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Tammy J- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Michelle T.
September 28, 2017
Okay
POSTED BY:
Michelle T.
September 28, 2017
This product is okay, kind of harsh, and the color was too light.
Michelle- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Michelle N.
September 28, 2017
Wanted to Love It
POSTED BY:
Michelle N.
September 28, 2017
Unfortunately this service did not work for me. I have resistant grays, which I specified when placing my order. I selected a color initially, and the colorist said that it would be too dark, so I agreed to something lighter. Because the color was so light, it did not cover my roots....at all....especially around the temple area. Additionally, after using the product, my scalp turned red and bumpy. It just so happened that I had a dermatology appointment 3 days later, and the doctor said it appeared that I had a reaction to the color - this has never happened before. Now I have a color kit at home that can't be used - I thought I had stopped my service but apparently I did not stop it in time. I love the idea of this service, but unfortunately it did not work for me. Because of the reaction I had to the color, I do not want to try again.
Michelle - We are sorry you had a reaction that may have been caused by our color. We have issued you a refund, please look for a follow up email for further details.
POSTED BY:
Paula D.
September 28, 2017
Damaged
POSTED BY:
Paula D.
September 28, 2017
While I have been extremly satified with all previous shipments I have received, my most recent order was leaking out dye when it arrived and half of the dye was gone.
Paula- We’re sorry to hear that your order was damaged. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize for the inconvenience. We will reach out to you shortly with more information.
POSTED BY:
Patty R.
September 28, 2017
Way too dark and didn't cover grays
POSTED BY:
Patty R.
September 28, 2017
I really am trying to like this product. I have used it three times so far and they've all been a fail. Color is way too dark even after asking them to lighten it and worst of all, it didn't cover my grays. I end up with hair that's different colors on roots and ends. I'm trying it one more time just to make sure I gave them enough chances but it's not looking good at all.
Patty- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Benne P.
September 28, 2017
Not happy with new color
POSTED BY:
Benne P.
September 28, 2017
I adjusted my color this last time which is not what I expected. I was told it was medium blonde with golden blonde, but looks more reddish blonde. I just had it done today and have a very important event coming up this weekend. Not happy.
Benne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stephanie H.
September 28, 2017
Oooooh, that smell! :-(
POSTED BY:
Stephanie H.
September 28, 2017
The smell was strong from the start. But for Step #4, stepping into the shower to apply the leftover color and massage to a lather, the strong acrid smell was overwhelming! It was too harsh and unpleasant. Once I was able to rinse thoroughly, it was fine again. Yuh know what, I also realized that I DO NOT like coloring my own hair to this and other reasons. I'm glad I tried it, but I won't be coloring my hair at home again.
Stephanie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Helen K.
September 27, 2017
This time the color was different
POSTED BY:
Helen K.
September 27, 2017
This time the color made my hair more red than blonde. I prefer more of a blonde. I know my hair has red pigments and I always ask for a toner to but put in my color. I must have forgot this time.
Helen- We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Chantal M.
September 27, 2017
Easy to apply
POSTED BY:
Chantal M.
September 27, 2017
I like the products ease of application but I am not finding it to cover the grays as indicated.
Chantal- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Svetlana C.
September 27, 2017
The opposite of what I asked for.
POSTED BY:
Svetlana C.
September 27, 2017
I really hoped for this to work. I understand that the color chart can be a little deceitful and each hair type is unique, but I specifically added a note in which I stated that I want a color as close to my natural as possible, that I really dislike rusty undertones and want light ash color with as little brown as possible. I hate the color I got! It is darker brown with rusty undertone and no ash at all.
Svetlana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Michaela S.
September 27, 2017
Disappointed - Not my requested color
POSTED BY:
Michaela S.
September 27, 2017
Because red is a hard color to maintain, my color faded into a reddish-blonde. This was expected. But I just redyed it and there's hardly any copper and my hair is brown. I understand that I was sent a root touch up, but because the red faded, my roots would in no way match the rest of my hair. So I used the touch up bottle on my entire head. I'm very disappointed and unsatisfied with my results.
Michaela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Catherene M.
September 26, 2017
Red!
POSTED BY:
Catherene M.
September 26, 2017
I had wrote that my hair pulls red and I don't want red. And what did you send me RED! We had a family get together and my hair looked horrible!!!!
Catherine - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we processed a complimentary reformulated hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback.
POSTED BY:
Suzanne M.
September 26, 2017
Made my hair sticky and waxy!
POSTED BY:
Suzanne M.
September 26, 2017
This is my fourth order. The first 2 came out great. The previous one came out with some stickyness but nothing I was too bothered by. This time my hair was so sticky and waxy that over 3 days I had to wash my hair 7 times to get it somewhat soft and manageable. I still think it needs another wash before I feel like my hair is back to normal. I don't know what changed but this formula is just not someting I am willing to try again. I will be cancelling my subscription and want my money back on this last order.
Suzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Theresa M.
September 26, 2017
Too dark not as expected.
POSTED BY:
Theresa M.
September 26, 2017
I know that dark brown is DARK but this looked like BLACK. I wanted it to look like dark red brown and it didn't. I am on a fixed income and the price of 20.00 each order is too much for me to handle.
Theresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
mai Q.
September 26, 2017
Unhappy :(
POSTED BY:
mai Q.
September 26, 2017
Hello,
I am so unhappy with the results this time!! It's not my first time. I did exactly the same thing I have always done, but was very disappointed because my grey was not covered at 100% and color faded after the second shower!!!
Mai- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie M.
September 26, 2017
Didn't like it
POSTED BY:
Julie M.
September 26, 2017
I tried it twice with adjustments, but the color didn't last long and it faded quickly.
Julie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julissa V.
September 26, 2017
E-Salon
POSTED BY:
Julissa V.
September 26, 2017
I tried the s-Salon hair products and it makes my hair bleed. Two weeks later, my hair was still bleeding from the esalon products. I have stained my favorite blouses, towels my bed sheets and pillow cases. It was so aggravating.
Julissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Julie F.
September 26, 2017
Poor directions
POSTED BY:
Julie F.
September 26, 2017
I finally had a chance to color my hair, it took a while because I hurt my right shoulder and can't lift my arm over my head. Anyway, this is the 3rd time using your product and I am just not impressed. I go step by step per the instructions and I am not liking the results. Not covering my gray, and I had over 1/2 the bottle left over and trust me I did exactly as the instructions said, though It did not mention anything about applying the color to the bulk of my hair, only the ends and roots and I used some in the shower as, again, instructed. Not sure if I am going to continue using eSalon to color my hair.
Disappointed in Carmichael.
Julie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Christine S.
September 26, 2017
Not very good
POSTED BY:
Christine S.
September 26, 2017
Was very disappointed in the product. Used it the first time by myself, followed directions & wasn't happy with the outcome. Lasted very short length of time. Thought it was something I did incorrectly so I took it to my hairdresser & had her apply it. Was just as disappointed then also. Color didn't even last 4 weeks--red was totally gone & the gray was back and very prominent. Don't know if something can be done or if it's worth trying again.
Christine- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rebecca S.
September 26, 2017
Wrong color!!
POSTED BY:
Rebecca S.
September 26, 2017
I sent a picture of my dirty blonde hair with blonde highlights to the colorist. They send me light brown. I figured they knew what they were doing. They did not. I now have brown roots and blonde hair! Help! There's no where on the site to email a request for a new color or advice as to what to do now, so I have to wait until they are open in the morning.
Rebecca- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Patricia M.
September 25, 2017
Not good
POSTED BY:
Patricia M.
September 25, 2017
the color I picked was suppose to lighten my hair but it did not - it actually darkened it and the process really dryer my hair out - the texture is like straw - I will leave it to the professionals from now on
Patricia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and are currently sending a complimentary moisture mask to you. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Elizabeth H.
September 25, 2017
Love the color, BUT there is a BIG problem
POSTED BY:
Elizabeth H.
September 25, 2017
I have received 4 orders so far and I have the same problem with each. The color is gummy and will not wash out easily. I have to wash my hair 4 or 5 times to get it to feel clean! I have read other reviews that state the same problem, so it is not just me. PLEASE PLEASE do something to fix this!
Elizabeth - We’re sorry that you were unsatisfied because your custom color left your hair feeling gummy. Please check your e-mail, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
calli J.
September 25, 2017
Great color, horrible waxy residue
POSTED BY:
calli J.
September 25, 2017
I've used it twice now and the first time I thought I had a waxy residue left on my hair from the stain guard. I went ahead and tried it again with out the stain guard and still after washing my hair THREE times, am left with a thick waxy substance on my hair and scalp. I want to love this product because the color is spot on but I just can't. The whole point in dying your hair at home is for the convenience factor in between salon trips and this just isn't doing it for me:/
Calli - We are sorry about your experience. We've sent you a follow up e-mail with some helpful information. We look forward to your feedback in the future.
POSTED BY:
Linda M.
September 25, 2017
Color not even close!!!
POSTED BY:
Linda M.
September 25, 2017
If I wanted dark auburn hair color I would love it. I wanted dark blonde/cool beige. I now have very dark auburn hair. I have been coloring my own hair for years with drugstore box color and always had great luck. I wanted to try something that was supposed to be better - it was worse. Very unhappy right now.
Linda - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Tate V.
September 25, 2017
My Hair is almost black
POSTED BY:
Tate V.
September 25, 2017
Hi, It did take me a while to color my hair but it is almost black. A little too dark and not much red in it. I am not sure if I did something wrong or it will tone done when I wash it! I hope so.
Tate - We apologize that your most recent color did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Donna G.
September 25, 2017
Redheads stay away
POSTED BY:
Donna G.
September 25, 2017
OMG. I had beautiful red/brown/gold hair and now i look like Lucy Ball. Now I will have to get a color stripper and get this Tennessee orange off my hair. I ordered a light brown gold and it came out bright orange. I want my money back.
Donna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dbixfk I.
September 25, 2017
Worst hair product ever.
POSTED BY:
Dbixfk I.
September 25, 2017
Worst company ever with a product that doesn't cover/ fades after washing. The only reason why it gets a one star is that it would not write a review without at least one star. It doesn't even deserve that. Company keeps your credit card on file for anyone and everyone to access and steal! When requesting a cancellation, company still keeps everything active and open so anyone can access and steal your information PLUS they won't cancel your account. Worst company ever!
Dbixfk - Thank you for your review. We're sorry that eSalon didn't meet your expectations. We can confirm that your account has been cancelled and your information has already been deleted.
POSTED BY:
Stephanie S.
September 25, 2017
Bad Coverage
POSTED BY:
Stephanie S.
September 25, 2017
This color does not cover my gray at all. It highlights it more. I have tried the product three times, It does not work for me.
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amanda H.
September 24, 2017
Coverage✅
POSTED BY:
Amanda H.
September 24, 2017
I love the gray coverage.. However, it seems to really dry my hair out along my temple..
Amanda- We’re sorry that your custom color left your hair along your temples feeling dry. Since you were unhappy with your results, we're sending you our signature Keepin' It Rich Moisture Mask. This powerful treatment contains quinoa seed extract which protects the hair, avocado oil which boosts moisture, and jojoba seed extract which softens and adds shine to your hair. We will reach out to you with more information shortly!
POSTED BY:
Rosemary B.
September 24, 2017
Does not last very long
POSTED BY:
Rosemary B.
September 24, 2017
I love the color but it starts to fade after a week (and yes, I use a sulfate free shampoo). I don't understand why over the counter colors last for over a month but eSalon only lasts for about a week. I have not been able to get a clear cut answer to this question.
Rosemary B- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Aida D.
September 24, 2017
Not what I expected
POSTED BY:
Aida D.
September 24, 2017
My roots came out so light I had to redo them. Even thought my allergy test was OK, my scalp was red & irritated. I had to wait a week before redo of roots.
Aida - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Connie R.
September 23, 2017
No gloves in box
POSTED BY:
Connie R.
September 23, 2017
I was disappointed to find when I went to take everything out to start my process this time that the gloves were missing from my box this time, i actually went back through twice to make sure i did not miss something. I had to stop and go and purchase some before i could color my hair, so i had to wait another week.
Connie - We are so sorry your gloves were missing. We are looking into this further. In the meantime, extra complimentary gloves will be shipped in your next order.
POSTED BY:
Anna C.
September 23, 2017
Hair color
POSTED BY:
Anna C.
September 23, 2017
My hair was much drier than what I thought it was going to be, even after adding all of the conditioner. :(
Anna - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Beverly S.
September 23, 2017
Paint
POSTED BY:
Beverly S.
September 23, 2017
This product felt like paint on my hair and it took many washings to remove the excess from my hair.
Beverly- We’re sorry that your recent hair color left your hair feeling like paint—and thank you for bringing your experience to our attention!
Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
POSTED BY:
Sara W.
September 23, 2017
Sad
POSTED BY:
Sara W.
September 23, 2017
I had been waiting and waiting to dye my hair because it never turns out right. Thought this would be a good way to get a good color. WRONG! My natural color is a boring light brown. I had lighter blondish/red tones towards my ends from a yr old dye job. I was really just wanting to get back to my natural color. I ended up super dark with a greenish grey tint. It looks nothing at all like the color description. It is so shockingly dark that it looks like I'm wearing a wig. Seriously embarrassed to have to leave my house tomorrow.
Sara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
TuscanDremer
September 23, 2017
I HATE MY HAIR-IT'S A DISASTER!
POSTED BY:
TuscanDremer
September 23, 2017
Going on vacation and now only have 1 day to fix and don't even begin to know how. THIS COLOR IS WAAAYYY TO DARK, IT CAME OUT ALMOST BLACK, NOT BEAUTIFUL SHADES OF BROWN W/RED TONES AS I SELECTED. If you, or anyone out there can help, please advise ASAP. I will try this 1 more time due to their guarantee, but never again after if same, or similar thing happens. I will say, after coloring on my already permed hair, it didn't make hair crunchy or over-processed.
TuscanDremer- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Nicole B.
September 23, 2017
Like washing playdoh out of my hair.
POSTED BY:
Nicole B.
September 23, 2017
This was a horrible experience. Why do i need a separate bottle for roots and ends? Why do I need to bring the remaining color in the shower with me and add it to my already saturated hair? And WHY did the dye turn my hair into a sticky, gummy terrible mess when it was rinsed?? I was rinsing for 30 minutes! Your shampoo and conditioners were absolutely no help - shampoo did not even lather. I used my own after and also needed to brush and comb chunks of waxy feeling dye out of my hair. Still, it does not feel restored. After reading other reviews, I see that other customers also had this same issue. You should consider researching the color combos of everyone and see if there is a correlation. Please refund my money.
Nicole- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Nancy S.
September 22, 2017
Wanted my color to be a little lighter...wasn't changed.
POSTED BY:
Nancy S.
September 22, 2017
Color not what I was hoping for. I'm also concerned about the health of my hair since using eSalon hair color. My hair-stylist says I am suddenly getting a lot of split-ends, which I never had much of a problem with until approximately June. I am also experiencing a lot of hair loss. My hair is thin anyway...so it worries me to see so much hair on the countertop and in the sink after each time that I dry and style my hair. My health hasn't changed and I am not on any medications.
I am super pleased with how great this hair color covers my grey...but I have concerns regarding the overall affect the chemicals might be having on my hair.
Nancy - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. However, we've reached out to you personally to discuss your color concerns.
POSTED BY:
lisa B.
September 22, 2017
Did not cover gray at all. The rest of my hair is way too dark
POSTED BY:
lisa B.
September 22, 2017
I've been coloring my hair at home for over ten years and have tried every brand on the market, drugstore to professional brands. This was the worst coloring I have ever experienced. The color turned my gray hair a horrible green tint yet turned my natural dark brown hair an awful black color. I had to go to salon for color correction which was expensive. I spent a lot of time talking to the color specialists before ordering so it was not due to a wrong color choice. The color was a very thin liquid, not a cream, made a mess and was difficult to use. Worst experience ever, I do not recommend to anyone.
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Phillyb5210
September 22, 2017
CUSTOM HAIR COLOR
POSTED BY:
Phillyb5210
September 22, 2017
First let me say, the color is very mild smelling. The color went on nicely, didn't drip or run. It gives great coverage, ALL my gray hairs are gone. That's the good. My hair is now too dark. The color I was shown and the color it is not comparable. It is very shiny, but I'm not comfortable having black hair.
Phillyb5210- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Alex - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Karhryn S.
September 22, 2017
Awful
POSTED BY:
Karhryn S.
September 22, 2017
Horrible color. I wanted auburn and it was black. Hair so dry I needed two treatments to make or soft again. Go to Sally's. not here
Karhryn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, look out for an e-mail for more information per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Maureen R.
September 22, 2017
Still a little harsh and drying
POSTED BY:
Maureen R.
September 22, 2017
Good color, good kit but I find this product a little too harsh for my hair.
Maureen- We apologize that the color may have been too harsh for you. Per your request, your hair color plan has been turned off.
POSTED BY:
Patsy T.
September 21, 2017
Color didn't work at all
POSTED BY:
Patsy T.
September 21, 2017
First off the color didn't last or cover gray
Second I tried contacting the support team for two days no call back . I had to leave a message on machine they said I would get a call back. I wanted to cancel the upcoming order, but since they didn't call me back , it was shipped already. Very poor customer service. I would not recommend this company
Patsy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Shelby C.
September 21, 2017
3 Stars
POSTED BY:
Shelby C.
September 21, 2017
I have 3 Stars because it was easy to use, great price, looked really good for the first 2 weeks then faded. I may need to order a different shade next time and see of that works better.
Shelby - Thank you for your feedback. Upon reviewing your account, we see our colorist were able to adjust your custom color. We look forward from hearing from you in the future.
POSTED BY:
Sara L.
September 21, 2017
Good hair colour except....
POSTED BY:
Sara L.
September 21, 2017
The colour is great but I can't get it out of my hair. My hair is like glue it's horrible :(
Sara - We are sorry to hear it was difficult to wash the color out of your hair. Per our Satisfaction Guarantee, one of our associates has worked with you to resolve this issue.
POSTED BY:
Carrie K.
September 21, 2017
What was I thought
POSTED BY:
Carrie K.
September 21, 2017
I have had grey hair since I was a teen. I am 36 yr old and thought sure why not try it. It was so disappointing, it looked like I colored my hair with Kool aid.
Carrie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shelley G.
September 21, 2017
Don't Send Any More Color!
POSTED BY:
Shelley G.
September 21, 2017
The color was too dark. My hair is now darker and more brown than it was. I just had Achilles tendon surgery 2 weeks ago so just don't care to deal with this now!
Shelley - We are sorry to hear your color is not satisfactory. Please look for our follow up email for more information, we've added a free order to your account.
POSTED BY:
Liza K.
September 20, 2017
Still Too dark
POSTED BY:
Liza K.
September 20, 2017
This was my 1st time trying out this product & even though I followed the directions & video tutorial (forgot how messy coloring hair can be), the color was still too dark. The chemicals for the color was more gentler on my scalp but it still caused some slight itching 2 days later after coloring was done. Plus it still didn't cover some of the stubborn grays on the sides of my face.On the plus side, I like the convenience & privacy of having it done @ home. Also I'm saving so much money going to a salon. I do want to try a little lighter color though
Liza- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Kathleen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Meagan B.
September 20, 2017
Too Red
POSTED BY:
Meagan B.
September 20, 2017
Trying to remove all brassy undertones and this isn't cutting it.
Meagan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kendra M.
September 19, 2017
Just OK
POSTED BY:
Kendra M.
September 19, 2017
I finally applied by custom color last week. This is the first time I am using eSalon custom color and I am slightly disappointed. I did not receive the 'Red' that I was going for, instead it is more of a copper color. I may try once more to get the color of my choice - but so far, not a happy customer.
Kendra- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Tammy-
We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Hanan S.
September 18, 2017
Hard way to communicate
POSTED BY:
Hanan S.
September 18, 2017
I sent a note about my color being darker when I wanted lighter, nobody responded and processed my order.
Hanan - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Emily G.
September 18, 2017
Little to no change
POSTED BY:
Emily G.
September 18, 2017
Followed the directions, grays did not get covered and there is little to no change in color. Was hoping for more. Second star for the fact that my hair got a nice deep conditioning.
Emily- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
September 18, 2017
Just a so-so product
POSTED BY:
.
September 18, 2017
It was messy to use and then I was unable to cancel my account.
Jessica - We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura H.
September 18, 2017
Roots
POSTED BY:
Laura H.
September 18, 2017
Roots lighted fairly quickly. Color fading at 3 weeks.
Laura- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. We will be sending you more information in an email shortly!
POSTED BY:
Ann W.
September 18, 2017
Paste like haircolor
POSTED BY:
Ann W.
September 18, 2017
I have been using hair color for about a year with great results. My last coloring turned into a gooey mess that took an hour to rinse out of my hair.
When I tried to explain the problem to customer service I got an email staring I did not apply to roots correctly.
Sorry you feel your inferior product was somehow my fault.
Ann- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary order shipment. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sarah M.
September 17, 2017
Horrible.
POSTED BY:
Sarah M.
September 17, 2017
I ordered light brown and what was sent to me was almost black. My hair is ruined and I'm totally horrified that I need to go to work looking like someone else. It's so dark I'm virtually unrecognizable.
Also why did the price go up $10 dollars that's way to expensive especially when the color is WAY OFF.
Sarah- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Shiela R.
September 16, 2017
Really disappointed
POSTED BY:
Shiela R.
September 16, 2017
The last time I used esalon I was fairly happy. Unfortunately this time I'm quite disappointed. The color is significantly darker than excpected and had the worst time getting the oil out! I showered and shampooed 4 times and this thick gel substance was stuck to my hair. (Still working on getting the oil in the back out over 24 hours later and multiple washings) I contacted the support center and was told next time to follow the directions- I followed the directions exactly. The other suggestion is to use a clarifying shampoo. I should not have to buy a special product to remove this, especially when it was never mentioned before hand. Who wants to go out in public with there hair matted down in oil to buy shampoo??! I had a similar experience last time but nowhere near as bad and the color turned out okay-not perfect, but his time it's a medium brown not a dark ash blonde, so not easily able to be fixed unless I pay to go to a salon to have it lightened. The shade ended up better than last time on the top, but the bottom is greenish. Extrememly disappointed is time around. I really wanted to love Esalon, but unfortunately it's just not working for me.
Shiela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Dawn S.
September 16, 2017
Current Hair Color received end of Aug
POSTED BY:
Dawn S.
September 16, 2017
I was very happy with my initial purchase in June. I liked the color, the fumes did not irritate my eyes and my hair felt healthy. I used the color I received the end of Aug on Thursday, 9/14. This color is darker, the fumes irritated my eyes and my hair feels very coarse and dry.
Dawn- We're sorry to hear that you were disappointed by your experience with your custom color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. In addition, we have sent you a complimentary Keepin' It Rich Moisture Mask to keep your hair feeling healthy. We will reach out to you shortly with more information.
POSTED BY:
Alexis G.
September 16, 2017
Wash out quickly
POSTED BY:
Alexis G.
September 16, 2017
It was a very good experience doing this color, there's everything that we need in the box. I won't give more than 2 stars because my color is already washing out after less than a week, I dyed my hair in a deep black, and my brown/brassy tones are already back... I'm disappointed about this... Not going to order again
Alexis- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Misty B.
September 16, 2017
Wrong color
POSTED BY:
Misty B.
September 16, 2017
Made my hair look orange. Did not like this one. Went and bought over the counter color to correct
Misty- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Laura- We’re sorry that your hair color did not turned out the way as planned. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Kristyn L.
September 16, 2017
Awesome grey coverage but it feels like glue
POSTED BY:
Kristyn L.
September 16, 2017
Guys! If your goal is grey coverage, esalon works like a charm. If you want ease of coloring at home on your own, consider a different product. The time and effort it takes to wash this product out of your hair is not worth it. It feels like your entire mane is matted down with a thick coating of elmers glue. It took me several washes to feel comfortable going out of my house as It leaves such a weird coating on your hair. I color my hair, often. I wanted to give esalon a try and maybe try a different brand of color.
My other issue. I chose my natural color of light ash brown. My hair pulled brassy orange at the roots. That never happens to me with ash which left me all sorts of confused. However, I was able to tone it with lavender/grey toner and it ended up being a splendid color. Really rich and beautiful.
Grey coverage gives it the three stars. It's really great for greys. I wish I liked it better. I'll stick with Sally beauty supply and mixing my own color.
Kristyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amelia H.
September 15, 2017
I just can't get full coverage
POSTED BY:
Amelia H.
September 15, 2017
For some reason some of my grays seem resistant to the color. After just a few days, right on my hairline, I can see gray strands of hair. I'm following the directions and timelines and I am disappointed. I may cancel my subscription because I hate taking the time and effort if it's not going to work completely.
What bugs me the most is that I have to spend all this time and $ for just a few random strands of gray hair and some of them don't even get colored.
Amelia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Helen T.
September 15, 2017
Never received the product
POSTED BY:
Helen T.
September 15, 2017
This product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription!
Helen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue.
POSTED BY:
CyCy M
September 15, 2017
Need to apply it twice to make it sticks but nice results at the end
POSTED BY:
CyCy M
September 15, 2017
I applied the product with the brush on my roots only, just as the description told me to do. But a lot of product was left in the bottle. After waiting 15 min as indicated, I washed my hair, let it dry, but the color did not really work. So I applied the rest of the product remaining in the bottle and let it sit for 20 min this time. The color of my roots was still lighter than the rest of my hair but I think is was because I did not order the right color. I ordered a 6 instead of a 4. I will give it a another try before giving up and this time, I'll make sure to apply all the product in the bottle.
Cyrielle - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sal S.
September 15, 2017
my usual product is far better.
POSTED BY:
Sal S.
September 15, 2017
Colour was not even all over (orange roots, grey ends and green streaks!) hair feels dried out, frizzy and breaking off. Won't use again.
Sal- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Avrene B.
September 15, 2017
not for me
POSTED BY:
Avrene B.
September 15, 2017
Too messy
30 minutes instead of 10 minutes for Root Touch Up
Stained my bath tub
shampoo and conditioner packets were difficult to open
relatively expensive
We’re sorry that you were disappointed with your color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Corinn K.
September 14, 2017
Just buy a box dye
POSTED BY:
Corinn K.
September 14, 2017
There is zero dimension to this color. It's all the same all over, so it looks way more unnatural. It also felt really gross in my hair and took forever to wash out. The coverage was great, it totally hid my purple streaks. However, I put in my notes that I wanted my color to have a purple tint, which it obviously does not have. You can't REALLY customize your color here, just pick one from the extremely short list of shades. Overall it looks fine, just boring and devoid of dimension. I would have gotten better results with a cheaper box color from Walmart.
Corinn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
.
September 14, 2017
Not happy
POSTED BY:
.
September 14, 2017
Was harsh on my hair. Caused breaks and fallout. Color faded. Paid professional to apply it
Loretta- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Janice D.
September 14, 2017
Color was wrong!
POSTED BY:
Janice D.
September 14, 2017
The color that I received was supposed to be Medium Blonde (Natural Golden). I used as directed, and actually shortened the leave-in time by 5 minutes. My hair is much too dark, and it has an ashy cast that I did not want. Won't use it again.
Janice- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. We will reach out to you shortly with more information.
POSTED BY:
Laura H.
September 13, 2017
Not what I expected.
POSTED BY:
Laura H.
September 13, 2017
I love the color but it does not cover the gray very well. I have used nice and easy for years and it covers better. My scalp itches and my hair is not very soft. I don't want to go through another cycle of itching and stiff hair. I have one box left and I will probably give it away.
Laura - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon review of your account, one of our associates has already refunded you for this color and reached out to you with more details.
POSTED BY:
Marjorie W.
September 13, 2017
Ok But Not Great
POSTED BY:
Marjorie W.
September 13, 2017
The product was fine; however, I was disappointed that it did not match my hair very well, especially since I answered all the questions asked and sent picture of how my hair look. Hair was a lot lighter than I expected it to be. I also did not like the fact that it was automatic re-order. I thought I was getting one trial of the product and if I liked it, order it again. I'm sure it was somewhere in the fine print, which is not fair to the consumer.
Marjorie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Please check your e-mail for more details. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jackie A.
September 12, 2017
Highlights Devoured my Color
POSTED BY:
Jackie A.
September 12, 2017
I recently ordered the lights lab to add highlights to my hair. I was a little cautious, so I watched your youtube video a couple times, watched a few other videos and finally felt comfortable to try it out. My hair color was a medium brown with a hint of red to begin with. I carefully added the highlights to my hair according to the video and waited the proper amount of time until it was to be finished. rinsed, shampooed and used the toner. Took the towel off to take a look-see and O.M.G!!! Except for my roots, and a few locks here and there, My whole head was a strawberry blonde!! Ummm? What just happened? I know I didn't paint the lightener all over everywhere!!! But it sure grabbed onto all my hair and took it over... Don't know what to really do now? I work way too much and don't have time to make an appointment anywhere to remedy this mess... Whoa is me
Jackie- We’re sorry to hear that you were unhappy with the results of your custom Light Lab Kit. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cindy W.
September 12, 2017
Worst Ever!
POSTED BY:
Cindy W.
September 12, 2017
I gave it a try and found it to be the worst ever, the color was way off, I usually take a 7N at the hairdresser's but this was orange! I will never purchase again, and I through out the second order.
Cindy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. Please look out for our follow-up email.
POSTED BY:
Fiona C.
September 12, 2017
Loved the colour but what a mess!
POSTED BY:
Fiona C.
September 12, 2017
I tried eSalon hair colour and loved the colour that was selected for me, but I have never used a hair colourant that was so messy to use! The solution was far too liquid, and it was not as easy to apply as I thought, with hindsight it should have been a two person job. When it came to rinsing the solution off until it ran clear 15 minutes later I was still rinsing and the colour had splattered everywhere in the bathroom! When I came to dry my hair it felt wet in parts and I realised there was still some of the colourant on my hair so I had to wash it again.
I was really disappointed with the process and I don't want to go through that again, nor do I want to have to completely clean my bathroom every time I colour my hair. Such a shame as it really is a great colour and covered my grey well.
Fiona- We’re sorry to hear that you were unhappy with the consistency of your custom color. For a more controlled application, feel free to use the complimentary Color Tint Brush that was included in your initial order. Per our Satisfaction Guarantee, we would love to send you a complimentary color order. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a solution that will provide the results you’re looking for. Please look out for a follow-up email shortly.
POSTED BY:
Rachel E.
September 11, 2017
Really nice colour
POSTED BY:
Rachel E.
September 11, 2017
Slightly lighter for the summer .
Still find that the grey temple hair doesn't cover though which is disappointing
Rachel- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Sabine S.
September 11, 2017
The color is not special at all
POSTED BY:
Sabine S.
September 11, 2017
Color is a bit too blond.
My hair has suffered a lot from your product.
It is very dry and looks really unhealthy since the treatment.
Sabine- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Shannon B.
September 11, 2017
Not enough
POSTED BY:
Shannon B.
September 11, 2017
I have always received 2 bottles in the past (1 for roots and 1 for the rest). This time I got 1 bottle which was not enough for my whole head. The color is darker than I like and not red enough. I am planning to cancel my subscription.
Shannon- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Suzanne S.
September 11, 2017
Disappointed
POSTED BY:
Suzanne S.
September 11, 2017
I could not leave the product in my hair for the required time because it was burning so bad. Will never purchase again!
Suzanne- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Andrena G D.
September 11, 2017
Loved the color; hated the conditioner!
POSTED BY:
Andrena G D.
September 11, 2017
I ordered eSalon for the first time in 2015 and just got around to using it. While I loved the custom color results, I absolutely HATED the conditioner. It made my hair feel heavy and extremely oily, instead of its usual silkiness. Even after several rinsings, the product stayed in my hair, creating an unpleasant sticky feeling that also caused residual color to cling to my hands during brushing. If I ever use this product again, then I will substitute my own conditioner for the one that comes with the kit. :(
Andrena- Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Erin P.
September 11, 2017
Not what I wanted
POSTED BY:
Erin P.
September 11, 2017
After my first color I received an email asking me if the color was correct or did I like and I said no it was not red enough. Wanted more red than brown. I was provided with some type of gloss, still not what I wanted. When the next order came out I was not even asked if I wanted to change it or how I liked it and it was just sent. I was the same color of more brown than red. Plus the color washes completely out of my hair before it is even time for my next hair color.
Erin- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
first name L.
September 11, 2017
beware
POSTED BY:
first name L.
September 11, 2017
the colour is so potent, ruined my hair, dried it out completely, made it brittle, colour faded very fast and made my hair look very unhealthy. never again.
We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Roxane G.
September 11, 2017
Color is coming out
POSTED BY:
Roxane G.
September 11, 2017
It's been 2 weeks since I colored my hair and my white hair is showing. I can't believe how fast my color is fading and the money I paid which is a lot and I expected a lot better than the store product I usually buy but nope I feel I got ripped off.
Roxane- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Tracie C.
September 11, 2017
Great Color, but Allergic
POSTED BY:
Tracie C.
September 11, 2017
Loved how this was all packaged. After doing my color, I really liked how it turned out, but within two days I broke out in a rash on my ears, neck and head. So, I had to discontinue auto delivery....
Tracie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Jeanie P.
September 11, 2017
Good product
POSTED BY:
Jeanie P.
September 11, 2017
Was very happy with color and grey coverage. Not to thrilled to still be washing color out 4 weeks later though
Jeanie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Somera R.
September 10, 2017
Disappointed
POSTED BY:
Somera R.
September 10, 2017
So disappointed I asked for dark brown and my hair is now black!!
I have three colours in my hair now because you coloured my hair black. I have black roots now dark brown in the middle section and light brown at my ends!
So disappointed I told all my family and friends about this and I feel really let down. I even sent a picture of my hair! Maybe next time you should ask what colours people use previously so this does not happen again. I was hoping to re use but looks like I won't be.
Regards
Somera
Somera- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
allison S.
September 10, 2017
Awful
POSTED BY:
allison S.
September 10, 2017
I have cancelled as the dye was terrible . Hard to apply and a residue has been left on my hair. I usually wash my hair twice a week have to now do it everyday. Only good thing was it covered my grey. I am going back to my £4 home brand one. Sorry but the worse dye I have ever used.!!!
Allison- We’re sorry to hear that your hair felt greasy after coloring with your Made for You Hair Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dawn F.
September 10, 2017
Not Even Close!!!
POSTED BY:
Dawn F.
September 10, 2017
Very unhappy with color - it is not even in the red range - my copper hair was turned a dark mahogany color - VERY UNNATURAL and I had to scramble to have my color fixed in a salon!
Dawn - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Melissa S.
September 9, 2017
Meh...
POSTED BY:
Melissa S.
September 9, 2017
Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin.
Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again.
Melissa -
We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kathleen L.
September 9, 2017
Don't bother
POSTED BY:
Kathleen L.
September 9, 2017
This product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's.
Kathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback.
Susanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
rob K.
September 9, 2017
Lovely presentation box but colour wasn't quite right...
POSTED BY:
rob K.
September 9, 2017
bottle no 1 :
The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown.
bottle no 2 :
there was too much red - I wanted a more copper/golden vibe...
Robyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Aimee E.
September 9, 2017
Was awesome at first, gotten terrible
POSTED BY:
Aimee E.
September 9, 2017
When I first signed up for esalon, I loved the color and everything about the product. The last few shipments though have been terrible. When applied to my hair it immediately became gummy and thick, and was impossible to get out of my hair. In addition, for a day or two, my hair was sticky and oily in appearance no matter how long I rinsed and rinsed and rinsed and rinsed. I give up. Have tried everything to make it work!!
Aimee - We are sorry you didn't have a great experience with washing out our color. Per our Satisfaction Guarantee, we are sending you a follow up e-mail with more information.
POSTED BY:
Brittany C.
September 9, 2017
Diff color but ok
POSTED BY:
Brittany C.
September 9, 2017
Color didn't look anything like online. Deff a red color not remotely purple but it turned out ok. Not what I was expecting but still looks good.
Brittany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. We will be sending you a follow-up email shortly!
POSTED BY:
jillian G.
September 9, 2017
Hair color not as advertised
POSTED BY:
jillian G.
September 9, 2017
The color hardly made a change in my light brown roots. I used the esalon program and selected the lightest color that it offered me. My roots look almost the same as they did before using the esalon formula, they are definitely not blonde. This product is not for me.
Jillian- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel P.
September 8, 2017
Nothing like description
POSTED BY:
Rachel P.
September 8, 2017
So the color picked online was rated lighter than my natural color, but did not lighten my hair at all. The smell was awful, actually had to open the window and turn on an exhaust fan. Very disappointed with the result, shouldn't have expected so much with such a low price but would have been better off with a box from the drug store for the same cost.
Rachel- We’re sorry that you were disappointed by the results of your color application and that you found the smell overwhelming.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Cynthia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
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