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I loved the color but it did not cover the gray at the roots completely. I even left it on and extra 5 min. It had been only 6 weeks since my last color so the gray wasn't that bad. Any suggestions on what I could have done differently?
Kathleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Indira M.
September 16, 2022
Great color
POSTED BY:
Indira M.
September 16, 2022
Just what I wanted for a color! Only issue is it fades fairly quickly
Indira - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Dorothy M.
September 15, 2022
Beautiful
POSTED BY:
Dorothy M.
September 15, 2022
Really lovely ash brown with not so much red. I had it adjusted slightly and I love it. The color is rich and shiny.
Dorothy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Paisley M.
September 6, 2022
LOVE this company
POSTED BY:
Paisley M.
September 6, 2022
The first two times my hair didn’t turn out quite right. Both times my colorist adjusted my color and sent me a new set FREE. Well the third time is a charm I supposed because it’s perfect this time
Paisley - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Cheryl W.
August 31, 2022
Think a little more violet would make it better.
POSTED BY:
Cheryl W.
August 31, 2022
I am loving this new hair color but think going closer to the blue range might help.
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elle
August 30, 2022
Game changer!
POSTED BY:
Elle
August 30, 2022
This hair dye is the best I have ever come across - even compared to salons. I dye my hair a shade of bright copper that's always been difficult to achieve. After many disappointing experiences at the hairdressers - where the colour was expensive, patchy, took hours and often came out a really unflattering pillarbox red - I moved on to off-the-shelf box dye. After just two rounds, my hair was in awful condition. That's when I found eSalon, and I'm so glad I did. After a couple of tweaks to get the shade just right, I have found my dream colour. It's really easy and satisfying to apply, the colour lasts for ages, and I get so many compliments. Best of all, it leaves my hair in really good condition. I'm over the moon that I found this dye - thank you so much! And the customer service has been consistently excellent. You have found a customer for life in me!
Although not the exact tone I was hoping for the overall coverage and ease of instruction was great. Will definitely continue with my orders and make adjustments to the tone for the next one
I sent you the before and after but i think I sent the wrong before so sending them again. Not sure how to attach them but will try another way.
Thank you.
Hello Jane - Thanks for reaching out. Upon reviewing your account, it looks like you were able to get some photos uploaded. Feel free to reach out if you need further assistance. Thanks for choosing eSalon.
POSTED BY:
Melissa B.
August 18, 2022
Darkest brown hair color
POSTED BY:
Melissa B.
August 18, 2022
I liked everything about the color except it was a little too dark - it looked black when it was all done - I'd opt for a lighter shade of brown so there's no confusion to the actual color..... Thanks.
At first it was a tad bit dark but then after the 2nd day, it lightened up. Then also I got the golden highlights along with my brown hair color AND it’s just beautiful and sexy looking.
Hello Tanya - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Susan R.
August 9, 2022
Love my custom color!
POSTED BY:
Susan R.
August 9, 2022
I get a beautiful color that leaves my hair soft and shiny, only wished the color lasted longer, seems to fade quickly but I purchased the tint rinse in hopes it will help
Susan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jessica B.
August 7, 2022
Close but no cigar...
POSTED BY:
Jessica B.
August 7, 2022
I'm still waiting for a response from my personal stylist from my recent color change request. I still can't see my next color purchase coming up in 5 days that I will be charged for... As far as my last color on July 5th, I asked for the red additive to be taken out and was told you guys didn't offer that. How is it fully costumizable color if I can't get a color taken out? I don't think what I am asking for is unacceptable or unachievable. I would like brilliant medium COPPER hair. My hair is very red with touches of copper. I have shown you guys pictures, asked for suggestions to get it close to the copper I am looking for... and have been pretty much told it can't happen. I have 15 years in this business, if my hair is red it needs GOLD to make it copper because red plus yellow equals orange. So copper or double copper with a splash of medium brown and NO RED additive would work. Heck... if you just take out the red from my color and add a GOLD additive to my color that might work. And as far as application, look guys... if I have previously blonde hair, my ends fade... sending me an ends refresher that's copper and red will give me two very different hair colors from root to tip. So what I did is applied my root color to my roots first...waited 15 minutes and then pulled through the ends. I then used your technique in the shower as suggested. Rinsed and shampooed my hair. Then I dried and applied the "ends refresher" as a balayage on my hair. This gave me my current results which I'm not mad about...it's just not copper enough. It's red and red fades to pink... which isn't what I want at all. So please...someone...give me copper hair. Thank you.
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret N.
August 4, 2022
Love the color
POSTED BY:
Margaret N.
August 4, 2022
I always liked the color but it wasn't as easy to apply as I had hoped-for. That being said. I still used it. Now I have let my hair return to its natural color. It was different from what I expected but I like it. If I decide to color again I will lat you know!
I followed the instructions and somehow I still ended up with color hair patches. It’s also a little redder than expected. I was aiming for golden copper. I would say this is nice if you know how to color your hair at home from the get go.
Rebekah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terri D.
July 26, 2022
Great color
POSTED BY:
Terri D.
July 26, 2022
Perfect color! Love it! But to pricey for my budget at the moment …
Hello Terri - We're so happy to hear that you enjoyed your customized eSalon color. We just wanted to remind you that you save 20% when enrolled in our Color Plan and we offer several options to unlock free shipping. We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
joann F.
July 23, 2022
Bamboozled
POSTED BY:
joann F.
July 23, 2022
Love your product,but thought I would get two treatments in every order. I tried the 10.00 offer and was hooked by the luxurious hair color I was able to achieve. I told my friends. I just received my second order,only one treatment for 36.00. Not what I thought I signed up for. I'm going to have to make a decision. I feel bamboozled.
Joann - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen T.
July 23, 2022
Love the color it's really pretty .
POSTED BY:
Kathleen T.
July 23, 2022
It is a little darker then I usually get for my hair but it IDs a beautiful color.
Kathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Yvette W
July 22, 2022
Hair color change
POSTED BY:
Yvette W
July 22, 2022
Please send the new color I requested with the 11/15/17 order date. I will call on Monday.
Yvette - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
PJ E.
July 22, 2022
Great Color
POSTED BY:
PJ E.
July 22, 2022
It took m several attempts to hep eSalon get the RED that I wanted - and not I've got it!!
PJ - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Avril W.
July 20, 2022
YOU WONT FIND THIS COLOUR ON THE HIGH STREETE H
POSTED BY:
Avril W.
July 20, 2022
Because is is as advertised, custom mixed ....... Chat with your colourist after trying out your colour.
Too dark - lighten it please.
Too light - darken it please.
Would like a little more (or less) red, auburn, brown, golden infact he or she will take the time to chat and discuss other options.
Still waiting to receive. Tracking continues to back up delivery...while my parcel travels around the state. Meanwhile my gray roots are very obvious and I have an event tonite. I emailed esalon and have heard nothing. Please do not use USPS in future. Almost 2 weeks in transit ?
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
susan L.
July 15, 2022
My colorists
POSTED BY:
susan L.
July 15, 2022
I don’t like the color, it’s too dark. I need it a little lighter brown. Please help
Hello Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vilma M.
July 15, 2022
Change of color
POSTED BY:
Vilma M.
July 15, 2022
I would like to get lighter color, also in the tint rinse.
Hello Vilma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Liz S.
July 13, 2022
Great kit
POSTED BY:
Liz S.
July 13, 2022
I have went back to my old hair color for my roots (local shops) and the color just does not color my gray. This one does the job. If there is an issue, just message the colorists here and they take care to adjust your formula. Magic.
Liz - Thank you so much for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
elaine T.
July 12, 2022
Not the same
POSTED BY:
elaine T.
July 12, 2022
Having used esalon for the last 7 years and been very pleased with the results
...it seems the formula may have changed. Reading other reviews with the same problem, I realised that it could explain why my hair, after colouring, has gone very dark...not what I expected as is the same colour Ive had for ages.
I love the color but only 1 issue i had and I hope you can assist. When I washed it bleed ouy a lot of the color out plus I have blonde bangs and wash with super cold water but still made my blonde pinkish. Any advise? It also did the same to my gf hair that had blonde tips/ends.
Terra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gladys S.
July 9, 2022
Not happy lately
POSTED BY:
Gladys S.
July 9, 2022
I’ve been with eSalon for 3 years and it was great until this past 2 colors my hair turn out orange and it doesn’t cover my gray as much
Hopefully it will change with the update they did in my color if it doesn’t help I will have to shop somewhere else
Gladys - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kandis R.
July 5, 2022
What will it take, me quitting?
POSTED BY:
Kandis R.
July 5, 2022
I’ve been with you since 2015, and have recently asked to have less brown in my color, and add more purple pearl or Mahogany. Neither times has my color come to me correctly, so I write another note to my colorist in hopes they will get it right on the next shipment. This has been going on for 6 months and I’m ready to quit. All I would like is a mahogany coloring that will cover my gray. If the color I am selecting won’t work with grey then let me know. If the color I want isn’t available in your company, then let me know. If my hair will turn red when I go to use the mahogany,,,,let me know. I just want some sort of communication telling me you can or can’t do this color, that’s all. I look forward to your reply!
Kandis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tina M.
July 5, 2022
Color
POSTED BY:
Tina M.
July 5, 2022
It was a little bit on the blonde side. Needed more copper
Tina - We’re sorry to hear that your color was not what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to have more copper. We look forward to crafting your custom color!
POSTED BY:
Helen H.
July 3, 2022
Lovely color but
POSTED BY:
Helen H.
July 3, 2022
Color is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun.
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andi E.
July 2, 2022
Color is a too dark, but I do like the product.
POSTED BY:
Andi E.
July 2, 2022
How can I adjust my color? I would like more copper and less brown. This first time it was a little dark. I do like the product, and the way my hair feels after coloring. Any way to cut back on the packaging to be more eco friendly?
Andi - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela B.
July 1, 2022
New color!
POSTED BY:
Angela B.
July 1, 2022
This is my first time using esalon and I love the color. It's exactly what I wanted! The only thing is it seems to wash out a little bit every time I wash my hair. Not sure why. Love the color though. Just wish it lasted longer.
Angela - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Jenny P.
June 30, 2022
Better coverage
POSTED BY:
Jenny P.
June 30, 2022
However, my greys/whites are tough. They will slightly color then after a few washes they are back to their own color. I would like to have more of a cinnamon tint/color.
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley
June 30, 2022
Just a bit off...
POSTED BY:
Ashley
June 30, 2022
They did great by what they are able to do according to the business but it wasn't quite what I was expecting...they have EXCELLENT customer service skills and was blown away by that...would've gotten 10 stars if that could be possible and if they were able to achieve my ultimate goal with my hair color I want. They did great otherwise.
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gisele S.
June 24, 2022
A little too dark the color but it is good quality
POSTED BY:
Gisele S.
June 24, 2022
Good quality color product but color is too dark for me
Gisele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Diane M.
June 22, 2022
Just okay
POSTED BY:
Diane M.
June 22, 2022
Since my hair recently has a lot of grey in it, do not like the color combination
Hi Diane - We greatly appreciate your feedback! Upon reviewing your profile, we see that you're currently working with one of our Client Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlene P.
June 22, 2022
Too dark
POSTED BY:
Darlene P.
June 22, 2022
There’s got to be an in between. I used light brown and it came out almost like a strawberry dark blonde. I used the medium brown and it came out dark brown.
Darlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Summer M.
June 20, 2022
Nice natural brown
POSTED BY:
Summer M.
June 20, 2022
This was the first time I did the permanent color, and was really nervous. The ends seem a bit lighter still, but overall, I really like the shade and how natural it looks.
Summer- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Lona L.
June 17, 2022
Easy to use
POSTED BY:
Lona L.
June 17, 2022
I loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though.
Lona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Julieta P.
June 14, 2022
Colors are great, except it makes my scalp itch.
POSTED BY:
Julieta P.
June 14, 2022
I love the color but the only thing I don't like is that it makes my scalp itch.
Julieta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Denisa S.
June 13, 2022
Something’s different
POSTED BY:
Denisa S.
June 13, 2022
After reading other reviews, I agree. Something is different, my color is not holding. I also noticed that the coloring does not have its full strength and when I rinse my Greys are lightly colored. I’ve been a customer for years and something is definitely different. Did you change the formulas?
Denisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharron S.
June 10, 2022
Medium blonde shade is better for me
POSTED BY:
Sharron S.
June 10, 2022
I love the medium blond shade, however the gray coverage could be a little better.
Sharron - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Vicki P.
June 8, 2022
Quality color
POSTED BY:
Vicki P.
June 8, 2022
I like the color . I'm trying to stay away from brassiness because my hair pulls alot of red when dying. This is a great medium brown color with lots of demension. You can tell it's a quality product.
The only complaint I have is it did not cover all my grays ..the baby gray's in front and some on top. I'm about 30@% gray; so I don't have alot. I may need to order again to redo it? I left it on for 47 minutes, I didn't want it to get super dark.
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christine H.
June 7, 2022
Color too blonde for me
POSTED BY:
Christine H.
June 7, 2022
This leaves my hair really soft and highlighted but I find it too blonde for my liking.
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lori N.
June 1, 2022
Very Happy
POSTED BY:
Lori N.
June 1, 2022
I wasn't sure if I'd be happy with my custom mix hair color but I followed the directions and it turned out exactly if not better than I expected.
Lori - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Linda M.
May 30, 2022
Not very long lasting
POSTED BY:
Linda M.
May 30, 2022
I colored my hair on May 9 and my grey is back already on 29 May! I only washed my hair twice. Please help
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michele W.
May 26, 2022
Great Products Great Customer Service
POSTED BY:
Michele W.
May 26, 2022
After my first use, I wasn’t completely happy with the undertone of the color. One email to explain my dissatisfaction and it was immediately rectified in my next order. This color system is easy to use, and the results are fantastic!
Michele - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Crystal - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your coloring experience. We look forward to the next opportunity to delight you!
POSTED BY:
ALEXIS D.
May 24, 2022
Change in product
POSTED BY:
ALEXIS D.
May 24, 2022
I have been an e-salon customer since 2014 and I love my color. Unfortunately, I have to agree with other reviewers. The quality of the product seems to have gone down. The color is washing out too quickly. I used to have coverage for at least 2-3 months and now it is down to one month. E-salon please fix this.
Alexis - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pearl T.
May 24, 2022
I love the color
POSTED BY:
Pearl T.
May 24, 2022
I love the overall color it looks pretty but my sides where the gray and three days the gray come back
Pearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Catherine B.
May 22, 2022
Uneven coloring
POSTED BY:
Catherine B.
May 22, 2022
I’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes
Catherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cristina E.
May 19, 2022
Change in formula?
POSTED BY:
Cristina E.
May 19, 2022
Last couple of times I have noticed that coverage of my grey hair has not been as successful ie has lasted no more than a couple of weeks around the hairline and sideboards in particular. I wonder if there has been a change in your formula? I notice other clients have reported a similar experience recently.
I love the color. Just what I was looking for. The only problem it still did not cover my grays great on my sides of my face.. I feel I will have to color again with 2 weeks because they will gray will be showing bad enough that I can’t pull my hair back.
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Benna E.
May 14, 2022
Better than Expected
POSTED BY:
Benna E.
May 14, 2022
This is my first time using this, and I had never dyed my hair before, so I was a bit apprehensive, especially having coily (4c) hair, but I took the jump because I didn't want to use box dye. My hair is a level 4 from what my stylist told me, and I dyed it red copper (medium brown 5.64), and it came out as expected, maybe just a tad darker.
Custom color is a rich, dark brunette. Perfect at first, but after 3 weeks lightens up to a more red-orange. I do have an old perm, some gray which affects the color.
Donna - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tracey L.
May 6, 2022
Awesome color match, but still have the greys
POSTED BY:
Tracey L.
May 6, 2022
The matching of my color ( which wasn’t easy, I have at least 3 color tones to my hair) was absolutely on point! Unfortunately, it didn’t cover all of my grey hair. I even made a point to over saturate the greys that frame my face, but they are still very visible. Love the color that DID take though!
Tracey - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Darlene H.
May 6, 2022
color set
POSTED BY:
Darlene H.
May 6, 2022
I like the color so far but I may want to change the color in the future. I got my hair cut in order to change me and I may change to another color as another movement toward trying to move as a person to another level in my life.
Darlene - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Lady D O.
May 3, 2022
Doesn't cover th e little bit of gray hair I have😞
POSTED BY:
Lady D O.
May 3, 2022
I love the color it's amazing. How ever I have two problems it really doesn't cover my gray hairs for more then a week and it also drys my hair.
Lady D - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ameerah A.
May 3, 2022
Color 7.40
POSTED BY:
Ameerah A.
May 3, 2022
I I loved this red copper color it looked so good and covered all Grey's on me I would get it again. But they changed the color on me to this ugly intense red so I canceled my subscription
Hey Ameerah, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan darlene M.
May 2, 2022
Nice color
POSTED BY:
Susan darlene M.
May 2, 2022
Color was nice...ends faded quickly...would like to try
Dark Brown Sugar
Would it be any different from my last order..dark brown sugar sounded good..should I try it?
Susan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. We are excited to continue working with you!
POSTED BY:
Lucy M.
April 29, 2022
I like the color.
POSTED BY:
Lucy M.
April 29, 2022
I like the color, but my white hair is not been color enough
Hi Lucy. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that one of our Color Experts has reached out to you via email to resolve your concern. Please let us know if there is anything else we can do to help! We truly appreciate your feedback!
POSTED BY:
Michelle B.
April 27, 2022
Great color
POSTED BY:
Michelle B.
April 27, 2022
I love the color, but even following the directions step by step, it had problems covering all my gray hairs.
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maria M
April 25, 2022
Maria
POSTED BY:
Maria M
April 25, 2022
The first time I bought the color set it did cover my Gray hair. But the next time it change little bit but it didn’t cover a lot. & the next time it did the same it didn’t cover a lot of my Grays Hairs 😞 & do love it but this time it does covers my Grays I’m going to buy it one time let’s see what happens. Thank You
Maria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Hi Jennie! Thank you so much for sharing your joy with us! We're super ecstatic to hear that you've been enjoying your customized formula. We truly value your feedback and look forward to hearing from you again in the future.
Sara - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Felicia L.
April 12, 2022
Overall good
POSTED BY:
Felicia L.
April 12, 2022
I love all the accessories you always get, gloves, stain remover, etc. the color is good but for some reason my sideburn area never gets all the grays covered. I went from boxed store dye to esalon, and while esalon is great, boxed color covered my hairline/sideburn areas just fine. This has not been the case with esalon.
Felicia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Koa N.
April 11, 2022
Amazing
POSTED BY:
Koa N.
April 11, 2022
I think with just one time I've found my new go to color system. I normally use box dyes but this felt like my hair felt after leaving the salon. Quality for sure, but not with the price tag. 💕
Koa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Ann H.
April 5, 2022
easy and professional looking
POSTED BY:
Ann H.
April 5, 2022
Only complaint is plastic gloves are too small. Send some extra large.
Ann - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Ania P.
April 4, 2022
Like the content but too orange
POSTED BY:
Ania P.
April 4, 2022
It came a bit too orange. Took 4x washes to quiet the colour .
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melinda P.
March 29, 2022
Darker shade better
POSTED BY:
Melinda P.
March 29, 2022
I liked the shade but it seemed to fade quickly and greys showed quicker.
Hey Melinda, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Hey Lela, thanks so much for your feedback! We are so very happy to hear that you are loving your adjusted customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Melanie R.
March 29, 2022
Great product
POSTED BY:
Melanie R.
March 29, 2022
Works good just need to find that perfect tint for me
Hi Melanie! Thank you so much for sharing your feedback with us! We're so happy to have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTED BY:
Cynthia S.
March 26, 2022
Great
POSTED BY:
Cynthia S.
March 26, 2022
However I have very long hair and understood I was paying for 2 bottles at 32 dollars every time you charge me and some change. I have complained before that I don’t have enough product for all of my hair but still this keeps happening. Am I missing something? Is there a way I should be doing this that I missed?
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cinthya L.
March 21, 2022
Lovely
POSTED BY:
Cinthya L.
March 21, 2022
I do recommend to get yours.
Only thing would recommend it is more sustainable packaging. Thanks :)
It didn't cover all my greys but it was the best coverage I have found in the past year.
The color was exactly right. My hair is thick and curly and for this next application I will try to apply in very thin hair sections. But my hair was very dry after application.
Sara- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Taunya J.
March 19, 2022
Darkest Brown
POSTED BY:
Taunya J.
March 19, 2022
Color is holding good, softer hair, only drawback was the grey creeped through to fast.
Taunya - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Randi J.
March 13, 2022
Pre color spray,
POSTED BY:
Randi J.
March 13, 2022
I'm sure I'd have loved it, but the spray bottle wouldn't spray. I'll have to get a little spray bottle to put it in for next time. I'm changing my rating because they are sending me another bottle with my next order at no charge! I love when companies take care of their customers, it shows they really care about us. Thank you for doing this.
Pro: Other than spending a fortune at a salon, eSalon color has by far been the best product I've used on my hair.
Pro/Con: I love the try it on function for the Aura colors. It would be awesome to have that same function for the esalon coloring as well.
Con: My grays don't seem to stay covered near as long anymore. Not sure if that's due to a change in their formula or a specific ingredient or what but I will give the pre color balancer a try when it is back in stocks, hopefully that helps.
Con: I would Love to see esalon offer text messaging as an option for upcoming order reminders. It is so easy for me to miss the email and forget to change my order before it ships if needed.
Overall, I think this is a wonderful company with evolving products, flexible delivery options & great customer service and I hope they continue to thrive and keep prices down for us.
P.S. I would like to suggest we receive free shipping on all Autoship plan orders. TY
Carrie - We truly appreciate your feedback and take every word to heart! We are also so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Terry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lena S.
March 9, 2022
Lovely results
POSTED BY:
Lena S.
March 9, 2022
Not quite as ashen as I wanted but that’s probably to do with my underlying colour. Notwithstanding, the results were very nice
So, ALL my previous orders have never colored my gray roots strong enough. I have black hair and stark white/gray roots. Your previous formulas left my roots with a pink halo- kind of embarrassing really!
On the last application received in February, it finally covered all my grays nice and dark. I have NEVER done anything differently prior to applying it. There are never products in my hair except for just shampooing (no conditioner) the day prior. So, something in your formula was done better. Please continue to send me that perfect formula, because I feel I wasted my money on all previous terrible pink halo looking orders.
Christina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathryn C.
March 7, 2022
Best hair color ever used
POSTED BY:
Kathryn C.
March 7, 2022
Yes, going to the salon is great. But sometimes it just doesn’t fit into my budget or time. I came across an ad on social media and decided to give it a try. The ingredients to the hair care and color is what helped me make the decision - as we all know shopping online can be iffy. I’ve used this company for several months now and no plans to stop. I love the personalized box and I receive everything needed for my coloring job. They think of everything needed down to the sticker to hold up the instructions. I am able to send feedback to my stylist as well as make order changes easily. Everything is so simplified. My hair is healthier than ever and the color and shine are unmatched. Five stars just isn’t enough.
Karen - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Saundra L.
March 7, 2022
I got the product !
POSTED BY:
Saundra L.
March 7, 2022
I got the beautiful product but, it’s not your fault, my stubborn grays are too stubborn.
Don’t think I’ll find any hair color that works. However I loved the shampoo and conditioner.
I will cancel the hair dye but continue the shampoo and conditioner.
Saundra - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jill S.
March 4, 2022
Darker color
POSTED BY:
Jill S.
March 4, 2022
I loved the cor before but wasn't covering my gray hair. They changedd the forma and it seems darker than the loriginal light brown
.
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tizita D
February 28, 2022
No cover gray gair
POSTED BY:
Tizita D
February 28, 2022
I like the color but it doesn't cover my grey hair
Tizita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Valeisha - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Sherri M.
February 23, 2022
Much better
POSTED BY:
Sherri M.
February 23, 2022
Love the color and that it does not fade fast but immediately after dying my hair I still have quite a few grays.
I had bought a boxed color by a well known name from a well known store. What I didn't know was this brown color I liked so much had red in the formula! I have known all along that I cannot have any red in my color. My hair sucks it up and I get .... "fire roots"?, if that's the right term.
I went online searching for an answer to how I get out of this mess. I didn't want to go to a salon, not knowing what they would charge, but knowing it wouldn't be cheap. That's when I found eSalon. The girl I spoke with spent time with me explaining exactly what happened and how it could be fixed.
The color kit I got didn't cost extra. It was exactly what I pay now. There were no consulting fees or charges for the time on the phone, and we did spend time. She wanted to be sure I felt confident in doing the color and I could call any time.
This company needs to be very successful so it is around a long, LONG time.
Hi Kimberly! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. Feel free to reach out at any time, we're always happy to help!
POSTED BY:
Mary C.
February 22, 2022
Great color application. Not a bad odor. Easy application
Hi Mary! We truly appreciate your feedback. Upon reviewing your profile, we see that you've submitted a request for an adjustment and one of our Color Experts has started working on a new color for you! We're excited for you to try your new color. Please let us know if there is anything else we can do to help!
POSTED BY:
Tamara C.
February 21, 2022
Perfect Hair Colour
POSTED BY:
Tamara C.
February 21, 2022
The first colour I ordered was too light. I took a photo of my hair and regrowth and then asked for a better match. The colorest got it 100% spot on I love it. Matched better than my regular hairdresser.
Tamara - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We look forward to blending your next color soon!
POSTED BY:
Sandi K.
February 18, 2022
Gray hairs
POSTED BY:
Sandi K.
February 18, 2022
Easy to use, but after 3 washings grays at my temples are showing, next time I will let them process longer.
Sandi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
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