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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Seveline D.
noviembre 4, 2018
Do not buy this product seriously
PUBLICADO POR:
Seveline D.
noviembre 4, 2018
It took me 6 shampoos to get this stuff out and it was just my roots. My hair felt like tar!!! -10 stars if i could!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Seveline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Brena
octubre 10, 2018
Same color
PUBLICADO POR:
Brena
octubre 10, 2018
Turned out the exact same color I already have. I have adjusted my color order. I look forward to better results!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorrie D.
octubre 7, 2018
Like Glue
PUBLICADO POR:
Lorrie D.
octubre 7, 2018
I was very excited to try this hair colour after the many good reviews. Application was easy, it didn’t irritate my sensitive scalp and it didn’t have a strong chemical odour. Then came the time to rinse. I have coloured my own hair for years and have never experienced what happened. If I had seen a similar review before trying, I am not sure I would have. I rinsed and rinsed and it felt like my hair was caked in gel or glue. I could bend it and it stayed bent. The water was running clear but it was clearly not out. So I used the shampoo provided three times before I felt like it was liveable. This took more than 30 minutes of scrubbing in the shower. Now I do love the colour, maybe a little dark but grey is covered better than some products I have used. I am just not sure I am willing to go through the concern of getting the goop out of my hair again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lorrie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine D.
septiembre 26, 2018
Disappointed 😔
PUBLICADO POR:
Christine D.
septiembre 26, 2018
We moved to a new area and I need color every 4 weeks and am hesitant about stylists that I don’t know. I figured I give this a try.
I received my first box two days ago and was very excited. Yesterday I took a deep breath and said here goes nothing. Before ordering I told my “colorist” my exact products and colors my salon used and toners because I have highlights.
I followed the directions precisely. I was worried because I have such dark hair bright white roots that the color provided wouldn’t do the trick, alas, I was right. I now have hot roots, my roots are lighter and a stark contrast to what color my hair is. It DOES NOT cover gray/white completely at all!!!
Secondly, my husband was more scared with the amount of hair that fell out on to my shower floor a bit smaller than a tennis ball. It’s done I can’t go back. I need to fix it but am afraid that I will loose even more hair. Please be careful.
In my sales profession, my appearance is the first thing that customers see and judge. I so really wanted this to work.
Cosmetologists spend hundreds of hours of training for a reason. My bad.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyn D.
septiembre 13, 2018
Not the color I had before
PUBLICADO POR:
Evelyn D.
septiembre 13, 2018
First and second time I went into Esalon I left with the biggest smile on my face because my hair was bright red just the way I wanted it. Third time my hair looked dark and i told her not to change a thing. In July I did my first mail order and explain that I wanted my hair like the first and second time. Well my kit arrived and I went to color my hair only to be disappointed again. Even darker. I just received my new kit which was sent on August 31 and it’s just sitting there because I don’t know if my hair will get darker again. I’m literally scared to dye it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Evelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lana B.
septiembre 2, 2018
no conditioner
PUBLICADO POR:
Lana B.
septiembre 2, 2018
I did not get any conditioner with my kit and it made a big difference in how quickly my color faded.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda W.
septiembre 1, 2018
Great product
PUBLICADO POR:
Linda W.
septiembre 1, 2018
The products are great. And it’s so much like a salon product. Just have to adjust the color to much lighter. I will never buy store bought again. Thank you
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine K.
agosto 14, 2018
Not 100% satified. Not 1%!
PUBLICADO POR:
Katherine K.
agosto 14, 2018
I wanted my color a bit lighter, but it turned darker. Thx
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Such S.
agosto 12, 2018
what amazing customer service!!
PUBLICADO POR:
Such S.
agosto 12, 2018
First off I really want to talk about the customer service, they are so nice and professional and heed to your needs! The first box I ordered never came and ESalon team was so sweet to send me another box free of charge! I'm adding a star just for them!
For the color I'm going to make a pros and cons list
Pros:
1. Box came fairly quick (within three days)
2. They give you personalized instructions based on your needs, and provide a lot of other things that help with the entire process, I wasn't expecting this much stuff to come along with the color.
4. There is definitely a lot of product! I only needed roots but the amount given could have covered my entire head of hair and still have left over amount.
5. The shampoo and conditioner smell AMAZING!
Cons:
1. The smell, I'm not sure if all hair color smells this way but it definitely smelled like chemicals which is something my salon usually doesn't smell like (which is understandable there are so many things done at a salon maybe the smell gets masked) so I was a bit taken aback. At first I was worried about the color because of how strong the smell was and I was worried I was going to get a scalp reaction.
2. There was A LOT left over, which is nice that there is a lot of product but a lot also gets wasted. I wish they could give some sort of ratio so we could use as much as we need and not waste more than half the bottle. I had about 3/4 left over color after coloring my roots.
3. The color is REALLY hard to wash out! I had a hard time getting it all out of my hair, it felt pretty gunky and I had to shampoo thrice to get it out.
4. The color was a bit drying to my roots, which is not something I experience when I get it done at the salon.
Edit: I'm not sure what happened whether it was the color or conditioner but something left a residue in my hair that even after two washes has still not come out. Unfortunately, I don't think I would repurchase.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Such - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Natalie A.
julio 30, 2018
Hair Loss!
PUBLICADO POR:
Natalie A.
julio 30, 2018
I have used this color for over a year, and in the process have lost over 50% of my hair. I was excited about how well the color matched the Soft Black shade of my natural hair, and compared it to the savings of getting my hair colored at a Salon - and the combination was a win-win! However after a year of constant hair loss, I realized that I should have moved on a while ago.
Once I connected the fact that it could be the hair color from e-Salon, I made a change and since using an alternate product my hair loss is minimal.
I WILL NOT BE RETURNING to e-Salon for hair color products.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Natalie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Cheska
julio 26, 2018
Gave me exactly the OPPOSITE OF WHAT I ASKED FOR!
PUBLICADO POR:
Cheska
julio 26, 2018
The kit is beautiful.
It arrived super quickly.
The shampoo has left my hair in a lovely condition.
HOWEVER:
I specifically asked for my hair to have NO (and I did state this very clear NO BRASSY TONES)
And I am left with hair that is basically strawberry blond.
Just in case the colourists don't understand the word brassy here are some other words; ginger, copper, light red.
I DO NOT WANT MY HAIR TO BE ANY OF THE ABOVE COLOURS I ASKED SPECIFICALLY FOR BLOND WITH NO NO NO BRASS.
I followed the instructions to a T and timed to a second.
I am hugely disappointed.
Cheska
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cheska - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. We have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Nancy M.
julio 26, 2018
Hair color
PUBLICADO POR:
Nancy M.
julio 26, 2018
It was a lot darker than I wanted. Normally a light brown is perfect for me. Also, it stained my head for over a week. Really noticeable where I part my hair. I had to wash every 2 days to get more out. The tube for skin around my face helped there, but not on top of head.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Angela P.
julio 22, 2018
Love/hate relationship.
PUBLICADO POR:
Angela P.
julio 22, 2018
THE LOVE: The kit was like a personalized gift package.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Angela - We're thrilled to hear that you're enjoying the customization and packaging. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Aubree R.
mayo 24, 2018
Fading
PUBLICADO POR:
Aubree R.
mayo 24, 2018
I've had two orders now and the product just seems to come out so light. By the time I'm ready for my next order my hair has gone from a strawberry red to blonde. Even with fewer washings, color & heat protectors, etc.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aubree - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Peggy S.
mayo 22, 2018
Great products
PUBLICADO POR:
Peggy S.
mayo 22, 2018
Love eSalon's color kit. Very easy to use. Color is beautiful.
I did however feel the color was darker than the last time I used it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peggy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Syd W.
mayo 21, 2018
Nice, easy to apply color, a bit goopy to wash-out
PUBLICADO POR:
Syd W.
mayo 21, 2018
I've been coloring my hair with eSalon for about a year now, maybe a bit more. My color comes out consistent every time now that I'm using eSalon and I love that I was able to custom mix the color. It also covers most of my gray (I'm ~75% prematurely gray), but leaves a few for a more natural look. Everyone thinks it is my natural color. I used to buy whatever grocery store color/brand was close enough to my hair color, but it was never consistent. I also got tired of wasting so much coloring solution every time. Now, I use half of the solution each time I do my roots every 5 weeks or so, and mix it in the mixing bowl and apply it with the applicator brush that I bought from eSalon. So really, for my medium-length hair, I get two-for-one uses out of each order. And the color comes out great for someone doing it at home! (I still have a salon color specialist do my hair at least once a year as a nice treat.)
But, not everything is perfect. I sort of dread having to color my hair and it's partly due to the product. It takes forever to rinse out and requires good shampoo. I don't know what it is that eSalon adds to their coloring solution - some kind of oil(s)? - but it takes at least 3 washes to get all of it out and make it so my hair isn't greasy or really weighed down. I have had to re-wash my hair after starting to style it and there have been times when I've been able to "wipe" color out of my hair with a cotton ball after multiple washes and drying. My hair is medium course and somewhat porous, but I have never had this happen with store-bought color or at a professional salon. My hair is kind of dry instead of greasy - I can go up to 4 days without washing. I'll keep using eSalon for now, but I wish they would offer a different, solution for those of us who have this problem.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Syd - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Melissa D.
mayo 15, 2018
Cant seem to get it right
PUBLICADO POR:
Melissa D.
mayo 15, 2018
I have asked for ash tones several times and keep getting golden orangy tones. I am done!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Guanshan F.
mayo 9, 2018
High quality dye, insanely strong smell, slightly off color
PUBLICADO POR:
Guanshan F.
mayo 9, 2018
I tried out eSalon on a whim and I absolutely love the fact my hair actually took the dye. I have had a lot of trouble getting my hair to take dye before so I am very happy with how well the dye took. However, the color I chose, darkest black - ash, just turned out a matte black color. I was really looking for a raven blue black color, where it looks black but in bright light it is a brilliant blue color.
The process of dying my hair was pretty simple. My hair goes beyond my shoulders so I had to use two bottles to get full coverage. The dye itself has an insanely strong smell and caused my eyes to water terribly. I couldn't hold my hair out in front of my face to see if I had covered the ends due to the strong smell. Instead I had to do everything behind my head and even then I was teary throughout the application. I strongly advise to use this dye outside or somewhere very well ventilated, a bathroom fan will not suffice. Washing out the dye will take quite a while as well, but it is worth the effort.
I think I may reorder but I will be much more careful about the exact tone I'm looking for and apply it on a nice day outside.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Guanshan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer V.
mayo 1, 2018
Color left my hair orange/brassy
PUBLICADO POR:
Jennifer V.
mayo 1, 2018
I applied the color to my roots per the directions and let set for 30 min. turned my hair very brassy/orange.
I did like the conditioner.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert in your Perfect Match Kit. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nichole L.
abril 27, 2018
Hair Went Black!
PUBLICADO POR:
Nichole L.
abril 27, 2018
I'm normally a medium/dark brown. The first box was perfect and my color looked great. Second box turned my hair black! Had to find a stylist to reverse the color and fix my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nichole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lesia H.
abril 20, 2018
Red/Pink Hair
PUBLICADO POR:
Lesia H.
abril 20, 2018
Apparently my last few orders were sent out wrong because I now have reddish pink hair and it's supposed to be a rich mahogany with a slightly Auburn tint!!!
I've contacted Karen at esalon... she is very helpful and immediately saw the problem and is in the process of getting it corrected for me...I can't say enough positive things about how Karen has handled this whole situation!!! She is a shining example of who you want representing your company!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lesia - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sameena N.
abril 18, 2018
Colour Adjust
PUBLICADO POR:
Sameena N.
abril 18, 2018
Hi
I have just used the colour adjusted formula and Happy with results after a couple of months will see if I wish to go more darker
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sameena - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Julia M.
abril 17, 2018
Nice color
PUBLICADO POR:
Julia M.
abril 17, 2018
I asked for lighter color but it is the same dark brown. Nice color though
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rhianna G.
abril 6, 2018
Didn't work
PUBLICADO POR:
Rhianna G.
abril 6, 2018
I was so excited to try this . I got it today and went right in to use it. I don't even know if it dyed my hair. My roots are the exact same color as they were before. I know because there was red tinge in my roots . I picked ash brown and it's not. My hair looks exactly the same
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Rhianna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda H.
abril 1, 2018
Didn't work
PUBLICADO POR:
Amanda H.
abril 1, 2018
The color just made my hair darker and just looks black
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will reach out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Brittany S.
marzo 28, 2018
Overall, great product But wrong color
PUBLICADO POR:
Brittany S.
marzo 28, 2018
My hair is somewhere between thier last blonde shade and thier lightest brunette. Its a very dirty blonde that has gotten darker over the years. I chose a cool toned lighter shade of blonde. Spoke with a nice lady over the phone. We disscussed the shade i picked wouldnt turn as light as i wanted, so we chose a medium blonde. I explained i turn brassy so she added some ash. Product came in 3 days so shipping was great. Package was damaged (i assume from delivery service), but contents were fine.
Strand test was odd. Followed the directions exactly as end result was nearly no different than my color. Emailed customer service, havent heard back.
Stupidly,
After not hearing back i decided to just go for it. I figured what the heck, if anything would give me a shiny, even color.
Well, it did lighten my hair a few shades. My hair feels moisturized and healthy. But my color... the ends turned out a nice blonde but the furthur you go up i am a strawberry color. My roots are pulling the most. I mean, i guess ill live. But meantime will be trying to purple shampoo some of this color out. Not sure if i would order again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie R.
marzo 15, 2018
Wrong hair color but excellent customer service
PUBLICADO POR:
Julie R.
marzo 15, 2018
3/15/2018- Update:
The customer service from esalon has been exceptional. They have been very responsive and have worked with me to find a resolution in a very professional manner. I very much appreciate and value that kind of customer service.
(Original post) I wanted to try this product to 're-set' my hair to it's natural color. My color was supposed to be a dark mahogany brown. Instead, my is orangy red! I am going to have to spend quite a bit of money to correct the color at a salon (which is what I didn't want to do in the first place!) I will say, the customer service person I spoke with was excellent, however, he did confirm that they had recently had bottles mixed up and it looked like I was one of the one's who was affected. I AM SO SORRY i TRIED THIS PRODUCT.
2.8.2018- Following up- I did speak with a customer service agent originally and he stated he would talk to his manager to see 'what they could do' and at the very least, would refund the money I paid for the product. I haven't heard back from anyone at esalon (aside from the response here) and a refund has not been processed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beverly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kellie S.
marzo 4, 2018
Didn’t cover greys
PUBLICADO POR:
Kellie S.
marzo 4, 2018
I’m a natural redhead and used the dark blonde copper golden. It was very hard to wash out, but I managed it. It didn’t cover any of my grey roots at the hairline. I did have major hot roots. Maybe I need a darker color but my next option is a light brown copper. My hair tends to grab brown so I’m unsure how to proceed. The technique was great. On the fence about renewing my subscription.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kellie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LAURA C.
febrero 21, 2018
Color great but not enough product
PUBLICADO POR:
LAURA C.
febrero 21, 2018
The color was amazing! Better than anything I've bought in a store before. My complaint is that there wasn't enough product for my thick hair and now I have an uneven section in the back.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsay D.
enero 31, 2018
Guess my hair is too dark
PUBLICADO POR:
Lindsay D.
enero 31, 2018
First off, I am very pleased with the quality of product I receive. My hair is healthy and shiny and doesn't look damaged and dry like it has in the past from using store bought color. So this is a huge plus for me. The color is nice and rich and coverage is great. My complaint may not be able to be addressed I'm afraid. I really want a purple hue to my hair color. (especially when the light hits it) I was really excited when I saw the color combination this time as the second bottle was 100% violet. Unfortunately, it just made my hair look almost black or just a really dark brown. Nor I or anyone else I have asked can see any hint of purple anywhere. I even got the Purple Tinted Love product and it did nothing.
So I rated it three stars. I love the quality just can't seem to get the color I am looking for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and our Tinted Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melody A D.
enero 24, 2018
It took some tweaking, but!
PUBLICADO POR:
Melody A D.
enero 24, 2018
The first formulation for my preferences did not meet my desires. HOWEVER! With the personal attention and professional salon advisors ... eSalon customizing has brought great satisfaction. My hair is now a lovely color and healthy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melody - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Deena B.
enero 9, 2018
Roots beautiful, ends not so much
PUBLICADO POR:
Deena B.
enero 9, 2018
The roots are exactly what I wanted. Rich, healthy looking multidimensional color. The ends look washed out and lack luster.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca B.
diciembre 28, 2017
Easier than I thought
PUBLICADO POR:
Rebecca B.
diciembre 28, 2017
Instructions were good.
Process eadier than I thought.
I wish gray coverage lasted longer
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marlene L.
diciembre 28, 2017
Not enough shampoo and conditioner
PUBLICADO POR:
Marlene L.
diciembre 28, 2017
Alright, so I just colored my hair and I have mixed reviews about it. I was truly excited to color my hair all one color since I had been highlighting it for about 3 years and wanted to give my hair a break. I picked out a nice color and followed the directions to the T. Once I was going to rinse my hair, I felt my hair a little stiff and thought maybe it’s all the hair color. First I gave it that shine boost by using the color bottle and filling it up with water. I massaged all that to my hair for 3 minutes and then proceeded to washing and conditioning. I rinsed my hair as much as possible until the water came out clear but I still felt my hair real stiff and with hair color still in it. I went ahead and shampooed with the shampoo provided but that did not lather at all but I still used it anyway. I then conditioned my hair with what you all provided but I still felt my hair stiff. I finished and rinsed it off. Well, right now my hair is air drying and I run my fingers through my hair and it feels like I still have color in my hair. I have this residue on my hands and I think I might need to wash my hair again but with my shampoo. I just wish you all would provide enough shampoo and conditioner for at least two washes and my color looks darker than what I had selected. I even sent pics of my current hair color before coloring so the colorist would pick a nice color. I guess I will give it a couple of days and see if maybe the color brightens up. 😞
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marlene - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela K.
noviembre 18, 2017
Not like it used to be...
PUBLICADO POR:
Angela K.
noviembre 18, 2017
I have never used another hair color ever. I was really nervous to start coloring. I signed up with esalon and the boxes started coming...and I was still too nervous...and so the boxes piled up. I finally dyed for the first time and loved it! I loved it many times over but the last several times I have I haven't loved it. It's nearly impossible to rinse out of your hair. No matter how much I shampoo and think I have it out, when I start to dry my hair it's a sticky greasy kind of mess...and so I shampoo again...and again. The last 3 times I've dyed my hair it has been that way and I hate it..who has time for that! Not sure what changed but I am going to start looking elsewhere. Sorry esalon, you were great for a time!
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Angela - We’re sorry that your hair felt sticky/greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Mandy K.
noviembre 10, 2017
My color didn't last this time
PUBLICADO POR:
Mandy K.
noviembre 10, 2017
I have no coverage of my greys already. My color didn't last this time, and I did it just like I always do, and just like the directions say to.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mandy- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Gina L.
octubre 24, 2017
Overall Good Quality Product!
PUBLICADO POR:
Gina L.
octubre 24, 2017
Despite my color not fully turning out to what I had stated in my color goal, or in the photo of what this color is supposed to turn out with on my natural color- I still would say the dye itself is good quality! My new color still looks than it did before I used the product! Considering it was my first time purchase, I anticiapted some tweaks might be needed for my next order. I contacted my stylist with my update and the tweaks have been made, so we'll see what how it goes next time! Thanks eSalon!
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Gina-We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Danielle
octubre 14, 2017
Never again!
PUBLICADO POR:
Danielle
octubre 14, 2017
I did a lot of research on this company and a competitor before I decided to go with Esalon. Big mistake. I can't wash out the color from my scalp, sections of my hair and roots look black when I ordered dark chocolate. My hair is naturally curly and so dry unlike any color I have ever used both colored by myself and in salon. It's taken two coconut oil masks to get any moisture in it and I still am rinsing color out with 5 washes. Followed directions to a T. Thank God it's around Halloween so I can pass it off as part of my costume since my hair is so fried I can't do another color without further damaging my hair. Never again! Want a refund please!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Danielle - We’re sorry you have been unhappy with your hair color and that it has been hard to remove. We have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Britany Hartshorn H.
octubre 12, 2017
Not even close
PUBLICADO POR:
Britany Hartshorn H.
octubre 12, 2017
I went with a copper blonde color. The picture of the color i choose showed an almost ginger kind of color. My hair had been previously bleached and I included this in my consultation. When I received my color in the mail I was really excited and immediately began the process... The color was nothing, not even a little bit close, to what I was expecting from my consultation. My hair turned out to be a purplish/slight rose gold color (this is the best way I can describe it). I went to the salon first thing the next day and had it fixed.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Brittany- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Alysa B.
octubre 9, 2017
Not a great experience for me!
PUBLICADO POR:
Alysa B.
octubre 9, 2017
Ok, so first off I love esalon's hair products. I have never had an issue before now. I sent a picture, added that I wanted to go darker than my natural color with some lighter toned highlights, which i was prepared for highlights to not be apart of my kit, and get rid of old dye. However, what i put in my hair was NOT darker than my natural color. They sent two bottles, one for roots and one for ends. I followed instructions and procedures accordingly. About halfway through I started to realize the areas covered were lighter than my roots. I finished the process anyway because i didnt want half done hair. Needless to say my hair turned out about 2 shades light, WHICH IS NOT AT ALL WHAT I WANTED. I am not happy with the color at all. I hate writing bad reviews, but I just not a happy camper about this. I would much rather have my color fixed than a refund.
-Update- 10/09/17
This is why I love esalon, they contacted me in regards to my hair, corrected the color adjustment and is sending me 🤞🏽The color I wanted. Just making an effort to fix a mistake isn’t good enough, but to fix it with courtesy, not charge me for it, and give the option of fast shipping is what a good business is all about. Will update after my color correction arrives.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Alysa - Thank you for your feedback. We're so happy to hear that we were able to get in touch and make an adjustment. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Deanna W.
octubre 9, 2017
Waxy greasy hair after using
PUBLICADO POR:
Deanna W.
octubre 9, 2017
I used this product for the first time exactly like the instructions said to. I now have waxy and greasy hair to the point that I have to wear it in a bun so I can still look professional at work.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Deanna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you an email with more information in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Marsha B.
octubre 4, 2017
Great color. Didnt cover grays
PUBLICADO POR:
Marsha B.
octubre 4, 2017
I love the color. Doesnt even touch my grays though.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Marsha - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Pauline S.
septiembre 25, 2017
meh...
PUBLICADO POR:
Pauline S.
septiembre 25, 2017
The color is darker than I was expecting. It did leave my hair ultra soft, which was surprising. I was so excited and it turned out meh.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pauline - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Amber M.
septiembre 17, 2017
Won't do it again
PUBLICADO POR:
Amber M.
septiembre 17, 2017
First let me start with the positive. The customer service is great. They are responsive, helpful, and very polite. Also, the color (so far) is nice and is the exact color I requested.
The bad.... I filled out my profile explaining that it had been a couple of months since my last full color and also stating that I have very long, very thick hair with stubborn grays. They sent me one bottle for roots. This is when I contacted them and they were very helpful and sent me enough to do all of my hair without charging me extra. I really appreciated that.
I colored my hair this morning and it was just like using any home product. Put it in, wait, and rinse/wash/condition.
Well... trying to rinse this stuff out is a nightmare. It's so very waxy feeling. My hair felt like it was totally coated in wax and my hands felt waxy too. And they send one tiny packet of shampoo and conditioner. Again, I have really long, thick hair. This wasn't near enough. I had to wash my hair several times to get it to feel soft.
Now my hair is really dry and hard to brush as it breaks off, but the color is good. I will wait to see how long it lasts before it fades.
I will be sticking with the store brand.
I was really excited to try this and I am equally as disappointed. I wanted it to be amazing.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Amber- We’re sorry that you were unsatisfied with your customized color and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. Please look out for our follow-up email.
PUBLICADO POR:
Donna G.
septiembre 11, 2017
Not exactly the color I was hoping for.
PUBLICADO POR:
Donna G.
septiembre 11, 2017
Love that it comes to you door but... I think I can pick my own color more accurately. Have a nice day.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Donna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Lisa S.
septiembre 5, 2017
Hair color
PUBLICADO POR:
Lisa S.
septiembre 5, 2017
Did the new updated color, it had a hint of red, and went brown. I didn't want brown at all. It was a nice try.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Chanel B.
septiembre 3, 2017
The process and applications was great but color was wrong
PUBLICADO POR:
Chanel B.
septiembre 3, 2017
I loved the package and the quick time frame on which it was delivered. Directions were easy to understand and the personal touches were nice as well. Everything I needed was there. The application was easy for a DIY product and not a lot of mess. As I started putting the color in after a while I noticed it wasn't lightening as I expected. The color in the bottle looked good before and after mixing. My only complaint is that I didn't get the color I wanted or expected which I wouldn't say is a big deal based off everything else but that was the purpose for the purchase. I would rate a 5 If I got the right color or if I felt that the picture I included and the notations to my stylist were really taken into consideration before shipping my product. Overall my hair feels healthy, looks healthy and I loved the shampoo, conditioner, brush, stain remover and even the protective gel smelled great. I will give it another try and hopefully get a closer color to my request(fingers crossed).
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Chanel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Raquel D.
agosto 27, 2017
Love the color but...
PUBLICADO POR:
Raquel D.
agosto 27, 2017
I love the color into my hair, it did really covers my gray hair but the issue here was... my hair is very stiff and dry after dying. This is not my first time to do a home hair dying. Well, I colored my hair last night with this product. Then I noticed my hair after drying is very stiff and feel rough. Now, trying to figure it out how to get rid of this dryness and stiffness on my hair. Can you help how? Thank you!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Raquel - We’re sorry to hear that you were unhappy with the way your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Melissa H.
agosto 21, 2017
It was pretty for a week
PUBLICADO POR:
Melissa H.
agosto 21, 2017
My hair looked great for a little over a week, then one trip to the beach and I had orange stains on my hands from the dye. After 10 days, I can see my grey hairs again.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Christina T.
agosto 15, 2017
This last shipment didn't turn out to be a good color and 40 minutes is too long
PUBLICADO POR:
Christina T.
agosto 15, 2017
I want my next shipment to be the color composition that I received in my SECOND shipment. Thank you.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Christina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tori D.
agosto 2, 2017
The good and the bad
PUBLICADO POR:
Tori D.
agosto 2, 2017
I'll start with the positives-- I loved having a stylist custom design my hair color for me. The packing was beautiful (and personalized-- so very fun!) and shipping was extremely convenient. The price was right for at-home color that promised salon results. My color did end up matching its promised shade (dark ash brown), so I was pleased with the outcome. Normally, any dark hair dye immediately turns my hair black, but that was not the case with this product. Additionally, my color was multi dimensional and left my hair with a nice shine.
However, this is the strongest smelling dye I have ever used. I could barely breathe while waiting for it to dry because the chemical smell was so overwhelming. Additionally, it really dried out both my hair and my scalp; this does not normally happen to me with boxed color or at the salon. While the color was a perfect match to the promised shade, it quickly washed out and faded-- so much so that you can no longer tell that I ever dyed it. I was disappointed with the lack of longevity and the dryness that resulted from this color, especially when compared to other boxed dyes.
Overall, I don't regret this purchase as it did provide about 2 weeks of lovely color. However, I will stick to my less expensive grocery store dyes as they have far fewer chemical smells, better longevity, and provide an overall better end result.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tori -We’re sorry to hear that you were unhappy with the scent of our color, and for how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Hebe P.
julio 8, 2017
Color made me vibrant maroon head
PUBLICADO POR:
Hebe P.
julio 8, 2017
Color made me vibrant maroon head
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Hebe - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Holly L.
junio 29, 2017
Hair color review
PUBLICADO POR:
Holly L.
junio 29, 2017
Hi there..I finally tried the personalized color you sent me...& it came out as I expected. I want irridescant violet mahogany. The color looked great as it processed.a little messy to apply as was more liquid than I'm use to. Anyway...in the end...the root coverage is a dark auburn & the rest of my hair is pitch black. If you can think of another color to make my hair pop...let me know. All the materials & directions were great...thanks ,holly
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Holly - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Carolyn A.
junio 18, 2017
Custom hair color
PUBLICADO POR:
Carolyn A.
junio 18, 2017
I have never used color from box at Walgreens or Target so I cannot really compare. Instructions were clear and very easy to use. Results may be limited by my inexperience, however I feel like it made my hair redder than I'd like. I was going for brown.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Carolyn- Thank you for sharing your candid feedback. One unique benefit of our service is that we can adjust your formulation based on your hair color needs. We have reached out to you to ensure that we get your formulation just right!
PUBLICADO POR:
Paula B.
junio 16, 2017
Nice colour WRONG shade
PUBLICADO POR:
Paula B.
junio 16, 2017
I really wanted a change so deep violet purple it was to be. Only this time I knew I also wanted to try eSalon for a better colour and condition after colouring my hair.
I knew I was taking a big leap from washy red to the vibrant violet purple I had picked out, but was ok with it as I'm a ex~hairdresser.
Colour day arrived looks good mixing it, looks deeper when on but you can't tell when it's wet!!
TADAHHHHH!!! OH! NOT the colour I'd picked out, not the lush vibrant violet purple I'd paid for but dark brown with a 'hint' of purple.....GUTTED!!! I was that disappointed I just dried my long hair and tied it up!
My hubby was 'let's look then' as it was him that had treated me (paid)
"I thought it was going to be purple not brown!" an that was outside in the daylight were it should have been lush and bright.....NO BROWN!!!
So! What do I do now? Trust eSalon again and pay another £16-? Or go back the the dye in a box from the super market???
So eSalon......Whdt do I do now?
P.S ~ I haven't posted a picture as it's NOT the colour I 'thought' I'd brought.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Paula - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Elvira R.
junio 11, 2017
I want to keep purchasing your from but I really want the colored I desired
PUBLICADO POR:
Elvira R.
junio 11, 2017
Like I send it my hard is darke than I was expected and I really like my lighter colored I had before I used your product
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Elvira- We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nancy A.
junio 7, 2017
Custom color
PUBLICADO POR:
Nancy A.
junio 7, 2017
The color is OK, just slightly lighter and more coppery than my usuall. It seemed to leave my hair drier than other brands; in fact my hair looked much smoother and shinier after the next washing, when I was using my usual shampoo/conditioner. I was sent one color for my roots, and another "glaze " for the rest of my hair. The instructions for the second color warned to apply below the root application so that the color didn't get too dark, although overall, both seemed to lighten my hair. I'm also concerned that the next delivery is only the color for the roots, and I don't know how long the copper glaze on the rest of my hair can be expected to last. One last thing (and since it didn't even work well, I feel silly complaining) - most commercial colors come with enough conditioner that I can use it every week nearly until it's time to color again. There was barely enough in this kit for the initial application.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Nancy- We’re sorry that your experience wasn't 100% satisfactory. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Destiny D.
junio 6, 2017
Not satisfied
PUBLICADO POR:
Destiny D.
junio 6, 2017
This was my first attempt at coloring my hair and I must say that I was not impressed. I was attempting to lighten my hair to a more natural copper red. The entire process was simple enough but the end results were not what I expected. Directions were very well written and simple to understand. Loved the pictures and how the entire kit was set up. I would love to try it again to see if I could achieve my color goal.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Destiny - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Niesha U.
junio 1, 2017
Hair color that left my hair dry
PUBLICADO POR:
Niesha U.
junio 1, 2017
I have never had a hair color tangle my hair and make it so dry that I was forced to get it deep conditioned. The product arrived on time and after I followed the directions to a tee the entire back of my hair is red at the scalp and black on the top. Lucky for me I can cover it up because of the length of my hair. It took both bottles to cover my entire head. It took me an hour to get my hair rinsed and shampoo didn't work. My hair was left with a dry feeling, no shine, my husband complained of the smell. I will be going back to Sally's Beauty Supply next time for hair color. I am giving two stars because of the fast delivery.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Niesha- We’re sorry that you were unhappy with the results of your recent order and your hair felt drier than normal. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Olivia W.
mayo 28, 2017
Being a mom, nothing is ever JUST for me...until this wonderful package arrived!
PUBLICADO POR:
Olivia W.
mayo 28, 2017
First off, I honestly have no idea how I found out about this. I was on my phone on Facebook or instagram( or maybe Snapchat...? Idk.) and came across it and instantly fell in love. Read pages of reviews.. next day, my order was in!
I got so excited when I read the email late that night saying my package was delivered into my mailbox earlier! So I ran to the mailbox in the dark. Obviously I was beyond happy to receive something that was literally JUST FOR ME!
I had to wait a few days to actually dye my hair since I just straightened it the night before I received my product.
Overall, the process was fairly easy. I only had to use one item that was not in the package, a plastic bowl to do the "dip and apply". Thanks to the protectant for my skin, I did not have to scrub like crazy to get any dye off my Face or neck. It wiped off like butter! Although my legs somehow are covered in dye splatter.
But as I began to rinse and wash, I felt my hair getting thicker! There was this super thick/gross/slimy residue that was ALLLLL over. I couldn't get it out of my hair after trying so hard to scrub it out. Eventually, I gave up and squeezed in the provided shampoo which calmed me down a great bit!! I had to use my own shampoo since I didn't feel like there was enough in the packet to get all of the goo out. It definitely was gunk-free after just one round of shampooing! The conditioner made my hair so silky smooth (also used my own along with this) and feeling amazing! I cleaned my bathtub of all the splashed gunky stuff while I let the conditioner do its magic for about 3 minutes.
Once completely rinsed, blow dried and straightened, I was just a bit sad when I saw the final product. I really expected my hair to turn out a bit more purple/red than brown. If you look reallll close you can maybe tell that there's a light splash of color in there but it's a lot more brown than expected.
OVERALL I am certainly satisfied and will definitely be a recurring customer!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Olivia - We're glad to hear you had a great experience with our product! We've heard your comments and your colorist is working to send you a more vibrant color for your next shipment. We can't wait to hear how you love your new custom blend!
PUBLICADO POR:
Deborah S.
mayo 27, 2017
I didn't like the color, to dull, need some life. Maybe more of a Reddish brown
PUBLICADO POR:
Deborah S.
mayo 27, 2017
Not too much red.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
tommie W.
mayo 24, 2017
Not what you think
PUBLICADO POR:
tommie W.
mayo 24, 2017
When doing your personal review you are able to choose what color your hair is then what color you want it to be. I did just this, going about a shade lighter. Got my kit in, very nice. Colored my hair and it colored my grey as well as highlights in my hair. I did message my "stylist" to let her know it was great however not the shade I chose. She says "you can't color previously colored hair" So why is it an option to Chios your color? She says she can adjust my color to where my hair will lighten over time... A week later my highlights are showing and I'm not happy. I message my "stylist" once more and still I'm waiting for a reply. Don't think this is worth all the hype... waiting.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Tommie - We're sorry to hear the color wasn't perfect and you had trouble contacting your stylist. We see that she has called and spoken to you recently and you were able to work together to get a new color figured out. We're glad we were able to help you find your perfect match!
PUBLICADO POR:
Lizbeth K.
mayo 11, 2017
Curls and volume
PUBLICADO POR:
Lizbeth K.
mayo 11, 2017
I noticed that my curls went away after coloring my hair and even lost hair volume.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lizbeth - We're sorry to hear our color affected your curls. Our Big Love and Big Softie Volumzing Shampoo and Conditioner should bring the body and bounce back to your curls!
PUBLICADO POR:
Pamela M. D.
mayo 5, 2017
It's a little too red. I would like a little lighter color.
PUBLICADO POR:
Pamela M. D.
mayo 5, 2017
I have natural red highlights in my hair and w hile that's fine this color really brings it out. I would like a little lighter shade. Maybe an ash?
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Pamela - We’re sorry that your color turned out too dark and too red. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tamera W.
mayo 1, 2017
Way too dark
PUBLICADO POR:
Tamera W.
mayo 1, 2017
I said I wanted a color for summer and ended up with a darker color than I wanted. It was a little darker than my natural color, so no one noticed the difference. It did cover my grays!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tamera - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Steph S.
abril 27, 2017
Hair Color
PUBLICADO POR:
Steph S.
abril 27, 2017
Product dries my hair out...
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Steph- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter.
PUBLICADO POR:
courtney H.
abril 19, 2017
Dye is great, but stylist falls short
PUBLICADO POR:
courtney H.
abril 19, 2017
I joined eSalon with the belief that the stylists work with you to adjust your hair color. This is not the case. I got resistance each time.
I have medium blonde hair and I wanted to go lighter. I was getting my hair done at the salon before and did not have trouble with red tones coming out, but you pay for that. I have red tones in my hair naturally so I have had to deal with this before (I have been dying my hair for over 20 years). This was not a problem and I was excited to be patient and work with the stylist.
The stylist recommended other products at first (not a problem) and then all I got was "follow the instructions, dye is only to be put on the roots".
I responded by asking how this helps the red tones my roots was where the red tones were. I got the same response back "follow instructions".
I don't even think the stylist read my email, because none of my questions were answered (eg. should I try a different shade).
I was rather disappointed with the stylist, but I recommend eSalon if they get your color right the first time. The dye was wonderful. Hope this helps.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Courtney- We’re sorry to hear that you were unhappy with the results of your custom color and your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Monica M.
marzo 16, 2017
Ok for the money
PUBLICADO POR:
Monica M.
marzo 16, 2017
Not bad for a home coloring kit. My hair turned out to be a more honey blonde than I wanted. Also my ends turned out more yellow and didn't blend to gather seamlessly as I wanted them to. I'm not crazy about my hair but it's not terrible either.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Monica- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Micaela E.
marzo 7, 2017
Very Disappointed Following 1st Time Use
PUBLICADO POR:
Micaela E.
marzo 7, 2017
I didn't have much but was becoming more conscious of the scattered grey, especially in my fringe so decided to give eSalon a go instead of booking an appointment at my local salon. I couldn't be much more disappointed as the coverage was virtually non existent. Add to that the fact the lovely sheen my hair had immediately after applying the colour only lasted a week and all I've achieved is having to wait 3 months before the local salon can apply a professional colour for me.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Micaela - We're sorry to hear your first order didn't provide enough coverage. Per our Satisfaction Guarantee, we've added a credit for a free hair color order. Look to your email for more information.
PUBLICADO POR:
Lauren T.
marzo 1, 2017
Something changed
PUBLICADO POR:
Lauren T.
marzo 1, 2017
I have been using your hair color since you started. Love the color, that it doesn't get too dark and soaked in like some over the counter products do. My shade is perfect! But.... It seems the last 3 kits I have received have just my hair feeling full of gunk. Like it's covered in hair gel or something. I've always done the dye and then conditioned and had marvelous results. Soft and squeaky clean hair. Something has changed in the formula it seems. I colored yesterday morning before work and spent the entire day with my hair in a bun with greasy looking bangs because it looked dirty/greasy. I couldn't wait to get home to wash it. I do have one more kit here and I'm afraid if I keep getting these results I will have to discontinue my subscription. 😟
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lauren- We’re sorry that your recent hair color left your hair feeling greasy and with a residue. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Justine G.
febrero 22, 2017
Opposite of what I asked for
PUBLICADO POR:
Justine G.
febrero 22, 2017
My roots ended up orange. The rest of my hair just lost it's golden reddish tones and got darker. I don't understand how you can mess this upso much. I did everything exactly as directed. I noticed the orange right away and wondered why the glaze was purple in bottle. I did not mix anything up wrong.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Justine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Terri S.
febrero 3, 2017
DRY HAIR BUT GOOD COLOR
PUBLICADO POR:
Terri S.
febrero 3, 2017
I LIKE THE HAIR COLOR BUT IT LEAVES MY HAIR DRY AND BRITTLE. ALSO I DON'T NEED IT THAT OFTEN AS IT LASTS A LONG TIME BUT MY HAIR FEELS LIKE STRAW? {sorry didn't realize it was all caps lol)
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Terri - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly!
PUBLICADO POR:
Kat M.
enero 25, 2017
brassy
PUBLICADO POR:
Kat M.
enero 25, 2017
I was hoping for the grey ash color I chose but only got a darker brassy version of what I already had. Hadn't colored my hair in 12 years. Thought I'd give this a try. I'm not happy. It may work for those who need to cover grey. I don't. The product is good overall. Great LockIt shampoo and conditioner. Doesn't smell bad. The experience was easy and pleasant.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kat - We're glad to hear the product was good for you overall but apologize your results looked darker and brassy. We see that you shared your feedback with your colorist and we sent you a free reformulated color, per our Satisfaction Guarantee. We truly value your experience as a client, and are committed to delivering the right results for you.
PUBLICADO POR:
Darla D.
diciembre 30, 2016
not my color
PUBLICADO POR:
Darla D.
diciembre 30, 2016
I have asked for a blueish purple, I want a dark brown that looks black with a blueish purple when the sun hits it. paul Mitchell has it, shines XG, I think its 5rv
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Dear Darla,
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Heather B.
diciembre 20, 2016
Great grey coverage
PUBLICADO POR:
Heather B.
diciembre 20, 2016
I am loving the grey coverage! but can you darken my color! Now that we are into Christmas time and attending lots of functions I'm seeing myself in several pictures and my hair is really red!! I don't notice it in the mirror. my sister made the comment that my hair was a lot lighter. I really haven't noticed it until pictures starting popping up. I have always hated the red tint my hair puts out. so what ever you do to take the red out can you please take it out and make it a darker brown
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Heather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Jes R.
noviembre 22, 2016
Second time
PUBLICADO POR:
Jes R.
noviembre 22, 2016
The first time I used the product it seemed ok. It was darker then I had been in past but I liked it! This second go round I feel like my hair has a green tint to it? Is this possible?
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Jes - We’re sorry to hear that the results of your most recent formulation had a green tint to it. This might've happened if you applied a roots only application to your ends. To combat this, we recommend using a clarifying shampoo on your ends to remove some of the color from your hair. We've applied a free order credit to your account and have sent you an email with more information.
PUBLICADO POR:
Rz D.
noviembre 7, 2016
Disappointed
PUBLICADO POR:
Rz D.
noviembre 7, 2016
Color is almost what i had, i would of love to see more mohogony or red though out.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Rz - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Deborah R.
octubre 25, 2016
Color not achieved.
PUBLICADO POR:
Deborah R.
octubre 25, 2016
Gave three tries to getting the color I wanted without success. Your hair color was nice. I will be going back to doing it on my own.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Dena I.
octubre 13, 2016
Washed out quick
PUBLICADO POR:
Dena I.
octubre 13, 2016
I was happy with the color right after coloring and it wahsed out super fast, in less than two weeks!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Dena- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jennifer M.
octubre 2, 2016
To gold-red
PUBLICADO POR:
Jennifer M.
octubre 2, 2016
My hair has a natural red undertone so with the color selection it adds to the red. I would prefer to have more of an ash blonde-light brown. I normally use a level 6 in the fall to winter and a level 7 in the spring time to summer with highlights. I do like the product it does cover well. I have noticed the longer I wait in between coloring the more the gold undertone comes out. My hair will always pull red-gold so it is not necessary to add to it. I do not like when it has to much of a gold tone to it.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Jennifer - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color to better suit your needs. Your colorist will reviewed your comments and adjusted your formulation and/or instructions for your next order. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your reformulation.
PUBLICADO POR:
Christina I.
septiembre 19, 2016
Great color and long lasting - but I had a horrible time washing the dye out.
PUBLICADO POR:
Christina I.
septiembre 19, 2016
The color was exactly what I was looking for and all the items you get in the package are really great. The instructions were easy to follow too. But I had the worst time trying to wash the dye out of my hair in the shower. I used the Color Safe Shampoo, and my old shampoo but it would not wash out the dye. My hair was a sticky, gunky mess after attempting to wash it out with shampoo. It was gumming up my combs and brushes. I had to wash my hair with Dawn dish soap several times to finally get my hair to a normalish state again. A lot of time was wasted trying to get my hair to look and feel normal again so my experience was a real bummer. I don't know if I did something wrong or my hair just won't take this dye properly. I will say this though - after 6 scrubbings with Dawn somehow my hair is still dyed on the roots so that's kind of impressive.
EDIT: I revised this review because I was really grateful for the assistance and advice from I got from customer service on my issue of getting the dye to wash out properly. Their advice helped a lot and I do love the color and longevity of the color.
It's still pretty difficult to wash out even with following their advice of using a clarifying shampoo. If it wasn't for the dye being such a chore to wash out, I would certainly give it 5 stars.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Christina - We’re sorry that your hair felt gunky after your color application. We're happy to hear that our team was able to assist you with this issue. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Ayesha S.
septiembre 18, 2016
Unsatisfied
PUBLICADO POR:
Ayesha S.
septiembre 18, 2016
It turned black / no colour very disappointed
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Ayesha - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
wendy F.
septiembre 11, 2016
collor
PUBLICADO POR:
wendy F.
septiembre 11, 2016
only been two weeks since I colored and Im already seeing gray. Did like the fact that it didn't have a harsh smell
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Wendy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Melissa H.
septiembre 9, 2016
Awesome packaging, didnt cover grey
PUBLICADO POR:
Melissa H.
septiembre 9, 2016
If you dont have to cover course grey this is probably a great option. Couldnt be easier to use. Give it a try.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Melissa - While we're happy to hear that you're enjoyed our packaging and ease of application, we're sorry to hear that it did not offer the coverage you expected. We've reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon.
PUBLICADO POR:
Jennifer K.
septiembre 3, 2016
2nd time and disappointed again.
PUBLICADO POR:
Jennifer K.
septiembre 3, 2016
I asked for a dark brown with an undertone of red that shows when the light shine off of my hair. 1st time I ended up with almost jet black hair. 2nd time a little lighter but I still see no red. On the up side hair is soft shiny and the color holds very well with next to no fading.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jacqueline G.
agosto 22, 2016
Not color I requested. At all.
PUBLICADO POR:
Jacqueline G.
agosto 22, 2016
Requested copper. New penny color.
Sent photos of my current color, a medium natural blonde.
What I received was a golden blonde without any hint of red.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Jacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lisa T.
agosto 14, 2016
covers gray and stays
PUBLICADO POR:
Lisa T.
agosto 14, 2016
Customizing my color to be delivered to my door each month is joyfully convenient. The color is true and it stays on my gray roots until they grow out. Which is a lot more than I can say for other products off the shelf. I appreciate the customer service of emailing me each month to let me know the product is on its way, and asking if I want to make any changes. I rated this product three stars for 2 reasons (and I am sorry I had to) 1) the price could be lower 2) no matter how much time i spend rinsing out the color or using all of the provided shampoo/conditioner, my hair is greasy and clumped together afterward (I have tried this for 3 months). I cannot get the gross feeling out of my hair until I heavily shampoo it again 24 hrs later. So FYI the 1st day your hairstyle will be a tight braid or ponytail. But I will conclude in saying, if you want to cover any gray hair this product lasts.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lisa - We’re sorry that your hair felt stiff after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
MJPVLD
julio 31, 2016
BE CAREFUL- Auto delivery
PUBLICADO POR:
MJPVLD
julio 31, 2016
PLEASE UNSUBSCRIBE ME FROM THIS PRODUCT-
BE CAREFUL! They rope you in and then auto ship without notice. Before you know it you are sitting on two bottles of color in which the 2nd bottle is about three times as much as "THE GIFT" of $9....
More than I need and now more than I want...
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Maggie - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Jennifer A.
julio 28, 2016
Didn't cover my grey/white roots
PUBLICADO POR:
Jennifer A.
julio 28, 2016
My color was to be a light auburn, my white new growth (roots) came out pink. I left the color on for the reccomeded amout of time. I'm not new at coloring my hair, I've been doing it for about 30 yrs now. Frankly, I got better results from the open market of Schwarzkopf.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
AACS
julio 11, 2016
Color was dark and dab and colored scalp and skin flaked .
PUBLICADO POR:
AACS
julio 11, 2016
Was now impressed. I had a local hairdresser do it to the T. She was 8 pressed with supplies offered but not the end result.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
AACS - We apologize that you were unhappy with your results. A dry flaky scalp is a skin condition, which cannot be caused by coloring, but coloring can irritate it. We recommend you consult with a dermatologist for diagnosis and treatment. Since we cannot offer a free reformulation for a shinier and lighter color, we have issued a refund, which we hope you accept with our apologies.
PUBLICADO POR:
Regina M.
julio 10, 2016
Color
PUBLICADO POR:
Regina M.
julio 10, 2016
I really have enjoyed how soft and shiny my hair has been since using your product.Its like I have put a chemical in my natural hair that causes the curl pattern to really come out .The only issue I have is with me having had bleached my hair previously and I shampoo my hair every day, the color has changed. How often can I color without any damage?last application was June 13th.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Regina - We're so glad to hear you've enjoyed your coloring experience. Since you bleach your hair and you have short hair, we recommend coloring your hair after each time you get your haircut, or every 4-6 weeks to prevent fading. We hope this information is helpful!
PUBLICADO POR:
Gwen K.
junio 30, 2016
Color not correct
PUBLICADO POR:
Gwen K.
junio 30, 2016
This is a great product and concept! The products are of good quality, leaving my hair in excellent condition. The auto-ship program is very convenient. My only complaint is that I've tried 2 different color formulas and have not been satisfied with either.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Gwen - While we're happy that you're enjoying the convenience of our service, we apologize that you are unhappy with your color results. Since you were disappointed, we see your account was credited with one complimentary hair color order for an adjusted shade, per our Satisfaction Guarantee. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Lisa G.
junio 14, 2016
Not satisfied
PUBLICADO POR:
Lisa G.
junio 14, 2016
It lasted just like over the counter one, my grays hair showed within a few weeks. The color was ok
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Pamela Y.
junio 13, 2016
User Beware
PUBLICADO POR:
Pamela Y.
junio 13, 2016
I'm confident that eSalon works well for most people. Otherwise, they would not be in business. However, my hair was growing out. I had 2-inches of white gray at the root and dark ash blonde on the ends. I advised the color consultant that wanted to go lighter and even sent pics of my hair when it was professionally colored at a salon. I was advised to use Color Oops to remove all color. The end result was rather orange. The colorist advised "not to worry" - I even asked if I should use Color Oops again and I was advise "no, that's not necessary." After coloring my hair, the roots are light blond and the ends are dark dark blonde with a nice brassy touch. It is very interesting to note that I contact Madison Reed first about their color and was told quite bluntly that they would not sell me product because I need to see a professional colorist locally to obtain the correct coloration and healthy look I needed. eSalon took the same information that I provided Madison Reed and said their produce could achieve the desire results. I advise eSalon that in the future, they should be ore like Madison Reed and deny selling the color to a customer when they know it will not turn out well. I should have listened to Madison Reed and stopped there. Now I have to go to a local salon and have to color stripped and recolored. I could have saved myself time and money if I had not used eSalon. Live and learn.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Pamela - We're sorry that your color did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. It also looks like you have spoken to one of our colorists and have been able to review your color together. We look forward to crafting your reformulation.
PUBLICADO POR:
Marlena B.
junio 11, 2016
None lasting color
PUBLICADO POR:
Marlena B.
junio 11, 2016
The color washed out fast. Was not any. Better then the hair dye sold at the store.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Marlena - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Jean C
junio 8, 2016
custom hair color
PUBLICADO POR:
Jean C
junio 8, 2016
when I first start using your hair color, it lasted 4 weeks.
my gray hair is now showing within two weeks of coloring.
I extended my shipping date with eSalon, in order to find other product that will keep my color stay longer.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Ena - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Katherine L.
junio 1, 2016
Colors gray about the same as Loreal
PUBLICADO POR:
Katherine L.
junio 1, 2016
I was excited to give this color treatment a try, I am 51 and a brunette, I have been coloring my hair for years with Loreal and occasionally other brands. Perfect 10 (which I leave on my hair longer than 10 minutes, about 20) seems to be the best for me for all over color. I also do root touch up (Clairol) in between sometimes. I tried this brand and listed the stubborn gray as my main factor in the description process, I followed the directions perfectly (did not leave on longer, since they new the issue) the color did not cover my gray and I had to do a root touch up immediately following this brand. Did not work for me, hope it works for others. Best suggestion is if you are going to give it a try, and you are coloring because of gray roots, leave it on longer as you would a store brand. Good luck to you, it was not for me.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Katherine- Thank you for contacting us and sharing your feedback. We apologize that your initial hair color did not provide the coverage you were looking for. We see that your Colorist has addressed your concerns and adjusted your order based on your feedback. We hope that this reformulated color provided the results you were expecting!
PUBLICADO POR:
Mary Jo R.
mayo 13, 2016
Red Brown
PUBLICADO POR:
Mary Jo R.
mayo 13, 2016
This color is highlighting golden highlights again. I'm looking for a red brown color - I want a more auburn highlight.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Mary Jo - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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