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I was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors.
Michelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Carol L.
October 16, 2019
Color
POSTED BY:
Carol L.
October 16, 2019
I did not like the color and was not contacted. Received another kit didn’t order it.
Carol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley H.
October 16, 2019
I wanted it to be dark
POSTED BY:
Ashley H.
October 16, 2019
I feel like this is exactly the color I had only now the blonde is matching. Very disappointed. Wanted darker
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Cristi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candace S.
October 15, 2019
So unhappy
POSTED BY:
Candace S.
October 15, 2019
I hate my color that was chosen for me , Dark brown. I could of used a box dye at home if I wanted Dark brown.I was thinking my hair would be a beautiful new color and nope just brown.I will not purchase again
Candace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution to have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carol H.
October 15, 2019
You are rip offs
POSTED BY:
Carol H.
October 15, 2019
After using your hair color I was not happy with it I said don' send anymore so I just recived another one and I called my credit card company to block you from billing me. It's overpriced crap so keep your product
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan S.
October 15, 2019
Fried my hair/Horrible customer service
POSTED BY:
Susan S.
October 15, 2019
Product isn't right for my hair. It has fried the ends of my hair, not very subtle. I use products that are more gentle and/ or have products that protect your hair when using any type of blondes and the review I did I specifically mentioned that. I cancelled my membership and received emails with blank responses and still was charged. Horrible customer service. It's like they are robots and just turn you off when you speak. No support and no customer service
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kyrsten H.
October 15, 2019
So Upset!
POSTED BY:
Kyrsten H.
October 15, 2019
This was not at all what I wanted and had hoped for. I went into this experience hoping that my hair would look great and instead its a dark mess. It feels so dry and the color is too dark for my pale self. On top of that.. My package was damaged and had to be retapped by I think the post office. I am not even sure and the items looked as if they were thrown in.
Krysten - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine L.
October 15, 2019
Root color was way too dark
POSTED BY:
Christine L.
October 15, 2019
The root color they gave me came out extremely dark and did not blend at all with the end color that they gave me. It made my roots look worse than when I started.
I meticulously followed the directions because blending was a concern of mine but it didn’t make a difference the root color was much too dark.
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Terri M.
October 14, 2019
Product Color
POSTED BY:
Terri M.
October 14, 2019
Color was so awful I CANCELED my account PLEASE do not send any more product. Thanks
Terri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Virginia V.
October 14, 2019
Color good, instructions not.
POSTED BY:
Virginia V.
October 14, 2019
The instructions should have had me leave color on my ends longer than 3 minutes at the end, since I was just switching back from a store box color. The ends are much lighter, and the top of my head has shiny new color, whereas midway down it is the duller box color with just a wash of the Esalon shade over it.
Virginia - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Michele H.
October 14, 2019
Horrible
POSTED BY:
Michele H.
October 14, 2019
I have colored my greys before and I've never had such large strands of grey hair completely uncovered. My hair was totally saturated. It was NOT an application error. And I chose the darkest brown possible, uploaded a picture and this is still a complete waste of money. I've had better luck with grocery store boxes, so why is the junk more expensive? I'm cancelling asap.
Michele - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Meg B.
October 13, 2019
Color system
POSTED BY:
Meg B.
October 13, 2019
The color system is a little too watery to what I’m used to, but color is good. I like the Classic shampoo and conditioner.
Meg - Thank you for your feedback. We apologize the color was watery, however we are happy to hear you are loving your color and Classic Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Holly Z.
October 13, 2019
New color
POSTED BY:
Holly Z.
October 13, 2019
The last time I ordered I chose a new color (blue black) and I was not happy with it. Today, I tried re-ordering a color I've used in the past and I'm having a very hard time making any changes to my previous order ("My Color"). There is NO OPTION to change my color, it seems I can only re-order the last color I selected. What the heck?! The ordering process in NOT user friendly and no option to get assistance! Where is customer support?
Holly - Thank you for your feedback. We apologize for the disappointing experience you had with our website. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Patricia C.
October 13, 2019
not what they say it is
POSTED BY:
Patricia C.
October 13, 2019
I did not sign up for auto shipments and cancelled it online...yet they keep coming. must be a scam . beware
Patricia - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen A.
October 13, 2019
Great color but...
POSTED BY:
Kathleen A.
October 13, 2019
First...I want to say that the emails and ordering experience was great. The colorist I had helping me was very nice and honest about my color choice and the best way to go for my hair. The color is great! First day afterwards it looked very pretty...but it has now begun to fade and I thought for sure it would last longer. I have only been washing my hair about 2-3 times per week and following instructions to keep it vibrant but compared to store boxes it faded faster. Otherwise great product with a large range of natural looking color selections.
Kathleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Julie F.
October 12, 2019
Instructions very straight forward but color was uneven
POSTED BY:
Julie F.
October 12, 2019
I loved the box with clear instructions and tools. Unfortunately , although I made sure to cover my entire head, roots to end, the color looks uneven. I was unable to use all the color but tried twice to apply and ensure even.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan K.
October 12, 2019
Not Great!
POSTED BY:
Susan K.
October 12, 2019
I followed the directions to a T and I still see grays. I was really hoping this would work.
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cathryn S.
October 11, 2019
Really unhappy
POSTED BY:
Cathryn S.
October 11, 2019
So i ordered cool beige, instead i end up a strawberry red orange blonde, not happy in the slightest
Cathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Juliana H.
October 11, 2019
Skunk line
POSTED BY:
Juliana H.
October 11, 2019
Ive been following dorections and even emailed for help with color. No response. I had to go to hair salon and get my hair fixed after using my color from esalon. Looked like a skunk..my roots. Also color does not keep.
Juliana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jane - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
MariLee A.
October 10, 2019
Color
POSTED BY:
MariLee A.
October 10, 2019
This colour seemed alot lighter than the last. Didn't have the dimensions I loved the first time.
MariLee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kay C.
October 10, 2019
Bad
POSTED BY:
Kay C.
October 10, 2019
I called up explaining the desired colour even written clearly I wanted to achieved ash brown. I ended up waited for almost a week. Wasted my time and effort... I was shipped dark brown when I clearly explained. I need a refund asap. Really disappointed and I thought to call and check yet bad customer service. If you can’t achieved, it’s best to get in touch with your client not making own decision. I paid and its called custom made. I never selected dark brown!!!!! So angry !!!!
Kay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lori L.
October 10, 2019
soso
POSTED BY:
Lori L.
October 10, 2019
I love the color when I first color my hair but it fades after a week
Lori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Nanette C.
October 9, 2019
Same as drug store versions
POSTED BY:
Nanette C.
October 9, 2019
I was so hopeful that this would be good, legit hair color, but alas, it was the same as any drug store boxed hair color, mostly filled with cheap red color- the LAST thing I wanted. Total thumbs DOWN.
Nanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle H.
October 9, 2019
No noticable change
POSTED BY:
Michelle H.
October 9, 2019
I am working towards going lighter and took the stylist recommendation and I didn't notice any difference in the lighter shade.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paola R.
October 9, 2019
I liked the color, but it straighten my curls ...
POSTED BY:
Paola R.
October 9, 2019
I really loved the way it arrived with the instructions and everything. I also liked the color, however I got sad because it straighten my curls in some areas and I'm all about my curls. Also I notice that the color didn't last long on my grays. I will give it another try because next time will be a retouch of roots. But I'm truly sad about my curls. I had to cut some areas and start to let it grow.
Paola - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lisa G.
October 9, 2019
Doesnt Match
POSTED BY:
Lisa G.
October 9, 2019
Comor turned my hair orange even after explaining I have red highlights they still gave me a color and said it would make me blonde. It didnt turned my hair orangish red.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mayra B.
October 9, 2019
Not Satisfied
POSTED BY:
Mayra B.
October 9, 2019
My hair did not become the color I asked for, not even close to it. I contacted support to see what can be done about my experience and I did not like that I did not receive a real person response. I was expecting an email from my colorist but instead, I received an automatic response that says I should adjust my color so my next order is better. I feel completely ignored and unhappy. How can I trust you when you give me that kind of response after I am notifying you that I am unhappy? I am not giving any more money. I am canceling my plan and I expect and want a refund.
Mayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deva S.
October 8, 2019
It’s orange!
POSTED BY:
Deva S.
October 8, 2019
I am so disappointed in my hair. I wanted it strawberry blonde and it turned out orange. I hate it!!!
Deva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole R.
October 8, 2019
Better communication could make this better
POSTED BY:
Nicole R.
October 8, 2019
The packaging is great and the kit comes with everything you could need (including multiple pairs of gloves). The directions are tailored to you and come with a sticker so they can be stuck right to the bathroom mirror.
The color itself was awesome when I first applied it and I took photos over the course of 4 weeks to compare to the initial color. The overall color has stayed with exception of the copper which faded very quickly. This was disappointing, especially since I don’t wash my hair every day and use color safe shampoo and heat protectant when using heat styling.
This would be a 4-star review, but the part of the experience I found the most frustrating was my experience with the colorist. It was my understanding that you message them what you like and don’t like and they alter your color to try to get it where you want it. We messaged back and forth and the formula hadn’t changed and nothing was resolved. After the last message I never received a response but saw she added a rinse. I shouldn’t feel like I’m putting her out by asking her to help me get the color I want to last longer than a week. This has been my biggest issue with esalon.
I’m afraid to give this one more chance. I’m on the fence because I feel like this could really work if I had someone willing to communicate and work with me rather than dismiss my color needs.
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura N.
October 8, 2019
Disappointed
POSTED BY:
Laura N.
October 8, 2019
I was disappointed initially when I saw the color card. It did not represent at all what I wanted. I was totally disappointed when I dried my hair and saw the gray around my face was still there...no color at all...and I had followed the instructions explicitly! I decided to try ESalon because of the gray. Wow...what a waste of money. I also could not get over how strong smelling it was! My face turned red, and my husband in the next room said his eyes were sore and teary. Maybe this product works for some people, but it is not for me. Thankfully I did a one-time shipment and dont have to fool around with cancelling an autoship. Over $32 spent for nothing.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Monica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sandra F.
October 8, 2019
Not happy with results
POSTED BY:
Sandra F.
October 8, 2019
Didn't like the color and didn't cover the gray hair as other products do. Won't continue using it
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karla C.
October 8, 2019
Disappointed
POSTED BY:
Karla C.
October 8, 2019
I read all the great things this product would do. How it would not dry my hair out as much, how applying the shampoo and conditioner would ass shine and this and that. I have been more than careful to follow the instructions as stated. Unfortunately i was better
Off using 10. 00 products. I’ve given this products Months to make me change my mind. Saddened
Karla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Rachel N.
October 7, 2019
Won't let me leave 0 star review
POSTED BY:
Rachel N.
October 7, 2019
Worst coloring experience in er 0 years of hair coloring. Color not as requested. Redo sent was still off and made my hair feel like mud was caked in it. No satisfaction when called to get assistance second time. Never again.
Rachel - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
illene E.
October 7, 2019
Too confusing
POSTED BY:
illene E.
October 7, 2019
I got a set with one bottle for my roots& a different one for the ends. I found it very confusing.
illene - Thank you for your feedback. We apologize for the difficult experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so keep an eye on your inbox for more details!
POSTED BY:
Kayleigh T.
October 7, 2019
Very mediocre at best...
POSTED BY:
Kayleigh T.
October 7, 2019
My natural color is medium flat brown hair, between a level 6 and 7. My hair is previously colored a brown auburn red with 2-3 inches of regrowth at the roots. My eSalon custom color was Medium Brown (Red Copper). They sent me an email to confirm I was OK with this color as they thought it would be too dark or too drastic of a change. I told them that was fine and to proceed, I prefer darker. I had high hopes this would be a bold change as my hair usually takes color (especially red tones) very well. After the lengthy process, I could barely tell the difference. The color just barely evened out my previous color with my roots. The at-home process was annoying and the smell of the products were harsh enough that I opened the bathroom window & door and was still overwhelmed by it. My hair has barely any red tone when it really should have refreshed my color. Disappointed, cancelled my plan and wouldn't recommend. Back to the salon!
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela L.
October 7, 2019
Hair feels greasy & heavy after using this hair color.
POSTED BY:
Angela L.
October 7, 2019
My hair feels greasy & heavy after using this hair color. I have used it twice now. Can the formula be adjusted so as not to be so greasy? This is after I have washed, conditioned and blow dried, using the shampoo and conditioner supplied with the kit.
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Andrea M.
October 6, 2019
Not the colour I ordered, hair feel like straw, colour fades quickly
POSTED BY:
Andrea M.
October 6, 2019
I asked for my colour to be lightened a little from the red that is close to my natural hair color as I am covering a few grays. What I got was BROWN. It is awful. I can't fix it for another 3 weeks since my hair needs time to recover from this tragedy. My hair feels like straw, it is dull, and oddly sticky. I followed all directions. Made sure all of the product was rinsed from my hair, let it air dry for a bit before using the hair dryer. My hair looks and feels terrible. I have had issues before, but this is the last time I use this product. I don't recommend anyone use this.
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra V.
October 5, 2019
The Absolute Worst....Stay Away
POSTED BY:
Sandra V.
October 5, 2019
Made an appointment, which was cancelled by the Hollywood store at the very last minute. The worst customer service, snotty, condescending, rude, and incompetent. Claimed their color mixing machine was broken. How laughable. Isn’t eSalon in the color business? Absolutely useless. Never trust this company.
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to get you concern resolved. Please let us know if there is anything else we can do to help.
POSTED BY:
Carla A.
October 5, 2019
Frustrated!
POSTED BY:
Carla A.
October 5, 2019
I dont know why, but my hair color is so hard to rinse out. I spend 30 minutes in a warm shower than another 15 stucking my head under the faucet because the water is cold. I scrub and scrub with my hands and go through so much shampoo. I'm so frustrated! I used this a few years ago and had the same thing happen. I gave it one more shot hoping it was different, but darn it, it's the same thing. LOVE the color, but the color just takes too long to rinse.
Carla - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Tanya B
October 4, 2019
Custom Colour Set
POSTED BY:
Tanya B
October 4, 2019
I have been using your product for a good few months now and yes I love it, but I have found that your formula changes quite often. initially, the product would give me a good 10 days coverage on my stubborn temple greys, lately, only the temple greys are visible after the first wash! During the colour process, the product used to make my hair feel almost elastic, so I KNEW it was working, but it no longer feels like that? What has changed???
Tanya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tara Elizabeth W.
October 4, 2019
Don't do it! They refused to follow thru with guarantee.
POSTED BY:
Tara Elizabeth W.
October 4, 2019
The color did absolutely nothing to my hair. I may as well have colored it with Suave shampoo and a 🍋 lemon. Deeply dissatisfied and I'm reporting them to the BBB BETTER BUSINESS BUREAU. VERY RUDE CUSTOMER SERVICE.
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Adriana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine R.
October 4, 2019
Better than drug store haircolor
POSTED BY:
Christine R.
October 4, 2019
Definitely better than drugstore haircolor but could use some improvements. Still not perfect at covering resistant greys. Very drying if you are already struggling with dry, porous hair. Weekly toner treatments are still required to keep it from turning brassy after 3rd week. Also, gloves are too tight. Each issue is still a step up from drugstore brands so I would definitely recommend.
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Siobhan DMF
October 4, 2019
Almost perfect.................but
POSTED BY:
Siobhan DMF
October 4, 2019
First order was almost what I wanted. Tones were a little bit too warm (as I requested a more cooler blue black result). But my colourist is reformulating a Jew colour for me and all will be good.
Siobhan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and we are adjusting your color. We look forward to hearing your feedback about the adjustments! Please let us know if there is anything else we can do to help!
Jenny - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Delcia H.
October 3, 2019
I had allergic reaction that cost me a very sore head whilst on holiday
POSTED BY:
Delcia H.
October 3, 2019
I carnt use this ahain my head came out in blisters an sore face i did cancel any more orders but im not hsppy that money taken and more is on its way please eefund my money i dont want this
Delcia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
V C.
October 3, 2019
made my hair orange
POSTED BY:
V C.
October 3, 2019
wasnt happy with gray coverage, and it made my hair orange
V C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marti K.
October 3, 2019
too dark, not happy
POSTED BY:
Marti K.
October 3, 2019
My color although it says golden brown came out so dark I am not at all happy with it also it looks dry I am not happy at all. The color I thought I was getting is so dark blackish it is awful.
Marti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn M.
October 2, 2019
My Esalon Experience
POSTED BY:
Kathryn M.
October 2, 2019
I ordered hair color from Esalon and was very excited to try it. The packaging was beautiful. I applied the color I had requested and it was at least 3 shades darker than I had wanted. It looked awful. It was supposed to be light ash blonde. It wasn’t. I messaged my colorist and have heard nothing from them. I cancelled future orders.
Kathryn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTED BY:
Kymber G.
October 2, 2019
Real concern, NO RED
POSTED BY:
Kymber G.
October 2, 2019
Real concern, calked 3+× concerned my hair was too dark, Grey, black. Known to E-Salin it was two yrs since colored! Now upcoming order, plus some other items they've added Noone calked me about this. Two weeks, hair is red, GREY throughout & huge grey area on right side, top of hair. 2 weeks, that's it. Now I have to scrape up $150-$170 to FIX this mess. NOONEgot in touch with me. There's Allure & so many more options out there!!
Kymber - Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Isacni G.
October 2, 2019
My hair starting falling off
POSTED BY:
Isacni G.
October 2, 2019
My hair started falling off after using their products. I let them know but I don't think they care or think is from their product. I will not buy from them again.
Isacni - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah H.
October 2, 2019
This is my first time to color my own hair!
POSTED BY:
Sarah H.
October 2, 2019
This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment.
Sarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Catherine M.
October 1, 2019
I'm trapped!
POSTED BY:
Catherine M.
October 1, 2019
I've asked three times to be let out of this system. Every month I get a perky email saying my color is being concocted. Your site says you're dedicated to my satisfaction. Want to re-read this? Let me out!!
Catherine - Thank you for reaching out! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer C.
October 1, 2019
Still not what I want
POSTED BY:
Jennifer C.
October 1, 2019
My hair color was still WAY TOO DARK!! This was my 2nd attempt at using this service but I don't think it will ever get right.
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Taryn A.
October 1, 2019
Very harsh, too dark, pulled red
POSTED BY:
Taryn A.
October 1, 2019
The good news is the color is beautiful and rich, but way too dark. I specifically asked for an Ash color, and I was sent light brown with a red neutralizer. I tested first, and it seemed fine. Followed instructions to a "T" and it was a very messy process. The smell was HORRIFIC, like ammonia I think but I have a bad sense of smell and yet it overpowered me. My hair came out WAY TOO DARK and RED AS ALL GET OUT, and very very dry. My scalp itched for days after I used it. I am very disappointed and now have to pay for a color correction at the salon because I want to avoid more dry damage if I use a lift to pull the color. I'll stick with Sally Beauty and mixing my own, or out of the box works fine for me. This was not a good experience, and I've been coloring my own hair for 20 years.
Taryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
carol L.
October 1, 2019
Standard hair dye
POSTED BY:
carol L.
October 1, 2019
£25 taken from my bank for a standard hair dye. What a rip off! Cancelled promptly will not be renewing!
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with the price of our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTED BY:
Diane D.
September 30, 2019
Furious with results😡
POSTED BY:
Diane D.
September 30, 2019
I ordered ash blonde to do my roots and it turned my hair red, 😡😡😡😡
I’m very upset with the results, it also dyed all my highlights red. 😡😡😡
I always use an ash blonde color and never had this happen.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madison E.
September 30, 2019
Hair color doesnt stay long
POSTED BY:
Madison E.
September 30, 2019
I have oily hair and i have to wash it everyday. so the color doesnt stay as well as i would like
Madison - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Santos A.
September 30, 2019
Hair Flashes Red and Customer Service is Horrible
POSTED BY:
Santos A.
September 30, 2019
I've worked with them stylists to try to fix my hair color during an extended period of time and it hasn't worked through the last hair colorings. They won't credit me back shipping since I don't want the hair color and want it returned but they won't do it because it's policy. I'm returning back the additional order they've shipped out to me. But I lost the shipping cost on that as well. They could credit me back for the last hair color treatment since they say they offer 100% satisfaction guarantee but they never offered it when I was on the phone with them. I can't talk to them anymore because my blood pressure is worth more to me than arguing with them. With that said, have canceled my relationship with esalon.
Santos - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte Z.
September 30, 2019
Product sucks!
POSTED BY:
Charlotte Z.
September 30, 2019
This product sucks! Ruined my hair and was not my color!
Charlotte - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anette S.
September 29, 2019
does't cover my hairline!
POSTED BY:
Anette S.
September 29, 2019
I strictly followed the instructions. But after coloration may nearly white hairline is still visible. Nothing changed but the shine of my hair. I'm really not happy with the result!
Anette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara J.
September 29, 2019
Did exact opposite of what I asked
POSTED BY:
Barbara J.
September 29, 2019
I had a medium blonde hair and haven’t dyed them for about 10 years. Since I started to spot some greys I wanted to brighten my hair a tone of two. After the initial consultation e-salon suggested 7.0 - Dark blonde. It turned out really bad - much darker then my natural colour and with an awful red undertone. I really like the concept of e-salon but the formulation could not be more off. Don’t waist you money and go to good colourist instead!
Barbara - Thank you for your feedback. We sincerely apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sallie M.
September 29, 2019
Not for me
POSTED BY:
Sallie M.
September 29, 2019
It was more than I wanted to pay for the result. My hair felt almost slimy and the color barely lasted a month. I want to cancel any and all future orders.
Sallie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jee E.
September 29, 2019
Not for grey coverage
POSTED BY:
Jee E.
September 29, 2019
Very disappointed. I followed instructions to a “T”.
No less than 2 days later, greys started reappearing and by day 3 they were fully back.
The money and treatment were not worth the damage done to my hair by dyeing. I had to use an otc root cover up until I could fully color again.
Jee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stephanie G.
September 29, 2019
Not enough Color for LONG hair
POSTED BY:
Stephanie G.
September 29, 2019
I did not end up using this product. I feel I was ripped off. I indicated in my initial account set up that I have very long hair (21 inches root to tip to be exact). I received 1 bottle for my roots/re-growth (only 1 inch of my hair) and the second bottle is supposed to do the remaining 20 inches of hair. I know this will not be a sufficient amount of color as I have used 2+ boxes of color to do my whole head in the past and my current hair dresser uses 2.5x the amount of color she usually does for my head. I have tried to contact customer service/my colorist to see about getting a 2nd bottle of color for my ends with no success. The website is not user friendly and it is difficult to find answers (eg. will I receive enough color to color my whole head. As of right now I am cancelling my subscription. I really wanted to love this service but I was not even able to use the products. So unfortunate.
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa P.
September 29, 2019
Not as I expected.
POSTED BY:
Vanessa P.
September 29, 2019
So disapointed, not the color I expected, smells like a cheap one with a lot of ammonia and doesn't cover any gray hair.
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne M.
September 29, 2019
just ok
POSTED BY:
Suzanne M.
September 29, 2019
My color doesn't look significantly better than a box color, in fact, I think I've had better results with L'Oreal.
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily W.
September 29, 2019
Didn’t work as expected
POSTED BY:
Emily W.
September 29, 2019
This color didn’t cover my previous highlights. I followed the instructions and time lengths. Overall wasn’t happy with the process and the color outcome.
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Krystal D.
September 28, 2019
Not a fan
POSTED BY:
Krystal D.
September 28, 2019
Loved the kit and the process was way easy too, but the color on my grey started fading within a few days.. if the color would last I would be buying again. But right now a box color from walmart lasts longer.
Maria Cristina A. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gahena E.
September 28, 2019
Easy to mix, easy to apply
POSTED BY:
Gahena E.
September 28, 2019
It was all easy enough however my hair was black for less then 2 weeks. It does not cover the gray well. After washing it left the grays with a yellow tint
Gahena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jessica M.
September 28, 2019
I have not received my order yet!!
POSTED BY:
Jessica M.
September 28, 2019
Could you please let me know why I have not received that order yet?
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy N.
September 28, 2019
Loved the color. Hate being my stylist
POSTED BY:
Wendy N.
September 28, 2019
I was really impressed with the color the first day. It matched so well my husband didn't know I'd colored it yet. However, three days later, the grays were just as apparent as before. Also, I hate being my own stylist. I felt like I didn't know what I was doing and don't want to do it again.
Wendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela C.
September 28, 2019
Colour too dark
POSTED BY:
Angela C.
September 28, 2019
The colour was far too dark and now after only several weeks the grey is back already at the roots. To me it's no better than a shop bought product and would have cost me a fraction of the price. Very disappointed.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mysti B.
September 27, 2019
SAY WHAT
POSTED BY:
Mysti B.
September 27, 2019
the color is beautiful don't get me wrong I don't know what I did but the dye used completely fried most if not all of my hair. I tried a few different products and was blessed to have fixed it but it will take a lot for me to do again
Mysti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine C.
September 27, 2019
No grey coverage
POSTED BY:
Catherine C.
September 27, 2019
Nice colour, but didn't cover my grey at all. Delivery was fast and packaging was nice too.
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Valerie T.
September 27, 2019
My hair is darker than I want it.
POSTED BY:
Valerie T.
September 27, 2019
I'm not sure what I did wrong that my hair is brown. I want a lighter blonde. Can anyone help me?
Valerie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cindy J.
September 27, 2019
Like the Product but..
POSTED BY:
Cindy J.
September 27, 2019
It covered my greys. The problem is that I chose a color more copper (it turned out darker than copper wire) than I should have. I have changed my upcoming order, but would like to know how soon I can color again to lighten it up.
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela A.
September 27, 2019
Highlight Kit
POSTED BY:
Pamela A.
September 27, 2019
The kit and instructions were great - just not great for my hair. I use light brown base color and the kit that came for my color created more brassy tones than I liked and seemed to dry my hair out. I will contact eSalon for help on what to use to get rid of the brassiness and get back to more of a neutral/ash tone in my hair.
Pamela - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Claire H.
September 26, 2019
Didn't cover grey :(
POSTED BY:
Claire H.
September 26, 2019
Order took 9 days to come (even paying for fast track) when it arrived it was like Christmas, beautiful box with it all set out and the extras I'd ordered. Loved everything about it. Was worried that there wasn't enough dye as I have long thick curly hair. My instructions were to do roots then ends (in the last few minutes) which worried me as I'd not had a dye on my hair for years (how does this do full coverage)
I followed the instructions and was easy to do, smells great! End result is disappointing, can still see grey hairs which is the main reason I wanted to colour my hair. I'd asked for it not to be brassy in colour which I received a call about and they altered it accordingly, but now it is quite yellow in colour :( not sure which would be worse. Will give a second try.
Claire - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debbie W.
September 26, 2019
Colour was not as expected
POSTED BY:
Debbie W.
September 26, 2019
I ordered a dark brown copper. I’m already dark brown. My roots came out ginger and still some grey. I did nit like it at all.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberlee S.
September 26, 2019
Very unhappy
POSTED BY:
Kimberlee S.
September 26, 2019
I haven’t even tried to use your product yet. I find this product very difficult to apply. I am very disappointed.
Kimberlee - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sheena A.
September 26, 2019
Didn’t satisfy 😒
POSTED BY:
Sheena A.
September 26, 2019
Colour didn’t cover my grey hair this is the reason I didn’t like it and never gonna order it again.
Sheena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Holly R.
September 26, 2019
Sticky and greasy
POSTED BY:
Holly R.
September 26, 2019
The color looks as I expected, however my hair is extremely sticky and greasy after washing multiple times. It looks like I put a lot of oil in it and I can barely brush through it. Is there a solution to this? I am not happy that I will have to re-wash and can’t wear my hair down because of this.
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Lisa M.
September 26, 2019
Dry Hair
POSTED BY:
Lisa M.
September 26, 2019
these past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed
Lisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maria R.
September 25, 2019
Very desapoint
POSTED BY:
Maria R.
September 25, 2019
re touch my gray hair it did not work my hair still gray I ask to change my color and I don't see that difference my greys look lighter than before
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Connie K.
September 25, 2019
Loved the color in FIRST shipment
POSTED BY:
Connie K.
September 25, 2019
When you order from this company, there is a separate charge for root color and ends color. Surprise!!
Shipments come on time, quality is good, but customer service is inadequate. Never got the same root color twice no matter what the bottle was marked, no refunds. Sents pics as requested and got nothing but arguments from sarcastic colorists.
Don't get involved. It's like taking on a part time job.
Connie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela Q.
September 25, 2019
Too dark
POSTED BY:
Angela Q.
September 25, 2019
I fell this one had more brown and not red . Even my coworker noticed and said the color looks darker
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy H.
September 25, 2019
Horrible
POSTED BY:
Kathy H.
September 25, 2019
This color has turned very brassy on my hair. Looks were than before. Wouldn’t buy again. It’s only been two weeks
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nina - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa H.
September 24, 2019
I hate my hair color
POSTED BY:
Melissa H.
September 24, 2019
I like my hair medium red mostly copper. I am now a brunette who only looks red in the sun. I hate it.
Melissa - Thank you for reaching out! We are sorry to hear that your color formulation came out less red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kaitlyn K.
September 24, 2019
Good Customer Service but Bad Color
POSTED BY:
Kaitlyn K.
September 24, 2019
My color was not how I expected it! It looked cheap and after one wash faded very much!! I followed all of the directions to fill my highlights and then dye my overall hair. The highlights looked the exact same before and after the fill. The color was okay the first day, just the blonde was a weird color. I washed it for the first time two day later and it looked way lighter! The customer service was great through the ordering process, but they've yet to respond to any of my messages about the color, so I just canceled any future orders all together!! I was super hopeful that this would work and still enjoyed trying something new!
Kaitlyn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Jennifer S.
September 24, 2019
Fading
POSTED BY:
Jennifer S.
September 24, 2019
I loved the colour when I first coloured my hair and I did notice a huge difference in texture and feel. However after a short time and washing my hair 2 times a week since, my colour is fading quite quickly. I use the volume shampoo/conditioner that was ordered with my colour and the weekly treatment that was ordered with the colour. Grey is still covered, It's not as dark as I like it to be or was the first time I coloured. I am just not sure why it is fading so fast.
Jennifer - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
norma - Thank you for letting us know! We look forward to hearing your feedback about your color once you have had the chance to give it a try. Thanks again for choosing eSalon!
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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