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I've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof!
Adele
Laura - We’re so sorry to hear that you were disappointed by lack of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Magdalena B.
February 27, 2024
Treating badly the customer
POSTED BY:
Magdalena B.
February 27, 2024
I didn't receive my second item, yet they withdrew money from my account without my knowledge nor permission. Now, the third time, they withdrew money again and I deeply hope that they'll have the courtesy to return my money for two months, without charging me for their failure. This is why TRUST YOUR HAIRDRESSER!
Magdalena Biela, Finland
Hi Magdalena! We are so sorry to hear your order hasn't arrived, and for any inconvenience with our service. Please check your emails, we just got back to you to help you further.
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pamela A.
February 27, 2024
Blotchy and uneven color
POSTED BY:
Pamela A.
February 27, 2024
My sister and I did my hair. She dyes her hair a lot and has an effective technique. Unfortunately, in spite of the meticulous care she took, the color ended up uneven and blotchy. Not at all satisfied. Looking to end membership if the next set does not perform better. Please help me! Pamela
Pamela - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Michelle D.
February 26, 2024
Subscription is a con your added without even knowing!
POSTED BY:
Michelle D.
February 26, 2024
Arrived late! Beware! Before purchasing they will place you on a subscription
Hi Michelle! We apologize for any misunderstanding with our Color Plan. This is optional, and it can be adjusted, postponed or cancelled at any time. Please check your emails, we just got back to you to help you further.
POSTED BY:
Giulia L.
February 26, 2024
Weak coverage
POSTED BY:
Giulia L.
February 26, 2024
The color was good but it didn’t cover my stubborn grey hair on my temple, even though I followed the direction and the timing.
Giulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hi Sarah! We are sorry to hear your color is too dark. Please check your emails, we just got back to you to help you further.
POSTED BY:
Diane M L.
February 26, 2024
Excellent Customer Service!
POSTED BY:
Diane M L.
February 26, 2024
Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect.
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa L.
February 25, 2024
Colour
POSTED BY:
Lisa L.
February 25, 2024
The colour was really nice but there wasn't enough for my hair
Hi Lisa! We are sorry to hear your color wasn't enough. Please check your emails, we just got back to you to help you further.
POSTED BY:
Donna A.
February 25, 2024
Quiet disappointed
POSTED BY:
Donna A.
February 25, 2024
I ordered soft black/blue followed instructions and left product on for time specified but cant see any blue tones atall in the hair… and i was worried it was going to look to blue from the colour of the mixture in the bottle. it’s covered the greys though.
Donna A. - Thank you for your feedback! We're so sorry to hear that your colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Renee K.
February 25, 2024
Sad
POSTED BY:
Renee K.
February 25, 2024
I had high hopes but my hair looked so dull and drab after my permanent color. It looked better prior. I will not be continuing. It looked nothing like what I picked which wasn't far from my natural color.
Renee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thank you again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marlene K.
February 25, 2024
Didn’t cover gray at all
POSTED BY:
Marlene K.
February 25, 2024
Color is fine but really disappointed on the lack of gray coverage.
Marlene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna H.
February 24, 2024
Did not like the color
POSTED BY:
Donna H.
February 24, 2024
It did not cover all of the gray and was dull. Also was not auburn enough.
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa R.
February 24, 2024
Love the color
POSTED BY:
Lisa R.
February 24, 2024
It didn’t cover my gray hair in front even though I put more color on and left on longer
Hello Lisa,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Saila I.
February 23, 2024
Grey still there
POSTED BY:
Saila I.
February 23, 2024
Packaging was really nice but when I used my colour was not satisfied 😕 did not cover my greys left it longer still the same was very disappointing
Hi Saila! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Danielle S.
February 23, 2024
Not Enough dye
POSTED BY:
Danielle S.
February 23, 2024
My hair is thick and half way down my back so one bottle of color wasn't enough to cover all the red so now there are blotches of red in with the brown. Not happy.
Danielle - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to remedying this for you. Keep an eye on your inbox for more details.
POSTED BY:
Lory D.
February 23, 2024
Great product- too dark for me
POSTED BY:
Lory D.
February 23, 2024
The product is easy to use and covered most of my grays. This color was too dark for me, more solid black than dark brown.
Hello Lory,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (:
POSTED BY:
Tracy M.
February 23, 2024
Extreme disappointment
POSTED BY:
Tracy M.
February 23, 2024
The application of the hair
color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund.
Hello Tracy,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
AMANDA C.
February 22, 2024
Not the colour expected
POSTED BY:
AMANDA C.
February 22, 2024
Colour wasn't as expected at all. Not copper like the picture shown
Hello Lisa,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTED BY:
Dee S.
February 21, 2024
Color doesn’t stick for more than 2 weeks
POSTED BY:
Dee S.
February 21, 2024
I’m finding that within 2 weeks the greys are coming through at a rapid rate. Has the formula been changed?
Hello Dee,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Kristin K.
February 21, 2024
I had high hopes for this colour.
POSTED BY:
Kristin K.
February 21, 2024
My experience was disappointing. I followed the instructions as given and outcome wasn't great. Poor coverage. Some of my greys and roots did take the colour at all.
Hi Kristin! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Dana I.
February 21, 2024
Loved the color but it did not cover my gray
POSTED BY:
Dana I.
February 21, 2024
The color was just a beautiful color but it did not cover my gray and this was a permanent color. I left it on 30 minutes as well.
Would love to know how I can continue with this color and make sure it covers the gray.
Hello Dana,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tami S.
February 21, 2024
Didn’t work
POSTED BY:
Tami S.
February 21, 2024
I followed the instructions and the color did not cover my grays.
Hello Tami,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Rachel H.
February 21, 2024
Disappointing end result
POSTED BY:
Rachel H.
February 21, 2024
Sadly the colour didn't match as well as I was hoping.
It didn't cover my greys as well as I'd hoped either.
Rachel H. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Jessicca L.
February 21, 2024
Not the colour I wanted
POSTED BY:
Jessicca L.
February 21, 2024
Unfortunately I’ve been left really disappointed with the results of my colour. I requested an ashy strawberry blonde and sent in photos of my current colour. After a really long delay in getting it sent to me, it’s come out brown and the lengths of my hair are a different colour to the roots, and much darker than I’m used to. I requested the lightest colour available to me.
I wish I’d just stuck to my usual box dye. I’d hoped esalon would give me a lovely natural colour that I’d love but I’m left hating my hair and they don’t seem too concerned.
It’s also quite frustrating that they say they give you a second bottle of colour for FREE!!! And even sticker it as being free… when in fact it’s for the ends of your hair?!? I had to reread the instructions 10 times to check I hadn’t missed something. There was lots of product left over in both bottles of colour. One bottle could have easily done one application but the ends and roots colour are different.
I didn’t want to leave a negative review, I was hoping esalon would respond to me via email to try and rectify it as per their satisfaction guarantee but as they haven’t, so I am sharing my experience here.
Jessicca L. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you are disappointed by your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wendy O.
February 21, 2024
Very disappointed
POSTED BY:
Wendy O.
February 21, 2024
I followed all directions on covering my grey but when I got out of the shower and dried my hair my grey was still there! It wasn’t a good color I asked for a soft black with a violet shade what I got was a dark brownish red color. My grey is still there too. Sorry not for me!
Hello Wendy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Hannah H.
February 21, 2024
Nice, but too dark
POSTED BY:
Hannah H.
February 21, 2024
I was expecting brighter and redder, it looks nice, but it’s too dark and brown.
Hello Hannah,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Max J.
February 20, 2024
Asked for Auburn. Ended up with pitch black hair. How?
POSTED BY:
Max J.
February 20, 2024
I'm so confused how this happened. I'm also disappointed in myself for trusting esalon knew what they were doing. My hair texture feels amazing though. That's why I gave 1 star.
Maxine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Ingrid P.
February 20, 2024
I wasn't satisfied with the high value and it doesn't deliver what it promises.
POSTED BY:
Ingrid P.
February 20, 2024
the product does not cover 100% gray hair as promised 🥹
Hi Ingrid! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Mandy T.
February 20, 2024
Horrible review
POSTED BY:
Mandy T.
February 20, 2024
The roots color did not color my roots AT ALL ,and my color was soft blue black. Im extremely disappointed, I also did not know that you would be taking money out of my account for the next months installment payment, i would like a full refund and how i go about getting that done. Thank you
Mandy taylor
Hello Mandy,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Miriam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anna E.
February 20, 2024
Wildly off on the color I was expecting
POSTED BY:
Anna E.
February 20, 2024
I have dark brown/black hair, I was very clear I wanted root coverage for greys only in my natural shade. This color was way off what I expected when they sent it the first time, it’s practically copper! Annoyingly I have received a second bottle of this stuff without realizing that it’s a subscription service. Overall a generally annoying experience which has mucked up my hair and cost me $70
Anna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniela S.
February 19, 2024
Hair color
POSTED BY:
Daniela S.
February 19, 2024
Product is not for me. My roots stay light and my hair goes dark. Very great customer service, however. All hair is different, and my hair is a brat!
Daniela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisette N.
February 19, 2024
Color was a match
POSTED BY:
Lisette N.
February 19, 2024
Great color matching. Gray coverage not quite as good. I had to order a touch up kit 2 weeks after dying because the gray was still very pronounced.
Hello Lisette,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jasmina B.
February 19, 2024
Colour ok, covered grey, but gave me allergic reaction
POSTED BY:
Jasmina B.
February 19, 2024
Did 48 hour patch test prior to dying my hair. Positives: covered all my grey hair , colour is okish , not one I wanted but can live with it. unfortunately I have developed allergic reaction so I cannot use the product going forward.
Hi Jasmina! We are so sorry to hear you've experienced an allergic reaction. Please check your emails, we just got back to you to help you futher.
POSTED BY:
Dextra C.
February 19, 2024
Not at all as advertised
POSTED BY:
Dextra C.
February 19, 2024
This was absolutely not worth the investment. I responded to an email asking my color preferences and what I was wanting to achieve. I wasn't looking to change anything, just maintain my current red color. The color I received ended up being a slightly reddish brown. I've been coloring my hair with professional color for over 20 years. I have never been so disappointed, and I regret giving this brand a chance. It also didn't even color my ash blonde roots, which normally soaks up color like a sponge. As soon as I can figure out how to unsubscribe (because that's apparently hidden), I will be. What a rip off.
Dextra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Raven A.
February 18, 2024
Not what I ordered but looks ok
POSTED BY:
Raven A.
February 18, 2024
The colour looks nice but it’s not what I expected- my hair was dark blonde and it’s now a light brown with a tinge of copper - I didn’t want to change to light brown I thought I was getting intense copper - The base colour was too dark so it’s completely changed my hair and taken it way darker than I wanted or felt comfortable with - I don’t know how to fix it
Hi Raven! We are so sorry the color is not what you expected. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Heather P.
February 18, 2024
Do NOT buy!!!
POSTED BY:
Heather P.
February 18, 2024
Literally the WORST at home dye I’ve ever used!!! My husband has been dying my hair at home since Covid..easiest color match ever blue black…LITERALLY ZERO gray root coverage…it turned it freakin BROWN like light brown!!! Canceling subscription immediately
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy L.
February 17, 2024
Scam
POSTED BY:
Wendy L.
February 17, 2024
Signed up to unwanted subscription impossible to cancel
Hi Wendy! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you.
POSTED BY:
Kasia W.
February 17, 2024
Not received
POSTED BY:
Kasia W.
February 17, 2024
Still waiting for order, its now been 15 days since its been shipped. Tracking info is not available and I am not getting a message back from the company about the issue
Hi Kasia! We are so sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Ann J.
February 17, 2024
Black
POSTED BY:
Ann J.
February 17, 2024
How cheap of them not to give a tray or hair clips. This forces you to use the bottle method which is messy and impossible to do two steps of roots and ends.
If you want to lighten your color or change your hair color you better tell them your current t color is your desired color. I wanted to lighten my dark hair considerably. But I picked dark brown for current color and I had very few options of- black. I got the lightest red possible which was dark and my new color is… black. There is no way to change or pick a new color other than to say “go one shade lighter” which is… black.
Better to pick out crummy supermarket color cause at least you get a choice of what color you want and have a chance at going lighter. My hair falls out either way.
Two bottles of color- roots and ends? Either fuss and fiddle with the brush (and no tray) and throw half of each bottle away and overdo your hair, or just do one color bottle every other month or so. Either way enjoy your black hair.
Ann - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rosa C.
February 16, 2024
Never received
POSTED BY:
Rosa C.
February 16, 2024
I will not have the chance to test the product since I haven't received it. I expected it would be no later than 10 days. So I'll be canceling altogether.
Hello Rosa,
We truly appreciate your feedback! I am so sorry you have not received your order. Upon reviewing your profile, we see that one of our Color Experts has reached out via email to help resolve your concern. Keep an eye on your inbox or spam folder for more details! (:
POSTED BY:
Karen R.
February 16, 2024
Didn’t find it easy to do myself
POSTED BY:
Karen R.
February 16, 2024
I didn’t find it easy too do myself as I have a problem with my shoulder so difficult to part hair and use brush
Hello Sally,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Donna W.
February 16, 2024
wrong color
POSTED BY:
Donna W.
February 16, 2024
This change was awful, It was wayy too red. Please go back to the original
Hello Donna,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda M.
February 16, 2024
Disappointed
POSTED BY:
Linda M.
February 16, 2024
I have never left a negative review but I was upset about how the color leaked inside the box
Hello Linda,
Thank you for reaching out to us here at eSalon! We are so sorry to hear that your color arrived leaking from your application bottle. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
Amy - We're so happy to hear that you're enjoying the single bottle application! We truly value your feedback and are always happy to review the application steps with you, if needed:)
POSTED BY:
Angela V.
February 16, 2024
The color is not holding
POSTED BY:
Angela V.
February 16, 2024
I have used the color for years, but noticed, it wasn't lasting as long. Today the color didn't even take all the grays away. Disappointed in this product. It did make my hair feel soft.
Hello Angela,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tess C.
February 13, 2024
Terrible
POSTED BY:
Tess C.
February 13, 2024
Didn't color my hair at all. Didn't even touch the 20 strands of gray I have. Very disappointed
Hello Tess,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Makenzy
February 13, 2024
Awful color!!
POSTED BY:
Makenzy
February 13, 2024
WARNING! This color will make your head itch from the chemicals! It is not brown it’s red! Awful customer service!
Hello Makenzy/Sherry,
We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Monina R.
February 12, 2024
My grey hair
POSTED BY:
Monina R.
February 12, 2024
Sorry I just have such hard to color grey hair and this product does not work for me. Even at salons they sometimes have to redo my hair because there are always spots that don’t take the color.
Hello Monina,
I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Kimberly H.
February 12, 2024
Not good!
POSTED BY:
Kimberly H.
February 12, 2024
My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Agnes B.
February 12, 2024
Didn't do right job
POSTED BY:
Agnes B.
February 12, 2024
Didn't get desired colour asked to go ash blonde all it did was lighten my arburn hair and make greys look more prominent
Agnes - Thanks for sharing your experience with us! We’re sorry to hear that you were unhappy with the results of your custom color and we would love to work with you further to get your desired results. We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Mary P.
February 12, 2024
Not even close
POSTED BY:
Mary P.
February 12, 2024
I'm sorry but this was not the right color for me at all it has way too much reddish pink color in it. It was supposed to be a golden blonde. Red does not look like gold to me. I don't know how soon I can change this color I waited a while to try it I got the initial shipment in December. I just applied it on February the 6th. I gave it a week to balance out thinking maybe it would change a little over the week and settle into a color I'dlearn to like since it was the first time I have ever dyed my hair but I still am not happy with all of the reddish pink in it. I am 57 this is the first time dying my hair because of losing color from medication and age so maybe it's just that I am morning having my original color. The process itself was easy. I love the way the product was packaged. I think it is a high quality product. I did not have any issues with hair damage or color on my skin or in my bathroom. I think the price is quite reasonable and fact that everything is included in the package that can make it possibly need is wonderful. I definitely will give it another try I just don't know where to go with the colors so I guess I will have to do a consultation before I proceed further. I will give you further reviews when I try the next one. I am happy that they do that people that can help with this process. Maybe I should have done a online consultation from this get-go. If the next caller works better for me I definitely will upgrade this to a five star but the color in itself is one of the most important things in my opinion
Hello Mary,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (:
Emily M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brandy R.
February 12, 2024
Received Rebecca’s Color…
POSTED BY:
Brandy R.
February 12, 2024
I received the incorrect color, Rebecca’s color. To be sure Rebecca reported it by now also and no one took the time to contact me…or Rebecca is getting ready to be a redhead instead of a brunette…
Brandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate M.
February 12, 2024
Worst product EVER!!!
POSTED BY:
Kate M.
February 12, 2024
My hair was supposed to be ash blonde and it’s green and orange. If I could give it a no star rating I would. Don’t waste your money or time on this you will regret it tremendously! Now i have to spend hundreds more at a real salon to get it fixed! They ruined my hair!! I’ll never use this product again!!
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidie O.
February 12, 2024
My scalp is in agony
POSTED BY:
Heidie O.
February 12, 2024
I had to wash it out within minutes, overwhelming stench and it hurt like crazy. Hair feels like straw and is breaking off when I try to brush conditioner through. I'm absolutely gutted.
Heidie - We’re truly sorry to hear that you experienced an allergic reaction while using our color. Upon reviewing your profile, we see that you have already informed our team. However, please check your inbox, we have emailed you the list of ingredients in case you wish to check it with your doctor as well. On behalf of the team at eSalon, we wish you an easy recovery and don't hesitate to contact us if we can help you further!
POSTED BY:
Ruthann S.
February 11, 2024
While processing the roots the bottle started to bubble over!
POSTED BY:
Ruthann S.
February 11, 2024
Second time this has occurred.The bottle bubbled over while my roots were processing. 8 don't know what is going on with the QUALITY department but something has definitely changed and not for the good!! Never had an issue before 2022.
Unfortunately the colour didn't cover my grey hairs, followed the instructions to the minute, very disappointed with the outcome, can't tell my hair has been coloured. Going to have to re-dye with a box colour now. Gutted 😢
Mrs S83 - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color. Please, check your inbox, we have reached out to you via email with next steps. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Sara C.
February 11, 2024
Color faded quickly
POSTED BY:
Sara C.
February 11, 2024
The color was great while it lasted!
Unfortunately it didn’t last a week. :-(
Hello Sara,
We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Marisa K.
February 11, 2024
Don't love
POSTED BY:
Marisa K.
February 11, 2024
I was excited to try this until my results were not good. Firstly, the smell was a little overwhelming for me but IF the color looked great, i wouldn't care. I selected darkest brown. It appeared light my on my roots! Ive never had an issue like this before. Its embarrassing!
Hello Marisa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Helen C.
February 10, 2024
Still hasn't arrived
POSTED BY:
Helen C.
February 10, 2024
Shipped 26th January and I'm still waiting for my colour on 10th February. Previous deliveries came within days and I was very happy with the product. Now my colour schedule is off and I'm going to have to try to get a last minute appointment with my hairdresser or my roots will be starting to show for events coming up in the next few weeks. Very disappointing.
Helen - Thanks for sharing your experience with us. We are so sorry that your order hasn't arrived yet. Upon reviewing your profile, we see that our team has already assisted you regarding this matter. We truly appreciate your patience and, please, let us know if there is anything else we can do to help!
Gladis - We are so sorry that your order hasn't arrived and we'll be happy to resend it. Please, check your inbox for more details and let us know if there is anything else we can do to help!
POSTED BY:
Richelle K.
February 10, 2024
Allergic to prodduct
POSTED BY:
Richelle K.
February 10, 2024
Please stop sending your products. Skin allergy is in serious condition. Take me off your mailing list. DO NOT SEND ANY OF YOUR HAIR PRODUCTS. I Do Not Want Any of Your Hair Products, I Do Not To Be Your Customer.
Hello Richelle,
We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Hello Nishat,
We’re truly sorry to hear that you experienced a minor allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Theresa G.
February 9, 2024
Very disappointed
POSTED BY:
Theresa G.
February 9, 2024
The color was not at all what I expected. I used it anyway and within the next week my grays emerged back out. And my hair is dry.
Hello Theresa,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
kayleigh M.
February 9, 2024
light brown more like darkest brown
POSTED BY:
kayleigh M.
February 9, 2024
i ordered light brown iv coloured my hair and its more like dark brown not happy
kayleigh M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Carol P.
February 9, 2024
Color
POSTED BY:
Carol P.
February 9, 2024
Did not cover gray entirely ask colorist to tweet it a bit with next color. I did love the color with lots of shine.
Hello Carol,
We’re sorry that you were unhappy with the Gray Coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! (:
POSTED BY:
Kerry ann S.
February 8, 2024
Good coverage
POSTED BY:
Kerry ann S.
February 8, 2024
It is hard to tell the actual color with the small sample pictures,so I ended up with not quite the color I really wanted
But all in all it is a great product and coverage is great
Kerry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janice N.
February 7, 2024
Cancelled My Subscription
POSTED BY:
Janice N.
February 7, 2024
Even after speaking with the consultants (I am a trained cosmologist) and telling them exactly what I needed and wanted changed, my color was constantly wrong. If I am not going to get the customized color that I am paying such a high price for, I can go back to the OTC brands.
Janice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle S.
February 7, 2024
Not right color
POSTED BY:
Michelle S.
February 7, 2024
It wasn’t the colors that I asked for and it also didn’t have hardly any of a difference from my natural hair color… most people couldn’t tell I had dyed it
Michelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you experienced no change to your hair color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you.
POSTED BY:
Lea C.
February 6, 2024
The color pulled too gold
POSTED BY:
Lea C.
February 6, 2024
I tried adjusting it and I feel like the adjustment made may not even be what I was asking for. I like a color from the look book but I've called and messaged so much, I feel kind of like a bother. They did offer me a free color but if it's not the right color....what will that do? I will say that the quality of the color is good. Just beware that the consistency is runny if you are used to using tube dye with developer.
Hello Lea,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! (:
POSTED BY:
Janet L.
February 6, 2024
Great idea...but..
POSTED BY:
Janet L.
February 6, 2024
Ordered the special offer for the first try.
The whole concept is impressive,and professional. The colour was a good choice,and the whole packaging impressive,however my hair after the treatment was dry,very and hair looked dull.I did use the enclosed conditioner.
Shame, will not be continuing with the offer.
Regards janet l
Hi Janet! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further.
POSTED BY:
Olga K.
February 6, 2024
It was suppose to be copper
POSTED BY:
Olga K.
February 6, 2024
My hair is red. My roots are much lighter than the rest of the hair. I followed instructions. I look horrible and the color is dark and not what I wanted at all.
Hi Olga! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Vicki B.
February 6, 2024
Don't like the red tone. It is not a rich looking color.
POSTED BY:
Vicki B.
February 6, 2024
Color does not do anything for me. I went and bought highlights to put in a week after I used this color. Nor happy with the results Will try another color next time.
Vicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hi Sarah! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Suki S.
February 5, 2024
Terrible
POSTED BY:
Suki S.
February 5, 2024
The colour was not brown, my hair is pure black!!! The colour also washes out each time I wash my hair. Better off using boxed dye from the supermarket
I do not recommend
Hello Maria,
We are sorry to hear that you experienced dryness after using our Hair Color and were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lauren M.
February 3, 2024
I want to cancel
POSTED BY:
Lauren M.
February 3, 2024
CANCEL my plan,I do not want to receive any more proucts from e salon.CANCEL!!
Lauren - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
POSTED BY:
Tanya B.
February 3, 2024
Didn’t work
POSTED BY:
Tanya B.
February 3, 2024
The colour didn’t take to my hair at all
It looked orange for a day or so then just faded and within a week or so washes our completed
Hi Tanya! We are sorry to hear that your color faded. Please check your emails, we just got back to you to help you further.
POSTED BY:
Britini L.
February 3, 2024
Not even close
POSTED BY:
Britini L.
February 3, 2024
I explained that I wanted copper orange hair (not fiery red) multiple times. Customer service was nice but that's the only good thing I have to say about this company. They sent me two "reformulated" colors for free so I guess I appreciated that even though they ruined my hair. Was going from platnium to orange copper. They knew I was platnium from day one. 1st box the "colorist" felt confident that this would be no problem. Color washed out pretty much instantly. 2nd "colorist" I talked to thought a permanent rather than a demi was best. 3rd "colorist" said it would be a process which I understood due to previously being so light and my hair is very porous. I don't see why, if I needed a filler (which I did) they didn't explain that in the beginning. If you ask to speak to a manager, she is nice in a passive aggressive way. She understands why EVERYTHING was formulated. Even if you had one say demi perm the next say permanent and the next (last) say demi. It's a waste of your time and your money. I appreciated the refund but 20 something bucks can't undo the damage my hair has suffered due to this company. I honestly don't believe a single one of them are licensed. Look at the requirements if you want to work for them. Bare minimum. Don't be fooled. You're better off with box color. Pretty much the same thing. Sara and Genevieve were my colorists if I recall that correctly. Not impressed ladies.
Britini- We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Ron - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Stephanie J.
February 2, 2024
Great Customer Service
POSTED BY:
Stephanie J.
February 2, 2024
While I have been unable to get a color that I like and meets my expectations, the customer service team has been fantastic. They have tried numerous times, at no expense to me, to satisfy me, but the color is just not what I want.
Thank you for your feedback! Our team of licensed colorists and customer service love being able to craft the ideal shade for our clients at home and provide amazing customer service, we are always happy to help make adjustments to your color. I am terribly sorry we could not formulate the right color for you. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTED BY:
Mary A.
February 1, 2024
Toluene & PPD chemicals
POSTED BY:
Mary A.
February 1, 2024
Read that product was vegan, however, information was misleading. Contains 2 types of toluene, standard PPD found in hair coloring & rescorcinol. Will not buy again.
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email so, Keep an eye on your inbox for more details.
Hello Nicole,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. I hope you'd consider letting us formulate your color with Better Gray Coverage, we truly appreciate your feedback and the opportunity for us to make it right!
Hello Lynette,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Autum A.
January 30, 2024
The colour was far too dark
POSTED BY:
Autum A.
January 30, 2024
The product was very easy and pleasant to use with no smell at all! However, the colour that was designed for me was far to dark and had a hint of RED not GINGER in it. I requested that I could be made a rich caramel colour that would make my hair look shiny and healthy unfortunately it doesn't! I am willing to have another try at getting the colour right as the dye was nice to use.
Hi Autum! We are so sorry to hear your color was too dark. Please check your emails, we just got back to you to help you further.
POSTED BY:
Katrina M.
January 30, 2024
Price increase without warning which means customs charge on top!
POSTED BY:
Katrina M.
January 30, 2024
What started off as an offer of €10 in October 23 in online ad, But ended up costing €23.50 when I filled out my details online😳How did it get to €29.45 by January’24 And a customs charge of €10.47 because of the high cost. No warning. Very disappointing, I’ve cancelled my subscription.
Hi Katrina! We apologize for any inconvenience with our prices. Please check your emails, we just got back to you to help you further.
POSTED BY:
Emily O.
January 30, 2024
Ruined my hair color, I look like a freak.
POSTED BY:
Emily O.
January 30, 2024
I requested more natural red tones, and not such a dark base. My hair is literally eggplant purple. It is the most horrendous result I could have imagined. I would have gotten better results buying an $8 box dye from CVS. Now I have to slick my hair back in a bun to hide how messed up my hair is. I feel so insecure about my hair, it’s affected my confidence. I have canceled my upcoming plans because I am embarrassed. I have to go to a salon to get a professional to fix and lift the color. I would not recommend this service to anyone who cares about their appearance.
Emily - Thank you so much for sharing your feedback. We are truly sorry to hear that you are unhappy with your color formulation and as a result affected your confidence. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your desired hair color.
POSTED BY:
Janet M.
January 29, 2024
I had issues with this order
POSTED BY:
Janet M.
January 29, 2024
I had issues with this order, my roots are lighter that the rest of my hair. I have reached out to support 3 times to correct it and I have yet to have anyone respond to me.
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and sent you an email regarding formulating your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Please check your email for more information, if you have not received it please give us a ring! (:
POSTED BY:
Customer C.
January 29, 2024
Not good
POSTED BY:
Customer C.
January 29, 2024
The light blond highlighter made my hair go orange. Definitely not a professional product
Hi there! We are sorry to hear that the Light Set hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Karolina B.
January 29, 2024
Not happy at all. Not worth
POSTED BY:
Karolina B.
January 29, 2024
I have been ensured as my colour will be same from roots till ends, I ordered dark brown. Colour is awful my roots are much lighter than rest, didn't cover my lights on lenghts, covered only grey hair. Looks worse than using box dye from sainsburrys. I will need to buy another Colour and dye again which will cause more damage on my hair. I do don't recommend it, waisted money and time and hair condition!
Hi Karolina! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Diane L.
January 29, 2024
Not ordering
POSTED BY:
Diane L.
January 29, 2024
The color really didn't do it for me and I followed the directions.
Not the coverage I hoped for.
Diane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Rita - We truly apologize that the developer arrived leaking. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathy K.
January 29, 2024
Wrong color
POSTED BY:
Kathy K.
January 29, 2024
I wanted mahogany red, it turned out dark brown and I don't like it
Hello Kathy,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Carole P.
January 29, 2024
Leaking bottle
POSTED BY:
Carole P.
January 29, 2024
I didn’t use the color yet but when it arrived today the bottle had leaked all over everything including the instructions. Not impressed at all.
Carole - We are so sorry that your color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathryn T.
January 29, 2024
Not happy
POSTED BY:
Kathryn T.
January 29, 2024
I had to leave the color on for over 45 minutes. It barely covered my gray Not satisfied at all. Refund would be nice
Hello Kathryn,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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