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Andrea - We truly value your feedback. Upon reviewing your profile we see that you are already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Louise F.
August 25, 2023
where's the copper
POSTED BY:
Louise F.
August 25, 2023
There wasn't enough copper. it was brown however i expected more blends I felt like i was wearing a wig or poor color/ cheap outcome
Louise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl D.
August 23, 2023
Disappointed with color
POSTED BY:
Cheryl D.
August 23, 2023
I did not care for the color or coverage. I have done my hair at home for years using a brand I can buy at store. The esalon color was dull and did not blend grays. Harder to use also. Sorry would not use again
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Martha A R.
August 23, 2023
Unfortunate outcome
POSTED BY:
Martha A R.
August 23, 2023
The color is beautiful but it was everything I requested to avoid. I requested to stay away from red and not too dark. On the plus side, it covered my grays but now I have a color that I dislike. In other words, I paid for a color that I wanted to avoid.
Martha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Renée A.
August 22, 2023
Uneven colour
POSTED BY:
Renée A.
August 22, 2023
I am very disappointed with the result. While the root color was clearly modified to my request (darker, less copper) and turned out really beautiful, the colour for the length is practically the same as before and now I have two different colors on my head. It's giving me a heavy "outgrown roots" kind of look and I don't like it at all. I don't understand why the colour for the length is such a different shade from the roots and why this wasn't adjusted.
Hi Renée! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kelly P.
August 21, 2023
Waste
POSTED BY:
Kelly P.
August 21, 2023
Although I love the color, I’d rather go gray and lose all the waste that comes in the box. I don’t order as often as I used to because I can buy just the color in local salon here, without all the extra “stuff” that goes to waste. An option for JUST the color would be wonderful. When I called about this, I was told to donate the extras to a homeless shelter. Think about that for a minute.
Also, gray coverage is difficult. Color is beautiful, but fades within the week.
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
billie C.
August 21, 2023
Color came out red -
POSTED BY:
billie C.
August 21, 2023
I don't know what happened to this company - it used to be right on but the last order was too red, they graciously made another suggestion and I had the same problem.
Billie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa W.
August 21, 2023
Not enough color
POSTED BY:
Melissa W.
August 21, 2023
Informed you that there was not enough color for my hair thickness, and was sent an email that a free additional set would be sent that I never received. Jut got another shipment with the same amount.
Melissa - We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Carmela E.
August 20, 2023
Just like every other store bought color, just more expensive
POSTED BY:
Carmela E.
August 20, 2023
I specifically asked my "color specialist" for a medium brown that did not turn reddish brown after a couple of weeks. Sure enough, I spent twice as much on this scam and the exact same thing happened. Unfortunately, I forgot to cancel (the same scam everyone uses, "try it for $10!" but that mistake is on me). Turns out that there is a way to prevent this, a real colorist did my hair and, for the first time ever it didn't turn red. Apparently, anyone who has ever taken a color class knows how to do this. This product is garbage, it faded faster than even the store brands that I have purchased over the years for less money and they must have poured the same boring medium brown formula into the bottle marked "custom designed just for you!!!!!" Don't waste your money. Go to a real colorist who will then tell you exactly how to mix your color at home -- mine did, but I go back to her because unlike this ridiculous company, I trust her to take my concerns seriously.
Carmela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karena A.
August 20, 2023
Disappointed
POSTED BY:
Karena A.
August 20, 2023
I've very disappointed in this company. I paid high price in the end only receiving start up kit. Never my rest ongoing. So I called speak to someone an I was told they sent out the product an this. Was there last time they will be sending out free stuff to me. And I said man that's not what I'm expecting I want to be getting what I paid for. And as it stands still the second time around nothing has come to me except for one round of the product that I paid for way more. Very disappointed nervous to even try what they sent me because now I'm not going to have anything to do with the company that's going to accuse me of trying to get free product.
Karena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicola S.
August 19, 2023
Didn't work for me
POSTED BY:
Nicola S.
August 19, 2023
I have ginger roots and meh hair on rest. Gonna have to sort it out some how.
Judy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela G.
August 17, 2023
Again not the right color...
POSTED BY:
Angela G.
August 17, 2023
Sent pictures for the color I wanted.....not even close and the 2 bottle don't even match up well.....kinda pissed.....again.
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Samantha K.
August 17, 2023
A lot darker than I thought
POSTED BY:
Samantha K.
August 17, 2023
I was so excited to receive my colour box last night, so of course I had no patience and did my hair last night.
However, I was in shock after washing my hair because it is a lot darker than in the pictures its like a dark brown not a medium brown with golden bits. So a little disappointed.
But other than that it arrived quickly, and it does exactly what it says so I will definitely being getting my hair colour from here again but not this colour.
Kayleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Barb F.
August 15, 2023
Too dark
POSTED BY:
Barb F.
August 15, 2023
The color I received is way too dark for me. While the color on my hair is rich, it does not look right with my skin tone, it does not look natural.
Barb - We're truly sorry that our hair color did not provide your desired color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sharon K.
August 15, 2023
3rd time a charm - no!
POSTED BY:
Sharon K.
August 15, 2023
I need to cancel any forthcoming shipments of your products. I’ve tried three times and even sent exact formula my hairdresser uses. And you charged me! Went from gold to ash so I’m not sure I could recommend to others.
Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jacqui K.
August 15, 2023
Trial Number 1
POSTED BY:
Jacqui K.
August 15, 2023
This was the first time I have used E Salon hair color. I do have a few grey hairs at my temples and the color really didn't pick them up. Also, the color that was chosen for me was nice, but it left my hair looking brassy or having a lot of red tones. I would prefer not using purple shampoo every time I wash my hair!
Jacqui - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tonia S.
August 15, 2023
Haven’t even used it and I’m already disappointed
POSTED BY:
Tonia S.
August 15, 2023
I placed my first order no problem. It arrived today and the color apparently leaked all over everything in the package. I took photos and logged into my account to figure out where to upload photos of the damaged order as well as to stop future orders. I don’t see anywhere to contact anyone besides to call and I don’t see any option to stop future orders. Horrible first experience.
Tonia - We’re so sorry to hear your order arrived damaged. Please keep your eye out for an email from us. We truly appreciate your feedback.
POSTED BY:
Beveley S.
August 15, 2023
Colour not suitable
POSTED BY:
Beveley S.
August 15, 2023
I chose a colour that said natural gold. Picture showed dark reddish colour. The actual colour is black. I'm not happy with it. The quality is good though.
Jacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alicia M.
August 14, 2023
I hope mine was formulated wrong.
POSTED BY:
Alicia M.
August 14, 2023
What I wanted was NOT what came out. I am a copper/blonde/ strawberry blonde & what I ordered was that color too to bring back my youth hair colors. What I got....a magenta type color. It was horrible. I washed my hair in dandruff shampoo mixed w Emergen C vit powder that evening then the next day to remove the product. Never again.
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucy K.
August 13, 2023
Colour not as per my photo
POSTED BY:
Lucy K.
August 13, 2023
The colour was not as per photo that I’d sent. Also, it was sent to the wrong address. I’ve checked my account & it was sent to an old work address, when the shipping address on my account is my home address & correct. There was not enough red in my colour so my hair now looks purple! Very disappointed. Also, after a lotof searching I was unable to contact customer services to give them this feedback…… not the best, sadly.
Hi Lucy! We apologize for the inconvenient with your color and the delivery. Please check your emails, we just got back to you to help you further.
POSTED BY:
JoAnn H.
August 13, 2023
There was too much red.
POSTED BY:
JoAnn H.
August 13, 2023
I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade.
JoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Melissa L.
August 13, 2023
It wasn't the color I was thinking of.
POSTED BY:
Melissa L.
August 13, 2023
My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it.
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Sheila I.
August 13, 2023
Cancel subscription
POSTED BY:
Sheila I.
August 13, 2023
Did not work well!!!! Please cancel subscription!!!
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jay T
August 12, 2023
Why is my hair dark pink 😭
POSTED BY:
Jay T
August 12, 2023
I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please
Hi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Buttercup
August 12, 2023
Expecting to last longer
POSTED BY:
Buttercup
August 12, 2023
The color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️.
However, my curly hair is curlier than ever and I am loving that!!!😄
I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️.
I have another box and will be trying to color again. Hopefully the results will be different🤞🏼.
Buttercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Marci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristin L.
August 10, 2023
Colour faded arter 2.nd wash
POSTED BY:
Kristin L.
August 10, 2023
This was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed!
Kristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lauren M.
August 10, 2023
Too expensive
POSTED BY:
Lauren M.
August 10, 2023
The product is fine but not $35 fine. Will be canceling this time.
Lauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa S.
August 10, 2023
Not really the colour I wanted
POSTED BY:
Lisa S.
August 10, 2023
Lovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after.
Hi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Madalina T.
August 10, 2023
Didn’t work I’m afraid
POSTED BY:
Madalina T.
August 10, 2023
I had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again.
Hi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Mary H.
August 9, 2023
It arrived was it’s only positive.
POSTED BY:
Mary H.
August 9, 2023
When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare!
Mary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christie Renegar R.
August 9, 2023
Green
POSTED BY:
Christie Renegar R.
August 9, 2023
I loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!!
Christie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Zoe M.
August 9, 2023
warm brown instead of neutral
POSTED BY:
Zoe M.
August 9, 2023
I selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again
Zoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie S.
August 9, 2023
THEY MAKE IT HARD TO CANCEL
POSTED BY:
Stephanie S.
August 9, 2023
While I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this.
Stephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Katherine S.
August 9, 2023
Didn't cover grey roots
POSTED BY:
Katherine S.
August 9, 2023
I left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots.
Hi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Leslie L.
August 8, 2023
It came out much darker than expected
POSTED BY:
Leslie L.
August 8, 2023
By itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store.
HI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Alice W.
August 8, 2023
If this is light brown Im colour blind
POSTED BY:
Alice W.
August 8, 2023
After the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing
Maricel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gia B.
August 7, 2023
Horrible experience!
POSTED BY:
Gia B.
August 7, 2023
Close my account!
Close my account! Close my account! Close my account! Close my account! Close my account! Close my account!
Gia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Smiley
August 5, 2023
Unhappy with product
POSTED BY:
Smiley
August 5, 2023
Wanted dark blonde with highlights and got dark blonde for roots only
Smiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Stephanie L.
August 4, 2023
Horrible
POSTED BY:
Stephanie L.
August 4, 2023
I have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring.
I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Willie G.
August 4, 2023
Dull color no shine
POSTED BY:
Willie G.
August 4, 2023
I’m not happy with this color hair is dry dull no shine
Willie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Megan C.
August 4, 2023
Just okay
POSTED BY:
Megan C.
August 4, 2023
The ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again.
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Evelyn B.
August 4, 2023
Box said Medium Ash Blond, but hair is now Light to Medium Auburn
POSTED BY:
Evelyn B.
August 4, 2023
My hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product.
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pegi N.
August 4, 2023
It is red
POSTED BY:
Pegi N.
August 4, 2023
The color was supposed to be a honey brown and it is bright red.
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan S.
August 4, 2023
Ruined texture
POSTED BY:
Susan S.
August 4, 2023
I'm not happy with the texture of my hair after using the product. The color was fine, but the texture felt like the cuticle is still open. I've never had this rough texture before. I used the conditioner, but my hair has been damaged after applying the color and a gentle blow dry.
Susan - We’re truly sorry to hear about your recent experience after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maureen H.
August 3, 2023
Not as ordered
POSTED BY:
Maureen H.
August 3, 2023
Colour was not what I ordered. Not sure why colourist would decide to change my selection. Would not order again.
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn P.
August 3, 2023
Color was oxidized (according to my hair hairdresser)
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jappreet N.
August 2, 2023
No shine, blah
POSTED BY:
Jappreet N.
August 2, 2023
It has no shine, my hair looks like matte strings.
Jappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jeanna P.
August 1, 2023
not what i wanted at all
POSTED BY:
Jeanna P.
August 1, 2023
I'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated
Jeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia M.
August 1, 2023
I was not completely satisfied with my color. The set was great.
POSTED BY:
Alicia M.
August 1, 2023
The custom color set was great. However, I would have liked a deeper and darker red.
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sandie G.
July 30, 2023
Uneven
POSTED BY:
Sandie G.
July 30, 2023
I feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring!
Hi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Madina I.
July 30, 2023
It was too red
POSTED BY:
Madina I.
July 30, 2023
I ordered a cold tone; however, at the end the final colour had a strong red shadow, it took almost two weeks to get rid of it.
Hi Madina! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Debra B.
July 30, 2023
Grey coverage
POSTED BY:
Debra B.
July 30, 2023
I followed all of your instructions applied dye to Grey streaks first and made sure that it was well covered it looked great for 3 days then the Grey was back.I used color protection shampoo and rinse. The color should be bright and shiny but it's not. I'm vary unhappy and will not be reordering.
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Becky S.
July 30, 2023
Did not cover grays
POSTED BY:
Becky S.
July 30, 2023
I followed the directions exactly as instructed. The final results were disappointing as I can still see my grays.
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Makenzie O.
July 30, 2023
Color was great
POSTED BY:
Makenzie O.
July 30, 2023
Color was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure.
Makenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie D.
July 29, 2023
The Last Order I Got
POSTED BY:
Debbie D.
July 29, 2023
I have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ?
Debbie Curran-DeCaro
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sana K.
July 29, 2023
Color was darker than what I wanted
POSTED BY:
Sana K.
July 29, 2023
I love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw!
Sana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy W.
July 28, 2023
Hair color
POSTED BY:
Stacy W.
July 28, 2023
I was not happy with the red copper color. The color did not stick out.
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Emma K.
July 28, 2023
Communication is poor
POSTED BY:
Emma K.
July 28, 2023
I emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off.
Hi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sonia B.
July 28, 2023
Shame
POSTED BY:
Sonia B.
July 28, 2023
Had high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder.
Hi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further.
POSTED BY:
Rebecca E.
July 28, 2023
Not the colour I requested
POSTED BY:
Rebecca E.
July 28, 2023
I am still I'm shock. I ordered a dark blonde copper.
My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome
It is nothing like the hair colour I chose.
HI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sheilah W.
July 28, 2023
Disappointed Results
POSTED BY:
Sheilah W.
July 28, 2023
I was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future.
Sheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Annette D.
July 28, 2023
Terrible
POSTED BY:
Annette D.
July 28, 2023
This is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee.
Annette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Karen W.
July 28, 2023
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!
POSTED BY:
Karen W.
July 28, 2023
E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!!
Karen - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Debra D.
July 28, 2023
Refunding your money
POSTED BY:
Debra D.
July 28, 2023
I will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deanne H.
July 28, 2023
Terrible conartists
POSTED BY:
Deanne H.
July 28, 2023
Turn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!!
Hi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further.
POSTED BY:
Maite H.
July 28, 2023
Decent Product Wrong Color
POSTED BY:
Maite H.
July 28, 2023
It is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid.
Maite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
Mornia R.
July 27, 2023
Didn’t Perform Well
POSTED BY:
Mornia R.
July 27, 2023
I am not happy with my coloring kit. I used it and the color in the bottle wasn’t the color I ended up with. There wasn’t any Red/Copper once I finished, not even the many grays I have. It looked like I just dyed it a medium dark brown. My daughter went to the store and got a coloring kit and her results turned out really great and she ended up with the reddish copper color I was hoping my eSalon kit would provide for me. We both have brown hair, matter of fact, her natural brown is actually darker than my hair.
Mornia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Johanna G.
July 27, 2023
Wrong color
POSTED BY:
Johanna G.
July 27, 2023
I said don't like color and anyway sending and pay for that. Ugh
Johanna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Randi B.
July 26, 2023
A little brassy
POSTED BY:
Randi B.
July 26, 2023
I love the highlighting but it came out a little brassy.
Randi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Holly R.
July 26, 2023
Not what I expected
POSTED BY:
Holly R.
July 26, 2023
Based on the answers that I provided and what I wanted, I did not get what I wanted. The color was so much darker than what I wanted and in my opinion did not compliment my skin tone at all. It actually played down my skin tone. I have had way better results from box color bought from a drugstore. The instructions were confusing and the only reason for the 2 stars that I rated were for the smell. It smells amazing!
Holly - We’re sorry to hear that your color came out darker than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTED BY:
Jesy T.
July 26, 2023
A little disappointed
POSTED BY:
Jesy T.
July 26, 2023
It didn't cover my grays as well as I thought it would, considering the price of the product..
Jesy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alexandra H.
July 25, 2023
Just no
POSTED BY:
Alexandra H.
July 25, 2023
Flat color, too dark, too many requests for the correct color.
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy B.
July 24, 2023
Totally different colour to what I asked for
POSTED BY:
Amy B.
July 24, 2023
I asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :(
Hi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy H.
July 24, 2023
Does not work well with grays
POSTED BY:
Amy H.
July 24, 2023
I used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cheryl B.
July 24, 2023
Didn't cover grays, very red
POSTED BY:
Cheryl B.
July 24, 2023
So frustrated
New color didn't cover grays and it made my hair red instead of blonde
Very disappointed
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca Q.
July 24, 2023
Color not as expected
POSTED BY:
Rebecca Q.
July 24, 2023
I asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all.
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassie W.
July 23, 2023
Went from orange to dark orange..
POSTED BY:
Cassie W.
July 23, 2023
dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie J.
July 22, 2023
Lackluster grey coverage.
POSTED BY:
Julie J.
July 22, 2023
Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elaine F.
July 22, 2023
Disappointed
POSTED BY:
Elaine F.
July 22, 2023
The first time I used my colour it was amazing but now it doesn’t seem anything like it.It doesn’t last as long before it fades I leave on the correct time use shampoo and conditioner for coloured hair but it still fades so fast
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle G.
July 21, 2023
Great Coverage but
POSTED BY:
Michelle G.
July 21, 2023
Covered all of my grey but made my hair feel so dry. I will not use it again i'm afraid
Hi Michelle! We are sorry to hear that the color made your hair dry. Please check your emails, we just got back to you.
POSTED BY:
Rachel J.
July 21, 2023
Did not work!
POSTED BY:
Rachel J.
July 21, 2023
I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mandy Q.
July 20, 2023
This dried out my hair
POSTED BY:
Mandy Q.
July 20, 2023
Normally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking.
Hi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sharon P.
July 20, 2023
Colour is great
POSTED BY:
Sharon P.
July 20, 2023
The colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick
Sharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bernadette O.
July 20, 2023
Not long lasting
POSTED BY:
Bernadette O.
July 20, 2023
I was looking for coverage of my grey hair...grey was covered for about 5 days....very upset
Bernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Cristina M.
July 19, 2023
Does not last
POSTED BY:
Cristina M.
July 19, 2023
After 2 washes the color is gone. Very disappointed
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Abby L.
July 19, 2023
Not quite what I asked for.
POSTED BY:
Abby L.
July 19, 2023
I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that!
This time I'm not happy, once again.
Abby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Valerie S.
July 19, 2023
Not enough Grey coverage
POSTED BY:
Valerie S.
July 19, 2023
Not enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it.
Valerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joan W.
July 19, 2023
Color
POSTED BY:
Joan W.
July 19, 2023
Poor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats.
I have sent pictures of my tri-color hair 3 times now, and still not getting the right color.
Joan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kay H.
July 19, 2023
Not Good With Grey Hair
POSTED BY:
Kay H.
July 19, 2023
This is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair.
Kay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
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