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Hi Angela! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Lorena G.
December 1, 2023
Love it
POSTED BY:
Lorena G.
December 1, 2023
I love the product but it doesn’t cover my greys 100%.
Lorena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did cover your grays 100%. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy F.
December 1, 2023
Color is NOT ash
POSTED BY:
Amy F.
December 1, 2023
My hair looks like a dark brown with way too much red. I put in my initial notes that I was battling bronzing tones in my blonde, shown in original photos posted My hair has never been this red. :( not sure where to go from here.
Gave it 2 stars because my hair feels nice and healthy now, with a shine. But color is far from what I wanted.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Liesma K.
November 30, 2023
Wrong mix
POSTED BY:
Liesma K.
November 30, 2023
According to the number and the picture you offered in the pixture chart, my hair had to turn out medium ginger. But I got dark brown with purple sheen, that washed out after 2 weeks and only then it had slightly gingery sheen. Regardless of that I have dark brown hair now.
Also, no colour number is to be seen in my order.
When my hair dresser asked for the number, I found it nowhere in my account orders. And I had to start a false start of a profile to choose the shade I'd want to show the hairdresser the colour chart you give to choose from. As obviously it wasn't allowed to take a screenshot, was it?
The hairdresser said the tone in the chart doesn't match the actual mix.
The only good thing about the mix, it covered grey hair very well, and I have loads of them.
Hi Liesma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sharmain T.
November 30, 2023
LOVED THE COLOR BUT GRAY COVERAGE LASTED ONLY 2 WEEKS.
POSTED BY:
Sharmain T.
November 30, 2023
Followed the exact directions and all gray coverage has pretty much faded in only 18 days. I only wash my hair 2x a week - condition every other day. I wanted to love this to stop using store box color but with these results, I'm going back.
Sharmain - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Martha K.
November 29, 2023
Toner kit
POSTED BY:
Martha K.
November 29, 2023
I am so sorry to stop any orders forever with E Salon. I ordered a toner kit but when I applied it, my hair came out almost black. I have been trying to figure out what went wrong. I am a medium blond. So sad about it.
Martha - We're truly sorry that our Color Pro Toner made your hair almost black. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Melissa P.
November 29, 2023
So unhappy
POSTED BY:
Melissa P.
November 29, 2023
I would’ve given no stars, but I had to give 1 star to leave a review. I ordered permanent dye to cover my grays, color “soft black.” I am so u happy with how my hair feels and looks. It feels very dry and the most unhealthy it’s felt in years (and I’ve been dying my gray roots for a while). It looks lighter at my roots with a red tint (never indicated wanting even a hint of red or wanting red in the base), as if the dye lightened my hair and didn’t put in any color. Many of my grays aren’t even covered and my ends are darker than my roots. I’m very disappointed and totally regret using this dye/brand. Honestly, I don’t know what to do from here to fix it because the last thing I want to do is put more dye on my damaged hair. At the very least, I expect a full refund for what I spent on the product. I will not recommend this to others. I received a free tint rinse and I will not risk trying it.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Holly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Linda P.
November 28, 2023
Beware
POSTED BY:
Linda P.
November 28, 2023
This company takes money out of your account after buying only one colour and after telling them I only want to try one colour
Linda P. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nedia V.
November 27, 2023
Not correct
POSTED BY:
Nedia V.
November 27, 2023
I have virgin hair, 25% grey but it seemed the old info from my order over 2 years ago was used.
Nedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Peg A
November 27, 2023
So SLOW!!!!
POSTED BY:
Peg A
November 27, 2023
Shipping takes FOREVER! They will ship faster IF you PAY additional $5, and it isn’t that much faster. I tried it. That is crazy and too expensive for what should be much better customer service. You want to KEEP customers? Ship within 24 hours!
Peg - We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier.
POSTED BY:
Mary S.
November 27, 2023
Color was much darker then I was expecting
POSTED BY:
Mary S.
November 27, 2023
Easy to use and great instructions but not happy with the color
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Luisa C.
November 26, 2023
The colour was lovely but not what I wanted or expected
POSTED BY:
Luisa C.
November 26, 2023
The colour was nice, and on any other day I would have loved it but it is so much darker than I wanted and not how I described I wanted it, Judging from the colour chart provided. Which was a shame as I had my heart set on that colour. Also the amonia was so strong I had to walk out of my bath room 4 times during the application because it was making my eyes water. Overall, product was ok.
Hi Luisa! We are so sorry to hear that your hair color was darker than expected, and also for any inconvenient with the smell. Please check your emails, we just got back to you to help you further.
POSTED BY:
Brittany A.
November 25, 2023
Horrible Color
POSTED BY:
Brittany A.
November 25, 2023
Paused my subscription for a year or so and came back. Color still does not take and is nothing like the samples. Wasted my time yet again, box dye from the pharmacy is honestly better than this.
Brittany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katya N.
November 23, 2023
No thanks!
POSTED BY:
Katya N.
November 23, 2023
I got my box and was so excited! I read everything and did just as instructed to do. I liked the color ok. But two weeks later the color is fading on everything. Every shampoo, next morning, or sweating, causes pink to fade on things. My pillowcase is stained after two weeks from the time I colored it. The color keeps fading and ruining things with a pink color from my hair! I have never had this happen. So, I'm not in any hurry to use this brand again.
Katya - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Mara A.
November 23, 2023
Disappointed.
POSTED BY:
Mara A.
November 23, 2023
I am disappointed with the color this time. I had used a medium brown and had some mohogany blended, expecting I'd get a slight red peeking through. My selections led me to choosing another feature in the color, one of which was ash. Since I didn't want any of the other options offered, I felt I had no real choice. And as I suspected at the time, the color came out an ashy-brown, no red, slight or otherwise, just drab-brown. What is mohagany anyway, if not a reddish-brown? I guess I need more help choosing from the options offered. Next time.
Mara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alyssa S.
November 22, 2023
Medium Blonde turned my hair Red
POSTED BY:
Alyssa S.
November 22, 2023
I asked for an exact color match to cover my grays. It’s nerve racking trusting anyone with your hair- it’s the frame for your face, so of course you need to get the color right the first time. Unfortunately, that’s not what happened for me. My hair now has a red tint to it- like a dark strawberry blonde… not my style and it was really obviously not a match for my roots as the grow out is already showing 4 weeks later. It doesn’t look professional and now I need to wait for the color to wear off and then pay a salon to fix my hair. Additionally it’s super strong in the chemical smell, which can’t be good for my hair or scalp. I tried to leave a note for my stylist but I also found out that you can’t take advantage of their guarantee and leave a note for the stylist on your account unless you are paying to place a new order. Would not recommend.
Alyssa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Helena W.
November 22, 2023
Dark muddy brown not red like I asked for
POSTED BY:
Helena W.
November 22, 2023
Really unhappy and disappointed with my first try of esalon. My hair was red and I wanted my roots to match, now my hair is dark brown (basically my natural colour) it looks awful and will be dark and depressing all winter now as I can’t dye again without damaging it. Will never use again and would NOT recommend. I want a refund and to cancel all future orders. Really unhappy !!
Hi Helena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
debra M.
November 22, 2023
Product
POSTED BY:
debra M.
November 22, 2023
Ive been using ur product for quite awhile now and i have had no problems with the color solution but lately these two last orders I have been noticing a lot of hair lost while rinsing off solution. Also some hair breakage. I don't know what it is? Have you altered ur solution? Just wondering if something is different on ur end. Just really concerned! Love your product for years and neber had this problem.
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Nastazie42
November 21, 2023
Color faded quickly
POSTED BY:
Nastazie42
November 21, 2023
I gave a 3 star because I loved the color, but the color faded very quickly.
Natasha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
karen F.
November 20, 2023
color not what expected
POSTED BY:
karen F.
November 20, 2023
Your look at strawberry blonde and mine are too different hair is too red I don't want to receive any thing else from e-salon. Tried to edit my account could not change anything
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Francesca B.
November 20, 2023
Wrong color
POSTED BY:
Francesca B.
November 20, 2023
I ordered a chocolate brown but after following the directions it turned out pitch black which was not the goal at all. It was suppose to be Demi-permanent as well but after three washes with a clarifying shampoo it hasn’t washed out at all… not sure if mine got mixed up with someone else’s. I will say the coloring process overall was easy, dye had minimal smell and hair was left super soft after. Had the color been correct it would be perfect.
Francesca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Divya G.
November 20, 2023
Dislike
POSTED BY:
Divya G.
November 20, 2023
I have used many named brand colors but experience with waalon was worst after keeping color for more than 30 mins and getting it applied by a professional so that I get full coverage I didn’t get even 50% coverage.
Divya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sherry G.
November 19, 2023
This is not the same color
POSTED BY:
Sherry G.
November 19, 2023
This is not the same color I received last time even though it says the same. The freshly covered hair is reddish brown! I am very disappointed as I am suppose to have photos taken soon. Last hair color was perfect, medium with pearl but this one is not the same.
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julia S.
November 18, 2023
ZERO CHANGE IN COLOR
POSTED BY:
Julia S.
November 18, 2023
There was no change at all in the color of my hair. I followed all instructions to the minute & after finishing, there was no sign that I had just spent an hour coloring my hair. Total waste of time & money. Do not recommend!!
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Molly M.
November 18, 2023
Pretty good
POSTED BY:
Molly M.
November 18, 2023
Better than boxed color. Not as good as color from a salon. A good in between choice.
Molly - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Soozy S.
November 17, 2023
Extreme Hair Loss
POSTED BY:
Soozy S.
November 17, 2023
I’ve colored my hair all my life, but the last couple years only had highlights done twice and used a toner. I have never experienced hair loss like this immediately after coloring my hair. It’s devastating!!! Never again.
Soozy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Nia A.
November 16, 2023
Not impressed
POSTED BY:
Nia A.
November 16, 2023
The color was a lot darker and less vibrant than what I chose and was looking for. It made my hair super dry ( way more than the otc color I typically use. ) I ran out of the end color and had to run the root color way lower than my root line and I still ran out of color. I ended up adding a little water to my head to stretch it out some. It was close. I know I have a lot more hair than most people, it usually takes my three boxes of otc dye to cover my head. But unfortunately with this I had no backup.
Nia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Shazia A.
November 16, 2023
Didn’t get a good coverage
POSTED BY:
Shazia A.
November 16, 2023
I got my husband to help me cover all my roots. Unfortunately the coverage on my front greys didn’t occur very well & the coverage I did get didn’t last long. A disappointing result on this occasion.
Hi Shazia! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just contacted you to help you further.
POSTED BY:
Leslie R.
November 16, 2023
Awful
POSTED BY:
Leslie R.
November 16, 2023
3 color changes and my hair looks awful. I will be canceling my account. My roots are extra brassy red/orange and zero coverage. Absolutely disappointing.
Leslie - We truly appreciate your feedback and apologize for any disappointment. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Caitlin C.
November 15, 2023
Injured by product
POSTED BY:
Caitlin C.
November 15, 2023
I have received incorrect or incomplete orders previously but to make matters much worse, in my most recent order the color bottle caused an injury to me. This is not a safe product or a reputable company. Avoid completely or you will put yourself at risk for injury and harm. Esalon is negligent in its responsibility to ensure its products are safe.
Caitlin - Thank you for reaching out to us here at eSalon! We're truly sorry for the recent issue with the color bottle. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Franci M.
November 15, 2023
Wish I could give zero stars
POSTED BY:
Franci M.
November 15, 2023
Beware, my hair became orange. I even gave multiple times for them to be able to adjust my color and still ended up with the same results. Never again!
Franci - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liza P.
November 15, 2023
Horrible
POSTED BY:
Liza P.
November 15, 2023
It did not change my color a single shade. It literally looks like I just spent 45min shampooing my hair. I took a before and after photo and the only difference is the after looks like clear and styled hair and the before is not washed and styled. No color change at all. And it was suppose to have a blue tint and there’s nothing. And I even have gray still.
Liza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Natalia R.
November 15, 2023
Grey Roots
POSTED BY:
Natalia R.
November 15, 2023
I ordered my first hair dye and it was good but, there is 1 big disappointment my grey roots did not cover at all. Hoping the salon can help me fix this.
Natalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sue H.
November 14, 2023
Fades, wrong color, burns hair
POSTED BY:
Sue H.
November 14, 2023
I ordered ONE single order to try. Now I just got an auto ship of another color kit and a $38 charge! This is the worst color I have ever used. It is RED and I said COOL/ASH. It faded out from brown to blond & burned my hair! Awful.
Then they sent me a second color even after I complained. I sent it back. They still charged me $26 for the one I sent back that I did not order! This is a very shady company. I have no idea how to get a refund or even to have them replace the terrible color with something better. Do not order from this place!
The color fades easily after a week, is not hiding my grey hairs fully, after 3-4 times washing the color from the grey hair fades and I see my grey hairs again. I thought that I am not coloring correctly and tried the barber do the coloring and still no change. I would prefer going to salon to color my hair. I would like to stop the service and can't find the option under my portfolio. I have received the color set that was shipped to me last week but I am not going to use it. I wonder if i can ship it back, so it won't be wasted. Thanks
Sainsansa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Miri T.
November 12, 2023
Not Satisfied - your product is not good
POSTED BY:
Miri T.
November 12, 2023
I am not satisfied! It’s not the colour, it’s eSalon product!
There’s no colour on my hair after following your instructions! I need a refund!
Miri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie C.
November 11, 2023
Too expensive
POSTED BY:
Jackie C.
November 11, 2023
I was pleased . However, this product is not working me for any longer. I have tried to cancel this order twice now and it won’t stop shipping. There is no easy way out to canceling this product. Beware.
Jackie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth M.
November 11, 2023
Disappointed in results
POSTED BY:
Elizabeth M.
November 11, 2023
The mixture seemed thicker than usual and seemed to leave an unnatural texture to my hair. My hair did not have a nice shine to it. Seemed somewhat dull. I'm not sure if you have changed your formula but I wasn't satisfied with the results. I followed the instructions but the color is not what I expected even after shampooing.
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Fabienne M.
November 9, 2023
Never received my colour
POSTED BY:
Fabienne M.
November 9, 2023
I put my order in October,
The order was never received and when I contacted the company about it, I never received help or any answer whatsoever. Disappointing.
Fabienne M. - Thank you for your feedback! We are truly sorry that you didn't receive your order. We have replied to your previous email, please check your spam/junk mail in case it does not appear in your main inbox. We will reach out to you again to remedy this situation.
POSTED BY:
Patience O.
November 9, 2023
Did not cover the gray
POSTED BY:
Patience O.
November 9, 2023
The color match was close, I did get an orange tent but the gray didn't get colored as I would have liked!
Patience - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jackie G.
November 7, 2023
Bad customer service
POSTED BY:
Jackie G.
November 7, 2023
This is the 5th time I’ve had to adjust my color for no gray coverage and brassy roots. They say that you don’t pay for it if it’s wrong, but I’ve paid for every single one. Do not use them. They cannot get the color right!
Jackie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dena G.
November 7, 2023
Doesn't cover gray
POSTED BY:
Dena G.
November 7, 2023
I have use this product four times now... The first set didn't cover the grays, and neither did this one..
Dena - We’re sorry to hear that your hair color is not covering grays as expected. Your colorist is working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel T.
November 7, 2023
This is terrible!
POSTED BY:
Rachel T.
November 7, 2023
I received it n was so excited to receive it. I applied the color n waiting … rinsed it all out washed n conditioned it. Waited for it to dry a bit. The color took to my roots but not length of my hair! Geez I look ridiculous! Wish I never tried it! Now I have to figure out how to cancel this! What a waste of money n time!
Rachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
julie C.
November 6, 2023
Hair Color
POSTED BY:
julie C.
November 6, 2023
Nice color, but didn't even begin to cover the gray...
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nicola M.
November 6, 2023
Colour way darker than advertised
POSTED BY:
Nicola M.
November 6, 2023
I ordered a dark blonde colour and the colour after i had finished was more like a very dark brown, I'm really not happy as its at least 3-4 shades darker than my natural colour! I think the product quality is ok, my hair doesn't feel damaged so that's at least something. The instructions were easy to follow, my hair came out even but a shame it's a totally different colour than what I ordered. I would say order if you want to stay your current colour and just cover greys it will work great, but i wouldn't recommend ordering if you want to change your colour even if only 1 or 2 shades lighter, you might end up with something totally unexpected like i did
Nicola M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Sazzle
November 5, 2023
Too dark!
POSTED BY:
Sazzle
November 5, 2023
I’m sure when I ordered this I wanted to blend highlights to my natural dark brown hair. I’ve just got round to using it after being worried about a permanent dye and found it’s way darker than I was expecting!
However, the actual product comes with everything you need to colour your hair and my hair feels lovely and soft - just disappointing that the colour is so wrong for me… husband asked if there was a photo of the colour (No) just what I’d ordered… Maybe in June I had wanted to go much darker (?) but have just used and now thinking of dye remover …
It might just take a while to get used to….
Sazzle - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kimberly W.
November 5, 2023
Carrot head
POSTED BY:
Kimberly W.
November 5, 2023
This is why we don't color our own hair at home. I ended up with carrot hair. So much for a stylist looking over your order first. Just pay for the expert.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Martina T.
November 4, 2023
Not fully effective in covering grey hair
POSTED BY:
Martina T.
November 4, 2023
There were several grey hairs remaining after dying
Martina - We are sorry that your experience at eSalon didn’t quite match your expectations. We would love to adjust your formulation to increase the grey coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica K.
November 3, 2023
Good kit but not right colour
POSTED BY:
Jessica K.
November 3, 2023
I ordered dark brown with a slight hint of red mahogony. I dyed my hair last night but it is far too red for what i wanted 😢
I wanted something more natural like an auburn colour as i’ve tried loads of red dyes in the past but this is not natural at all.
I’m hoping the red fades out. I would order again but i would order a different colour.
I was confused as they sent me 2 colours, the roots had more brown in and the ends colour had way more red in.. i was wanting more brown tones than red
Hi Jessica! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Ramona F.
November 3, 2023
Canceled but they keep sending it and charging me.
POSTED BY:
Ramona F.
November 3, 2023
I canceled the day after I got my first order and now they are sending and charging me for another.
Ramona - We truly apologize for any confusion with your cancellation. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Jana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Kelly O.
November 2, 2023
The RED/Blonde wasn't covered
POSTED BY:
Kelly O.
November 2, 2023
In a few weeks this washed out most of colour and the red/blonde still came out.
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jessica N.
November 1, 2023
Undertone was wrong :(
POSTED BY:
Jessica N.
November 1, 2023
I specified I wanted an ashed out demi permanenr as this is what i traditionally do every three months. The undertone for the colour I got is very red/warm Incredibly disappointing I did not go with my regular colour as now I will have to get my colour corrected to achieve my previous level of ash.
Jessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Yulieth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kristy P.
November 1, 2023
Great color so rich
POSTED BY:
Kristy P.
November 1, 2023
This hair color is so rich and shiny I LOVE IT! The only problem is it won’t cover my grays. This is my second try and I followed the instructions very closely. I am so dissapointed! I really like this company.
Kristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maria Leonor M.
October 31, 2023
Never got my order…
POSTED BY:
Maria Leonor M.
October 31, 2023
Never got my order or an answer to the several support messages I sent so I can only rate it badly…
Hi Maria! We are sorry to hear that you haven't received notifications from our team. Please check your emails, we just got back to you to hep you further.
POSTED BY:
WILLIAM H.
October 31, 2023
Stayed orange
POSTED BY:
WILLIAM H.
October 31, 2023
Color was easy and I am sure good but my hair roots stayed orange sadly so didn't work
William - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jillian D.
October 30, 2023
Works good grey coverage needed
POSTED BY:
Jillian D.
October 30, 2023
works good. Just needs a little more gray coverage. The color came out great though.
Jillian - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberley W.
October 30, 2023
E salon
POSTED BY:
Kimberley W.
October 30, 2023
I was so excited when I ordered this! However it was the worst hair dye I've ever used! So I give them 1 star
Kimberley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maryrose M.
October 30, 2023
Shampoo & conditioner old?
POSTED BY:
Maryrose M.
October 30, 2023
Usually the shampoo & conditioner smell amazing. Not so with my last purchase. It smelled terrible. I hope this is an exception.
Maryrose - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chloe O.
October 29, 2023
Colour so dark and patchy
POSTED BY:
Chloe O.
October 29, 2023
Colour is so much darker than expected for a medium brown, would definitely be classed as dark brown. Also came out very patchy, even though I followed every step. Hair is ruined
Meg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sophie H.
October 27, 2023
Beautiful colour but not for greys
POSTED BY:
Sophie H.
October 27, 2023
Went first dyed the colour is beautiful. No matter what I do the colour doesn’t last on greys though. It o oh takes two washes for them to appear again.
Hi Sophie! We are sorry to hear that your color doesn't last. Please check your emails, we just got back to you to help you further.
POSTED BY:
Debra P.
October 26, 2023
Results
POSTED BY:
Debra P.
October 26, 2023
My color was wrong this time. I put pictures on here for you guys to look at it. My root color was bright red and my ends refresher turned out blonde with no red. I am not happy with it this time. I had to pay my hairdresser 90.00 to fix this.
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Olivia A.
October 26, 2023
My roots didn’t match my ends
POSTED BY:
Olivia A.
October 26, 2023
Loved the colour for my roots but my end( majority of my long hair) is a completely different colour sadly. It’s BRIGHT red.
Olivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals. We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Emma K.
October 24, 2023
Not quite what I needed
POSTED BY:
Emma K.
October 24, 2023
The product was easy enough to use and the instructions were clear. This was a kit made for root touchups on dark blonde hair. Either I did not order a light enough shade, or I did not leave it on long enough. My roots have an orange-y look to them. Definitely not what I wanted. I will be reaching out for help and hopefully their customer service can help me fix it.
Emma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie R.
October 23, 2023
Couldn’t open! Seriously!
POSTED BY:
Jackie R.
October 23, 2023
The bottle of color was sealed unevenly in a way that made it impossible to open. I even had my husband, and 23 yr old son try. My husband ended up drilling a hole in the side so I could squeeze out the content into a bowl to use. Color was nice, but didn’t last more than 3 weeks. Also, I only received 3 gloves, instead of 4!
Jackie - We truly apologize that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kassie T.
October 22, 2023
Wrong colour
POSTED BY:
Kassie T.
October 22, 2023
I asked for a dark brown copper red. But my hair has turned out a purple/red brown.
Not satisfied at all and extremely let down. Do not recommend at all.
Hi Kassie! We are so sorry to hear that your color has turned out different from what you expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Heather P.
October 22, 2023
Color is Nice But Poor Gray Coverage
POSTED BY:
Heather P.
October 22, 2023
I really like the color but have to use another product to cover gray roots. Trying to figure out how to cancel on the auto-ship is next to impossible on the site.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Evelyn F.
October 22, 2023
Worse mistake ever, didn’t meet my expectation
POSTED BY:
Evelyn F.
October 22, 2023
The color us ugly, i send you my picture and this is light dark brown, that is why i stop buying color with you,
Evelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly B.
October 21, 2023
Colour was perfect
POSTED BY:
Holly B.
October 21, 2023
The colour was absolutely perfect I loved the personalization it had! The one thing im not to happy about is that I’ve only had it in over a week and I’ve washed it 3 times and it’s almost completely out of my hair! I was hoping it would have lasted 24 washes like it said because I loved the way it came out. Just disappointed with how long it is actually lasting in my hair because I am so obsessed with the product it’s self!
Holly - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
GEYSEL N.
October 21, 2023
too light
POSTED BY:
GEYSEL N.
October 21, 2023
color was too light and didn't cover well the grays, need it to be abit more darker
Geysel - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Geri N.
October 20, 2023
Color is light
POSTED BY:
Geri N.
October 20, 2023
The color came out lighter than what I wanted. It didn't have the ability to cover the totally grey hair I now have. Hopefully you can help me get a better color for me.
Geri - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting and it didn't cover your grays. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stella C.
October 20, 2023
Roots
POSTED BY:
Stella C.
October 20, 2023
My first time trying e salon color, it came out fine. The 2nd time doing my roots, it came out too light, the roots look light brown and not good gray coverage.
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanne M.
October 20, 2023
Color is cherry red
POSTED BY:
Joanne M.
October 20, 2023
The color is awful. I’m so upset. I have a party to go to and I look ridiculou
Joanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Courtney P.
October 20, 2023
I followed instructions to a T
POSTED BY:
Courtney P.
October 20, 2023
Why did I spend all this time coloring my hair and not one gray was covered!
Courtney - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer T.
October 19, 2023
I don’t know
POSTED BY:
Jennifer T.
October 19, 2023
It goes to light at the roots . Very blonde notes& my hair is thin. Perphaps ash is wrong?
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Zunaira R.
October 18, 2023
Severe reaction
POSTED BY:
Zunaira R.
October 18, 2023
I had a severe reaction with your product. Ended up in A&E in the hospital because of swelling itching and rashes on my body. I was given steroids for 2 weeks. It was horrible
Hi Zunaira! We are so sorry to hear that you had a severe reaction that could have been caused by our hair dye. Please check your emails, we just got back to you to help you further.
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mag K
October 18, 2023
Customer Service
POSTED BY:
Mag K
October 18, 2023
My order hasn't arrived this time. Shipped 2 weeks ago. I can't get through to customer service. It won't allow me to submit my query online -keeps saying there's an error.
(When my product arrived previously I was happy with it).
Hi Mag! We are so sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Monika G.
October 18, 2023
Great product, non existent customer care
POSTED BY:
Monika G.
October 18, 2023
Everything is great until there is any issue you would need customer care team for. My order went missing and I already tried to contact them since last week and not even one reply.
Very frustrating, colour is great but I’m thinking about cancelling my subscription.
Hi Monika! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Caitlin S.
October 17, 2023
Will not stick to my hair!
POSTED BY:
Caitlin S.
October 17, 2023
This dye will not take to my hair, doesn't cover my roots and washed out rapid! I'm very sorry, but this is the worst dye I have ever used, and I've been dying my hair for 20 years.
Not for me. Sorry. X
Hi Caitlin! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Shona B.
October 16, 2023
Colour not as expected
POSTED BY:
Shona B.
October 16, 2023
Unfortunately the colour was same as my own so no change
Wendy - We’re so sorry to hear that your roots were only red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Sara M.
October 16, 2023
Poor results
POSTED BY:
Sara M.
October 16, 2023
After completing the custom colour questionnaire, I didn't receive my custom colour hair pack; I got a set colour pack instead. Quite disappointed with the end results. Even though I followed the instructions, the colour didn't set as hoped. The roots ended up too red, the greys weren't covered, and the colour overall was not uniform. I used to dye my hair with professional products, and I never had these poor results.
Hi Sara! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Anouska T.
October 15, 2023
Great idea of luxury hair colouring
POSTED BY:
Anouska T.
October 15, 2023
Unfortunately it's not the right colour for me but hair left very soft and didn't smell full of chemicals, doesn't come with with deep conditioner so used a 3 min aussie conditioner. Hopefully my next colour will be more me
Hi Anouska! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jennafer L.
October 15, 2023
Awful color
POSTED BY:
Jennafer L.
October 15, 2023
Not only did it not take. It lasted 3 washing’s and left my hair like string.
Let alone I canceled my subscription and as usual. I keep getting billed. I never like any of your subscription types because of that reason alone, you never get them to stop charging your card you matter how many times you canceled. Color I know this business. Very well , product is so poor. I would never put it on my hair again be careful.
Jennafer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kirsty M.
October 15, 2023
My hair is ruined it’s black not light brown
POSTED BY:
Kirsty M.
October 15, 2023
Could not be more unhappy with the colour of my hair, it’s black, was meant to be light brown
Hi Kirsty! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jennifer R.
October 15, 2023
Did not cover my greys.
POSTED BY:
Jennifer R.
October 15, 2023
Did not cover greys at the root. I waited the 35 minutes as instructed. Going back to L’Oréal. Cheaper and as good a job.
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna R.
October 15, 2023
Not a FAN
POSTED BY:
Donna R.
October 15, 2023
My hair color came out the EXACT color I already had. No "golden" in that bottle !!! Going back to Age Beautiful. At least there is some golden in their light golden blonde.
Donna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation did not have enough golden than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Amanda G.
October 15, 2023
Almost no copper
POSTED BY:
Amanda G.
October 15, 2023
I tried this on light blonde hair and there is barely any copper/strawberry. Very unnoticeable and disappointed
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Malika M.
October 14, 2023
First time
POSTED BY:
Malika M.
October 14, 2023
First time ordering , did not come out as described , Even though I had light hair . It also did not take as much on my matching extensions, so t recommend for mixed hairs
Malika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda L.
October 14, 2023
Color
POSTED BY:
Linda L.
October 14, 2023
I loved my color and it was very easy to use however the color didn’t last and didn’t cover the gray very well
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie M.
October 13, 2023
Color wrong way too dark.
POSTED BY:
Marie M.
October 13, 2023
I have been getting product for many years however this time it was not my original formula. The color was so dark very disappointed
Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
