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I requested lighter color and it actually looks darker. It did not cover my grays and there was not enough product in the bottle. My hair his very long and thick. Very unhappy!
Jessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
GLORIA U.
May 7, 2019
Custom color
POSTED BY:
GLORIA U.
May 7, 2019
Looking to cover grays particularly at both sides right above the ear/face area, didn’t work well at all & not even after 1 week grays are clearly more visible.
Gloria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly C.
May 6, 2019
Color
POSTED BY:
Kelly C.
May 6, 2019
The color matches perfectly for my roots. But I also did the highlights and it didn’t even do anything. I was so disappointed in the highlighting kit.
Kelly- Thank you for your feedback! We are so happy to hear that you are loving your custom color results! We will be reaching out with further information regarding our LightSet highlighting kit. Thanks for reaching out!
POSTED BY:
Emma J.
May 6, 2019
Crap
POSTED BY:
Emma J.
May 6, 2019
Doesn’t cover grey, didn’t cover my ends well, have mismatched hair. Not happy
Emma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheena S.
May 6, 2019
Not at all like the picture
POSTED BY:
Sheena S.
May 6, 2019
The color was completely off the tone was wrong. Unfortunately I'd have to say I'm very unhappy with this and will be canceling my account.. not only that it burnt my scalp and I have never had that out of 36 years of coloring my hair
Sheena- We’re very sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly with further information.
POSTED BY:
Sandra D.
May 6, 2019
Custom colour?
POSTED BY:
Sandra D.
May 6, 2019
Way too dark and is brown not Auburn. I asked for a medium Auburn and sent a pic. Way off base
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Tracy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Terri- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Katherine K.
May 6, 2019
worst ever!
POSTED BY:
Katherine K.
May 6, 2019
This color made my hair turn BLACK! I went from light brown to BLACK!!!!! awful!
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Julie B.
May 5, 2019
Color and pain
POSTED BY:
Julie B.
May 5, 2019
The color burned my scalp and there was a bit too muvh red in formula.
Julie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly!
POSTED BY:
Erica B.
May 5, 2019
Pretty color
POSTED BY:
Erica B.
May 5, 2019
While it was a pretty color my hair has not been the same. While I regularly loose hair the amount of hair coming off my head in the shower was far grater than normal. And my hair has felt like straw. I deep conditioned multiple times and after 8 weeks it’s just now starting to get back to normal.
Erica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle H.
May 5, 2019
Frustrating
POSTED BY:
Michelle H.
May 5, 2019
Ordered same colour for a second time having been super pleased with the first. 2nd wasn’t the same colour about 2 shades darker. Very disappointed.
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
NIKI O.
May 5, 2019
Not satisfied
POSTED BY:
NIKI O.
May 5, 2019
I was not satisfied with the results, please cancel my account. I have put a stop on my credit card. Thank you.
Niki- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Andrea M.
May 5, 2019
Mixed emotions
POSTED BY:
Andrea M.
May 5, 2019
Pros: precise instructions, everything you need to color your hair; protect your hands and even wash color off your forehead are included, ability to have colorist tweak your formula based on your feed back
Cons: despite tweaking my shade 3 times now, my roots still come out lighter (and I only color my roots)- only did the ends refresher the very first time I used esalon products when needed all over color
I believe that I require a different developer, perhaps 15 in order for my roots to develop correctly and to my knowledge esalon has only one level of developer (20)
Andrea- Thank you for your feedback! We have reached out to you via email so that one of our licensed colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Paula R.
May 5, 2019
Hated it
POSTED BY:
Paula R.
May 5, 2019
I'm sorry but this ruined my hair. It didn't rinse out and left my hair matted and heavy. I couldn't even brush it out. Fried me. I was so excited too.
Paula- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elaine R.
May 4, 2019
Color is great but applicator bottle has gotten worse and worse
POSTED BY:
Elaine R.
May 4, 2019
I love this hair color but the last two times I’ve gotten it the applicator bottle has been horrible. This time (prepared in April) the hole in the bottle was so small almost nothing came out, then when I squeezed hard the product all came out under the screw on top. Not only did I have a mess to clean up but I’m not sure I had enough product left to do a good job. I ended up having to ream out the hole to get enough product out to proceed. The guarantee says that it’s free if you’re not satisfied but I’m unable to find anywhere to contact esalon to let them know. Very disappointing as this is my all time favorite hair color.
Elaine- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kayla R.
May 4, 2019
Love it
POSTED BY:
Kayla R.
May 4, 2019
Love how easy everything is and the smell wasnt over powering either... I also liked that i got two different formulas for my roots and ends .. the reason i gave 3 stars ia ONLY because I wish I would have been able to order a vibrant intense red instead i got an orangish color ...
Kayla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out!
POSTED BY:
Christina B.
May 4, 2019
Not a good product
POSTED BY:
Christina B.
May 4, 2019
This product is worse than box color. At least with box color I knew what my results were suppose to be and I knew how drying the box dye was. This product was suppose to be a red AUBURN it turned my hair to a gross brown. Now I'm stuck with red roots and brown yellow ends! Not happy at all. Now I have to spend a couple hundred at the salon to fix the gross color if the stylist even can fix it.
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sherry- Thank you for your feedback! We are happy to hear that you enjoyed your custom color results. We are always striving to improve our products and service, and we truly value our client input. Thanks for reaching out!
Patricia- We’re truly sorry to hear that you have recent experienced hair loss. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thanks for reaching out!
POSTED BY:
Teresa A.
May 3, 2019
Gray
POSTED BY:
Teresa A.
May 3, 2019
Not really covering all my gray. Maybe they can twick the formula.
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon S.
May 3, 2019
Would give ZERO stars if I could
POSTED BY:
Sharon S.
May 3, 2019
My kit arrived damaged. I tried to chat online, but as soon as I wrote a message in the chat, WHAM! the chat disappeared and I could not reload it. I tried sending a message....same thing. I got the color allover my hands when retreiving the mail, as the color bottle was open and damaged. Needless to say, it got on my hands as well. Junk packaging. I want no more products from eSalon.
Sharon- Thank you for reaching out! We are so sorry to hear your order arrived damaged! We will be reaching out shortly to make this right.
POSTED BY:
Stephanie K.
May 3, 2019
Convenient but not liking the product overall
POSTED BY:
Stephanie K.
May 3, 2019
5 stars for convenience, price, packaging, and customer service. However, I’m not a fan of how much residue is left in my hair as if I left coconut oil in that won’t wash out. I have dark brown hair and needed this product for grey coverage (3 stars) and to tone the red (2 stars). I know this is challenging, but the red is still there and needs more green to balance, and the grey coverage doesn’t last long. 0 stars for how difficult it is to wash out. It’s weird, but I feel like my first experience was the best. Each other time just somehow became worse. I just lost motivation to continue to use this.
Stephanie- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
POSTED BY:
jolene E.
May 2, 2019
It’s April 11 2019 . Send my money back..
POSTED BY:
jolene E.
May 2, 2019
I did not sign up for continued purchase!!! I want my money back.. stop sending me packages.. I sent back the pkg and still no refund. You sell it for $10 here, and in my account you took 25$ for one kit??? Refund please!!!
I wanted colours that are more blonde and not red as I have a vast amount of grey /white roots and end up with multi toned undesired hair colouring.
One unhappy Lady.
Mrs Emma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Stephanie S.
May 2, 2019
Didn't cover up the gray well.
POSTED BY:
Stephanie S.
May 2, 2019
I followed the directions as given, did not feel like it covered up my grays like it did the first time I used the color. I could see grays the next day.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pamela a K.
May 2, 2019
Color is too dark
POSTED BY:
Pamela a K.
May 2, 2019
I wanted my color to be blonder and lighter and I did not want another shipment but yet you sent it
Pamela - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
Paula- Thank you for your feedback! We are so sorry to hear that your kit arrived missing your conditioner packet! We'll be reaching out shortly to make this right. Thanks for reaching out!
POSTED BY:
Kristy B.
May 1, 2019
The formula changed
POSTED BY:
Kristy B.
May 1, 2019
I have been using this for quite some time (since 2/2016) and the quality has been excellent and consistent. I never had to update the color and my hair has been even. Then the box changed and with that the hair color. The quality of the color and supplies (even the font) has significantly decreased. It is like it is a knock off of the former version. I wanted to give the new formula a few tries but no... There is a clear line in my hair color from the previous colorings and this new version. So disappointed. I am now looking for an alternative after being happy with this product for over two years and many colorings. I would give the older formula a 5 but this new one is definitely a 2 or lower.
30 of 35 people found this review helpful. Did you?
Kristy- Thank you for your feedback! We can confirm that our formulation has not changed, however we will be reaching out shortly to discuss your color further and see how we may be able to adjust it to better suit your needs. Thanks for reaching out!
POSTED BY:
Anna J.
May 1, 2019
Hair color looked nothing like the photos, advice - ask lots of questions!
POSTED BY:
Anna J.
May 1, 2019
Unfortunately I had a bad experience with my hair color. I would say this had the same effect as a box dye, no idea what you're going to get until you dye your hair. Learn from my mistakes and make sure to do a test strand.
A few notes for anyone wanting to use this service:
- Make sure you only want DARKER hair color if you use this service. Despite the pictures on their website you will NOT have lighter hair at the end of this. The color I got was at least 3 shades darker than the photos and 1 or 2 shades darker than my original hair color.
- Utilize the color experts advice! They really are consultative and friendly. Before you order your color I would even encourage you to get on the phone with them and send inspiration pictures to get exactly what you want. Ask questions to see if the result you want is achievable using the box.
- I can't stress this enough, ask questions. my hair process for my ends was only 5 mins, so I reached out and asked if that was correct or not. They said to increase to 10 mins processing on my ends (which still ended up not being enough time and I had splotchy results) all to say treat this like you would talking to a stylist at a salon.
After my negative experience with the hair color I do have to say the hair experts on the customer service team are really great, explaining everything in a really friendly way and are very transparent and consultative. Overall I'd say if you want professional results you'll still need to go to a salon. If you want a "fancy" box dye and the potential for better results if you want to go darker - use esalon.
Anna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Christine N.
May 1, 2019
Are you sending me old hair colors? Are they really being mixed before sent?
POSTED BY:
Christine N.
May 1, 2019
This is the second time I used the color. There was a bad film gunk. All over my scalp. I thought the first time was because I used my own shampoo and conditioner. But it happened again. 😡 I would like to cancel all other upcoming orders. Very disappointed. Would like a refund.
Christine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Tammy H.
April 30, 2019
Not bright enough
POSTED BY:
Tammy H.
April 30, 2019
This is the second re-do of my formula. Still not bright enough.
Tammy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to help get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jo S.
April 30, 2019
mistake mistake mistake
POSTED BY:
Jo S.
April 30, 2019
I have ordered dark ash blond and is now an orange carrot...should have stuck to the box dye - cheaper and much better result too
will have to spend months now trying to retrieve my dark ash blonde...
Jo- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
CCBB
April 30, 2019
No shine and rough
POSTED BY:
CCBB
April 30, 2019
My favorite is L’Oréal ferai. I thought I would give this a shot. The mixture is stronger unbearable smell, the color was dull and texture of my hair got rough with the color bleeding every wash, and even worse was my scalp was so itchy for weeks after this. I sent two email to cancel this subscription but there’s another charged to me on my way. It’s easy to buy but not easy to get refunded and cancel.
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations! Please keep your eyes out for an email from us shortly. We will be reaching out shortly to further discuss your color and account.
Summer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Irit- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Christina H.
April 30, 2019
Still Bronze!
POSTED BY:
Christina H.
April 30, 2019
Having tweaked my color it still is showing red. The texture and feel is amazing if I could just get rid of the red!
Christina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
.
April 30, 2019
Poor customer service
POSTED BY:
.
April 30, 2019
Good luck stopping a shipment. You cannot remove any information, especially your credit card number. Costs too much for what you receive.
Susan- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brenda B.
April 30, 2019
Did not cover gray
POSTED BY:
Brenda B.
April 30, 2019
After using this for some time, and following the instructions exactly as specified, and in some instances, leaving color on longer than 30 minutes and doing the last step, it was no longer effective in covering my gray.
Brenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTED BY:
Jeanie L.
April 30, 2019
Shooting for Dark brown with gold highlights. Have you ever seen Snow White?
POSTED BY:
Jeanie L.
April 30, 2019
I was so unhappy with the color and texture of my hair after this experience. Waited too long to try the first one. Won't use the second kit that I have already received. Save your money. I will go back to using Age Beautiful products for my "over 40" hair.
I ended up with Black. Dry. Hair.
Jeanie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! One team of licensed colorists are always happy to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. Upon reviewing your account, we see that you have spoken with one of our color and care experts to discuss your color and account. Please feel free to reach out if you need any further assistance!
POSTED BY:
Kristi B.
April 30, 2019
Color
POSTED BY:
Kristi B.
April 30, 2019
Thought I was getting a violet color not dark brown
Kristi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Delia C.
April 29, 2019
Please cancel any other orders
POSTED BY:
Delia C.
April 29, 2019
I wish to cancel any other orders I feel product did not cover gays very well even after leaving it on an extra 15 minutes.
Delia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda R.
April 29, 2019
Unsatisfied
POSTED BY:
Linda R.
April 29, 2019
Didn't like the color or coverage. I've gotten much better results from way less expensive store bought packs than this.
Linda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carolyn R.
April 29, 2019
Color ok... makes my hair very dry
POSTED BY:
Carolyn R.
April 29, 2019
The first time I used the product the feel of my hair was very odd and concerning. But I got through and decided I liked the color. Tried 2 more times to do the roots and my hair feels dry and less healthy than before. I've colored my hair for years... so I'm not new to this.
I have A Lot of hair. The tiny shampoo and conditioner does absolutely nothing and maybe covers a third of my hair.
As I said. The color is fine. Not spectacular enough to ruin what has always been very healthy hair.
Carolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and service. Please let us know if there is anything else we can do to help!
POSTED BY:
Earline J.
April 29, 2019
Hair color
POSTED BY:
Earline J.
April 29, 2019
I was so anxious to use this hair color on my hair, now I'm disappointed it did not cover all of my gray in the front of my hair as well as the middle of my head
Earline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jalpa S.
April 29, 2019
The worst haircolor ever!
POSTED BY:
Jalpa S.
April 29, 2019
I used my color box last week. As soon as I opened the color, it smelled of unbearable ammonia.
I still wanted to go ahead and try it. Heres what happened
1. I left the color on my hair for 30 mins and went for a wash
2. My hair felt extremely greasy and the grease wouldnt wash off
3. IT was so bad, that my hair remained in the shape that I make out if it!!!
4. It took me 3 showers washing my hair to make my hair look human enough!
5. The color ran over my face and when I was out of the shower, I was brown!!!!!!!!
6. I had to use the Stain remover provided to get my skin to the normal color
7. Within 2 days, my roots were back to grey!
Ive never had such a horrible experience even with cheap off-counter stuff. Never ever using again!
Jalpa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mary W.
April 29, 2019
Why
POSTED BY:
Mary W.
April 29, 2019
Why do you send these reviews when color hasnt even shipped? Could be a deal breaker
Mary- We will be reaching out shortly via email to help clarify and discuss your color and account further. We look forward to working with you!
POSTED BY:
Ashley H.
April 29, 2019
Wrong color twice
POSTED BY:
Ashley H.
April 29, 2019
My first order I told them I wanted my hair to be dark brown. (My hair is naturally dark brown and it was currently a medium brown with blond highlights) Used their mixture once it arrived...my hair was RED! Contacted them they sent me a new mixture...dyed my hair again about 12 weeks later...this item it was like a light brown/red color. NOT impressed with their ability to mix colors properly! Would much rather use store bought or pay the extra money to go to a professional!
Ashley- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our color experts to help resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
POSTED BY:
Courtney M.
April 29, 2019
Not happy with the change
POSTED BY:
Courtney M.
April 29, 2019
Asked for hair color to lighten my hair. Instead it did nothing. Actually made it a bit darker. I even said that I would like more of a light brown even dark blonde look. Did not get.
Courtney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Cat B.
April 29, 2019
Nope...
POSTED BY:
Cat B.
April 29, 2019
Mine didn't turn out too well. :(
They sent me a roots and an ends color. My roots are orange and the ends color didn't cover my blonde highlights completely. I canceled my next shipment.
Cat- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Betty S.
April 29, 2019
Latest Purchase
POSTED BY:
Betty S.
April 29, 2019
This last hair color was much better. The color matched, but fades very quickly and the roots are much lighter than the rest of the hair. It would be great to have the color last more than a week or two.
Betty S. - We’re sorry to hear that your hair color is fading faster than you expected. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leslie W.
April 29, 2019
This product damaged my hair! 😕😡
POSTED BY:
Leslie W.
April 29, 2019
This product dried out my hair, it was about 3 shades darker than promised as well. And when I put it on it was like a thick. Disgusting gelatin goo - three weeks later I’m still struggling to get my hair to feel like real hair again! It is total crap 💩 and false advertising!
Do not buy this stuff if you like having hair!
I’m going back to the sally’s Stuff! It is SO much better and way cheaper as well!
Leslie W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jesica R.
April 29, 2019
So Disappointed 😔
POSTED BY:
Jesica R.
April 29, 2019
I was so looking forward to this- customer service/stylist help seemed excellent prior to receiving my color. I have colored my own hair off and on for 15 years using inexpensive box dye from the store as well as alternating with extremely expensive professional color/highlights. This has by far been the worst experience with hair color I’ve ever had. I followed the directions step by step and did not skip any (and I’ve NEVER had issues with coloring my hair in the past. EVER.) The color is uneven despite being provided two bottles of color/developer and my hair is only shoulder length. There are spots of my roots that are a completely different bright color than the rest of my hair, and the main part of my hair that I was supposed to only leave the dye on for 5 minutes, despite making sure the hair was saturated - came out completely uneven. I spent over a half hour rinsing my hair having followed the directions to let it rinse until the water ran clear, then did the shampoo twice and conditioner. My hair feels like it’s coated in something awful. I rerinsed it again for another 10 minutes in my sink and it’s still coated.. I genuinely want to cry because I’ve never seen my hair in this bad of shape.
Jesica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Austin A.
April 28, 2019
Not what I expected.
POSTED BY:
Austin A.
April 28, 2019
The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together.
Austin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
POSTED BY:
Alicia K.
April 28, 2019
Too dark!
POSTED BY:
Alicia K.
April 28, 2019
I was really expecting something less brown/dark and more red... Unexpectedly went darker.
The product itself is great (thus the 3 stars) but really disappointed in how dark it is. It washed me out eventhough I gave a picture with how light my complexion is.
I'm afraid I'm not going to easily be able to go lighter now.
Alicia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nicole H.
April 28, 2019
It was ok
POSTED BY:
Nicole H.
April 28, 2019
The set was easy to use but I was very dissatisfied with how fast the color faded and washed away
Nicole- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte A.
April 27, 2019
Colour
POSTED BY:
Charlotte A.
April 27, 2019
Not at all what I expected. It was very false looking.
Charlotte- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cressa C.
April 27, 2019
I wish I could return it
POSTED BY:
Cressa C.
April 27, 2019
I gave this color a try because I could never seem to get my color right after my fav color was discontinued and others just didn't match. I gave explicit instructions on what hair color I liked. Uploaded a picture of the exact hair color I wanted. Even added the brand, name, and number of the discounted color for reference since it can still be viewed online. What I asked for was Strawberry Blonde. What I got was some red brown that doesn't even look close to my natural color. On top of all of this their shampoo or conditioner or both has made my hair sticky no matter how many times I've rinsed it. Completely disappointed in this and now I have to head to Sally's Beauty Supply to get bleach so I can completely ruin my already fragile had and what 6 weeks to dye it back a color that is as close as I can get to natural. I just don't have the money to go to the salon and spend $75-100 every 6-8 weeks to get my hair done.
Cressa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sharon B.
April 27, 2019
Didn’t like!
POSTED BY:
Sharon B.
April 27, 2019
I followed instructions. Didn’t cover my grays much, color looked ashy!
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sandra S.
April 27, 2019
TERRIBLE !
POSTED BY:
Sandra S.
April 27, 2019
This is NOT worth $25.95!! and I was billed without permission! I chose 1 month and didn't care for cheaply made color, now I have another coming I didn't agree to, and they refused to refund me ! NOT HAPPY! AND WOULD NOT RECOMMEND
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is satisfied! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa M.
April 26, 2019
Not lasting
POSTED BY:
Lisa M.
April 26, 2019
Loved the color, but it didn’t last on the few greys. Not any longer than any of the other OTC colors. I don’t have many greys, but nothing seems to stick after the first wash or two.
Thank you for your time, but please remove me from your program.
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tami B.
April 26, 2019
Did not cover hairline
POSTED BY:
Tami B.
April 26, 2019
Saturated hairline as per the instructions and was dissatisfied with the lack of coverage.
Tami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maggie S.
April 26, 2019
The color is not as described
POSTED BY:
Maggie S.
April 26, 2019
Very dissatisfied my color did not come out at all as described
Maggie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana S.
April 26, 2019
No good
POSTED BY:
Diana S.
April 26, 2019
After that color you send did not work I send you the picture.
Diana - We apologize for the disappointing experience. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nichole B.
April 26, 2019
Color was too light at the roots.
POSTED BY:
Nichole B.
April 26, 2019
The kits were very nicely put together and when the color was not right before, they tried to correct the issue.
Unfortunately the roots of my hair are a still lighter then the rest of my hair, so I will not be re-ordering.
Nichole - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer P.
April 26, 2019
Good deal at first
POSTED BY:
Jennifer P.
April 26, 2019
Hmmm...ok well this was certainly a good deal at first. $10 for a kit that was very generous with 2 bottles for my roots and 2 for my ends which really helped because of my long hair. But $10 quickly became $30 and 4 bottles became only 2. ☹ I honestly don't think the quality of the dye was any better than one I could get at Walgreens and this was more expensive. And then there is the fact that they charge you for the product 2 weeks before they send your product. I didn't like that. I cancelled membership and I wouldn't recommend this.
Jennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Katelyn R.
April 26, 2019
The color did nothing.
POSTED BY:
Katelyn R.
April 26, 2019
I filled out all of the information accordingly, followed all instructions and all the color did was lighten my roots. The rest of my hair looks almost untouched, maybe a little darker but it was supposed to lighten.
Katelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Magali R.
April 25, 2019
Not the color
POSTED BY:
Magali R.
April 25, 2019
The system is awesome, but i still can't get the color i want.
Magali- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Heather- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kelly C.
April 25, 2019
Color
POSTED BY:
Kelly C.
April 25, 2019
The quality of this product is excellent. This last batch came out a bit dark and I would like to lighten it up a little.
Kelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Gina S.
April 25, 2019
Disappointed
POSTED BY:
Gina S.
April 25, 2019
When I applied my color this time I noticed it looked darker than I remembered it in the first two deliveries. As I styled my hair, I saw that it was definitely darker and appeared "muddy", lacking the rich red tones of the previous sets. I have since washed and conditioned my hair twice, hoping that the drabness was due to color residue but no improvement. I reached out to eSalon for assistance on Monday of this week. I had previously been satisfied with eSalon's response times (1-2 days), but it has now been four days and I have heard nothing back other than the confirmation that my request had been received. I had hoped that eSalon would be a suitable option for me but it seems likely that I'll be going back to my local salon.
Gina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
BRITTNEE R.
April 25, 2019
COLOR WAS COMPLETELY OFF
POSTED BY:
BRITTNEE R.
April 25, 2019
I have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out.
I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that.
On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair.
Brittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rachel H.
April 25, 2019
Waste of money
POSTED BY:
Rachel H.
April 25, 2019
Completely awful. The color ran onto my face in the waiting time. Color was nothing like described. Dark blonde red copper turned into fire truck red. Waste of money. Now I have to damage my hair to remove it.
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole H.
April 25, 2019
Too Dark, What Shine?
POSTED BY:
Nicole H.
April 25, 2019
The shade I received was at least a shade or two darker than it looked online, and the rinse/massage step for extra shine did nothing. I've gotten far more shine from cheap drugstore brands. The only reason it gets two stars, is that the extra gloves, skin protectant and stain remover were all very helpful.
Nicole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kamilya H.
April 24, 2019
Still a little dark
POSTED BY:
Kamilya H.
April 24, 2019
I believe the mahogany in the color is to dark I think a copper or cinnamon would be better. Also it didn’t cover the grays good
Kamilya- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bernadette S.
April 24, 2019
I won't recommend
POSTED BY:
Bernadette S.
April 24, 2019
Pros: great price, easy to follow direction, covered most of my grays, my hair felt soft after.
Cons: my hair wasn't the color I wanted. I ordered intense pearl which is a brown with a hint of violet. My hair turned dark brown with some parts near the roots that turned lighter than others. The ends of my hair has been previously bleached and the desired/expected color didn't even show.
Bernadette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sandra Z.
April 24, 2019
I do want to love it!
POSTED BY:
Sandra Z.
April 24, 2019
I tried to love it but... it leaves this waxy film on my hair that takes two days of washing my hair 3 times to get out.
Sandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
janis C.
April 24, 2019
color was very dark brn,copper/red and looked absolutely horrible.
POSTED BY:
janis C.
April 24, 2019
very dark,almost black looked so hard against my fair complexion. definitely not lite brn at all. then brite copper appeared making it almost worse. was not a natural color at all. Had to have a colorist try to correct this mess...will take a long while now that it is so dark..i want
to cancel shipments, cant afford these errors
Janis- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carol H.
April 24, 2019
Do NOT order ANYTHING from this company
POSTED BY:
Carol H.
April 24, 2019
I ordered from this company unaware that they would be sending product monthly. When I called to Stop the monthly shipment I was informed that they would be billing me regardless. Their web site had a delay shipment option however after I turned off the Monthly Plan I was not able to delay the shipment. This company clearly does not care about its customers. DO NOT ORDER ANYTHING from them.
Carol- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Mary T.
April 24, 2019
I was very dissatisfied with my color
POSTED BY:
Mary T.
April 24, 2019
I will not ever order from you again. Please remove all auto orders and cancel my account. I need to speak to someone about a refund,
Mary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kelly W.
April 24, 2019
Wrong color
POSTED BY:
Kelly W.
April 24, 2019
I asked for my color to go reder this time but it is way more brown then red. I have hated my brown hair for over 25 years now I'm stuck with a color I dislike. And have to wait to fix it.
Kelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Christina D.
April 24, 2019
Dreadful Result
POSTED BY:
Christina D.
April 24, 2019
Since using this product twice, the first order arrived, the colour was not as expected at all with NO grey coverage. The second has left my hair totally the wrong colour and still NO grey coverage. Advisor no help at all!!
Christina- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our color and care experts to resolve your concerns per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
Lili- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brandy P.
April 23, 2019
Custom color
POSTED BY:
Brandy P.
April 23, 2019
Leaves large amounts of heavy greasy build up. Requires 4 to 5 washes to remove and in doing so removes most of the color.
Brandy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amanda
April 23, 2019
Love the concept
POSTED BY:
Amanda
April 23, 2019
So I love that this set has everything you need (except a cap) to dye your hair at home, and it’s very cute, simple, and organized...but the dye didn’t do anything at all. The only reason I know if wasn’t all a figment of my imagination is that my hair smells like the dye, buuuut it looks exactly the same as before even though I followed all of the instructions to a T.
Amanda- Thank you for contacting us! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs.
POSTED BY:
Deanna W.
April 23, 2019
Allergic reaction
POSTED BY:
Deanna W.
April 23, 2019
Unfortunately I had a bad allergic reaction to the color kit and my head was covered in itchy hives for a week.
Deanna- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Olivia H.
April 23, 2019
Not a match
POSTED BY:
Olivia H.
April 23, 2019
I had a really hard time applying everything especially at the back and didn’t know what I was doing. I followed every instruction I was given and the color came out very ugly and way darker than expected. My roots look like they weren’t colored at all. I regret this purchase immensely.
Olivia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy P.
April 22, 2019
Changing my color
POSTED BY:
Cindy P.
April 22, 2019
I have sent two emails for adjust my colors and I never hear back from anyone.
Cindy- Thank you for reaching out! Hair color comments left under Adjust My Color are typically first reviewed on or after your next order begins processing. We are available for more immediate assistance at [email protected]. We will be reaching out shortly to further discuss your color. We look forward to crafting your next custom color soon!
POSTED BY:
Michelle S.
April 22, 2019
Color does not last long enough
POSTED BY:
Michelle S.
April 22, 2019
I switched from semi-permanent to permanent color and it still does not last as long as I would hope.
Michelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Barb C.
April 22, 2019
Did not cover grays
POSTED BY:
Barb C.
April 22, 2019
I’m wondering if the hair color from the first time was sent to me not the second one that was remade to cover my grays. I did it exactly the same way and followed the instructions and still didn’t cover all my grays
Barb - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Camilla B.
April 22, 2019
The worst possible experience
POSTED BY:
Camilla B.
April 22, 2019
If it was possible I would rate negative- no stars! I have light brown hair color with all over gray to cover. I made it clear that I wanted to stay light brown hair color, with total gray coverage, not lighter, not darker. I received and used my first -custom color- My hair is now black! What is wrong with your system? BLACK. I didn’t ask for black. I will be forced to go to a salon to have my color reversed- a long and expensive process.
Color is wrong
Stain guard doesn’t work
Stain remover useless.
Impossible to remove stain from skin.
Disaster
Camilla- Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out darker than you expected! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Juanita M.
April 22, 2019
Not the color I wanted
POSTED BY:
Juanita M.
April 22, 2019
I finally colored my hair today. I wanted to cover the grey's and brighten/keep my existing natural color of hair. The color darkened my hair so much. I greatly dislike what i see in the mirror, but I guess I have to just deal with it now since it's permanent color and now the grow out is going to look ridiculous. I was so nervous to color my hair in the first place and now I regret it so much. I won't do that again.
Juanita- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Barbara W.
April 22, 2019
I colored my hair on Saturday read full instructions to a t and 2 days later my
POSTED BY:
Barbara W.
April 22, 2019
2 days after I colored my hair you can see gray roots . I want to cancel my subscription thank you .
Barbara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marcia R.
April 22, 2019
It had poor gray coverage.
POSTED BY:
Marcia R.
April 22, 2019
The gray near the hairline was almost blond when I left is on exactly as told to in the instructions. The rest of the color was nice but that is not useful if the gray does not get covered.
Marcia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Celia W.
April 22, 2019
Two tone
POSTED BY:
Celia W.
April 22, 2019
Not sure what happened, I left the color on my gray roots for an hour, which is nothing unusual, and it left me with a lighter “skunk like” tract down the middle of my head. Up until this happened I was very happy with the product.
Celia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bonnie G.
April 22, 2019
Not a fan
POSTED BY:
Bonnie G.
April 22, 2019
The chemicals were so strong I felt like I was going to pass out while waiting for it to finish and washing it out. I couldn’t be in the main house it was so strong. I also felt it was so much more time consuming than my old routine. This definitely did not cover my Grey’s for a week.
Bonnie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Mariana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emily L.
April 21, 2019
Worst colour ever
POSTED BY:
Emily L.
April 21, 2019
Wasn’t blonde when I asked for the lightest colour possible, went a grey/green/blonde colour. Hair was dry, limp and sticky. Will never let this junk near my head again.
Emily- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah B.
April 21, 2019
The peep show gray
POSTED BY:
Hannah B.
April 21, 2019
Not only was my hair extremely crunchy after I dyed it (needed much more conditioner than was given), I could still see my grays peeking through). I’ve dyes my hair a lot over the years. A salon had to dye my hair twice because it didn’t take. So maybe it’s just me.
Hannah- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Crystal L.
April 21, 2019
Overall Results Are Great.
POSTED BY:
Crystal L.
April 21, 2019
I Was Unaware Of The Ammonia In The Hair Color.. Kinda Of Made My Mom Sick.. It Was Hard To Follow The Instructions Yet I Did Use The Shampoo And Conditioner Part.. I Went With The Box Methed And Got The Same Results..
Crystal- Thank you for your feedback! We are so happy to hear that your enjoyed your overall results! We will be emailing you with further information to discuss your color and see if we can reformulate to better suit your needs. Thanks again for reaching out!
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