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4 tries and 4 results that are far off the mark. First three kits (color to take warm blonde into copper) just sent toner, which did not color the hair. 4th attempt was darker red which I had hoped would be easier to deliver on. I now have crayon red roots and hair that looks like I washed it with koolaid. Red in general is difficult, so brown and blonde haired people, this may work perfectly for you, but gingers, this is a no go
Katie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Michele M.
March 4, 2020
Nice color
POSTED BY:
Michele M.
March 4, 2020
It was great color and coverage at first but hasn’t seem to stay on the grays. Very disappointed.
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Danielle N.
March 4, 2020
Didn’t last
POSTED BY:
Danielle N.
March 4, 2020
While the color was beautiful and my hair was so soft and smelled great, the color wore off in 2 1/2 weeks. My roots came right through. Even the color shampoo didn’t help. For the money I could just stick with the store purchase for half the price.
Danielle - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Inger Liv Midgaard O.
March 4, 2020
Hair breakage
POSTED BY:
Inger Liv Midgaard O.
March 4, 2020
Not good for fine Nordic hair.
I've colored my hair about 3-4 times with this product and my hair has gotten thinner and very brittle from using this hair color - also the natural waves in my hair is almost obsolete. Severe damage to hair, lot of breakage and it is also less elastic than usual.
Will take long before the damage is repaired and my hair is back to normal length and fullness. Really sad outcome - had some hopes for this product but it is way too harsh for my hair.
Inger - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela H.
March 4, 2020
Still Dark
POSTED BY:
Pamela H.
March 4, 2020
I've never dyed my hair before so I did a strand test from a video I saw on youtube from esalon. I followed the instructions and my hair is still as dark as it was before.
My hair is a dark brown and I wanted to dye it to ash pearl.
I only rate this a two because my hair did feel a lot softer, but I am disappointed in the coloring.
Also I didnt get a product safety and usage pamphlet.
Pamela - We truly appreciate your feedback. In reviewing your profile, it looks like you've already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah Z.
March 3, 2020
colour came out wrong
POSTED BY:
Hannah Z.
March 3, 2020
I followed all the instructions and my hair was not as you promised.
I have taken a before and after photo. All my brown that I spent ages (high salon costs of bleaching and recolouring) to get right is gone and a very unbecoming red has emerged after using your colour. I did not want red but dark brown.
I send a picture of my colour and wanted my roots to be blended into the new colour. Now my roots are jetblack and the rest is red. I wont buy from you again unless you fix this.
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cate H.
March 3, 2020
Disappointing
POSTED BY:
Cate H.
March 3, 2020
I received my color kit as expected. It’s just a box that mostly contains all the stuff every dye kit contains with one nice exception: there is a little tube of stuff you can put along your hairline to prevent dye stains. It worked very well.
I read all the instructions carefully before I began and followed them all without exception but my color turned out badly. I chose an auburn color that wasn’t far from what I had already; it just needed to be refreshed and my grays covered. What I got was a vaguely orange color that didn’t even cover all the gray. My hair feels dry and looks dull. I won’t use the service again.
Cate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Baljit J.
March 3, 2020
Definitely won’t order again
POSTED BY:
Baljit J.
March 3, 2020
I was very specific about my hair colour the greys and what I was looking for. Instead they delved into every detail of my hair and ended up sending me a jet black which I was adamant I did not want. As a result of their specialists not listening I will never reorder again or use Esalon. I was very excited and was telling my friends and family about this prior to receiving the product but have told them to stick yo box dyes at least u know what you’re getting.
Baljit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bidisha S.
March 3, 2020
Ammonia smell
POSTED BY:
Bidisha S.
March 3, 2020
Although I really liked the color, the strong ammonia smell made me really sick. My eyes were watering thr whole time. I wish the colors were ammonia free.
Bidisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristine N.
March 3, 2020
Bad colour
POSTED BY:
Kristine N.
March 3, 2020
My roots are soooooooo much lighter than the rest of my hair. Following the instructions my roots went super light, there were still greys that werent covered. Even after sending pictures before my custom colour was formulated, the roots were all wrong.
Kristine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melina V.
March 2, 2020
Color not right and washed out
POSTED BY:
Melina V.
March 2, 2020
After one wash the color completely came out. Never again.
Melina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Simone O.
March 2, 2020
did nothing to color my greys
POSTED BY:
Simone O.
March 2, 2020
It was a completely useless in covering my grey hairs. I have been coloring my hair for 20+ years so I know what I'm doing. I left it on for 40 minutes and it maybe tinged the roots 5%.
Simone - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mia W.
March 2, 2020
What happened to your product?
POSTED BY:
Mia W.
March 2, 2020
I had ordered the hair color several times over the past few years, and I had always been pleased. In fact, I even received compliments on the color itself. After trying a few other products, I came back again to eSalon. What a disappointment! Although the color is still very nice, the product now leaves a terrible sticky residue on my hair. After the first shipment, I thought I had neglected to rinse thoroughly. However, this time I made certain to rinse well. I had to wash my hair 4 times to get the residue out of my hair. YUCK!
Mia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Joyce R.
March 2, 2020
Color doesn’t seem to be holding
POSTED BY:
Joyce R.
March 2, 2020
I dyed my hair 2 weeks ago and my grey coming through under my bangs and side of the face.
Joyce - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joy C.
March 1, 2020
Deceptive and Poor Customer Service
POSTED BY:
Joy C.
March 1, 2020
I was shopping on the site of what looked to be a competitor and was switched to esalon. I purchased hair dye without knowing that I had been switched to esalon. I received the product, but I am not comfortable using it, after reading the terrible reviews, especially about wax that is difficult to remove. Esalon now expects me to pay shipping to return the unused product. Also, I never requested to be set up for auto ship, but in placing a complaint, I found that I was set to receive a shipment each month. SCAM!!!!
Joy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you were disappointed by the results of our Hair Color.We have reached out to you via email to discuss this matter further.
POSTED BY:
Lyndsay F.
March 1, 2020
5 star
POSTED BY:
Lyndsay F.
March 1, 2020
Wasn’t sure on my colour till today medium blonde is little darker what I would normally have . First time I have coloured my hair myself with out going to a salon. Think I will try the light blonde next time . Roots and ends look good .
Lyndsay - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Vanessa R.
March 1, 2020
Fun product. Did not cover all my grays.
POSTED BY:
Vanessa R.
March 1, 2020
Excited to get home color with such great reviews. Unfortunately my grays are very stubborn. Only one shelf product works for me outside of of the salon. This product was great smelling and very easy to use. Just not a fit for me.
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tiffany H.
March 1, 2020
Wrong color
POSTED BY:
Tiffany H.
March 1, 2020
I followed the directions exactly and it turned out brown with absolutely no red.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah O.
March 1, 2020
Beautiful color but doesn’t cover my grays
POSTED BY:
Sarah O.
March 1, 2020
I’ve been using for almost a year now and I wanted to love it. But when I am done coloring my hair, my small gray hairs in the front of my face haven’t been colored and then within a week or two any gray it did cover fades off and my grays are there. I am ending my subscription. FYI I used to be a hairstylist and I know how to properly color my hair so the error isn’t on my part.
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mabe'l D.
March 1, 2020
Not For Me
POSTED BY:
Mabe'l D.
March 1, 2020
The color did not cover my gray as it should. After one week it started fading. Not happy with the quality of color. I will not be renewing.
Mabe'l - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tianzhu Y.
February 29, 2020
Didn't get the color I wanted
POSTED BY:
Tianzhu Y.
February 29, 2020
I chose an ashy type of light brown hoping to get what I asked for. I did everything as written on the note but ended up with a color much darker and redder than I wanted, or that was on the picture.
Moreover, I didn't have a lot of gray hair to start off, but the color wasn't able to cover them.
However, the delivery time was relatively short and the customization of the bottles added a cute touch to it all.
Tianzhu- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Mel A.
February 29, 2020
Wish I loved it more
POSTED BY:
Mel A.
February 29, 2020
The packaging and presentation of everything was very exciting - all materials included and a perk, Gray coverage was minimal, grays are still visible even after extra processing time, also the developer lifted my root color so now I am left with lighter roots and darker ends :(
Mel- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Dajana H.
February 29, 2020
Not sure what to think
POSTED BY:
Dajana H.
February 29, 2020
At first, the color was great, but after only two washes it faded too much, especially at the roots, it looks like I didn't dye it for a couple of months. On the other side, aplication was really easy, it wasn't dropping and there was enough product
Dajana- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Klaudia T.
February 29, 2020
Not happy
POSTED BY:
Klaudia T.
February 29, 2020
I have written in comments that I'd like brown colour without brassines and red.. my hair turned out very reddish brown which I always disliked..dissapointed.
Klaudia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa W.
February 29, 2020
Dislike
POSTED BY:
Lisa W.
February 29, 2020
Sorry but did not like product... did not cover up grey and found to difficult to apply. Iam not someone who colors hair on own. Will stay with professional stylists.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We truly appreciate your feedback.
POSTED BY:
Jill B.
February 29, 2020
Color good.
POSTED BY:
Jill B.
February 29, 2020
The individualized color is fine, but after using this product for the first time my hair is dull, dry and lifeless. I think I’ll stick with L’Oreal. I’m glad I tried it though.
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie D.
February 28, 2020
Not what I asked for
POSTED BY:
Stephanie D.
February 28, 2020
I sent pictures of the color I wanted to achieve. The color I got was not even close!!!
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marcia F.
February 28, 2020
After the second time coloring my hair, it began to fall out in the shower
POSTED BY:
Marcia F.
February 28, 2020
I liked the color the first time I used esalon and ordered the same thing for a second time. The second smelled stronger than the first but was supposed to be the exact same thing. When I used the shampoo & conditioner supplied, my hair felt like straw and it felt like I couldn't get the product out of my hair. Then my hair started coming out in large amounts in the shower. I couldn't even get a comb through it. I had to add some of my own conditioner to be able to comb it and more hair came out. I became terrified when I saw how much hair I had lost. I, fortunately, have thick hair and it is very healthy, but my hair is significantly thinner than it was before coloring my hair with the esalon products. I will never use esalon again!!!!
Marcia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi J.
February 28, 2020
The color didn't come out how I wanted it
POSTED BY:
Heidi J.
February 28, 2020
I love the product however I had it changed so more blue would come through but where my roots were colored has more red in it and doesn't blend with the rest of my hair along with the red i didn't want
Heidi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pam R.
February 28, 2020
Length of color
POSTED BY:
Pam R.
February 28, 2020
My color does not seem to last long. I colored my roots almost 3 weeks ago and they already need to be done again. That does not make me very happy.
Pam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jenny M.
February 28, 2020
Color didn’t change much and faded quickly
POSTED BY:
Jenny M.
February 28, 2020
I love this service but this time it only brightened my color a little bit and it faded out in a week leaving my hair lighter than before dying it.
Jenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nissa M.
February 28, 2020
Hair Colour
POSTED BY:
Nissa M.
February 28, 2020
Used this for the first time was disappointed it covered my greys a reddish colour and the rest of my hair was black,my hair did how ever look really glossy and in lovely condition after using..
Nissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah N.
February 28, 2020
NOT DEMI PERMANENT
POSTED BY:
Sarah N.
February 28, 2020
I wanted my hair light brown. My Demi permanent colored hair was fading from when I got it colored at a salon so I thought it would be any easy touch up. My hair went from fading neutral light brown to red brown with lots of warm undertones. I went to my hair dresser to get my hair fixed and she said they sent me PERMANENT hair color because it dyed my roots and she could see a spot I missed and my roots weren’t dyed. Do not buy this is you expect Demi permanent. My order receipt literally said I ordered Demi.
Also they didn’t send me enough dye. I barely had enough to cover my whole head.
Sarah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTED BY:
Amanda P.
February 27, 2020
Not the right shade
POSTED BY:
Amanda P.
February 27, 2020
It is too warm for my complexion I had to go to a professional to get it fixed
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stella L.
February 27, 2020
Did not fully cover all grey hair
POSTED BY:
Stella L.
February 27, 2020
For some reason I wasn't able to get a good coverage of all my greys and need to reorder more product. Hopefully it was just a fluke.
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sharon D.
February 27, 2020
Wrong color
POSTED BY:
Sharon D.
February 27, 2020
I had asked to have a new color, one that was lighter then my own. And I received the same color they I had last order
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jean W.
February 27, 2020
The first shipment had leaked
POSTED BY:
Jean W.
February 27, 2020
The first shipment I received had leaked all over the inside of the box. I phoned customer service and they promptly replaced my order. Great job.
Jean - Thank you for your feedback, I'm sorry to hear the first order arrived leaking but we are so happy to hear that was taken care of and you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Joanne G.
February 26, 2020
Not exactly what I’d hoped for
POSTED BY:
Joanne G.
February 26, 2020
Not exactly the result I’d hoped for. The roots covered well, but the length application bottle wasn’t enough for my long hair and the result is lighter/patchy on one side. The overall effect tonally is closer to where I wanted to be however the ‘copper’ colour wasn’t near bright enough and has faded really quickly. The repurchase is saying it will only end a bottle for my roots but it’s the body of my hair that needs to most dye and more colour retention for a ‘copper’ look. I will probably be going back to the salon
Joanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Patricia R.
February 26, 2020
Like all the rest
POSTED BY:
Patricia R.
February 26, 2020
I really wanted to love this product. And they have an excellent marketing campaign. Salon product etc. But this product gives me no better coverage Integrity of color than all the over the counter products and I’ve tried them all.
I’ve even kept it on for an hour or more. It washes out fast And i use John Sebastian for brunettes Color shampoo and conditioner once a week as It has no sulphate etc.
Doesn’t work for me. Too expensive for over counter results.
After posting this review I received an email stating the various ways to keep my color fresh. I am 60 years old. I use every one of these precautions. . No hot or even warm water. I use lukewarm at best, color safe shampoo and conditioner for colored hair and for brunettes, no other styling products, no hot styling tools, etc. I don’t do much with my hair.
The bottom line is it’s just not a better product than the over the counter stuff I can purchase for half the price.
And it does have that weird waxy feel to it which I don’t like at all. Not a clean feeling. Make hair clumpy when rinsing it.
I am canceling my auto ship. I postponed it but there’s no need to continue it.
It may be great for others it’s just not working for me.
Lori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
tara B.
February 26, 2020
No refund for return. I did not like color n was told would be refunded
POSTED BY:
tara B.
February 26, 2020
The company isn’t bad but it’s disappointing to have customer service tell you it’s okay! Return the product and change the color when your ready disappointed me. Never refunded
Tara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email.
POSTED BY:
sonali D.
February 26, 2020
Color gives good luster but lots of hair fall
POSTED BY:
sonali D.
February 26, 2020
Good luster and good looking. But feels like lots of chemicals and ammonia. It smells ammonia while mixing. This can be improved I think. Lots of hair fall started after I started using this color.
Sonali - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer N.
February 26, 2020
Did not tackle the grays
POSTED BY:
Jennifer N.
February 26, 2020
The color kit did not cover the grays as it has in the past. Nothing was done differently than any previous time, same application, same amount of time to process on the hair. I always have my hubby check the back to make sure I've covered all the areas as I have before as well.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura J.
February 26, 2020
Still purple
POSTED BY:
Laura J.
February 26, 2020
I asked it to be just dark brown with less purple, but they just sent straight purple again. But also there was a mix up with the order so I appreciate the efficiency and I understand why it got messed up
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carla C.
February 25, 2020
Purple
POSTED BY:
Carla C.
February 25, 2020
I have been using esalon for years. This last one I got, I mixed it up and started to put it on my hair and noticed it was purple. Shook it some more, still purple. It was not the right color. I immediately went and washed my hair to make sure it didn’t turn into something crazy. Reported to Esalon. They did nothing, wouldn’t even refund my money for dye I had to throw out. Used Madison Reed instead. So disappointing
Carla - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa B.
February 25, 2020
Gray Hair Shining Through!
POSTED BY:
Lisa B.
February 25, 2020
I really like the color but some of those stubborn grays are still shining brightly. Oh well, I guess we’ll have to all get along ;-)
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tiffany F.
February 25, 2020
Red isn’t that red
POSTED BY:
Tiffany F.
February 25, 2020
Ordered a light brown copper golden colour which looked very copper in the photo. When I had applied my colour it was very dark and not much red to it. After the first wash basically all the red had gone and I’m left with brown hair. I spoke with customer service who said that I can request the exact colour I wanted, which was a redken copper mix. I found this website while looking for the redken colours I needed. Such a shame it didn’t work out. I will say though, that even though it’s not the colour I wanted, it does suit my complexion and a lot of people like it.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vanessa H.
February 25, 2020
Not the same colour as last time
POSTED BY:
Vanessa H.
February 25, 2020
Used this product last year and was really impressed, the colour and condition was amazing. Re ordered the same and has come out a lot darker and I really dont like it.
Vanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pam S.
February 25, 2020
They won’t stop emailing me to start again!
POSTED BY:
Pam S.
February 25, 2020
First reason I was disappointed was because the color faded so fast it was like using a temporary tint. But now, no matter how many times I write them and request to stop the emails and the products, they keep sending me emails to start up again, That’s the other reason why I rate them as a zero. No business ethics.
Pam - Thank you for your feedback. We apologize for the disappointing experience you had with our Automatic Emails. We're always looking to improve our service and products, and truly value everything our clients’ say. Please keep an eye out for an email with more help.
POSTED BY:
Genny T.
February 25, 2020
too bronzey
POSTED BY:
Genny T.
February 25, 2020
I think I hit a miss on this color. I would have liked something less bronze and more chocolate
Genny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
jayne B.
February 25, 2020
colour
POSTED BY:
jayne B.
February 25, 2020
The colour was too dark for me I found the mixture a bit to thick I could not squeeze bottle hard enough too get the mixture on to my hair and yes I did take the top off the bottle, had to finish my hair with brush took me forever although the shampoo and conditioner was great and smelt beautiful not shaw this is for me thank you...
Jayne - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gilda A.
February 24, 2020
Great color, didn’t cover grays
POSTED BY:
Gilda A.
February 24, 2020
I was pleasantly surprised that the end result was so natural and beautiful/rich/healthy looking. I did put 3 stars because the goal was to cover up my grays even though I have very few (about 10%-15). I did find that the semi permanent dye did not cover up my grays very well. When I first ordered this, I made sure to let my colorist know by writing it down on my comments What I needed out of the color. For my second order I am requesting to have permanent dye from now on to see if it will fix the problem.
Gilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sara L.
February 24, 2020
horrible
POSTED BY:
Sara L.
February 24, 2020
I want my money back this product did nothing to my hair it looked like it was going to when i was in and we followed directions to the exact specifications and it did nothing to my hair at all i am very upset i spent this money and was so excited to have it done and it did nothing
Sara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joan L.
February 24, 2020
Not dark enough
POSTED BY:
Joan L.
February 24, 2020
I wrote to the colorest. My hair even with the lite brunette had goldren tints. I never heard back. I have tried several times to get the color i wanted. I turned off my plan. And I want it off. Not surprisingly it's not off!! Please don't send anymore.
Joan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica H.
February 24, 2020
it was ok
POSTED BY:
Jessica H.
February 24, 2020
my hair has a hard time gettin color to stick so it didnt really stick.
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda B.
February 24, 2020
Broke out
POSTED BY:
Amanda B.
February 24, 2020
I did the strip test before hand and it went fine. Dyed my hair for grays and still see plenty of grays in my hair. Went to sleep after dying and washing my hair woke up with a rash on my face. Not pleased at all.
Amanda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
POSTED BY:
Yolanda M.
February 24, 2020
The colodir I picked is not the one I expected.
POSTED BY:
Yolanda M.
February 24, 2020
I think is very very difficult for me to pick the right color on my computer. It came too dark. It is not your fault.
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jackie H.
February 24, 2020
Poor grey coverage
POSTED BY:
Jackie H.
February 24, 2020
The product is nice to use and caused no irritation (unlike other permanent colours) but I noticed that although the roots took the colour well at first, it faded very quickly (in 3-4 washes) Cannot comment about the rest of my hair as it is coloured slightly darker and therefore there was no change (using the recommended method of application) Would use again, but not when I am trying to grow out the colour I have and create a softer look.
Jackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy L.
February 24, 2020
Orange
POSTED BY:
Tammy L.
February 24, 2020
Turned my hair orange! Will never buy or recommend this product again. I ordered a brown and I now look like a Damn copper penny. Ugliest color I have ever had.
Tammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sasha G.
February 23, 2020
Did not cover my stubborn grays
POSTED BY:
Sasha G.
February 23, 2020
I was so excited to try eSalon to cover my stubborn grays. Unfortunately eSalon did not work for me.
Sasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tara K.
February 23, 2020
Make my hair so Staticky
POSTED BY:
Tara K.
February 23, 2020
I love the color but it makes my hair so staticky!
It is so annoying that I decided to stop using it :(
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara P.
February 23, 2020
Completely missed the mark
POSTED BY:
Sara P.
February 23, 2020
After providing details, current photos and 3 desired color images I imagined I would be supplied with the right kit. I even spoke with esalon prior to make it clear that I want to remove my red tones out of my light brown hair to go to a lighter neutral blonde. The results I endured up with is a darker red shade. My hair seems darker and less bright compared to my natural hair color... Now I dont know what to do...I've uploaded a after photo to show the result. So upset about it.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna U.
February 23, 2020
Did not color grey hair
POSTED BY:
Anna U.
February 23, 2020
I followed instructions, bought permanent color, but it did not cover my grey roots
Anna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tammy B.
February 23, 2020
Please cancel my account. I do not want any more orders.
Caryl - We’re so sorry to hear that you were disappointed by the results of the Cutom Color. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for a solution! We truly appreciate your feedback.
POSTED BY:
Morgan G.
February 22, 2020
No difference
POSTED BY:
Morgan G.
February 22, 2020
I didn’t see any color change. I wanted a shade or two lighter with a cooler tone, at least. I didn’t see a difference and none of my friends did either. I have medium to dark blonde hair that holds a strawberry blonde tone, so maybe it was just too stubborn. Very good packaging though, everything was great quality and very cute. Just didn’t work on my stubborn orange tones.
Morgan- Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Penny R.
February 22, 2020
Not for me
POSTED BY:
Penny R.
February 22, 2020
Not happy with color cancel my orders don’t want any more just not for me thanks
Penny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey M.
February 22, 2020
Doesn’t last
POSTED BY:
Tracey M.
February 22, 2020
Hair color faded in two - two and a half weeks! Will cancel plan and go back to L’Oreal.
Tracey- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Marianne C.
February 22, 2020
Horrible
POSTED BY:
Marianne C.
February 22, 2020
Your product has turned my hair dark. I’m not sure why I’m being sent dark blond with an orange tint when I asked for light beige blonde. I quit this service.
Marianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
STACIA V.
February 22, 2020
It was okay
POSTED BY:
STACIA V.
February 22, 2020
The kit needs to come with a few more stain removers. The cool toolset was a bad choice but your video talked me into it. I have been dying my hair for over 10 years. The color was good but I couldn't focus on coloring my gray, due to the application choice the video recommended.
Stacia - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
CHAR S.
February 22, 2020
Great color but...
POSTED BY:
CHAR S.
February 22, 2020
Love the natural looking color, but it really dries out my hair no matter how much I condition it. I only color every 10 weeks but it does a number on my hair for several weeks following which is a real bummer cuz like I said I really like the color.
Char - We're truly sorry that our Made For You customer color did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kristin S.
February 22, 2020
Bad instructions, horrible colorist. Still gray.
POSTED BY:
Kristin S.
February 22, 2020
Got my first box in the mail yesterday and I was super excited to try today. Open up the box and found that the instructions they gave me were only for a root color and a 10-minute process for the ends when I clearly told them it would be an all over process that I needed. immediately picked up the phone to talk to one of their superb colorists to walk me through what I should do, and it was an epic failure. The girl on the other end of the phone barely had a pulse and zero customer service skill. over and over after I explain myself I kept being told that their suggestion was to only leave the color on 10 minutes on the ends no matter how many times I explain to her how persistent my grays were. I'm a blond that's about 75% Gray and I can tell the difference between blond and gray so I know when a color fails. I thanked her for absolutely zero help and went along to color my hair per their instructions so I didn't fry it. Even with 30 minutes on the roots as instructed, my temples and roots are still completely gray, Where the color did take on the rest of my hair for the 10 minutes it was being processed is burnt (but yes, blonde, for a week I'd guess, but it had absolutely zero coverage on the grays that frame my face. I will try to get a refund, but there's no way I'll do it again if they offer a replacement as their "guarantee." Buyer beware, you're not speaking to a stylist when you're calling in, they won't offer you any tips except for reading a script...if you challenge them with any question that is outside of their script all they tell you is "this is the only suggestion we have." Maybe they should hire "stylists" with a personality that show a little more excitement over the product, and add hype words to their script. "Yes! Sure! Happy to help! This is what I'd try!" Anything would have been better than the woman who I was interupting by my call.
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Gitte D.
February 22, 2020
Nice product and cheap
POSTED BY:
Gitte D.
February 22, 2020
I like the product but the colour i got wasnt what i expected it wasnt dark enough my hair colour is now a mix of light red and orange i wanted a darker red like mahogni dark red/brown,but it was worth trying something new and the price it good so are the product..
Gitte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jamie M.
February 21, 2020
Grays, Grays Everywhere
POSTED BY:
Jamie M.
February 21, 2020
I am loving the color, but it’s only lasting about a week before my grays start to show their ugly face again. This happened with my last coloring too so really I have only been 100% satisfied with the way my very first coloring lasted. I have debated canceling because the store box coloring lasts longer and covers my gray much better than this has and is less expensive.
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
CHERYL L.
February 21, 2020
Not for Me!
POSTED BY:
CHERYL L.
February 21, 2020
My requested pale / Nordic-type blonde shade is not what I received; instead, I have an almost pink / gold shade and most unflattering to my skin and eye color! The rinse made it worse.
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carole J.
February 21, 2020
Poor gray coverage
POSTED BY:
Carole J.
February 21, 2020
Immediately after coloring my hair I saw gray hair around my face and within 1 week all my gray was clearly evident. Not happy with color coverage and shade!
Carole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brandy M.
February 21, 2020
Mixed feelings
POSTED BY:
Brandy M.
February 21, 2020
My hair looked great after coloring, very shiny and soft! My only complaint is that it did not fully cover my grays.
Brandy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jeanne M.
February 20, 2020
Ammonia, overall color
POSTED BY:
Jeanne M.
February 20, 2020
The quality of the color is good but this product has a very strong ammonia smell that I cannot deal with. I also pre-treated my difficult grays 15 minutes before coloring the rest of my hair and 30% of these strands did not take the color.
Jeanne - We’re so sorry to hear that you were disappointed by the results and smell of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon B.
February 20, 2020
Color not taking
POSTED BY:
Sharon B.
February 20, 2020
It’s not so much of a bad review, it’s just that it didn’t take to my roots well enough. I’ve used another brand & it’s amazing. Yours cost way more but didn’t do the job. Not saying yours not good quality, it just didn’t give me what I want
Sharon - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly M.
February 20, 2020
Didn’t cover my grey
POSTED BY:
Kelly M.
February 20, 2020
Absolutely didn’t touch my grey. I don’t want to use this again
Kelly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stephanie J.
February 20, 2020
Did not like
POSTED BY:
Stephanie J.
February 20, 2020
I didn’t care for the product...it didn’t seem to cover the gray sufficiently but only darkened and dulled my natural hair color. Will not be reordering.
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Glenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jessica W.
February 20, 2020
Lovely color
POSTED BY:
Jessica W.
February 20, 2020
I absolutely love the color but it washes out within a week. Really disappointed.
Jessica- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan L.
February 19, 2020
Did not change color
POSTED BY:
Susan L.
February 19, 2020
I asked for the hair color to be more blonde and it surely was not
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joellen L.
February 19, 2020
Not a fan
POSTED BY:
Joellen L.
February 19, 2020
The color is coming out quicker than the box. I am attempting to cancel my account.
Joellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Natalie T.
February 19, 2020
Disappointed
POSTED BY:
Natalie T.
February 19, 2020
Too drying, fading quickly with each wash. Kudos on being cruelty free though!
Natalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Donna S.
February 19, 2020
Darker color than I had
POSTED BY:
Donna S.
February 19, 2020
Color was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed.
Donna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Daniele C.
February 18, 2020
Wrong color
POSTED BY:
Daniele C.
February 18, 2020
I'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews!
Daniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cady M.
February 18, 2020
Not sure if it was user error or not
POSTED BY:
Cady M.
February 18, 2020
I bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed.
Cady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Theresa A.
February 18, 2020
3rd time wasn't a charm
POSTED BY:
Theresa A.
February 18, 2020
I continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me.
Theresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
May G.
February 18, 2020
not happy
POSTED BY:
May G.
February 18, 2020
was so exited to use this product had high hopes.But my hair was just blk not nlue/black i asked for...
May - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Craig k
February 18, 2020
Didnt get correct color and customer service was not good
POSTED BY:
Craig k
February 18, 2020
I Tried to reach customer service by sending multiple messages since they give you that choice or a phone #. Sending a message is more convenient for me and I did not hear back in timely manner. I ended up calling since that was also listed as a way to contact them.I was told my color shipped. I told them it was wrong and was told by 2 different reps I REALLY SHOULD HAVE CALLED INSTEAD OF SENDING MESSAGES. (I sent 3 different messages) Then Esalon should take away the CONTACT info choice of sending a message if that wont get help or answere questions. Very disappointed in the color not being what I wanted but it could have been solved befor it was shipped if someone got back to me. I would have continued buying from esalon but to have 2 reps say I should have called was like saying it was my fault. They did Tell me to write return to sender on the box and put the package in mail and I will be refunded. The product,when done right is great but the customer service wont keep me coming back.
Craig - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Bridget R.
February 17, 2020
Not covering grey
POSTED BY:
Bridget R.
February 17, 2020
I love the color, but Immediately after rinsing I can see greys. I’ve tried saving and reapplying more color to those spots, I’ve also left the color on longer than recommended in those areas...it just isn’t coloring my greys, which is the only reason that I color my hair.
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
dorothy S.
February 16, 2020
Dark
POSTED BY:
dorothy S.
February 16, 2020
I do not like the color. It is way too dark. Does not even look brown.
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy L.
February 16, 2020
Did not like!
POSTED BY:
Kathy L.
February 16, 2020
I ordered dark red mahogany for my hair, came out black with no red tones! Now I have to strip my hair color, thanks to eSalon! It also made my head very very very dry!!!
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maram Z.
February 16, 2020
Not bad but not great either
POSTED BY:
Maram Z.
February 16, 2020
The colour came out darker and brassier than I would have liked, I will give it another try but I will abandon it if it doesn’t work this time
Maram - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine C.
February 16, 2020
Ugh
POSTED BY:
Christine C.
February 16, 2020
Pretty color like alit but my hair in middle so dark and my roots and ends are so bright. I love color on ends and top but my other hair looks black. I followed a instructions. Exactly. Even in shower. So upset. Can't wear hair down now. So disappointed and embarrassed.
Christiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cari D.
February 16, 2020
Color
POSTED BY:
Cari D.
February 16, 2020
This is a good product but I like to change things up every once in while.
Cari - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about wanting to change things up. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Angelia B.
February 16, 2020
Does not cover grey hair
POSTED BY:
Angelia B.
February 16, 2020
I have tried your product twice now and both times I still had grey hair that was not fully colored.
Angelia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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