J’ai testé pour la première fois votre marque avec le kit color set. Les produits sont très bien marketés, l’emballage est très soigné mais quand on prend l’option envoi express en supplément je ne suis pas très convaincue sur la rapidité du délais vs une commande classique.
Budget très abordable.😉
J’ai les cheveux fins, au carré et pas de cheveux blanc…je souhaitais booster ma couleur avec un pigment auburn.
La technique de pose est très facile.
Le résultat: la couleur est parfaitement uniforme et la tenue est excellente…par contre, la couleur n’est pas aussi vive qu’attendue et il y a un manque de brillance (malgré ma précision apportée lors de ma commande).
Je compte repasser commande afin de voir avec la coloriste esalon s’il est possible d’ajuster au mieux les pigments à mon incarnation de cheveux et voir pour ce côté nettement plus brillant si possible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Déborah F. - Merci beaucoup d'avoir partagé votre expérience avec nous. Votre satisfaction est primordiale pour nous et nous voulons que votre coloration corresponde à vos attentes. Nos Experts Coloristes vont revenir vers vous par email et s'assurer d'ajuster votre couleur selon vos besoins. Merci pour votre confiance !
PUBLICADO POR:
Natalie P.
julio 23, 2024
Was way too dark
PUBLICADO POR:
Natalie P.
julio 23, 2024
This is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalie,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
julio 23, 2024
Kundenservice eher schlecht, als recht
PUBLICADO POR:
Sandra B.
julio 23, 2024
als ich die erste Bestellung gemacht habe, war mir nicht klar, dass dies ein Abo ist. erst mit der Bestellbestätigung wurde dies ersichtlich. gut, dachte ich, ich versuche es mal. Die Farbe ist ok, aber nicht optimal.
Als die 2. Lieferung angekündigt wurde, für gut 30€ incl Versand, war ich etwas geschockt, denn das ist die Farbe nicht wert . Im Kundenkontoist angegeben, dass man telefonisch das Flex Abo deaktivieren kann. es wäre nur schön, wenn man während der angegebenen Servicezeiten jemanden erreichen würde und nicht nur eine Band-Ansage zu hören bekäme, dass das Büro gerade nicht besetzt ist. ich finde es eine Frechheit.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Debbie C.
julio 23, 2024
Chemical problem
PUBLICADO POR:
Debbie C.
julio 23, 2024
This color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm
Solution This has never happened with my previous orders I salvage what I could Coverage was no good
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jermony W.
julio 22, 2024
Way too dark
PUBLICADO POR:
Jermony W.
julio 22, 2024
Straight to the point. I didn't like the color, very dark. Now looking for ways to lighten and or tone up
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jermony - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Karen S.
julio 22, 2024
Unscribed me plz
PUBLICADO POR:
Karen S.
julio 22, 2024
Plz unscribed me from the account, sorry I just cannot afford the payment every month so plz take me off the list , and yes I like your colours but cannot afford it right now , thanks Karen Sinclair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina G. -Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
GRIMAUD L.
julio 20, 2024
Résultat nul
PUBLICADO POR:
GRIMAUD L.
julio 20, 2024
La couleur n’a pas prise, j’arrête l’abonnement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
GRIMAUD L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation.
PUBLICADO POR:
Oriane S.
julio 20, 2024
Gros problème couleur
PUBLICADO POR:
Oriane S.
julio 20, 2024
Mes racines sont orange et mes longueurs noires sans aucune couleur !! Et je n'ai pas inverser les flacons j'ai vérifié 4 fois c'était bien les bon flacons. C'est horrible mes cheveux horrible
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Oriane S. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Melissa S.
julio 19, 2024
It was ok
PUBLICADO POR:
Melissa S.
julio 19, 2024
I’ve colored my hair in the past with store bought dyes and wanted to try something different. The process was basically the same as when I’ve colored my hair before and my hair is pretty soft and doesn’t feel damaged at all which is nice. However, the color itself is soooo wrong and odd that the top of my hair is lighter than my lengths even though the top of my head developed longer. I still saw some greys and I wanted a brown with ash tones, but it’s very red toned at my scalp and while less red as you go down my hair, however still has red tone throughout. I don’t want red tones at all which I thought the ash would help with. Not totally dissatisfied but not the results I was looking for either. I contacted them to fix the color so I’ll see what happens. If it doesn’t come out right next time I’m going back to store brand.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Glendy M.
julio 18, 2024
Not good
PUBLICADO POR:
Glendy M.
julio 18, 2024
Very expensive for a color that looks like walmart cheap colors . Not worth it the money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Glendy,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mandy N.
julio 18, 2024
No grey coverage
PUBLICADO POR:
Mandy N.
julio 18, 2024
I was very disappointed because my roots came out much lighter than the rest of my hair and it did not cover my greys well at all.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mandy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie S.
julio 18, 2024
Deckt meine grauen Haare nicht ab
PUBLICADO POR:
Melanie S.
julio 18, 2024
Die Haarfarbe ist wunderschön...
Habe auch meine 2 Bestellung bekommen, aber leider deckt sie überhaupt nicht meine grauen Haare ab.
Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melanie S. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather G.
julio 18, 2024
Missing product
PUBLICADO POR:
Heather G.
julio 18, 2024
I can not open the color for roots and ends refresh and the developer has been tampered with. The seal was not on the developer all the way and the bottle was leaking. I uploaded a picture on my profile. Opening the color did not work at all. After failing with grip strength I had tried pliers and a bottle opener and the lid of the color has not budged. I have decided to throw color and developer away to be safe.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah S.
julio 17, 2024
viel zu dunkel und jetzt spröden haar
PUBLICADO POR:
Sarah S.
julio 17, 2024
Meine Haare waren nach der Tönung viel zu dunkel fast sogar schwarz
Meine Haare sind nach der Anwendung total trocken und struppig ich kann sie kaum mehr kämmen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jody W.
julio 16, 2024
Fried my hair
PUBLICADO POR:
Jody W.
julio 16, 2024
This was very harsh on my hair and made it very dry and frizzy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jody - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jo H.
julio 16, 2024
Not happy with colour
PUBLICADO POR:
Jo H.
julio 16, 2024
Found colour poor and didn’t last long which was disappointing
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hafida M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider et trouver une solution. À bientôt !
PUBLICADO POR:
Patty T.
julio 14, 2024
Not blonde
PUBLICADO POR:
Patty T.
julio 14, 2024
When I colored my hair it was a light brown. Suppose to be a medium blonde. Hated it. Took weeks of washing to get it blonde again. However, I thought this was permanent color, should it wash out?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna W.
julio 13, 2024
Extremely strong odour when rinsing
PUBLICADO POR:
Donna W.
julio 13, 2024
Made me choke/gag had to stop rinsing and open windows
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Donna! We apologize for the inconvenience during the application. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Marion M.
julio 13, 2024
Nicht angenommen
PUBLICADO POR:
Marion M.
julio 13, 2024
Meine Haare haben die haarfarbe nur teilweise angenommen, das heisst ich bin an paar Stellen noch gräulich, geplant war dennoch blond.
Schade um das Geld leider.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marion M. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Janina S.
julio 13, 2024
Ansatzfarbe entspricht nicht dem Wunsch
PUBLICADO POR:
Janina S.
julio 13, 2024
Die Ansatzfarbe ist Braunschwarz, der Rest ist Blauschwarz. Sieht dementsprechend grauenhaft aus der Ansatz schillert braun und der Rest blau
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janina S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Marta N.
julio 12, 2024
wieder nicht der richtiger Farbe....zuuuu dunkle
PUBLICADO POR:
Marta N.
julio 12, 2024
Wenn ich über die qüalität reden muss ich kann sagen das wirklich gut ist....aber ich habe immer das gleiche probleme. Die Farbe!....wieder zu dunkle!!! es ist mich echt schwierig gewesen um von Schwarz zum Blond zu gehen, lange zeit investiert und jetz war in Salon wo haben mir eine schöne blond-rote farbe geschaft. Ich wollte weiter mit euch die ansetze machen....aber jetz ist brown!, ein wenig rotlich aber brown. 3 tone dunkle als zu vor. Leider ich kann mich mit dieses Farbe nicht anfreunden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marta N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sophie M.
julio 12, 2024
No where near enough product
PUBLICADO POR:
Sophie M.
julio 12, 2024
I put in the directions as requested, and I got only enough to cover half my hair so disappointed! The custom colour is extremely dark much much darker than seen in pictures and I sent pictures of my hair off before as a start point! So disappointed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Edwige B. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Natasha B.
julio 11, 2024
Didn’t last
PUBLICADO POR:
Natasha B.
julio 11, 2024
My reason for leaving such a low review is because after using the color on my gray roots, then I also dyed my entire head after two weeks of Use the color has already started to fade. That is a huge disappointment to me since this is supposed to be Highly recommended for gray hair I did everything exactly as it was instructed to a T. And I hate to say, but I would not recommend this product to anyone who has really hard gray hair to hold color. That is just my opinion.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natasha,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angel K.
julio 11, 2024
Color did not last long
PUBLICADO POR:
Angel K.
julio 11, 2024
Did not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Angel,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Charlotte M.
julio 11, 2024
Made me go darker when I wanted to go lighter
PUBLICADO POR:
Charlotte M.
julio 11, 2024
I bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlotte! We are sorry to hear your color was darker than expected. Please check your DMs, we got back to you to help you further.
PUBLICADO POR:
Laurie L.
julio 10, 2024
Beware!
PUBLICADO POR:
Laurie L.
julio 10, 2024
I asked for a demi color and got a demi-permanent color without notification. This left me with a variety of color throughout my hair, lines at the roots a different color than the rest of my hair. And because they switched from the demi i requested IT WON'T COME OUT. I JUST SPENT 3 HOURS AT A SALON WITH THEM TRYING TO FIX MY CLOWN LIKE LOOK AND THEY WEREN'T TOTALLY SUCCESSFUL BECAUSE OF THE PERMANENT COLOR THAT WAS PUT INTO THE MIX. $155.00 LATER it is only partially resolved. Totally unacceptable. Beware!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Deidra H.
julio 10, 2024
Disappointed
PUBLICADO POR:
Deidra H.
julio 10, 2024
Did not stick to my roots washed out immediately after doing exactly what it said to do on instructions not happy with my results. Waited two weeks for my order to come in the mail just for disappointment in the end.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Deidra,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emma F.
julio 9, 2024
Loved the colour at first but faded within 2 washes
PUBLICADO POR:
Emma F.
julio 9, 2024
I loved my initial result but the strawberry/red faded so quickly that I called ESalon. They gave me a credit and recommended I use the Colour Plan rather than the premixed colours. Thank you ESalon.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Emma! We are sorry to hear your color faded. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Susan W.
julio 9, 2024
billed twice
PUBLICADO POR:
Susan W.
julio 9, 2024
Billed twice, called customer service and the girl insisted I ordered the same thing within 5 days, I told her I did not, she just kept talking over me so I said to cancel my service, very poor customer service considering I have been using them for years.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Margaret M.
julio 8, 2024
Didn't order
PUBLICADO POR:
Margaret M.
julio 8, 2024
I paused my orders, and yet this was still sent.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Margaret - Thank you for reaching out to us here at eSalon! We apologize for any confusion. We want to work with you to find a resolution and have reached out by email. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Sarah A.
julio 8, 2024
Haarausfall
PUBLICADO POR:
Sarah A.
julio 8, 2024
Seitdem färben fallen mir sehr viele Haare aus.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah A. - Vielen Dank für Ihr Feedback. Es tut uns leid, das zu hören. Wir versichern dir, dass dies ist eine sehr ungewöhnliche Reaktion auf unsere Produkte ist. Eine Person verliert in der Regel bis zu 200 Haare am Tag. Wenn du der Meinung bist, dass du deutlich mehr verloren hast, ist dies wahrscheinlich das Resultat einer allergischen Reaktion. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
rachel S.
julio 7, 2024
Greys showing after 3 weeks
PUBLICADO POR:
rachel S.
julio 7, 2024
Not happy at all as after 3 weeks alot of gray hair is showing now.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rachel! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Virginia D.
julio 6, 2024
Poor gray coverage
PUBLICADO POR:
Virginia D.
julio 6, 2024
First I’d like to start by saying the color wasn’t what I expected however it was not terrible and I’ve actually received some compliments, but I wanted to have a brown root with my already highlights with the goal being to secondly, cover my gray hair/re-growth. The color was actually the same color as my highlights so it lightened it and I still had a good amount of gray hairs showing (people didn’t notice but I did).
I will definitely have to try this again to see if this will help me save money.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Virginia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Gabriela P.
julio 6, 2024
Schöne Farbe,schlechte grau Abdeckung
PUBLICADO POR:
Gabriela P.
julio 6, 2024
Meine Haare haben sich endlich wieder erholt seit ich diese Farbe benutze. Auch die Farbe ist Spitze. Leider ist die grau Abdeckung nicht wirklich gut.2mal Haare waschen und das grau ist wieder zu sehen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriela P.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Ivy G.
julio 5, 2024
Very gold
PUBLICADO POR:
Ivy G.
julio 5, 2024
I’m hoping for more cool blonde less gold. I have the goodbye gold product, but it is very drying.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ivy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Viktoriya V.
julio 5, 2024
Horrible company
PUBLICADO POR:
Viktoriya V.
julio 5, 2024
So much for your own stylist to color plan. I did my profile for a copper orange, and received the item only to find out the color is brown. I’ve been a copper for 8years now only to have ESalon mess that up and damage my hair! The product smelled horrible and my hair is now damaged.
Very disappointed. I don’t want any credits, just refund my money!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Viktoriya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terri C.
julio 5, 2024
wrong color for me
PUBLICADO POR:
Terri C.
julio 5, 2024
I'm not happy with this color. when i ordered this time I thought i was ordering a different color, my mistake, but i did not ask for auto ship. Another shipment came. I want to return and get refunded. Is that possible
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Terri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracie I.
julio 5, 2024
Disappointed
PUBLICADO POR:
Tracie I.
julio 5, 2024
The color did not have any purple hints at all. I like the dark brown but was looking for a little flare.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie H.
julio 4, 2024
Abo
PUBLICADO POR:
Stephanie H.
julio 4, 2024
Es wurde mit einfach eine Farbe bestellt ohne das es an der Zeit war im Abo
Kein Kontakt möglich. Einfach Abbuchung über PayPal
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie H. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kimberly H.
julio 4, 2024
Not if gray
PUBLICADO POR:
Kimberly H.
julio 4, 2024
I was definitely not impressed with the coverage of greys it definitely did not cover them mostly at all. Color is okay but not anything I can't come up with myself. Definitely have darker ends than roots. Could be the poor grey coverage, but I'm thinking probably not. I have had my friend color my hair as she was colorist and hair cutter in NYC for years and she managed to get full coverage with no difference in roots and end color. So I'm thinking I will just cancel subscription and go back to paying someone to do for me that will get it correct I gave 2 stars because i did like the kit having extras such as stain remover and blocker of skin coloring as well as shampoo conditioner brush gloves. So that was basically all I liked.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kimberly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Astra M.
julio 3, 2024
Very dark
PUBLICADO POR:
Astra M.
julio 3, 2024
Prior to this colour I was ginger, I asked for a light brown/caramel/honey brown as I didn't want to be a dark brown.
I was advised a light brown with the current ginger tones would give same affect, however I would say that I am more a medium ash brown now, no warmth in it and really dark.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Astra,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tracy N.
julio 3, 2024
I Still Have Grays Around My Face
PUBLICADO POR:
Tracy N.
julio 3, 2024
I still have grays around my face even after I use the custom color set. When I say 'after", this means after I dry my hair after coloring my hair. Maybe it's because I used the Conceal and Cover Root Powder In the morning and colored my hair during the evening? I've attached photos.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tracy,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ayme B.
julio 3, 2024
Not quite what I had in mind... Maybe my description was at fault?.
PUBLICADO POR:
Ayme B.
julio 3, 2024
I just wanted to warm up my gray- not delete it. I received a medium blond demi, color that is supposed to wash out. I hope it washes out fast because it looks medium brown on me. I may not have used the right words for what I wanted because this is my first time wanting a change of gray. Maybe warm and neutral light blond streaks would have nailed it? The colors and other products are high quality. Good company.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Ayme,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martine D
julio 2, 2024
Déçue, voire très decue
PUBLICADO POR:
Martine D
julio 2, 2024
Un 2eme essai couleur m a été adressé gratuitement et je vous en remercie..rien à dire sur l envoi, sur les produits super et complets mais je n obtiens pas la couleur souhaitée et j en suis désolée... merci bcp et merci d annuler mon abonnement.. cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christelle Y. - Merci pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Kelsey P.
julio 1, 2024
Never could get color wanted
PUBLICADO POR:
Kelsey P.
julio 1, 2024
Tried a couple times and it seemed like the hair colorist wasn’t listening to my desired hair color I was trying to achieve. My hair was a dark brown and I wanted to get to a lighter brown after 4-5 times it’s still the same brown. They didn’t ever change the color sent except once to a barely different shade of dark brown. I didn’t want red tones and I got red tones in my dark brown as well. Was going for a lighter ash tone brown.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kelsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura S
julio 1, 2024
NIE WIEDER!!!
PUBLICADO POR:
Laura S
julio 1, 2024
Meine Haare sind komplett verfärbt! Nie wieder!!!! Der Ansatz ist deutlich heller, obwohl ich kaum graue Haare habe. Nur vereinzelt. Beim Haare waschen im Anschluss ans färben, habe ich büschelweise Haare verloren! Die Kopfhaut brennt und der Geruch war extrem chemisch… meine Augen haben stark getränt. So kann ich nicht mehr aus dem Haus gehen. Jetzt muss ich erstmal einen Friseur finden der das wieder in Ordnung bekommt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura S- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Genelle D.
junio 30, 2024
Disappointed
PUBLICADO POR:
Genelle D.
junio 30, 2024
I colored my hair 8days ago and it did not cover my grey at all. My grey color started showing within 2 days. I am going to cancel my subscription.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Genelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lara C.
junio 30, 2024
Decu
PUBLICADO POR:
Lara C.
junio 30, 2024
Je suis déçu car la couleur est trop claire et cuivre
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lara C. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Lori M.
junio 29, 2024
Pitch Black & Red in the Light
PUBLICADO POR:
Lori M.
junio 29, 2024
Worst colour outcome in 25 years of colouring my hair.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lori! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Evgenia B.
junio 29, 2024
2 Verschiedene Töne erhalten
PUBLICADO POR:
Evgenia B.
junio 29, 2024
Habe in der Erstbestellung 2 Flaschen erhalten, die ich bei meiner Haarlänge auch brauche. Allerdings waren es 2 verschiedene Töne und nun hat mein Ansatz einen anderen Ton als der Rest.
Bestelle ich nie wieder
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Evgenia B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Anne G.
junio 28, 2024
Harsh on hair and made my hair brassy
PUBLICADO POR:
Anne G.
junio 28, 2024
I've been using another at home brand and recently the quality had gone a bit downhill so I thought I'd try this. I've done 3 root colorings and I've found this product to be really harsh on my hair, it feels like straw now, and leaves my hair brassy after about 1 week. I specifically listed that I don't want that when choosing my color but it's just not a good product. I'm canceling future orders and switching bc this is not it.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Anne,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Bridget N.
junio 28, 2024
Color is great but...
PUBLICADO POR:
Bridget N.
junio 28, 2024
It didn't cover my gray roots, I colored my hair yesterday with the product you sent me, but had to run to the store and get a color to cover my roots, it was too much for me. Come to think about it I dnt think I was asked about gray coverage!! I wasn't too happy about this!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Bridget,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Laura G.
junio 28, 2024
Ganz schlimm
PUBLICADO POR:
Laura G.
junio 28, 2024
Es sollte ein dunkles Kupfer sein und was war es ein ganz dunkles Kirsch rot, ich war schockiert. Ein Frisör musste dies für 290€ wieder umfärben, NIE WIEDER
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Traci B.
junio 27, 2024
Gray issues
PUBLICADO POR:
Traci B.
junio 27, 2024
The color looks great. However the gray did not take. All my gray is still there. I left the color on for the prolong time. I played it on thick and was not shy with the color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Traci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ute E.
junio 27, 2024
Die Struktur der Haare verändert sich
PUBLICADO POR:
Ute E.
junio 27, 2024
Nachdem ich nun schon mehrfach die Haarfarbe verwendet habe, merke ich, wie sich die Struktur verändert. Die Haare werden immer trockener und die Locken/Wellen schwächer.
Aus diesem Grund möchte ich die Farbe nicht mehr bestellen und breche das Abo hier ab.
Freundliche Grüße, Ute Eisele
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ute E. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Augna S.
junio 26, 2024
Colour doesn't show
PUBLICADO POR:
Augna S.
junio 26, 2024
don't bother buying if you have dark hair. I followed all the instructions and you can kind of see it in the scalp/roots under a light and that's about it. very disappointing. i ordered Medium Brown Copper Golden 5CG and my current colour was third from the right (dark brown / black) and my hair is still basically the same. If you have light hair go for it i guess the instructions are good they provide you with two gloves and stain guard and stain removal wipes and the delivery was quick and reliable, but dark haired folks turn away; a complete waste of money.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Augna S. - Thank you for your feedback. We're truly sorry that our Permanent Hair Color Set didn't meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Angela P.
junio 26, 2024
Color and cover up powder
PUBLICADO POR:
Angela P.
junio 26, 2024
The color/dye didn’t cover my roots and dried my hair out.
The root color worked well but made my hair dry.
Very disappointed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sophie P.
junio 26, 2024
Wrong colour to what I requested
PUBLICADO POR:
Sophie P.
junio 26, 2024
Didn’t use colour as what not what requested
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sophie! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Rachel K.
junio 26, 2024
Needs a few adjustments
PUBLICADO POR:
Rachel K.
junio 26, 2024
Colors not right yet, I think it’s pretty hard to get the right color by looking at photos on a phone. Have sent a few texts to get it changed for next time. Have had auto replies about stylist working on new color but nothing from a real life person!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rachel,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leanne S.
junio 26, 2024
Not impressed
PUBLICADO POR:
Leanne S.
junio 26, 2024
Bought out ginger in to my hair once it had faded
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paulina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Martina M.
junio 26, 2024
Not happy!
PUBLICADO POR:
Martina M.
junio 26, 2024
Didn’t covered my grey hair🥴
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martina M. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour application. Based on your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia B.
junio 26, 2024
Fades quickly
PUBLICADO POR:
Julia B.
junio 26, 2024
This hair color is less damaging on my hair than store brands but it fades significantly by the third wash.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah B.
junio 25, 2024
Looks horrible and does not provide grey coverage.
PUBLICADO POR:
Hannah B.
junio 25, 2024
This color mix looks totally unnatural (like cheap drug store dye), is WAYYYYYY too dark, and did not provide grey coverage. It looks so bad.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Hannah,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bernadette G.
junio 25, 2024
Color Customly Terrible
PUBLICADO POR:
Bernadette G.
junio 25, 2024
I went through process and sent a picture of my preferred color. What I received wasn’t even close. My hair should’ve been light medium brown with gold but what I got was nearly a black color. It was shockingly awful black. This company had no remedy other than to use clarifying shampoo and let it grow out on it’s own. Hola if you know how it feels to walk around with a shocking hair color you weren’t expecting. When you order this product you’re experimenting with your hair color. It didn’t turn out good for me.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Bernadette,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tamara R.
junio 24, 2024
Dunkelblond
PUBLICADO POR:
Tamara R.
junio 24, 2024
Meine Haarfarbe ist viel zu hell für dunkelblond
Ich bin nicht zufrieden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tamara R.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Vicki F.
junio 24, 2024
Zero coverage
PUBLICADO POR:
Vicki F.
junio 24, 2024
I followed all directions and even left the color on an additional 7 minutes. It did not cover my roots at all.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Vicki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Brittany H.
junio 24, 2024
Too dark
PUBLICADO POR:
Brittany H.
junio 24, 2024
I was supposed to be dark blonde and I am brown straight up brunette nothing blonde about it.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Brittany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cherry J.
junio 24, 2024
Allergy
PUBLICADO POR:
Cherry J.
junio 24, 2024
My scalp itchy after I apply
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nathalie E.
junio 23, 2024
Für mich leider nichts :(
PUBLICADO POR:
Nathalie E.
junio 23, 2024
Mein zweiter Versuch mit eSalon war leider wieder nichts. Mir wurden zwei Farben geschickt, eine für den Ansatz und eine für die Längen - komplett umständlich, so wollte ich das nicht. Und leider auch dieses Mal: Die Grauabdeckung hält kaum an, vielleicht 3-4 Haarwäschen. Schade, aber dann lieber wieder die 4 Euro-Dogerie-Produkte, die halten teils länger an.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nathalie E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alysha I.
junio 23, 2024
Colour didn’t hold
PUBLICADO POR:
Alysha I.
junio 23, 2024
I initially like the colour However it faded within a few washes and was completely gone. Was a shame as the idea of these dyes is really good
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alysha! We are sorry to hear your color washed out completely. Please check your email, we got back to you to help you further.
PUBLICADO POR:
Royal H.
junio 23, 2024
Not what I was expecting
PUBLICADO POR:
Royal H.
junio 23, 2024
My hair is medium brown and I asked my stylist for as much copper/red tones as possible for my hair as I wanted to look more natural red-head. I knew since my hair was darker that I wouldn’t be able to achieve anything too bright/lighter but somehow the color I used made my hair super SUPER almost neon red. It looks very unnatural and I was shocked at how it got lighter as if there was bleach in the formula? I would have been more prepared and careful about applying the color if I’d known it would make it so bright and the color came out streaked and uneven despite following the instructions carefully. I definitely don’t blame the product for that part (again, I expected the color to come out darker than my natural hair since typically you can’t go from a dark shade to a light shade without using bleach so I wasn’t as careful as I should have been) I just wish it had come out more natural red/ginger but instead I look like marvels Black Widow and not in a good way. Oh well.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Royal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Donna E.
junio 23, 2024
Still too dark
PUBLICADO POR:
Donna E.
junio 23, 2024
Requested ligher as come out almost black this one is exactly they same. And when you look at formula on order one bottle for roots os exactly same mix as last one. Very disappointed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Donna E. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Trish M.
junio 23, 2024
Not for me
PUBLICADO POR:
Trish M.
junio 23, 2024
I really wanted to love this entire experience. I love the idea of a personalized color mixed & sent to me esp when I can't get to the beauty store to buy color or I don't have 4+ hrs to sit in the salon while my color processes. My big issue was that they sent me 2 different shades for roots & lgth and the end result gives me an ombre fx where the roots are more rosewood & the lgth is red. Maybe this wouldn't be such a big deal but I hate brown hair on me & I'm likely going to have to have the roots bleached so that when I recolor it will be 1 consistent shade. The formula was also extremely drying & left me losing copious amts of hair for wks. My hair was actually very healthy, all new growth & it's req frequent hair masks & conditioning. The other issue was the odor, it reminds me of hair color 20+ yrs ago, the fumes were so overwhelming I had to put a fan bc it made my eyes burn so badly, I almost just gave up bc I thought it would blind me. I've been debating trying it again but I'm very unsure if my hair can even handle it. I'm maybe interested in the highlighting kit instead.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Trish- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mariana S.
junio 22, 2024
poor
PUBLICADO POR:
Mariana S.
junio 22, 2024
waste of money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Britt,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sarah C.
junio 21, 2024
Poor
PUBLICADO POR:
Sarah C.
junio 21, 2024
If I could give minus stars I would. Don't be dependent on the delivery of this product as it takes 2 weeks to be delivered. No help when you contact them to help with where it is
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We apologize for any inconvenience with our delivery time. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Jessica Z.
junio 21, 2024
Does NOT fully cover grays
PUBLICADO POR:
Jessica Z.
junio 21, 2024
Wish I could show a pic in this review to prove that the color doesn’t initially get full gray coverage. I was extremely focused on really slathering the color around my hairline, where the grays persist the most, followed directions to the T, and made sure no human-error was made. But, this color product just isn’t strong enough for dark brunette, 40 yo, hair. I love the concept of saving money, having good customer service, and easy at-home delivery, but after two separate tries of dying with this color = conclusion is it’s a weak and poor product. Too bad. The company is great, but they really need their chemists to produce a salon-quality worthy hair color!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jessica,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
PUBLICADO POR:
Katherine R.
junio 20, 2024
Too orange/red
PUBLICADO POR:
Katherine R.
junio 20, 2024
Sorry unhappy with my colour. Was expecting blonde not orange/red.
Can this be corrected.?.
Sent pictures last week. Waiting to hear back.
Thanks
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly C.
junio 20, 2024
Didn't work for me
PUBLICADO POR:
Kimberly C.
junio 20, 2024
This didnt cover all my gray and it didnt last any longer than box dye. It also didn't feel any better on my hair than any box dye I've used
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Loriann N.
junio 19, 2024
Not the color I wanted
PUBLICADO POR:
Loriann N.
junio 19, 2024
The color was mostly brown and I wanted red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Loriann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julie H.
junio 19, 2024
Can't get this color back to normal now?!
PUBLICADO POR:
Julie H.
junio 19, 2024
I ordered my very first box in January I finally received it after some time and it seemed to be the very perfect color when I did my roots! I was so surprised until I realized it didn't match with the other bottle first . My roots are actually orange-red instead of being the blonde they should be they don't need to be a bleach blonde I don't understand how I got so messed up from the very first one being spot on my roots and then everyone after that has been wrong please fix this!!! I actually liked the products but I really need it to be the right color!! Otherwise company seems legit and if we could get everything right I'd really like to try different products from them but if they can even get my color right then why waste my money on the highlighting kit..... Otherwise it's really convenient that they send all those special little things on the side that makes me want to stay with them as well. I will update As soon as some progress is made!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy H.
junio 18, 2024
Disappointed
PUBLICADO POR:
Kathy H.
junio 18, 2024
My hair is dark brown, but had a lot of grey in it. I wanted to get rid of the grey and change the color to Auburn. The stylist chose a Copper color. It wasn’t as bright, but definitely had red tones in it. Instead my hair ended up being dark brown like my original color. No change. Not what I wanted
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kathy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Monique S.
junio 17, 2024
Enttäuschend
PUBLICADO POR:
Monique S.
junio 17, 2024
Leider bin ich mit dem Farbergebnis nicht sehr zufrieden, es sieht nicht einheitlich deckend aus, obwohl wir uns genau an die Anleitung gehalten haben. Preis-Leistung, steht da meiner Meinung nach, nicht im Verhältnis.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monique S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christina
junio 17, 2024
Very disappointed
PUBLICADO POR:
Christina
junio 17, 2024
I hadn't colored my hair in over a year and a half so I decided it was time to go back to red. When I received my order, it became very obvious that nobody had read my color goal notes. I received 2 bottles and was told to do my roots one color and ends another color which seemed a little scary since (like I said) I had no color in my hair so it wasn't as if I was coloring previously colored hair. When I emailed them I got the response of "just use the root color on all the new growth" with no other instructions. Ok...so use one bottle over my whole head for how long? Do I still put it on the roots, time it, then add it to the ends? Called eSalon and was told what to do but the color is completely lackluster. Barely even looks like I colored my hair. Just overall very disappointed and I feel I would have had a better experience going to Sally's.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christina,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren O.
junio 17, 2024
Same color sent
PUBLICADO POR:
Lauren O.
junio 17, 2024
Ask for changes and got the same color :(
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lauren,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer A.
junio 17, 2024
Not the color I want
PUBLICADO POR:
Jennifer A.
junio 17, 2024
This is the fourth time that I have got the same color when I have asked for no red tints I still got the same color each time. So I’m done
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pam F.
junio 16, 2024
Waste of money
PUBLICADO POR:
Pam F.
junio 16, 2024
It didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Pam,
We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liane H.
junio 16, 2024
Didn’t cover my grey
PUBLICADO POR:
Liane H.
junio 16, 2024
I left it on longer and didn’t cover all my grey very dissatisfied
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Liane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Keri P.
junio 15, 2024
Did not cover my grey at all
PUBLICADO POR:
Keri P.
junio 15, 2024
I just used my personalized color and it did not cover my grey roots at all. I am very disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Keri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Juliet C.
junio 15, 2024
Orange brassy burnt
PUBLICADO POR:
Juliet C.
junio 15, 2024
This was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Juliet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen E.
junio 15, 2024
No change to current color
PUBLICADO POR:
Colleen E.
junio 15, 2024
I was very excited to try this product, however it was quite disappointing. I sent in multiple pictures and gave a description of exactly what I wanted. Everything seemed right when I received my box as well. I followed the directions completely but unfortunately the color came out almost identical to my current color. There was almost no change at all other than a very faint tint of what I wanted. I was in the hopes of going from a light/medium golden brown to a rich auburn shade and unfortunately did not get that. I will say the quality and convenience of this product is amazing but the whole reason I tried it was to get a perfect color match and sadly did not.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jacqueline G.
junio 14, 2024
Waste
PUBLICADO POR:
Jacqueline G.
junio 14, 2024
This is now my third order and I’m not happy with the color I was giving it a chance thinking because I explained and sent pictures that eventually the color will take instead my hair seems to be getting darker further to the color I even wanted I’m so disappointed!!!!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Spinner
junio 14, 2024
Not worked
PUBLICADO POR:
Spinner
junio 14, 2024
Wanted to be brighter but darker hair now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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