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I love this hair coloring system, its professional class, and the color itself.
I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess.
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
mattie M.
March 12, 2016
Consistently perfect color
POSTED BY:
mattie M.
March 12, 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
POSTED BY:
Mandy K
March 11, 2016
Changes requested were perfect!
POSTED BY:
Mandy K
March 11, 2016
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Christal K.
March 11, 2016
Color
POSTED BY:
Christal K.
March 11, 2016
Would like to go a little lighter next time but I love this one.
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
POSTED BY:
corina E.
March 11, 2016
perfect color
POSTED BY:
corina E.
March 11, 2016
The color is great, but neither this time it didnt cover well the grey hair.
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kim H.
March 11, 2016
Nice color
POSTED BY:
Kim H.
March 11, 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Ann L.
March 11, 2016
Lots of compliments
POSTED BY:
Ann L.
March 11, 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
POSTED BY:
Diane K H.
March 11, 2016
Nice Product
POSTED BY:
Diane K H.
March 11, 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Kayla P.
March 11, 2016
Love my color!
POSTED BY:
Kayla P.
March 11, 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Gwen D.
March 11, 2016
Perfect match
POSTED BY:
Gwen D.
March 11, 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Alexis S.
March 11, 2016
Easy to work with - phenomenal results
POSTED BY:
Alexis S.
March 11, 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan E.
March 11, 2016
Grey came back
POSTED BY:
Susan E.
March 11, 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Catherine H.
March 10, 2016
What was promised
POSTED BY:
Catherine H.
March 10, 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Angela L.
August 26, 2025
Not fire engine red
POSTED BY:
Angela L.
August 26, 2025
My hair turned out more maroon than fire engine red
The package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color.
The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes.
I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes.
My hair looked almost black.
Was I right?
The picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all.
Sarah N. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Anna C.
August 22, 2025
I was not happy.
POSTED BY:
Anna C.
August 22, 2025
My hair was the color I wanted but after a couple washings the color faded. I Take me off your email list.
The color came out perfectly and beautiful just as expected. I was so happy with it. I couldn’t stop looking at it even. And then the next day I went to wash and the color tint purple rinsed all right out. Very disappointing.
Amanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Stephanie C.
August 18, 2025
Inconsistent mixture and results
POSTED BY:
Stephanie C.
August 18, 2025
The colorist does not seem to be able to follow the proportion to mix my color and I am getting poor results. She either mixes it incorrectly and it does not take properly (too light and grey showing through) or i get really incorrect tint results. I currently have bright pink roots and look ridiculous . My color is supposed to be dark chocolate brown
I want to cry because i will have to leave the house tomorrow with the terrible results i got from coloring my hair this evening. I guess I am wearing a hat and being humiliated all day. Be more careful Sylvia. Your mistakes have consequences for the clients and I look absolutely terrible.
Hello Stephanie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
POSTED BY:
Rebecca A.
August 17, 2025
Bummed
POSTED BY:
Rebecca A.
August 17, 2025
I was really hopeful when I got my adorable pink box, the packaging and all the extras were amazing BUT the color did NOT cover my grays….the very thing I wanted most. Spent all that time and now I’m going to have to go get it done professionally any way. Super bummed.
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rosa N.
August 16, 2025
Never again!
POSTED BY:
Rosa N.
August 16, 2025
My last experience was a disaster! While applying the color to my hair ,I noticed that the bottle was warmer than usual. I continued to apply ,then I realized that the bottle got really hot ! I rinsed off the product immediately for at least 30 minutes with cold water. My scalp and ears turned bright red. The unused portion that was thrown out had the cap on .Well it became extremely hotter because the cap popped off and the product burnt a hole in the garbage bag .
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I’ve got a lot of grey hair around the frame of my face. I’m a brunette and ordered full coverage hair colour according to the numbers my hair dresser supplied. The result was ridiculous. All greys turned platinum blonde. The rest was dark brown. I had to go to a salon to sort the problem out. I looked like an odd coloured skunk! Beware. You’ll get full coverage on greys but not in the colour promised!
Hello Melissa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sophie B.
August 11, 2025
Black instead of dark brown
POSTED BY:
Sophie B.
August 11, 2025
Really disappointed by this colour. I was at first really excited to use it as it seems so luxury compared to a bog standard box colour. Whilst washing it out I seemed to lose a lot of hair. I needed to clean the plug hole out twice to let the water out. My hair is now a mixture of jet black and stripey dark brown. I'm desperately trying to lighten it now with head and shoulders every day. I feel like I'm wearing a black hat. The hair that is black looks really course now. I've booked to have my hair coloured in a salon next time as I feel like I'm damaging my hair
Hi Sophie! We are so sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
POSTED BY:
Sadiya A.
August 11, 2025
I got it totally broken,,, very unsatisfied,
POSTED BY:
Sadiya A.
August 11, 2025
When I received my order , after opening my package it’s totally broken and it’s fall around everywhere inside. I couldn’t even use it because it has nothing inside. I took pictures of this ,, if possible please send me new ones.
Hello Sadiya,
I am so sorry to hear your order arrived damaged. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Reeska
August 10, 2025
Worth a try
POSTED BY:
Reeska
August 10, 2025
This color is decent hair color, it does the job however I do wish the customization was more customized towards each individual customers wants & needs instead of using the same formulas. I do like that you receive your gloves, brush and everything you need to color your hair one thing I would maybe suggest is making the conditioner a little larger so you can follow up to condition again the color is a tiny bit drying. But all in all a great service.
Reeska - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Hello Paula,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Claudia G.
August 7, 2025
Horrible Color
POSTED BY:
Claudia G.
August 7, 2025
I looked like the Wendy Chic.. the same result I get from regular box coloring and perhaps even worst.
Not even close to the copper strawberry red I am.
Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out too red and not strawberry. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a solution and have your hair color turn out exactly as you imagined. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan F.
August 5, 2025
Color very disappointing
POSTED BY:
Susan F.
August 5, 2025
For the first time the color was not what I expected. It was dark and had very little depth.
Hello Susan,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy P.
July 31, 2025
This color was nice but I need to go a little darker !
POSTED BY:
Tammy P.
July 31, 2025
Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line
Hello Tammy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Preetha H.
July 31, 2025
Worst hair color I ever had
POSTED BY:
Preetha H.
July 31, 2025
I ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again.
Preetha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stacey W.
July 31, 2025
Not like it used to be
POSTED BY:
Stacey W.
July 31, 2025
So I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened
Hello Stacey,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lindsay G.
July 31, 2025
I was disappointed!!!
POSTED BY:
Lindsay G.
July 31, 2025
I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better.
Hello Lindsay,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra F.
July 29, 2025
Damaged
POSTED BY:
Debra F.
July 29, 2025
I received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response.
Debra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mo J.
July 27, 2025
Roots didn’t take
POSTED BY:
Mo J.
July 27, 2025
Lovely colour but my roots didn’t seem to take, they turned ginger !
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer W.
July 27, 2025
No red in my color
POSTED BY:
Jennifer W.
July 27, 2025
There was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often.
Jennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Rebecca A.
July 26, 2025
I didn’t receive my purchase
POSTED BY:
Rebecca A.
July 26, 2025
Hi, I have been away from home and although it says my purchase was delivered it hasn’t arrived.
Hello Rebecca,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cookson W.
July 25, 2025
Disappointing!
POSTED BY:
Cookson W.
July 25, 2025
I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up.
Alcira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Andrea P.
July 22, 2025
Just no.
POSTED BY:
Andrea P.
July 22, 2025
All of the red colors are a weird pinky shade of red. I've tried 3 different colors and none of them are good.
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Hi Serena! I'm sorry to hear your color is gone after three weeks. Please check your emails, we got back to you to help you further.
POSTED BY:
Caroline V.
July 20, 2025
This ended up the same colour as last time.
POSTED BY:
Caroline V.
July 20, 2025
I asked to have the colour lightened but it ended up the same colour s before. I am outside a lot for my job and the sun bleaches the red so I wanted to stay with the lightened look but unfortunately it looks exactly like my last hair colour. Very disappointed
Kaleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Heather W.
July 19, 2025
Match
POSTED BY:
Heather W.
July 19, 2025
I've always done dark and have always dyed it myself and this time the roots came out lighter and almost orange. Not a big color change. Usually roots are always darker. Not sure why this time was different
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Diana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gretchen S.
July 17, 2025
too dark
POSTED BY:
Gretchen S.
July 17, 2025
I like the packaging and the product itself, however I'm not thrilled with the end result. It turned out quite a bit darker than I thought. I was hoping a stylist would have looked at what color I started with in my picture and talked to me about what end results I was looking for.
Hello Gretchen,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cecilia L.
July 15, 2025
Roots not the same
POSTED BY:
Cecilia L.
July 15, 2025
My kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. AS OF 7-15-25, I have never spoken to anyone regarding my roots turning orange. My husband ordered a second supply of hair color within one or two days of my original order because I was worried that there might not be enough color for my hair. I still have orange roots. I am unfortunately for the first time in my life going to pay my cosmetician to fix my hair color. I'm very disappointed with the product and I'm discouraged because of what I paid for the product. Once again I have never spoken to anyone about my orange roots.
After several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair.
Hello Wendy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cheryl C.
July 12, 2025
Color not close to color chosen
POSTED BY:
Cheryl C.
July 12, 2025
The color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry.
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele C.
July 11, 2025
Took money from me
POSTED BY:
Michele C.
July 11, 2025
Really bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it
Bernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Maria Gracia M.
July 8, 2025
disappointed
POSTED BY:
Maria Gracia M.
July 8, 2025
I haven't received my order because I postponed it until July 7th. You never sent me the product, You haven't refunded me, and you charged me again on July 7th.
Hi María: We are so sorry to hear your order hasn't arrived, and for any misunderstanding with your account. Please check your emails, we got back to you to help you further.
POSTED BY:
Mary A.
July 8, 2025
Alright.
POSTED BY:
Mary A.
July 8, 2025
It’s not strong enough to cover faded dye it didn’t hold very well and it’s not very vibrant I have light hair and it just wasn’t what I wanted
Mary - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
kathy S.
July 4, 2025
postage
POSTED BY:
kathy S.
July 4, 2025
parcel was incomplete wrecked i didn't accept of the delivery post office . disgraceful !
Hello Laura,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret U.
July 1, 2025
grays
POSTED BY:
Margaret U.
July 1, 2025
did not cover my grays. Second time trying this product. Both times gray not covered and was a little dull and dry after coloring
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Samantha C.
June 30, 2025
Did not take to ends
POSTED BY:
Samantha C.
June 30, 2025
Followed the instructions to the t and it did not color my ends, ended up at a salon to fix it.
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Olivia K.
June 28, 2025
What a waste of time and money
POSTED BY:
Olivia K.
June 28, 2025
Ordered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys.
Hello Olivia,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Naomi C.
June 28, 2025
Wrong color formula
POSTED BY:
Naomi C.
June 28, 2025
I asked to go lighter and it darkened my hair color. I’m ready to call it quits if they can’t get the color right. I hate my color right now and I’m buying a lightener from them to adjust the colorist’s mistake. Might be time to go back to the real salon.
Hello Naomi,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Aly P.
June 26, 2025
Disappointed
POSTED BY:
Aly P.
June 26, 2025
Very nice package but disappointed with the results. Not what I was expecting.
Aly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right!
POSTED BY:
KLEM
June 25, 2025
Fades and low coverage
POSTED BY:
KLEM
June 25, 2025
When new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again.
KLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon!
POSTED BY:
Suzanne G.
June 25, 2025
Demi permanent-soft black
POSTED BY:
Suzanne G.
June 25, 2025
I absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly.
Suzanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
A Oun
June 24, 2025
Order not received
POSTED BY:
A Oun
June 24, 2025
I still haven’t received my order. This is the second order I was forced to place, as the company withdrew the money and claimed it had already been shipped, so I was no longer able to cancel it.
Now it’s been over two weeks, and the order hasn’t even been handed over to the parcel delivery company. Very disappointed with the service so far.
Hello JoAnn,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cami A.
June 23, 2025
Extremely disappointed
POSTED BY:
Cami A.
June 23, 2025
I have been getting ready for a 2600-mile road trip to attend a huge family gathering with my family that I have not seen in years, recently I've been struggling with my hair since after 15 years of dying it black I decided to work my way back to my naturally platinum blonde hair and of course in that process I've managed to really screw up my once beautiful hair. I wanted to look presentable on this trip, so I turned to my browser for advice and ideas on what to do with my hair to make it better when I came across this website and after reading the details and taking the quiz, I had hope for my lifeless dull hair and then my package arrived in such poor condition I was actually in tears. One of the developer bottles had leaked out all over everything, the bottle looked as if it had been squeezed very hard yet it appeared to be unopened. The instructions were ruined by this and they were so stuck together it almost took ripping it in order to unfold it. I leave for my trip in two days so it's either leave my hair as is and suck it up or go to Walmart and buy some box dye and hope it turns out ok.
Hello Cami,
We truly appreciate your feedback and are very sorry that this happened! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jalika K.
June 22, 2025
Not happy
POSTED BY:
Jalika K.
June 22, 2025
Colour faded away from my hair after washing my hair in a 1 week
Cheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yvonne J.
June 21, 2025
Two different colours
POSTED BY:
Yvonne J.
June 21, 2025
I got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess.
Hello Yvonne.
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Layla R.
June 20, 2025
The worst
POSTED BY:
Layla R.
June 20, 2025
I’ve never had a color problem before- but this time oh my goodness it’s awful.
Layla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
KLK5
June 18, 2025
Pretty
POSTED BY:
KLK5
June 18, 2025
The color was perfect, matched my hair color and looked to cover up grays however it seemed to wash out or fade easily.
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sherry B.
June 17, 2025
Not sure about the product
POSTED BY:
Sherry B.
June 17, 2025
I use the product three times and I noticed my hair started thinning around the crown of my face. I’m sure it’s a good product as it’s had great reviews, but it’s not for me.
Sherry - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Irem P.
June 15, 2025
⭐☆☆☆☆ Disappointed – Not the Shade I Ordered
POSTED BY:
Irem P.
June 15, 2025
⭐☆☆☆☆ Disappointed – Not the Shade I Ordered
I ordered medium brown expecting a natural, mid-tone brunette shade. Unfortunately, what I received was extremely dark brown — my hair now looks almost black. I was aiming for a soft, medium brunette look, but this is way too dark and doesn’t match the description or image. If you’re looking for a true medium brown, I’d recommend going at least one or two shades lighter than what you think you need. Very disappointed with how far off the color turned out.
Irem - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Sophie S.
June 14, 2025
Unfortunately not what I asked for
POSTED BY:
Sophie S.
June 14, 2025
I’m a bit disappointed in this set as I asked for a dark strawberry blonde and uploaded photos for reference but I’ve used the set and it’s just a dark blonde, it’s left me with a really flat dark blonde with no warmth.
Hi Sophie! We are sorry to hear your color didn't turn out as expected. Please check your emails, we got back to you to help you.
POSTED BY:
Mari F.
June 14, 2025
Easy to follow instructions… didn’t work
POSTED BY:
Mari F.
June 14, 2025
I was really excited about this, but I followed the directions exactly and nothing happened. The roots didn’t take. My hair is light naturally and takes color really well so I was very disappointed
Hello Mari,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer M.
June 12, 2025
Way too dark
POSTED BY:
Jennifer M.
June 12, 2025
I requested color change back to original color that cam eout bright coppery color that I loved and I got a dark brown with barely a hint a red I will be canceling this subscription as this is my third try.
Hello Jennifer,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shelley S.
June 11, 2025
Not what i was hoping for
POSTED BY:
Shelley S.
June 11, 2025
My color is dull after a couple of days. The gold tones are coming through when I wanted ashy tones. Too brassy....and really one toned, not multi layered color. Also the lack of ability to order highlights along with your color is disappointing.
Shelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vanessa J.
June 3, 2025
Rubbish!
POSTED BY:
Vanessa J.
June 3, 2025
Complete wrong colour , I ordered mahogany copper, when the dye was on it went dark purple when I was the dye out my hair is now a dark brown and the ends r a diffrent colour!
Hi Vanessa! We are so sorry to hear about your hair's outcome. Please check your emails, we got back to you to help you further.
POSTED BY:
Elke B.
June 2, 2025
Definitely not enough grey coverage
POSTED BY:
Elke B.
June 2, 2025
Especially at roots around the face, after colouring my hair is still grey as it was before. Not worth the price at all. Nice idea, but unfortunately not working.
Hi Becky! I'm sorry to hear about your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Denisa J.
May 27, 2025
This is an unreliable product and unsatisfactory service
POSTED BY:
Denisa J.
May 27, 2025
I have a 6 months customer history with eSalon, time in which I was in awe of them (at start) only to be let down by both quality of product (had dye sets not covering grays) and service (unanswered outreach, delays in order processing and delivery).
I have just cancelled my order and subsctiption because of delays in both order processing and shipping.
I am so disappointed! I would have been a long term customer, but I cannot keep being let down by this team and product.
Hi Denisa! We are truly sorry to hear about your experience. We deeply regret the frustration and disappointment you've encountered — especially after being a loyal customer for the past six months. Please check your emails, we got back to you to help you further.
POSTED BY:
Tracy W.
May 27, 2025
Doesn’t cover gray
POSTED BY:
Tracy W.
May 27, 2025
This is my second order in the last 30 days of these products the first order i left them on for 45 mins and it didn’t cover my gray so i ordered my next batch early and applied again but this time left it on my hair for an hour and it still didn’t cover my gray. Unfortunately this didn’t work for me
Hello Tracy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Avery L.
May 26, 2025
Color Did not Stick
POSTED BY:
Avery L.
May 26, 2025
I asked for a color adjustment, which was done. However, the color completely washed out after letting it sit for 45mins and I am now left with a head full of gray hairs immediately after a color. This is super frustrating!
Avery - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Doris H.
May 25, 2025
Just started using it.
POSTED BY:
Doris H.
May 25, 2025
The ammonia was to much and my skin is very sensitive. Started to get burning sensation on my scalp. Had to wash it out immediately. I ended up giving my second batch of coloring to a friend. I won't be ordering again.
Hello Doris,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shala D.
May 22, 2025
Carrot top
POSTED BY:
Shala D.
May 22, 2025
I am NOT dark blonde. I’m Ron Weasley. I’m going to go back color my own hair. At least when I did it myself I was actually blonde. 🙄
Shala - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Charlie B.
May 21, 2025
Did not cover gray well 😔
POSTED BY:
Charlie B.
May 21, 2025
I wanted to love this, but unfortunately it did not cover my grays very well at all. It’s definitely better than before I dyed it but you can see the orange-ish color instead of dark brown on the gray. It’s seems healthier than after I use other products which is fantastic.
Charlie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah D.
May 21, 2025
Allergic reaction
POSTED BY:
Sarah D.
May 21, 2025
I unfortunately broke out in hives all over my face and neck after I colored my hair with this product. I'm not too sure what happened with this blend since this has never previously happened before with color I've ordered from here.
Sarah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery!
POSTED BY:
Andreea N.
May 16, 2025
Doesn’t cover grey hair
POSTED BY:
Andreea N.
May 16, 2025
I used esalon for the first time and it was enough for me. I followed the instructions every step but it didn’t cover my grey hair and the very little colour was gone after the first wash. Very dissatisfied with the product: extremely strong smell, small price-poor quality. Not recommended, waste of time
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nallely A.
May 14, 2025
No gray coverage
POSTED BY:
Nallely A.
May 14, 2025
It turned out a beautiful color but it didn't cover a single gray hair.
Nallely - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Naomi N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
.
May 14, 2025
Not a good match
POSTED BY:
.
May 14, 2025
The color did not match the results shown on the page. Color was really dark and faded in about a week.
Hello!
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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