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Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Robin B.
July 29, 2020
Not I expected
POSTED BY:
Robin B.
July 29, 2020
I have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue.
Robin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
POSTED BY:
Deirdre V.
July 29, 2020
Great product but shipping delays HUGE
POSTED BY:
Deirdre V.
July 29, 2020
This is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed.
Deirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
POSTED BY:
Ekaterina H.
July 28, 2020
It all works well until you have a problem
POSTED BY:
Ekaterina H.
July 28, 2020
I really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix
Ekaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
laura P.
July 28, 2020
Listen to the needs of your clients.
POSTED BY:
laura P.
July 28, 2020
My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist.
Laura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Audrey C.
July 28, 2020
Fades quickly
POSTED BY:
Audrey C.
July 28, 2020
I could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try.
Audrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marsha H.
July 28, 2020
The color was a disaster
POSTED BY:
Marsha H.
July 28, 2020
The color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!!
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane L.
July 28, 2020
Didn’t cover grays
POSTED BY:
Diane L.
July 28, 2020
The color did not cover my grays and faded quickly so I canceled my shipments.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra B.
July 28, 2020
Roots
POSTED BY:
Sandra B.
July 28, 2020
When using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem.
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anne E.
July 28, 2020
Roots and ends
POSTED BY:
Anne E.
July 28, 2020
Disappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again.
Anne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shuba N.
July 28, 2020
Could covers grey s better
POSTED BY:
Shuba N.
July 28, 2020
used as per directions, however this time I did not get the coverage on my grey hairs as much as i would like.
Shuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen F.
July 28, 2020
Color much darker than expected. Light brown turned out dark brown.
POSTED BY:
Karen F.
July 28, 2020
The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette...
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy W.
July 28, 2020
Super frustrated!
POSTED BY:
Amy W.
July 28, 2020
My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer S.
July 28, 2020
Poor gray coverage
POSTED BY:
Jennifer S.
July 28, 2020
I had gray showing after only a week. I have followed the directions to a T.
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Giovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shasta C.
July 28, 2020
Not the color I wanted
POSTED BY:
Shasta C.
July 28, 2020
I wanted a reddish tent in my hair. Either copper or strawberry blonde. Was given medium blonde, my old hair color from like 2 year’s ago. Not very impressed. Then I sent a message letting them know they sent me the wrong color and I haven’t heard back. I don’t know about you ladies but part of the fun in coloring my hair is the change.
Shasta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharon B.
July 28, 2020
So not the color I wanted .. going for Mulberry/ wine color it turned black
POSTED BY:
Sharon B.
July 28, 2020
Love the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢
Sharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Norma H.
July 28, 2020
More pros vs Cons
POSTED BY:
Norma H.
July 28, 2020
Loved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye.
Norma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Linda N.
July 27, 2020
Color too dark
POSTED BY:
Linda N.
July 27, 2020
Whereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging.
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alyson P.
July 27, 2020
Not for me I’m afraid
POSTED BY:
Alyson P.
July 27, 2020
I was hoping this would give me something nearer to salon coloured hair and feedback was good when it didn’t turn out to be the right colour for me - personally too orange at roots - when a boxed dye could give me a blond root . Unfortunately I couldn’t get my colour during lockdown so tried this . As I’ve said I couldn’t get my roots blond first , second or third time . I followed the instructions to the letter but it just didn’t do it for me . Perhaps if you are a darker colour red or brunette than it could be amazing . The choice of add ons were excellent too and your first kit has all you need and any feedback goes to a colourist to adjust it to your preference .
Alyson P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue M.
July 27, 2020
Disappointed
POSTED BY:
Sue M.
July 27, 2020
For the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on???
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey P.
July 27, 2020
Not as good as last time
POSTED BY:
Tracey P.
July 27, 2020
I didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade
Tracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan S.
July 27, 2020
Not great
POSTED BY:
Susan S.
July 27, 2020
Grays were still prominent and color looked the same as it was prior to coloring
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shagufa E.
July 27, 2020
Hair Color faded quickly
POSTED BY:
Shagufa E.
July 27, 2020
Within The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even.
Shagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Leah T.
July 27, 2020
Faded again after a few days
POSTED BY:
Leah T.
July 27, 2020
The initial color was duller than I had hoped and not nearly as red. After a week it’s almost blonde again
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joyous
July 27, 2020
Color not as expected
POSTED BY:
Joyous
July 27, 2020
My request and original intent was only for my roots to be done as i had new hair growth and gray showing. I sent a picture of my hair as requested which showed my color as a light copper golden brown; more on the golden copper color. When selecting the color for my roots for my initial order the selections did not let me choose the light golden copper only the medium. However after following the instructions and dying my hair, it completely changed the color of my hair from my golden copper to a very dark auburn color. Nowhere close to what I wanted and to my Hair color sent Via the pic with the initial order. I wasted all the money I had put into dying my hair at salons over the past year. Not very happy with how it turned out. I do think the product is good as my hair was shiny and felt soft. However, I am not happy with the color results and having such a drastic color change (with it being so dark—-more on the dark brown/Auburn side) in comparison to the picture I submitted with my order.
Joyous- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tira F.
July 27, 2020
Did not fully cover my grey
POSTED BY:
Tira F.
July 27, 2020
I left it on the right amount of time I think I put enough on, but I still have grey around my hairline...
Tira- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Daphne Rose E.
July 27, 2020
Not the right color
POSTED BY:
Daphne Rose E.
July 27, 2020
The color is very pretty but way too dark. When I took the color quiz, I thought I was getting a soft medium auburn. Very disappointed and hope someone will contact me to work this out. Great product, though.
Daphne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer R.
July 27, 2020
Color does not seem to stay.
POSTED BY:
Jennifer R.
July 27, 2020
My color seems to fade quickly and not represent what I ordered. Have done 2 shipments so far and will be discontinuing. Great customer service as one of my shipments was delayed and they mailed a replacement right away. Another comment i have is that I was never told to keep the brush and plastic bowl after first application therefore I threw it away expecting to receive another and I did not therefore was a bit disappointed when I had to do bottle application.
Jennifer - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
mandy K.
July 27, 2020
Not what I wanted
POSTED BY:
mandy K.
July 27, 2020
I really wanted a brighter copper/auburn/ red and it turned out exactly the same as before they adjusted the color. It looks fine. Just not what I wanted
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Trisha B.
July 27, 2020
Jury is still out...
POSTED BY:
Trisha B.
July 27, 2020
I will first start by saying that the color is great and covers grey wonderfully! However, I am still deciding how this is reacting to my hair. I have done one all-over coloring, and one root touch up since joining, and i feel this color really dries my hair out. I have experienced more shedding and breakage since using this brand. A week ago I gave my hair a protein treatment and my hair feels much healthier, so I am hoping that will start to make a difference. I have medium length fine hair.
I also feel the color is a bit off. I requested a Beige brown color, but it tends to pull too red on my medium brown/grey hair. I did not send an actual picture of my natural color, so maybe that is my fault. But it seems I need to get some more "beige" tones put into the color formula, (more light brown and grey). The color looks great initially, but after the color fades, it starts to pull more on the red side.
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Linda - We’re truly sorry that our Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather A.
July 26, 2020
WHAT A WASTE OF TIME AND MONEY
POSTED BY:
Heather A.
July 26, 2020
I wanted blonde hair, what I got was dark brown hair!!! Now I have to go to a hair salon to sort it out, so the total cost will be £132 including the cost of this colour, I just hope that colouring again won’t ruin my hair even more,.neeedless to say I wIll not be purchasing any more, I think it’s a bit of a con. NOT happy
Heather A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth R.
July 26, 2020
Bad color
POSTED BY:
Elizabeth R.
July 26, 2020
The color that was sent to me turned my hair BLACK, instead of medium to dark brown, and nothing will lighten it. I even went to a salon and the only way to get rid of this one-dimensional, ugly black color is to strip my hair with harsh chemicals and then dye it. So now I have to just wait forever for this mess to grow out. I want to CANCEL all future orders and remove my name from your mailing list. This is a disaster.
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
mariam B.
July 26, 2020
ruined my hair
POSTED BY:
mariam B.
July 26, 2020
I have no words to explain. my hair is more green then before. I have told the company that I want to eliminate green but they sent me color that turned my hair more green.
I am very disappointed and hopeful that this will Be resolved
Mariam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Temaya C.
July 26, 2020
Didn’t change my original color
POSTED BY:
Temaya C.
July 26, 2020
I tried going to a lighter brown but it just kept my hair the same color :/
Temaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria T.
July 26, 2020
Coverage
POSTED BY:
Maria T.
July 26, 2020
The area on my neckline that is still naturally black did not color or lighten at all. I don’t think I had enough product. I have thick hair and I did not feel I drench the hair sufficiently with the color .
Other ares were ok and I do lik the color. It’s exactly what I asked for
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melody H.
July 25, 2020
No gray coverage and don’t like color
POSTED BY:
Melody H.
July 25, 2020
I followed directions exactly as stated and my roots are a light orange and all the gray still shows. The rest of my hair is about the same as it was with the light orange highlights. Not a fan
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Isadora A.
July 25, 2020
Not the color I asked for
POSTED BY:
Isadora A.
July 25, 2020
I asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case.
Maybe try on a small part of your hair before dying the whole thing!
Isadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate F.
July 25, 2020
Not expected colour
POSTED BY:
Kate F.
July 25, 2020
Hiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate
Kate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Fiona N.
July 25, 2020
Not Impressed
POSTED BY:
Fiona N.
July 25, 2020
The kit I purchased was missing items and I let customer service know and there was no response!
Fiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah A.
July 25, 2020
Didn't last
POSTED BY:
Sarah A.
July 25, 2020
The color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Susan C.
July 24, 2020
I cancelled and they still keep charging me and shipping
Susan- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Alice D.
July 24, 2020
I think that I should have one step down color - in other words - little darker.
POSTED BY:
Alice D.
July 24, 2020
This most recent color was too light for me. Next time I would like a little darker shade.
Alice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marisela S.
July 24, 2020
Not good for gray coverage
POSTED BY:
Marisela S.
July 24, 2020
I’m on my third different attempt with this company to get the color right and cover my grays. I follow directs, leave it on the exact amount of time and it still doesn’t cover my gray hair. And let me just say, I’m in my late 30s and I don’t have a head full of grays.
Marisela- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Joyce- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth K.
July 24, 2020
Color
POSTED BY:
Elizabeth K.
July 24, 2020
The color is still too dark and I can see a bit of brassiness
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathleen B.
July 24, 2020
Changed texture
POSTED BY:
Kathleen B.
July 24, 2020
Not only was the color garish it made my hair (fine) rough and textured. I had to have it cut off.
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
cheryl L.
July 24, 2020
Dissatisfied
POSTED BY:
cheryl L.
July 24, 2020
The last time (4 weeks ago) when I used your hair color it didn’t take completely
Cheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna B.
July 24, 2020
Color is different from previous order
POSTED BY:
Anna B.
July 24, 2020
The customer service is difficult to connect with
The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful
Anna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie F.
July 24, 2020
Too red, didn’t cover grays
POSTED BY:
Stephanie F.
July 24, 2020
I ordered ash brown, but the color turned out reddish and my grays aren’t covered.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Yolanda A.
July 23, 2020
Very unhappy
POSTED BY:
Yolanda A.
July 23, 2020
I was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys.
Yolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Damaris
July 23, 2020
Disappointed
POSTED BY:
Damaris
July 23, 2020
Not enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair
Damaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Frank B.
July 23, 2020
Too dark
POSTED BY:
Frank B.
July 23, 2020
The color is very dark still. I can’t see any highlights at all. The next order must be lighter.
Frank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Chrisanne
July 23, 2020
No 2nd pair of gloves
POSTED BY:
Chrisanne
July 23, 2020
In my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves??
Chrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Chariss C.
July 23, 2020
Love color
POSTED BY:
Chariss C.
July 23, 2020
I did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch
Chariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Colleen M.
July 23, 2020
Change color
POSTED BY:
Colleen M.
July 23, 2020
It’s a little to brown would like a little mor copper
Colleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristy L.
July 23, 2020
Undecided
POSTED BY:
Kristy L.
July 23, 2020
I like the color... but it leaves my hair very dry & damaged looking!
Kristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelli C.
July 23, 2020
Color rating
POSTED BY:
Kelli C.
July 23, 2020
Color doesn't stay in. Washed out as if I never had it done.
Kelli - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy M.
July 23, 2020
Color is not what I ordered.
POSTED BY:
Tracy M.
July 23, 2020
Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer.
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra N.
July 23, 2020
Disappointed
POSTED BY:
Sandra N.
July 23, 2020
I really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!!
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jenna R.
July 23, 2020
Hair turned orange!
POSTED BY:
Jenna R.
July 23, 2020
The colour was supposed to come out a dark blonde. I had included several images of my own hair In the selection process and so I can’t see how this is really mixed by a professional or even an individual? The colour was really no better than if I had purchased hair dye from boots.
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mandy S.
July 23, 2020
Color didn’t really take
POSTED BY:
Mandy S.
July 23, 2020
I was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short.
Mandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
R L.
July 23, 2020
Terrible customer service
POSTED BY:
R L.
July 23, 2020
Customer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company.
R. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Faith P.
July 23, 2020
Color Not Achieved
POSTED BY:
Faith P.
July 23, 2020
The requested color of a soft black with blueish tones did not produce the same results expected and instead gave off a dark brown shade.
Faith - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jenn B.
July 22, 2020
Grey
POSTED BY:
Jenn B.
July 22, 2020
Didn’t really cover grey in front. My hair also feels too dry
Jenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Renee G.
July 22, 2020
Didn't cover my grey 😣
POSTED BY:
Renee G.
July 22, 2020
It got my roots however my Gray's are still Gray's. I did everything I was told to do and you can still see my gray. Not very happy about that!
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Colleen O.
July 22, 2020
Not happy with price increase after first order
POSTED BY:
Colleen O.
July 22, 2020
Happy with my colour but don't know if I'm willing to pay £15 + £5.95 for shipping. It was not clear that the price went up after first order which was £9. I can't cancel as my order is on route. I'll try it once more and make a decision whether to cancel or not 🤨🤔
Colleen O. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Deborah B.
July 22, 2020
Color way too dark!
POSTED BY:
Deborah B.
July 22, 2020
I created the profile & provided a current picture. A colorist did not contact me for any further clarification. However, the color provided for my roots only was way too dark. There is an obvious separation between the color applied to my roots and my remaining hair, it does not blend at all. This is horrifying to someone who has only had their hair professionally done & does not know how to remedy this situation. Not very likely to reorder nor refer to anyone.
Also, I placed the original order on July 7th; and received an email indicating the label had been created along with the tracking information. I checked a number of times on the status, but the tracker indicated the package had not been received. I contacted eSalon on 7/16 with this information & they processed a replacement order. On 7/17, the original order was provided to USPS; and on 7/18 the replacement order was placed with USPS.
On a positive note, the instructions provided were very clear and easy to follow.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathryn F.
July 22, 2020
Did not like the color or the product
POSTED BY:
Kathryn F.
July 22, 2020
Was not satisfied with the color or the product, I found that it didn't last as long as it does when I go to a salon and felt it dried out my hair. Would like to cancel all auto ship. Would like a refund on the product.
Kathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robin B.
July 22, 2020
Too Drying
POSTED BY:
Robin B.
July 22, 2020
It was very thick and dried my hair. I didn't expect the demi permanent to be so drying. I didn't like this
product texture. Color was ok.
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Danielle N.
July 22, 2020
SAVE YOUR HAIR - don’t use this!!
POSTED BY:
Danielle N.
July 22, 2020
A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product.
I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either!
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa C.
July 22, 2020
Not happy with color
POSTED BY:
Vanessa C.
July 22, 2020
Not happy with color so much red and very poor gray coverage
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathryn W.
July 22, 2020
no brush
POSTED BY:
Kathryn W.
July 22, 2020
I'm happy with the color. The first time I ordered this product there was a brush for application. The second time, there was no brush and it doesn't appear to be a mistake as the list of items provided does not include "brush". It is very hard to apply without a brush and after getting all set up I didn't want to go out to the store to get one. Also, a little got in my eyes during the rinsing stage and it stings like crazy .
Kathryn - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Deborah S.
July 22, 2020
Buyer beware
POSTED BY:
Deborah S.
July 22, 2020
Turned my blond/gray hair into dark red!!! I wanted medium blonde. No help with remediation costs. Had to buy clarifying shampoos and a blue shampoo to remove red. Still not gone weeks later. Scared to use this service again.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia B.
July 21, 2020
Not for me
POSTED BY:
Patricia B.
July 21, 2020
To be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time.
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
amy S.
July 21, 2020
Brassy
POSTED BY:
amy S.
July 21, 2020
The hair color of Ash blonde is too brassy. I will cancel subscription if not fixed
Amy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Giovanna R.
July 21, 2020
Color too dark
POSTED BY:
Giovanna R.
July 21, 2020
This is not a complaint however the color is too dark
Giovanna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Claire W.
July 21, 2020
why do you keep sending me your product? I didn't use it because it left my hair
POSTED BY:
Claire W.
July 21, 2020
a shade found in nature but not in hair color- how can I return this most recent sent product? I feel as though I've been scammed; I was somehow tricked into "signing up" for automatic 3 week sends- what a terrible business model- I want my money back!! give me your address and I'll send you the box which will also cost me money-
Claire- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Apryl H.
July 21, 2020
Not what I requested.
POSTED BY:
Apryl H.
July 21, 2020
My initial order was much darker than expected. I was only looking to cover “grey” (my grey is white), and keep my over-all color the same. I requested a lighter color for my next order. I got the same dark results. Will be canceling subscription. My hair also feels dry after using this product twice.
Apryl- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amanda V.
July 21, 2020
Light Blonde color
POSTED BY:
Amanda V.
July 21, 2020
The color did the same as the strawberry blonde. It did not give me a blonde color. Disappointed. Last time the strawberry blonde worked nicely but this color did not change my color other than covering my roots
Amanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jessica B.
July 21, 2020
Was ok
POSTED BY:
Jessica B.
July 21, 2020
Not as red as last time, also the price kept creeping up. So cancelled.
Jessica B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and you were unhappy with the pricing of our products. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary Lou C.
July 21, 2020
Roots and ends mismatched
POSTED BY:
Mary Lou C.
July 21, 2020
I was very pleased with the color for the roots. The second color for the ends was noticeably darker red and did not blend in.
Mary Lou- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sarah C.
July 21, 2020
I hate this
POSTED BY:
Sarah C.
July 21, 2020
The customer color is hideous and not at all what I wanted. They make it impossible to cancel and this place overall sucks
Sarah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valerie W.
July 21, 2020
Good color but no shampoo or conditioner
POSTED BY:
Valerie W.
July 21, 2020
I love the hair color from here, however this time it came with out the shampoo and conditioner to use after. I was used my own, but if it is on the box as part of the package it should be there!
Valerie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cheryl T.
July 21, 2020
Not impressed
POSTED BY:
Cheryl T.
July 21, 2020
I have been using esalon for quite awhile now. Until the June/July order - all was good. The new creamier mix is nice that it is not so sloppy, but it does not last. I colored my hair on July 15th and it has already washed out. The color has faded and the gray is back. I noticed right after coloring my hair that I did not need to use the wipe to remove color from my skin that had been touched, it had all washed off. Very unusual. Hopefully you get this issue fixed. Thanks
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina C.
July 21, 2020
Turned my hair orange
POSTED BY:
Christina C.
July 21, 2020
I followed the directions exactly and now my light brown roots are orange. I would not recommend.
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn D.
July 21, 2020
Didn't change my hair
POSTED BY:
Carolyn D.
July 21, 2020
The color covered my grays but didn't look any different than regular black hair color
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karin C.
July 21, 2020
This did not turn out as I had hoped
POSTED BY:
Karin C.
July 21, 2020
I have colored my hair many times at home, using L'Oreal products with success. I had high hopes for eSalon. The directions were not hard to follow. I asked for ash blonde, and I got golden blonde with sort of weird red undertones. There was very little ash in the formula that they sent. This was beyond disappointing.
Karin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
July 21, 2020
Missing brush / gloves, 12 days to arrive
POSTED BY:
Jennifer H.
July 21, 2020
My order was missing the brush and a pair of gloves. How do I get the brush added to my order? Plus it took 12 days to arrive after shipping.
Jennifer - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen L.
July 21, 2020
So disappointed
POSTED BY:
Kathleen L.
July 21, 2020
I am just so disappointed!
My friend and I followed the directions exactly. The color was all wrong! It came out spotty and faded. BRIGHT clown red in some areas- a pinkish brown in others and then no change in others. The color variations are ridiculous.
I am wondering how to fix this? Get a clarifying shampoo? I have another package coming and wonder how I’m going to deal with this.
I was so excited to give my hair a boost- picked out the color after a few friends helped, I took this process serious and watched the tutorials, asked my stylist friends for advice, bought the alligator clips to make sure I did it just right. I thought the mixes looked a bit off and didn’t get the combos- but since you’re “professionals” I trusted you. Never will I do this again!
Won’t recommend.
Whatever, hair can be fixed, but I really needed a boost during quarantine and this just makes me look like a fool. Sucks.
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
GENA N.
July 21, 2020
Same as drug store $9 box brand
POSTED BY:
GENA N.
July 21, 2020
I had high hopes, but I got the same color as I did before using the product and 0% of my gray was colored. Basically the same results as my $9 drug store brand. Smells good though.
Gena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teri H.
July 20, 2020
Color and texture bad
POSTED BY:
Teri H.
July 20, 2020
Had a bad experience with your product. Color came out way too dark, and the texture of my hair afterwards was horribly dry due to the ammonia in the product, I guess. Want to cancel so no further shipments get sent.
Teri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Lynne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine P
July 20, 2020
Root cover
POSTED BY:
Christine P
July 20, 2020
Very disappointed in the coverage this time didn’t cover the greys as good as the last order I had .
Christine P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
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