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Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana A.
April 3, 2019
hopefully 3rd time is a charm
POSTED BY:
Diana A.
April 3, 2019
So excited about my personalized color kit. The kit had everything they show. But the color was not what i was hoping for. Neither was the shine. I was looking for that deep "pop" color of copper. But i got more of an orange than even a red....i also have a problem keeping my gray covered and i really did not see a difference in how long my gray stayed covered with esalon compared to a box color. seem to work about the same.
Forgot about adjusting the color of my next order..until i rec'd email it was on its way . So, i sent in request of change. keeping my fingers crossed that my next order (3rd times a charm) will make me as happy as these other customers on these reviews. If the color, shine and coverage of gray doesn't knock me over then saving $$ and going back to box color.
Diana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmen C.
April 3, 2019
Not the best shampoo
POSTED BY:
Carmen C.
April 3, 2019
I was not impressed with the shampoo and conditioner. The shampoo provided did not lather and it left a thick, sticky residue. My hair was matted and was impossible to brush the tangles out. I had to re-wash and condition my hair with my regular hair product. Depending on how long and how well the color last, I may cancel my subscription.
Carmen- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly to discuss further. Thanks for choosing eSalon!
POSTED BY:
Cricket M.
April 3, 2019
Too much red
POSTED BY:
Cricket M.
April 3, 2019
I like that my hair is a little lighter, but it’s too red
Cricket- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has reached out to discuss your color further and help get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah M.
April 2, 2019
This formula was too dark.
POSTED BY:
Deborah M.
April 2, 2019
Hello,
I requested a change to make the color just a bit darker. This one was too dark, I was not happy. I have requested a change for the upcoming order. I hope it is not too light or too dark, but just right.
Deborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
No More Red
April 2, 2019
Yikes!
POSTED BY:
No More Red
April 2, 2019
Hello red ... hello dead! My healthy mahogany hair is now circus red and dried out.
Thank you for reaching out! We are so sorry to hear that your recent application has produced undesirable results. Your color is a Darkest Brown Red Mahogany, and if applied as instructed, this could not produce such a bright result as the base of the color is darkest brown (one of the darkest shades offered). You did receive a 2nd bottle that was brighter and intended for the previously dyed parts of your hair that could produce the bright results described if applied differently than your instructions. We will be reaching out shortly to discuss your color further. Thanks again!
POSTED BY:
MELISSA C.
April 2, 2019
Toned down previous color but did not color my natural hair
POSTED BY:
MELISSA C.
April 2, 2019
I have long brown roots now, because this product didn't take to my natural hair atts all.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen G.
April 2, 2019
Do not buy!
POSTED BY:
Karen G.
April 2, 2019
Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!!
Karen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance!
POSTED BY:
Ardell D.
April 2, 2019
Not the right color
POSTED BY:
Ardell D.
April 2, 2019
I am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown.
Ardell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alicja K.
April 1, 2019
its not a cloud I ordered! not even close!
POSTED BY:
Alicja K.
April 1, 2019
I asked for copper, nice, stand out the colour. instead, what I have is a dull brown colour. It's not even close to what I have asked for. I can achieve better results from any high street shop. For this process, i expected something nearer the salon results, nice deep, rich colour. its a complete waste of money and time, I'm travelling tomorrow and now will not have time to change my colour. Massive disappointment.
Alicja- Thank you for your feedback on your color. At eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Meghan W.
April 1, 2019
Pretty Color but disappointed
POSTED BY:
Meghan W.
April 1, 2019
I love how the color turned out, the color just did not last. It tured a brassy color 2 1/2 weeks in with almost a red undertone. I use a color protective shampoo and conditioner that is sulfate and paraben free so that is not the cause of the fading. Very disappointed in the product especially with its almost $30 cost.
Meghan- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your color is not wearing as expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Minnzy C.
April 1, 2019
Bad customer service
POSTED BY:
Minnzy C.
April 1, 2019
Did not like the color and the attitude of the stylist
Minnzy- Thank you for reaching out! We are so sorry to hear that your studio service did not meet your expectations! It appears that you came into the appointment wanting to go lighter all over. We had advised before your appointment and at your appointment that color chemically does not lift or lighten other hair color. It appears you proceeded with the service (matching your current color) against your colorist's recommendation to visit a traditional salon to achieve your originally expressed goal of going lighter all over. We are always happy to adjust based on your feedback if we are able to, however since color chemically cannot lift or lighten other hair color, we recommend visiting a traditional salon if your desired result is still to lighten your existing base. Please feel free to reach out to [email protected] if you have any questions or need any assistance!
POSTED BY:
Gabrielle H.
April 1, 2019
Pretty, but washes out quickly for me
POSTED BY:
Gabrielle H.
April 1, 2019
The initial color is good, but my hair will not hold the red. I've tried for a couple months and after the first couple days, if I want any of the red hues, I have to use a tint rinse. This could be my hair, but I've had red before and never had this bad of washout, but it could also be the fact that my job requires me to have my hair slicked back and pulled tight, so product (and washing) is a daily chore. Either way, the red is gonna have to go. Super easy to apply and use, though, and gorgeous initial color.
Gabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Crystal A.
April 1, 2019
My color
POSTED BY:
Crystal A.
April 1, 2019
I love the color but my hair is very oily. I cant seem to get it out. I have tried washing it with 3 different shampoo's. It also is hard to brush now.
Crystal- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
POSTED BY:
Shawn S.
April 1, 2019
Incredibly Drying but good coverage
POSTED BY:
Shawn S.
April 1, 2019
I have used eSalon color for several years. This time I knew something was different. As soon as I went to rinse the color out of my hair I could feel the rough, incredibly dry texture of my hair. Rinsing it only made it worse feeling. Once hair was dried the color coverage was great as always but my hair feels and looks like dried out straw. My hair was in very good health prior to this color application. I purchased a deep treatment mask and used pure argan oil but it is still very dry. Unsure if I will order my next color from this company.
Shawn- Thank you for your feedback. We are so sorry to hear that you feel our product dried your hair. We can confirm that our formulation has not changed. We are always looking to improve our service and products, and we truly value everything our clients say. We recommend deep conditioning treatments regularly to maintain hydrated, healthy hair that can tolerate further chemical processing if you wish to continue coloring. Please feel free to reach out if you have any questions or need any assistance!
POSTED BY:
Stacy M.
March 31, 2019
Ash Brown
POSTED BY:
Stacy M.
March 31, 2019
I wanted to love this experience. The coloring process was simple with this. I went for an ash brown, as it’s a little lighter than my former color; however, the color ended up making my hair a lot darker, than my former color. Buying a box dye to fix, in a few weeks.
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deborah N.
March 31, 2019
Very Disappointing
POSTED BY:
Deborah N.
March 31, 2019
Left my hair extremely dry and dull and feeling like it still had some type of thick film on it - definitely did not feel clean and definitely had no shine. My hair is naturally very shiny so this was not good! I immediately shampooed and conditioned with my own products and got a cleaner feel and some shine back, but not like with my regular store color.
Sticking with my usual store brand which truly works so much better.
Deborah - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kimberly G.
March 31, 2019
Not at all what I asked for!
POSTED BY:
Kimberly G.
March 31, 2019
I specifically requested a color to keep my hair ashy and light. I wanted light to medium blond and as ashy as you could make it because my hair turns gold/brassy so easily. My custom color I received turned my hair a Chestnut color! I am so unhappy and will never use this service again.
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tina B.
March 31, 2019
Permanent cokour
POSTED BY:
Tina B.
March 31, 2019
Was pleased with initial colour which completely covered grey hairs but after 3 washes greys were back!
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy S.
March 31, 2019
Too light.
POSTED BY:
Cindy S.
March 31, 2019
Looks terrible. Worst decision ever. Will not be doing this again.
Cindy- We truly appreciate your feedback. We are sorry to hear that your desired result was not achieved! Fortunately, adjusting darker is an easy fix! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gwendolyn L.
March 31, 2019
Color Too Dark
POSTED BY:
Gwendolyn L.
March 31, 2019
I asked the colorist to add a bit of red or copper to my hair color but the color I received looked the same as before.
Gwendolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We can confirm that a colorist added a small amount of copper per your request (a very small amount was added per your comments and to help you avoid hot roots). One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Tamara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betty H.
March 30, 2019
Change colors
POSTED BY:
Betty H.
March 30, 2019
Auburn. I want to change my color. You had a abeautiful picture on Facebook. That I want to try it was a Auburn hair,and blond foils though out and on a brown base hair. And violent foils.Betty hunter
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna B.
March 30, 2019
Loved it UNTIL....
POSTED BY:
Anna B.
March 30, 2019
I used eSalon for about 5 years. LOVED the multi-faceted color, the texture, the gray coverage. After about the 4th year, it would no longer wash out of my hair in the shower. An eSalon colorist told me to mix baking soda in with my shampoo which I did. That worked for a short time and then I couldn't rinse the color out of my hair - It looked greasy and dirty and barely moved...like a thick gel had spilled on my head.
I'm VERY disappointed this happened because I loved the color. I'm waiting for eSalon's creme-based formula to become available. Hurry up with the testing!!!!
Anna - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts and we will be sure to email you as soon as the enhanced formula arrives. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan T.
March 30, 2019
Not really like my natural color...
POSTED BY:
Megan T.
March 30, 2019
I really was so excited about this. I was hoping to get close to my natural color which is hard to do with a box. The only time I have had luck is at a salon. I ended up with reddish medium-brown, when I’m a sandy light brown. The color I got is the same color I always have when I’ve boxed dyed it before.
Meh.
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda W.
March 30, 2019
Take me off your mailing list!
POSTED BY:
Linda W.
March 30, 2019
I never want to see an e-mail from eSalon again. You sent product without an order. You made unauthorized charges to my visa and I was charged for shipping to return product and was not credited shipping on your end costing me $12 and the hassle of driving to the post office.
Your hair color is sticky and caused blisters on my scalp.
Linda- Thank you for reaching out! Upon reviewing your account, we see that you took advantage of our promotional offer extended to clients joining our recurring service, which is why a 2nd order processed according to your selected frequency. A courtesy reminder email for this order was sent 5 days before that order was billed. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you have already worked with a customer service agent, and we have unsubscribed you from our mailing list per your comments. Please feel free to reach out if you need any further assistance!
Marnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chrystle R.
March 30, 2019
Not for me at all
POSTED BY:
Chrystle R.
March 30, 2019
This product was a complete waist of my time. Absolutely no color change to my hair at all. I get better results from the 4 dollar bottles at my local drug store. Also not enough product for my length and definitely no where near enough shampoo or conditioner . Just over all was extremely unhappy and will not be resuing.
Chrystle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
connie K.
March 29, 2019
To much red
POSTED BY:
connie K.
March 29, 2019
Still to much red in this color, even after I requested there not to be, 😥
Connia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia K.
March 29, 2019
Needs a change to much red tint
POSTED BY:
Patricia K.
March 29, 2019
I want light brown and then the highlights not brunette dark with red
Patricia- Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
sue W.
March 29, 2019
The grey came back after only 12 days!!
POSTED BY:
sue W.
March 29, 2019
Looked really good right after I used it, however, the gray is already back and it was only 2 weeks! I only washed my hair 3 times during the 2 week period after the color--I only use quality shampoo made for color-treated hair.
I followed the instructions carefully too--I'm very unhappy with these results. How do I cancel my renewal?
Thank you
Sue- Thank you for reaching out! Hair grows at a rate of about 1/2 inch per month, so it is completely normal to see regrowth after 2 weeks. There are no adjustments that can slow or prevent regrowth, and adjustments for better gray coverage on hair that has been dyed equate to darker color. We will be reaching out shortly to discuss this further. Thank you for your time!
POSTED BY:
Arracel T.
March 29, 2019
It could be better
POSTED BY:
Arracel T.
March 29, 2019
I didn't get the result that I am expecting from the first hair color that I order. It doesn't cover the entire hair just only a few parts and it doesn't fully cover all of my gray hair just only a few and some still light in color. I am not satisfied as I didn't get the desired color that I want to. I am expecting more from this product as I pay more than the store brand. Hopefully, the next hair color that I order will work this time.
Arracel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy N.
March 29, 2019
Damage shipping and wrong color
POSTED BY:
Wendy N.
March 29, 2019
I received first shipment damaged. I got a replacement for it and it was damaged. No reply to second damaged shipment. Pieced together one kit from the two damaged ones. My hair turned dark brown almost black. I ordered a reddish brown.
We truly appreciate your feedback. Upon reviewing your profile, we see that your second damaged shipment was replied to by one of our Color Experts to resolve your concern, we're sorry if you did not see that response. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
jennifer L.
March 29, 2019
MUCH darker and redder than expected for a dark blond
POSTED BY:
jennifer L.
March 29, 2019
Had hoped to lighten my hair up a shade or so into a warm blond shade, but the color that I recieved developed into a darker copper auburn mix red base...about a shade darker than my normal tone and noticably quite red...absolutely no golden tones. My hair was completely free of any dyes or bleaches for the last few years. The color was pretty but definitely not for my complexion or what I had been excited to try.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra F.
March 28, 2019
Not Impressed
POSTED BY:
Sandra F.
March 28, 2019
Was not happy with the end results. Wanted it to be a much lighter shade, which you all do not offer.
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa D.
March 28, 2019
Not great
POSTED BY:
Lisa D.
March 28, 2019
While the color was awesome.... The dye really damaged my hair... Now 5 weeks later doing deep conditioner treatments every week I'm still dealing with a mess... I'm scared to try it again.... I followed the directions step by step.... I will say... It's the best color I've had before just not worth the damage.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hannah R.
March 28, 2019
Didn't cover all the gray
POSTED BY:
Hannah R.
March 28, 2019
The colour is lovely and rich, but it didn't cover some gray
Hannah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jacqueline M.
March 27, 2019
Gray coverage
POSTED BY:
Jacqueline M.
March 27, 2019
The gray coverage doesnt last it looked good the first day and rinsed right out
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi B.
March 27, 2019
Roots only held color for about a week. Then looked a light color of the shade
POSTED BY:
Heidi B.
March 27, 2019
Have used this product in the past and just started using it again. Last month the color only lasted about a week. My roots then looked a pale color of the shade. Very disappointing
Heidi - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole B.
March 27, 2019
I like the colour
POSTED BY:
Nicole B.
March 27, 2019
The colour is fine but the shampoo and conditioner they gave made my hair feel very dry was fine when I re washed the next day with my usual shampoo and conditioner
Nicole - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Theresa G.
March 27, 2019
Reddish color instead of beige blonde
POSTED BY:
Theresa G.
March 27, 2019
Sorry to say your product is not for me. I was disappointed in the formulation as the color is more reddish than ash/ beige blonde.I think I’ll stick with brands that have worked in the past for me. Also after coloring , my hair felt sticky and heavy. I rewashed with the extra shampoo I purchased. I would like to stop receiving your product and be removed from this program of automatic shipping. I noticed your cancellation isn’t any where visible on your website,that says volumes about the service and the product
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm you have cancelled your hair color Plan. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sima T.
March 26, 2019
Stop
POSTED BY:
Sima T.
March 26, 2019
I don’t want anymore orders to be shipped. The color is totally wrong
Sima- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara R
March 26, 2019
Super disappointed
POSTED BY:
Barbara R
March 26, 2019
This last order, I was super disappointed. I've been here for awhile. This last order did not cover grey
Last night I used the new color you mixed for me. After dying the color was SPOT ON! Dark, but lots of red hues, I loved it!!! However it faded wayyyy tooo fast. Not sure if you've changed your products or what. I've done business with you for several years and I'm sad to say I will be cancelling my subscription and returning to my salon, because the constant fading of your products has become unbearable.
Stacia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Gina B.
March 26, 2019
color was horrible
POSTED BY:
Gina B.
March 26, 2019
not even close to a color I would have choose absolutely horrible
Gina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gizeli S.
March 26, 2019
Poor color mixing skills
POSTED BY:
Gizeli S.
March 26, 2019
The title explains my opinion about your services .
Gizeli- Thank you for reaching out! We see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Twila N.
March 25, 2019
Hair color
POSTED BY:
Twila N.
March 25, 2019
This custom product is not going well. The color only lasts about two weeks. Not happy.
Twila- Thank you for your feedback! We are sorry to hear that your color is not lasting as long as you have expected. Hair grows at a rate of about 1/2 inch per month, so it is normal to see regrowth (you have just been doing root touch-ups) at the 2 week mark post-coloring. Adjusting for better gray coverage on the hair that you have colored equates to making the color darker. Please keep an eye on your email. We will be reaching out shortly to discuss your color further and see if an adjustment to your color is necessary. We look forward to working with you!
POSTED BY:
Dawn R.
March 25, 2019
Personal color mix
POSTED BY:
Dawn R.
March 25, 2019
The color is much better than the store, but it brought out too much red and was darker than my color.
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same shae received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katelyn D.
March 25, 2019
Does not cover grays
POSTED BY:
Katelyn D.
March 25, 2019
I wrote in my description that I wanted this product to cover my gray hair and I did receive an email from the company saying that it would. I dyed my hair yesterday and 90% of my grays are still there. This is so disappointing especially when I followed the instructions exactly.
Katelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emma M.
March 25, 2019
Feels horrible
POSTED BY:
Emma M.
March 25, 2019
Colour was lovely but after rincing and conditioning it feels horrible I had to re wash it twice before my hair wasent sticky anymore 30mins just rincing is abit ridiculous.. 😔
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly!
POSTED BY:
Megan R.
March 25, 2019
Didnt last
POSTED BY:
Megan R.
March 25, 2019
The color that I received didnt last but a few weeks, that with using the tinted. The color didnt last and I'm unhappy with the outcome
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alison P.
March 25, 2019
Really messed my hair up!
POSTED BY:
Alison P.
March 25, 2019
I followed in the instructions to a T. When I got out of the shower, my hair was a huge matted mess and it felt like it had a thick layer of goo on it. I got back in the shower and shampooed it two more times and did a deep conditioner. It feels slightly better now, but I think it fried my hair! I also ordered ash blonde and it’s not ash. Definitely has yellow tones. Not happy!
Alison - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Therese - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Claire W.
March 24, 2019
Didn’t really want dip dyed grey hair!
POSTED BY:
Claire W.
March 24, 2019
My hair has gone a weird dip dyed grey colour. It’s orange at the roots and grey after that - it looks truly awful. I also didn’t want or ask to be put on a monthly plan and didn’t know anything about this until the money was taken from my credit card. Now I have another box of the dye that turned but hair grey which I obviously won’t be using. I’m so unhappy and disappointed in this product and am now having to pay to go to a salon to get them to fix it!
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Robin F.
March 24, 2019
Color bleeds
POSTED BY:
Robin F.
March 24, 2019
I really loved the ease of coloring and no stained forehead, however I have now ruined the second nail color because my hair stains them. So mad that’s $80 down the drain. I wore gloves after getting the 1st color ruined. So it must come from running my fingers through my hair. Not buying again
Robin- Thank you for your feedback. We are sorry to hear that our color is staining your nail polish, and we apologize for any inconvenience. We're always looking to improve our service and products and truly value everything our clients say. Thanks for reaching out!
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Virginia M.
March 24, 2019
The color did not cover the white hair I have coming in.
Virginia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pamela W.
March 24, 2019
Disgusted
POSTED BY:
Pamela W.
March 24, 2019
I recieved my kit on January 23, used it March 15th. My hair is red, not brown not med brown, it is RED.
I am not happy with this at all. For 35.00 you would think the kit would color as it says, NO IT IS RED.
Pamela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We can confirm that your formulation did not have added red. We did not receive a photo along with your order, however the results described indicate that your natural color is darker than indicated in your profile. When lifting from that natural level, warm underlying pigment is revealed, and this pigment is reddish for brunettes. We always recommend submitting a photo in natural lighting when ordering online, so that a colorist can review your canvas prior to formulating. You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimm
March 23, 2019
Not as good as it gets
POSTED BY:
Kimm
March 23, 2019
Went through the process and it did absolutely nothing to my hair. Waste of time and money!
Kimm - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison S.
March 23, 2019
Wasn't exactly what I was going for
POSTED BY:
Allison S.
March 23, 2019
It didn't give me the shade I was wanted I wanted to lighter than my hair already was. To me it looks the same
Allison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julia R.
March 23, 2019
Take "TWO"
POSTED BY:
Julia R.
March 23, 2019
Was super excited to get this done & be gone with the grey hair, To my dissapointment the greys on crown & temple area did NOT take color as they proudly advertise. As for the color mix, it was "alright...." But what i was hoping for a deeper Plum-blackish color. This was brown wirh a suttle dull plum like tint...... Not what id hope for.
Im going to give it a second shot w/hopfully some changes to tje mix.
Julia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has reached out to get this resolved for you. We look forward to crafting your next custom color soon!
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa M.
March 23, 2019
Custom Hair Color personal color
POSTED BY:
Lisa M.
March 23, 2019
Given two stars because the color was too dark for me. It did a good job coloring my hair. But it was just too dark for my natural color. Made me look "washed out". I didn't reorder the product. Haven't colored my hair since I tried this. Thank you.
Lisa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valerie C.
March 23, 2019
Color deceiving
POSTED BY:
Valerie C.
March 23, 2019
My color was dark brown, cooper & violet.
Turned out black.
I have tried everything To lighten.
I’m now having to spend more money to place high lights so I fmdont looked so washed out.it wasn’t even worth the 10-12 I spent. So very disappointed your ads had me so excited.
Valerie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Color Care Representative to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Coya M.
March 22, 2019
Not happy with the product
POSTED BY:
Coya M.
March 22, 2019
The color was beautiful, but my grays came through in less than 2 wks. It faded so quickly. Since then, I bought my usual from Walgreens & 3 wks later I can barely see the grays.
Coya- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
sandra B.
March 22, 2019
It did not work for me
POSTED BY:
sandra B.
March 22, 2019
No gray coverage, it was like I didn't do my roots. Bad product. Very disappointed!
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Margaret- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
June M.
March 22, 2019
not what color I ordered
POSTED BY:
June M.
March 22, 2019
it's way too light. and once again I am disappointed with your company.
June - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
nancy N.
March 22, 2019
New Product Inferior From the Original
POSTED BY:
nancy N.
March 22, 2019
Previously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color.
Nancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa S.
March 22, 2019
Color turned my hair RED!
POSTED BY:
Lisa S.
March 22, 2019
I am very disappointed. This is not the first time my hair has been totally brassy after coloring my hair. I will not be sending back the kit I have not opened and expect a full refund for both. I do not plan to order from eSalon again.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Ramona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rosemary T.
March 21, 2019
do not recommend.
POSTED BY:
Rosemary T.
March 21, 2019
Did not like it. Color was pretty, last only one week then gray had already showing.
Rosemary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are happy work with you to meet your hair color goals. We will be reaching out shortly!
POSTED BY:
Betty C.
March 20, 2019
Wrong order
POSTED BY:
Betty C.
March 20, 2019
You sent me something i did not order and i emailed you twice about sending it back at your cost and sending me the color mix i always get with no response from you at all. All i did was restart my plan the last time you sent the order and it was something i never ordered before. I told you if i did not get a response from you i would be done ordering from you. in three weeks i heard nothing so i am done with you do not send me any more emails because i am unsubscribing. You will not get a good review from me.
Bcurry
Betty- Thank you for contacting us! We are unable to locate any emails from you regarding this issue, however we are always happy to help! We will be reaching out shortly via phone to help sort this out. Thank you for reaching out!
POSTED BY:
Lisa R.
March 20, 2019
Came out too dark
POSTED BY:
Lisa R.
March 20, 2019
I Think it is just the consistency of my hair, because it sucks up color like a sponge.
Lisa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. Thanks again!
POSTED BY:
Nancy C.
March 20, 2019
Just ok
POSTED BY:
Nancy C.
March 20, 2019
It is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me.
Nancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance!
POSTED BY:
Lucia G.
March 20, 2019
Not DIY at all
POSTED BY:
Lucia G.
March 20, 2019
I had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : (
Lucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance!
POSTED BY:
Adrienne L.
March 20, 2019
Not satisfied
POSTED BY:
Adrienne L.
March 20, 2019
Unfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last.
Adrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time!
Jenett- Thank you for your feedback! We are sorry to hear that your recent application did not deliver your desired coverage. We are always happy to adjust based on your feedback, and we can confirm that a colorist has adjusted your next shipment for better gray coverage per your comments. Please let us know if you need any further assistance!
POSTED BY:
Ann F.
March 19, 2019
Poor
POSTED BY:
Ann F.
March 19, 2019
The color washes out in 4 washes not impressed but thank you for everything you've done to help.
Ann- Thank you for your feedback! We are sorry to hear that your color is fading faster than expected. We have worked with you to adjust your formulation to better suit your needs per our satisfaction guarantee, and we are happy to continue to do so. We appreciate you taking the time to work with us!
POSTED BY:
Luz A.
March 19, 2019
did not blend nor get the correct hair color
POSTED BY:
Luz A.
March 19, 2019
This product only caused my hair to go a darker brown instead of the auburn it was supposed to. I followed direction by direction and my hair looks exactly the same. It made lots of my hair fall out and was not beneficial at all.
Luz- We’re sorry to hear your desired result was not achieved and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
POSTED BY:
Tina S.
March 18, 2019
Ok color but very labor intensive
POSTED BY:
Tina S.
March 18, 2019
I color my hair generally every 3 to 4 weeks at home so I know what that entails..I thought ok maybe this will be better not that what I was doing was bad..but oh my word at the extra work and laughable amount of product yes the color amount was fine but if you take the time to ask if I have long hair make sure you send enough shampoo and conditioner to get the product out..did not even have enough shampoo to get a good suds. Unless this product last much longer in my hair then I will not be purchasing again.
Tina- Thank you for your feedback! We're always looking to improve our service and products and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Clare H.
March 18, 2019
Nothing Special
POSTED BY:
Clare H.
March 18, 2019
Although this has done a good job of covering my greys the colour is nowhere near as vibrant as I was expecting & no better than something I can buy on the high street for a third of the price
Clare- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not provide your anticipated result, but we are glad to hear that you received good gray coverage. It appears we sent the brightest gloss possible with the selected Darkest Brown Intense Pearl. Such violet tones are extremely subtle over a base that is darkest brown. We appreciate you taking the time to share your feedback. Please feel free to reach out if you need any further assistance.
POSTED BY:
Kelli S.
March 18, 2019
Drab
POSTED BY:
Kelli S.
March 18, 2019
Color faded, was not noticeable. I really had high hopes for this but sadly it failed.
Kelli- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathy D S.
March 18, 2019
Not the right color for me
POSTED BY:
Kathy D S.
March 18, 2019
I sent in a request for modification. Have not heard back.....
Kathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ruth S.
March 18, 2019
Light Golden Brown
POSTED BY:
Ruth S.
March 18, 2019
1:) I forgot to put on gloves. 2:) Due to Essential Tremor, the brush and tray were a disaster, color all over me and the shower room. Fortunately, it’s all subway tile and cleans easy. 3:) I didn’t clean up as easily. Lots of scrubbing. 4:) The color is still too dark. Everyone, including myself, likes my hair lighter. 5:) Having ET, I don’t think this is for me.
Ruth- Thank you for reaching out to us here at eSalon! We are sorry to hear that your desired result was not achieved. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your color needs further.
POSTED BY:
Trudy R.
March 18, 2019
Horribe!!
POSTED BY:
Trudy R.
March 18, 2019
Covered my grey but horrible color! Asked for wheat blonde and the color produced medium brown!
Trudy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole B.
March 18, 2019
So disappointed
POSTED BY:
Nicole B.
March 18, 2019
I just finished colouring my hair with my second shipment. I am so disappointed and I’m now scrambling to fix this. The colour you sent me was at least 5 shades lighter than what I originally ordered. I am going to be cancelling my account.
Nicole- Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same formulation you received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
Saray- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Charlotte T.
March 17, 2019
Wasn't what I expected to be
POSTED BY:
Charlotte T.
March 17, 2019
My colour is a lot more red rather than copper. I like the colour but wasnt the colour that was chosen (dark blonde copper 7.4). The ends look a bit faded too.
Charlotte- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Steph A.
March 17, 2019
Decent
POSTED BY:
Steph A.
March 17, 2019
I ordered the custom colour dark brown with mahogony and copper tones. The packaging and instructions were great, but the application process was not great due to the very strong, unpleasant scent of the dye. However I could get beyond this for a good result, but after a reveal the colour was not what I expected. It is still nice, but did not fully take to my hair so it lacks the vibrance that was advertised in the photo. My hair does not look very different from its natural colour (brown) and it is a little disappointing.
Steph- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
POSTED BY:
Nicole S.
March 17, 2019
Not what I was hoping for
POSTED BY:
Nicole S.
March 17, 2019
I think I will have to go back to something a little darker because this came out very orange. Maybe needs to have a little more brown look than orange. Not sure. I could upload a pic so you can see how bright it is.
Nicole- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Cindi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Risa H.
March 17, 2019
Faded right away
POSTED BY:
Risa H.
March 17, 2019
I realize it may take a while to build depth in the red color, but it seemed to fade out or I couldn't see much difference from blonde to strawberry after the first wash. Granted, the color kit came with 2 sets of supplies, 1 for roots, 1 for all over, and the results were great as far as the roots not showing and the overall color being consistent; however the "red" was not enough. Hopefully future color kits will be a little more intense red.
Risa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer G.
March 17, 2019
Horrible experience
POSTED BY:
Jennifer G.
March 17, 2019
The dye went on just fine. But washing it out was slimy and took forever. Not to mention it left my hair feeling slimy and mangy. Plus the color was WAY darker then I asked for.
Jennifer- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Sarah R.
March 17, 2019
Second time using.....
POSTED BY:
Sarah R.
March 17, 2019
This is my second application. It is ok... It's kinda messy to apply. Coloring quality seems to be good. We will see in a few weeks.
Sarah- Thank you for your feedback! We are always happy to adjust your color based on your feedback. Please feel free to reach out to [email protected] if you need any assistance!
POSTED BY:
Katie M.
March 17, 2019
really disappointing,
POSTED BY:
Katie M.
March 17, 2019
I am totally disappointed with this product. My gray turned just a light brown color, did not cover the grayest
hair at all. It took forever to rinse the product out, the hair in the back of my head felt like glue, I rinsed for 10 min.
and it still did not come out. Waste of time and money. Definitely will not purchase again.
Katie- We appreciate your feedback. We are so sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if you need any further assistance!
POSTED BY:
Carol S.
March 16, 2019
Made my hair brittle
POSTED BY:
Carol S.
March 16, 2019
This product is not for me. I would like to cancel my subscription
Carol- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to reach out!
POSTED BY:
Cristin C.
March 16, 2019
The color just doesn’t look right on me at all!
POSTED BY:
Cristin C.
March 16, 2019
I don’t think there is anything they did wrong I just truly hate the color!!!
Cristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marisa S.
March 16, 2019
Not what I requested!
POSTED BY:
Marisa S.
March 16, 2019
I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!!
I cancelled my order and won't ever use esalon again!!
Marisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance.
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