I've been working really hard to get my hair to go red. It's been three years of slowly getting my hair a nice, deeper red color. And having used this dye - my hair is more purple-brown than red. The quality of the dye seemed fine, and it didn't feel off in any way. It was simple and easy to use. I'm just really not satisfied with the way the color came out.
I do really like the shampoo and conditioner that was sent with it though. My hair felt so soft and healthy and wonderful after I used it.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Megan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Cyndi R.
septiembre 10, 2017
Like it easy to use
PUBLICADO POR:
Cyndi R.
septiembre 10, 2017
It was very easy to use. My hair came out to red though. I wanted more of the beige blonde. But for some reason it happens when I try to do my own hair. Loved the kit. Contacting them to let them know. I know they will help me. They were amazing prior to my order.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Cyndi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lisa A.
septiembre 5, 2017
Too dark
PUBLICADO POR:
Lisa A.
septiembre 5, 2017
I was really looking forward to seeing some burgundy color. What I ended up with is nearly black.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Lisa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anida W.
septiembre 3, 2017
Not for 4c hair
PUBLICADO POR:
Anida W.
septiembre 3, 2017
The product was easy to use and follow. My gray/ white hairs took the dye but the rest of my hair didn't. I am AA with 4C hair not made for this type of hair.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Anida - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Bonnie Z.
agosto 27, 2017
Color not what I expected
PUBLICADO POR:
Bonnie Z.
agosto 27, 2017
I was not expecting a brown color, I asked for a red/mahogany color. I want more of a deep red mahogany....one that you can tell I have on. I hope in my next kit, it is better because I don't want to keep ordering if I'm not going. To be happy with the color
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Bonnie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cara C.
agosto 24, 2017
Too dark
PUBLICADO POR:
Cara C.
agosto 24, 2017
I spoke to a rep and she even lightned my color but my hair really grabbed it. I will ask them to tweak it with less dark and more carmel. It was more first time ever coloring my hair and I plan to try it again.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Cara - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Danielle P.
agosto 23, 2017
Stray Gray
PUBLICADO POR:
Danielle P.
agosto 23, 2017
The color was pretty but I did struggle covering up all the gray. I know it's me - just easier to have someone who knows what they're doing do it for you. Also, I need highlights for dimension...since my hair is short and pretty thin.
Thank you though! It was a very cool kit! I felt so special!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Danielle - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Mechelle H.
agosto 14, 2017
Almost there!
PUBLICADO POR:
Mechelle H.
agosto 14, 2017
I love that I feel like the colors match pretty good. This time it covered the gray longer than before and I was sooo glad. It needs to be just a tad darker and it will be perfect!!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Mechelle - We’re sorry to hear that your color came out lighter than you expected. We have received your request to slightly darken your hair color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Michael V.
agosto 10, 2017
Perfect
PUBLICADO POR:
Michael V.
agosto 10, 2017
Love the color. Keep it coming.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Rhonda - We're thrilled to hear that you're enjoying your eSalon hair color. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Emma A.
agosto 5, 2017
Good colour, not enough ash
PUBLICADO POR:
Emma A.
agosto 5, 2017
I really liked this colour, it was easy to use and I had no reactions like I have experienced with other brands. Although the colour turned out a little different to how I wanted it was still nice. The customer service is brilliant and I have since altered my colour to suit my preference. Looking forward to seeing how it looks! :-)
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Emma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kiera B.
julio 31, 2017
Great service/bad color
PUBLICADO POR:
Kiera B.
julio 31, 2017
The esalon service is impeccable. I had to discontinue my membership because the color kept making my
hair too brassy and we could not figure out how to change it. If a colorist would help me go more ashy, I would rejoin in a minute.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kiera - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jacqueline T.
julio 18, 2017
Last time hair color too dark
PUBLICADO POR:
Jacqueline T.
julio 18, 2017
It came out a lot darker than first time I used your color, I don't understand why, I always color my own hair.
The first time I was so impressed, I told all my friends.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jacqueline - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lori A.
julio 3, 2017
Best ever just wrong color
PUBLICADO POR:
Lori A.
julio 3, 2017
I was very impressed with the kit, had everything I needed. After the color and rinse I liked the deep brown almost black but I am used to hot red. So next time I want to go back to red if possible. However I recommend esalon to anyone looking for a awsome color kit at an inexpensive price.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lori- We’re sorry that you were not completely happy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Dominique B.
junio 17, 2017
Still to dark
PUBLICADO POR:
Dominique B.
junio 17, 2017
The color was still to dark. I love the concept. Saves me so much time. I'm going to try one more time.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Dominique- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Holly L.
junio 14, 2017
shiney hair
PUBLICADO POR:
Holly L.
junio 14, 2017
My hair is dull and very thin and straight. This helps give more body and a rich shiney color. I am happy with this.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Holly- We're so happy to hear that you're enjoying custom color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Jeanne C.
junio 14, 2017
Color
PUBLICADO POR:
Jeanne C.
junio 14, 2017
I thought the ends were too dark the first time, so I ordered the gloss thinking it would make it shiny, but instead it made it darker. I convinced my daughter to get it for her hair and it's perfect for her. she ordered the color she wanted.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jeanne-We apologize that you are unsatisfied with your color results but are happy to hear that your daughter is enjoying her color. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Debbie P.
junio 7, 2017
COLOR GOOD
PUBLICADO POR:
Debbie P.
junio 7, 2017
I LOVE THE COLOR. What it does to the texture of my hair is an entirely different story. My hair is dry and frizzy unless I use a conditioner, then its limp and straight. I want my naturally curly hair back!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Debbie- Thank you for sharing your feedback. We apologize that your hair has felt drier than normal, we have reached out you regarding this matter to ensure you get the best results with our product!
PUBLICADO POR:
Yvette B.
mayo 31, 2017
Excellent Product
PUBLICADO POR:
Yvette B.
mayo 31, 2017
Everything is so professional- even down to the packaging. Is like having the Salon in my Home! Colour and Condition of my hair is really lovely - thank you Esalon!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Yvette- We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Mary
mayo 25, 2017
Watch out for hair loss
PUBLICADO POR:
Mary
mayo 25, 2017
Chemicals salon strong, enough to cause a lot of my hair to fall out! Over the counter brands more safe with similar color results.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mary- Thank you for sharing your feedback. We apologize that you found our formulation to be too strong for you and that you experienced more hair loss than normal. Hair loss can be caused by a number of outside factors as hair color should not cause hair loss. We suggest consulting with your physician prior to coloring your hair again.
PUBLICADO POR:
Nanette M.
mayo 9, 2017
Still not where I want it to be
PUBLICADO POR:
Nanette M.
mayo 9, 2017
Hello, As much as the gray coverage is awesome and lasts, the color when first applied is so bright red that it takes 4 or 5 washes before it is a color I am comfortable with. Please advise of your suggestions before sending my next order.
Thank you,
Nanette Massey
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Nanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Patricia J.
mayo 4, 2017
Tried ESalon Root Touch Up
PUBLICADO POR:
Patricia J.
mayo 4, 2017
I tried esalon root touch up and was happy with coverage there was still spots of white and gray hair that it did not cover and the conditioner leaves a nasty residue on hair that left white things on my hair and left it sticky that I had to take another shower and wash my hair. I much happy with salon coverage.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Patricia - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner.
PUBLICADO POR:
Lupe E.
abril 30, 2017
Didn't like formula
PUBLICADO POR:
Lupe E.
abril 30, 2017
The formula runs a lot. I am use to using a cream base formula that in addition to hair color also moisturizes and does not drip or run. The color was also a bit darker than I expected. The customer service was good and appreciated the follow up.
Kind Regards.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lupe - We're sorry to hear that you found the color too runny. Applying the color with a brush can help control where the color goes and keep it on your hair. You'll be happy to know that from aloe vera to Vitamin B5 our color contains great ingredients to nourish and moisturize your hair. We hope you find this information helpful!
PUBLICADO POR:
Lori W.
abril 22, 2017
I wanted to absolutely love it.....but
PUBLICADO POR:
Lori W.
abril 22, 2017
I was so excited after I read all the reviews here to get this but it didn't do what I was expecting it to. Here is the realistic feedback. The great and the not so great. SO... Customer Service was outstanding through my process. I called about my color, I got an email follow up... GREAT NEW, these folks seem to care a lot about their customers. I discussed my concerns for my super long thick hair and they really took great care of me! For the hair color...Eh. My hair was colored last year at the salon using Aveda color. It was close to my real color buy my grays were starting to show and I wanted a bit of change in color from auburn to golden mahogany. My hair was in good/great shape. It's SUPER long and thick and I am obsessed about keeping it healthy. I got this shipment very quickly which I was please about. However when I used the product the ammonia about knocked me out. It was so overwhelming, I had to open windows and vent. I guess because I had to use 3 bottles to put on my long hair. I am not sure. LOVE the instructions, they were clear and concise. I followed them to a T. The color is ok but the absolute worst ,and why I gave this 2 stars is what it did to my thick shiny healthy hair. It totally dried my hair out like I have never experienced before. Previously after any color my hair is shiny and glossy and the color looks fresh, especially right afterwards. This did not look anything like that. I almost cried when I saw the damage it did to my hair and how lifeless it looks.. My hair feels like straw now. Super damaged and not shiny at all. Color selection was ok, what is NOT OK is how dull my hair looks. Its no longer soft and shiny its dull and lifeless. Husband loves the color,its ok, but what it did to my hair is NOT EVER going to be worth it. I don't understand where the shine is and I will now have to go spend 100 at the salon for them to fix this dull mess. Very saddened and heartbroken! Profile is hair before :
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lori- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry and did not have the shine you were looking for after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. We want to make this right.
PUBLICADO POR:
MAryLou M.
marzo 31, 2017
Most recent purchase
PUBLICADO POR:
MAryLou M.
marzo 31, 2017
I received my hair color and I waited for two weeks because I wanted a hair cut and style and a body perm now I have used my hair color and it is just beautiful and my hair is so soft and shiny I'll keep using your product forever Thank You for this product it is better than a store bought one much better
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Marylou - We're so happy to hear that you're enjoying your custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Tricia P.
marzo 16, 2017
Good product just not for me
PUBLICADO POR:
Tricia P.
marzo 16, 2017
This is a decent hair dye but I want a more intense vibrant color . The colorist emailed me and told me she thinks I need to go to a salon for the color I want so this is a good company . I would recommend them to friend for people who are looking for regular colors LOL not funky vibrant ones
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Tricia- We’re sorry to hear that your results did not turn out as you expected. We have cancelled your hair color order, and cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angelia W.
febrero 24, 2017
Not UN-satisfied, but not completely satisfied, either...
PUBLICADO POR:
Angelia W.
febrero 24, 2017
It was fun receiving my eSalon purchase in the mail: impressively put-together package! The personalization was awesome, and made me feel special!
Getting to the directions--I had to read and re-read them several times. It just seemed as if some steps were not spelled out in a clarifying matter. But, once I started the process, it seemed to make more sense. Sectioning off my hair, tho, as described, would have been much easier if I'd had a second person to help.
As for my specific color formulation -- it was a good, final color...it just didn't "pop" for me. Even my husband made the remark "It looks like what your natural hair color must look like." (We've only been married a year and a half.) And indeed, it looked just like my natural brown. Not only to cover my gray, but I also color my hair to add some oomph to my boring, old brown. My eyes are a light brown, but with a gold to them in the sunlight (per my husband.) So, I try to add some dark red highlights, but not coppery, orange. Hope I can send a picture with this....
Now, 3-4 weeks after my initial use of my personalized formula, I was somewhat disappointed in the short length of time the color stayed. I'm talking within 2 weeks, the gray was already back -- and it was such a sudden change, and enough of it, that I wondered if the color didn't simply coat the hair which abruptly "fell" off.
Again, I did not have a NEGATIVE experience, but I was NOT SATISFIED ENOUGH to commit to being a life-long customer, either.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Angelia- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Maria dowena G.
febrero 21, 2017
after applying may color my hair i front dont really cover properly
PUBLICADO POR:
Maria dowena G.
febrero 21, 2017
i love the color of my hair a part from that area in front
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Maria - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Laurene H.
febrero 10, 2017
Good color and little too red
PUBLICADO POR:
Laurene H.
febrero 10, 2017
The condition of my hair is very nice after I color it. I am still trying to get the right color but it has not been a disaster just some fine tuning.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Laurene - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Heidi F.
enero 10, 2017
Not so happy this time
PUBLICADO POR:
Heidi F.
enero 10, 2017
I have loved the healthiness of my hair after use on my past uses but this time it left my hair dried out. Even washing it out I could feel the change. It was hard and felt knotted up. The color has been excellent and the coverge lasts almost a full 7 weeks, I've been waiting 8 to recolor.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Heidi - We’re sorry that you were unhappy with how dry your hair feels. Since the texture is not as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Karen E.
diciembre 30, 2016
Typical coverage
PUBLICADO POR:
Karen E.
diciembre 30, 2016
Hair color covers well. I don't feel it is as shiny, even with using the eSalon products. The sides of my hair after two weeks are already getting light
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PUBLICADO POR:
Tatevik
Respuesta de nuestros expertos
Karen- Thank you for your review. We saw that your colorist has seen your feedback and adjusted your custom blended color formulation in your upcoming order to help with the lightening. For that extra shine we would recommend using our Glass Act Shine Glaze which is a professional treatment that adds a glossy, conditioning topcoat to hair and boosts shine between color applications.
PUBLICADO POR:
Jessica B
noviembre 1, 2016
Harsh Chemicals and Wrong Color
PUBLICADO POR:
Jessica B
noviembre 1, 2016
My hair is naturally a golden reddish brown and I decided to change it to a dark browish purple. I was provided a devloper and liquid color. The process is easy and the packaging looks nice. I followed all of the instructions and I've done my hair multiple times by myself. My stylist usually just mixes product for me and I apply it. (she's a close friend) Well I was busy and she was away so I tried this out. When I went to rinse the product my hair felt like straw!!! I had to use my Aveda moisture rich shampoo and deep conditioner right away bc it was super brittle!!
I spoke to my stylist and told her what happened and she said IN NO WAY THIS A SALON STYLE PRODUCT. She said this is color from a Sallys or beauty salon. She said they should have only used a 6 on my ends and a 10 on my roots. They used a 20 and now my hair is BLACK.
I'm cancelling my next order and will not use them again. That's what I get for trying to save a little money.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jessica- Thank you for taking the time to share your feedback with us. We apologize that your hair color came out differently than expected. We want to make sure that we understand all of your hair color needs.We have gone ahead and reached out to regarding this matter to that we can best assist you per our Satisfaction Guarantee. Again, we are sorry to hear that you were unhappy with your eSalon color results.
PUBLICADO POR:
Sarah P.
octubre 27, 2016
I was hoping for more
PUBLICADO POR:
Sarah P.
octubre 27, 2016
I've been getting my hair colored for over 30 years, both at home and in a salon. For the past 15 years, it's been exclusively at the salon. Since I'm starting to get grey hair, I wanted to try out the improved at home options. After careful consideration, I selected a color and ordered from eSalon.com. I had considered another brand for at home color, but I found eSalon's questionnaire to be more complete so I felt more confident in getting the right color. The product was packaged beautifully and was shipped quickly. The instructions were detailed and the application wasn't as difficult as I thought it would be. When I dried my hair, I would have rated this a 4 star product. Th reason that I'm giving this a one star review is that the colored faded to a "blah" color within a 8 days. I used to wash my hair everyday, but now that I'm getting older, I can easily go every two or three days. I can't even imagine how flat and washed out that the color will be in a few more washes. I was looking for a convenient at home color option to last 6-8 weeks, but this isn't going to work for me. I will likely try the other brand that's been showing up on my Facebook feed for women over 40 to see if their color will last longer. Perhaps with virgin hair this might be a good option, but it wasn't for me. If the original color had even last two weeks, I might reconsider but I'm better off at the salon and pay someone for a higher quality, longer lasting color.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Sarah - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have looked over your account and are happy to see you have spoken to one of out colorists about sending you a complimentary reformulated color to better suit your needs. We look forward to hearing your comments on this new reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Cyndee G.
septiembre 27, 2016
Easy to apply - too warm of a tone
PUBLICADO POR:
Cyndee G.
septiembre 27, 2016
Very attractive, complete packaging. Color too warm, typical for my color experience. Will keep trying for a better tone. I received a complimentary newly formated color which I appreciated .
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Cyndee - Thank you for your feedback. We are glad we were able to help reformulate your color to best suit your needs. Please let us know if we could do anything else.
PUBLICADO POR:
Christy B.
septiembre 6, 2016
Way to dark
PUBLICADO POR:
Christy B.
septiembre 6, 2016
I love how it's made for me- but I really was expecting it to be much lighter my hair has never been this dark ever. When I let you all know you went out of the way to replace with lighter colors for no charge! This will keep me coming back- the fact that you are guaranteeing I will love it- the tips you gave to help get the color out are great! Cannot wait to try new color! You have a member for life! Cannot say enough about a company that makes sure a customer is happy ! This is a place I am happy to spend my hard earned money
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Christy - We apologize that your last order did not turn out as you expected. We are happy to hear you are pleased with our customer service experience. We see that we credited you a complimentary reformulation. We hope that it is an improved shade from your last order. Again, we’re sorry that you were unhappy with your color.
PUBLICADO POR:
Andrea R.
agosto 28, 2016
So disappointed
PUBLICADO POR:
Andrea R.
agosto 28, 2016
I really looked forward to using this. I lost my job and have been cutting out all "luxuries" for myself but wanted to do something to look better and feel better. I sent photos, I explained the condition of my hair and what I wanted. I had gray roots that I wanted covered and I wanted my hair color to be shiny and natural looking. I used it today and could not be more upset. After coloring and using the shampoo and conditioner I couldn't even run my fingers through my wet hair because my hair was so gummy. I rinsed again and again and again, no extra color was coming out. I blowdryed my hair. Just awful. Gummy, matte, ugly. I used my own shampoo and conditioner and finally got my hair back to how it's supposed to feel - soft, swingy, normal. So I spent almost FOUR HOURS on my hair, had to shampoo/condition/dry TWICE, and what do I have now? Roots that are at least 3 shades lighter than my hair and the rest of my hair is a matte dark brown. So I have to go buy a root touch-up - using money I certainly don't have - just to achieve what I bought all of this to achieve: colored roots, colored hair, with shine and attractiveness. AND I got another bottle in the mail and was charged for it because I guess I didn't cancel quickly enough. I am deeply disappointed - I just wanted to do one nice thing for myself so I would at least feel better about myself as I struggle thru a very hard time. I ended up losing money and gaining some very ugly, gummy hair.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Andrea - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Johna B.
agosto 17, 2016
Color
PUBLICADO POR:
Johna B.
agosto 17, 2016
Made my hair darker than expected.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Johna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Roz H.
agosto 12, 2016
I love it!!!!
PUBLICADO POR:
Roz H.
agosto 12, 2016
I get to do my hair on my scheule. I do most on my shower seat, so no mess. Thank you!!!
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Roz - We're happy to hear that you're loving the hair color. We can't wait to delight you in the future!
PUBLICADO POR:
Jo-Anne W.
julio 20, 2016
Not bad coloring
PUBLICADO POR:
Jo-Anne W.
julio 20, 2016
The color came out darker than I expected, without any red, which I wanted. My daughter did the coloring (an experienced cosmetologist), and was impressed with the ease of application and included product.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jo-Anne - We’re sorry that you were unhappy with the color results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Vikki M.
julio 16, 2016
Love the idea but not quite right
PUBLICADO POR:
Vikki M.
julio 16, 2016
My order looked amazing and I couldn't wait to try it. Application - tricky with the bowl and brushes but it was because I'm not used to doing colour that way. The result looked great for about 4 days then greys started to show through and colour lifted so my hair was lighter than I actually wanted. Esalon were good and have changed my formula hopefully this time the results will last longer.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Vikki - While we're glad that you enjoyed the initial color results, we apologize that it faded faster than you expected. We see your colorist has carefully reviewed your comments and adjusted your formulation to better suit your needs. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Annie M.
julio 12, 2016
Downhill From Here
PUBLICADO POR:
Annie M.
julio 12, 2016
After giving Esalon the opportunity to help me save money I find my hair dulling out very quickly. I use permanent color. Typically my hair feels stronger, silky and has awesome body when freshly colored. I have not had that experience. My hair has no body, dulls quickly and feeds like straw when freshly colored. I will be terminating my relationship with Esalon. You may have different results as everyones hair is different. It is always worth a try.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Annie - We apologize that your results did not provide the shine and hydration you expected. Upon reviewing your Personalized Instructions, we would like to remind you to perform the Rinse Through Your Ends step, in which you massage leftover color into your hair until it feels creamy, then add water to rinse. This adds shine and hydration to your hair, and missing this step for your application can cause your hair to feel like straw. We hope this information is helpful!
PUBLICADO POR:
Debi C.
julio 11, 2016
A little disappointed
PUBLICADO POR:
Debi C.
julio 11, 2016
I've only tried the product once and was shocked when I was finished and carefully started to comb my hair out and a huge chuck of it came out, I had also used a leave in hair treatment that I use after every wash. I'm also surprised at how fast the color fades considering I use very expensive color treated shampoo & conditioner. All my grey is peaking through so I'm going to try the root touch up this one time and see what happens. I really like the color it's a perfect match to my original, I just pray I don't lose another glop of hair because I don't have much to spare.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Debi - We are truly sorry to hear that hair came out after you colored. Our color does not cause hair loss, but if you do not brush your hair, a physically involved process like dyeing can rinse out any shedded follicles that have built up over time. We recommend consulting with your physician, and will no longer send you deliveries.
PUBLICADO POR:
Jean G.
junio 16, 2016
Hair color
PUBLICADO POR:
Jean G.
junio 16, 2016
I thought this hair color was pretty good. Once the sun got hotter, my hair turned orange/brassy just as quick as the drugstore brands.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jean - We apologize that your hair color turned brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Traci H.
junio 13, 2016
Great concept, great customer service, poor results
PUBLICADO POR:
Traci H.
junio 13, 2016
I really want to love eSalon. It's such a terrific idea. The customer service was super helpful when I contacted them. The color was very different than I expected but that could be the fault of my perception. I was aiming for strawberry blonde & I ended up with dark red. eSalon website has a great FAQ section that I used to get tips on lightening the color. I left the color on the length of my hair for the recommended time (I believe it was 5mins). I started the time once I'd gotten the color distributed throughout. Maybe I was supposed to start it when I put the color on the 1st section..? I have fine hair. I've spent more money on deep conditioners recently that I would've payed my professional colorist to do my hair in the 1st place. It's very strawlike now & I'm doing everything I can to avoid cutting it all off. I look terrible with short hair so this ought to be a fun summer. I think eSalon is great option for people with a different hair type. Hope it works for you!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Traci - We’re sorry that your hair felt straw-like after your color application. Since you have contacted us and expressed that you were unsatisfied with our product, we've refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
marsha L.
junio 10, 2016
feedback on color
PUBLICADO POR:
marsha L.
junio 10, 2016
I just colored my hair last week and concentrated on the part on top of my head and around my face as that's where the majority of the gray resides. I just noticed some gray today! I feel like I got better/longer coverage with what I was using before. I do love the extra touches that are put into each box.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marsha - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Nancy J
junio 1, 2016
Dark shade of brown...
PUBLICADO POR:
Nancy J
junio 1, 2016
The dye colored my hair better than regular over the counter products. My hair ended up being pretty dark though for a light brown.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Amy S.
mayo 25, 2016
Color Faded Very quickly
PUBLICADO POR:
Amy S.
mayo 25, 2016
Easy to use, gentle on my hair. After only 2 washes with a sulfate free shampoo on lukewarm water all color has left. My hair takes color very well and I followed all instructions. I darkened my hair just slightly and I'm back to original color. Not sure if I'll re order again.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Amy - We’re sorry to hear that your hair color faded after 2 washes. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lisa B.
mayo 16, 2016
Love my Hair Color😊
PUBLICADO POR:
Lisa B.
mayo 16, 2016
Awesome match.. Great coverage!!! Definitely recommended!!!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ginna H.
mayo 16, 2016
Change of color
PUBLICADO POR:
Ginna H.
mayo 16, 2016
I requested less red and more golden brown. Although the changes were made as I requested, I wanted more red left in the color. I guess I should have requested "slightly less red". It was as if the red was no longer there although I know that it was still listed on the color formulation. On a good note, I always get lots of compliments on my color, and when I tell people that it is hair color, they are very surprised because it looks so natural! Yay!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Ginna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Sherrill S.
mayo 15, 2016
Love love love this product.
PUBLICADO POR:
Sherrill S.
mayo 15, 2016
Dear Callie, thank you sooooo much for the color you put together for me.....I was really skeptical at the very sound of the color you chose, but it's a perfect match....I love the color.....so thank you so much.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Sherrill - We're so pleased you were happy with your custom color! We can't wait to blend more for you int he future!
PUBLICADO POR:
amanda S.
mayo 13, 2016
wrong color but great customer service
PUBLICADO POR:
amanda S.
mayo 13, 2016
i wanted a violet tone and got copper but the staff was very eager to help me with updating this and changing my formula. Everyone was so helpful!! I could not have gotten better people to assist me!! GREAT CUSTOMER SERVICE!!!!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amanda - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
PUBLICADO POR:
Pamela C.
mayo 13, 2016
5 +
PUBLICADO POR:
Pamela C.
mayo 13, 2016
The color was perfect.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Pamela - We're happy to hear that you're enjoying our color! We can't wait to delight you in the future.
PUBLICADO POR:
Ann D.
mayo 11, 2016
PRODUCT TOO AMMONIACAL COMPARED TO SHOP BOUGHT PRODUCTS
PUBLICADO POR:
Ann D.
mayo 11, 2016
i FOUND THE PRODUCT VERY STRONGLY SMELLING OF AMMONIA AND IT TOOK OUR BREATH AWAY.
mY HUSBAND REMARKED ON THE SMELL AS SOON AS WE APPLIED THE COLOUR. THE COLOUR
WAS STILL NEARLY BLACK AND TOO DARK. PLS CANCEL MY LISTING WITH YOU. THANKS
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Ann - We’re sorry that you were unsatisfied with the smell and result of your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. Upon reviewing your account, we see that we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Melissa S.
mayo 4, 2016
Did not cover grey....
PUBLICADO POR:
Melissa S.
mayo 4, 2016
Love the color...did not cover grey.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melissa - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Pat R.
abril 26, 2016
Not better than store bought
PUBLICADO POR:
Pat R.
abril 26, 2016
My hair is not healthier or shinier. Box product works as well.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Pat - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Donalee L.
abril 24, 2016
Excellent!
PUBLICADO POR:
Donalee L.
abril 24, 2016
Loved my color and LOVED the shine and smooth texture of my hair after coloring that I don't usually get from Revlon, and other products! AWESOME!
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Donalee - We're thrilled that you're loving your color! We can't wait to work with you in the future!
PUBLICADO POR:
Donna Z.
abril 20, 2016
Custom hair color
PUBLICADO POR:
Donna Z.
abril 20, 2016
Love the concept, although I still have not found the color I need. Stylist are helpful and I like the product enough to keep trying it.
I really like that you get shampoo, conditioner,gloves and color quard in each kit.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Donna - We’re sorry that you have not found the color results you have been looking for. We see that your colorist reviewed your most recent comments and adjusted the formulation for color to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
tiffany T.
abril 18, 2016
Hot roots
PUBLICADO POR:
tiffany T.
abril 18, 2016
I have used hair color at home for years. From boxed dye to professional formulas, and never have I had any issues. I tried eSalon for my usual dark brown haircolor, and am horrified by the results. I followed the directions for root and length application to a T. The result? Hot roots! I have a lovely orangey-brown ring around my crown. I will be sticking to other hair color options from now on.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tiffany - We’re sorry that your hair color did not provide the experience you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon
PUBLICADO POR:
Belinda E.
abril 8, 2016
Not Happy
PUBLICADO POR:
Belinda E.
abril 8, 2016
The color is lighter than I like and my hair has felt dry and damaged ever since. I've been putting Argon oil on it at night hoping to revive it!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Belinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cris D.
abril 7, 2016
Not the best gray coverage
PUBLICADO POR:
Cris D.
abril 7, 2016
I love the convenience factor, whereby I receive a shipment based upon a schedule of my choosing. The color match is great! Where I feel this product falls short, is in covering up all my gray.
The first box I received have some additional pre-treatment product, which seems to do an amazing job. I was under the impression I would continue to receive those pre-treatment products with each shipment… Alas that is not the case
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cris- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. We see that your colorist has received your feedback and adjusted your order accordingly. If you have any questions regarding your order, you can always email us or give us call.
PUBLICADO POR:
Danielle V.
abril 4, 2016
Great product, wrong color
PUBLICADO POR:
Danielle V.
abril 4, 2016
Easy to use, doesn't seem damaging. The color it deposited was even and nice, it was just very very similar to my current color, not what I was expecting. Be very clear when ordering! For me it was hard to find an image to match my natural hair color-- this may have been where things went wrong.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Danielle - We're sorry that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and processed a complimentary reformulation formulated to even out your color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Mabel J.
marzo 18, 2016
Still had greying around the front of my hair/forehead.
PUBLICADO POR:
Mabel J.
marzo 18, 2016
Can't wait to try again
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mabel - We're sorry that your most recent formulation did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Mandie B.
mayo 28, 2025
Perfect Color!
PUBLICADO POR:
Mandie B.
mayo 28, 2025
I love the color and coverage! The first one I was sent was not quite right and my personal colorist was able to adjust it to exactly what I wanted.
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PUBLICADO POR:
Caroline L.
mayo 17, 2025
Agrablemen surprise
PUBLICADO POR:
Caroline L.
mayo 17, 2025
Quand je vais en salon, j'ai les cheveux blanc qui réapparaissent au bout de 2 semaines, et là, j'avoue, il y a un coups de main à prendre pour faire sa coloration au départ, mais elle tiens bien. A tel point que j'ai passé un cycle de 4 semaines sans en refaire. Et pareil, lorsquon prends la douche, général, ça dégorge, he bien là, par changement de couleur après avoir fait la colo. Donc vraiment ravie
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PUBLICADO POR:
Kimberly G.
mayo 13, 2025
Color
PUBLICADO POR:
Kimberly G.
mayo 13, 2025
I was not sure about ordering a color on line but decided to give it a try. I have been coloring my hair for at least 20 years. I found that the color looked good for about 1 1/2 weeks, so I was skeptical. I received my order from you quickly and tried it with in 2 weeks. The color looked really good when I put it on and seemed to oxidize over night and I was not sure how I felt. With in a couple of days I got to were I liked it. Decided to keep it the same color. I found over time that the color was holding firm. For the first time in a long time the gray was not coming through in less than 2 weeks. I may change the color a little bit, not sure yet. I absolutely love that the color stays on the hair for a full 4 weeks. The color was still very good when I did my 2nd treatment.. Thank you for a product that looks so good, shines so bright and last so long.
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PUBLICADO POR:
Julie Q.
mayo 9, 2025
Bien couvrante
PUBLICADO POR:
Julie Q.
mayo 9, 2025
Couleur de très bonne qualité !!! Elle a bien accroché mais cheveux blancs que j avais bien du mal à faire prendre.
La couleur que j ai demandé me plaît beaucoup.
Petit bémol 10 jours entre la commande passée et la réception !!!!
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PUBLICADO POR:
briarcal M.
mayo 3, 2025
lovely colour but struggling to cover my greys
PUBLICADO POR:
briarcal M.
mayo 3, 2025
This is a lovely colour, nice warm copper and blonde tones, but it is really struggling to cover the grey. It's probably not fair to blame Esalon for this, as I chose the colour I wanted, and it's probably not a very good colour for covering grey hair. However I don't want to go any darker, and so I'm happy to put up with it. Totally recommend this company though. Everything is very easy to follow and the hair is left in great condition afterwards.
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PUBLICADO POR:
Retha A.
abril 3, 2025
Fabulous color!
PUBLICADO POR:
Retha A.
abril 3, 2025
I couldn’t have gotten better color at the salon. The color was absolutely perfect. I had 2-3 months worth of root growth, avoiding the salon due to how much it cost. Then I tried ESalon. I wont be returning to the salon any time soon. I can finally afford to keep up my color!
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PUBLICADO POR:
Monali A.
marzo 16, 2025
Such a good quality hair colour.
PUBLICADO POR:
Monali A.
marzo 16, 2025
Salon quality hair colour. Easy to maintain my gry and roots touch up . It dose not fully cover my gry hair however I am sure they will adjust and customise my color when I will order my next hair colour .
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PUBLICADO POR:
Anne K.
marzo 14, 2025
Pleased
PUBLICADO POR:
Anne K.
marzo 14, 2025
Very pleased with product and price! I am trying to get the red out my hair and it has worked the best so far, but in the sun I still see some red. Hoping 2nd treatment will completely get the red out
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PUBLICADO POR:
Betsy T.
marzo 6, 2025
Was skeptical
PUBLICADO POR:
Betsy T.
marzo 6, 2025
I have to say that when I opened the kit and started coloring my hard to cover gray roots, I was sure that the color was going to be darker than I wanted. I anxiously waited for the 30 minutes and washed out the color. I was a little disappointed when I saw the wet hair but then I blew dry my hair and I was amazed. The color was the same color my hair was but only better. There are slight variations in the colors and I absolutely love it. Thank you. I will be trying the highlights next!!!!
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PUBLICADO POR:
Breanna I.
febrero 22, 2025
Life the color
PUBLICADO POR:
Breanna I.
febrero 22, 2025
The color quiz was so easy and they were able to match my color spot on. The first dye set I got was Demi permanent per their request. Unfortunately Demi permanent doesn’t stay in my hair how it’s supposed to. A majority of It washed out by the second wash, however the rinse tint worked so well to add more color pigment to my hair. The second set of dye I got was permanent and it has stayed soooo well and looks beautiful as ever. I love that the dye doesn’t ruin your hair and isn’t harsh on your hair. It feels like it has products in it to protect your hair and make it shiny as well. I highly recommend this product and company. They make the ENTIRE process from the quiz through the dying process.
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PUBLICADO POR:
Nancy J.
febrero 21, 2025
Easy
PUBLICADO POR:
Nancy J.
febrero 21, 2025
I was a bit leery about coloring my own hair, but it was quite easy! Only suggestion I have is to have mirrors to really see what' going on in the back!
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PUBLICADO POR:
JC B.
febrero 12, 2025
Finally! The color I’ve wanted.
PUBLICADO POR:
JC B.
febrero 12, 2025
For years I’ve tried to get stylists to add copper to my hair color. Every time I’ve asked for red, they have gone for cooler tones and argued me into submission. FINALLY I was able to stay within my dark blonde/light brown range with some added copper and it is STUNNING! They somehow managed to add copper without completely obscuring my natural gold overtones. Someone asked me yesterday what treatment I had put on my hair to make it iridescent. I gave them the website and told them to have fun!
My hair is shiny and healthy looking and the gray coverage is excellent. I’m about 40% gray at this point so that’s a big big deal.
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PUBLICADO POR:
Kristin W.
enero 30, 2025
Obsessed
PUBLICADO POR:
Kristin W.
enero 30, 2025
I'll never buy any other hair color again. I never had to color my hair until now, as I have white growing in and I'm a natural redhead. I got box dye once and hated it, it was darker than my natural hair and I was constantly bleeding red for a week. I found this website I just did my first application the process seemed less. The color didn't stain anything, my white towel is still white, and the color rinses completely off after you wash it out. I'm very impressed and I won't buy another hair color again, I'm hooked!
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PUBLICADO POR:
Jenny L.
enero 21, 2025
Color is wearing down beautifully
PUBLICADO POR:
Jenny L.
enero 21, 2025
Sometimes I have to hold onto my custom color order for a few extra weeks before use; this is one of those times. This new medium brown after application was a little dark, but looked good. After a few washings, the color is "fading" nicely. I have hair that is resistant to all color (these are the roots that went white in my mid-twenties) and this color goes well with those grays. eSalon color is not harsh on the scalp post-coloring and wears well.
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PUBLICADO POR:
Angela L.
enero 17, 2025
Perfect even colour in a box
PUBLICADO POR:
Angela L.
enero 17, 2025
Okay, so when I opened the box and saw all the bottles and step by step instructions I thought it was a lot of pal-lava. I am used to just mixing together a box dye, chucking it on and hoping for the best and then disappointed when I have mismatched colour and greys still left. I followed the instructions and it wasn’t as tedious as I thought and I am so chuffed with the results my hair is evenly coloured and not a single grey remained (I had 6 weeks worth of growth). The shampoo and conditioner was enough to wash out excess colour after rinsing and didn’t need to do a second wash with my normal shampoo and I had no tell tale stains thanks to the stain remover that comes with the pack. My hair feels and looks really healthy.
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PUBLICADO POR:
kathleen M.
enero 6, 2025
Much happier
PUBLICADO POR:
kathleen M.
enero 6, 2025
The color set was delivered last, confusing my understanding of product use. Once I got that, the rest fell into place, and I am pleased. I want the color to be more of a wheat with glimmer if possible. Sorry, we had a rocky start. Thank you.
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PUBLICADO POR:
Morgan D.
diciembre 23, 2024
Great product
PUBLICADO POR:
Morgan D.
diciembre 23, 2024
Product was easy to use and apply. I liked the coverage, but did not like that my roots ended up being a little lighter than the rest of my hair. Overall, I recommend this product and will be purchasing again.
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PUBLICADO POR:
Kim V.
diciembre 21, 2024
Finally I Found My Color
PUBLICADO POR:
Kim V.
diciembre 21, 2024
I just wanted to say thank you to eSalon- you did it! It took a few little tweaks but you listened and applied to achieve exactly what I was hoping for. My hair is now that medium brown I have been trying to achieve for YEARS.. The struggle has always been the color pulled brassy-- or it was way too dark. When I reached out to the eSalon team the color was better- but it wasn't exact to what I wanted- then I wrote to your experts a second time - small tweak- but still not perfect- third time around wrote again- moment of silence... PERFECT! THANK YOU!
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PUBLICADO POR:
Suzanne S.
diciembre 9, 2024
Finally the perfect match!
PUBLICADO POR:
Suzanne S.
diciembre 9, 2024
After years of never finding a very close match form the store and inconsistencies when even purchasing the supposed same color, eSalon finally has me to my natural color!
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PUBLICADO POR:
Joyce W.
diciembre 1, 2024
On/off user for several years
PUBLICADO POR:
Joyce W.
diciembre 1, 2024
I absolutely appreciate the 1 on 1 help from my colorist helping me achieve the color I am most comfortable with. Our home has well water with significant amounts of iron. This leads to a brassy color that my colorist has helped tone down. My natural color is quite grey and I have chosen to go blonde so when the grey starts to come through it is not as noticeable as with a darker shade.
My biggest wish is if esalon had a smaller size mixture for people with short hair. I feel the amount I use is 1/3 of the total mixture so I feel it is such a waste of product and in another sense an expense that could be reduced for me if my mixture was divided into 3 portions so I could use it 3x or else purchase a smaller amount. I get packaging costs money and to divide into smaller bottles would not necessarily save me money due to added cost of more vials but I just feel it is wasteful to only need such a small amount of the mixture. I wouldn't need extra gloves, shampoo, conditioner, etc but would gladly pay $45 every 90 days just to get 3 sets of the color and developer in smaller portions in one shipment. Just an idea I wish esalon would consider for those of us with very short hair. It has been a reason why I have been a start/stop user because I can't get past the fact that I pay for product that I toss 2/3 away each time.
If you ever have that option for those of us with very short hair sign me up! Your color selections are great, your service is great, your quality is the best and the ease of doing the application is a big plus! I am a fan and recommend esalon to anyone who prefers to color at home vs going to a salon.
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PUBLICADO POR:
Cynthia S.
noviembre 17, 2024
Color Match
PUBLICADO POR:
Cynthia S.
noviembre 17, 2024
I colored my hair today, at home, for the first time in many years. The colorist listened well to me, and the results are very good! The only problem I encountered was difficulty pouring the final rinse of color over my hair...it ran down my face, and I got it in my eye. I wonder if I can just lather my hair with water, instead of pouring it from the bottle.
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PUBLICADO POR:
Debra L.
noviembre 6, 2024
Great color match
PUBLICADO POR:
Debra L.
noviembre 6, 2024
I was very apprehensive when I first got the package and thought I would just go back to my hair colorist. But wow was I wrong. After preparing everything I followed the instructions and began the process. It was a little cumbersome but hey, for the cost difference I could deal with it. I was so excited to see the beautiful color after I washed it out.
It COVERED ALL THE GRAYS and I think it turned out better than the salon. So, my bathroom is my new hair salon unless I want a cut. Now I have to figure out how to tell my stylist. I just love her and we’re good friends. I’m sure she’ll understand especially after she sees the quality off the product. Thank you for saving me $$$!
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PUBLICADO POR:
Kathy W.
octubre 21, 2024
this is the right color!
PUBLICADO POR:
Kathy W.
octubre 21, 2024
I asked to have a slightly darker color of blond that would also do a better job of covering my gray hair. The new color I received was a winner.
Thank you!
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PUBLICADO POR:
Brittany D.
octubre 17, 2024
Game changer!
PUBLICADO POR:
Brittany D.
octubre 17, 2024
Let me start off by saying I never thought I could color my own hair. I have a head FULL of extremely thick and very wavy/curly hair. It’s hard to even style day to day let alone color my own hair. But after reading the reviews I decided to take the plunge. Let me tell you….I WILL NEVER GO BACK to the salon. E salon provides the most personalized at home color experience one could hope for. I went from a very brassy level 7 with old highlights to a nice level 6 light brown. So thankful I listened to Zinali from customer service who advised I ease into the darker shade because it’s perfect. Still dealing with a slight brassy root but this is no fault of e salon and is from my previous nightmare color experience. I emailed service and they are adjusting my color to counter act the warmth for next time. Over all such a beautiful product. Hair feels healthy and the products feel nourishing and smell amazing. Just loving the shine and the fact I can just have a nice brown hair color again! If you are on the fence….just do it. It’s almost fool proof. Thanks e salon and thanks Danielle S for being such a great colorist!
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PUBLICADO POR:
Julie B.
octubre 16, 2024
Loved the color
PUBLICADO POR:
Julie B.
octubre 16, 2024
I requested a brown color that would tone down the brassy color. The formula worked beautifully. The directions were user friendly. I loved that I could shampoo my hair. It looked great the very next day. My other hair color made my hair look oily for several days.
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