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I was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks.
This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome.
Maryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ruby G.
July 12, 2020
Don’t work
POSTED BY:
Ruby G.
July 12, 2020
The material used is so strong and the color don’t last long.
Ruby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan R.
July 12, 2020
Not happy at all
POSTED BY:
Susan R.
July 12, 2020
My kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling.
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cindi S.
July 12, 2020
Never again
POSTED BY:
Cindi S.
July 12, 2020
The first shipment took 2 weeks to arrive. The 2 nd shipment got lost in shipping. And after i finally rec’d a replacement which I used tonight, IT IS THE WRONG COLOR I AM EMBARRASSED BY HOW IT LOOKS. NEVER AGAIN. I WANT MY MEMBERSHIP CANCELLED AND A FULL REFUND FOR THE WRONG COLOR. I HAVE VERY DARK HAIR AND YOU MIXED A COPPER ORANGE. I LOOK RIDICULOUS. SOMEONE NEEDS TO CALL ME TO RESOLVE THIS AT ONCE AT 917-443-9710. This company is sloppy and unreliable. I will infirm all of my friends using it that you cannot be trusted. And I have a meeting this week where I will now look ridiculous. NEVER AGAIN. EVER.
Cindi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angeline W.
July 12, 2020
Dye
POSTED BY:
Angeline W.
July 12, 2020
I didn't turn out like I thought it was going to the first one or the second one, but that could just simply because they're not able to see my hair in person in order to figure and I want and maybe I'm doing something wrong I don't know for sure. I'm not blaming anybody it just is what it is, it's okay. Also it didn't last as long as I felt it should, but it's still a good quality and I will order it again when I need it.
Angeline- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Laura C.
July 12, 2020
I didn’t like the color even though that is what I ask for.
POSTED BY:
Laura C.
July 12, 2020
I do not like the way my hair feels with the dye in my hair. It is no longer smooth and silky soft
Laura- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan T.
July 11, 2020
Burned my scalp
POSTED BY:
Susan T.
July 11, 2020
Did not use this product after finding it burned my scalp.
Susan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Barbara C.
July 11, 2020
too thick creme
POSTED BY:
Barbara C.
July 11, 2020
I did not like the new thicker creme. Had to keep shaking & it would come out in big blobs.
Barbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Angela B.
July 11, 2020
Terrible. Color changed without permission
POSTED BY:
Angela B.
July 11, 2020
Took my light Brown and took it to almost black. I hate it. It was not told to be not be changed.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy B.
July 11, 2020
Hair is dry and brittle
POSTED BY:
Cathy B.
July 11, 2020
First, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye.
In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders.
Cathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie F.
July 11, 2020
Color did not really take
POSTED BY:
Stephanie F.
July 11, 2020
Used this product 2 wks ago and it did not take as well as I thought. The greys are still visible and the color not as vibrant. I do see parts where the color took ,but not like I thought it would. Should have taken pic before I had my hair braided
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trish J.
July 11, 2020
I asked to cancell my account..
POSTED BY:
Trish J.
July 11, 2020
please cancell my account. I asked before and still more was sent and I was charges again.
Trish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Amy W.
July 11, 2020
Did not meet request
POSTED BY:
Amy W.
July 11, 2020
Color did not lighten my hair or cover gray as requested and it turned my brown hair red.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leonor R.
July 11, 2020
Did not work for me
POSTED BY:
Leonor R.
July 11, 2020
Please I don’t want to receive any of your products anymore , thank you
Leonor - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa C.
July 11, 2020
Not at all the color I ordered
POSTED BY:
Melissa C.
July 11, 2020
I wish I could attach pictures. I ordered dark brown intense pearl. (Dark brown with purple) My hair is red! No hint of purple whatsoever! Super disappointed.
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bethany S.
July 10, 2020
Promises broken and color exceptionally lackluster
POSTED BY:
Bethany S.
July 10, 2020
When signing up for the service, I took a substantial amount of time to take the color quiz, upload photos and carefully choose a color based upon years of experience coloring my own hair and my personal preferences. A few days later, a color "specialist" called me to say that the color I had chosen would probably not work for me based on the photos I uploaded and suggested another. After speaking for awhile about what I specifically DID NOT want (brassy, yellowish, one dimensional color), I took her suggestion on another color. The package took a full two weeks to arrive. Even as someone who has colored my own hair for 10+ years, I found the instructions to be very sparse and generic. Additionally, my kit only included one set of gloves (instead of the two sets required) that were too small to use. One glove broke as I tried to squeeze my hand inside. Once my color processed, guess what i got? Yep, you guessed it - Brassy, Yellowish, single tone. I regret ever giving eSalon a shot. Honestly, I get better results from the Walmart brands.
Bethany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Connie L.
July 10, 2020
Whoops
POSTED BY:
Connie L.
July 10, 2020
There was no shampoo or conditioner in my last box
So does this mean I will get double shampoo and conditioner on the next order????
Jennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy M.
July 10, 2020
Color
POSTED BY:
Tammy M.
July 10, 2020
Not sure I care for color and not covering my gray roots as well as I expected.
Tammy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather R.
July 10, 2020
Not What I wanted
POSTED BY:
Heather R.
July 10, 2020
I was really disappointed in the formulation. I loved the color in the previous order. A week later I was at the salon and my stylist pointed out that my roots were lighter than my overall hair color. I reached out to have the formulation corrected, not only was the color not what I wanted, but I was charged additionally for adjusting the color for my roots. I am not too pleased for being overcharged and having color that is not remotely what I wanted. It looks terrible! I am not pleased. I will give eSalon one more shot to get it right.
Heather R.- We truly appreciate your feedback! We’re so sorry to hear that you were not happy with the outcome of your color application and felt that our service did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pam L.
July 10, 2020
Different from the last one
POSTED BY:
Pam L.
July 10, 2020
The color box you set the time before this was great. Was just the right color of blonde. This box made me a red head. When I asked about it your colorist said it was the same formula. Odd.
So, I was delighted with the one box and disappointed with this box.
If you cannot make me a blonde please cancel my subscription
Pam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Katherine O.
July 10, 2020
some very dark areas - ??
POSTED BY:
Katherine O.
July 10, 2020
This time I had some areas that were very dark - wide streaks. The only thing I did different was, before shampooing I added water and the rest of the dye and massaged it in for several minutes. I did that for a much shorter time the first time I used it. Not sure if this affected the color distribution.
Katherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sara S.
July 10, 2020
too much warmth
POSTED BY:
Sara S.
July 10, 2020
every time we have adjusted the color or tried to correct the tone is has always been on the brassy/ warm side.. even when trying to revert back to a more natural ashy hue for me... haven't found a formula ive been happy with yet.
Sara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
SANDIE P.
July 10, 2020
Missing product
POSTED BY:
SANDIE P.
July 10, 2020
I was late using this last order. I just opened it about an hour ago. States on the instruction book that there are two pair of gloves and there was only one. Step two says to take the classic shampoo and conditioner in the shower to wash your hair. NO classic shampoo and conditioner. First time this has ever happened. Not sure how I feel about the new formula her either. I put 2 stars up there and it automatically changed it to FOUR on my behalf.
Sandie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Monica B.
July 10, 2020
Easy to use but color is very brassy
POSTED BY:
Monica B.
July 10, 2020
The instructions and kit are easy to follow. Unfortunately my custom color turned out super brassy and I will need to try to figure out how to correct it.
Monica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brondie M.
July 9, 2020
First try
POSTED BY:
Brondie M.
July 9, 2020
Hi esalon - I liked your concept, and I liked the individualised approach.
I did not like the massive amount of over packaging.
Also my bright red root colour has gone ginger, which is awful for my skin. I will maybe try once more to see if I can get it right.
Brondie M. - Thank you for feedback. We are sorry to hear that you were not happy with your custom hair color. Our Color Team will reach out to you shortly. Thank you for your patience
Donna B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary F.
July 9, 2020
Very disappointed
POSTED BY:
Mary F.
July 9, 2020
I dont know why the color is not taking. My gray hair is Very Stubborn! You can still see Bunches of gray hair and on the crown of my head the gray is not covering up at All. Very disappointed in the product. I am asking what should I change? Do y'all have any suggestions?
Mary F. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ingrid S.
July 9, 2020
Disaster
POSTED BY:
Ingrid S.
July 9, 2020
I followed the directions to a T and ended up with flat black hair where my precious highlights were and very little coverage on my roots and grays. It is so upsetting! I ordered medium brown and the color is not even close to the picture I selected
Ingrid S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sandy W.
July 9, 2020
I want to cancel this subscription
POSTED BY:
sandy W.
July 9, 2020
I am just not impressed. I eventually like the color but could go to the salon for a not that much more money.
Sandy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cj71
July 9, 2020
Tricky end process
POSTED BY:
Cj71
July 9, 2020
So, I hated the end of the process where it said - get in the shower, tip your head back and put the rest of the dye on your head, And massage in. Very tricky to do and when I opened my eyes after the allotted time I had dye all down my body and it had irreparably dyed the grout in the shower. Will be going back to the salon unfortunately. Also colour is darker than I was expecting.
Cj71- We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Avery W.
July 9, 2020
worst thing ever
POSTED BY:
Avery W.
July 9, 2020
nothing like I wanted or asked for. my hair is now basically brown instead of red. I even attached photos with my color order to make sure I got RED dye not anything else. don't know if I'll be ordering again cause it was a total waste of money and I now have to go buy other hair dye just to fix my hair.
Avery - We are so sorry to hear our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosanne T.
July 9, 2020
Too Dark
POSTED BY:
Rosanne T.
July 9, 2020
Not happy with last color. I wanted a deeper warm reddish brown. Last color removed all the warm shades. I’m left with Dark Brown. Not Happy!
Rosanne T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
rebecca T. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janice C.
July 8, 2020
Drippy stuff
POSTED BY:
Janice C.
July 8, 2020
Thanks but no thanks to drippy stuff that gets all over everything. Don't send future materials.
Janice C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy V.
July 8, 2020
Not enough gray coverage
POSTED BY:
Amy V.
July 8, 2020
My hair turned reddish/orange and all gray still there :(
Amy V. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth C.
July 8, 2020
Darker
POSTED BY:
Elizabeth C.
July 8, 2020
For some reason the color seemed darker this time. Not as good of a match.
Elizabeth C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Katya T.
July 8, 2020
Never received the order - please cancel subscription
Katya T. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, it appears that your order may have been delivered after your message was sent to us. Please keep your eyes out for an email from us, we will be reaching out to you shortly.
POSTED BY:
Tara H.
July 8, 2020
It's canceled!
POSTED BY:
Tara H.
July 8, 2020
I wanted to change color and was unable too. So now, I have the kit sitting on my counter top. I do not understand why I cannot alter/change my color with out consulting someone! Ultimately I am the one wearing the color and the only one PAYING for the color!! This is why I canceled my subscription. If I wanted to consult someone, I would goto a professional stylists.
Tara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela B.
July 8, 2020
colour
POSTED BY:
Angela B.
July 8, 2020
the colouring didn't cover my grey for more than week and the colour was nothing like ask for I ask for ash blonde
Angela B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tamara F.
July 8, 2020
Orange hair
POSTED BY:
Tamara F.
July 8, 2020
I specifically said I do not want orange or red hair. Its bright orange
Tamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sandy B.
July 8, 2020
Change in formula
POSTED BY:
Sandy B.
July 8, 2020
I have had a wonderful experience with your custom hair color for two years. This time however, the kit said the formula had changed. I proceeded to follow the directions exactly as I always do. I had reddish color around the roots mostly around the crown of my head. It is very noticeable and I was not happy with the results.
Sandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara C.
July 8, 2020
Horrible
POSTED BY:
Barbara C.
July 8, 2020
Didn't cover gray. Horrible color. Very unhappy. Better off with the drugstore
Barbara C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Suzanne P.
July 8, 2020
Disappointing
POSTED BY:
Suzanne P.
July 8, 2020
While
The color seemed good going on, the grey coverage was not great and the grey quickly showed again. Also, it left my hair extremely dry. Drier than any other product I’ve used. Giving it one more try “, but if it is the same, will stop using.
Suzanne P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
loretta K.
July 8, 2020
Too dark
POSTED BY:
loretta K.
July 8, 2020
Color to dark and looks dull no shine looks dark blonde I'm strawberry blonde the blonde wasn't light enough
Loretta- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda B.
July 8, 2020
Bad Apple in the bunch.
POSTED BY:
Amanda B.
July 8, 2020
Color was not what I had ordered. No Mahogany came through, just a golden brunette. This is my 6th box, all others have been great. But don’t appreciate customer service telling me the way I color my hair is the reason the shade was wrong. It simply was missing the Mahogany.
Amanda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
yolanda G.
July 8, 2020
It burns!
POSTED BY:
yolanda G.
July 8, 2020
It burns, my scalp was on fire, please cancel, very unhappy, to much copper made my red hair look dead!
yolanda G. -Thank you for your feedback! We apologize for any discomfort during your color application and sorry to hear that you were not happy with the outcome you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica C.
July 8, 2020
Color was not what I thought it was
POSTED BY:
Jessica C.
July 8, 2020
The color I received came out red-ish brown. My current color is very blonde. Overall it darkened my hair quite a bit which was not my goal.
Jessica C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sadie
July 8, 2020
Horrible experience
POSTED BY:
Sadie
July 8, 2020
I place my order June 4th paid to have it rushed and after the 12 days I still had not received anything so I emailed, I was told it could take up to July 1st even though that is not what the website says so I waited and emailed again on the 30th of june as nothing had made any progress, they shipped another one and I just received it today and followed the directions to a tee currently my roots are orange, my mids and ends are dark brown now... far from dark blonde (cool beige). So unimpressed with the whole experience and will not be using this service/products again...
Sadie - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived and that you were not happy with the outcome you expected with the replacement color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Connie B.
July 8, 2020
Nothing like I requested - horrible color
POSTED BY:
Connie B.
July 8, 2020
I requested a strawberry blonde color. After using my custom color that was sent to me, I have horrible mousey brown hair. I absolutely hate it. It is dull and boring and doesn't go with my skin tone. I am truely disappointed in this product.
Connie B. We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
ariana S.
July 8, 2020
Didn’t last four days
POSTED BY:
ariana S.
July 8, 2020
This product was vibrant and easy to use. The only issue is that the color left my hair in a few days, four to be exact. The dye didn’t last a week and was useless for covering my gray hair.
ariana S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
nurit N.
July 7, 2020
Never recirved the profuct
POSTED BY:
nurit N.
July 7, 2020
I never received the product I paid for it I tracked it and it never left United States
nurit N. - Thank you for reaching out to us here at eSalon! Upon reviewing your account, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with.
POSTED BY:
Suzanne B.
July 7, 2020
Just awful
POSTED BY:
Suzanne B.
July 7, 2020
I asked for a colour do I could go grey eventually. I got was a light red. Now my hair is a wushu washy colour. Never again
Suzanne B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Michelle J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process!
POSTED BY:
jo B.
July 7, 2020
A little disappointed
POSTED BY:
jo B.
July 7, 2020
Colred as usual and added water to remaining color in bottle and shook it up. Surprise....first water came out of bottle and 1/3 of color at bottom stayed stuck in there. Unscrewed lid and tried to poor on hair when a big gel like blob came out into hair. I tried to work it in the remaining hair. Didnt work so well. Hair not as good as before Color or texture. Never had this problem before with any haircolor.
jo B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be and that you were disappointed by the texture of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Margaret D.
July 7, 2020
No clips included
POSTED BY:
Margaret D.
July 7, 2020
Please cancel my account. I will be returning your order. Already informed your Customer Service rep.
Margaret D. Thank you for your feedback. We apologize for the unsatisfactory experience you have had with us. We're always looking to improve our service and products, and truly value everything our clients say. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Moriah G.
July 7, 2020
Good
POSTED BY:
Moriah G.
July 7, 2020
I liked the rich color that this set offers. However, I noticed that the color started fading after a few weeks!
Moriah G. - We appreciate your feedback here at eSalon, and we’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jordan D.
July 7, 2020
Orange
POSTED BY:
Jordan D.
July 7, 2020
My hair is naturally dark blonde and I was supposed to get medium blonde color. My hair is no blonder after the color but is very orange now (even after use of the toner).
Jordan D. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Eve B.
July 7, 2020
really disappointing
POSTED BY:
Eve B.
July 7, 2020
I bought this for the second time first time was fine but this time followed the instructions by the letter and my roots are now fluorescent orange and my lengths have barely changed colour. Looks so bad I have had to go to the drug store and dye it brown so I can go outside without feeling awful.
Eve B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LEIGH M.
July 7, 2020
Color review
POSTED BY:
LEIGH M.
July 7, 2020
This past formula was too dark. I’m still looking for a light auburn. This is red but darker than id like. Can we take a bit of brown out? The one before this was the closest to my color. I didn’t leave that formula in for the whole 30 minutes so it was a bit lighter.
LEIGH M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janet W.
July 7, 2020
Not what I expected
POSTED BY:
Janet W.
July 7, 2020
Good things first:
It covered the grays. Didn't dry out my hair. Didn't stink too bad. I liked the stain guard, although there needs to be more of it (I tend to get color in my ears and down my neck). Loved the stain remover towelette. And the gloves actually fit.
Now the bad stuff:
The color was NOT what I wanted at all. I specifically asked for a strawberry or sandy blonde, and got light auburn. The print on the instructions is too small to read without my glasses. The included shampoo and conditioner dried out my hair way too much, although the texture had been fine after rinsing and before shampooing. I had to use my own conditioner extra. And rinsing in the shower made a hellacious MESS. Next time I will rinse in the sink....if there is a next time.
Janet W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet up to your expectations, however we are pleased to know that you are satisfied with the grey coverage and all the extras that you received with your color kit. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Theresa S.
July 7, 2020
Last order
POSTED BY:
Theresa S.
July 7, 2020
The first time I used your product it was lovely. The last recent use I didn’t enjoy. The product was not comparable to the first coloring. The product wasn’t as smooth& thick & the strong smell of ammonia was very irritable & undesirable.
Sorry I’ve been harsh but I can’t continue to order this item with these conditions.
Sincerely
Theresa Solomon
Theresa S. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details!
POSTED BY:
Kimberly W.
July 7, 2020
not dark enough and fades faster than salon
POSTED BY:
Kimberly W.
July 7, 2020
not dark enough and fades faster than salon, but its hard to find any other Demi permanent
Kimberly W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Loretta H.
July 7, 2020
Not really happy with color
POSTED BY:
Loretta H.
July 7, 2020
The color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use.
Loretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alison G.
July 6, 2020
Product never arrived
POSTED BY:
Alison G.
July 6, 2020
My first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent.
What's the point of a subscription model of business if you can't use a reliable delivery service?
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marylynn H.
July 6, 2020
Did not like this product
POSTED BY:
Marylynn H.
July 6, 2020
This product has far too many steps and is extremely messy and time consuming. I canceled my account and will go back to Madison Reed. Much simpler, less messy and great results
Marylynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tatiana A.
July 6, 2020
Did not get what I asked for
POSTED BY:
Tatiana A.
July 6, 2020
I called spoke with a stylist and I updated my wishes for all over coverage, not just riots and for a lighter shade. I received the same think I originally received. Planning to cancel I have just not had the time
Tatiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara W.
July 6, 2020
Brown roots!
POSTED BY:
Barbara W.
July 6, 2020
The two step process is a problem when the root application is not the right color. My overall hair color is a vibrant copper red, but roots were a lifeless brown with no hint of red. I asked to have this changed, but the next package was no different. So I moved on to try and find a more suitable product.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynda R.
July 6, 2020
disappointed
POSTED BY:
Lynda R.
July 6, 2020
I responded to an email asking about my color (second order) before it was created asking my input. I asked for 2 colors, one being slightly darker for the back/bottom and one to be exactly the same as my previous lighter color. I received an email back stating they had received my request. When I received my color (almost 2.5 weeks late-greys were unbearable) there was only one color which was neither the darker or the previous color I had requested. Sadly, I will not be ordering again. 😔
Lynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ewa B.
July 6, 2020
First Time Custom Color
POSTED BY:
Ewa B.
July 6, 2020
The color was too warm of a blonde...looked orange compared to my color
Ewa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn S.
July 6, 2020
Color was sent for wrong part
POSTED BY:
Kathryn S.
July 6, 2020
My color was great but it was sent for my roots, and I am actually trying to match the bottom of my hair (bottom 7/8) to my roots, so it wasn't quite enough color.
Kathryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ann R.
July 6, 2020
A disaster
POSTED BY:
Ann R.
July 6, 2020
I thought I'd try eSalon because it had gotten good reviews. Despite sending a photo of my current color, the "custom" color created for me was WAAAAY too dark. I'm going back to my tried and true home hair color.
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa Y.
July 6, 2020
good coverage but too dark
POSTED BY:
Teresa Y.
July 6, 2020
I had asked my colorist to change the color because it was really dark almost black instead of auburn. It seems to be the same too dark color. The gray coverage is good.
Teresa - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.We'd like to remind you that you're currently signed up for our Plan with a frequency of 4 weeks. Your next order is set to bill and begin processing on JULY 30, 2020.Thanks for choosing eSalon! Please let us know if we can assist you further.
POSTED BY:
Marti S.
July 6, 2020
disappointed
POSTED BY:
Marti S.
July 6, 2020
I have colored my hair twice, used product 2 months, followed the directions. The color was not covering and what little did, didn't last long.
When I tried to cancel my subscription there is no, apparent way to do this. I feel like I am being held, hostage. Help!
Marti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer M.
July 6, 2020
Why does eSalon want me to be a redhead when I really, really don't want to be??
POSTED BY:
Jennifer M.
July 6, 2020
My primary goal has been to tone down the red tone. I requested ashy. The eSalon color still is way too red. My roots, which are naturally about 70% cool brown and 30% gray, keep coming out a deep bronze. NOT thrilled.
The developer shifted down from a 20V to a 15V (thank you). But this time it seemed to smell so strong that my eyes watered the entire time and I could barely see where I was applying the color. Could we try going down to a 10V developer, or something still milder?
Thanks for listening. I plan to try one more eSalon order and then, if still too red, I will go back to my salon.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Renee A.
July 6, 2020
not as light as I like
POSTED BY:
Renee A.
July 6, 2020
and your sending my order too fast I only died my hair July 3rd why are you sending it to me already I will have to cancel
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cristina C.
July 6, 2020
Copper Color
POSTED BY:
Cristina C.
July 6, 2020
Color: instead of ash blond the color outcome was copper/ orange.
Coverage: although I had the color applied very carefully by a friend who is a hairdresser, the coverage is sub par. Many grey hairs not covered.
Color did not last 4 washes. After 3-4 washes the color was all faded. I’d be happy to add a photo for demonstration before and after
Cristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jan - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. We'd like to remind you that you're currently signed up for our Plan with a frequency of 12 weeks). Your next order is set to bill and begin processing on AUG. 26, 2020.
Thanks for choosing eSalon! Please let us know if we can assist you further.
POSTED BY:
Cecilia C.
July 6, 2020
Unhappy
POSTED BY:
Cecilia C.
July 6, 2020
Have yet to receive my first order or my resend. I'm very disappointed. As I said per my last email, please cancel my account & refund any money paid to esalon.
Thank you
CCuellar
Cecilia - We´re very sorry to hear you have not received your order. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mira Z.
July 6, 2020
Dye darkened my hair instead of lightening it
POSTED BY:
Mira Z.
July 6, 2020
I ordered medium brown natural golden dye and got dark brown natural golden dye that somehow made my hair darker instead of lighter. Would not recommend and have had better experiences with storebought box dye.
Mira Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monika F.
July 5, 2020
Disappointed
POSTED BY:
Monika F.
July 5, 2020
I was looking into lightening my hair so that I can have a little bit of fun with semi-permanent dyes whilst I’m working from home (I work in a traditional profession so haven’t had a chance to go unconventional for 8 years) I have specified that my main goal was to reach level 7 from level 5, specifically asking for dark ashy blonde. I only really ‘had’ this one chance as I had natural hair colour and did not want to bleach my hair which I why I decided to entrust someone more experienced and knowledgable to provide me with what I needed to achieve my goal. I have included a number of photos of my hair so that the colourist could make an informed decision when mixing my colour.
There was a lot of ammonium in my colour, considerably more than any box hair dye I have ever come across (and I have dyed a lot of hair at Uni). The level 15 developer did hardly anything to my hair: my hair was ginger-ish when standing next to a strong artificial white light, whereas my ends appeared darker, if anything, in natural light. I was unhappy with the results which is why I have purchased a level 6 toner which was too light for my supposedly freshly coloured level 7 hair. The only visible result is the dryness of my hair. Definitely disappointed with the outcome and the fact that I now have to wait years for my hair to grow back if I don’t want to use bleach and cannot experiment with different vibrant colours during lock down.
Monika F. - We appreciate your feedback. We are sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Samantha B.
July 5, 2020
Fed up
POSTED BY:
Samantha B.
July 5, 2020
Second time now and my hair has turned out darker than expected again.
Will be cancelling my subscription
Samantha B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mildred A.
July 5, 2020
No gray hair cover
POSTED BY:
Mildred A.
July 5, 2020
I’m not planning to buy your color again, because is not properly working on my roots (gray hair). In love with the rest of the hair color but it’s not working on my roots. I requested to adjust the color but didn’t work.
Thanks
Mildred - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen D.
July 5, 2020
Just Ok
POSTED BY:
Kristen D.
July 5, 2020
I was so excited to try this color kit but was left more than a little underwhelmed. Pros: left my hair really soft. Cons: The kit did not include the classic shampoo/conditioner for post color and the color couldn’t be any further from what I chose. I know everyone’s hair processes differently but I chose dark blonde ash, followed the directions to a T and I have something bordering on a dark blonde with strawberry tones. I’m glad I tried but I’m not sure I’ll come back.
Kristen - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Jody D.
July 5, 2020
The colour is not as personal as is meant to be
POSTED BY:
Jody D.
July 5, 2020
The colour so far (two orders) have been pretty standard and nothing special. Expensive way to colour hair and not that efceive on white/grey hair. Fades really quickly. Despite having taken an in-depth profile process.
Jody D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Peg B.
July 5, 2020
Horrible shipping times.
POSTED BY:
Peg B.
July 5, 2020
If you enjoy waiting for two weeks to receive a product, then buy this. Otherwise, there HAS to be something better out there. Product itself is ok, but I discontinued my membership because of the excessive time to receive it.
Peg - We are so sorry for the delay with your last shipment. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah W.
July 5, 2020
Orange hair
POSTED BY:
Sarah W.
July 5, 2020
Terrible - left my roots orange! Would not recommend.
Sarah W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Roberta A.
July 5, 2020
Need .My stylist!
POSTED BY:
Roberta A.
July 5, 2020
Not happy with color . Please cancel further orders,going back to my stylist Just too much work.
Roberta- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janneke D.
July 5, 2020
Not the right colour at all
POSTED BY:
Janneke D.
July 5, 2020
I have medium brown hair and after my colour I had dark brown hair with a copper and red tint in it. I have never ever had such a misfit. I can’t imagine this is right. After this I highlighted my hair. Thought it would get better, but the highlights became orange..... never again... this is my worst nightmare...
Janneke D. - We’re so sorry to hear that we did not meet your Color expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Donna P.
July 5, 2020
My hair is a mess
POSTED BY:
Donna P.
July 5, 2020
I did not like the way my hair turned out the last two times My hair is all the way down my back and when I put the color on I now have lite colored on roots and different colors through my hair My hair is a mess now I won’t even wear it down I’ve kept it twist up in a bum since I’ve colored it I’m not happy at all
Donna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Danielle W.
July 5, 2020
Order Not Received
POSTED BY:
Danielle W.
July 5, 2020
I placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice.
Danielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire A.
July 5, 2020
First impression
POSTED BY:
Claire A.
July 5, 2020
Although the personalised box looked great and the expectations were looking good, I will not be ordering again. The ends were good, but my roots did not go ash blonde, instead turned a orange colour, very disappointing
Claire A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were unhappy with your color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
vanessa C.
July 5, 2020
Color is really BAD
POSTED BY:
vanessa C.
July 5, 2020
I am very disappointed in how my color came out even though I followed the directions to the letter. I now have a large area of newly colored hair that is ORANGE.
Vanessa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Gordana A.
July 4, 2020
Didn't cover my gray
POSTED BY:
Gordana A.
July 4, 2020
Unfortunately the color didn't work for me, it didn't cover my gray hair and it has this yellowish tone. Also instruction said that I have 2 pair of gloves but it was just one so I lost time trying to find gloves to use it after I applied color to the ruts.
Gordana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Deborah L.
July 4, 2020
CANCEL
POSTED BY:
Deborah L.
July 4, 2020
account was canceled and review was submitted in May
Deborah - We truly appreciate your feedback. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela M.
July 4, 2020
1st time
POSTED BY:
Angela M.
July 4, 2020
The color was too dark in the roots and made the rest of my brown hair dull and not warm in color
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela B.
July 4, 2020
Not satisfied with the "gray coverage"
POSTED BY:
Pamela B.
July 4, 2020
I followed all of the directions, step by step, but it did not cover the gray completely. About a few days later, I was back to square one. Too much to spend with the same outcome that I had with another less expensive brand. The color was great, but not for the gray coverage!
Pamela - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
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