Ich habe mich täuschen lassen, indem ich für das 2. Osterfest bezahlt habe, was teurer ist, und ich wusste nicht, dass Sie ein Abonnement haben, bitte kündigen Sie alles
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fatma zohra L. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Christi M.
enero 8, 2024
Grays not covered
PUBLICADO POR:
Christi M.
enero 8, 2024
I like the color itself but it did not cover all my gray. I am very disappointed as I followed the instructions to a T and was so excited for results but my gray is clearly showing thru
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Christi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy P.
enero 8, 2024
Purple Hair
PUBLICADO POR:
Amy P.
enero 8, 2024
This shipment turned my hair fucisa purple color, not auburn red
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nasrin G.
enero 8, 2024
The outcome wasn't satisfactory
PUBLICADO POR:
Nasrin G.
enero 8, 2024
Well, it's too dark on my hair. My family even didn't realize I color my hair. I expected more change.
I can say the quality of the product is good. It didn't damage my hair. Also, I feel my hair is smoother after coloring but the color itself didn't go as I expected.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Nasrin! We are sorry to hear that your color was too dark. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Darlene P.
enero 7, 2024
Turned my hair orange TWICE in the last 6 months
PUBLICADO POR:
Darlene P.
enero 7, 2024
I have been a customer since 2016 dying my hair every 4 weeks. July 2024 I dyed my hair as usual and once dry I noticed my hair was orange wherever the dye was put in my hair. I called esalon & they apologized and shipped out a replacement box for free. I did notice that the dye had exploded out of the bottle in the garbage can where I had thrown it out and this never happens. Fast forward to Dec 2024, dye my hair and hair is orange again! I’m so upset as this is the second time and it is the holidays and I have events to attend and my hair is orange. I call esalon and ask them to please overnight the replacement box. I ask why this is happening and the colorist on the phone admits I’m not the first & that they've been having warehousing issues!!! Needless to say they said they would ship out express and they did not and I got it 10days later and spent the holidays with orange hair. The dye also again exploded out of the bottle in garbage can. After being a loyal customer for 7 years and they can’t even correct their mistake in a timely manor. I am done with this company.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle S.
enero 7, 2024
Too light & didn’t cover grays
PUBLICADO POR:
Michelle S.
enero 7, 2024
I asked for the darkest brown with copper tones. My hair is now a light coppery brown color. Also, it didn’t cover up my grays. I followed the instructions exactly and I’m very disappointed in the results. Another problem was the smell. I’ve used a few different hair color services to try find the best one for me, and this one was the most chemical smelling. I’m still sneezing hours later. And the shampoo & conditioner were just ok, nothing special there.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Michelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application and for the color turning out lighter than expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bozena E.
enero 5, 2024
Brennt auf der Kopfhaut
PUBLICADO POR:
Bozena E.
enero 5, 2024
!. Allergisch gegen das Produkt, fragliche Qualität. Der Farbton nicht optimal, hielt nicht lange an, Das Produkt sehr teuer und die versprochenen Preisnachlässe von 10 - 20% nicht eingehalten.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bozena E.- Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Marlis K.
enero 5, 2024
Haarfarbe
PUBLICADO POR:
Marlis K.
enero 5, 2024
Leider habe ich kein Abo abgeschlossen gehabt und einfach nochmal farbe geschckt bekommen.Die Farbe sagt mir garnicht zu . Ausserdem ist diese sehr teuer.Irgendwie bekam ich das Päckchen im Briefkasten und dadurch konnte ich die Annahme nicht verweigern.Ich möchte gern ein Retoureschein erhalten so das mir die Rücksendung nichts kostet.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marlis K. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen.
PUBLICADO POR:
Sarah S.
enero 4, 2024
Failed schedule delivery
PUBLICADO POR:
Sarah S.
enero 4, 2024
I requested every 4 week renewal and I am still waiting for my order after 5 weeks. Extremely disappointed.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donia K.
enero 4, 2024
Horrible
PUBLICADO POR:
Donia K.
enero 4, 2024
Might just as well get a hair dye from Poundland from blond ash to red head not what I expected
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Donia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Linda D.
enero 4, 2024
Not covering
PUBLICADO POR:
Linda D.
enero 4, 2024
Still not covering my gray hair
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
blinzho
enero 4, 2024
Soft black
PUBLICADO POR:
blinzho
enero 4, 2024
Did not like final mixture, too light and did not give desired results after applying
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Blinzho - We’re truly sorry that our color did not meet your expectations. We'd love to craft a unique shade for you, designed to better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sharon J.
enero 3, 2024
Color drab
PUBLICADO POR:
Sharon J.
enero 3, 2024
Too dark it's ok I'm going to a professional colorist thanks for trying... I'm cancelling my orders with esalon thanks for trying I am not a happy customer...
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Liliana A.
enero 3, 2024
Didn’t cover grays.
PUBLICADO POR:
Liliana A.
enero 3, 2024
It didn’t cover gray hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Liliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dorota Z.
enero 3, 2024
Super long delivery and additional costs
PUBLICADO POR:
Dorota Z.
enero 3, 2024
I waited 15 working days for a delivery (3,5 weeks in total!) and I had to paid additional customs duty. I am not going to order anymore.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Irma- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brigitte M.
enero 3, 2024
Deckt Grau nicht ab und Gefahr einer Abofalle
PUBLICADO POR:
Brigitte M.
enero 3, 2024
Zum einen deckt es den grauen Ansatz nicht gut ab, zum anderen gerät man bei der Bestellung in eine Abofalle, wenn man angibt, wie oft man gewöhnlich die Haare färbt.
Diese Angabe führt schon zu einem Abo!
Wenn man dieses Vorgehen per Mail bemängelt und um eine Rücksendung anfrägt, bekommt man keine Antwort.
Auch PayPal war an der Stelle keine Hilfe!
Nun habe ich eine Packung teurer Haarfarbe bezahlt, die keine gute Grauabdeckung hat.
Achtung: passt auf, was ihr bei der Bestellung an Informationen ankreuzt, es kann zu einem ungewollten Abo führen.
Der Service meldet sich nicht zurück! Sie schweigen und sitzen es aus!
Ich habe nun das Abo in meinem Account gestoppt.
Was auch nicht geht ist, das Kundenkonto mit allen Daten zu löschen. Ich wollte alle meine Daten löschen, aber man kommt aus dem System nicht mehr heraus.
Also Vorsicht!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen.
PUBLICADO POR:
Danielle B.
enero 3, 2024
Je suis allergique au produit.Je souhaite ANNULER mes prochaines commandes.
PUBLICADO POR:
Danielle B.
enero 3, 2024
Je souhaite résilier mon abondement et annuler ma prochaine commande de 24 janvier 2024.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à nos produits. Nous allons revenir vers vous par email afin de vous aider du mieux que possible et répondre à votre demande. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Jennifer W.
enero 2, 2024
Did not cover my gray
PUBLICADO POR:
Jennifer W.
enero 2, 2024
I left the product on x 30 mins. It turned my roots a brassie orange and did not cover the gray. I reached out via email x 3 and have not heard back from anyone. I am canceling my future orders.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline A.
enero 2, 2024
Love this idea, color, frustrated by lack of true customer srv
PUBLICADO POR:
Jacqueline A.
enero 2, 2024
Hi, love the idea of your company so many pieces of the experience I enjoy. BUT I have asked as a goal since the beginning to go from mahogany to auburn. I have asked over a year 4 times to incrementally make this change. Every time it appears I am heard and yet NO change to the color formula. I may have to cancel my account.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBLICADO POR:
Sylvia K.
enero 1, 2024
Farbe ist prima
PUBLICADO POR:
Sylvia K.
enero 1, 2024
Ich habe jetzt zum 3.Mal die Haarfarbe erhalten. Die Farbe an sich ist echt sehr schön und sieht auch tatsächlich überhaupt nicht künstlich aus. Doch könnte der Inhalt etwas mehr sein und ich habe den Eindruck, dass die Haare irgendwie stumpf nach dem Färben sind. Aber ich probiere die Intervalle der Lieferung zu verlängern, vielleicht löst sich dann das Problem mit den stumpfen Haaren. Ansonsten finde ich den Preis doch etwas hoch.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sylvia K. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte senden Sie uns eine E-Mail mit deiner Bestellnummer an [email protected], damit wir ihn weiterhelfen können.
PUBLICADO POR:
Gail F.
enero 1, 2024
Not impressed
PUBLICADO POR:
Gail F.
enero 1, 2024
Far too dark and hair looks black on ends
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Gail! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Tina P.
diciembre 29, 2023
Disappointed
PUBLICADO POR:
Tina P.
diciembre 29, 2023
Very disappointed. I got NO blonde, just took away what blonde I already had. It came out a grayish muddy color that was drab and dull, and the ugliest color I would NEVER hope to have. I hope it's ok to recolor right now, because that's what I'm going to do, as I will not be out in public with this crappy color. I was hoping it was gonna be great. But not even close. Medium blonde. No. It wasn't even blonde at all. Please do not send any more. I'm now. Very Leary about putting any on my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jelena K.
diciembre 28, 2023
Meine haarfarbe
PUBLICADO POR:
Jelena K.
diciembre 28, 2023
Habe die Farbe ausprobiert war nicht 100%überzeugt. Vielen Dank würde gerne wissen wann ich mein Geld bekomme für zwei zurückgeschickte Pakete .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jelena K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Magdalena W.
diciembre 28, 2023
Completely different from picture online
PUBLICADO POR:
Magdalena W.
diciembre 28, 2023
The colour looks nothing like shown on the website, hair turned out to have an orange tint, no ash in it at all, the greys didn’t get fully covered and it didn’t lighten my hair.
Quite disappointed, as any supermarket hair dye would have given at least the same results.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Magdalena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Heidi E.
diciembre 28, 2023
I AM NOT IMPRESSED!
PUBLICADO POR:
Heidi E.
diciembre 28, 2023
This is a waste of time & money. Received this, followed the instructions for application which was a 2 step process I do not like and too time consuming first of all. Secondly, with in 3 days of coloring my hair I was seeing grays pop back up, faded out already & my roots were entirely with out any of the color left on them!! The hair color I buy from the store lasted longer than this stuff!! I AM DONE! ONE TRY & DONE WITH THIS PRODUCT!! I expected much better results than I received with this. Entirely disappointed and do not want any more. I used the shampoo & conditioner they sent with it and it is terrible too! Used all the conditioner and could barely comb through my hair afterwards!! DO NOT WASTE YOUR MONEY OR TIME!! I would not use this again if it were free!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heidi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica Q.
diciembre 27, 2023
3rd color and it’s still not right
PUBLICADO POR:
Monica Q.
diciembre 27, 2023
I haven’t had the best luck with my colors. I’ve reached out several times and they send a lighter color the following box but it’s still too dark. It’s been frustrating because I have sent them photos of the color I want as well as my own hair and it still hasn’t been better. I’m hoping the next box will be the right color or it will be my last order. Their customer service is pretty good and that’s why I gave them two stars versus one.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Monica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elouise C.
diciembre 27, 2023
Lovely Pearl
PUBLICADO POR:
Elouise C.
diciembre 27, 2023
I was very excited about my colour.
All was peachykeen until the step to add water to bottle and massage mixture into hair.
I almost died!
I had to rinse hair earlier than planned so my grays ended up being tinted a faint reddish brown.
What I did end up with was a headache that lasted till the next day.
Your product is too potent for home use. I will not repurchase.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Elouise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Selvia T.
diciembre 27, 2023
It didn’t colour my roots.
PUBLICADO POR:
Selvia T.
diciembre 27, 2023
My hair from medium brown to dark. I didn’t like the colour. It didn’t put any color on my hair
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Selvia! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Yasaman A.
diciembre 27, 2023
Low quality
PUBLICADO POR:
Yasaman A.
diciembre 27, 2023
This color never matched what I asked for. They changed it by colorist recommendation and it’s horrible. Doesn’t cover grays at all. Only lasts about a week. Really cheap! Don’t waste your money on this yet another marketing scam!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Yasaman - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet S.
diciembre 26, 2023
Horrible !!!!
PUBLICADO POR:
Janet S.
diciembre 26, 2023
Colored my hair twice and it did not cover my grey hair. The first time it was too light and the next time it was too dark. It looked like muddy brown. I have to go to my salon and have them bleach the color out of my hair. I will never do this again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Meredith F.
diciembre 25, 2023
Beautiful Color
PUBLICADO POR:
Meredith F.
diciembre 25, 2023
The color is beautiful. I would recommend if you have gray hair around your face to do it first and then at the end do it again for some reason the color does not pick up there. I have used this kit a couple times and always do the crown first but both times the color did not stick.
This set I just used was good, but the color container with the blue cap would not open no matter what I tried. I had to drill a hole in the top to get the color out. I feel like the cap should be removable for a due at home kit.
Overall the kit is amazing and the color is beautiful, but the containers not always the easiest to use.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Meredith - We're truly sorry that you were having issues with our packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Emma M.
diciembre 25, 2023
Amazing product ridiculous shipping time
PUBLICADO POR:
Emma M.
diciembre 25, 2023
Writing this review as recommended with an email yet still not received items. However I have previously purchased from this brand and before the product was great. however I placed my order on the 7/12/23 and it is now 26/12/23 and is still in transit took them about 5-7 days to dispatch very unhappy. Although it is shipping internationally I placed another online order also internationally and it has made the same shipping progress in the past 3 days then this Esalon order has done in over 2 weeks. love your products but work harder in fulfilling orders faster cause that’s ridiculous.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ines K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
LILIANA E.
diciembre 25, 2023
Natural but Light
PUBLICADO POR:
LILIANA E.
diciembre 25, 2023
The color was very natural but did not completely cover grays. immediately the day after, grays were still visible. the color set was not toxic in fumes like others.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Liliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mergata F.
diciembre 22, 2023
Viel zu dunkel. Haare ruiniert
PUBLICADO POR:
Mergata F.
diciembre 22, 2023
Ich wolle von mittelblond zu hellbraun. Ich wurde dunkelbraun-schwarz und es wäscht sich als Intensivtönung auch nicht ausreichend raus. Mitarbeiter hat es herzlich wenig interessiert.
Nun muss ich es beim Friseur richten, was teuer wird und meine Haare strapaziert.
Ich mach’s nicht wieder.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mergata F. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
María G A.
diciembre 22, 2023
Would like to cancel
PUBLICADO POR:
María G A.
diciembre 22, 2023
Back in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jen M.
diciembre 22, 2023
Poor gray coverage
PUBLICADO POR:
Jen M.
diciembre 22, 2023
Love the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anita B.
diciembre 21, 2023
Fading
PUBLICADO POR:
Anita B.
diciembre 21, 2023
When I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Anita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Solenir G.
diciembre 21, 2023
I am disappointed with the colour
PUBLICADO POR:
Solenir G.
diciembre 21, 2023
The colour did not cover my grey hair
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Shevon-leigh D.
diciembre 20, 2023
It never stuck on my roots and I did it twice
PUBLICADO POR:
Shevon-leigh D.
diciembre 20, 2023
Please help me cancel my subscription I don’t want to receive this again
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Shevon-Leigh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Priscila A.
diciembre 20, 2023
horribleee
PUBLICADO POR:
Priscila A.
diciembre 20, 2023
This is supposed to be a color correction, because last time it was very dark and I wanted a bright Cooper tone, and now my hair is completely ruined with a dark brown color. the worst experience.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Priscila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Fran T.
diciembre 19, 2023
I DID NOT AUTHORIZE A SUSBSPRIPTION!
PUBLICADO POR:
Fran T.
diciembre 19, 2023
Kindly return the money you took from my account. Or I will NEVER purchase another thing from you ever again.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Fran - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara R.
diciembre 18, 2023
Never received
PUBLICADO POR:
Barbara R.
diciembre 18, 2023
I never received ANY of my products. I would like to cancel my subscription but that appears to be impossible. PLEASE CANCEL MY SUBSCRIPTION. I DON'T WANT TO PAY REPEATEDLY FOR ABSOLUTELY NOTHING!!!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moceelah
diciembre 18, 2023
Non desired outcome
PUBLICADO POR:
Moceelah
diciembre 18, 2023
My colour didn't come out well. I took it to the salon and followed the instructions. We had to wait extra 10mins after putting the step 2 and massage all over my hair. Yet, my front hair still looks black and the colour of the ends is not appreciated at all.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Moceelah! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Svetla A.
diciembre 18, 2023
Color Set
PUBLICADO POR:
Svetla A.
diciembre 18, 2023
Verpackung schön aber die Farbe deckt überhaupt nicht die graue Haare,ich sah nach dem färben genau so aus wie vorher,schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Svetla A.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alyssia B.
diciembre 17, 2023
Not happy with the unwanted colour
PUBLICADO POR:
Alyssia B.
diciembre 17, 2023
Did ordered the blonde coper, and to be honest i think they sented me the wrong colour, turns out my hair is auburn now and very dark. So i wanted to order the colour i wanted to order, but was afraid would be to bright copper ( the intense copper) and now its not even on the website anymore.. im a bit disapointed thb
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alyssia! We are so sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Marie M.
diciembre 17, 2023
Nicht zufrieden
PUBLICADO POR:
Marie M.
diciembre 17, 2023
Ich bin auf diese Seite über Instagram gestolpert, und habe es ausprobiert. Ich bin ganz und gar nicht zufrieden mit dem Ergebnis. Ein Produkt aus der Drogerie hätte mein Farbergebnis besser hin bekommen . Ich habe mir ein besseres Ergebnis gewünscht da es von Haar Experten beurteilt worden ist, und ich auch meine Ursprungshaarfarbe benannt und fotografiert habe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marie M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Dorothe R.
diciembre 16, 2023
Schnell wieder ausgewaschen, keine gute grauabdeckung
PUBLICADO POR:
Dorothe R.
diciembre 16, 2023
Das Outfit war super, sehr nett verpackt, und auch die Anleitung war verständlich und gut erklärt. Man kann gar nichts falsch machen. Meine Haare fühlten sich nach der Farbe nicht so toll an, aber das ist sonst auch so. Leider sah man meinen Ansatz und auch die grauen Haare nach 3 Haarwäschen wieder durch. Das ist Schade für den ganzen Aufwand.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dorothe R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Catherine R.
diciembre 16, 2023
Couleur
PUBLICADO POR:
Catherine R.
diciembre 16, 2023
Je la trouve beaucoup trop foncée
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Catherine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Nous sommes là pour vous aider pour votre prochaine coloration, nous allons vous envoyer un email pour vous assister davantage.
PUBLICADO POR:
Harriet T.
diciembre 16, 2023
Color
PUBLICADO POR:
Harriet T.
diciembre 16, 2023
Very disappointed in color. Instead of a medium ash blonde it had way too much red in it. Will not use again
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Harriet - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Annette R.
diciembre 16, 2023
Doesnt cover grey
PUBLICADO POR:
Annette R.
diciembre 16, 2023
Every time I get this I tell them it needs to cover grey and I follow the instructions. Every time, as soon as I wash off the dye, you can see the greys right off. It is very disappointing. You can tell i dye my hair because it doesn't cover the grey roots.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Juhi S.
diciembre 15, 2023
Not covering the roots
PUBLICADO POR:
Juhi S.
diciembre 15, 2023
Greys not covered. Please advise how to use the formula for covering greying roots
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Juhi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Wanda L.
diciembre 14, 2023
Was it the right color mix???
PUBLICADO POR:
Wanda L.
diciembre 14, 2023
When l first opened the esalon l was very impressed with the arrangement and order of it.
As l read the instructions and check the color chart that was part of the instructions. (Which was thrown out) l notice that there was copper add to it.
One of the information gave my colorist is l wanted to to have less brassy color in my hair. I trusted my colorist thinking she knows what she is doing and colored my hair. I actually wanted Red hair color
So l gave a 3 star because of wrong color and my hair feels hard not soft.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Wanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Grace S.
diciembre 14, 2023
It burns
PUBLICADO POR:
Grace S.
diciembre 14, 2023
I think this formulae is too strong for my skin. It burned my skull after I applied it. And also I found I lost a lot more hair afterwards.
I ordered two orders after my first application of this. I didn’t notice the loss of hair until later. Now I got the two orders but I don’t think I will use them. Not sure if I could still return them. I prefer the first formulae I had now.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Grace - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Michelle C.
diciembre 14, 2023
Applicator bottle changed
PUBLICADO POR:
Michelle C.
diciembre 14, 2023
The bottle no longer has a cap, you have to cut it. It's much harder (and messier) to control how much comes out and also feel rough on the scalp. Please change back to the old version.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Michelle - We're truly sorry that the bottle did not have a cap. We have reached out to you via email to see what we can do about remedying this situation, please keep an eye on your inbox for more details.
PUBLICADO POR:
shaheen A.
diciembre 13, 2023
i have cancelled my subscription
PUBLICADO POR:
shaheen A.
diciembre 13, 2023
have cancelled subscription it’s too expensive and doesn’t even cover grey hairs
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
corissa P.
diciembre 13, 2023
Arrived damaged
PUBLICADO POR:
corissa P.
diciembre 13, 2023
Arrived damaged.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Corissa - Thank you for reaching out! We have reached out to you via email to discuss this matter further and remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Becky E.
diciembre 12, 2023
Does not color gray effectively
PUBLICADO POR:
Becky E.
diciembre 12, 2023
The past several months orders do not color my gray roots completely. There are always gray roots even immediately after coloring.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jane D.
diciembre 11, 2023
Tiny amounts of products
PUBLICADO POR:
Jane D.
diciembre 11, 2023
Nobody gets in touch with you and says that you have really thick hair and will need four boxes of this. The glove burst before I started using anything it's all too small. I want you to never contact me again and don't send me anything else. It's either greed or not professional people who are looking at the picture. I can see it not got the same amount as a L'Oréal boxed dye. But I thought they must know what they are doing and it must spread out easily and I was so wrong now I need to go to a salon tomorrow and get it fixed. Thanks for nothing. I couldn't afford to get my hair done before Christmas and now I have to
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jane! We apologize for any miscommunication and any inconvenient with your order. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Paula G.
diciembre 11, 2023
The worst ever
PUBLICADO POR:
Paula G.
diciembre 11, 2023
The last order received in June 2023 was the worst color kit I have ever had. I just got around to using it this past weekend and though I stated in my order that I needed something to color, stubborn gray, I was greatly disappointed to see that it did not even color the gray that I had around my temple. I have purchased this product a few times to have on hand when I need a touchup between salon services. In the past I have been pleased for the most part, at least for 2 to 3 weeks I could cover the gray along my front hairline. This time, I was so disappointed to find that after all the time I took to make sure the area is covered properly. I rinse my hair to find the gray still there. I don’t know what happened, but I’m not sure I will be ordering again as this was a huge disappointment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
M T.
diciembre 10, 2023
nothing changed, my hair color is still the same
PUBLICADO POR:
M T.
diciembre 10, 2023
Hi
I would like a refund - nothing changed on my hair and this was a waste of time - I've ordered Dominique's copper not brown!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi M.T! We are s sorry to hear that your color hasn't changed. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Frédérica L.
diciembre 10, 2023
Pas vraiment satisfaite
PUBLICADO POR:
Frédérica L.
diciembre 10, 2023
Bonjour je ne suis pas vraiment satisfaite de la couleur obtenue !
Et je ne vois pas vraiment la différence avec les produits que j'utilise habituellement !
Je ne veux plus continuer avec e salon !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Frédérica L. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Iveta U.
diciembre 9, 2023
Completely incorrect colour
PUBLICADO POR:
Iveta U.
diciembre 9, 2023
I was really excited to try this product as I read some good reviews and have been meaning to change my current dye to a less damaging one. The package itself was cute and everything’s nicely described and included, but whilst dying my hair I immediately noticed that the colour was a lot more pink than my desired copper tone, but I carried on dying it according to the instructions. Once washed out and blow dried - my hair is dark purple/red-ish colour. It’s much, much darker than I needed and a completely different colour than what I wanted. I’m very disappointed in the experience and very unhappy with my new hair.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Iveta! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Coryse B.
diciembre 9, 2023
Déçue
PUBLICADO POR:
Coryse B.
diciembre 9, 2023
Je suis déçue car j'ai voulu une coloration qui me donne des reflets auburn et à part foncer mes cheveux j'ai aucun reflet je ne vais pas cpontinuer
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Coryse B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Caroline L.
diciembre 9, 2023
Darker than expected
PUBLICADO POR:
Caroline L.
diciembre 9, 2023
Ordered light ash blonde. Result is dark ash blonde. Followed instructions carefully. On the plus side, it covered grey hair, and left my hair in good condition. I honestly prefer John Frieda 9A. Much easier to use as it is a foam. Won't be buying esalon again, thank you.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Caroline! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Faye S.
diciembre 9, 2023
Please don’t use this
PUBLICADO POR:
Faye S.
diciembre 9, 2023
I want to preface this by saying that I’ve never left a bad review for a company or product before. So it breaks my heart to have to say this about an idea that I truly trusted. But, please, if you want your hair to go to the colour you outline in your initial choice, please just go to the hairdressers or use another dye. If you use E-Salon, you’ll end up with a colour three levels darker than you asked for, with no way to remove it.
My story’s this, I had naturally warm, level 4-5 hair, that took me ages to lift from a dark brown colour. I came to E-Salon for a neutralising colour over this as I didn’t like the level of warmth I had. My partner helped me to dye my hair, and followed ALL of the instructions correctly, and despite this, my end result it that I now have black brown hair, which will take me years to lift back to my original colour without damage. So please, protect yourself and talk to an expert. I wish I had.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Faye! We are so sorry to hear that your hair color has turned out darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Tanja W.
diciembre 8, 2023
Hält nicht
PUBLICADO POR:
Tanja W.
diciembre 8, 2023
Leider keine schöne Farbe und halten tut sie nicht, nach 2 mal waschen ist fast keine Farbe mehr vorhanden. Das ist sehr schade .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanja W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
francine K.
diciembre 8, 2023
Couleur,
PUBLICADO POR:
francine K.
diciembre 8, 2023
J ai demandé un ton plus haut et je reçois un ton en dessous , évidemment ça ne me convient pas.j ai essayé de vous contacter mais je ne comprends pas l anglais.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
francine K. - Merci de nous avoir contactés. Nous sommes vraiment désolés que votre coloration n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Kathleen F.
diciembre 8, 2023
Delivery
PUBLICADO POR:
Kathleen F.
diciembre 8, 2023
I ordered and paid for product November 2023. I received an email yesterday saying it was shipped. I'm quite sure I paid for express shipping. This will be my last order from your company
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kathleen - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to discuss this matter further, please keep an eye on your inbox for more details.
PUBLICADO POR:
Susan B.
diciembre 6, 2023
Haircolor
PUBLICADO POR:
Susan B.
diciembre 6, 2023
My hair turned pink
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shannon S.
diciembre 6, 2023
Not impressed
PUBLICADO POR:
Shannon S.
diciembre 6, 2023
This was no where near the same colour I selected and it also was way harder on my hair then selecting a colour off the self
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zandra D.
diciembre 5, 2023
Did not work..
PUBLICADO POR:
Zandra D.
diciembre 5, 2023
After following the directions. I put my hair in a style for a 3 days. And I took the ponytail out I noticed that the roots of my hair were a light brown and still very lightly grades The color did not take. It's not happy with the results I am not 100% satisfied not even 50%.smh.. hoping that the guarantee works.. The color has been in my hair for 3 days. I have uploaded photos of what it looks like now.
Okay so I tried a second time to use this hair color. Unfortunately this does not work for my hair type or texture. It turned the roots of my grays into a bronze brown color. And my hair in the sunlight looks brown instead of black. I cannot use this product I will no longer have trust that it will help me.
I do thank you for the opportunity for the second chance with the free hair color. I just need to find something that works for me. I followed instructions both times I may have even let the color sit a little longer the second time. But the moment it was washed out I could see that it had not completed the process again.
Best of luck to you all. Zandra
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PUBLICADO POR:
Alina H.
diciembre 5, 2023
Not satisfied at all
PUBLICADO POR:
Alina H.
diciembre 5, 2023
Even if I provided a “before photo” , my results are not what I expected to get . Is totally different from my desired colour and I followed all steps from the instructions very carefully.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Maria M.
diciembre 5, 2023
It didn’t work color won’t take on my hair
PUBLICADO POR:
Maria M.
diciembre 5, 2023
Not to mention when you try to cancel it they will keep charging your card and completely ignore you no matter how many times you reach out. Then it says then sent it every month I got it every other month. My auto ship says it’s off BUT CLEARLY IM STILL BEING CHARGED no one has helped me the several times I have reached out so I guess now I’m going to have to inconvenience myself more by canceling my debit card so they don’t have the number to charge this is a joke
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsay H.
diciembre 5, 2023
No color
PUBLICADO POR:
Lindsay H.
diciembre 5, 2023
It didn’t change the color of my hair
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sofia R.
diciembre 4, 2023
Where's the personal touch?
PUBLICADO POR:
Sofia R.
diciembre 4, 2023
So apparently a colorist made up my color however there is no contacting this person so I can relay the pros and cons.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sofia - Thank you for reaching out! We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to hearing your feedback. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tracey G.
diciembre 4, 2023
more golden/red than blonde
PUBLICADO POR:
Tracey G.
diciembre 4, 2023
The color went on well and covered well. The issue was with the actual color. If this was to be blonde, it was not. My hair ended up with definite golden/more red tones. Won't plan on purchasing again.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruth A.
diciembre 4, 2023
They don't listen or follow your request.the color I received was too dark.
PUBLICADO POR:
Ruth A.
diciembre 4, 2023
I should ask for a refund.
I briefly put a nite that I don't want too dark due to my grey hair but they still give me a very dark color. NOt worth it for the amount I paid.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Ruth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Livia K.
diciembre 4, 2023
Ich mag es nicht
PUBLICADO POR:
Livia K.
diciembre 4, 2023
Professionelle Produkte aber die Haarfarbe kann nicht richtig über Internetseiten finden.
Leider habe ich mich für abot entschieden, aber man kann es nicht ändern. Jeden Monat kommen unaufgefordert Produkte 😖
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Livia K.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Marlene K.
diciembre 3, 2023
Not good as once was
PUBLICADO POR:
Marlene K.
diciembre 3, 2023
I have used this for a bit now and the last couple of times I've received it and used it, within about 2 to 3 weeks it would fade. Not as good quality as it used to be.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marlene - We’re sorry to hear that your hair color faded faster than you expected. We would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Kimberly W.
diciembre 3, 2023
Defective Color Bottle
PUBLICADO POR:
Kimberly W.
diciembre 3, 2023
Please send asap a bottle of coloring and the solution. The color bottle would not open, so my husband punched a hole in the top to get the color out, but it would not pour into the solution bottle well. I took a picture of the bottle to show you if needed. I still love this product! Just a manufacture bottle top issue.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kimberly - We're truly sorry to hear that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ann L.
diciembre 3, 2023
Not as happy as last time.
PUBLICADO POR:
Ann L.
diciembre 3, 2023
This time my color wasn't as bright, and didn't last as long. Kinda disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dahlia A.
diciembre 3, 2023
Farbe ist zu dunkel
PUBLICADO POR:
Dahlia A.
diciembre 3, 2023
Ich habe Mittelbraun Asch bestellt, ich habe damit meine Haare gefärbt, meine Haare sind zu dunkel geworden, es sieht wie schwarz aus, obwohl meine Haare hellbraun waren, ich wollte ein bisschen dunkler haben, aber sind leider sehr dunkel geworden.
Ich war sehr enttäuscht leider 😔
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dahlia A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lily G.
diciembre 2, 2023
Weirdest hair product
PUBLICADO POR:
Lily G.
diciembre 2, 2023
I was excited to try esalon after seeing so many wonderful reviews, but sadly I was left disappointed and annoyed.
When the parcel arrived it was beautifully packaged, the gloves ripped on me and this obviously caused problems, then as I have extremely thick and long hair there wasn’t enough shampoo and conditioner included. Since I had explained this when filling out all the hair questions I was disappointed. The dying process was simple and easy but the brush provided was cheap and nasty and the bristles were too hard on my head so I ended up using my own. Then when it came to finishing off I rinsed my hair as advised and towel dried it as much as I could but then I could not for the life of me get a brush though my hair, so drying and styling took a couple of hours. I was happy with the colour, but over a few days my hair was extremely difficult to unknot and style, my hair felt dried and my ends were really bad that I had to goto a hairdressers to have a minimum of five inches cut off because the dye had absolutely killed my ends! The products are strong smelling and not easy to remove from skin even with a stain remover cloth included and barrier protection! Overall I won’t be ordering from e salon again, really really disappointed
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lily! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Rachel V.
diciembre 2, 2023
Pas du tout la couleur voulue
PUBLICADO POR:
Rachel V.
diciembre 2, 2023
Je voulais éclaircir ma couleur et me voilà plus proche du châtain que du blond doré. Extrêmement déçue. Il faut revoir cela ou sinon annuler mon abonnement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rachel V. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes.
PUBLICADO POR:
Wendy B.
diciembre 2, 2023
Not Impressed...
PUBLICADO POR:
Wendy B.
diciembre 2, 2023
Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Angela! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Lorena G.
diciembre 1, 2023
Love it
PUBLICADO POR:
Lorena G.
diciembre 1, 2023
I love the product but it doesn’t cover my greys 100%.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lorena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did cover your grays 100%. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy F.
diciembre 1, 2023
Color is NOT ash
PUBLICADO POR:
Amy F.
diciembre 1, 2023
My hair looks like a dark brown with way too much red. I put in my initial notes that I was battling bronzing tones in my blonde, shown in original photos posted My hair has never been this red. :( not sure where to go from here.
Gave it 2 stars because my hair feels nice and healthy now, with a shine. But color is far from what I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Liesma K.
noviembre 30, 2023
Wrong mix
PUBLICADO POR:
Liesma K.
noviembre 30, 2023
According to the number and the picture you offered in the pixture chart, my hair had to turn out medium ginger. But I got dark brown with purple sheen, that washed out after 2 weeks and only then it had slightly gingery sheen. Regardless of that I have dark brown hair now.
Also, no colour number is to be seen in my order.
When my hair dresser asked for the number, I found it nowhere in my account orders. And I had to start a false start of a profile to choose the shade I'd want to show the hairdresser the colour chart you give to choose from. As obviously it wasn't allowed to take a screenshot, was it?
The hairdresser said the tone in the chart doesn't match the actual mix.
The only good thing about the mix, it covered grey hair very well, and I have loads of them.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Liesma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sharmain T.
noviembre 30, 2023
LOVED THE COLOR BUT GRAY COVERAGE LASTED ONLY 2 WEEKS.
PUBLICADO POR:
Sharmain T.
noviembre 30, 2023
Followed the exact directions and all gray coverage has pretty much faded in only 18 days. I only wash my hair 2x a week - condition every other day. I wanted to love this to stop using store box color but with these results, I'm going back.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sharmain - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Martha K.
noviembre 29, 2023
Toner kit
PUBLICADO POR:
Martha K.
noviembre 29, 2023
I am so sorry to stop any orders forever with E Salon. I ordered a toner kit but when I applied it, my hair came out almost black. I have been trying to figure out what went wrong. I am a medium blond. So sad about it.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Martha - We're truly sorry that our Color Pro Toner made your hair almost black. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa P.
noviembre 29, 2023
So unhappy
PUBLICADO POR:
Melissa P.
noviembre 29, 2023
I would’ve given no stars, but I had to give 1 star to leave a review. I ordered permanent dye to cover my grays, color “soft black.” I am so u happy with how my hair feels and looks. It feels very dry and the most unhealthy it’s felt in years (and I’ve been dying my gray roots for a while). It looks lighter at my roots with a red tint (never indicated wanting even a hint of red or wanting red in the base), as if the dye lightened my hair and didn’t put in any color. Many of my grays aren’t even covered and my ends are darker than my roots. I’m very disappointed and totally regret using this dye/brand. Honestly, I don’t know what to do from here to fix it because the last thing I want to do is put more dye on my damaged hair. At the very least, I expect a full refund for what I spent on the product. I will not recommend this to others. I received a free tint rinse and I will not risk trying it.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Holly T.
noviembre 29, 2023
Brassy
PUBLICADO POR:
Holly T.
noviembre 29, 2023
Didn’t quite turn out the way I hoped
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Holly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Linda P.
noviembre 28, 2023
Beware
PUBLICADO POR:
Linda P.
noviembre 28, 2023
This company takes money out of your account after buying only one colour and after telling them I only want to try one colour
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Linda P. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nedia V.
noviembre 27, 2023
Not correct
PUBLICADO POR:
Nedia V.
noviembre 27, 2023
I have virgin hair, 25% grey but it seemed the old info from my order over 2 years ago was used.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peg A
noviembre 27, 2023
So SLOW!!!!
PUBLICADO POR:
Peg A
noviembre 27, 2023
Shipping takes FOREVER! They will ship faster IF you PAY additional $5, and it isn’t that much faster. I tried it. That is crazy and too expensive for what should be much better customer service. You want to KEEP customers? Ship within 24 hours!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Peg - We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier.
PUBLICADO POR:
Rosita H.
noviembre 27, 2023
Kaum Grauabdeckung
PUBLICADO POR:
Rosita H.
noviembre 27, 2023
Öleider wurden meine Haare an den Seiten nicht abgegedeckt. Sie waren nach dem Färben immer noch grau. Ansonsten war das Ergebnis soweit okay
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rosita H.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
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