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the color sent was 100% different from the color I specified. After dyeing, my hair lost its quality. This company continues to send me hair dye, withdraw money from my card even though I have called twice and refuse to use these dyes.
Mash - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Zeldra W.
October 12, 2023
Still waiting
POSTED BY:
Zeldra W.
October 12, 2023
Not really your fault but royal mail still haven't delivered it. Bloody nightmare trying to collect as well.
Kristen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Alice F.
October 9, 2023
Washed my hair once, and out came the dye
POSTED BY:
Alice F.
October 9, 2023
Turns out this permenant hair colour isn't so permenant.
Great idea, disappointing colour.
Reina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emily J.
October 7, 2023
Marroon
POSTED BY:
Emily J.
October 7, 2023
I was looking for revitalizing my natural red hair. As I have gotten older, my hair got darker. I am really glad that I didn't get anything more than semi-permanent because my hair is at least five shades darker, not a natural color, and very marroon.
Emily - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle W.
October 6, 2023
Not the color I wanted
POSTED BY:
Michelle W.
October 6, 2023
I am a natural red head and the color only brightened it. I wanted to go to a beautiful blonde. This was so disappointing. 😮💨
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel K.
October 5, 2023
Disappointed
POSTED BY:
Rachel K.
October 5, 2023
Very drying, contains ammonia and didn’t cover my grays at all
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ernestine M.
October 5, 2023
Unhappy
POSTED BY:
Ernestine M.
October 5, 2023
My beautician colored my hair on a Wednesday. A week later my gray is showing. Hair color is more like a rinse instead of a dye.
Ernestine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
donna L.
October 4, 2023
Your website is deceptive.
POSTED BY:
donna L.
October 4, 2023
I DID NOT SIGN UP FOR AN ONGOING HAIR COLOR DELIVERY. I AM NOT PAYING FOR THIS SECOND DELIVERY YOU TOLD ME ABOUT - AFTER, CONVENIENT FOR YOU, RIGHT - YOU SHIPPED IT . YOUR PHONE HELP IS NOT AT ALL. YOUR WEBSITE MAKES IT DIFFICULT TO SAY NO TO SUBSCRIPTION BECUASE ITS HIDDEN FROM THE ONLINE USER UNTIL YOU CREATE A FIRST ORDER - AND ITS ONLY AFTER THAT FIRST ORDER CAN I FIND CANCEL OR HOLD. I DO NOT EVER WANT ANY ORDERS FROM ESALON AGAIN. I AM NOT INTERESTED IN YOUR FLOOD OF MARKETING EMAILS EITHER. DO YOU THINK PEOPLE COLOR THEIR HAIR EVERY OTHER DAY????? THE COLOR ITSELF WAS NOT GREAT AND ITS DIFFICULT TO USE. BUT MOSTLY ITS YOUR DECEPTIVE SALES PRACTICES THAT CAUSED THIS REVIEW. I NEVER SIGNED UP FOR A SUBSCRIPTION, AND YOU MAKE IT DIFFICULT ON SITE TO FIND AND CANCEL. THIS IS THE ONLY WAY I CAN CONTACT YOUR COMPANY TO MAKE THIS COMPLAINT AND TO CANCEL.
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Patricia - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristin G.
October 2, 2023
Not as expected
POSTED BY:
Kristin G.
October 2, 2023
Hi, I did my hair last night and was disappointed as the color was not what I asked for. I wanted the burgundy color I received last time but in a permanent color. The color came out red, not burgundy at all. It’s not terrible but not what I wanted.
Kristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zoe B.
October 2, 2023
Terrible.
POSTED BY:
Zoe B.
October 2, 2023
Let it process for the time stated in the instructions. Hair still has a brown tint to it, not black and there was no blue at all. Will not be using this overpriced rubbish again.
Hi Zoe! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Michelle S.
October 2, 2023
Too dark
POSTED BY:
Michelle S.
October 2, 2023
The colour came out as very dark brown when I selected medium brown. I stated that my hair is porus which was ignored it seems.
Also, no Indication that I've sighed up for a 4 weekly delivery or the future costs per month.
Hi Michelle! We are truly sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Cabdi W.
October 2, 2023
Great formula
POSTED BY:
Cabdi W.
October 2, 2023
Hard to work with color over the Internet but I received a full kit for dying my hair at lower price than running to the store for dye!
Cabdi - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Maria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Kris M.
October 2, 2023
Horrible
POSTED BY:
Kris M.
October 2, 2023
Avoid this company at all costs. They will ignore your color requests and send you the same color over and over. If you ask for a color confirmation before a product is sent, they will also ignore it and charge your account leaving you stuck with a previous color you stated you were unhappy with
Kris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
erin G.
October 2, 2023
color no good
POSTED BY:
erin G.
October 2, 2023
the color i received based on my suggestions was the same as my current hair color. perhaps user error? eyeball error? nothing changed and i was bummed.
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lori L.
October 1, 2023
The color didn't cover my grays and they bled right through! Now in order not tw
POSTED BY:
lori L.
October 1, 2023
The color didn't work! Grays bled right through! Now in order to color my hair but not fry it I have to wait 6 weeks.Very dissatisfied!
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hannah H.
October 1, 2023
1st color wrong and corrected color wrong.
POSTED BY:
Hannah H.
October 1, 2023
The first color I chose was a red copper. It was vibrantly red where it's pink in the sunlight and has a purple hue in shade. The second color they adjusted it to have less red and more orange. Still came out pinkish red.
This at all isn't the firey ginger color that I've wanted and even explained to the color specialist.
I'm not going to waste any more time with this company. Do not recommend.
Hannah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Connie I.
October 1, 2023
Color
POSTED BY:
Connie I.
October 1, 2023
I had requested my color to be like the Sizzling Spicy Red but my color is just about the same as before and doesn't have the vibrancy i was expecting
Connie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Rochel P.
October 1, 2023
2 different colors = 2 tone hair not 1 tone
POSTED BY:
Rochel P.
October 1, 2023
Very disappointed. Followed instructions to the "t". Did NOT cover gray roots, made roots 2 shades lighter than ends. Embarrassing. Cannot even wear pony tails , then can really see the difference.
Rochel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kylie K.
October 1, 2023
Way too light
POSTED BY:
Kylie K.
October 1, 2023
The highlights were too light to blend both my color
Kylie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candi K.
September 30, 2023
💯 NOT the color I requested.
POSTED BY:
Candi K.
September 30, 2023
This color COULDN’T be more wrong. I even sent a picture of the EXACT color I wanted. Do NOT recommend.
Candi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Thuy N.
September 30, 2023
Didn’t come out the color expected
POSTED BY:
Thuy N.
September 30, 2023
I dyed my hair 4 days ago with the kit and I was really excited to see my result and I was really disappointed. I see little to no changes. I most color i see is probably on my front hair line. I actually waited 15 minutes more passed the suggested time to wash off do the next step. I don’t know what else to say but this color kit give me the same result as the box color I can buy at any store. Probably will not be continuing this subscription.
Thuy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Barbara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nina M.
September 29, 2023
This color was not what I wanted
POSTED BY:
Nina M.
September 29, 2023
Dark golden cooper - I got dark broken almost black
NIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Anneke W.
September 29, 2023
Two missing orders and tracking links that dont work
POSTED BY:
Anneke W.
September 29, 2023
I was a big fan of the hair dye.
But something went wrong during the order before that where i just never received the package or a tracking link. I had to wait 12 businessdays only to have it proof that it wont show up. The customer service was friendly by emailing me that they would and it again. I received notificatian and a link, only the link is for royal mail in GB and it keeps telling me that its an incorrect link. I have now spend money again cause my hair is starting to look awful as we are 4 weeks further and ordered again only to receive another tracking link that does not work. So i am not keeping my hopes up on receiving this one. After which i will cancel my subscription cause spending over 80 euro's without receiving anything is a waste.
Hi Anneke! Thank you for contacting us. We are so sorry to hear that your replacement order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Desiree D.
September 28, 2023
Medium ash brown
POSTED BY:
Desiree D.
September 28, 2023
I started with blonde to wanting a medium ash brown. I do feel like the dye is a quality product and didn’t smell horrible like a box dye but the mix I got was very dark. I ended up with a very dark almost black hair color. My hair feels great and intact though so I give them that.
Desiree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Tina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kelly G.
September 27, 2023
Poor color/Poor customer service
POSTED BY:
Kelly G.
September 27, 2023
Submitted multiple messages after coloring my hair and no one ever sent a reply.
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Laurel N.
September 27, 2023
Color did not hold
POSTED BY:
Laurel N.
September 27, 2023
I tested this color in two areas: one for 35 minutes and another for 45 minutes. There was no change at all. I am not going to use the rest of the bottle because there is no point.
Laurel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica S.
September 26, 2023
Cannot get color correct
POSTED BY:
Jessica S.
September 26, 2023
After a year of constantly having to ask for my color adjusted to get it to the tone I desired from the start, one would think that it would be close enough that I may be happy. Instead, my color is awful and I’m spending a significant amount to have corrections done. There was one single time when I was in tears because the color was so bad that I received a complimentary color, other than that I was told that an adjustment would be made for the color that was to come in 8 or so weeks. My spouse cringes after I dye my hair and I try to avoid mirrors. For a company that claims to have a 100% satisfaction guarantee, I haven’t seen any indication they should present themselves as such.
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rhonda A.
September 26, 2023
Wrong color
POSTED BY:
Rhonda A.
September 26, 2023
Died my hair finally and always had black hair I bought soft black and my hair turned brown talk a a person was to get a refund but they gave me 10 $ refund when I spent over 65$ on there stuff slap in the face for there screw up never buying from this place again and also I sent pics on how my hair color looked im not happy
Rhonda - Thank you for your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Kristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Danielle W.
September 26, 2023
Nothing like I imagined
POSTED BY:
Danielle W.
September 26, 2023
Very upset with what I received will not be purchasing again
Danielle - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
LEANNA H.
September 25, 2023
Damages my hair
POSTED BY:
LEANNA H.
September 25, 2023
Everytime I use your product my hair get dry and damaged. It takes me months to get it healthy again. I keep trying to cancel and your app doesn't let me
Leanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah J.
September 25, 2023
Did not cover grays
POSTED BY:
Sarah J.
September 25, 2023
Disappointed in my first application as the hair at my temples is still gray
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen S.
September 24, 2023
Not really what I asked for
POSTED BY:
Karen S.
September 24, 2023
Nice product left my hair feeling nice. Was very easy to use, but and it's a big but the colour wasn't what I asked for. I wanted a light reddish blonde colour what I got was dark reddish brown.
Karen S. - Thank you for your feedback! We’re so sorry to hear that you felt the colour was not the shade you expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cienna W.
September 24, 2023
Didn’t work
POSTED BY:
Cienna W.
September 24, 2023
I did all of the instructions word for word and my hair is the same color it was before.
Cienna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah R.
September 24, 2023
This product
POSTED BY:
Deborah R.
September 24, 2023
I found #1 They did not mix me the right color. It is about 5 shades darker then I use. I have also see no difference in this product compared to one you buy at the drug store. You just pay 3 times more to get the same results.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie L.
September 23, 2023
Roots do not match rest of my hair!
POSTED BY:
Jackie L.
September 23, 2023
Loved the personalised box I received - everything I needed in the kit ready to go. Instructions were straight forward and easy to follow.
I received a colour for my roots and a separate colour for my ends.
I must admit - dying my own hair was a lot harder than I appreciated. Doing the front sections of my hair were managable; but doing the back sections were really difficult - so took me longer than maybe it is supposed to just for the roots.
I followed all the instructions but my roots have come out a lot lighter than the rest of my hair.
So while I can say that the service, delivery and overall product is fantastic - the colour was not 100% right for me unfortunately.
Jackie L. - Thank you so much for taking the time to share your feedback with us! We are truly sorry to hear that your hair colour didn't come out as expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
CJ S.
September 21, 2023
did not like the color
POSTED BY:
CJ S.
September 21, 2023
I did not like the color it was to dark and ask to have a different color sent. After several emails I just ask them to stop and not send anything else. I understood the shade below the one I had originally received would not lighten my hair but it would be something I could use later on once this shade had lighten. Instead of sending me what I ask for the person just kept telling me what I already knew. Easier to go somewhere else.
CJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa R.
September 19, 2023
Revisions ignored
POSTED BY:
Lisa R.
September 19, 2023
I added instructions to send me a lighter version but you all sent the same color.
Please fix this before sending me more.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristy W.
September 18, 2023
Botched Hair Color
POSTED BY:
Kristy W.
September 18, 2023
I am very disappointed in the results I received with Esalon custom color. I decided to try ESalon based on the recommendation of a friend. I moved states and was looking for a more budget friendly color option as I only needed a root touch up. I provided several recent pictures as well as my previous stylists notes on how to mix my color. The color provided was far too light and red and my roots were very noticeably a different color. They sent a new color at no charge which I appreciated but I still have noticeable color bands after applying it. Any person with real coloring experience would know that the root color would need to be corrected in order to even out my entire head of hair - applying color over color is going to give you inconsistent results. I am now having to spend a pretty penny to have it corrected. I would have had better results picking my own color from CVS or Sally's.
Kristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
RoseMarie S.
September 18, 2023
Didn't cover silver hair
POSTED BY:
RoseMarie S.
September 18, 2023
The first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund
RoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberlee S.
September 17, 2023
Not right for my hair
POSTED BY:
Kimberlee S.
September 17, 2023
I have had my eye on eSalon for so Long and finally decided to try it.
I really hate saying this but for me, it just didn't work out well. I was so careful to follow the directions to the T and the night I did color my hair the color was very pretty, unfortunately, after that it only lasted maybe 2 weeks.
I am careful with what I use and/or put in my hair because I have curley/wavey. dry. turning grey hair and it can be a pain but this color just didn't want to stay and basically washed right out.
Again, I am really sad about it. I've noticed that I have another shipment coming (?) **eSalon CS** how do I cancel all shipments?? Thank you so much
Kimberlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Janice S.
September 17, 2023
Dried out my hair and color faded quickly
POSTED BY:
Janice S.
September 17, 2023
I normally use Loreal Preference, which I found to produce far superior results compared to esalon. I wanted to like this but it was a disappointment.
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christine M.
September 16, 2023
Gray hair
POSTED BY:
Christine M.
September 16, 2023
When I dyed my hair, the gray came thru in just a week, not good, I emailed them when it happened and I'm still waiting for another formula free of charge that I was told they were sending me and didnt..
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda S.
September 15, 2023
Don't order if you want black dye
POSTED BY:
Amanda S.
September 15, 2023
I gave this a fair shot, tried to adjust my order 3 times. I asked for black. All 3 adjustments couldn't get to black, so I spent 3 months with brown or visibly grey roots. Customer service was very friendly, but ultimately unable to make BLACK hair dye. I don't at all understand why it was so difficult. They say satisfaction guaranteed, but that wasn't the case at all. I was so, so disappointed.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marisa C.
September 15, 2023
Do not waste your money
POSTED BY:
Marisa C.
September 15, 2023
This hair color did not cover any of my grays washed completely out!!!! After wasting my money had to go to a salon and get my hair redone the same day!
Marisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Catherine M.
September 14, 2023
Wrong color
POSTED BY:
Catherine M.
September 14, 2023
I was very disappointed with the hair color I received. I wanted a vibrant red/mahogany, but the results were a mousey brown and not fit me
Catherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Valerie R.
September 14, 2023
Grey just does not disappear
POSTED BY:
Valerie R.
September 14, 2023
Hi. This is my second order and it just does not cover any of my gray at all. I do have stubborn grey, but reformulation did not work either.
Valerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rebecca M.
September 14, 2023
not happy
POSTED BY:
Rebecca M.
September 14, 2023
This hair color was not easy to get off my skin, it took me about 30 minutes to rinse it all out of my hair and didn't even last a whole month.
I am cancelling my subscription.
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lynne F.
September 13, 2023
Asked for a lighter red color, I got a brown with a touch of red hue.
POSTED BY:
Lynne F.
September 13, 2023
I asked for a lighter red color, because the red I was being sent was too dark. What I got was brown with a slight hint of red. From birth I’ve always been a strawberry blonde, not brown. Ugh.
Lynne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia O.
September 13, 2023
Does NOT cover my grays!
POSTED BY:
Alicia O.
September 13, 2023
I tried them once and the formula (dark brown) didn’t cover my grays, which happen to frame my face. I told them and they changed the formula so that I’d get better gray coverage. This time didn’t work any better. Now I look like I have 3 different colors of hair - dark brown, gray, and orange (from where some of the grays held onto a slight shade of brown, making them appear orange). I would add a picture if that were an option.
I gave 2 stars bc the kit itself is nice, but their color just doesn’t work on my hair!
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nelly P.
September 13, 2023
Color wasn't right
POSTED BY:
Nelly P.
September 13, 2023
Read so many good reviews about Esalon, and decided after a long time I'd give them a try. I did love everything I got and instructions were easy to understand. Only thing the color wasn't exactly what I hoped to be. I did ask for a color change so will see.
Nelly - We truly appreciate your feedback and we are sorry to here that the color did not turn out as expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackeline D.
September 13, 2023
I don’t like the product, it is not the quality I was looking for.
Jackeline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Andrea P.
September 12, 2023
I'd give zero stars if I could
POSTED BY:
Andrea P.
September 12, 2023
I finally got a chance to use the dye kit and was not at all happy with it. I have long thick hair and the shampoo/conditioner was not enough for my hair. Once I washed it and let it air dry, there was barely any difference in the color compared to my current hair...ZERO grey coverage. Waste of money!
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katie M.
September 11, 2023
3 months / boxes in and colour still incorrect
POSTED BY:
Katie M.
September 11, 2023
I wanted to love esalon. I usually colour my roots with a level 4 box dye mixed with a tiny bit of level 3 to cover the greys and I was tired of having to mix it myself every month. I included lots of pictures and information with my order but the colour (labelled “dark brown”) arrived about 4 shades too light and it looked truly terrible. I had to pay hairdresser to fix it. I explained it was too light and hoped the second box would be better. It was better but still too light. Third box, still too light. My colour is supposedly “darkest brown with ash” but it looks like a medium brown with golden reflections and will only get warmer and lighter as it fades!
Like I said, I want to love esalon. I love the idea. But the execution is extremely frustrating and expensive! If the formula is wrong are you expected to walk around with stripy roots or request a free box until they get it right?
The customer service are great and I’m sure the colourists are too but the formula itself just seems so light and fast fading compared to all other “professional” hair colour. I’m sure once you get the colour correct the service is great.
Hi Katie! We are truly sorry to hear that your color is still not right. Your colorist will carefully review your feedback and formula to provide a solution. Please check your emails, we just got back to you to help you further.
POSTED BY:
Mary Ann W.
September 11, 2023
Hair is falling out. Cancel ALL ORDERS as I will to use e salon product again.
POSTED BY:
Mary Ann W.
September 11, 2023
CANCEL SUBSCRIPTION IMMEDIATELY. MY HAIR IS FALLING OUT!!!!!
Mary Ann - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Vasthi M.
September 11, 2023
Poor Grey Coverage
POSTED BY:
Vasthi M.
September 11, 2023
I’ve been emailing company for help with adjustment to my hair color because formula is just not covering greys. This last shipment was the worst. I’m following all the directions, but after the first wash, my face is outlined with greys. It is so obvious
Vasthi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Leyli A.
September 10, 2023
Wrong colour
POSTED BY:
Leyli A.
September 10, 2023
I've ordered mahogany copper turned out jet black on my hair - had medium brown 🟤 previously!!!
Not happy at all
Have to stripp colour off now this shade doesn't suit me 😑
Hi Leyli! We are so sorry to hear that your hair color has turned out different from expected. Please check your emails, we just to got back to you to help you further.
POSTED BY:
Hana N.
September 10, 2023
Grey hair not covered properly
POSTED BY:
Hana N.
September 10, 2023
I’m happy with the colour but some of my grey hair became visible within 1 week of dying it.
Hana N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Wilson thomason J.
September 10, 2023
Light beige blonde
POSTED BY:
Wilson thomason J.
September 10, 2023
This was my sexy colour so paid more attention on the roots. It’s not come out the same colour. My roots are ginger. I’ll not be ordering any more
Wilson thomason J. - Thank you for your feedback. We are so sorry that your hair colour didn't meet your expectations, and we really want to make things right. We will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer R.
September 10, 2023
Gray roots
POSTED BY:
Jennifer R.
September 10, 2023
Well i really excited about this color hoping it was cover my roots where i would not have to go darker. I liked how it didn't leave a tint around my edges and was too dark on my hair as using a darker brown color from my salon. Would love to try again but the color takes also too long to be delivered.
Thanks
Jennifer R
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Chelsea F.
September 8, 2023
Roots are orange
POSTED BY:
Chelsea F.
September 8, 2023
Followed the directions to t and my roots are BRIGHT ORANGE. Absolutely disappointed is an understatement
Hi Liegh! We are sorry to hear that your hair looks ginger. Please check your emails, we just got back to you to help you further.
POSTED BY:
Katarzyna R.
September 8, 2023
Feels very chemical with dried and damaged hair
POSTED BY:
Katarzyna R.
September 8, 2023
The smell of chemicals persisted even after another shampoo wash. My hair looks dry and dull. I wish they were using more natural ingredients. My scalp developed dryness and a mild dandruff.
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Talitha H.
September 6, 2023
Too Bright and not at all a nice colour
POSTED BY:
Talitha H.
September 6, 2023
I was expecting a Dark Brown with a Mahogany undertone - Images provided of existing colour to aid as requested with the explanation/request.
I used following the instructions provided, but the end result was a harsh and bright red that didn't suit me or look appealing (having been red before this was simply not a nice red).
I've had no issue with colour previously from here, was always very happy with the results.
Maybe someone miscalculated or formulated on this occasion, as looking more in-depth at the formulation details online it mentions lighter...not at all what I asked about, as I'm naturally on the darker side with my hair and wanted to stay closer to that.
I did immediately contact to query and raise the issue, no response as of yet which is disappointing.
This has greatly damaged my opinion and trust in the process and product.
Hi Talitha! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Joy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Charm P.
September 6, 2023
Gray Roots
POSTED BY:
Charm P.
September 6, 2023
I followed the instruction directly. I even allowed it to stay a bit longer, but I still have gray roots.
Charm - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bonita R.
September 5, 2023
Suckass
POSTED BY:
Bonita R.
September 5, 2023
If I coyld give 0 I would. This cheapass product caused my hair to fall out!! And turned it green!!!! Fk Green!!!!!!!!! Ugh.
Bonita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via phone call.
Teri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen Y.
September 5, 2023
Roots
POSTED BY:
Kathleen Y.
September 5, 2023
Color did not cover grays fully and was too light for my roots
Kathleen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy M.
September 5, 2023
Color faded
POSTED BY:
Tammy M.
September 5, 2023
The color fades too fast after 2 weeks. I want to cancel upcoming oder 9/16
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Natassia B.
September 5, 2023
Coming out red
POSTED BY:
Natassia B.
September 5, 2023
No back-and-forth communication with the colorist. I provided my initial request and then this was shipped to me without any talking with me, or showing me a photo. I ran with it and now my hair is -- again -- quite red. I am mostly disappointed in the way this was handled. I'm also repeatedly saying I don't want red.
Natassia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa M.
September 4, 2023
Not enough dye for long thick hair, root color wasn’t dark enough
POSTED BY:
Vanessa M.
September 4, 2023
My roots are quite a bit lighter then the rest of my hair and I don’t need a full bottle for my roots but could have used a bottle and half to two bottles for the rest of my hair.
Vanessa - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sana
September 4, 2023
Horrible.
POSTED BY:
Sana
September 4, 2023
Barely covered my grays, left my hair course and an ugly brassy color. It’s supposed to be an ash color. Formula just feels cheap.
Sana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pam T.
September 4, 2023
Way too dark
POSTED BY:
Pam T.
September 4, 2023
I don't dislike the color, but I thought I'd ordered dk blonde. Now it's saying I ordered lt brown. So it's dark and showing red highlights, ohhhh, noooo!
Pam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica M.
September 4, 2023
Way too light
POSTED BY:
Monica M.
September 4, 2023
I wanted to cover my grays not a makeover :0 The color was waayyy too light for me and I had to do color oopsie to undo
Monica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ade F.
September 3, 2023
Error
POSTED BY:
Ade F.
September 3, 2023
Sadly, I goofed on this formulation.
I do not like it at all!
Hi Ade! We are so sorry to hear that you are not happy with your formulation. Please check your emails, we just got back to you to help you further.
POSTED BY:
Tracy T.
September 3, 2023
WORST COLOR EVER!!!
POSTED BY:
Tracy T.
September 3, 2023
I ordered a color that would work with my hair. They chose to send “my stylists choice” for me instead! It was an utter, total disaster! Went to Walmart with a hat on head to purchase a product called “oops” e-salon OPPS not mine! Thanks again- looks worse than before I started. Don’t understand why they even ask you what color you’d like if they’re just gonna grab some color they’re not selling from shelf!!! Don’t make the mistake!
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan L.
September 3, 2023
CANCEL
POSTED BY:
Susan L.
September 3, 2023
DONT LIKE YOUR PRODUCT AND STILL SENDING IT TO ME WITHOUT MY AUTHORIZATION!!!!!!!!!!!!!
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alina M.
September 2, 2023
A bit orange
POSTED BY:
Alina M.
September 2, 2023
I tried two times the same colour as I said maybe I didn’t applied it right on the first time. But now I need to get a fix, as it’s not the right shade, it’s to brownish orange 🍊….
Hi Alina! We are sorry to hear that your color wasn't right. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kelly W.
September 2, 2023
My hair is falling out
POSTED BY:
Kelly W.
September 2, 2023
My hair does not seem to tolerate this well. It comes out in huge clumps during the coloring process and I am dealing with thinning and tremendous shedding. The color is fine but my hair is not agreeing with it.
Kelly - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Keena K.
September 2, 2023
I want a,refund
POSTED BY:
Keena K.
September 2, 2023
I don't like the way this product makes my hair feel and it isn't as advertised. I need a refund. Please
Keena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Magda P.
September 1, 2023
Color not color my headline
POSTED BY:
Magda P.
September 1, 2023
Not happy with the color, made my previous color darker that I spected and it dint color my grey hair
Magda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Ester Karen D.
September 1, 2023
NO CHANGE
POSTED BY:
Ester Karen D.
September 1, 2023
The colour of my roots remained the same even after applying the colour. Very dissatisfied and disappointed.
Sandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Lisa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Dori G.
September 1, 2023
Did not cover my grays
POSTED BY:
Dori G.
September 1, 2023
This did not cover my gray , could see them after washing color out ,
Dori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathryn C.
September 1, 2023
DO NOT PURCHASE
POSTED BY:
Kathryn C.
September 1, 2023
The product is not good itself, but my bigger issue is with customer service. After being told my membership was cancelled, on the phone with the company, I was charged and sent a box. They refused to give me a return label and told me just to return to sender and mark it undeliverable. After several attempts it was just redelivered. They still refused to provide a shipping label, even the postal workers told me this company was trying to scam me out of a return. After not getting the box back, I still haven’t received a refund. Terrible. Will never work with this company again and have already warned others about them.
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret D.
September 1, 2023
Terrible
POSTED BY:
Margaret D.
September 1, 2023
My hair was supposed to be a dark purple; it's red. This is my second tempt at achieving the color I requested and it was an epic fail. I've sent an email about a refund, it had gone unanswered.
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Micki C.
August 31, 2023
Made hair darker
POSTED BY:
Micki C.
August 31, 2023
The color was supposed to make my hair lighter but it made it darker. I'll stick to the store brands if I'm not getting done professionally. Now I have to pay hundreds of dollars to fix my hair.
Micki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kimberly L.
August 29, 2023
1st time using - LOVE the hair color and rinse....grays...not so much.
POSTED BY:
Kimberly L.
August 29, 2023
Got some beautiful color for most of my hair. The gray roots didn't seem to get covered and I left it on longer than indicated. So ordered root powder but really would like to have the permanent color work for the whole head of hair.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zayda C.
August 29, 2023
Itchiness and dried scalps
POSTED BY:
Zayda C.
August 29, 2023
Even though the color wasn’t the one I ordered it wasn’t bad at all. My hair is shiny but my scalp started to itch…everywhere! The hair color when I was applying smelling so strong. Whatever concoction they’re using they need to adjust. Is there anything I can put in my scalp to stop itching
Zayda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
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