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Christine P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Elizabeth S.
July 20, 2020
Did not work
POSTED BY:
Elizabeth S.
July 20, 2020
This is my second time using this product. It did not color my hair at all. The first time I thought maybe it was user error or perhaps I just ordered the same color as my actual hair. For my second order I requested a darker, more ashy tone. I followed the directions completely. The color is not at all different. I'm very disappointed.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Sandy H.
July 20, 2020
Color didn't stay
POSTED BY:
Sandy H.
July 20, 2020
The color only lasted 2 weeks and had red tines instead of ash.
Sandy- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Julie H.
July 20, 2020
Product damaged my hair.
POSTED BY:
Julie H.
July 20, 2020
Please do not contact me again. I will not use your products.
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
aylen L.
July 20, 2020
came out darker
POSTED BY:
aylen L.
July 20, 2020
my hair is nice and soft. but I was not happy with the result came out darker. I want my hair color like dark natural golden brown
Aylen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline M.
July 20, 2020
Nice Concept
POSTED BY:
Jacqueline M.
July 20, 2020
Let me begin by saying that it was definitely the nicest at home color that I've used. My hair feels healthy and the color didn't have any adverse reactions on my scalp. With that said; the color didn't turn out as expected. I received a root color and an ends color and I followed the instructions (which are very helpful!) but the root color was darker than expected and didn't cover the few grey hairs that I have and the rest of the hair color didn't really do much of anything for the rest of my hair. I'm giving it three stars because I think that it is a decent product, but I'm not sure if the color wasn't on my hair long enough to cover the grey or it wasn't the right color... overall, if you don't have much grey and looking for salon quality color at home, I think this might work.
Jacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Susan S.
July 20, 2020
Color
POSTED BY:
Susan S.
July 20, 2020
The color I picked was lighter than the color turned out to be! Not “medium brown” at all! Closer to black... I won’t be ordering again!
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn L.
July 20, 2020
Need to adjust
POSTED BY:
Kathryn L.
July 20, 2020
I think I need to go a bit darker. This time the gray roots were covered but washed out a bit. I have a photo from January 2020 the last time I had it done at salon. it is almost at my shoulders now. This color was closer. where can I upload that photo?
Kathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin R.
July 20, 2020
Not custom. Better off doing research and going to supplier.
POSTED BY:
Erin R.
July 20, 2020
I decided to try this service because I thought it would be better to have an “ expert” formulate a product that would be able to do what I needed rather than doing the work myself and taking a chance. I wanted a glaze that would freshen up my highlights and maybe blend some grays until I could get back to a salon. I received a “ light blonde “ Demi permenant color with “ 15 vol” developer. It was ok. The color was shiny. It darkened my highlights to a goldy yellow. I noted my natural roots looked slightly orange. When it came time for my next order I reported that my color was to gold and my roots had an orange tone. I asked for something to touch up my roots and maybe a glaze for the mids and ends. I received a reformulated product this time with “a tiny bit of ash to counter brass” I applied and my roots were now bright orange and my hair was a dark yellow. I shared my concerns with the service and at first was told I must have asked for the wrong product. When I explained to them that they were supposed to be the expert they changed their tune and offered to send me more product if I wanted to purchase it!!! I politely declined. They also told me they were not able to provide root touch up and glaze like a salon could. I had no interest in Spending more money on a service that did not work the first 2 x. I have since done the research and it seems the 15 vol developer was way to strong for what I needed the product to do which was deposit only and it lifted my roots a few levels. Also I’m not sure if the color had amonia which can also lift your color. So all I really needed to do was go to a beauty supply store and spend 6$. Now I will have to spend a lot more on a color correction to fix my orange roots.
Erin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cynthia M.
July 20, 2020
I liked the box except hair color
POSTED BY:
cynthia M.
July 20, 2020
I like the box and everything it came with..Now the color was supposed to be copper mahogany. The color came out as dark brown with copper pigment but not as copper as the picture showed while doing my profile.
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lorene A.
July 20, 2020
Missing Classic Shampoo & Conditioner
POSTED BY:
Lorene A.
July 20, 2020
I had such a great first order but this time around the classic shampoo & conditioner was missing. The post color is my favorite part because the shampoo feels like a shampoo in a salon. Disappointing.
Lorene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Denise S.
July 19, 2020
Color and customer service
POSTED BY:
Denise S.
July 19, 2020
too light, not cover my greys. The order was cashed before time.
2nd time I did, I finished with two colors. :(
packaging was first class, I was excited to use it. The smell was very strong and made me cough throughough application. The end result was so very much darker then expected - dark auburn instead of light brown golden
Rachael L. - Thank you for taking the time to share your feedback with us.! We apologize for any discomfort during your color application and to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
MARSHA R.
July 19, 2020
Damaged
POSTED BY:
MARSHA R.
July 19, 2020
I received product and the special formula had ruptured all in the package on everything. I have less than half a bottle
Temperatures had been in the ninties, I would definitely reconsider your package.
Package was stamped by mail service and the contents and box were wet. Since my hair is thick I did not have enough product to use.
Marsha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karyn S.
July 19, 2020
Hasn’t covered my roots
POSTED BY:
Karyn S.
July 19, 2020
Hello I’ve just used my personalised hair colour to cover my roots and ends i kept the dye on for longer than required however after washing it out my roots have not coloured well at all. I’m actually not happy with the outcome.
Karyn S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Abby K.
July 19, 2020
Terrible
POSTED BY:
Abby K.
July 19, 2020
Don’t even bother. This is the worst product I’ve ever used. Turned my hair almost orange in color.
Abby - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Lisa P.
July 19, 2020
Not the right color
POSTED BY:
Lisa P.
July 19, 2020
I won't be re- ordering because I asked for a coppery red and got dark brown which is to dark for me. It made me look older and I wanted brighter skin. Thanks for trying but it's a lot of money to waste, I'm on disability and can't afford to waste money when it's not right.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michele M.
July 19, 2020
Not a fan of the new color formula
POSTED BY:
Michele M.
July 19, 2020
The new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better.
Michele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
POSTED BY:
Lynn M.
July 19, 2020
Too orange
POSTED BY:
Lynn M.
July 19, 2020
This is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange.
Lynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Teresa V.
July 19, 2020
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015
POSTED BY:
Teresa V.
July 19, 2020
OMGOSH! This order was AWFUL.!!!!
WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS.
YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS.
MY PROBLEMS WITH THIS ORDER ARE:
1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK???
2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.)
WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER???
PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!!
Teresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
Marie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Penni C.
July 18, 2020
Not my color!
POSTED BY:
Penni C.
July 18, 2020
The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed!
Penni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Keri F.
July 18, 2020
Not my color and patchy
POSTED BY:
Keri F.
July 18, 2020
I was very excited to try my color but am unfortunately quite disappointed in the results. The color is patchy and I was hoping for a bright copper but this isn’t it. Additionally, there are pink streaks throughout my hair.
I am updating my review as eSalon was kind enough to send me another color. Despite their great customer service I am really disappointed in the results. My hair turned out pink...again and is completely damaged. Very disappointed
Product itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order
Ceilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer B.
July 18, 2020
Coverage doesn’t last
POSTED BY:
Jennifer B.
July 18, 2020
This is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again.
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Crystal G.
July 18, 2020
Roots grey in 3 days
POSTED BY:
Crystal G.
July 18, 2020
Roots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me.
Crystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cheryl B.
July 18, 2020
The worst color
POSTED BY:
Cheryl B.
July 18, 2020
I asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now
Cheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen C.
July 18, 2020
Natural redhead- no change in color
POSTED BY:
Helen C.
July 18, 2020
I was really excited to try this product out. Unfortunately it did not work. :(
I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing!
Helen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa H.
July 18, 2020
Medium/Dark blonde
POSTED BY:
Lisa H.
July 18, 2020
This was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired.
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melanie O.
July 18, 2020
Color Did not color my grays
POSTED BY:
Melanie O.
July 18, 2020
Color Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue.
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
K K.
July 18, 2020
Color stays but it’s been the wrong color😔
POSTED BY:
K K.
July 18, 2020
Great staying power but not at all the right color.
K K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dana D.
July 17, 2020
So me thing has changed
POSTED BY:
Dana D.
July 17, 2020
I have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more.
Dana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gabriela P.
July 17, 2020
Far from the colour I requested
POSTED BY:
Gabriela P.
July 17, 2020
I was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands.
Gabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ann M.
July 17, 2020
Charged full price for 2 incomplete kits!!
POSTED BY:
Ann M.
July 17, 2020
I cancelled when you sent and charged me for 2 orders without shampoo and conditioner in the kit. I called and said I was charged for an unusable product, was refunded 1 kit only and then asked If I wanted to cancel my subscription.... Which I did
I was sure to tell my friends not to order from your site
Ann- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura L.
July 17, 2020
where is the application brush?
POSTED BY:
Laura L.
July 17, 2020
I am new to this diy. I got the color changed a bit. Where is the application brush? It did not come, so I have not used the color yet. Waiting for the brush to come from another place. I cannot see the goodness of your company. Need to not be a customer.
Laura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Eva N.
July 17, 2020
Not what I asked for
POSTED BY:
Eva N.
July 17, 2020
After a few tries....instead of turning dark Ash blonde.,I’m now turning red. The one tone I particularly don’t care for.
Eva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria L.
July 17, 2020
Reversing the incorrect color
POSTED BY:
Victoria L.
July 17, 2020
Reversing the incorrect colorI follow directions using color oops use the new color that was sent to me my hair is still black I’m very disappointed I want to get this color corrected I am looking for a chocolate brown color for my hair not black please reach out to me to correct this issue
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
morwenna W.
July 17, 2020
didn’t even die my hair
POSTED BY:
morwenna W.
July 17, 2020
it didn’t die my hair. didn’t even make a difference on colour. esalon team meant to be approachable but they haven’t replied to my emails. DO NOT BUY THIS
This company have NOT REPLIED in 3 months, do not buy anything through them. They have non existent customer service! Only received a standard we are busy email in all that time! Avoid, unless you want to waste your money!!!!
The statement below is incorrect, no one responded to Morwenna's concern that it did NOT dye her hair!!
Rubbish company!!!
Esma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie A.
July 17, 2020
color
POSTED BY:
Debbie A.
July 17, 2020
I really was not happy with the way the color came out. I felt like it did not have good coverage. I left it on long enough but my roots were still dark. I really liked it the first time I used it. The first time I used it my hair felt great afterwards it was shiny and soft. This time it looks dull and feels dry.
Debbie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lynn W.
July 17, 2020
Terrible.
POSTED BY:
Lynn W.
July 17, 2020
Very unhappy with color results and my hair felt very dry and damaged afterwards.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela E.
July 17, 2020
Disappointed
POSTED BY:
Pamela E.
July 17, 2020
Not only didn't I get the correct color, this product made my hair extremely tangled and very dull.
Pamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trinidad D.
July 17, 2020
Not what I expected
POSTED BY:
Trinidad D.
July 17, 2020
It left my hair super dry, it covered my Greys but after 2 days they where super visible again. It left some brassy tone on my hair, and it supposed to be ashy
Trinidad - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dreana W.
July 17, 2020
Colour
POSTED BY:
Dreana W.
July 17, 2020
Ask for lighter brown for roots but Got more mahogany than brown actually it was 3/4 mahogany my roots where very bright ,I do like the products leaves hair feeling in good condition .but can’t seem to get colours right.
Dreana W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Krisinda W.
July 17, 2020
Still not enough red
POSTED BY:
Krisinda W.
July 17, 2020
Definitely needs like 20 percent more red in the next color.
Krisinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sandy C.
July 17, 2020
So disappointed
POSTED BY:
Sandy C.
July 17, 2020
I used e salon for the first time today. My roots turned out so brassy I don't know what I'm going to do. Never again.
Sandy- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tess P.
July 17, 2020
Hair color turned bad
POSTED BY:
Tess P.
July 17, 2020
The last color you sent did not cover my roots like before.The roots turned out like brown or copper colored which’s sticks out really bad against the rest of my hair.I was very disappointed.
Tess- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Dennis - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Monica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill S.
July 16, 2020
The color is pretty good, but...
POSTED BY:
Jill S.
July 16, 2020
The color is pretty close to what I want, but for the price, I would like it if they actually included two pairs of gloves like the packaging states. I didn’t receive the little packages of shampoo and conditioner, either. What gives?
Jill - Our medical professionals on the frontlines need gloves more than ever before. That's why we've decided to temporarily reduce the number of gloves included in your Color Set from two pairs to one pair. To help, we've donated over 100,000 medical-grade gloves to hospitals in urgent need, the Greater Los Angeles Veteran's Association, and CareMore Health. We appreciate your support in the coming weeks and want you to know we're all in this together. A note from your colorist: Before you color, take a read through your instructions. Instead of switching to a second pair of gloves, simply rinse off your first pair with a little soap and water, then color on.
POSTED BY:
Patricia D.
July 16, 2020
Rubber Gloves
POSTED BY:
Patricia D.
July 16, 2020
Both times I've received my order I was suppose to get two pairs of gloves and I only got one. It would be much easier for me to do my hair if I had the other pair. Everything else about my color kit and process was great.
Patricia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Marina M.
July 16, 2020
Not enough color
POSTED BY:
Marina M.
July 16, 2020
Not enough gray coverage and not enough to bring down to my ends
Marina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie E.
July 16, 2020
Wrong shade
POSTED BY:
Julie E.
July 16, 2020
Very disappointed, completely the wrong colour, this was my third purchase and was confident this would be perfect however it was dark auburn not copper as previous.
Julie E. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather B.
July 16, 2020
Didn’t cover grey
POSTED BY:
Heather B.
July 16, 2020
Didn’t cover my grey roots and the 10% that did take was a completely different colour to the rest of my hair. Shame, I wanted it to work. Just gone back to a cheap high street brand. 100 percent coverage.
Heather B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Abigail R.
July 16, 2020
Very wrong color sent
POSTED BY:
Abigail R.
July 16, 2020
I ordered a golden blonde as I am very light coloring. I ended up with a kit that turned my hair dark reddish brown.
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicia J.
July 16, 2020
Didn't work at all
POSTED BY:
Nicia J.
July 16, 2020
Maybe my colour was too dark? I don't know... But I followed all the instructions and nothing changed. It looked brown when I put it on, but the colour rinsed right out when I did the 3-5 min rinse thing. The package was delayed for a month, so maybe the contents lost their effectiveness. I'm mostly disappointed because I had great customer support through out the whole process and really wanted this to work. I guess this would work better if going from light to dark hair.
(One plus is that it worked as a deep conditioner on my type 4a hair and gave me curls that I haven't seen in a long time. )
Nicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel M.
July 16, 2020
Fades too fast
POSTED BY:
Rachel M.
July 16, 2020
The color isn't purple enough and fades within a couple weeks
Rachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laine A
July 16, 2020
Goal was blonde, result was DARK brown.
POSTED BY:
Laine A
July 16, 2020
I really wanted to love this order because the color experiences constantly get such good reviews. I have naturally dirty blonde hair, at about a level 8 when freshly washed and dried. I was hoping to take my natural roots down to my highlighted ends and just have one uniform, and even blonde color. I wanted to add a little bit of warmth, and didn't mind if the result was just slightly darker than my natural color if it still was very blonde-looking.
I followed the steps exactly as outlined in the pamphlet and as directed by my assigned colorist, doing the Colorfill first for a short time, then the overall color for just slightly longer. I knew once I rinsed the Colorfill out that it was already way, way too dark. The whole process took about an hour including prep, applications, and washing my hair afterward.
The color experience alone would be rated one star. It is nowhere near the level 8.35 blonde that I had requested. I gave it two because the communication and courtesy was great during the ordering process, and hopefully will continue to be great moving forward, especially around what to do now with dark brown hair. It may wash out some, but I'll likely have to have it professionally lightened to get back to my natural color.
Madelaine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Donna D.
July 15, 2020
Help
POSTED BY:
Donna D.
July 15, 2020
Dyed my hair last night and after 3o-35 minutes when I washed it, the roots and part of the side were light red and the rest of my hair was brown with reddish as I wanted . I don’t know what to do to fix it. It is very noticeable. Do I need to go a little darker to cover. Help please I have dyed several times with no problems but this time it’s horrible.
Donna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Marissa G.
July 15, 2020
Color didn't work
POSTED BY:
Marissa G.
July 15, 2020
Even though I followed the instructions, the color didn't last as far as covering my grays. The color only lasted a few days, it faded way faster than promised! The pharmacy bought colors lasts longer on my grays! So canceling my future orders.
Marissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Delaney G.
July 15, 2020
My blonde to brown was awful
POSTED BY:
Delaney G.
July 15, 2020
My hair had a full head of very blonde highlights making me look very blonde. When I ordered my things for eSalon, they said because my hair was so light, in order to go darker I would have to use a filler before I applied the medium brown color. When I did my step one over my extremely light hair, I waited to five minutes and it was almost black! Crying, I did what the box said and used the step two color application. It was a gold tinted color. Then I realized, THEY MIXED UP MY LABELS ON MY STEP ONE AND STEP TWO. So I look like I put my shiny blonde hair in black tar that was muddy and had no shine. Also, the brown isn’t even near the correct color. Awful awful
Delaney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna Maria G.
July 15, 2020
Not what I expected
POSTED BY:
Anna Maria G.
July 15, 2020
The color was too dark not what I wanted, the product was held in custom and took too long to arrive I'm very disappointed and would like to cancel my account, I will not order again
Anna Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lan Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Zara C.
July 15, 2020
Not impressed
POSTED BY:
Zara C.
July 15, 2020
Its like I didn't even colour my hair disappointed
Zara C. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please, keep your eye out for an email from us for your next steps!
POSTED BY:
Michelle S.
July 15, 2020
Not pleased!
POSTED BY:
Michelle S.
July 15, 2020
I didn’t get anything near the color I wanted!! I went through all the work and my hair is the exact same color as before. Very disappointed!!
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
YGiff
July 15, 2020
Not happy about the gray coverage and it faded in a week
POSTED BY:
YGiff
July 15, 2020
I followed the instruction exactly but it didn't cover my grays well. Grays are still noticeable and it gave a tint but it was all about it. Then it faded in a week... I probably should have gotten darker color but I thought that's what their colorist for. I attached my picture and answered all the question, it's obvious I have an Asian hair-typically more stubborn to get dyed.. I am very disappointed.
YGiff - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen M.
July 14, 2020
No gray coverage, not 100% satisfied with color result
POSTED BY:
Karen M.
July 14, 2020
I wanted to love this and followed the instructions carefully. Unfortunately, I got NO gray coverage with my formula and what was supposed to be a cool neutral blonde, was very warm and a bit brassy. So disappointed...
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melody T.
July 14, 2020
Didn’t cover Gray
POSTED BY:
Melody T.
July 14, 2020
I asked for over 2 months to add something to cover they gray and go back to Medium Blonde and it wasn’t ever done. So after the 3 rd order I canceled. Melody
Melody- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maryann M.
July 14, 2020
Great product \ not loving the color
POSTED BY:
Maryann M.
July 14, 2020
Love the product and how it makes my hair feel but the color is still too dark. Cannot use this color formula again.
Maryann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Marika- We’re truly sorry that the application process was too messy for you. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gail B.
July 14, 2020
Grays and condition
POSTED BY:
Gail B.
July 14, 2020
I did not get good grey coverage, even when we reformulated to a darker color! Also the process made my hair very dry!
Gail- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
O. Ann F.
July 14, 2020
Brow vs Red
POSTED BY:
O. Ann F.
July 14, 2020
Ya'll don't read well. I told you I did not want mahogany so what did you send mahogany.
O. Ann F- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Christine B.
July 14, 2020
It wasn't what I was hoping for
POSTED BY:
Christine B.
July 14, 2020
It was ok just still a little to dark. I was hoping for something more along the lines of a rose gold color. My hair lightens naturally in the the summer that is why I wanted a lighter color mix.
Christine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Judith L.
July 14, 2020
Vllir
POSTED BY:
Judith L.
July 14, 2020
Didnt like color at all. It was not what the hype it was given. Don't want to keep trying color change.
Judith- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Devon H.
July 14, 2020
Dull
POSTED BY:
Devon H.
July 14, 2020
I just colored my hair and I could cry. Its terrible. I requested dark coppery blond. I wound up with a med-light ash brown. I see no copper and just a little gold. More green than gold though. My hair looks dull and dry. I followed all the directions. I've even added leave in conditioner to try to get some shine. It's seriously awful.
Devon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Connie H.
July 14, 2020
Not Happy
POSTED BY:
Connie H.
July 14, 2020
Would love to give a good review but thats a moot point until I actually receive my order. Kinda hard to use a product that doesnt get delivered.
Connie - We’re truly sorry that our color has not had the chance to meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina B.
July 13, 2020
Color not strong enough this time
POSTED BY:
Tina B.
July 13, 2020
Hello. This time the color touch up was not strong. It is only week and a half in and I can see the grey again. It's not new growth. After a wash it's like it washed off.
Tina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Lori- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheri S.
July 13, 2020
Rude email
POSTED BY:
Sheri S.
July 13, 2020
When I complained about the color I received they told me theycouldn't lighten my hair as they didn't have the right product. I've use different hair colors in the past and it lightened my hair to the color I wanted.I will not order again
Sheri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Joann B
July 13, 2020
IWrong Product
POSTED BY:
Joann B
July 13, 2020
This was the wrong color for me after a couple of days my hair was dry after I use natural products make it manageable. I was looking forward to this new look maybe your company need to make it easier to make the right color how about using a real live model for their color of skin or their color of choice Joann B.
Joann B- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gloria K.
July 13, 2020
Dried my Hair Out - Never Totally Covered the Gray
POSTED BY:
Gloria K.
July 13, 2020
Your product dried my hair out to the point it felt like straw. I used the product as directed and only colored my roots, so it's not like I colored my whole head every time. It also never truly covered my gray around my temples. The only thing you got right was the color. That's it. I only realized how your product was drying out my hair during the long pandemic when my natural hair felt soft and not dried out. I just stopped my subscription. It will take a year or more to cut off all of the dried crispy hair. I switched to Olia by Garnier and the hair I just colored was soft and not dry, and the gray is TOTALLY covered. That's something I never got with your product. I'm upset that it will take a long time to fix the damage.
Gloria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria A.
July 13, 2020
Root touch up
POSTED BY:
Maria A.
July 13, 2020
My roots always end up 2 shades lighter and I’m unable to edit the color through the link .
Maria- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie C.
July 13, 2020
Still red
POSTED BY:
Stephanie C.
July 13, 2020
after multiple attempts STILL RED! now off to a salon to correct
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lydia M.
July 13, 2020
Custom color
POSTED BY:
Lydia M.
July 13, 2020
Previous color sets were perfect but this last one color much darker than before
Lydia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Patty S.
July 13, 2020
Love the color!
POSTED BY:
Patty S.
July 13, 2020
I love the color, but didn’t cover grey as it is stated on their website.
Patty- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dylan T.
July 13, 2020
Migraine for 2 days
POSTED BY:
Dylan T.
July 13, 2020
The color is fine. The process was messy. Had a debilitating migraine for 2 days after the coloring due to the extremely potent fumes.
Dylan- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Wendy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shanamae M.
July 13, 2020
A Little Disappointed
POSTED BY:
Shanamae M.
July 13, 2020
I am fairly new to eSalon and have been pleased with your products. However, the recent purchase I received did not include 2 pairs of reusable gloves and it also did not come with the shampoo and conditioner the kit should include. This is the reason for my 2 start rating. I do love the coverage your product delivers however, it is vital to include everything in the kit your customers are paying for. I would like to continue services with you but, wanted to point out the missing items from my kit. Thank you and I know you will continue to provide excellent service and products to your paying customers.
Shanamae- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lydia H.
July 13, 2020
Changes in formula?
POSTED BY:
Lydia H.
July 13, 2020
I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences.
Lydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Stephanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria C.
July 13, 2020
Items missing.
POSTED BY:
Maria C.
July 13, 2020
I only recently opened this box as I’ve been in quarantine. When I did, there was only 1 pair of gloves instead of 2. There was no shampoo or conditioner. For what I am paying I don’t feel this is acceptable. I like the color itself but it’s not too much different from my last brand. I’ve cancelled my subscription. Thank you.
Maria- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Madeline G.
July 13, 2020
Turned my hair yellow/orange
POSTED BY:
Madeline G.
July 13, 2020
Turned my hair yellow and orange. It’s definitely not ash.
Madeline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lisa M.
July 13, 2020
NOT IMPRESSED
POSTED BY:
Lisa M.
July 13, 2020
still have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty!
Lisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Paula T.
July 12, 2020
I hate it! i am asked twice to remove the red..../
Paula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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