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I thought the description of what I wanted was clear enough. I wanted to go brighter and redder, but what was sent was darker and redder, so I'm confused. I must learn how to do this system better, because my current color is a big disappointment.
Kim - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Natalie S.
January 23, 2020
Color was nto as described
POSTED BY:
Natalie S.
January 23, 2020
The color came out reddish brown and I asked for ash dark brown. I also stated that I did not use permanent color but you sent permanent color. WHen I emailed and complained it was dealt with quickly but all you did was send me the same color that did not work previously. I would not recommend this to a friend. I am experienced with hair color and very well versed in beauty products. The colorist did nto get my color correct.
Natalie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dawn H.
January 23, 2020
Color
POSTED BY:
Dawn H.
January 23, 2020
Made my hair turn copper red, tried 3 times to change my color and work with a colorist but just couldn’t get it right. I am no longer ordering from esalon. I went back to my hairdresser.
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope you continue on your hair Color journey and find whats perfect for you.
POSTED BY:
Courtney S.
January 23, 2020
Just meh
POSTED BY:
Courtney S.
January 23, 2020
The first time was great, color was so vibrant - but now, it is not holding to my ends as well and the red fades quickly
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa F.
January 23, 2020
Disappointed
POSTED BY:
Teresa F.
January 23, 2020
I was expecting to color all my hair sence it has been a long time since I colored it but when I opened the box it's for just my roots this is very disappointing due to my hair will look horrible if I only do my roots 😭 I wouldn't of paid $25 just to do my roots
Teresa - We never like to hear that our customers are unhappy with the color received, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Debra M.
January 23, 2020
Pretty color
POSTED BY:
Debra M.
January 23, 2020
Loved the color when first applied, but the color faded over the next two weeks
Debra - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Roberta K.
January 22, 2020
Coverage
POSTED BY:
Roberta K.
January 22, 2020
I was expecting a Sandy/Beige color ,it’s more like golden blond. Disappointed it hardly covered the grey hairs.
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sue G.
January 21, 2020
covers well but
POSTED BY:
Sue G.
January 21, 2020
covers well and the color was good but hair felt matted in that area when dry
Sue - Thank you for your feedback. While we're happy you're enjoying your color and coverage, we apologize for the disappointing experience you had with your hair color when dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Theresa S.
January 21, 2020
Great color, hate the process
POSTED BY:
Theresa S.
January 21, 2020
I had problems with Step 2 of the coloring process. After the color was in my hair for 30 minutes, the instructions said to mix the remaining color with water and dump over my head in the shower. The color in the bottle starts to dry after 30 minutes, so the water wouldn't mix very well. I put it on my head anyway and the goopy mess that slopped out of the bottle splattered everywhere and the fumes were so noxious, I almost passed out. After rinsing and shampooing and conditioning my hair, I then had to spend the next 15 minutes scrubbing my shower and tub with Ajax to get the haircolor stains out. I have never had to do a step like this with any other haircolor, why is this necessary? It is for this reason alone that I will not be purchasing this product again. Other than that, the color looks great and my hair feels soft, looks shiny.
Theresa - Thank you for reaching out to us here at eSalon! We apologize for any inconvenience brought by your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise F.
January 21, 2020
IAM very disappoint it didn't color my gray very while.
POSTED BY:
Denise F.
January 21, 2020
I am returning the color you sent. I said tO camcely account. Very unsatisfied. Denise Fattig
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rory J.
January 20, 2020
Not worth it
POSTED BY:
Rory J.
January 20, 2020
Doesn’t cover grays. Doesn’t last longer than 3 weeks.
Rory - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica M.
January 20, 2020
Asked for blonde ended up with copper red
POSTED BY:
Jessica M.
January 20, 2020
In my profile I said I wanted to go to a lighter blonde. My color was sent and I ended up with copper red hair. When I reached out to my “color professional” Yvette I was told that none of their hair colors will lighten your hair that I have to do the lightening kit. I asked why I wasn’t told that up front when my profile specifically said I wanted to go lighter? I also asked why my hair is now copper red when that’s not even close to what I asked for and all she did was refund my money and said they could not fix it. The advertised personalized service for your color is not true. No one looked at my profile or specialized anything. And now I have a color I didn’t ask for and no way to fix it.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel N.
January 19, 2020
My hair is the exact same color
POSTED BY:
Rachel N.
January 19, 2020
I have light/med brown hair and ordered a copper mahogany. My hair is almost the exact same color, maybe a tiny teeny bit more 'copper'. I also can still see my grays. Won't be using again
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Hannah D.
January 18, 2020
Not great
POSTED BY:
Hannah D.
January 18, 2020
The colour fades quickly and did not cover all my grey hairs.
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hattie T.
January 18, 2020
Ingredients
POSTED BY:
Hattie T.
January 18, 2020
I love everything about the eSalon system, except for the ingredients. After researching other options, I am changing to a similar product line with less toxic potential. Thank you for your service the last 6 months but for my health and my environment, I am leaving.
Hattie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products!
POSTED BY:
Laurie P.
January 17, 2020
Custom color set
POSTED BY:
Laurie P.
January 17, 2020
The color was much better this last time. I would prefer even a bit lighter.
Is there a reason my hair seems dull and dry?
Laurie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
sandra R.
January 17, 2020
Disappointed
POSTED BY:
sandra R.
January 17, 2020
Color made hair very dry. Followed instructions but it didn’t come out as well as the first time I ordered
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donna R.
January 17, 2020
Looks more pink than auburn
POSTED BY:
Donna R.
January 17, 2020
Could of bought a box at the store for a better fit.
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica C.
January 17, 2020
I had asked for more red in my product and I don't think that happened.
POSTED BY:
Jessica C.
January 17, 2020
I just colored my hair with the new mixture yesterday and found it it was still just a very dull Brown. Almost no red at all and I am normally a warm auburn hair, as my profile photo shows. I know I mentioned this in my last review but it doesn't look like the color changed much at all with the second kit that was sent to me
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gloria E.
January 17, 2020
Not happy
POSTED BY:
Gloria E.
January 17, 2020
The color oxided in one week!! The color does not hole and turns orange.
Gloria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nena G.
January 17, 2020
Beautiful color but not enough gray coverage
POSTED BY:
Nena G.
January 17, 2020
The color itself was beautiful. I loved the way it made my hair soft and healthy looking. The only problem was it didn't cover the gray for longer than 2weeks. I even bought your color shampoo and conditioner.
Nena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
debbie
January 16, 2020
waste of time
POSTED BY:
debbie
January 16, 2020
After a long phone conversation with my colorist I am so disappointed with my color. I even sent a picture and they still managed to get it wrong. My color is way too dark and I do not think I could have been any clearer. Now all the money I spent on highlights is gone because of the color. So disappointed!!!!!
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Priscilla - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michele M.
January 16, 2020
Needs Adjusted
POSTED BY:
Michele M.
January 16, 2020
If you can look up the first order there were two colors in it, I think if the color was in between those two colors it may be perfect. The last order was too dark. Also when I’m out in the sun I get red and blond highlights naturally, maybe helpful to know. Thank you so much! I did upload a newer photo.
Michele - Thank you for your feedback! Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
POSTED BY:
Misty dawn R.
January 16, 2020
Where’s the copper?
POSTED BY:
Misty dawn R.
January 16, 2020
Barely any copper at all. Looks mainly dark blonde. Nothing like the beautiful dark blonde copper golden color 7.43 I chose.
Misty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenny K.
January 15, 2020
Equal in colour as the retail high street brands
POSTED BY:
Jenny K.
January 15, 2020
Nice packaging and easy instructions. However, outcome and results are the same as the highstreet retail brands so see no benefit more than the convenience to use the hair dye scheme.
Jenny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cathy P.
January 15, 2020
Color too dark
POSTED BY:
Cathy P.
January 15, 2020
The color I got did not match what I had picked out, it was extremely dark. I need to cancel the auto reorder but can’t get thru to a person to do it. Help!
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Yolanda M.
January 14, 2020
I didn't received the products
POSTED BY:
Yolanda M.
January 14, 2020
I got charged for two months the order for December 2019 it said it was delivered on my front porch I never received anything the order for January 2020 did not receive nothing as well.
Yolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marla R.
January 14, 2020
Great for grey coverage
POSTED BY:
Marla R.
January 14, 2020
Nice for covering grey. Unfortunately for me the red only lasted a few days.
Marla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan G.
January 14, 2020
Did not like last hair color
POSTED BY:
Susan G.
January 14, 2020
I do not want the same hair color as my last hair color. It was to gold and dark.
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa W.
January 12, 2020
Horrible
POSTED BY:
Lisa W.
January 12, 2020
This product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
liz W.
January 11, 2020
awful
POSTED BY:
liz W.
January 11, 2020
i wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed.
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
ELIZABETH D.
January 11, 2020
Color does not last
POSTED BY:
ELIZABETH D.
January 11, 2020
A first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed.
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Monica P.
January 11, 2020
Not as impressive as it looks
POSTED BY:
Monica P.
January 11, 2020
Not impressed with this product. Besides the price I usually pay for my previous at-home coloring product, I don’t see the difference. This one is almost 3 times more expensive. So I’m going back to my old one.
Monica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lindsay B.
January 10, 2020
Poor Customer Service
POSTED BY:
Lindsay B.
January 10, 2020
Shipping has taken over a week and I have an event that requires a color refresh by Sunday. As a result, this delay cost me $120 in salon fees, and e-salon wouldn't even let me return the product for a refund. Not happy!
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our aerosol shipping times. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Shelley P.
January 10, 2020
Unimpressed
POSTED BY:
Shelley P.
January 10, 2020
Color was NOT as shown. Never received a call from a colorist to discuss my initial color order, as advertised. It does not cover gray well. The only positive thing is the gal who canceled my future orders was very pleasant. Overall it was a bad experience and exactly like buying drugstore color. I'll stick with John Frieda color. It's a much richer color that lasts. I doubt my review will be published.
Shelley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kimber B.
January 10, 2020
Dull & Lifeless
POSTED BY:
Kimber B.
January 10, 2020
The color didn't come out as light as I wanted and made my hair just look dull and feel lifeless. My normal colorist had to correct the disaster on my head. Would like my money back and no more orders. Cannot find how to do that on the site so here is my first request attempt.
Kimber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra P.
January 10, 2020
Gray coverage
POSTED BY:
Debra P.
January 10, 2020
Did not have much gold tones this time plus it is weak covering the gray around the hairline for more than 2 weeks. Nice and easy covers better
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole Q.
January 9, 2020
Too much red for dark brown
POSTED BY:
Nicole Q.
January 9, 2020
Was disappointed in the lack of gray coverage and how red my hair ended up.
Nicole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
HELEN J.
January 9, 2020
Roots
POSTED BY:
HELEN J.
January 9, 2020
The new mixture for coloring my gray roots of December 11 came out like a auburn color was not dark enough and coloring my gray roots.
Helen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kara R.
January 9, 2020
Brassy roots but good color
POSTED BY:
Kara R.
January 9, 2020
Love the overall color but 1/4” of my roots were VERY brassy. I had to purchase root touch up from the store to cover it up.
Kara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jaselyn B.
January 8, 2020
Great colour but leaves hair sticky
POSTED BY:
Jaselyn B.
January 8, 2020
My hair is still sticky after almost two weeks. Also notice my hair seems a bit damaged. The colour is great, exactly what I wanted though.
Jaselyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jamie W.
January 8, 2020
Just No
POSTED BY:
Jamie W.
January 8, 2020
Was looking forward to going back to blonde. I’m naturally a medium blonde who dyes a little bit lighter and more golden and was hoping for something close to that but this is way darker. I’m not even sure I would call this blonde. Basically my hair is now a very boring shade of light brown. Hoping it will lighten some on it’s own and then I’ll be going back to Garnier Nutrisse Honey Butter.
Jamie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sandy N.
January 8, 2020
Darker
POSTED BY:
Sandy N.
January 8, 2020
I asked for a light brown color & somehow I ended up with close to jet black hair. Not sure how I’ll be able to go back to a lighter color without damaging my hair. Also when I washed my hair I noticed a lot of hair started to fall, the chemicals they sent smelled super strong, had to go outside in 20 degree weather because the smell was making me nauseous.
Sandy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Mari - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth B.
January 7, 2020
Glorified grocery store box color
POSTED BY:
Elizabeth B.
January 7, 2020
This really isn’t any better than a store bought grocery store color. Smells terrible and damages hair. Avoid it.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela M.
January 7, 2020
No change
POSTED BY:
Angela M.
January 7, 2020
I asked for more copper in my color and I received the same color
Angela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marie M
January 7, 2020
Roots
POSTED BY:
Marie M
January 7, 2020
I just did my hair maybe 2 weeks ago, maybe even less and my roots are gray already. I don't know what is going on lately but I might as well go pay $10 at a beauty store instead of $27 @ month. Very disappointed!!! I may even cancel at this point....
Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Doreen W.
January 6, 2020
Order return
POSTED BY:
Doreen W.
January 6, 2020
I am returning the order received 01/06/2020 .
The box is unopened and the tracking number is
#9400 1102 0512 0028 0553 82. Please credit the account that was debited for this transaction and notify me when credit is complete. Also, please do not send any further orders as I am not satisfied with the product and its cost. I can get the same quality color from any drugstore.
Doreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria D.
January 5, 2020
Still not my match
POSTED BY:
Victoria D.
January 5, 2020
After 4 orders. You have yet to get my color right! I’m very disappointed with the outcome!
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aaliyah A.
January 5, 2020
Was darker than the picture i selected
POSTED BY:
Aaliyah A.
January 5, 2020
I selected a color that had more red and gold tones to it but what i received was a more dark brown with a little red in it. So my hair didn't lighten nor did the dark color show up on my hair I feel i have wasted my money. I even sent in pictures of my natural hair for the colorist to work with.
Aaliyah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle T.
January 5, 2020
Unhappy with lighter color
POSTED BY:
Danielle T.
January 5, 2020
Unhappy with the color, it was changed lighter without me requesting it. They won't honor refund.
Danielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn M.
January 3, 2020
Beware, horrible product
POSTED BY:
Lynn M.
January 3, 2020
I will not ever use this product again, nor can I recommend it. My hair has been damaged and was orange and falling out. This is not the first time I have colored my hair, I have been doing color on my hair for 30 plus years and this by far is the worst product. I had to have color correction done and now I’m working with my stylist to get my hair healthy again. The reason I used this product to begin with was I could not get in to see my stylist, well I will never make that mistake again. I will wait.
Lynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachael B.
January 3, 2020
Straw-like!
POSTED BY:
Rachael B.
January 3, 2020
Having chosen a shade - dark blonde - to slightly darken my hair colour and add shine, I am deeply disappointed in E-Salon. Whilst the experience of “personalised” hair colour is tempting, I found that the dye made my hair very dry and actually made it look dull instead of lustrous. I am now desperately adding shine and conditioning treatments to undo the effects of the poor-quality dye.
Rachael - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leisa S.
January 3, 2020
Didn’t cover the gray
POSTED BY:
Leisa S.
January 3, 2020
This time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time.
I’m disappointed.
Leisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Joanna G.
January 2, 2020
Greys not fully covered.
POSTED BY:
Joanna G.
January 2, 2020
The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair.
Joanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Josephine H.
January 2, 2020
Still get grey streaks
POSTED BY:
Josephine H.
January 2, 2020
I till get grey streaks even though I am following the instructions. I love the color, but not the streaking
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
Sophia H.
January 2, 2020
Not the colour I ordered
POSTED BY:
Sophia H.
January 2, 2020
I ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again!
Sophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa R.
January 2, 2020
Great color, but doesnt stick
POSTED BY:
Vanessa R.
January 2, 2020
Love how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere.
Vanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah C.
January 2, 2020
Too dark, I have requested a lighter shade with NO response.
POSTED BY:
Deborah C.
January 2, 2020
I have requested a lighter shade with no response.
Deborah - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Susan T.
January 2, 2020
Color
POSTED BY:
Susan T.
January 2, 2020
I am still not happy with the color of the product. I feel it still needs to be lighter.
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
April C.
January 2, 2020
Dark red/brown
POSTED BY:
April C.
January 2, 2020
I love the color but the developer was the wrong consistency
April - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy C.
January 2, 2020
Color still too brassy
POSTED BY:
Cathy C.
January 2, 2020
I had requested a color change because there was a lot of red in my color. My next order still pulled some red in my hair. It was a little brassy. I had requested a neutral color but obviously did not receive an appropriate change in my custom color.
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline W.
January 2, 2020
Not great
POSTED BY:
Jacqueline W.
January 2, 2020
The end product was an ash brown, not what I was expecting. It may due to the fact I had gone grey for a few years and this was the first color. I’ve ordered from salon in the past and have been very pleased. I ordered a tint rinse to get me through to the next color, I am hopeful the next time will be great!
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ruth A.
January 2, 2020
Too dark
POSTED BY:
Ruth A.
January 2, 2020
Either I’m getting more white hair or something, but the color is too dark on me and makes me look bleached out in skin tone now. My husband noticed it first, so that means something.
Ruth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer P.
January 1, 2020
Did not cover gray
POSTED BY:
Jennifer P.
January 1, 2020
Sorry but was not impressed. The color didn’t cover my few grays I have. Also I got a root touch up color that isn’t the same color as the first color. So now I have to go get my hair fixed. Very disappointing.
Jennifer P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carol Y.
January 1, 2020
Totally wrong color
POSTED BY:
Carol Y.
January 1, 2020
This was, I think, my 3rd attempt with esalon color. The first kits were used following exact instructions and there was no color change from before coloring to after. No gray cover up, no noticeable before to after color change. This time I switched out the 20 volume developer for 10 volume and there was color change all right. A totally different color which I'm sure will be blamed on the developer switch. There was no strawberry in this strawberry blonde and a medium almost ashy blonde was the result. It was a shocking color change when I went into work the next day. I was looking for a light shade of strawberry blonde to cover my graying temples. I will not be using esalon again.
Carol Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cara D.
January 1, 2020
Poor color
POSTED BY:
Cara D.
January 1, 2020
This color was the worst ever.... my hair was two tone
Cara D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
D m B.
January 1, 2020
Total coverage
POSTED BY:
D m B.
January 1, 2020
Although this coloured all my hair and greys it took my hair back to its natural colour medium brown and I lost all the purple/ plum I had before. I tried the purple tint wash to add tones but it didn’t work .
We apologize for missing the mark and not being able to meet your Color expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
Amanda C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen S.
December 31, 2019
Great in a pinch if you want to save money
POSTED BY:
Karen S.
December 31, 2019
This product is not as good as a salon, for me. I can see where it might be for others, but my hair is extremely fine and fragile. The color this product gives is wonderful, but it leaves my hair dry and brittle. No amount of conditioning seems to help and I have to wait for it to grow out before I can use it again or I fear my hair would break off.
Karen - We truly appreciate your feedback, and truly appreciate you reaching out to let us know about your concern. Please, check your inbox, we've emailed you to discuss this matter further. We value every client, and look forward to providing you with a product that will better suit your needs!
POSTED BY:
Lisa O.
December 31, 2019
Bad blend
POSTED BY:
Lisa O.
December 31, 2019
Half of my head looks good. The bottom looks washed out
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Olivia B.
December 31, 2019
Color fried my hair
POSTED BY:
Olivia B.
December 31, 2019
I have used products a few times getting progressively darker. This time I again asked for a shade darker and followed the instructions exactly. My hair ended up a shade lighter and is extremely dry and brittle. I was previously very happy with the colors but now I will not be using again .
Olivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
siloo M.
December 31, 2019
Terrible match
POSTED BY:
siloo M.
December 31, 2019
Color was awful. Very strong smelling. Made my eyes water. Harsh chemicals??
Siloo - We are sorry to hear that you were disappointed by your Color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we've emailed you with further information regarding this matter.
POSTED BY:
Minju J.
December 30, 2019
It doesn't works
POSTED BY:
Minju J.
December 30, 2019
I expected it works well and I want to change my hair color. but it doesn't work and smells terrible.
Minju - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
POSTED BY:
Jerica B.
December 29, 2019
Disappointed
POSTED BY:
Jerica B.
December 29, 2019
I had such high hopes for this product but unfortunately I was so disappointed. I followed every instruction and I could barely notice I even colored my hair
Jerica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly.
POSTED BY:
Lily F.
December 27, 2019
House of wax
POSTED BY:
Lily F.
December 27, 2019
I used this product a few years ago and loved it and decided to try it again to save $$ at the salon. I think they have reformulated their product since because when I tried to wash the dye out in the shower barely any came out and a waxy film is stuck to my scalp and hair. Shampooed three times using a scalp scrubber and I still look like I used more hair gel than pauly d. I wish this product hadn't changed!
Lily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie M.
December 27, 2019
do not like!!
POSTED BY:
Stephanie M.
December 27, 2019
Cancel any additional orders! I did NOT agree to get these every month and be charged a crazy amount!! I have 2 orders that I do not want and will not use! I was not impressed with the color at all.
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Angel S.
December 27, 2019
Usually satisfied, not so much this time :(
POSTED BY:
Angel S.
December 27, 2019
I am usually very satisfied with my order from ESalon but with this order I found the great coverage didn’t last long at all. The color was nice for the first few days but I could see my old grey within just a couple of showers.
Angel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tari K.
December 27, 2019
Very disappointed
POSTED BY:
Tari K.
December 27, 2019
The change in my color is SO unsatisfactory! There's hardly any red which is the main thing im going for. I will seriously have to rethink ordering again.
Tari - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Renee K.
December 26, 2019
2nd time
POSTED BY:
Renee K.
December 26, 2019
My product arrived very damaged and unusable. I am so upset and disappointed. This is the second time and i want my money back
Renee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelley J.
December 25, 2019
Beautiful color, Nasty smell
POSTED BY:
Shelley J.
December 25, 2019
I love the color, but am unable to use due to it’s high ammonia smell. Get rid of the ammonia and I’d consider coming back. However, nobody responded to me when I cancelled my auto order due to the ammonia content, so, I don’t think I’ll be back ordering any time soon. Too bad because the color was spot on.
Shelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Mariah D.
December 24, 2019
I don't know
POSTED BY:
Mariah D.
December 24, 2019
I don't think I picked dark brown. But now my hair is brown, when before it was an awesome Violet. It looks like the color I got has Violet in it, but I don't think so. Because my hair is brown. A boring dull brown. Overall I'm not too happy. I'll stick with buying from the store.
Mariah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brandi G.
December 24, 2019
Gray Coverage Questionable
POSTED BY:
Brandi G.
December 24, 2019
Happy with my color but grays started surfacing after the second wash. I would expect gray coverage to last a bit longer with permanent color.
Brandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Leann W.
December 24, 2019
Undecided
POSTED BY:
Leann W.
December 24, 2019
My hair is naturally gray and colored a goldish medium blonde.
I like the color outcome on my hair that was already colored. However, the coverage on my roots was weak and only lasted a few weeks.
I will try it one more time after advising of this issue to see if they can tweak it.
Leann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Valerie W.
December 24, 2019
Unhappy
POSTED BY:
Valerie W.
December 24, 2019
Didn’t last fade-away and frizzed turn orange color very unhappy with it hopefully u can help with it change the color make it less frizzy and orange
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cheryl C.
December 24, 2019
Roots are orange
POSTED BY:
Cheryl C.
December 24, 2019
This is the first time my color turned out disappointingly and it’s the holidays so that bums me out. Help
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katrina C.
December 23, 2019
Color just isn't right.
POSTED BY:
Katrina C.
December 23, 2019
Even with asking for it to be adjusted to a picture of my hair at the color I want to have on my own head. It didn't happen.
Katrina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melanie L.
December 23, 2019
Does not wash out of hair
POSTED BY:
Melanie L.
December 23, 2019
I have used this product for years but now canceling my subscription. I liked the original formula but it seems to have changed and I have a problem rinsing it out. Even after the water runs clear, if I scratch my nails on my scalp, I get lots of color residue under my nails. It's hard to wash off my scalp.
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alaina W.
December 22, 2019
Not worth the price
POSTED BY:
Alaina W.
December 22, 2019
The product is harder to use than your typical box root touch-up. For example, mixing the leftover color with water to rinse my hair is not the easiest thing to do- color everywhere! Plus, it didn't perfectly color my grays. I have to say that customer service was wonderful- canceled my subscription without any problems. All in all, a nice box from the drug store is less expensive and easier to use.
Alaina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Heather M.
December 22, 2019
Turned out horribly
POSTED BY:
Heather M.
December 22, 2019
Turned half the hair ashy green and the other half reddish looked really bad
Heather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Julie M.
December 21, 2019
Awful
POSTED BY:
Julie M.
December 21, 2019
Product had a really strong smell and burned my scalp. I had ordered an ash brown and ended up with ginger hair. Had to rush out to buy a colour from the supermarket to cover it up.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate M.
December 21, 2019
Not what I was going for.
POSTED BY:
Kate M.
December 21, 2019
I was hoping to lesson the contrast of my roots and my dyed red hair. The colorist I talked to was awesome. Costumer service is awesome. The outcome ended up being light roots and a more vibrant red for the rest of my hair. 😬 Dissapointed by the product, but loved the one on one help.
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sigrid U.
December 20, 2019
HORRIBLE!
POSTED BY:
Sigrid U.
December 20, 2019
The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review.
Sigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lillian B.
December 19, 2019
Much too much dark blonde,
POSTED BY:
Lillian B.
December 19, 2019
My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close.
Lillian
Lillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you.
POSTED BY:
fran C.
December 19, 2019
poor coverage of gray
POSTED BY:
fran C.
December 19, 2019
After asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color
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