabs on it) - this may work for many, but I certainly will never ever order this again. The dermatologist said that the ingredients are very toxic and I should never use it again. So not a very good review. Just an honest one.
Rachael - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Tiffany T.
April 2, 2023
Not worth it
POSTED BY:
Tiffany T.
April 2, 2023
I tried this and it did nothing to my hair. I followed everything step by step and you can't even tell I colored my hair. Definitely not worth it.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Christina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Khanni
April 1, 2023
Good
POSTED BY:
Khanni
April 1, 2023
My hair is feeling great but doesn't cover my grey and there is a lot of formula.
Hillary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Judith R.
April 1, 2023
Angry
POSTED BY:
Judith R.
April 1, 2023
I got sucked into this. They were very clever with the $10 pitch. The first order I used I bottle. I still have the other. Now they send be another. Now I have 3 bottles. And it was $30 and change to my charge card.. I will send it back. I am on fixed income. Believe me when I say I am going to blast negative reviews
Judith - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Raschelle S.
March 31, 2023
Store boxed brand works better
POSTED BY:
Raschelle S.
March 31, 2023
This was awful. I got much better results with boxed brand color. Could not even tell I dyed my hair and it should have been a dramatic change. Very disappointing
Raschelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Donna K.
March 31, 2023
Gray roots
POSTED BY:
Donna K.
March 31, 2023
I love the product, leaves my hair soft but does not cover gray roots for more than 2 weeks
Donna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Alicja M.
March 31, 2023
Didn't work
POSTED BY:
Alicja M.
March 31, 2023
Didn't cover my roots,didn't cover my grays didn't do anything to my hair, they r same as before , not worth a penny 🤨😐
Olivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bittoo S.
March 30, 2023
Grey hair
POSTED BY:
Bittoo S.
March 30, 2023
It didn’t cover some grey hair. The packaging and everything is lovely.. I won’t spend £22 to buy this.
Bittoo - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Theresa P.
March 30, 2023
Beyond pissed
POSTED BY:
Theresa P.
March 30, 2023
My blonde hair is now dark brown. It was supposed to be matched to my hair color. I even sent a picture of my hair color. It was supposed to be dark blonde. There is nothing blonde about this at all. It’s dark dark brown. Borderline black. This is not natural looking at all. This has ruined my hair and my natural color.
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jennifer H.
March 30, 2023
Not dark brown on my roots
POSTED BY:
Jennifer H.
March 30, 2023
I ordered dark brown which is my natural color and the color of the rest of my hair color. After using your product on my roots, it comes out medium golden brown NOT a dark brown at all. For the price I’m extremely disappointed and my February order never got delivered and I just saw on your tracking with usps that because the postal service for some reason couldn’t deliver, they disposed of it instead of returning it back to you and I NEVER got a refund or a new kit sent to me. Also for some weird reason my payments are coming from my PayPal account which is linked to my bank debit card, then sometimes it’s taken directly from my debit card and now the last few months your taking a double payment because it’s also now coming out of my husband’s personal account, which I have NEVER gave you any of his bank info nor does it even appear in my payment in my account with you. It ONLY shows my PayPal account that is authorized. So your company for two months now took payment out of two different account’s (not authorized) but only received ONE box of product. Except for February where you got payment from two different accounts (NOT Authorized) but didn’t get NO box of product at all. Because the usps threw it away. And YOU never credited me back or sent a new box out. Shame on you for scamming people out of money and ripping me off!!! If I do my math right. As far as I’m concerned your company owes me a credit of 3 boxes. Either the money should be sent back OR 3 boxes of DARK brown hair dye product should be delivered to me since you’ve already got paid (twice for two months) but no product was received. Oh and the FREE box of product or credit for your 100% money back guarantee or free box of product if dissatisfied. So that’s (4) boxes of product OR (4) Credits of $33.77 that I was charged that needs to be refunded back to my bank account (which I’ve cancelled my debit card)
Jennifer - We’re truly sorry that our color did not meet your expectations. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We also apologize that you did not receive your February shipment. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Majella V.
March 30, 2023
Stubborn gray hairs
POSTED BY:
Majella V.
March 30, 2023
This dye did not get all my gray hairs. I have patches of gray still showing even after I got 2 bottles for my whole head. Color looks great on the rest of my hair but sadly didn’t cover all my gray’s such a bummer.
Majella - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer P.
March 29, 2023
No even close to color I chose
POSTED BY:
Jennifer P.
March 29, 2023
I requested light golden brown my hair turned out dark red.
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth R.
March 29, 2023
Didn’t color my hair at all
POSTED BY:
Elizabeth R.
March 29, 2023
I followed the instructions precisely and my hair is the same color it was before I dyed it.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
cheryl F.
March 29, 2023
Way darker!
POSTED BY:
cheryl F.
March 29, 2023
The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢
Cheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Breeann H.
March 28, 2023
I’m pretty upset my hair looks like shit
POSTED BY:
Breeann H.
March 28, 2023
My roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w
Breeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Disappointed
March 28, 2023
Wrong color
POSTED BY:
Disappointed
March 28, 2023
I've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them.
We are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kate D.
March 28, 2023
Color was perfect
POSTED BY:
Kate D.
March 28, 2023
The color was great but I find my hair is very dry after using this color.
Kate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Heather Y.
March 28, 2023
Still have grays
POSTED BY:
Heather Y.
March 28, 2023
Product didn’t cover any grays, my roots look awful.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
zahra Z.
March 28, 2023
It didn’t coloured my hair completely
POSTED BY:
zahra Z.
March 28, 2023
I have had sent my hair picture but I received very dark brown and I am not happy abut
Zahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nikki H.
March 27, 2023
Was not the Right color.
POSTED BY:
Nikki H.
March 27, 2023
Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up
Nikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Sherry B.
March 27, 2023
Not satisfied
POSTED BY:
Sherry B.
March 27, 2023
I haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone
.
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
nasareen A.
March 27, 2023
Made scalp itchy
POSTED BY:
nasareen A.
March 27, 2023
I realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to
May - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer T.
March 27, 2023
Doesn't last long enough in my hair
POSTED BY:
Jennifer T.
March 27, 2023
I had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart.
Jennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Ann A.
March 26, 2023
Color is off
POSTED BY:
Ann A.
March 26, 2023
Color was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed.
Ann - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Noelle O.
March 25, 2023
Does not cover grey hair?
POSTED BY:
Noelle O.
March 25, 2023
Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all.
Noelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Albania C.
March 25, 2023
Not the color I was waiting
POSTED BY:
Albania C.
March 25, 2023
The color didn’t do anything different I don’t look that I dye my hair
Albania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cathy H.
March 25, 2023
Stripped my hair
POSTED BY:
Cathy H.
March 25, 2023
This last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time.
Cathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Matea B.
March 25, 2023
VERY DISAPPOINTED
POSTED BY:
Matea B.
March 25, 2023
Received my hair color which was supposed to be light brown matte ash.
To say that I am disappointed is an understatement.
This color is NOT cold and ashy, quite the opposite, it's warm and ugly.
Matea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Paula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Mary L.
March 24, 2023
My hair is now purple
POSTED BY:
Mary L.
March 24, 2023
I did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laurie C.
March 24, 2023
Color doesn’t work on me I guess?
POSTED BY:
Laurie C.
March 24, 2023
I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all.
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Penny ackerson
March 24, 2023
Made my hair break off
POSTED BY:
Penny ackerson
March 24, 2023
My hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Xiulan Z.
March 24, 2023
The color could not cover my grey hair
POSTED BY:
Xiulan Z.
March 24, 2023
The color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair.
Plese cancel my order and refund me the money I paid. Your color system damaged my hair !!
Xiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cindy S.
March 23, 2023
Color coverage
POSTED BY:
Cindy S.
March 23, 2023
Like the color I received with last shipment, but gray coverage was non existent😣
Cindy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa G.
March 23, 2023
I used to like this product but don't use it any longer
POSTED BY:
Melissa G.
March 23, 2023
The price keeps creeping up. Once converted to CAD it is not worth the price.
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jaime U.
March 23, 2023
Ugly
POSTED BY:
Jaime U.
March 23, 2023
The color wasn't close to what I wanted or what I expected. So ugly.
Jaime - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amanda P.
March 23, 2023
Wrong color
POSTED BY:
Amanda P.
March 23, 2023
My color was too dark and didn't cover the gray hairs
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Veronica W.
March 22, 2023
This color was way off
POSTED BY:
Veronica W.
March 22, 2023
Im not sure what or how you guys m ix this but this color almost turned my hair brown. I had to stop it 1/3 of the way through the process. I sent a current picture of my hair color in good light. My hair color is almost white, Im so grey.
One thing it did do was cover my roots. So thanks for that.
Veronica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
DOMINIQUE B.
March 22, 2023
Love the color but it didn't cover my grays
POSTED BY:
DOMINIQUE B.
March 22, 2023
I love the color and followed the directions, but I still have white roots.
Dominique - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy
March 22, 2023
Color turned out too light - disappointed in final result
POSTED BY:
Stacy
March 22, 2023
I'm pretty disappointed that my color turned out much lighter than i had hoped it would. I was unsure about the instructions but followed them to a "T" only coloring my roots and not blending fully into the rest of my hair. There is a line on my head where the new, lighter color on my roots begins and my regular color continues. I'm not sure if i'll be purchasing again. Unfortunately my $4 grocery store hair color turns out more consistent and expected for less money.
Stacy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Sherry L.
March 21, 2023
I know Red is hard to keep!
POSTED BY:
Sherry L.
March 21, 2023
I wasn't satisfied at all with the color turn out of my hair. It had blotches of different colors all over and not becoming. I was hoping to have a company I could get this color product from and continue to purchase. Not this time.
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer F.
March 21, 2023
Does not cover grays all the way!
POSTED BY:
Jennifer F.
March 21, 2023
I was sent an order stating that it was dark brown, with beige tones did not cover all my grays. I was left with my grays being lighter than my dark hair. I was then shipped a replacement stating that it was changed, and yet again, it did not cover my grays all the way. My grays are still lighter than my hair tone which my hair is dark brown.
Jennifer - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole B.
March 20, 2023
Didn’t last
POSTED BY:
Nicole B.
March 20, 2023
The day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :(
Nicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Erika G.
March 20, 2023
Damaged
POSTED BY:
Erika G.
March 20, 2023
I don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere.
Erika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Ruth M.
March 20, 2023
Way too dark
POSTED BY:
Ruth M.
March 20, 2023
This totally took my hair to brown much darker than suggested.
Ruth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle W.
March 19, 2023
Not happy really
POSTED BY:
Michelle W.
March 19, 2023
My colour Is much more ashy than imagined from the beige blonde ordered and looks like I have a green tinge to it not sure I'll order again .
Michelle - We are sorry that your experience at eSalon didn’t quite match your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Lisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jess S.
March 18, 2023
This did not cover my greys!
POSTED BY:
Jess S.
March 18, 2023
I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢
Jess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
POSTED BY:
Elaine O Neill
March 18, 2023
Colour
POSTED BY:
Elaine O Neill
March 18, 2023
Dissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull .
Elaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired.
POSTED BY:
Shara C.
March 17, 2023
Not for Me
POSTED BY:
Shara C.
March 17, 2023
I ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly.
Shara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracy F.
March 16, 2023
No Root Coverage
POSTED BY:
Tracy F.
March 16, 2023
Color was pretty and matched my hair color but it did not cover the gray at my roots.
Tracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley B.
March 16, 2023
Sometimes you know yourself better
POSTED BY:
Ashley B.
March 16, 2023
I completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed!
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Carolyn C.
March 16, 2023
Not satisfied
POSTED BY:
Carolyn C.
March 16, 2023
I do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marcella P.
March 15, 2023
Not satisfied
POSTED BY:
Marcella P.
March 15, 2023
I'm not satisfied with this company at all. I have to ride to get these shipments to stop
Marcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sikiu M.
March 15, 2023
About how this store works
POSTED BY:
Sikiu M.
March 15, 2023
I am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me.
Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair.
Sikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marianne A.
March 14, 2023
Did not cover grey
POSTED BY:
Marianne A.
March 14, 2023
Although I followed the instructions to a T, the color did not cover my grey as other hair colors have historically. The color itself was ok, but nothing special.
Marianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Candelaria M.
March 14, 2023
I don't like this product
POSTED BY:
Candelaria M.
March 14, 2023
Don't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover
Candelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
JoAnn M.
March 14, 2023
Still disappointed my grays do not hold color
POSTED BY:
JoAnn M.
March 14, 2023
I love the color but my grays in front come through within two days .. disappointing
JoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
KP53
March 14, 2023
Not the color I wanted
POSTED BY:
KP53
March 14, 2023
My hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't.
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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