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Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karin M.
November 25, 2019
Highlighter turned hair blue/grey-Awful
POSTED BY:
Karin M.
November 25, 2019
color was fine but highlighter even following all directions exactly turned my hair blue/grey it was awful!
Karin - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda G.
November 24, 2019
Pretty but sadly, not my color
POSTED BY:
Amanda G.
November 24, 2019
It was a pretty color, but for the money would have hoped for a closer match. I will try again.
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
deborah K.
November 24, 2019
poor quality
POSTED BY:
deborah K.
November 24, 2019
This is terrible hair color. It doesn't cover even after leaving it on for 45 minutes. I have had the color reformulated twice -- still terrible. The first order I received was great but after that they have all been horrible. Maybe it's a trick to get a person hooked on the plan - send one good bottle and all the rest are junk. Don't waste your money! This is a terrible product. Now after spending 45 minutes coloring my hair I have to do it again to cover roots. What a joke. I wish I had never been so stupid as to purchase this product. Don't believe the ads - it's a terrible product. I would give zero stars if I could.
Deborah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jamie G.
November 24, 2019
Did not touch my grays!
POSTED BY:
Jamie G.
November 24, 2019
I did everything it said. It didn't touch my grays at all. Just as bright as ever! Not happy
Jamie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
sonia O.
November 22, 2019
didn't like the color even if I'd use the same combination
Sonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
EIP P.
November 22, 2019
Never received it
POSTED BY:
EIP P.
November 22, 2019
I live in NC
Tracked the package leave NY to Las Vegas NV to ILL to PA? And then it noted that wasn’t logged in?
I guess I won’t get it in time for the wedding tomorrow(?)!!!
Eip - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Magaly G.
November 21, 2019
Good but not enough
POSTED BY:
Magaly G.
November 21, 2019
Still having some hair very resistant to the color😓
Magaly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emily A B.
November 21, 2019
Try #1
POSTED BY:
Emily A B.
November 21, 2019
First time for this all, trying to cover my gray. Was not happy with it, looked dull & dusty. But I will try again.
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Peggy D.
November 21, 2019
Doesn't cover the gray
POSTED BY:
Peggy D.
November 21, 2019
This color set looks good on the top layers but does not cover the gray hair underneath the top layers. When I wear my hair up, the gray really shows.
Peggy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sherry D.
November 20, 2019
Way to dark
POSTED BY:
Sherry D.
November 20, 2019
I was not happy with the color. It was very dark for me and it does not look good
Sherry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amanda K.
November 20, 2019
Color change
POSTED BY:
Amanda K.
November 20, 2019
I didn’t like the color I received. It didn’t seem to give a very good overall color or cover my grays well. The color did not seem to be a change from my previous color. It ended up leaving my color more golden/orangey rather than a dark chocolate brown that I wanted.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joleen S.
November 19, 2019
Would have like it to be lighter
POSTED BY:
Joleen S.
November 19, 2019
I like the hair products to color my hair that I was sent. They smell better then store bought brands and the quality was good. But my hair turned out darker then the color I am use to and not so happy with that. My hair is usually much lighter when I color it
Joleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sally S.
November 19, 2019
I really wanted to like it
POSTED BY:
Sally S.
November 19, 2019
I’ve seen this is on social media for a long time and was very excited to try it. It fell far short if my expectations. I customized an icy darker auburn. I chose gray coverage. It didn’t cover my grays at my roots. But, the dye did change my root color. The rest of it? NOPE. So, my roots are a nice color, except grays are still visible, and my “ends”, which include all hair but the two inches around my crown, didn’t change one bit. I won’t purchase again.
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristie S.
November 18, 2019
Overwhelmed
POSTED BY:
Kristie S.
November 18, 2019
I have used this product twice before, loved it! But this last time the ammonia smell was so bad i was having a hard time breathing, i could not keep my eyes open they were burning so bad. I started to feel my head burning and i had to have my fiance come and help me get the color rinsed out of my hair. I dont understand if it is supposed to be the same mixture everytime then why would this happen? Cancelling subscription will not use again.
Kristie - We're truly sorry that our Made For You customer color did not perform the way it previously has. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shellie B.
November 18, 2019
Very very unhappy
POSTED BY:
Shellie B.
November 18, 2019
I will be cancelling my subscription. I colored my hair last night and I have an appointment today to get this color stripped out of my hair.
Shellie - We're truly sorry that our Made For Your custom color did not provide the results you expected. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sherry D.
November 16, 2019
Grey Coverage
POSTED BY:
Sherry D.
November 16, 2019
I was disappointed with the grey coverage of this product. Even though I followed all directions the grey hair was a red color and the rest of my hair was brown.
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hayley W.
November 15, 2019
Did not go good
POSTED BY:
Hayley W.
November 15, 2019
I ordered ash blonde and now my hair is red... I had dirty blonde/light brown hair with blonde highlights before and now my hair is this red orange color
Hayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jackie C.
November 15, 2019
Fade-away
POSTED BY:
Jackie C.
November 15, 2019
The color was right but it faded after the first week.
Jackie C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. eSalon Team
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joanne T.
November 14, 2019
the applicator bottle always seems to have a problem
POSTED BY:
Joanne T.
November 14, 2019
Sometimes the hole at the tip is too small and you can't get anything out. Sometimes its too big and the lotion comes out too fast. Often, including this time, it leaks from under the screw cap. The lotion ran all down my forehead and made a mess. I couldn't use the bottle at all. The result on my hair was good coverage and nice and shiny. The product is good.
Joanne T. - We apologize for any discomfort during your color application. We're always looking to improve our service and products, and truly value everything our clients say. We are so happy to hear you are loving your personalized color. Please keep your eyes out for an email from us shortly. Thank you for your patience. eSalon Team
Jayma R. - Thank you for your interest in eSalon! Don't hesitate to give us a feedback once you have colored your hair. eSalon Team
POSTED BY:
Sarah S.
November 14, 2019
DOESN'T COVER MY GRAY AS EXPECTED
POSTED BY:
Sarah S.
November 14, 2019
AFTER RECEIVING MY LAST ORDER, I QUICKLY REALIZED THE FREQUENCY IN WHICH I WAS HAVING TO TOUCH UP MY GRAYS. DOESN'T WORK FOR ME IN THIS REGARD. WILL NOT ORDER MORE.
Sarah - We apologize that your color results fade faster than you are expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kathy D.
November 14, 2019
Cotton candy pink
POSTED BY:
Kathy D.
November 14, 2019
After several discussions with the stylist, I was shocked when I colored my hair. It was pink, cotton candy pink. I had to go to a dollar store to get a cheap bottle of hair color. It actually turned out the way I had asked esalon to make for me. I was credited for the color but would have had to pay the shipping to get my money back on the other products that were useless since the color was not what I asked for. So read carefully about their 100% guarantee.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cathy G.
November 14, 2019
Did not work for me
POSTED BY:
Cathy G.
November 14, 2019
I wanted this to be the one but sadly it didn't work. The color match was very nice and I liked it but, the color just fell off my grey hair. I only washed it 4 times in 2 weeks and I use a clear coat over my color and the best shampoo for colored hair, but this color just came right off my grey hair.
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right
Gloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Silvia R.
November 14, 2019
Ruined my hair
POSTED BY:
Silvia R.
November 14, 2019
I was referred to try this out and thought 'how cool, build a hair color for your hair!' Wrong. I've colored my own hair COUNTLESS times and it's not that hard to do. But, i don't know WHAT went wrong, or what was actually IN these products but it completely ruined my hair. I had semi-thin hair, but after using this TWICE my hair was so thin you could see a whole run way of my white scalp when i'd part my hair. It was HORRIBLE and extremely notice able. I was even question by my family if i was going thru issue because my hair was so thin!! Once I realized it's THIS product - I had to cancel my subscription. I spend HUNDRED of dollars on tape-in extensions to feel better about myself, then after about 3/4 months I cut all my hair off to remove the damaged/extremely thin hair. Now, my hair is finally getting back to normal. I am SO upset but i'm so glad to be rid of this. Never again.
Silvia R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team
POSTED BY:
ATSUKO W.
November 14, 2019
Wrong color
POSTED BY:
ATSUKO W.
November 14, 2019
It could be a miscommunication but I gave a clear picture of the color I was wanting which was light pinkish brown. I had dark blond hair and the result came to a complete black, and don't know why this happened. She told to wait 2-3 weeks to apply another color. It was not cheap and I would have to go back to drug store brand.
Atsuko - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Catherine J.
November 14, 2019
My hair is auburn
POSTED BY:
Catherine J.
November 14, 2019
There is no blond at all and I followed the instructions to the letter :/
Catherine J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team
POSTED BY:
Sharleen B.
November 13, 2019
Great packaging...
POSTED BY:
Sharleen B.
November 13, 2019
crappy product. The packaging is fantastic but when it comes to hair care it's what's inside that counts. The dye, shampoo, and conditioner all suck. After the first time using it a ton of my hair fell out. I chalked it up to diet changes at the time but the dye I'm sure didn't help. It was impossible to wash out and left my hair feeling gross and dry. I've given feedback and kept my subscription going hoping for improvement but nothing ever changed. In my experience a box dye is cheaper and better quality.
Kathleen - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Rita A.
November 13, 2019
Color off
POSTED BY:
Rita A.
November 13, 2019
I used the new color that you sent, but it is very red/auburn. It is beautiful, but just not the right color yet. :(
Rita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
HappyHair48
November 13, 2019
Gorgeous presentation, BUT the smell! :(
POSTED BY:
HappyHair48
November 13, 2019
It all came in such a beautifully and personally prepared and perfect package. Absolutely blown away by the whole process; the order, the personal colourist, the precise and very carefully color mixture, the charts, direction, etc....but when I opened the bottles and started to make the mix, the smell was beyond anything I had ever encountered. The ammonia, yikes. Not good, not healthy. When I wrote the E alone Care Team Member was kind enough to quickly respond with:
"The odor is caused by an ingredient in your permanent color called ammonium hydroxide, which is a solution of ammonia in water. It allows your hair follicles to totally absorb the dye, so you can fully penetrate your hair with color and get total coverage that’s long lasting. While it has a strong smell, we believe it is a safer and a much more effective choice than other color substitutes out there used by other color companies. When I color my hair, I like to apply it in a well-ventilated room with windows or doors open to ventilate the area. I find it really helps with the strong smell."
This was information from the e salon help line. I could feel and taste the smell on my tongue, it was so extreme. I am so bummed out for this. Thank you for trying to be my new e salon. :(
HappyHair48 - We truly appreciate your feedback, and we apologize for any discomfort during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you have found the information helpful. Please feel free to contact us if we may be of further assistance.
POSTED BY:
Carol K.
November 12, 2019
Color to dark
POSTED BY:
Carol K.
November 12, 2019
The color did not work for me. It was to dark. Then I got a perm and that destroyed my hair and pulled all the dark color out . That was a good thing. I would like to get the color I am left with. I will try to send a picture .
Please do not send me any automatic refills on anything . I don't need them. I do like the product the color lasted .
Carol - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Farah C.
November 12, 2019
Too dark
POSTED BY:
Farah C.
November 12, 2019
Color is staying and covering grey but was too dark.
Farah C - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie P.
November 12, 2019
Didn’t cover my gray
POSTED BY:
Marie P.
November 12, 2019
The color didn’t cover my grays and wasn’t what I expected. Got better coverage and color from my drug store brand
Marie P. - Hello, I am so sorry that you didn’t love your hair color. One of our colorists will be happy to discuss a possible reformulation with you. You will be contacted shortly. Thank you for your patience. eSalon Team
Brittany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
mary jane H.
November 11, 2019
did not use
POSTED BY:
mary jane H.
November 11, 2019
did not use as it is not what I thought I ordered, only wanted to highlight this time
Mary Jane - We're sorry to hear that you were disappointed by the product received. We are happy to further assist, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Nadirah S.
November 11, 2019
order not received
POSTED BY:
Nadirah S.
November 11, 2019
According to your shipping confirmation email, my products were delivered to my home, via USPs on Friday November, 8 2019. They were not. It is a holiday weekend; Veteran's Day so perhaps the mail is a day behind and it will show up tomorrow. I will contact you again if it does not.
I am using the review section because I could not find a way to contact you otherwise.
Thank You,
Nadirah Shakoor
email - [email protected]
Nadirah - We truly appreciate you reaching out about this. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Niranga A.
November 10, 2019
Too light and not enough grey coverage
POSTED BY:
Niranga A.
November 10, 2019
I was looking forward to the colour change but it came out lighter than indicated in the personalised colour chart. Now I have a light brown shade at the parting of my hair and it looks disastrous.
Niranga - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna R.
November 10, 2019
Not happy
POSTED BY:
Donna R.
November 10, 2019
It did not cover all my gray hair . I'm not happy with this product at all.
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jamie T.
November 9, 2019
Inconsistent, messy
POSTED BY:
Jamie T.
November 9, 2019
I was recommended this product my a family member and I thought it would be a great way to color my grey at home and save a trip to the salon. Although the instructions are straight forward and it comes with everything, I found it messy and ruined my shower curtain. I also found the color to be very inconsistent even though I followed instructions. I will stick with the salon to avoid the mess and have a better outcome with my color.
Jamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jo W.
November 8, 2019
color sent too dark
POSTED BY:
Jo W.
November 8, 2019
I am very disappointed, I order first time and was too dark. The second time I made a request to be lighter, but they send me the same color. Now my hair is too dark had to go to the hair dresser to fix it. That is the reason I want to cancel my subscription!
Jo - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Natalina D.
November 8, 2019
Not the color I wanted.
POSTED BY:
Natalina D.
November 8, 2019
I wanted a rich chocolate brown but after applying the product and following all instructions, the color came out more black than brown.
Natalina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Meghan L.
November 8, 2019
WAY too dark!
POSTED BY:
Meghan L.
November 8, 2019
It turned my hair insanely dark brown! Nothing like my natural red color I wanted : (
Meghan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Cyera M.
November 8, 2019
If I could rate it zero stars I would
POSTED BY:
Cyera M.
November 8, 2019
From the final color, to attempting to reach out to the company about how wrong my color turned out (months ago, and they never replied), I'm just not impressed.
Cyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Logan A.
November 7, 2019
Didn't care for this color
POSTED BY:
Logan A.
November 7, 2019
Easy to apply but very blah color. Didn't cover all my gray. Asked for it to be changed to a darker color.
Logan - We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
erin H.
November 7, 2019
Busted Bottle
POSTED BY:
erin H.
November 7, 2019
The color bottle was open and leaking when I opened the box. I still used it but I feel like it caused my color to fade faster.
Erin - We’re sorry to hear that your hair color arrived damaged. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Gisela L.
November 6, 2019
Not the right color
POSTED BY:
Gisela L.
November 6, 2019
The product is excellent but unfortunately the color was too dark. Next time I'll add a reference to a commercial color for matching purposes.
Gisela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen B.
November 6, 2019
Color doesn’t last
POSTED BY:
Helen B.
November 6, 2019
Color doesn’t last very long. Severe Scalp irritation. The wash at the end is very messy when you apply color.
Helen - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Julie Trout
November 6, 2019
The color was to dark.
POSTED BY:
Julie Trout
November 6, 2019
Nothing wrong as far as it's a good product, I'm just to light of blonde to be do it at home.
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and we appreciate you reaching out! Please let us know if there is anything else we can do to help.
POSTED BY:
Mary F. C.
November 6, 2019
Worked really good
POSTED BY:
Mary F. C.
November 6, 2019
It is a good product and works well. I wanted more of a burgundy color. This color was more copper.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Charlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Elizabeth W.
November 5, 2019
Did not do a good color
POSTED BY:
Elizabeth W.
November 5, 2019
I followed instructions exactly and set timers - did not color grey this was supposed to be ash brown color and my roots turned out gold light brown - plus the conditioner packet wasn’t very good either will not be ordering again
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenny T.
November 5, 2019
did not last at all
POSTED BY:
Jenny T.
November 5, 2019
I usually use $5 hair color from discount stores and it last at least 4 to 5 weeks. The esalon didn't even last 3 weeks.
Jenny - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Susan M.
November 5, 2019
do not use if you have very long curly ha i
POSTED BY:
Susan M.
November 5, 2019
I checked very long curly hair, I ran out of the color formula when I was 3/4 thru. I tried to stretch the color.
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with the Custom Hair Color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sue R.
November 4, 2019
Does not cover grey
POSTED BY:
Sue R.
November 4, 2019
I went to go and cancel my order because I realized this product was not covering my gray more than a boxed drugstore product. The representative talked me into getting one more month, for free which I did. She said that they would make it so my color would last longer but it did not. When I went to go cancel the rest of my orders the representative was rude and very easy to let my business go.
Sue - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra B.
November 4, 2019
It smelled really strong
POSTED BY:
Debra B.
November 4, 2019
Seems that it’s got something strong smelling and it tends to burn my nose and eyes, like the old Toni perms! I thought the ingredients were good for your hair and not damaging? I even had some hair loss for a couple weeks afterwards
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah M.
November 4, 2019
color
POSTED BY:
Sarah M.
November 4, 2019
the color was fine, but your color washes out every shampoo, within 3 wks,, its terrible
Sarah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Irene E.
November 4, 2019
Mistake in order
POSTED BY:
Irene E.
November 4, 2019
All prior orders have been great. Last one was not mixed with brown and only had the golden color. I could not use and went to salon. Have gone to salon again. But coming back soon for a retry.
Irene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Randi S.
November 4, 2019
Poor customer service
POSTED BY:
Randi S.
November 4, 2019
I sent an email several weeks ago and never heard from anyone about adjusting my hair color. This is quite disappointing.
I will no longer be purchasing any hair products from eSalon. I was hoping this would turn out to be a positive experience and it has not.
Randi - We are sorry that your hair color turned out different than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Morgan P.
November 4, 2019
Barely any different
POSTED BY:
Morgan P.
November 4, 2019
The color can only be seen in bright light and i wanted something more dramatic
Morgan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Francheska J.
November 4, 2019
Nothing happened.
POSTED BY:
Francheska J.
November 4, 2019
I was trying to go slightly lighter/ more copper toned. Absolutely nothing happened. I just put chemicals into my hair for it to be the same color. Waste of money and time.
Francheska - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Why is it so hard to get really ashy tones!? I was hoping for a light to medium ashy blond and ended up with a warm brown. I stayed with an accidental super light blond that was very brassy. I need help toning this situation.
Mcintyre - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marion M.
November 3, 2019
Darker than expected
POSTED BY:
Marion M.
November 3, 2019
I think for the desired look I was/am trying to achieve, I need to visit an actual salon to have my hair lightened and coloured properly. This was way too BROWN for my liking. Depositing colour doesn't LIFT-- so if you're a brunette wanting to go red-- no.... just no.... go to a salon! If you need a budget friendly pick-me-up to cover a few grays or freshen up your current colour without expecting a transformation, then esalon might work for you.
Marion - Thank you for your feedback. We're truly sorry that our color did not provide the lift you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sheila S.
November 3, 2019
Not happy with color I want to opt out
POSTED BY:
Sheila S.
November 3, 2019
Not a fan the color is only slightly different from my natural color. No highlight options, and I can’t figure out how to stop all future shipments. I hate that I had to enroll just to try it once and now I can’t opt out.
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
YM R.
November 2, 2019
Too much Red
POSTED BY:
YM R.
November 2, 2019
I asked for a dark brown with blue undertones. Instead I got Red!
Not Happy!
YM - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Valerie S.
November 2, 2019
Didn’t color all of the hair.
POSTED BY:
Valerie S.
November 2, 2019
The color is pretty but it didn’t color all of my hair. It was throughly saturated but still didn’t color it all.
Valerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
tiffany R.
November 2, 2019
Pretty color sort of
POSTED BY:
tiffany R.
November 2, 2019
The color was OK. Just not right. The roots were too dark blond and not enough mahogany and the mahagony was a Ronald Mcdonald red. Not what I was going for.
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nikole M.
November 1, 2019
Didn't work
POSTED BY:
Nikole M.
November 1, 2019
I've dyed my hair red many times, a lot of different colors over the years, and this was the first time I had used dye in over a year and it did not work. I ordered a light red color for my medium brown hair and my hair ended up kind of a ruddy an darker brown tint. The roots were a much brighter red for about a week and then it faded. I'm not really sure why it didn't work for me.
Also I got the volume shampoo and conditioner bottles and they make my head itch so that made the experience worse lol. I've used them now 3 times and am certain that its the reason my head itches.
Nikole - We apologize for the disappointing color experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
K Leslie M.
November 1, 2019
Product too strong
POSTED BY:
K Leslie M.
November 1, 2019
This product was so strong that it broke my hair off. I have tried to cancel my account and take out my payment information but the website will not let me do that.
K - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and will be reaching out shortly with more information.
POSTED BY:
Logan D.
November 1, 2019
Not enough
POSTED BY:
Logan D.
November 1, 2019
I like the color and all, but I didn't even get enough for half of my head. I answered on my hair quiz that I had thick and long hair too. Kind of sucks when you order hair dye and then have to drive with a wet head to try and match the shade so you don't look like a mushroom.
Logan - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
krystal B.
November 1, 2019
Hate this
POSTED BY:
krystal B.
November 1, 2019
I had such a terrible experience from the very first time. Wrong colors, uneven, and left my hair so damaged I had to chop off more than 6 inches. Never again.
Krystal - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection.
POSTED BY:
Amanda E.
October 31, 2019
Color didn’t last
POSTED BY:
Amanda E.
October 31, 2019
While I liked how my hair felt and looked at first, the color did not last very long and the grey coverage is not quite as good as I had hoped.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Parveen M.
October 31, 2019
Hair did not lighten
POSTED BY:
Parveen M.
October 31, 2019
I was quite surprised as my hair did not get any lighter as stated on the box.
Parveen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
EDITH C.
October 31, 2019
Color set
POSTED BY:
EDITH C.
October 31, 2019
Not really impressed. Doesn't seem like the highlights really show at all.
Edith - We're truly sorry that our Light Set did not provide the highlighting you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patti M.
October 31, 2019
Not a good color.
POSTED BY:
Patti M.
October 31, 2019
I need a whole different color. It’s just soooo coppery.
Patti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Molly M.
October 31, 2019
Ok but A little off
POSTED BY:
Molly M.
October 31, 2019
I like the color for coverage, however was disappointed at the color. It was not the color that I had anticipated, leaving me with a reddish tint.
Molly - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cynthia T.
October 31, 2019
Problems
POSTED BY:
cynthia T.
October 31, 2019
Since using this product my hair is falling out. Pls cancel any future shipments as well as
Mymembership.
Cynthia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Joyce C.
October 30, 2019
Not happy
POSTED BY:
Joyce C.
October 30, 2019
Asked for darker got lighter, after many emails, feel unlistened to, n unvalued. No longer want to be subscribed anymore
Joyce - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Liz S.
October 30, 2019
Great packaging, great instructions, poor follow up support
POSTED BY:
Liz S.
October 30, 2019
I received my first shipment from esalon and after following the instructions, the color I got was not a good fit for me at all. While I've been trying to get the next shipment updated to a new color, I am receiving canned email responses that indicate to me that my next color update is definitely not being "tailored to me." For example, I received a generic canned email about doing a strand test after I had sent an image showing how the color looked on me (and to show I'd been using the tinted rinse and that it hadn't worked that well).
Overall, I'm really not impressed so far.
Liz - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jennifer T.
October 29, 2019
Do not sign up
POSTED BY:
Jennifer T.
October 29, 2019
I do not like any of the color and I always had long hair and they don't sent enough color also I have been trying for 5 months to cancel my account and the don't give you that Option. I have been skipping the order every month and the still have billed me and not sent the stuff. I have called them and no answer about 10 time also email them 10 time a month no one emailed me back I have tried to delete my credit card information and my information. But it will not let me unless I put another card I and and they're not giving you a choice once you sign up for it you get one on mackley every month they take it out of your card But whether you get in and not they donot tell you all this when you sign up I would not recommend this place to my worse enemy it does not cover the Gray it does not work well is cheaper to go to a salon at least I know it's gonna work or to go to the store and buy the best brand they have because even buying 2 boxes for long hair it cheaper and works better and when you want to change the color you can with out any problem. I told them about 3 time I want to change my color and they do nothing like I never sent any thing about it I never been able to use it and it cover my gray for more than a week. I bet they don't put this on the review because they don't want people to know the truth that they will steal your money and there product are no good
Jennifer - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lesley H.
October 28, 2019
Terrible Grey coverage.
POSTED BY:
Lesley H.
October 28, 2019
I ordered my color at the end of August. I ended up holding on to the box for another month because I was traveling and frankly a little scared to use home box color. I was worried about the color that the stylist chose because it was dark brown on dark brown. Not very dimensional if you ask me.
But I went for it. At the end of September I used the color kit. And it was exactly what I feared. Flat, way to dark color. Like I had been cheap box dying my hair for years. Terrible. But I was stuck.
But then I noticed a couple of days later that the color looked a little less intense and I though well maybe it was just the color settling of something.
Fast forward we are now at the end of October and my gray coverage is GONE! I have gray hairs becoming uncovered. My highlights from my salon job are showing. This product is worthless.
I’m super disappointed. I could have bought cheap Box dye at the grocery and had better results for less money. Waste of money. The product wasn’t tailored to me. Just one dimensional cheap color. RUN! Don’t waste your money or ruin your hair!
Lesley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mary R.
October 28, 2019
Please cancel all future orders and unsubscribe
POSTED BY:
Mary R.
October 28, 2019
Please confirm all future orders are cancelled and I am unsubscribed from this email
Thank you
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia B.
October 28, 2019
Patrícia bagi
POSTED BY:
Patricia B.
October 28, 2019
I bought your product a couple years ago , I was so happy because finally was covered successfully my gray hair . This time I chose different tint , and really is not the color that I chose , it was Ash blonde but ion my hair it is COPPER ..... and the worse part it doesn’t cover as before my gray hair well !!! I am very disappointmented, please don’t set another order at lease not the same shade ,
Patricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Christine C.
October 28, 2019
Did not cover greys
POSTED BY:
Christine C.
October 28, 2019
I really wanted to like the service for its customizability and ease of use, however after following the directions carefully and specifically focusing on my greys, my grey hairs are still grey. Also even after using the shampoo and conditioner, my hair still smells strongly of ammonia which is an absolute headache and gives me one too. The rest of my hair did not change from black to dark brown either. Sorry to say I don’t recommend this and will not be back.
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sasha M.
October 27, 2019
couldn't be worse
POSTED BY:
Sasha M.
October 27, 2019
I ordered dark ash blonde specifying I don't want ANY brassiness not a hint.. my hair turned out completely red. Good I ordered a dark blonde spray and had Mixed Feelings blonde toning drops on hand, so was able to cover it up. The smell of the color mix is stronger than any box color, there should be a big warning on the bottle. I emailed the "colorist" before my second order was due, sent them a picture, asked if they can fix it.. no response whatsoever, nada.. Of course I cancelled the plan. I'm still receiving emails to restart the plan, get free shipping.. Overall the idea is great, the packaging is amazing, the website is nice, but the color I got was beyond bad and the customer service, as far as I'm concerned, doesn't exist.
Sasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Candace F.
October 27, 2019
Colour didn't take
POSTED BY:
Candace F.
October 27, 2019
Put on my roots only (as instructed by the package), left on a full 30 minutes as instructed. Didn't cover the gray at all. I asked for an ash blonde and it just didn't take. The staff is very helpful but I ended up going to a beauty supply store close to me and purchased what I needed and it did the trick. It was a bit difficult to navigate the process to cancel this plan as most of these online sites are. I do have difficult hair as it pulls a lot of red tones so it's not really e salons fault it is tough to do just from a picture. I'm sure most people can be happy with their purchase!
Candace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Naomi T.
October 27, 2019
color isn't strong enough
POSTED BY:
Naomi T.
October 27, 2019
I love the concept of customized do-it-yourself hair dye. However, both times I've used eSalon's product, the color has not turned out right: The result was just a slightly augmented version of my previous hair color, rather than the dramatic transformation I was looking for. What I've come to think is that the dye just isn't strong enough to provide solid coverage. Here's an example: I recently got the Medium Brown Mahogany Pearl color and applied it to my dark blonde hair. The result was a plain light brown with orangey undertones. The mahogany tone and the dark shade were pretty much lost on my blonde hair. It's almost as if I can see my blonde hair showing through the dye! I don't think I will be using this product again.
Naomi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
kathy M.
October 27, 2019
changed color - bleached out my hair
POSTED BY:
kathy M.
October 27, 2019
I had been a member since 2016. This last color - they totally changed my formula with no warning.
Instead of a copper color which is what it had always been, I now have bleach blond roots that do not match my hair. No, I did not do a color test bc it had always been the same. The products have changed.
I'm frantically trying to get to a hair salon to have it fixed!
I doubt this will be posted but you need to WARN your customers that the color forumulas have changed!
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathryn E.
October 25, 2019
Getting There
POSTED BY:
Kathryn E.
October 25, 2019
I'm getting used to their technique and product but it's taking long than I would have liked. The color still isn't quite what I want but it much closer.
Kathryn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Evie B.
October 25, 2019
Omg
POSTED BY:
Evie B.
October 25, 2019
This product gave me hives. They started out on my ears then covered my whole body. I even had the hives in my eyes. Took 2 weeks before they started to get better. I itched so 👎 bad. I was going out of my mind itching. Nothing helped. Well, alcohol helped me a bit. I have scars from the hives...😒. Wouldn't wish this on my worst enemy
If you have even a slight allergic reaction to hair dye. Don't use this. I do love the color and the coverage. But not worth the agony and mind blowing pain and itching. Hives leaking gross sticky stuff.
Evie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery
POSTED BY:
Alice J.
October 24, 2019
It's ok
POSTED BY:
Alice J.
October 24, 2019
I have never received a compliment after I used this hair color, but maybe that is a compliment? I guess if no one noticed then it must match pretty close.. I will buy again.
Susan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rosemary P.
October 24, 2019
Worst hair color I ever used
POSTED BY:
Rosemary P.
October 24, 2019
I have been coloring my hair for over 30 years with Loreal products and for some dumb reason, decided to give this a chance. What a mistake. Instead of my hair being light auburn, it is dark brown with barely a hint of red. The gray coverage was not good either. I'm going to wait a few days and try to fix this mess with my $8 box of Loreal which gives me the color I expect, covers the gray much better and is much easier to use.
Rosemary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dorothy M.
October 23, 2019
A little lighter?
POSTED BY:
Dorothy M.
October 23, 2019
I like the product bit need to have a bit lighter still.
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
tanja M.
October 23, 2019
Color set
POSTED BY:
tanja M.
October 23, 2019
Great package. Color however didn’t fully cover all of my greys, and the roots would have to be colored sooner then anticipated. Also, it looks like the color is not very persistent, it is getting lighter with every wash.
Tanja - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Danielle W.
October 23, 2019
Not really worth the money
POSTED BY:
Danielle W.
October 23, 2019
Last time I ordered my color it took over a week to get it.
The color itself was good. What it boils down to is that it cost me over $30 (with shipping), for a color that I didn't even get for over a week. Not esalons fault... just reminded me I could get a similar color for $10 at a neighborhood store and not have to rely on USPS for it.
Danielle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experiences.
POSTED BY:
Julie D.
October 23, 2019
Not so happy
POSTED BY:
Julie D.
October 23, 2019
So again my custom color is way darker towards brown than I expected. I really hate it. This makes my hair feel weird and it seems hard to rinse out. Still felt weird after shampoo and conditioner. Definitely won’t get this ugly color again!
Julie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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