Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Debbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Danielle A.
June 14, 2023
Not perfect
POSTED BY:
Danielle A.
June 14, 2023
I tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though.
Danielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products.
POSTED BY:
Daisy
June 14, 2023
Doesn’t cover Gray
POSTED BY:
Daisy
June 14, 2023
I’ve tried it 3 times now and it does not cover my grays. It is a lovely color, however a little darker maybe a medium ash blonde and adding Olaplex would be great!!
Daisy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Natalie P.
June 14, 2023
A MESS
POSTED BY:
Natalie P.
June 14, 2023
Does not work for me. It stained my pillow cases for weeks. And even after cancelling after first order I’ve been charged twice since. No where is the a number to call. Unfortunately a really bad experience.
Natalie - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela S.
June 13, 2023
Grey's did not take
POSTED BY:
Angela S.
June 13, 2023
After only two weeks, my greys turned red rather than staying brown. I have lots of grey at my part and I used the special pre-color spray for the grey hair. At first, I loved the color, but it didn't last at all. I am extremely red at my part. I have only used the product once and loved the texture of my hair, but the color needs to last longer. I will try it one more time to see if it will last longer next time.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan S.
June 13, 2023
Bad cover, messy application and lots of waste. Not vegan either!
POSTED BY:
Megan S.
June 13, 2023
I was initially happy with this because I loved the colour but now that my hair has settled I definitely think my roots look darker. I followed the instructions and did the root section first but actually I wish I hadn’t as I’ve never had this problem before with home dyes. I feel like I need to dye it again now but I don’t want to hurt my hair with the extra dye.
It was also incredibly messy! The shower unit was covered due to the last stage of pouring the colour over at the end. Oh and there was a lot of waste!! I have long hair but I had well over half a bottle of each colour left (I actually wish I just used the roots colour on the ends and saved the other bottle for a second dye).
I was annoyed to see this product had silk in it, my fault for not double checking it was vegan but silk is such a cruel ingredient, I appreciate you have a peta certification but I don’t see the need for such a cruel ingredient when there are so many vegan alternatives.
Hi Megan! Thanks for stopping by. We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanne P
June 12, 2023
Fading
POSTED BY:
Joanne P
June 12, 2023
Color fades within days showing grey. If I wasn’t grey I would like the product
Joanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey W.
June 12, 2023
I did everything per instructions and didn’t cover my gray
POSTED BY:
Tracey W.
June 12, 2023
Was really excited to color my hair but even following to directions exactly looks off and it did not cover my gray
Tracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rennee B.
June 11, 2023
too dark
POSTED BY:
Rennee B.
June 11, 2023
too dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown.
Rennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Freda T.
June 11, 2023
A little intense.
POSTED BY:
Freda T.
June 11, 2023
I want dark brown hair color, but...
I'm glad I only left the color on for 11 minutes and not 35 minutes.
Freda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dani M.
June 10, 2023
Once again my hair is black instead of brown!
POSTED BY:
Dani M.
June 10, 2023
Milk Chocolate brown. That was the request and for the 2nd time it is black and horrible. I'm out! Back to Madison Reed.
Dani - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Ariel - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cassandra N.
June 8, 2023
Soooo disappointed
POSTED BY:
Cassandra N.
June 8, 2023
It’s hard to list everything wrong with it but first off it stinks, the worst smelling hair dye I’ve ever used. It made my hair feel dry, extremely tangled,frizzy and brittle. I followed the instructions exactly, except for I didn’t have enough dye left to do the final rinse with it. That being said I BARELY had enough to cover my hair, my hair is about to the middle of my back. The free bottle is technically a scam because you need both bottles if you’re following the directions so you really don’t get extra. I made sure to saturate my greys but they didn’t get covered, I’ve never had a problem with my old hair dye. And lastly it is way too dark, it was supposed to be medium brown and now that my hair is dry it’s closer to black than brown. I thought that this was supposed to be better than box dye but L’Oréal Féria has never disappointed me like this
Cassandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Sylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cynthia N.
June 7, 2023
Color not what I expected.
POSTED BY:
Cynthia N.
June 7, 2023
Please don't send me any more color/cancel my subscriptions.
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ștefana T.
June 6, 2023
Nice color
POSTED BY:
Ștefana T.
June 6, 2023
I like the color, but what if I want to change it? Why is so hard, almost impossible to change the color? Why is so hard, almost impossible to cancel an order?
This batch seems darker than it had been before.
In general, I find it takes a lot for the water to run clear when wrenching out the color after the set time during the process.
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kate D.
June 6, 2023
Colour faded away quickly
POSTED BY:
Kate D.
June 6, 2023
I’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿
Hi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Shawna J.
June 6, 2023
Zero Color
POSTED BY:
Shawna J.
June 6, 2023
I asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it.
Shawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda W.
June 6, 2023
My box was delivered empty
POSTED BY:
Linda W.
June 6, 2023
I was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janina W.
June 5, 2023
Color was not what expected
POSTED BY:
Janina W.
June 5, 2023
I wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding
Hi Susan! We are so sorry to hear that your color hasn't covered the greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Justyne H.
June 5, 2023
Need help
POSTED BY:
Justyne H.
June 5, 2023
I do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help
Justyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly S.
June 5, 2023
Color is so flat
POSTED BY:
Kelly S.
June 5, 2023
The color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marcy F.
June 5, 2023
Didn’t last
POSTED BY:
Marcy F.
June 5, 2023
I’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed?
Marcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rebecca A.
June 5, 2023
Hair color
POSTED BY:
Rebecca A.
June 5, 2023
The hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair.
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michele F.
June 5, 2023
To dark
POSTED BY:
Michele F.
June 5, 2023
The color is to dark, need to change to a lighter color.
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kathleen S.
June 5, 2023
Slightly dark!
POSTED BY:
Kathleen S.
June 5, 2023
The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked.
Kathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Carlie V.
June 4, 2023
Disappointed in color pay off
POSTED BY:
Carlie V.
June 4, 2023
I was very excited to try eSalon, but was disappointed in the results. The color I got was not what I expected and I made sure to follow the instructions very carefully. My hair also doesn't feel as silky after coloring as it has done with other at home coloring kits. I will not be repurchasing.
Carlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheila L.
June 4, 2023
not a great color for the summer
POSTED BY:
Sheila L.
June 4, 2023
i asked for an adjustment on my color, i have done this before with good results but this color was way too dark, between this and the awful high lights - i was not impressed. i was going to my bf family for a baby shower, and this just looked terrible
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Nicole J.
June 4, 2023
Not so "custom"
POSTED BY:
Nicole J.
June 4, 2023
I have been coloring my hair for a long time. I know what color to use but thought I'd give eSalon a try. I ordered the color closest to what I currently use but was disappointed there weren't more choices. I got a message from my "colorist" who said the color I ordered was too dark to go in one step so she changed my order to Strawberry blonde when I'm currently medium auburn. I replied that I did NOT want strawberry blonde but they sent it anyway.
My hairstylist says if I use this product it will make my hair pink. Tried to call but they don't answer. Not exactly my idea of "custom" coloring and satisfaction guaranteed!
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
samantha R.
June 4, 2023
Not a fan
POSTED BY:
samantha R.
June 4, 2023
Honestly it just gave my brown hair a gloss treatment and I have greys still. It isn’t black violet at all
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jasmina C.
June 3, 2023
Quality decreased dramatically
POSTED BY:
Jasmina C.
June 3, 2023
Lats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit.
Hi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Betty B.
June 3, 2023
Disaster
POSTED BY:
Betty B.
June 3, 2023
After applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again.
Betty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Inez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue S.
June 2, 2023
Very bad
POSTED BY:
Sue S.
June 2, 2023
It didn’t helped, the color was supposed to be darkest brown but it looks like light brown and it does not even cover my grey hair. Very disappointed
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rekha B.
June 2, 2023
My first trial purchase
POSTED BY:
Rekha B.
June 2, 2023
I am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair
Rekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Patty M.
June 2, 2023
I wasn't happy with my new color
POSTED BY:
Patty M.
June 2, 2023
The new color did not cover my grey it turned it a funky color at first and was gone in two washes
This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this?
Patty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Pauline T.
June 1, 2023
Dry
POSTED BY:
Pauline T.
June 1, 2023
Product doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all
Pauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angelique M.
May 31, 2023
The light brown turned black
POSTED BY:
Angelique M.
May 31, 2023
I talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black.
Angelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie R.
May 31, 2023
Don’t bother
POSTED BY:
Stephanie R.
May 31, 2023
The color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Aj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
.
May 30, 2023
Charged your account whenever they like
POSTED BY:
.
May 30, 2023
Be careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online!
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie H.
May 30, 2023
Color review
POSTED BY:
Katie H.
May 30, 2023
I would like it a little more copper but not as warm red as the last one from May.
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Victoria J.
May 29, 2023
Wrong color
POSTED BY:
Victoria J.
May 29, 2023
I was suppose to have a dark red and instead my hair turned orange. Reached out without any response. Cancelled.
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Harriet C.
May 29, 2023
Awful colour match.
POSTED BY:
Harriet C.
May 29, 2023
I ordered medium brown for my hair jt came out black. It is dreadful. I would not recommend this to anyone. It is cheaper than a salon for a reason, it’s is awful quality and it is not worth it
Hi Harriet! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back t you to help you further.
POSTED BY:
Hanna M.
May 29, 2023
Not a pleasant surprise
POSTED BY:
Hanna M.
May 29, 2023
First of all it makes me angry each time, that the color is only for roots. I don’t want to do roots only, I do not have technique for that, it gets messy. Last two times I was starting with roots but ended with color on all hair. Although it was nice and I was happy, this time it went wrong. I don’t know how can this be same mix as always. My hair is dark and dull. I’m not sure this product is really for me.
Kathy - We’re so sorry to hear that your experience was not as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Louis A.
May 28, 2023
Hair color
POSTED BY:
Louis A.
May 28, 2023
The hair color did not work for me. I requested that I have no red colors or red colors in my hair after. I dotted and the only colors that Came up was. Was auburn
Louis - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Melissa T.
May 26, 2023
I was excited
POSTED BY:
Melissa T.
May 26, 2023
This hair dye was gritty and fried my hair I'm pretty unhappy
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Stephanie G.
May 26, 2023
Too dark
POSTED BY:
Stephanie G.
May 26, 2023
This colour came out way too dark and had lots of red tones in it. I want to rid of the red in my hair and this picked it up more that when it lightened more red came out.
This is just not the colour I wanted to achieve and was disappointed
Stephanie - We are so sorry to hear your color did not turn out as you had hoped! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further.
POSTED BY:
Lisa M.
May 26, 2023
Not as blonde (light) as I'd imagined
POSTED BY:
Lisa M.
May 26, 2023
Where my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : (
Hi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Lisa E.
May 26, 2023
Lackluster gray coverage
POSTED BY:
Lisa E.
May 26, 2023
I tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : (
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica G.
May 26, 2023
Review
POSTED BY:
Jessica G.
May 26, 2023
Received the hair dye and it partially spilled within the box was unable to use it
Jessica - We are so sorry to hear that your color arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jessica W.
May 25, 2023
Didn't cover
POSTED BY:
Jessica W.
May 25, 2023
Was disappointed as my grays didn't get covered and I dont feel like there is much dimension in the color.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Suzi S.
May 25, 2023
NOT happy
POSTED BY:
Suzi S.
May 25, 2023
The colour did not at all hide my grey hair and I followed the instructions to the T. Very disappointed as was super impressed up until using it!
Ana U. We are so sorry to hear our colour did not meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie D.
May 24, 2023
Wanted same color as first one I received
POSTED BY:
Debbie D.
May 24, 2023
Wasn’t right color for my hair as didn’t last 2 washes and made my roots look ginger and awful.
My very first order I put in that color was amazing I did put a note on to say that I wanted same color as my first one but never got it 😭
Hi Debbie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Amanda C.
May 24, 2023
Not colour requested
POSTED BY:
Amanda C.
May 24, 2023
I requested to go lighter for summer but no change to colour that arrived.
Cara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marian T.
May 23, 2023
My hair turned out brown instead of blonde...it was a disaster
POSTED BY:
Marian T.
May 23, 2023
My hair turned out brown instead of blonde...a real disaster
Hi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further.
POSTED BY:
April M.
May 23, 2023
Order wrong
POSTED BY:
April M.
May 23, 2023
I'm considering ordering my monthly hair dye from elsewhere.
My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red.
I went to the color change tab, wrote specifically what I wanted.
I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED?
April - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Micaela G.
May 23, 2023
Not medium blonde
POSTED BY:
Micaela G.
May 23, 2023
I got medium blonde and put it on my light blonde bleached hair and it made my hair brown!
Micaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda P.
May 22, 2023
Need to cancel
POSTED BY:
Linda P.
May 22, 2023
I can't seem to cancel. Please, Just retired. I am broke
Linda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tina K.
May 22, 2023
Turned orange
POSTED BY:
Tina K.
May 22, 2023
Followed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied.
Tina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Heather S.
May 20, 2023
Roots
POSTED BY:
Heather S.
May 20, 2023
Did not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katherine J.
May 20, 2023
Bit too dark
POSTED BY:
Katherine J.
May 20, 2023
The first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all.
Hi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Rebecca G.
May 20, 2023
Not enough red too much black
POSTED BY:
Rebecca G.
May 20, 2023
It doesn't even cover the greys and isn't enough for my hair
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Amanda S.
May 20, 2023
Didn’t receive my color
POSTED BY:
Amanda S.
May 20, 2023
Tried to contact costumer service several times, never got an answer, still waiting for my color!
Hi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further.
POSTED BY:
Leanne D.
May 20, 2023
Missing Purple
POSTED BY:
Leanne D.
May 20, 2023
This new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone.
Leanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
SHIRLEY S.
May 19, 2023
This dye did not work.
POSTED BY:
SHIRLEY S.
May 19, 2023
After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone.
SHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details.
POSTED BY:
Pauline P.
May 19, 2023
Brassy looking
POSTED BY:
Pauline P.
May 19, 2023
This was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service.
Pauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa S
May 19, 2023
Brassy and dark balance is off!
POSTED BY:
Lisa S
May 19, 2023
Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it.
I just went out and I was asked if I was a red head! Embarrassing!
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline S.
May 19, 2023
color is off
POSTED BY:
Jacqueline S.
May 19, 2023
I got the golden brown, which didn't look great and then I got the light brown, which is too light, but the dark brown would be too dark. Just haven't been able to find my color.
Jacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cas P.
May 18, 2023
Turned my brown hair jet black
POSTED BY:
Cas P.
May 18, 2023
Turned my hair jet black not medium brown. Not what I wanted at all. My hair came out really awful
Cas P. - Thank you for reaching out to us. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela H.
May 18, 2023
Didn't work well
POSTED BY:
Pamela H.
May 18, 2023
I am disappointed with the eSalon color, partly my own fault.
Pros; super easy to use, everything was included in the kit, kit was beautifully packaged, color was exactly what I ordered.
Cons: the color I ordered was too dark and didn't look like a natural color. I chose the color and unfortunately, choosing from a small color online, I choose the wrong color. After washing my hair the second time I noticed that grey was showing already in my temples. I don't know if my hair just doesn't hold the color or the color doesn't stay on grey hair. I'm a senior and even perms don't hold the way they used to so it may be my hair.
Outcome: I won't order again but I'll go back to having my hairdresser color my hair.
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Aleisa B.
May 18, 2023
Okay… In the interim
POSTED BY:
Aleisa B.
May 18, 2023
I’ve needed 20 volume. The whole top of my head is grey and I wanted more of an orange hue and ended up with a pink/brown hue after some fading
Aleisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
Kelly - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tatiana S.
May 18, 2023
Much too dark
POSTED BY:
Tatiana S.
May 18, 2023
My hair turned a murky brown instead of light ash blonde. No thank you!
Hi Tatiana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Shannon M.
May 17, 2023
Faded
POSTED BY:
Shannon M.
May 17, 2023
I’ve recieved several orders with e-salon and all were easy and great and within a couple of weeks they were faded even though I’ve gotten permenent. Within a few days of using this new dye my hair faded back to its previous color. Very unhappy I spent money on this just for it to not even last a week.
Shannon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
kathy G.
May 17, 2023
Did not spread evenly
POSTED BY:
kathy G.
May 17, 2023
Followed all the directions to a T and ended up with red only on my part and around my face.
Kathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shirley W.
May 16, 2023
Didn't cover my grey but
POSTED BY:
Shirley W.
May 16, 2023
I like the color and the way my hair feels but it didn't cover my grey very well.
Shirley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel M.
May 16, 2023
Never recieved it
POSTED BY:
Rachel M.
May 16, 2023
I never recieved my order. No communication nothing...so I can't tell you if it is worth the purchase...as of now... very disappointed!
Rachel - We're so sorry to hear that you did not receive your order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Heather B.
May 16, 2023
Meh but getting there
POSTED BY:
Heather B.
May 16, 2023
The color is not quite right and does not look natural. Too much plum or red. I think we can get there as esalon is so easy to work with!.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nikki P.
May 15, 2023
My hair turned orange!!!
POSTED BY:
Nikki P.
May 15, 2023
I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again.
Nikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Iris G.
May 15, 2023
T doesn't do what is supposed to
POSTED BY:
Iris G.
May 15, 2023
The hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted.
Iris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Christi M.
May 14, 2023
Color bottle no seal came half full
POSTED BY:
Christi M.
May 14, 2023
Half the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality.
Christi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandy
May 13, 2023
Worst customer service beware
POSTED BY:
Sandy
May 13, 2023
This was the worst experience I’ve ever had with on line purchase.
Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡
Sandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine A.
May 13, 2023
Did not match at all
POSTED BY:
Christine A.
May 13, 2023
I do not like the color match at all. Way to light. Doesn't cover all the grey either.
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roberta G.
May 13, 2023
Very disappointed
POSTED BY:
Roberta G.
May 13, 2023
My color was supposed to be dark ash blond. I now have medium brown hair with a red undertone.
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kelly S.
May 13, 2023
Unhappy
POSTED BY:
Kelly S.
May 13, 2023
The color is nothing like my natural hair color or like the picture I sent. It’s about 3-4 shades darker. Also, the few gray hairs I do have were not covered by the dye and with my hair now being almost black they show up even more! Totally unhappy with this whole experience using this product.
Kelly - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sally B.
May 13, 2023
Easy to use but didn't cover greys
POSTED BY:
Sally B.
May 13, 2023
Easy to use and a lovely color. Disappointed with the results overall. I have dark hair with a few greys which sadly weren't covered by the color. Tried two goes with the root cover sets but still no good. When I raised my problem the instructions were changed to leave the product on longer but this made no difference.
Marilyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
