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Laura- We are so thrilled to see that you liked the color; however, we’re truly sorry that our color stained your scalp after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica K.
June 13, 2020
A little disappointed.
POSTED BY:
Jessica K.
June 13, 2020
I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it.
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon M.
June 13, 2020
WORST CUSTOMER SERVICE EVER!!!
POSTED BY:
Sharon M.
June 13, 2020
I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again.
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruth L.
June 13, 2020
Not happy
POSTED BY:
Ruth L.
June 13, 2020
I just dyed my hair today 6/13/20 and already getting another shipment
I want more red in it that I can see whether I’m in the house or in the sun
I don’t like this color at all
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Farrah A.
June 13, 2020
It’s not the same color as last time
POSTED BY:
Farrah A.
June 13, 2020
I liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted.
Farrah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
H.L 2020
June 12, 2020
Wrong
POSTED BY:
H.L 2020
June 12, 2020
My review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money.
H.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Elissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chantel L.
June 12, 2020
Easy to do but color is no good!
POSTED BY:
Chantel L.
June 12, 2020
So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again.
Chantel- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra B.
June 12, 2020
Not at all the color requested.
POSTED BY:
Sandra B.
June 12, 2020
I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown.
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia P.
June 12, 2020
Incomplete order
POSTED BY:
Cynthia P.
June 12, 2020
When I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken?
Cynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jovettee B.
June 12, 2020
Disatisfy
POSTED BY:
Jovettee B.
June 12, 2020
The color did not last a all so upsetting only covered my grays for a week or less
Jovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Emy H.
June 12, 2020
Not so great
POSTED BY:
Emy H.
June 12, 2020
Although I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat.
Emy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kim J.
June 12, 2020
Average Provider at Best
POSTED BY:
Kim J.
June 12, 2020
Quarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer.
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Laura B.
June 12, 2020
Product good! Color not what I expected!
POSTED BY:
Laura B.
June 12, 2020
The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lyndsey B.
June 12, 2020
Still have roots but now a different colour!
POSTED BY:
Lyndsey B.
June 12, 2020
Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result.
Not worth the money and I won’t be buying again.
Lyndsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nancy F.
June 12, 2020
Change hair color
POSTED BY:
Nancy F.
June 12, 2020
I wanted o play on my grays so I picked the purple pearl which was a beautiful gray with a hint of lilac and you gave me mostly dark brown, red and purple mix. I don’t see how I can contact my colorist so I’m writing it here. Send an email with no response to the issue. Tell me how I can contact you. Please
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lucille L.
June 11, 2020
Product not received
POSTED BY:
Lucille L.
June 11, 2020
I cannot give a good rating because I have not received my order yet.
On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here.
I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls.
Please review this situation and let me know how to proceed.
Thank you
Sincerely,
Lucille Lanteigne
25 of 36 people found this review helpful. Did you?
Lucille- We’re truly sorry that your color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Katherine D.
June 11, 2020
Shipment
POSTED BY:
Katherine D.
June 11, 2020
Not sure why my shipment has not arrived, ordered on the 6/2 today is the 11th. Never happened before.
Katherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Melissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Geena P.
June 11, 2020
Color doesn’t stick
POSTED BY:
Geena P.
June 11, 2020
The quiz method is not very accurate. I mentioned my hair turns extremely red orange or brassy when I color it. And of coarse my hair turned orange. The whole process was very messy and drippy. I colored my hair using the bottle method. Unfortunately I live at high elevation so both of the bottle lids were cracked upon arrival causing a lot of the product to be wasted. Esalon was kind enough to send a new color. I recolored my hair following their instructions but the color did not stick. Overall I would never use esalon to color my hair and I do not recommend them. I know have to pay to have my hair color corrected at an actual salon
Geena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly K.
June 11, 2020
Expected more noticeable change
POSTED BY:
Kimberly K.
June 11, 2020
This was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful.
However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around.
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paula D.
June 11, 2020
Colour too dark
POSTED BY:
Paula D.
June 11, 2020
The colour was much darker than I had asked for. I wanted a light base colour but a bright copper and it turned out much darker
Paula- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kay B.
June 11, 2020
Disappointing
POSTED BY:
Kay B.
June 11, 2020
This was my second time using eSalon. The first time everything was perfect. This time....not so much. I placed the order on a Thursday and for a week the message on the site stated "your stylist is working on your color". After a week I received the "your order has shipped" however when I checked the tracking info it just stated that the package was on the way to a shipping facility. I recognize that shipping is delayed currently due to the virus and this may not have totally been your delay.
When the package arrived I opened it to find that it was missing the shampoo, conditioner, and - most importantly- the brush. Had I not waited so long to receive the color I would have returned it.
Kay- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellen S.
June 11, 2020
Not bad
POSTED BY:
Ellen S.
June 11, 2020
I find it very easy to do but find it does not cover grey as much as salon products do. I also though the touch up spray came with every order.
Ellen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Judy B
June 11, 2020
Not a good color match
POSTED BY:
Judy B
June 11, 2020
I intentionally gave you the brand name and number of the product I was using that was the color I like on my hair. What you send me was lacking in the red coloring of the Auburn. So the color you sent is really more brown than Auburn on my hair. My hair is more dry since I use this product. Rather disappointed. Will have to consider if I want to order again. I will wait and see how long this lasts.
Judy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Elizabeth C.
June 11, 2020
Ginger orange 😞
POSTED BY:
Elizabeth C.
June 11, 2020
Unfortunately my hair came out gingery orange, I was very disappointed and upset that I put a box set over it darker which I don’t line but it was soo finery orange, I have enclosed a photo to show you in my account, it ended up far worse than it was. I don’t want to order anymore as my hair has been dyed too much in a short space of time. My hair did feel nice though but I’am soo upset .
Elizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Laura H.
June 11, 2020
Color
POSTED BY:
Laura H.
June 11, 2020
Disappointed , they did not send the brush applicator and now I have to go buy one. It’s a very important tool even though I used the bottle.
Thank you
Laura - We appreciate your feedback! Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion. Please let us know if there is anything else we can help with.
POSTED BY:
Stefani F.
June 11, 2020
The Worst Hair Color Ever
POSTED BY:
Stefani F.
June 11, 2020
I sent in my photo with my dark brown hair and said I would like to go slightly lightly..... I received my kit, followed the directions exactly and my hair came out BLACK.... the BLACKEST BLACK you have ever seen. Not impressed. My hair feels and looks very damaged. Have a appointment to have a professional fix this disaster.
Stefani- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Trish C.
June 11, 2020
Coverage of grey/white hair Failed to cover roots
POSTED BY:
Trish C.
June 11, 2020
Followed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering.
Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light.
Trish - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna S.
June 11, 2020
Unhappy with color and customer service!
POSTED BY:
Donna S.
June 11, 2020
I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :(
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca E.
June 11, 2020
Not for me
POSTED BY:
Rebecca E.
June 11, 2020
The strong smell and burning of my scalp was just too much for me.
Rebecca - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Sandra C.
June 11, 2020
Missing an entire order
POSTED BY:
Sandra C.
June 11, 2020
I am missing an entire order that was shipped May 29th. When I go to support for esalon, I am unable to submit my complaint. I am not using this company anymore.
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear about this. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brandi D.
June 10, 2020
It looked really good for 2 weeks
POSTED BY:
Brandi D.
June 10, 2020
This does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol.
Brandi - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Natasha S.
June 10, 2020
No overall color or grey coverage
POSTED BY:
Natasha S.
June 10, 2020
When I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest.
Natasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue W.
June 10, 2020
Did not like the golden color
POSTED BY:
Sue W.
June 10, 2020
I was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks.
Sue - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi B.
June 10, 2020
My hair is still 2 different colors
POSTED BY:
Heidi B.
June 10, 2020
I colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience.
Heidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Niki G.
June 10, 2020
100% Orange hair
POSTED BY:
Niki G.
June 10, 2020
I followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed.
Niki - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Liudmila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Frances T.
June 10, 2020
This rating should be zero stars.
POSTED BY:
Frances T.
June 10, 2020
I’ve had terrible service with esalon. I originally ordered more than two months ago. After a month, they finally agreed to send a replacement order. Many weeks later I called to see where my replacement order is and I was bluntly dismissed. Now I’m getting email prompts to review products that I haven’t used.
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine R.
June 10, 2020
No product received
POSTED BY:
Christine R.
June 10, 2020
I still have not received my first order-ordered May 20th. I have since cancelled my account as I have not been able to try your product and my hair dresser is back in business. I am disappointed with your service. Not sure if I will ever receive my product but my credit card has been charged the $12 for my order. I am looking for a refund if I do not receive my order.
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara B.
June 10, 2020
Color does not last as long as color in local salon.
POSTED BY:
Barbara B.
June 10, 2020
This color only lasted about one half the time that color from my old local salon did.
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Renea K.
June 10, 2020
Didn't cover gray
POSTED BY:
Renea K.
June 10, 2020
I like the multi dimensional color but did not cover gray
Renea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maura H.
June 10, 2020
Canceled order
POSTED BY:
Maura H.
June 10, 2020
Not enough gray covering pain in rubbing wet gloves then rubbing through my hair. Do no like at all. Cancel my order. Would rather use something else.
Maura - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. Please keep your eyes out for an email from us shortly.
POSTED BY:
Debbie D.
June 10, 2020
Not satisfied
POSTED BY:
Debbie D.
June 10, 2020
The top of my hair is very yellow on top. When I first color it looks good after 4 weeks it starts turning gray and yellow on top at the roots by week 5 it’s all yellow and gray mix. Sent plenty of pics but no change. Not satisfied. I followed instructions as given.
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna L.
June 10, 2020
Missing shampoo and conditioner
POSTED BY:
Donna L.
June 10, 2020
This is the second time that my "The Kit" box did not contain shampoo and conditioner. I excused it the first time, but if you are not going to send them, don't include them on the list on the box
Donna - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.
Deanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Phyllis J.
June 10, 2020
Not better than box dye
POSTED BY:
Phyllis J.
June 10, 2020
I sent in a photo so the colorist could see what my hair looked like. Clearly due to quantitative, there was alot of grey. I requested a all over color, dark brown, no black. What I got was patchy coverage of the grey in the back and sides of my head, and 1 side of grey coverage above my forehead. I am left with random light brown patches where color didnt work, the grey wasnt covered and black hair from my neck down and dark brown color on my head.
I have used box dye in the past and it has never left patches and inconsistent color coverage. So I assumed eSalons product would be of superior quality and wouldn't have any issues. At the worst, I thought I wouldn't like the color. Never did I expect the mess I got. Now I have to spend more money for a color correction to fix this. I am requesting a refund.
Pyllis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
rhonda P.
June 10, 2020
This is the absolute worst hair color ever. Now i can't leave the house. Wow.
Rhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessika R.
June 10, 2020
It started pinkish light brown ...
POSTED BY:
Jessika R.
June 10, 2020
So it's turn it out pretty good initially, as I was going for a pinkish light brown/dark blond... But now it's turned into this very copper-ish darker brown that I don't like. This color changed too much, despite me purchasing their shampoo/rinse & tint to use in between washes.
And unfortunately they shipped yesterday the same color... I think I just wanna go back to my own color which was a Light ash Brown. Maybe they will allow an exchange for my natural color?
Jessika - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Georgia H.
June 10, 2020
Ups and downs
POSTED BY:
Georgia H.
June 10, 2020
Packaged really well and arrived quickly, lovely touches having my name on the bottles extra.
A little disappointed with the colour I’m definitely a mid to dark brunette instead of dark blonde. Very chocolatey which is really not what I wanted. I wanted to cover brassy tones in my blonde hair by going a little darker and now I’m not even close to blonde. I had a very very brief phone call on an American number from which I was disconnected twice and simply told I wasn’t going to be the colour I’d chosen but I’d still be blonde. All in all a really great product and service but clarity on the colour needs to be more of a focus as in my case I’ve now essentially ruined four years of salon treatments going blonde. Oh well what is quarantine for if not experimenting.
Georgia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Flossy
June 9, 2020
Still left with dark roots - waste of time
POSTED BY:
Flossy
June 9, 2020
I purchased a permanent dye plus an ends refresh. The ends worked well - colours good, vibrant, but I think that the eSalon colour is trading off the good work of my normal salon. The roots which are around 10/15cm were a failure - there’s no visible change to my hair unless you shine a bright light on my head. In daylight there is still an obvious place where my roots end and my original colour began. When I placed my order, I provided photos of my hair colour taken by my stylist several months ago as a guide, so I don’t understand the failure. I’ve messaged my colourist and sent photos to show why I’m disappointed, but I’ve not had any response. If this the best eSalon can do, prepare to be underwhelmed.
Flossy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Fernanda S
June 9, 2020
Rich package, poor product
POSTED BY:
Fernanda S
June 9, 2020
I was so anxious to see the amazing results using two different shades on my hair, one for the roots and one for the length, that I got extremely excited to open the beautiful package when it arrived in my house. I used it while recording a video to post online, so sure it’d work! Poor me. I’ve ended up with an orange root and a red hair. It didn’t color my whites (and a have just a few of them here and there), and it has left my hair heavy and dry for a few days. Really disappointed. I really wanted this to have worked out, but it was a complete disaster! I ended up deleting the video and re-dying my hair with the over-the-counter product I’ve been using for the last 10 years.
Fernanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ann P.
June 9, 2020
wrong colour and bad customer service!
POSTED BY:
Ann P.
June 9, 2020
Made my blonde hair yellow and didn't cover any grey. Took 4 emails to customer services and wasn't offered a free new colour.
Ann P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna F.
June 9, 2020
Pros and cons
POSTED BY:
Donna F.
June 9, 2020
Great service and color. I would have hoped it would have lasted longer.
Donna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Karen M.
June 9, 2020
Not 100% happy
POSTED BY:
Karen M.
June 9, 2020
Underneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied!
Karen M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions.
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy C.
June 9, 2020
Awful
POSTED BY:
Nancy C.
June 9, 2020
I have used esalon in years past and I used to love it. However starting up again last month using the product, it’s awful, I followed directions exactly and yet after I washed my hair Thoroughly there were still black patches all over my scalp and when I touched my head I had black all over my fingers it was awful. As I said I use this product in years past and never had an issue like this I don’t know if they’ve changed the formula but it was awful and I will never try it again.
Nancy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Kathleen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results.
POSTED BY:
Mayra S.
June 9, 2020
Didn’t cover my gray
POSTED BY:
Mayra S.
June 9, 2020
Color was not the right one, I have jet black on my hair this was too light
Mayra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Margaret P.
June 9, 2020
Not good for gray hairs
POSTED BY:
Margaret P.
June 9, 2020
I asked for dark brown with copper color to do an ombre. The combination worked but unfortunately my gray hairs did not take the colors both dark brown and copper. So it does look odd when I pull my hair up in a pony tail.
Margaret- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jen S.
June 9, 2020
Great color- poor coverage
POSTED BY:
Jen S.
June 9, 2020
Color matched perfectly but didnt cover my grays around my hair line
Jen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Veronica P.
June 9, 2020
Great idea, poor execution...
POSTED BY:
Veronica P.
June 9, 2020
My low rating is more for my overall experience and not judging the product. My color goals are just not possible with an at-home approach. The coloring products quality were really nice and deserve a 5/5 rating. The instructions however were confusing and I do not feel like it was as effective as it could me. I confirmed this with a color specialist. The instructions get a 2/5 rating. Take my opinion with a grain of salt. If you are just doing an all over color without highlights/dimension then this is the product for you!
Veronica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Moira F
June 9, 2020
Didn't use
POSTED BY:
Moira F
June 9, 2020
I mixed my color, but didn't use it as the smell was so strong and irritating
Moira- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathi C.
June 9, 2020
Too Dark
POSTED BY:
Kathi C.
June 9, 2020
Color was supposed to be dark brown with gold undertones. I have black hair now.
Not impressed.
Kathi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
carmela B.
June 9, 2020
Review of dye
POSTED BY:
carmela B.
June 9, 2020
Waited a very long time for delivery. When received I applied as directed. When the dye came off not a grey hair was covered and very little color took on the rest of my head! Would not recommend or use again. Would like a reimbursement since I was not happy at all. Thanks for your attention to this matter.
Carmela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janine C.
June 9, 2020
I like the color but...
POSTED BY:
Janine C.
June 9, 2020
I like the color but it did not fully cover my greys. The directions said to leave on for 30 minutes. Thinking I should have left on for longer.
Janine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lorraine L.
June 9, 2020
looks like cheap dye job
POSTED BY:
Lorraine L.
June 9, 2020
the color is much darker than I requested, with shades of red. I request cancellation of my account and no more products!
Lorraine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Devon R.
June 9, 2020
Sent wrong hair color
POSTED BY:
Devon R.
June 9, 2020
I ordered red hair color. They emailed me with a question about it, but by the time I responded they'd already sent the color and changed it to medium brown. I don't understand why they would take the red out completely. Now I have hair color I can't use. They offered me a complimentary color in the future, which I guess is nice, but they've kinda turned me off for now.
Devon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aasanda T.
June 9, 2020
Not good at all
POSTED BY:
Aasanda T.
June 9, 2020
The color (dark brown) I picked didn’t change my root color (soft black) at all and only colored (darkened) the highlighted portion. It is more like a toner color rather than a permanent hair color. Color started fading away after two washes! Not worth the time I spent to color my hair nor the money! Need to go back to the beauty store when it is reopened!
Aasandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Claudia A.
June 9, 2020
Great color, undependable service and delivery
POSTED BY:
Claudia A.
June 9, 2020
My order was shipped on May 28 and as of June 9 it has not been received. I leave on a trip June 11. Fabulous color means nothing if it doesn't arrive
Claudia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marybeth F.
June 9, 2020
Poor application
POSTED BY:
Marybeth F.
June 9, 2020
I have emailed three times to no response. I also tried calling and was cut off. This has caused me to cancel my future orders. I did not receive a brush with my last two orders. I did not discover the missing brush until I had already applied the solution which resulted in poor coverage. I checked the next box and it also did not include a brush. I have been trying to contact someone as to how to return this product as it won’t work for me to no avail. I now have a $27 product on my shelf that is a waste. The lack of customer service has been very disappointing.
Marybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candy R.
June 9, 2020
Poor labeliñg
POSTED BY:
Candy R.
June 9, 2020
Not realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience!
Candy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharmeen M.
June 8, 2020
DO NOT recommend at all
POSTED BY:
Sharmeen M.
June 8, 2020
The first color I received was OK. I provided my feedback to lighten the color thinking it is a learning curve. I got confirmation that the color was changed. I put the color on today and to my HORROR--it is 5-8 SHADES DARKER- a completely different color. BEWARE.
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We are sorry to hear that your color formulation came out darker than you were expecting. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Floriana A.
June 8, 2020
Perfect color match
POSTED BY:
Floriana A.
June 8, 2020
My colorist matches my color perfectly. I originally came up with golden blonde when taking the quiz but sent a color and my colorist changed it to light blond and it was perfect. The only reason I gave it a three is because my grays are showing after three weeks of me applying the color and my roots are just starting to grow a little so they color faded on my grays.
Floriana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Denise L.
June 8, 2020
too dark but very healthy hair
POSTED BY:
Denise L.
June 8, 2020
my byline I think says it all - it's a color system that I required assistance with but that was fine and my hair feels very healthy -very nice finish and shine. The color guard and removal for skin also great. but am using only due to COVID and will return shortly to my salon.
Denise - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori B.
June 8, 2020
do not like this blonde
POSTED BY:
Lori B.
June 8, 2020
please cancel . This blonde is very honey or yellowish blonde
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy S.
June 8, 2020
Need Brighter & Lighter
POSTED BY:
Judy S.
June 8, 2020
Was expecting lighter and brighter color. Found it to be dull. Perhaps next time we adjust the color a little bit more.
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Janet P.
June 8, 2020
Gone
POSTED BY:
Janet P.
June 8, 2020
I love my color. It is stunning and I am very pleased with one exception......it’s GONE!
I put it on on May 18 and I am back to my pre- application color. I only shampoo twice a week with Framesi Color Lover shampoo and conditioner, and I cover my hair when outside. I am hopeful that this can be remedied with the tint rinse I ordered with my next order. I expected the color to last at least 4 weeks and and will see if the rinse helps.
Janet- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lina G.
June 8, 2020
Gray and shine
POSTED BY:
Lina G.
June 8, 2020
I like the color but it didn't cover my grays as expected. After the second wash they started showing again. Also, the hair has lost its shine with this product (Dont know why if havent made any other changes to my hair routine)
Lina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christa G.
June 8, 2020
Missing products
POSTED BY:
Christa G.
June 8, 2020
I did not receive everything I ordered and paid for. I was missing the second set of gloves, and also the shampoo and conditioner. This hasn’t happened before so not sure why it happened now. Hopefully this doesn’t occur again in the future. I did receive a sample of another product that was sent in the box and it said it was for dry hair, which I do not have. I ended up using it because I didn’t get the kit, needless to say it left my hair dry and frizzy after my color. I am rather dissatisfied with this round of color kit, or lack thereof.
Christa- We’re truly sorry for your recent experience with our color kits. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Angela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill K.
June 8, 2020
made worse
POSTED BY:
Jill K.
June 8, 2020
I needed to cover the hair "gap," made it worse. reached out via fb messenger - no response. asked for a refund - no response. cancelled subscription.
Jill- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maryanne H.
June 8, 2020
TOO DARK! NO SHINE!
POSTED BY:
Maryanne H.
June 8, 2020
It's been too dark since 1st order. No, shine at all. Dull!
Maryanne- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Suzanne M.
June 8, 2020
Mistake in my order
POSTED BY:
Suzanne M.
June 8, 2020
I received an all over color with my root set that I didn't order. At first I thought that was so great of eSalon to include something extra for no charge and I still think that IF they put more thought into it. It was too dark and turned all of my hair brown and I'm a blond. The only reason I used it is because I trusted eSalon and assumed it was the right thing for my hair since they included it with my set. I can't wait to get my color done at a salon so I can get rid of this brown. Generous to include extra but they should know that base and all over color are different.
Suzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Gabrielle- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Melinda G.
June 8, 2020
Did not cover
POSTED BY:
Melinda G.
June 8, 2020
I had my Daughter do my hair with the brush supplied so I would not miss anywhere. I could still see the gray at the hair line and part especially at the top back of my head. I don't know if my hair is just stubborn or not conducive with your product but I have had better results from a store brand. I would like my money back for the color.
Melinda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Yodit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Arielle Y.
June 8, 2020
The strong smell was nauseating, color way off
POSTED BY:
Arielle Y.
June 8, 2020
The smell of the product was so strong that even though I had the ceiling fan and AC on, I thought I was going to pass out. Could barely breath.
Had to finish applying it outside in my backyard and even then, the smell was awful. Then after surviving the application and the 30 min, the outcome was not at all the color I wanted. I wanted a brown with redish undertones, but the color is almost black and my roots a little lighter and grays not fully covered.
Arille- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Maria O.
June 8, 2020
Not strong enough
POSTED BY:
Maria O.
June 8, 2020
It has been 3 days now since I colored my hair,I followed the instruction but I noticed that my gray hair did not get cover very well. I did not like it.over the counter hair dye works better than this.I am very disappointed.
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Catherine C.
June 7, 2020
The color is exactly what I wanted...
POSTED BY:
Catherine C.
June 7, 2020
but the product is very harsh and the smell of ammonia almost overwhelming. Although I am happy with the color I do not think I will be ordering from esalon again.
***Update, I use only the finest shampoos and conditioners formulated specifically for color-treated hair but my hair now looks brassy. I have never had this problem with any other color, salon or store bought. I am very disappointed with this product.
Catherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
donette V.
June 7, 2020
Wrong color
POSTED BY:
donette V.
June 7, 2020
I received my color and was so happy to give it a try. yesterday I did and now I have black hair instead of dark brown other than that it’s ok will go back and try to adjust my color if same problem occurs I will not use them again.
Donette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Betty J.
June 7, 2020
Too much not happy with color
POSTED BY:
Betty J.
June 7, 2020
Too much needs to tone down not for me and the gray on my hair already shining threw
Betty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Corinne kwak K.
June 7, 2020
Too dark
POSTED BY:
Corinne kwak K.
June 7, 2020
I wrote 2 times That the haircolour is too dark. Nothing has change. When I Look to my recent colour it still is too dark. I don’t want It anymore.
Corinne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Theresa A.
June 7, 2020
Not pleased !!
POSTED BY:
Theresa A.
June 7, 2020
It did not cover my gray and did nothing for the ends. Was so very disappointed!!!
Theresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marcy E.
June 7, 2020
Too much red and didn't cover grays?
POSTED BY:
Marcy E.
June 7, 2020
Well... too much red and didn't cover grays-- what was the point?
Marcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brittany P.
June 7, 2020
Ash Blonde ended up Strawberry blonde
POSTED BY:
Brittany P.
June 7, 2020
I wanted an ash blonde and it ended up being a strawberry blonde almost red and was very brassy I did have toner on hand as I know blonde colors tend to come out brassy and I do have slightly red undertones in my hair but I was very unhappy with how the color came out overall even after using the toner and getting rid of most of the brassiness I was left with a strawberry blonde/red color. I did attach a picture of the color I am trying to get (an ash blonde) in my color adjustments and hopefully they will be able to correct until then I guess I'm stuck with this red for a few weeks. 😞
Brittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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